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Does training provision matter? Unravelling the impact of digital transformation on environmental sustainability 提供培训重要吗?解读数字化转型对环境可持续性的影响
Pub Date : 2023-12-20 DOI: 10.1108/itp-01-2023-0007
Wantao Yu, Qi Liu, R. Chavez, Linchang Zheng
PurposeMany firms are now pursuing large-scale change initiatives to accelerate their digital transformation (DT) and sustainable development. However, the success rate of DT projects is still low, and the extent to which DT enables firms to improve environmental sustainability (ES) remains unclear. Recently, researchers have argued that DT is more about people transformation rather than technology. Based on the contingent resource-based view, this study investigates how DT influences ES and examines the moderating role of training provision (TP).Design/methodology/approachSurvey data gathered from manufacturers in China were analysed to test the proposed theoretical framework.FindingsThe results indicate that DT has a positive impact on ES, and that this effect is positively moderated by TP.Practical implicationsThe empirical findings provide insights for managers to understand the success of digital sustainability transformation requires necessary digital knowledge and skills derived from TP.Originality/valueThis study provides an initial examination of digital sustainability, which is a new stream of literature for the digital age, and further extends existing knowledge by demonstrating the importance of people (i.e. TP) in strengthening the effectiveness of DT on ES.
目的目前,许多企业都在推行大规模变革计划,以加快数字化转型(DT)和可持续发展。然而,数字化转型项目的成功率仍然很低,数字化转型能在多大程度上帮助企业改善环境可持续性(ES)也仍不明确。最近,有研究者认为,DT 更多的是人的转型,而不是技术的转型。本研究基于权变资源观,探讨了 DT 如何影响环境可持续发展,并研究了培训提供(TP)的调节作用。研究结果研究结果表明,DT 对环境可持续发展有积极影响,并且这种影响受到 TP 的积极调节。原创性/价值本研究对数字可持续发展进行了初步探讨,这是数字时代的一个新的文献流,并通过证明人(即 TP)在加强 DT 对 ES 的影响方面的重要性,进一步扩展了现有知识。
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引用次数: 0
An institutional perspective on application programming interface development and integration 从机构角度看应用程序编程接口的开发和集成
Pub Date : 2023-12-19 DOI: 10.1108/itp-11-2022-0826
Joshua Ofoeda, R. Boateng, J. Effah
PurposeDigital platforms increase their function and scope by leveraging boundary resources and complementary add-on products from third-party developers to interact with external entities and producers. Application Programming Interfaces (APIs) are essential boundary resources developers use to connect applications, systems and platforms. This notwithstanding, previous API studies tend to focus more on the technical dimensions, with little on the social and cultural contexts underpinning API innovations. This study relies on the new (neo) institutional theory (focusing on regulative, normative and cultural-cognitive pillars) as an analytical lens to understand the institutional forces that affect API integration among digital firms.Design/methodology/approachThe study adopts a qualitative case study methodology and relies on phone calls and a semi-structured in-depth interview approach of a Ghanaian digital music platform to uncover the institutional forces affecting API integration.FindingsThe findings reveal that regulative institutions such as excessive tax regimes mostly constrained API development and integration initiatives. However, other regulative institutions like the government digitalization agenda enabled API integration. Normative institutions, such as the growing use of e-payment options, enabled API integration in digital music platforms. Cultural-cognitive institutions like employee ego constrained the API integration process in music digital platforms.Originality/valueThis study primarily contributes to deepening understanding of the relevant literature by exploring the institutional forces that affect API integration among digital firms in a developing economy. The study also uncovered a new form of an institution known as motivational institution as an enabler for API development and integration in digital music platforms.
