Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society最新文献
The momentum of the modern world increasingly requires a rapid and situational learning of new skills. Due to the growing information intensity, the trend towards shorter innovation cycles and the reduction of knowledge half-live time degrades the importance of factual knowledge. In order to enhance performance and productivity, computers are increasingly taking over the role of a learning partner supporting our individual handling of diverse information sources and exploring synergies between large communities. In such an evolutionary cyber-social environment, new potentials for co-creative systems are emerging, assisting users in understanding, learning, decision-making, and memorizing. This paper is a summary of my keynote I gave at KMO 2016. It discusses the various factors and presents examples of current research and development that will affect our way of learning in the near future. It is trying to give some answers to the following questions: What is expertise and what is the prerequisite for it? What factors influence the creation of competence today? How can technology be employed to act as associative memories for supporting knowledge work in cyber-social settings? How to support knowledge sharing? Can you measure and anticipate information needs? How to employ interactive learning aids for co-creation?
{"title":"Digital Co-Creation and Augmented Learning","authors":"A. Dengel","doi":"10.1145/2925995.2926052","DOIUrl":"https://doi.org/10.1145/2925995.2926052","url":null,"abstract":"The momentum of the modern world increasingly requires a rapid and situational learning of new skills. Due to the growing information intensity, the trend towards shorter innovation cycles and the reduction of knowledge half-live time degrades the importance of factual knowledge. In order to enhance performance and productivity, computers are increasingly taking over the role of a learning partner supporting our individual handling of diverse information sources and exploring synergies between large communities. In such an evolutionary cyber-social environment, new potentials for co-creative systems are emerging, assisting users in understanding, learning, decision-making, and memorizing. This paper is a summary of my keynote I gave at KMO 2016. It discusses the various factors and presents examples of current research and development that will affect our way of learning in the near future. It is trying to give some answers to the following questions: What is expertise and what is the prerequisite for it? What factors influence the creation of competence today? How can technology be employed to act as associative memories for supporting knowledge work in cyber-social settings? How to support knowledge sharing? Can you measure and anticipate information needs? How to employ interactive learning aids for co-creation?","PeriodicalId":159180,"journal":{"name":"Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116782011","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Why do so many Knowledge Management projects fail, why are knowledge management activities still perceived as cumbersome and time consuming? In this paper, the solution to overcome the barriers towards knowledge management. By using principles from Positive Psychology and Positive Computing, the concept of Positive Knowledge Management is elaborated. It shows how strategies, processes, measurements and technologies need to be changed. The key issue is to work towards employees' happiness and well-being. Knowledge-related activities need to be perceived positively to change peoples' attitude and emotions. The paper outlines what is necessary to create Positive Knowledge Management in organizations.
{"title":"Positive Knowledge Management: Changing Perceptions towards Knowledge Processes in Organizations","authors":"J. Pawlowski","doi":"10.1145/2925995.2926002","DOIUrl":"https://doi.org/10.1145/2925995.2926002","url":null,"abstract":"Why do so many Knowledge Management projects fail, why are knowledge management activities still perceived as cumbersome and time consuming? In this paper, the solution to overcome the barriers towards knowledge management. By using principles from Positive Psychology and Positive Computing, the concept of Positive Knowledge Management is elaborated. It shows how strategies, processes, measurements and technologies need to be changed. The key issue is to work towards employees' happiness and well-being. Knowledge-related activities need to be perceived positively to change peoples' attitude and emotions. The paper outlines what is necessary to create Positive Knowledge Management in organizations.","PeriodicalId":159180,"journal":{"name":"Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115462432","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
P. Ceravolo, A. Azzini, E. Damiani, M. Lazoi, Manuela Marra, A. Corallo
Most business processes are today rooted into an information system recording operational events in log files. Process Mining algorithms exploit this information to discover and qualify differences between observed and modelled process. However, the output of these algorithms are not clearly connected with business properties. Our work faces these limitations by proposing an approach for calibrating Process Mining results based on the Business Rules adopted by an organisation. The general idea relates on applying Process Mining algorithms on subsequent refinements of the event log, filtering process executions based on Business Rules. This way we are able to associate these results with specific characterisations of the process, as entailed by the corresponding Business Rules. This approach is confronted to a real world scenario using data provided by an Italian manufacturing company.
