Pub Date : 2022-01-01DOI: 10.4018/ijisss.2022010102
Jingshi He, Jiali Zhu
Analysing and identifying the risk factors of elderly services is conducive to improving the risk management capabilities of the elderly care industry and maintaining the safety and stability of the elderly care service industry chain. Based on the integrated Supply Chain Operations Reference (SCOR) model, a risk indicator system for elderly services supply chain was established from plan, design, supply, implementation, and customer service. The DEA method with Entropy-AHP mixed constraint was introduced to deal with the weight freedom of traditional DEA method. Taking the likelihood, exposure and consequence of risk occurrence as decision variables, the risk evaluation and ranking of the indicators were carried out. According to the empirical analysis based on the data of elderly care institutions in the Pearl River Delta of China, the biggest Pareto risk factors in the first-level and second-level indicators, the risk growth and reduction ratios of the first-level indicators were obtained.
{"title":"Evaluation on Risk Factors of Elderly Services From the Perspective of Integrated SCOR Model","authors":"Jingshi He, Jiali Zhu","doi":"10.4018/ijisss.2022010102","DOIUrl":"https://doi.org/10.4018/ijisss.2022010102","url":null,"abstract":"Analysing and identifying the risk factors of elderly services is conducive to improving the risk management capabilities of the elderly care industry and maintaining the safety and stability of the elderly care service industry chain. Based on the integrated Supply Chain Operations Reference (SCOR) model, a risk indicator system for elderly services supply chain was established from plan, design, supply, implementation, and customer service. The DEA method with Entropy-AHP mixed constraint was introduced to deal with the weight freedom of traditional DEA method. Taking the likelihood, exposure and consequence of risk occurrence as decision variables, the risk evaluation and ranking of the indicators were carried out. According to the empirical analysis based on the data of elderly care institutions in the Pearl River Delta of China, the biggest Pareto risk factors in the first-level and second-level indicators, the risk growth and reduction ratios of the first-level indicators were obtained.","PeriodicalId":151306,"journal":{"name":"Int. J. Inf. Syst. Serv. Sect.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128069074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Online travel reviews (OTRs) are used by travelers to plan and book their holiday particular by the free and easy traveler. Hence, it is essential for hoteliers to understand the factors that affect and empower travelers when using OTRs to plan their holidays. This study has adopted three theories: dual-process theory, psychological empowerment (PE) and TPB. These theories were used to test additional dimensions of the informational and normative social influence, its links with perceived empowerment, and their impact on the intention to use OTRs. Using SmartPLS to analyze the data collected from 392 Malaysian, the results show that PE is significantly affected by informational and normative social influence, from travelers’ perception of PE positively affects their attitude toward using OTRs, and attitude significantly influences intention to use OTRs when plans for travel. Furthermore, the research findings contribute to the literature on travelers’ behavioral intention; this study also has direct implications for online travel providers.
{"title":"Use and Impact of Online Travel Reviews for Planning Free and Easy Holidays","authors":"Y. M. Halawani, P. Soh, F. Halawani","doi":"10.4018/ijisss.287583","DOIUrl":"https://doi.org/10.4018/ijisss.287583","url":null,"abstract":"Online travel reviews (OTRs) are used by travelers to plan and book their holiday particular by the free and easy traveler. Hence, it is essential for hoteliers to understand the factors that affect and empower travelers when using OTRs to plan their holidays. This study has adopted three theories: dual-process theory, psychological empowerment (PE) and TPB. These theories were used to test additional dimensions of the informational and normative social influence, its links with perceived empowerment, and their impact on the intention to use OTRs. Using SmartPLS to analyze the data collected from 392 Malaysian, the results show that PE is significantly affected by informational and normative social influence, from travelers’ perception of PE positively affects their attitude toward using OTRs, and attitude significantly influences intention to use OTRs when plans for travel. Furthermore, the research findings contribute to the literature on travelers’ behavioral intention; this study also has direct implications for online travel providers.","PeriodicalId":151306,"journal":{"name":"Int. J. Inf. Syst. Serv. Sect.","volume":"825 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125086851","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study incorporates a qualitative, case study based approach to analyze the impact of a short domestic study tour on business students of a Mumbai based college. The methods for data collection were structured questionnaires, feedback forms, interviews, focus groups, and work diaries. Short and economical study tours within the country have succeeded tremendously in their objective and have provided a very high level of learning experiences. There is strong evidence of experiential learning which seem to produce a significant, almost magical, impact on students.