目的数字平台通过利用第三方开发商提供的边界资源和补充附加产品,与外部实体和生产商进行交互,从而扩大其功能和范围。应用程序编程接口(API)是开发人员用来连接应用程序、系统和平台的重要边界资源。尽管如此,以往的应用程序接口研究往往更关注技术层面,而对支撑应用程序接口创新的社会和文化背景却知之甚少。本研究以新(新)制度理论(侧重于监管、规范和文化-认知支柱)为分析视角,了解影响数字公司 API 整合的制度力量。研究采用定性案例研究方法,通过对加纳数字音乐平台的电话访问和半结构化深度访谈,揭示影响 API 整合的制度力量。然而,政府的数字化议程等其他监管性制度促进了 API 的整合。规范性制度,如电子支付选项的使用日益增多,促进了数字音乐平台的 API 整合。本研究通过探讨影响发展中经济体数字企业 API 整合的制度力量,加深了对相关文献的理解。研究还发现了一种新的制度形式,即激励制度,它是数字音乐平台 API 开发和整合的推动力。
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引用次数: 0
Social influence processes within MMORPG guilds: a mixed-methods approach of nomological network analysis MMORPG 公会内部的社会影响过程:一种名义网络分析的混合方法
Pub Date : 2023-12-18 DOI: 10.1108/itp-09-2022-0726
Kai Wang, Chi-Feng Tai, Han-fen Hu
PurposeFocusing on the social influence processes in the context of massively multiplayer online role-playing games (MMORPGs), this study aims to investigate the nomological network of social influence factors, a topic seldom explicitly articulated in the literature in this unique context.Design/methodology/approachThis study adopts a mixed-methods approach to develop and test a context-specific model of social influence processes in MMORPGs. First, the authors conducted qualitative interviews with MMORPG players to identify the drivers shaping players' perceptions of social influences. Second, the authors formulated and tested a research model with quantitative data collected from 450 respondents of an online survey.FindingsThrough the qualitative study, the authors identify leader enthusiasm, social support and social presence as the critical drivers of social influence factors. The result of the quantitative study validates the influences of the critical drivers and demonstrates the impact of social influences on MMORPG players' we-intention to continue playing games.Originality/valueThis research extends the social influence theory by identifying contextualized drivers that shape MMORPG players' perception of social influences determining their we-intention to continue playing games. MMORPG service providers can draw on these drivers to leverage social influences to increase players' we-intention of continuance.
目的本研究以大型多人在线角色扮演游戏(MMORPG)背景下的社会影响过程为重点,旨在研究社会影响因素的名义网络,在这一独特的背景下,文献中很少明确阐述这一主题。首先,作者对 MMORPG 玩家进行了定性访谈,以确定影响玩家对社会影响看法的驱动因素。通过定性研究,作者发现领导者的热情、社会支持和社会存在是社会影响因素的关键驱动因素。定量研究的结果验证了这些关键驱动因素的影响,并证明了社会影响因素对 MMORPG 玩家继续玩游戏的 "我们 "意向的影响。MMORPG 服务提供商可以利用这些驱动因素,借助社会影响来提高玩家的继续游戏意愿。
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引用次数: 0
Comparing job applicant deception in asynchronous vs synchronous video interviews, with and without AI-assisted assessments 比较求职者在有人工智能辅助评估和没有人工智能辅助评估的异步与同步视频面试中的欺骗行为
Pub Date : 2023-12-13 DOI: 10.1108/itp-02-2023-0189
Hung-Yue Suen, Kuo-En Hung
PurposeAsynchronous Video Interviews (AVIs) incorporating Artificial Intelligence (AI)-assisted assessment has become popular as a pre-employment screening method. The extent to which applicants engage in deceptive impression management (IM) behaviors during these interviews remains uncertain. Furthermore, the accuracy of human detection in identifying such deceptive IM behaviors is limited. This study seeks to explore differences in deceptive IM behaviors by applicants across video interview modes (AVIs vs Synchronous Video Interviews (SVIs)) and the use of AI-assisted assessment (AI vs non-AI). The study also investigates if video interview modes affect human interviewers' ability to detect deceptive IM behaviors.Design/methodology/approachThe authors conducted a field study with four conditions based on two critical factors: the synchrony of video interviews (AVI vs SVI) and the presence of AI-assisted assessment (AI vs Non-AI): Non-AI-assisted AVIs, AI-assisted AVIs, Non-AI-assisted SVIs and AI-assisted SVIs. The study involved 144 pairs of interviewees and interviewers/assessors. To assess applicants' deceptive IM behaviors, the authors employed a combination of interviewee self-reports and interviewer perceptions.FindingsThe results indicate that AVIs elicited fewer instances of deceptive IM behaviors across all dimensions when compared to SVIs. Furthermore, using AI-assisted assessment in both video interview modes resulted in less extensive image creation than non-AI settings. However, the study revealed that human interviewers had difficulties detecting deceptive IM behaviors regardless of the mode used, except for extensive faking in AVIs.Originality/valueThe study is the first to address the call for research on the impact of video interview modes and AI on interviewee faking and interviewer accuracy. This research enhances the authors’ understanding of the practical implications associated with the use of different video interview modes and AI algorithms in the pre-employment screening process. The study contributes to the existing literature by refining the theoretical model of faking likelihood in employment interviews according to media richness theory and the model of volitional rating behavior based on expectancy theory in the context of AVIs and AI-assisted assessment.