{"title":"Translating Process Mining Results into Intelligible Business Information","authors":"P. Ceravolo, A. Azzini, E. Damiani, M. Lazoi, Manuela Marra, A. Corallo","doi":"10.1145/2925995.2925997","DOIUrl":"https://doi.org/10.1145/2925995.2925997","url":null,"abstract":"Most business processes are today rooted into an information system recording operational events in log files. Process Mining algorithms exploit this information to discover and qualify differences between observed and modelled process. However, the output of these algorithms are not clearly connected with business properties. Our work faces these limitations by proposing an approach for calibrating Process Mining results based on the Business Rules adopted by an organisation. The general idea relates on applying Process Mining algorithms on subsequent refinements of the event log, filtering process executions based on Business Rules. This way we are able to associate these results with specific characterisations of the process, as entailed by the corresponding Business Rules. This approach is confronted to a real world scenario using data provided by an Italian manufacturing company.","PeriodicalId":159180,"journal":{"name":"Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125032478","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In knowledge-based societies, the use of information and communications technology is a key part of alphabetization and lifelong learning. In recent years global efforts to mobilize knowledge are lead by open educational resources (OER). The intellectual capital deriving from OER mobilization is mainly intangible due to its knowledge-based nature. Administrators and researchers have become increasingly interested in measuring the intellectual capital of organizations insofar it is an efficient way to identify sustainable competitive advantage. In this study, the Capitals System is used as an intellectual capital framework to evaluate the OER mobilization of Cátedra Alfonso Reyes (CAR), a university unit of Tecnologico de Monterrey. As a result, the intelligence and relational capital become the most important categories of intellectual capital linked to OER mobilization of CAR. This methodology for measuring knowledge mobilization is expected to be a useful reference for future research aiming at evaluating the impact of educational technologies, such as OER.
在知识型社会，资讯及通讯科技的使用是字母排序及终身学习的重要组成部分。近年来，全球动员知识的努力以开放教育资源(OER)为主导。OER动员所产生的智力资本由于其知识性而主要是无形的。管理人员和研究人员对衡量组织的智力资本越来越感兴趣，因为它是确定可持续竞争优势的有效方法。在本研究中，资本系统被用作智力资本框架来评估Cátedra Alfonso Reyes (CAR)的OER动员，这是蒙特雷理工大学的一个大学单位。因此，智力和关系资本成为与中非共和国OER动员相关的最重要的智力资本类别。这种测量知识动员的方法有望为未来旨在评估教育技术(如OER)影响的研究提供有用的参考。
{"title":"Open Educational Resources (OER) Mobilization and Intellectual Capital: a Case Study","authors":"G. Elizondo, F. Carrillo","doi":"10.1145/2925995.2926036","DOIUrl":"https://doi.org/10.1145/2925995.2926036","url":null,"abstract":"In knowledge-based societies, the use of information and communications technology is a key part of alphabetization and lifelong learning. In recent years global efforts to mobilize knowledge are lead by open educational resources (OER). The intellectual capital deriving from OER mobilization is mainly intangible due to its knowledge-based nature. Administrators and researchers have become increasingly interested in measuring the intellectual capital of organizations insofar it is an efficient way to identify sustainable competitive advantage. In this study, the Capitals System is used as an intellectual capital framework to evaluate the OER mobilization of Cátedra Alfonso Reyes (CAR), a university unit of Tecnologico de Monterrey. As a result, the intelligence and relational capital become the most important categories of intellectual capital linked to OER mobilization of CAR. This methodology for measuring knowledge mobilization is expected to be a useful reference for future research aiming at evaluating the impact of educational technologies, such as OER.","PeriodicalId":159180,"journal":{"name":"Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society","volume":"102 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128012927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The advent of technology has changed the way of government to communicate with its stakeholders by incorporating the notion of e-government based on web-portal. These web-portals whereas identified successful in communicating with the stakeholders also played a vital role in sharing and managing knowledge. Based on this notion, this article is concerned with the role of e-government portal in sharing knowledge and the way through which this portal increases the efficiency of entire public sector. In the same instance, the K-ACT model of internet portal is analyzed to identify the features that make a web-portal best and perfect. In this article, we conducted a literature review and focused our attention on analyzing the e-government portals of four countries i.e. China, Hong Kong, Beijing and Turkish Municipalities. For the analysis and comparison purposes, the checklist of K-ACT model is used. The findings revealed that the e-government portal of these countries is not fully matched with the features as described in K-ACT, which ultimately affect the knowledge management and sharing practices in the region. Therefore, recommendations are made to improve the existing portal for knowledge sharing so that citizens can take more knowledge benefits from the e-government portals.