{"title":"Experiential Learning by Business Students on Short-Term Study Tours","authors":"J. Bharucha","doi":"10.4018/ijisss.287584","DOIUrl":"https://doi.org/10.4018/ijisss.287584","url":null,"abstract":"This study incorporates a qualitative, case study based approach to analyze the impact of a short domestic study tour on business students of a Mumbai based college. The methods for data collection were structured questionnaires, feedback forms, interviews, focus groups, and work diaries. Short and economical study tours within the country have succeeded tremendously in their objective and have provided a very high level of learning experiences. There is strong evidence of experiential learning which seem to produce a significant, almost magical, impact on students.","PeriodicalId":151306,"journal":{"name":"Int. J. Inf. Syst. Serv. Sect.","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121615796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.4018/ijisss.2022010103
Myint Zaw, Pichaya Tandayya
The customer feedbacks provide alternative and important sources to discover knowledge supporting the marketers and customers to make better decisions. However, the manual process to extract useful information depends on domain experts. This paper focuses on improving the performance of the automatic sentiment information extraction from customer feedbacks. The article proposes a new extraction method that consider multiple dimensions of feedback information, aspect, word, contrast, sentence or phrase, and document levels. The aspect-based sentiment extraction uses a named entity recognition technique to extract the desired aspects of a target product. The aspect-based sentiment combines with sentiment information from multiple levels of feedback contexts resulting in the fused sentiment information improves the extraction performance. We validate the effectiveness by measuring the accuracy of the sentiment and aspect recognition methods comparing with SentiStrength and Word-Count. This information gives some insights on customer satisfaction and can be applied in an alarming tool.
{"title":"Aspect-Based and Multi-Level Sentiment Information Applying Contrast Dictionary","authors":"Myint Zaw, Pichaya Tandayya","doi":"10.4018/ijisss.2022010103","DOIUrl":"https://doi.org/10.4018/ijisss.2022010103","url":null,"abstract":"The customer feedbacks provide alternative and important sources to discover knowledge supporting the marketers and customers to make better decisions. However, the manual process to extract useful information depends on domain experts. This paper focuses on improving the performance of the automatic sentiment information extraction from customer feedbacks. The article proposes a new extraction method that consider multiple dimensions of feedback information, aspect, word, contrast, sentence or phrase, and document levels. The aspect-based sentiment extraction uses a named entity recognition technique to extract the desired aspects of a target product. The aspect-based sentiment combines with sentiment information from multiple levels of feedback contexts resulting in the fused sentiment information improves the extraction performance. We validate the effectiveness by measuring the accuracy of the sentiment and aspect recognition methods comparing with SentiStrength and Word-Count. This information gives some insights on customer satisfaction and can be applied in an alarming tool.","PeriodicalId":151306,"journal":{"name":"Int. J. Inf. Syst. Serv. Sect.","volume":"83 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114187542","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The evolution in technology has become now a strategic choice to develop every organization and its existence in the future. The tourism industry is not an exception. This study highlights the development of technologies and the impact of their integration in the field of tourism. Furthermore, it discusses their influence on the quality of the touristic products. This study focuses on how does the emerging technology can improve the tourism industry, and the most usable information systems that are used in this domain. The purposed model has been designed to investigate the effect of adopting the technology among tourism agencies. A sample of 72 tourism agencies in Jordan has been surveyed and discussed by using structural equation modeling. The results reveal that efficiency, productivity, profitability, effectiveness, and marketing are improved after employing new technologies. Therefore, it can be concluded that the integration of technology in tourism is unavoidable for the continued existence of service providers in the market.
{"title":"Emerging Technologies and Their Impact on the Future of the Tourism and Hospitality Industry","authors":"Alaa M. Momani, Mahmoud Alsakhnini, J. Hanaysha","doi":"10.4018/ijisss.287579","DOIUrl":"https://doi.org/10.4018/ijisss.287579","url":null,"abstract":"The evolution in technology has become now a strategic choice to develop every organization and its existence in the future. The tourism industry is not an exception. This study highlights the development of technologies and the impact of their integration in the field of tourism. Furthermore, it discusses their influence on the quality of the touristic products. This study focuses on how does the emerging technology can improve the tourism industry, and the most usable information systems that are used in this domain. The purposed model has been designed to investigate the effect of adopting the technology among tourism agencies. A sample of 72 tourism agencies in Jordan has been surveyed and discussed by using structural equation modeling. The results reveal that efficiency, productivity, profitability, effectiveness, and marketing are improved after employing new technologies. Therefore, it can be concluded that the integration of technology in tourism is unavoidable for the continued existence of service providers in the market.","PeriodicalId":151306,"journal":{"name":"Int. J. Inf. Syst. Serv. Sect.","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114475402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-01-01DOI: 10.4018/ijisss.20220101.oa1
S. Eze, V. C. Chinedu-Eze, Hart O. Awa
While the acceptance and use of mobile marketing technology (MMT) is playing a significant roles in Small and Medium Enterprises (SMEs), few studies have explored how an appropriate framework for understanding the underlying factors that shape MMT adoption in Nigeria can be developed. This is because majority of practitioners in Nigeria often generalize and extend the findings from the developed economies as if there are no environmental differences. This paper attempts to propose a grounded theory approach for assessing factors within technology-organisation-environment (T-O-E) framework in attempt to explain and predict small service firms’ adoption of MMT. The data collection approach spans unstructured and semi-structured interviews with 26 respondents; and the proposed framework provides an organized way to explore MMT adoption, and a foundation for developing a model of MMT adoption in developing country.