目的 作为一种就业前筛选方法,结合人工智能(AI)辅助评估的异步视频面试(AVI)已变得十分流行。在这些面试中,求职者在多大程度上会做出欺骗性的印象管理(IM)行为仍不确定。此外,人工检测识别此类欺骗性印象管理行为的准确性也很有限。本研究旨在探讨不同视频面试模式(AVI 与同步视频面试 (SVI))和使用人工智能辅助评估(人工智能与非人工智能)的申请人在欺骗性 IM 行为方面的差异。本研究还调查了视频面试模式是否会影响人类面试官发现欺骗性即时通讯行为的能力。作者根据两个关键因素:视频面试的同步性(AVI vs SVI)和人工智能辅助评估的存在(人工智能 vs 非人工智能),进行了四种条件的实地研究:非人工智能辅助的 AVI、人工智能辅助的 AVI、非人工智能辅助的 SVI 和人工智能辅助的 SVI。研究涉及 144 对面试者和面试官/评估员。研究结果表明,与 SVI 相比,AVI 在所有维度上引起的欺骗性即时通讯行为较少。此外,在两种视频访谈模式中使用人工智能辅助评估,与非人工智能环境相比,图像创建的范围更小。然而,研究表明,无论使用哪种模式,人类面试官都难以发现欺骗性即时通讯行为,只有在 AVIs 中的大量伪造行为除外。原创性/价值这项研究首次回应了研究视频面试模式和人工智能对被面试者伪造行为和面试官准确性的影响的呼吁。这项研究加深了作者对在就业前筛选过程中使用不同视频面试模式和人工智能算法的实际影响的理解。本研究根据媒体丰富性理论完善了就业面试中造假可能性的理论模型,并在 AVI 和人工智能辅助评估的背景下完善了基于期望理论的自愿评级行为模型,从而为现有文献做出了贡献。
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引用次数: 0
Synergizing organizational inclusion and IT competencies through resource orchestration: a longitudinal exploration 通过资源协调协同组织包容性和信息技术能力:纵向探索
Pub Date : 2023-12-11 DOI: 10.1108/itp-01-2023-0052
A. Masood, A. Salameh, Ashraf Khalil, Qingyu Zhang, Armando Papa
PurposeThis study investigates the integration of information technology (IT) competencies with organizational inclusion initiatives and its impact on firm performance. It examines the role of organizational inclusion in promoting knowledge management capability (KMC) and the moderating effect of approach and avoidance motivation on the relationship between KMC and operational performance.Design/methodology/approachThe study is grounded in the resource orchestration theory (ROT), which conceptualizes the integration of IT competencies and organizational inclusion. It employs hierarchical regression analysis on data collected from 204 firms and 374 managerial respondents to test the proposed hypotheses.FindingsThe results indicate that IT competencies enhance the relationship between organizational inclusion and KMC. Additionally, the relationship between KMC and operational performance is weaker when employees exhibit higher levels of avoidance motivation.Practical implicationsThis study offers theoretical and managerial insights for integrating IT competencies into organizational inclusion initiatives, providing guidance for organizations seeking to enhance their performance, with a specific focus on the relevance of China as the research context.Originality/valueThis study enriches the scholarly discourse by examining the underexplored integration of IT competencies with organizational inclusion, notably in the context of China. It illuminates the moderating role of motivation in the KMC-operational performance relationship, benefiting both academia and practitioners. Furthermore, this work extends the literature by demonstrating how combining organizational inclusion and IT competencies can enhance workplace KMC, connecting it to internal knowledge resources. Theoretical implications extend beyond organizational inclusion and IT to show the broader application potential of ROT in management and information systems.