{"title":"Knowledge Sharing Through E-Government Portal","authors":"H. Dali, K. Shaalan","doi":"10.1145/2925995.2926009","DOIUrl":"https://doi.org/10.1145/2925995.2926009","url":null,"abstract":"The advent of technology has changed the way of government to communicate with its stakeholders by incorporating the notion of e-government based on web-portal. These web-portals whereas identified successful in communicating with the stakeholders also played a vital role in sharing and managing knowledge. Based on this notion, this article is concerned with the role of e-government portal in sharing knowledge and the way through which this portal increases the efficiency of entire public sector. In the same instance, the K-ACT model of internet portal is analyzed to identify the features that make a web-portal best and perfect. In this article, we conducted a literature review and focused our attention on analyzing the e-government portals of four countries i.e. China, Hong Kong, Beijing and Turkish Municipalities. For the analysis and comparison purposes, the checklist of K-ACT model is used. The findings revealed that the e-government portal of these countries is not fully matched with the features as described in K-ACT, which ultimately affect the knowledge management and sharing practices in the region. Therefore, recommendations are made to improve the existing portal for knowledge sharing so that citizens can take more knowledge benefits from the e-government portals.","PeriodicalId":159180,"journal":{"name":"Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116333028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Data processing is required to extract meaningful results from huge and complicated data. Existing work normally use complicated equations to compute huge data, and use math software to analysis them. However, these methods are not intuitive to design operations, and hard to understand the analysis results, which is also not simple to manage the operation. This paper proposes a design of demonstration and verification system for data process, which provides visualization scenario design, visualization modeling, and executing operation and data analysis in both 2D and 3D ways. This paper also provides a system prototype design to show the presented system.
{"title":"Demonstration and Verification System Design for Data Processing","authors":"Fan Yang, Z. Dong, Shucai Zhang","doi":"10.1145/2925995.2926047","DOIUrl":"https://doi.org/10.1145/2925995.2926047","url":null,"abstract":"Data processing is required to extract meaningful results from huge and complicated data. Existing work normally use complicated equations to compute huge data, and use math software to analysis them. However, these methods are not intuitive to design operations, and hard to understand the analysis results, which is also not simple to manage the operation. This paper proposes a design of demonstration and verification system for data process, which provides visualization scenario design, visualization modeling, and executing operation and data analysis in both 2D and 3D ways. This paper also provides a system prototype design to show the presented system.","PeriodicalId":159180,"journal":{"name":"Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123654429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Knowledge-based management systems (KMS) are valuable tools that enable executives to formulate and execute strategic decisions in their organizations. However, implementation of a KMS is complex and laden with several potential risks. Using a framework of the socio-technical model, we conduct a case study to track risks in a KMS. Guided by the depth of task-technology task theory and the principles of consonance, we present expectations and early results regarding the risks that derive from mismatches among the various dimensions. In order to asses and better understand the risk associated with implementing a KMS, interviews were conducted with the employees of the NTA (National Tax Administration), FDC (Financial Data Center), and CHT (Chunghwa Telecom). The interviews centered on the detailed experiences of the participants implementing and working with KMS projects at their respective companies. Analysis of the interviews considered the socio-technical model and confirmed an ability to designate risks to both the project and the product of development through dimensions of task, actor, structure and technology as well as the fit between each combination.