{"title":"Studying Service SME Adoption of Mobile Marketing Technology (MMT) via Technology-Organization-Environment Framework","authors":"S. Eze, V. C. Chinedu-Eze, Hart O. Awa","doi":"10.4018/ijisss.20220101.oa1","DOIUrl":"https://doi.org/10.4018/ijisss.20220101.oa1","url":null,"abstract":"While the acceptance and use of mobile marketing technology (MMT) is playing a significant roles in Small and Medium Enterprises (SMEs), few studies have explored how an appropriate framework for understanding the underlying factors that shape MMT adoption in Nigeria can be developed. This is because majority of practitioners in Nigeria often generalize and extend the findings from the developed economies as if there are no environmental differences. This paper attempts to propose a grounded theory approach for assessing factors within technology-organisation-environment (T-O-E) framework in attempt to explain and predict small service firms’ adoption of MMT. The data collection approach spans unstructured and semi-structured interviews with 26 respondents; and the proposed framework provides an organized way to explore MMT adoption, and a foundation for developing a model of MMT adoption in developing country.","PeriodicalId":151306,"journal":{"name":"Int. J. Inf. Syst. Serv. Sect.","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131602688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Isaac Kofi Mensah, Samuel Olorunfemi Adams, Luo Chuanyong
The factors of context-awareness and mobile ubiquity are major components in the development and diffusion of any mobile technology-driven applications and services. Principally in the m-government development space, the issues of context-awareness and ubiquity are crucial if m-government initiatives are to be successful. The moderating effect of context-awareness and ubiquity on mobile government adoption is examined for 409 students from a Chinese University based on the Technology Acceptance Model. Using the Structural Equation Modeling technique, the results indicate that perceived ease of use (PEOU) was significantly related to intention to use, but perceived usefulness (PU) did not have a significant effect on mobile government adoption. The moderating analysis indicated that context-awareness significantly moderated the impact of PU but had no moderating effect on PEOU. Also, it was discovered that ubiquity was significant in moderating both the PEOU and PU on mobile government adoption. Policy implications and directions for future research are presented.
{"title":"Understanding the Moderating Impact of Context Awareness and Ubiquity on Mobile Government Service Adoption","authors":"Isaac Kofi Mensah, Samuel Olorunfemi Adams, Luo Chuanyong","doi":"10.4018/ijisss.287581","DOIUrl":"https://doi.org/10.4018/ijisss.287581","url":null,"abstract":"The factors of context-awareness and mobile ubiquity are major components in the development and diffusion of any mobile technology-driven applications and services. Principally in the m-government development space, the issues of context-awareness and ubiquity are crucial if m-government initiatives are to be successful. The moderating effect of context-awareness and ubiquity on mobile government adoption is examined for 409 students from a Chinese University based on the Technology Acceptance Model. Using the Structural Equation Modeling technique, the results indicate that perceived ease of use (PEOU) was significantly related to intention to use, but perceived usefulness (PU) did not have a significant effect on mobile government adoption. The moderating analysis indicated that context-awareness significantly moderated the impact of PU but had no moderating effect on PEOU. Also, it was discovered that ubiquity was significant in moderating both the PEOU and PU on mobile government adoption. Policy implications and directions for future research are presented.","PeriodicalId":151306,"journal":{"name":"Int. J. Inf. Syst. Serv. Sect.","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114464088","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Today, virtual teams composed by dispersed team members relying on computer-supported collaborative work are common in the information technology (IT) service provisioning industry. Despite the increasing interest in virtual team research, there is a limited understanding of a multidimensional view of team dispersion and its effect on the performance of virtual teams via the team´s socioemotional states. The purpose of this paper is to investigate the influence of team distribution and variety of work practices on the performance of virtual IT service provisioning teams via the emergent states of trust and cohesiveness. To this aim, an input-process-output framework was adopted to develop a conceptual model and a survey with IT service provisioning professionals was conducted. The results suggest that a variety of work practices constitutes a barrier to the performance of virtual IT service provisioning teams; and that trust and cohesiveness are important mediators in this cause-effect relationship.
