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Antecedents and outcomes of social media fatigue 社交媒体疲劳的前因和结果
Pub Date : 2023-08-15 DOI: 10.1108/itp-03-2022-0207
Anna Baj-Rogowska
PurposeThis study aims to explore which of four chosen factors (i.e. privacy concerns, FoMO, self-disclosure and time cost) induce a feeling of strain among Facebook users in terms of social media fatigue (SMF), and if this occurs, whether it further influences such outcomes as discontinuance of usage (DoU) and interaction engagement decrement (IED).Design/methodology/approachThrough an online structured questionnaire, empirical data were gathered to verify the research model, based on the stressor-strain-outcome (SSO) framework. The SEM technique was employed for assessing the hypothesized relationships.FindingsThe findings show that privacy concerns and time cost are strong antecedents of SMF and contribute significantly to its occurrence; while FoMO and self-disclosure do not exhibit any significant influence. Moreover, SMF positively and significantly affects DoU and IED.Practical implicationsThis study enhances the existing body of knowledge on SMF and it can help: (1) individuals to be aware of risks and adjust their activities in balance with their well-being, and (2) social media (SM) managers to develop unique strategies to address the specific needs of SM users.Originality/valueThis research contributes to the limited literature on SMF by (1) introducing the concept of IED – as a consequence of SMF, and (2) creating measurement scales for IED.
本研究旨在探讨四个选择的因素(即隐私问题,FoMO,自我披露和时间成本)中哪一个会导致Facebook用户在社交媒体疲劳(SMF)方面产生紧张感,如果发生这种情况,它是否会进一步影响诸如使用中断(DoU)和互动参与度下降(IED)等结果。设计/方法/方法基于压力-应变-结果(SSO)框架,通过在线结构化问卷收集实证数据,对研究模型进行验证。扫描电镜技术被用来评估假设的关系。研究结果表明,隐私问题和时间成本是SMF发生的重要前因,对SMF的发生起着重要作用;而FoMO和自我表露没有表现出任何显著的影响。此外,SMF正显著影响DoU和IED。实践意义本研究增强了社交媒体用户的现有知识体系,可以帮助:(1)个体意识到风险并调整其活动以平衡其幸福感;(2)社交媒体(SM)管理者制定独特的策略来满足社交媒体用户的特定需求。独创性/价值本研究通过(1)引入IED的概念(作为SMF的结果)和(2)创建IED的测量量表,对有限的SMF文献做出了贡献。
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引用次数: 0
Digital innovation in social cash organizations – the effects of the institutional interactions for transforming organizational practices 社会现金组织中的数字创新——制度互动对组织实践变革的影响
Pub Date : 2023-08-02 DOI: 10.1108/itp-02-2023-0176
A. Kemal, M. Shah
PurposeWhile the potential for digital innovation (DI) to transform organizational practices is widely acknowledged in the information systems (IS) literature, there is very limited understanding on the socio-political nature of institutional interactions that determine DI and affect organizational practices in social cash organizations. Drawing on the neo-institutionalist vision, the purpose of the study is to examine the unique set of institutional exchanges that influence the transition to digital social cash payments that give rise to new institutional arrangements in social cash organizations.Design/methodology/approachThe paper draws on an in-depth case study of a government social cash organization in Pakistan. Qualitative data were collected using 30 semi-structured interviews from key organizational members and stakeholders.FindingsThe results suggest that DI is determined by the novel intersections between the coercive (techno-economic, regulatory), normative (socio-organizational), mimetic (international) and covert power (political) forces. Hence, DI is not a technologically deterministic output, but rather a complex socio-political process enacted through dialogue, negotiation and conflict between institutional actors. Technology is socially embedded through the process of institutionalization that is coupled by the deinstitutionalization of established organizational practices for progressive transformation.Research limitations/implicationsThe research has implications for government social cash organizations especially in the Global South. Empirically, the authors gained rare access to, and support from a government-backed social cash organization in Pakistan (an understudied country in the Global South), which made the