{"title":"The Originals of Knowledge-Based System Development Risks","authors":"Houn-Gee Chen","doi":"10.1145/2925995.2926028","DOIUrl":"https://doi.org/10.1145/2925995.2926028","url":null,"abstract":"Knowledge-based management systems (KMS) are valuable tools that enable executives to formulate and execute strategic decisions in their organizations. However, implementation of a KMS is complex and laden with several potential risks. Using a framework of the socio-technical model, we conduct a case study to track risks in a KMS. Guided by the depth of task-technology task theory and the principles of consonance, we present expectations and early results regarding the risks that derive from mismatches among the various dimensions. In order to asses and better understand the risk associated with implementing a KMS, interviews were conducted with the employees of the NTA (National Tax Administration), FDC (Financial Data Center), and CHT (Chunghwa Telecom). The interviews centered on the detailed experiences of the participants implementing and working with KMS projects at their respective companies. Analysis of the interviews considered the socio-technical model and confirmed an ability to designate risks to both the project and the product of development through dimensions of task, actor, structure and technology as well as the fit between each combination.","PeriodicalId":159180,"journal":{"name":"Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society","volume":"52 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127111935","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Service Industry Innovation Research (SIIR) is the only governmental subsidiary for service-oriented small and medium enterprises (SMEs) to apply for funding in Taiwan. Since different voices exist regarding the objectives of SIIR and related governmental funding projects like small business innovation research (SBIR), it is important to understand the true intangible SIIR value beyond the tangible key performance indexes from the awarded SMEs, which should be very different from the traditional personal or corporate value systems in the Literature. Based on the interview data of 55 SIIR awarded SMEs, 11 value categories were identified, which implies competitiveness, growth, brand image, operational excellence, and recognition in addition to subsidiary. This research result should provide an incremental knowledge for the governmental funding agencies to reposition and promote as well as for the SMEs to know how to look at the governmental subsidiary projects, such as SIIR or SBIR that is popularly adopted in many countries.
{"title":"The Perceived Values of Service Industry Innovation Research Subsidiary in Taiwan","authors":"Y. Tao, L. Uden","doi":"10.1145/2925995.2926019","DOIUrl":"https://doi.org/10.1145/2925995.2926019","url":null,"abstract":"Service Industry Innovation Research (SIIR) is the only governmental subsidiary for service-oriented small and medium enterprises (SMEs) to apply for funding in Taiwan. Since different voices exist regarding the objectives of SIIR and related governmental funding projects like small business innovation research (SBIR), it is important to understand the true intangible SIIR value beyond the tangible key performance indexes from the awarded SMEs, which should be very different from the traditional personal or corporate value systems in the Literature. Based on the interview data of 55 SIIR awarded SMEs, 11 value categories were identified, which implies competitiveness, growth, brand image, operational excellence, and recognition in addition to subsidiary. This research result should provide an incremental knowledge for the governmental funding agencies to reposition and promote as well as for the SMEs to know how to look at the governmental subsidiary projects, such as SIIR or SBIR that is popularly adopted in many countries.","PeriodicalId":159180,"journal":{"name":"Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society","volume":"389 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114907252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
J. Anzola, Luz Andrea Rodríguez Rojas, G. T. Bermúdez
An important feature in data analysis is the exploration and data representation. This article describes the Principal Components Analysis techniques (PCA) and clusters analysis with k-means, in order to represent a set of two-dimensional spatial data and group similar data to find relationships between the two techniques. Data is extracted from IEEE Xplore digital library, which lacks processing tools and information display since it doesn't permit analysis and identification of trends and patterns in a query. At the end of the article, is discussed as a technique of data analysis unsupervised allows grouping and organizing of data by proximity based on the variance, finding similar keywords between groups and major components, allowing temporary and evolutionary view of a set of keywords, which can later be interpreted as topics and areas of exploration and research.