目的本研究旨在探讨资讯科技(IT)胜任力与组织包容计划的整合,及其对企业绩效的影响。研究了组织包容对知识管理能力的促进作用,以及接近动机和回避动机对知识管理能力与经营绩效关系的调节作用。设计/方法/途径本研究以资源编排理论(ROT)为基础,该理论将IT能力和组织包容性的集成概念化。本文采用层次回归分析对204家企业和374名管理受访者收集的数据进行了检验。结果表明,IT胜任力增强了组织包容与知识管理能力之间的关系。此外,当员工表现出较高的回避动机时,KMC与经营绩效之间的关系较弱。实践意义本研究为将IT能力整合到组织包容性举措中提供了理论和管理见解,为寻求提高绩效的组织提供了指导,并特别关注中国作为研究背景的相关性。原创性/价值本研究通过考察信息技术能力与组织包容性的整合,特别是在中国的背景下,丰富了学术论述。它阐明了动机在kmc -经营绩效关系中的调节作用,对学术界和实践者都有益。此外,这项工作通过展示如何结合组织包容性和IT能力来增强工作场所的KMC,将其与内部知识资源联系起来,扩展了文献。理论意义超越了组织包容和IT,显示了ROT在管理和信息系统中更广泛的应用潜力。
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引用次数: 0
Would an AI chatbot persuade you: an empirical answer from the elaboration likelihood model 人工智能聊天机器人会说服你吗:阐述可能性模型的经验答案
Pub Date : 2023-12-08 DOI: 10.1108/itp-10-2021-0764
Qian Chen, Changqin Yin, Yeming Gong
PurposeThis study investigates how artificial intelligence (AI) chatbots persuade customers to accept their recommendations in the online shopping context.Design/methodology/approachDrawing on the elaboration likelihood model, this study establishes a research model to reveal the antecedents and internal mechanisms of customers' adoption of AI chatbot recommendations. The authors tested the model with survey data from 530 AI chatbot users.FindingsThe results show that in the AI chatbot recommendation adoption process, central and peripheral cues significantly affected a customer's intention to adopt an AI chatbot's recommendation, and a customer's cognitive and emotional trust in the AI chatbot mediated the relationships. Moreover, a customer's mind perception of the AI chatbot, including perceived agency and perceived experience, moderated the central and peripheral paths, respectively.Originality/valueThis study has theoretical and practical implications for AI chatbot designers and provides management insights for practitioners to enhance a customer's intention to adopt an AI chatbot's recommendation.Research highlightsThe study investigates customers' adoption of AI chatbots' recommendation.The authors develop research model based on ELM theory to reveal central and peripheral cues and paths.The central and peripheral cues are generalized according to cooperative principle theory.Central cues include recommendation reliability and accuracy, and peripheral cues include human-like empathy and recommendation choice.Central and peripheral cues affect customers' adoption to recommendation through trust in AI.Customers' mind perception positively moderates the central and peripheral paths.