{"title":"Team Dispersion, Emergent States, and Performance in Virtual IT Service Provisioning Teams","authors":"Hugo Martinelli Watanuki, R. Moraes","doi":"10.4018/ijisss.287577","DOIUrl":"https://doi.org/10.4018/ijisss.287577","url":null,"abstract":"Today, virtual teams composed by dispersed team members relying on computer-supported collaborative work are common in the information technology (IT) service provisioning industry. Despite the increasing interest in virtual team research, there is a limited understanding of a multidimensional view of team dispersion and its effect on the performance of virtual teams via the team´s socioemotional states. The purpose of this paper is to investigate the influence of team distribution and variety of work practices on the performance of virtual IT service provisioning teams via the emergent states of trust and cohesiveness. To this aim, an input-process-output framework was adopted to develop a conceptual model and a survey with IT service provisioning professionals was conducted. The results suggest that a variety of work practices constitutes a barrier to the performance of virtual IT service provisioning teams; and that trust and cohesiveness are important mediators in this cause-effect relationship.","PeriodicalId":151306,"journal":{"name":"Int. J. Inf. Syst. Serv. Sect.","volume":"230 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132533059","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to examine the impacts of a website interface on customer experience and engagement intention in online hotel booking services. A research model was proposed to discuss the interrelationships among website interface attributes, online customer experience, and customer engagement intention. The moderating effects of self-efficacy were also included. A quantitative approach of collecting 608 usable online questionnaires was conducted, and SPSS and AMOS were used to analyze the measurement model and proposed hypotheses. The results demonstrated that customer experience was affected by the information attributes, service attributes, and technical attributes of the booking website interface. Furthermore, customer experience was found to be positively related to customer engagement intention on booking websites. Moderating effects of web self-efficacy on these relationships were suggested.
{"title":"Impact of Website Interface on Customer Experience and Engagement Intention in Online Hotel Booking","authors":"Tran-Thien-Y Le, Jashen Chen","doi":"10.4018/ijisss.287578","DOIUrl":"https://doi.org/10.4018/ijisss.287578","url":null,"abstract":"This study aims to examine the impacts of a website interface on customer experience and engagement intention in online hotel booking services. A research model was proposed to discuss the interrelationships among website interface attributes, online customer experience, and customer engagement intention. The moderating effects of self-efficacy were also included. A quantitative approach of collecting 608 usable online questionnaires was conducted, and SPSS and AMOS were used to analyze the measurement model and proposed hypotheses. The results demonstrated that customer experience was affected by the information attributes, service attributes, and technical attributes of the booking website interface. Furthermore, customer experience was found to be positively related to customer engagement intention on booking websites. Moderating effects of web self-efficacy on these relationships were suggested.","PeriodicalId":151306,"journal":{"name":"Int. J. Inf. Syst. Serv. Sect.","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126404215","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-01DOI: 10.4018/ijisss.2021100101
Anwen Lu, Ya-Hua Chang, Hsin-Hung Wu
Due to the market openness for the competitive tobacco and liquor market, Taiwan Tobacco and Liquor Corporation has to pay attention to service quality and customer satisfaction more than before for its retailers in order to maintain its marketplace and even increase its sales. In this research, a case study at South Branch Office in Taichung City, Taiwan is conducted with the effective sample of size of 178 retailing customers through phone purchase by multivariate analysis of variance. The results show that Item 20 has the lowest satisfaction and is the only item less than the value of 3 in a 5-point Likert scale. A platform for retailers to order goods from the internet should be placed in the highest priority. In addition, the age group of 36-45 years old perceived the lowest satisfaction on Item 16, which should be the focal point. Moreover, the other focal point is that the retailers purchasing tobacco through phone purchase has the second lowest satisfaction on Item 17. The management needs to address these two issues in order to provide better service for its retailers.
{"title":"Analyzing Service Quality and Satisfaction by Multivariate Analysis of Variance: A Case of Taiwan Tobacco and Liquor Corporation","authors":"Anwen Lu, Ya-Hua Chang, Hsin-Hung Wu","doi":"10.4018/ijisss.2021100101","DOIUrl":"https://doi.org/10.4018/ijisss.2021100101","url":null,"abstract":"Due to the market openness for the competitive tobacco and liquor market, Taiwan Tobacco and Liquor Corporation has to pay attention to service quality and customer satisfaction more than before for its retailers in order to maintain its marketplace and even increase its sales. In this research, a case study at South Branch Office in Taichung City, Taiwan is conducted with the effective sample of size of 178 retailing customers through phone purchase by multivariate analysis of variance. The results show that Item 20 has the lowest satisfaction and is the only item less than the value of 3 in a 5-point Likert scale. A platform for retailers to order goods from the internet should be placed in the highest priority. In addition, the age group of 36-45 years old perceived the lowest satisfaction on Item 16, which should be the focal point. Moreover, the other focal point is that the retailers purchasing tobacco through phone purchase has the second lowest satisfaction on Item 17. The management needs to address these two issues in order to provide better service for its retailers.","PeriodicalId":151306,"journal":{"name":"Int. J. Inf. Syst. Serv. Sect.","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129553811","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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