{"title":"Exploring data by PCA and k-means for IEEE Xplore digital library","authors":"J. Anzola, Luz Andrea Rodríguez Rojas, G. T. Bermúdez","doi":"10.1145/2925995.2926007","DOIUrl":"https://doi.org/10.1145/2925995.2926007","url":null,"abstract":"An important feature in data analysis is the exploration and data representation. This article describes the Principal Components Analysis techniques (PCA) and clusters analysis with k-means, in order to represent a set of two-dimensional spatial data and group similar data to find relationships between the two techniques. Data is extracted from IEEE Xplore digital library, which lacks processing tools and information display since it doesn't permit analysis and identification of trends and patterns in a query. At the end of the article, is discussed as a technique of data analysis unsupervised allows grouping and organizing of data by proximity based on the variance, finding similar keywords between groups and major components, allowing temporary and evolutionary view of a set of keywords, which can later be interpreted as topics and areas of exploration and research.","PeriodicalId":159180,"journal":{"name":"Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society","volume":"80 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131723914","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The importance of internships has grown during the last decade. Internships have a lot of benefits for both, the company and the intern as well. In order to get most out of an internship, it is important that knowledge, which is related to the job assignments, is efficiently transferred to the interns. The purpose of this study is to explore the processes of knowledge transfer to the interns based on Nonoka and Takeuchi's knowledge creation model with a focus on tacit to explicit knowledge transfer. The transfer of the required knowledge is twofold: firstly, interns must have access to already existing documents (rather explicit knowledge). Secondly, interns acquire knowledge through permanent transfer of knowledge from those who are highly experienced, like principals or workmates (rather tacit knowledge). This study used a qualitative approach to collect and analyze empirical data whereas two sources were used. In a first phase of the empirical survey a diary study with nine participants was carried out. In a following second phase semi-structured interviews with another 20 participants were conducted. The study represents the perspective of business informatics students who have to complete an internship as part of their studies. Participants state that the best experience of their internship is based on a combination of personal support, self-reliant working and the opportunity to have access to content or knowledge management systems. An intensive training phase conducted by co-workers or previous interns is perceived positively in gaining relevant knowledge for their internship. From a qualitative perspective the support of people was ranked on the first place. The technological aspects such as knowledge management tools actively support the process of knowledge sharing.
{"title":"Knowledge Transfer in Internships from a students' perspective","authors":"R. Bernsteiner, Stephan Schlögl","doi":"10.1145/2925995.2926004","DOIUrl":"https://doi.org/10.1145/2925995.2926004","url":null,"abstract":"The importance of internships has grown during the last decade. Internships have a lot of benefits for both, the company and the intern as well. In order to get most out of an internship, it is important that knowledge, which is related to the job assignments, is efficiently transferred to the interns. The purpose of this study is to explore the processes of knowledge transfer to the interns based on Nonoka and Takeuchi's knowledge creation model with a focus on tacit to explicit knowledge transfer. The transfer of the required knowledge is twofold: firstly, interns must have access to already existing documents (rather explicit knowledge). Secondly, interns acquire knowledge through permanent transfer of knowledge from those who are highly experienced, like principals or workmates (rather tacit knowledge). This study used a qualitative approach to collect and analyze empirical data whereas two sources were used. In a first phase of the empirical survey a diary study with nine participants was carried out. In a following second phase semi-structured interviews with another 20 participants were conducted. The study represents the perspective of business informatics students who have to complete an internship as part of their studies. Participants state that the best experience of their internship is based on a combination of personal support, self-reliant working and the opportunity to have access to content or knowledge management systems. An intensive training phase conducted by co-workers or previous interns is perceived positively in gaining relevant knowledge for their internship. From a qualitative perspective the support of people was ranked on the first place. The technological aspects such as knowledge management tools actively support the process of knowledge sharing.","PeriodicalId":159180,"journal":{"name":"Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society","volume":"134 3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131003689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Proceedings of the The 11th International Knowledge Management in Organizations Conference on The changing face of Knowledge Management Impacting Society
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