本研究探讨人工智能(AI)聊天机器人如何在网上购物环境中说服客户接受他们的推荐。设计/方法/途径本研究通过细化似然模型建立了一个研究模型,揭示了客户接受AI聊天机器人推荐的前因和内在机制。作者用530名人工智能聊天机器人用户的调查数据测试了该模型。研究结果表明,在人工智能聊天机器人推荐采纳过程中,中心线索和外围线索显著影响顾客采纳人工智能聊天机器人推荐的意愿,而顾客对人工智能聊天机器人的认知信任和情感信任在两者之间起中介作用。此外,客户对AI聊天机器人的心智感知,包括感知代理和感知经验,分别调节了中心路径和外围路径。原创性/价值本研究对人工智能聊天机器人的设计者具有理论和实践意义,并为从业者提供管理见解,以增强客户采用人工智能聊天机器人推荐的意愿。该研究调查了客户对人工智能聊天机器人推荐的接受程度。作者建立了基于ELM理论的研究模型,揭示了中枢和外围线索和路径。根据合作原则理论对中心线索和外围线索进行了概括。中心线索包括推荐的可靠性和准确性,外围线索包括类似人类的同理心和推荐选择。中心和外围线索通过对人工智能的信任影响客户对推荐的采用。顾客的心智知觉正向调节中心路径和外围路径。
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引用次数: 0
Role of social media news consumption in cultivating opinion polarization 社交媒体新闻消费在培养舆论极化中的作用
Pub Date : 2023-12-06 DOI: 10.1108/itp-12-2022-0942
Labeeba Kothur, Vidushi Pandey
PurposeThis paper aims to investigate the mechanisms through which social media news consumption across different platforms leads to opinion polarization in society. To this end, the authors draw from cultivation theory to examine whether social media news consumption imparts a mainstreaming or resonance effect. Media consumption imparts a mainstreaming effect if frequent users, regardless of their social identity, develop homogenous attitudes about issues, whereas resonance is at play if there is a differing cultivation effect on various social groups depending on their relatability of life experiences.Design/methodology/approachThe authors conduct the study in the developing context of India, using a population survey dataset from 2019. Regression-based mediation and moderation analyses were carried out to test the hypotheses.FindingsThe findings reveal that resonance is the most prominent mechanism through which social media news consumption cultivates opinion polarization, contrary to the mainstreaming effect imparted by television. Further, WhatsApp use was found to strengthen the polarizing effect of overall social media news consumption, while YouTube use weakened the cultivation of polarization.Research limitations/implicationsThe paper unearths how social media news consumption influences the opinion polarization of various social groups differently. The authors also find the differential effect of specific platform use. These findings have the potential to inform policymakers and developers about how to mitigate the detrimental effects of platform-based political persuasion.Originality/valueThis study offers significant contributions. First, the authors explain social media-induced polarization using the novel theoretical lens of cultivation. Second, the authors find that social media and television news consumption differ in their polarizing effects. Third, the authors find that while WhatsApp use amplifies the polarizing effect of social media news consumption, YouTube use weakens it.
本文旨在探讨不同平台的社交媒体新闻消费导致社会意见两极分化的机制。为此,笔者借鉴培养理论,考察社交媒体新闻消费是否具有主流化效应或共鸣效应。如果经常使用媒体的人,不管他们的社会身份如何,对问题的态度都是同质化的,那么媒体消费就会产生主流化效应,而如果不同的社会群体根据他们的生活经历的相关性产生不同的培养效应,那么共鸣就会起作用。作者在印度发展的背景下进行了这项研究,使用了2019年的人口调查数据集。采用基于回归的中介和调节分析对假设进行检验。研究结果表明,与电视赋予的主流化效应相反,共振是社交媒体新闻消费培育意见两极分化的最突出机制。此外,WhatsApp的使用强化了整体社交媒体新闻消费的两极分化效应,而YouTube的使用削弱了两极分化的培养。本文揭示了社交媒体新闻消费对不同社会群体意见极化的不同影响。作者还发现了特定平台使用的差异效应。这些发现有可能告诉决策者和开发者如何减轻基于平台的政治说服的有害影响。原创性/价值本研究提供了重要的贡献。首先,作者用培养的新理论视角解释了社交媒体引发的两极分化。其次,作者发现社交媒体和电视新闻消费在两极分化效应上有所不同。第三,作者发现,WhatsApp的使用放大了社交媒体新闻消费的两极分化效应,而YouTube的使用削弱了这种效应。
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引用次数: 0
Unpacking dual effects of ambivalence toward technologies in online live streaming learning 解读在线直播学习中对技术的矛盾心理的双重影响
Pub Date : 2023-12-05 DOI: 10.1108/itp-03-2023-0246
Shixuan Fu, Jianhua (Jordan) Yu, Huimin Gu, Xiaoxiao Song
PurposeShifting to OLSL classes during the pandemic can bring learners ambivalent experiences: negative, positive or both appraisals toward the technologies. However, few studies have examined how ambivalent experiences can influence students' learning behaviors, specifically cyberslacking and active participation. Using the challenge-hindrance stressor framework, this study investigates the impact of challenge and hindrance appraisals on these learning behaviors.Design/methodology/approachThis study uses a mixed methods approach to answer research questions. An interview was conducted to identify the key components of ambivalent appraisals, and a survey was conducted to empirically examine the impact of challenge and hindrance appraisals on learners' behaviors in online live streaming learning (OLSL) contexts. The data of 675 university students were analyzed using structural equation modeling.FindingsThis study found that hindrance appraisal leads to cyberslacking while challenge appraisal leads to active participation, but it can also cause cyberslacking. Social presence has a double-edged effect, acting as both a facilitator and inhibitor, strengthening the effect of hindrance appraisal on cyberslacking and the impact of challenge appraisal on active participation.Originality/valuePrior studies have primarily focused on the negative side (techno-distress) of technology appraisals. This study simultaneously examines the positive side, techno-eustress, on learners' behaviors in OLSL contexts, and explores the moderating effects of social presence. This study contributes to the technostress and technology adaptation literature by revealing how technology-induced ambivalent appraisals impact behavioral responses. It offers important theoretical and practical implications for education tool designers.
在大流行期间转向在线语言教学课程可能会给学习者带来矛盾的体验:对技术的负面、积极或两者兼而有之的评价。然而,很少有研究考察矛盾体验如何影响学生的学习行为,特别是网络懈怠和积极参与。本研究采用挑战-障碍压力源框架,探讨挑战评价和障碍评价对这些学习行为的影响。设计/方法/方法本研究采用混合方法来回答研究问题。通过访谈确定了矛盾评价的关键成分,并进行了一项调查,实证研究了挑战和障碍评价对在线直播学习(OLSL)情境下学习者行为的影响。采用结构方程模型对675名大学生的数据进行分析。本研究发现,障碍性评估导致网络懈怠,挑战性评估导致积极参与,但也会导致网络懈怠。社会存在具有促进和抑制双重作用,强化了障碍评价对网络懈怠的影响,强化了挑战评价对积极参与的影响。原创性/价值先前的研究主要集中在技术评价的消极方面(技术痛苦)。本研究同时考察了技术压力这一积极因素对外语学习者行为的影响,并探讨了社会在场的调节作用。本研究通过揭示技术诱导的矛盾评价如何影响行为反应,为技术压力和技术适应文献做出了贡献。它为教育工具的设计者提供了重要的理论和实践意义。
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引用次数: 0
A framework for consumers' assessments of location-based advertising (LBA) and selective exposure to privacy-related online information 消费者评估定位广告(LBA)和选择性接触隐私相关在线信息的框架
Pub Date : 2023-12-05 DOI: 10.1108/itp-10-2022-0790
Sann Ryu
PurposeThe purpose of the current research is to present an explanatory framework for how people selectively attend to privacy-related news information about LBA depending on the extent to which they know about LBA already as well as their appraisals of privacy threats and efficacy.Design/methodology/approachThe proposed model was tested using structural equation modeling based on a total of 522 useable responses obtained from an online survey.FindingsThe results revealed two different approaches to information exposure: (1) people choose to seek out privacy-related news articles when their persuasion knowledge and perceived threat level are high, whereas (2) they tend to avoid such information when perceived threats accompany fear as well as psychological discomfort, or when they believe that they are knowledgeable about LBA practices and highly capable of protecting their privacy.Originality/valueWith the development of real-time location-tracking technologies, the practice of LBA is becoming increasingly popular. As such, however, concerns about data collection and privacy are also on the rise, garnering a great deal of media attention. Despite the importance and constant stream of news reports on the subject, a comprehensive understanding of consumers' privacy assessments and information consumption remains underexamined. By incorporating the persuasion knowledge model and extended parallel process model, the current research presents an explanatory framework for consumers' privacy perceptions and information choice.
当前研究的目的是为人们如何根据他们对LBA的了解程度以及他们对隐私威胁和有效性的评估来选择性地关注与隐私相关的新闻信息提供一个解释框架。设计/方法/方法采用结构方程模型对所提出的模型进行了测试,该模型基于从在线调查中获得的总共522个可用回复。研究结果揭示了两种不同的信息暴露方式:(1)当人们的说服知识和感知威胁水平较高时,他们会选择寻找与隐私相关的新闻文章;(2)当感知威胁同时存在恐惧和心理不适时,或者当他们认为自己了解律师事务所的业务并有能力保护自己的隐私时,他们倾向于避免此类信息。原创性/价值随着实时位置跟踪技术的发展,LBA的实践越来越受欢迎。然而,对数据收集和隐私的担忧也在上升,引起了媒体的大量关注。尽管关于这一主题的新闻报道很重要,而且层出不穷,但对消费者隐私评估和信息消费的全面了解仍未得到充分研究。本研究结合说服知识模型和扩展平行过程模型,提出了消费者隐私感知与信息选择的解释框架。
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引用次数: 0
Understanding the effects of specific techno-stressors on strain and job performance: a meta-analysis of the empirical evidence 了解特定技术压力源对压力和工作表现的影响:对经验证据的元分析
Pub Date : 2023-12-04 DOI: 10.1108/itp-08-2022-0639
Qin Yuan, Jun Kong, Chun Liu, Yushi Jiang
PurposeWhile the phenomenon of technostress has received significant attention from researchers in recent years, empirical findings concerning the consequences of specific forms of techno-stressors have remained scattered and contradictory. The authors aim to integrate the conclusions of previous studies to understand the effects of specific techno-stressors on strain and job performance.Design/methodology/approachThis study employs meta-analytic techniques to calibrate the findings of 67 studies investigating more than 63,100 employees.FindingsIn general, not all techno-stressors have adverse effects. In particular, techno-uncertainty does not impact job performance. In addition, relative weight analyses reveal the relative importance of techno-complexity and techno-insecurity as predictors of both strain and job performance. Finally, this study finds that the effects of specific techno-stressors on job performance vary depending on research participants' gender, educational attainment and employment status.Originality/valueFirst, this study provides a more nuanced view of the effects of specific techno-stressors. Second, this research clarifies the relative importance of specific techno-stressors as predictors of strain and job performance. Finally, this study reveals the moderating effects of demographic variables on the relationships between specific techno-stressors and job performance.
虽然近年来技术压力现象受到了研究者的极大关注,但关于特定形式的技术压力源的后果的实证研究结果仍然分散和矛盾。作者的目的是整合以往研究的结论,以了解特定的技术压力源对压力和工作绩效的影响。设计/方法/方法本研究采用元分析技术来校准67项研究的结果,调查了63,100多名员工。一般来说,并不是所有的科技压力源都有负面影响。特别是,技术不确定性不会影响工作绩效。此外,相对权重分析揭示了技术复杂性和技术不安全感作为压力和工作绩效预测因素的相对重要性。最后,本研究发现特定技术压力源对工作绩效的影响因研究参与者的性别、受教育程度和就业状况而异。原创性/价值首先,这项研究对特定技术压力源的影响提供了更细致的看法。其次,本研究澄清了特定技术压力源作为压力和工作绩效预测因子的相对重要性。最后,本研究揭示了人口统计学变量对特定技术压力源与工作绩效之间关系的调节作用。
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引用次数: 0
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