data and the consequent analyses even invaluable. This made the empirical contribution within this geographical setting even more worthy, since this case study has received little attention from indigenous scholars in the past. The empirical findings showcased a unique set of contextual factors that were subject to BISP and interpreted through an account of socio-cultural sensitivities.Practical implicationsThe paper provides practical implications for policymakers and practitioners, emphasizing the need to address institutional challenges, including covert power, during the implementation of digitalization projects in the public sector. The paper has certain potential for inspiring future e-government related (or public sector focused) studies. The paper may guide both private and government policy-makers and practitioners in presenting how to overcome certain institutional challenges while planning and implementing large scale multi-stakeholder digitization projects in similar country contexts. So while there is scope of linking the digitization of public sector organizations to anti-corruption measures in other Global South countries, the paper may not be that straightforward with the private sector involvement.S
虽然数字创新(DI)改变组织实践的潜力在信息系统(is)文献中得到广泛认可,但对决定DI并影响社会现金组织中组织实践的制度互动的社会政治性质的理解非常有限。借鉴新制度主义的观点,本研究的目的是研究影响向数字社会现金支付过渡的独特制度交换,从而在社会现金组织中产生新的制度安排。设计/方法/途径本文对巴基斯坦政府社会现金组织进行了深入的案例研究。定性数据收集使用30半结构化访谈的主要组织成员和利益相关者。研究结果表明,人工智能是由强制性(技术经济、监管)、规范性(社会组织)、模仿(国际)和隐蔽权力(政治)力量之间的新交集决定的。因此,人工智能不是技术上确定的产出,而是一个复杂的社会政治过程,通过机构行动者之间的对话、谈判和冲突来实施。技术是通过制度化的过程嵌入社会的,而制度化的过程与为渐进式转型而建立的组织实践的去制度化相结合。研究局限/启示本研究对政府、社会现金组织具有启示意义,特别是在全球南方。从经验上看,作者很少接触到巴基斯坦(一个未被充分研究的全球南方国家)一个政府支持的社会现金组织,并得到了它的支持,这使得数据和随后的分析变得非常宝贵。这使得这个地理背景下的经验贡献更有价值,因为这个案例研究在过去很少受到本土学者的关注。实证研究结果显示了一组独特的背景因素,这些因素受BISP影响,并通过社会文化敏感性的解释来解释。本文为政策制定者和实践者提供了实际意义,强调在公共部门实施数字化项目期间需要解决制度挑战,包括隐蔽权力。本文对未来电子政务相关(或以公共部门为重点)的研究具有一定的启发潜力。本文可以指导私人和政府的政策制定者和从业者在类似国家背景下规划和实施大型多方利益相关者数字化项目时如何克服某些制度挑战。因此,虽然有将公共部门组织的数字化与其他南半球国家的反腐败措施联系起来的余地,但对于私营部门的参与,这篇论文可能没有那么直截了当。本文对技术创新的社会行动者之间的制度交换提供了丰富的社会见解。本文特别强调了技术的社会嵌入性,它是新组织实践制度化的基础。这些都影响了如何将人工智能视为一个社会政治变革过程。原创性/价值本研究通过将隐蔽权力理论化为一种补充新制度框架的政治力量,为新制度理论做出了贡献。这种力量是微妙的,但对一些政治行为者来说也是有阻力的,因为这种力量改变了不同制度行为者之间的权力平衡。此外,本文还提出了在社会现金领域实施大规模数字项目时,通过考虑独特的制度挑战(如隐蔽权力)来指导政策制定者和从业者的社会和实践意义。
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引用次数: 0
The failure of online endorsement systems in investment communities: evidence from Yahoo! Finance 投资界在线背书系统的失败:来自雅虎的证据!金融
Pub Date : 2023-08-01 DOI: 10.1108/itp-12-2021-0993
Peng Xie, Hongwei Du, Jiming Wu, Ting Chen
PurposeIn prior literature, online endorsement system allowing the users to “like” or “dislike” shared information is found very useful in information filtering and trust elicitation in most social networks. This paper shows that such systems could fail in the context of investment communities due to several psychological biases.Design/methodology/approachThis study develops a series of regression analyses to model the “like”/“dislike” voting process and whether or not such endorsement distinguishes between valuable information and noise. Trading simulations are also used to validate the practical implications of the findings.FindingsThe main findings of this research are twofold: (1) in the context of investment communities, online endorsement system fails to signify value-relevant information and (2) bullish information and “wisdom over the past event” information receive more “likes” and fewer “dislikes” on average, but they underperform in stock market price discovery.Originality/valueThis study demonstrates that biased endorsement may lead to the failure of the online endorsement system as information gatekeeper in investment communities. Two underlying mechanisms are proposed and tested. This study opens up new research opportunities to investigate the causes of biased endorsement in online environment and motivates the development of alternative information filtering systems.
在之前的文献中,允许用户“喜欢”或“不喜欢”共享信息的在线背书系统在大多数社交网络的信息过滤和信任激发中非常有用。本文表明,由于一些心理偏见,这种系统可能在投资界的背景下失败。设计/方法/方法本研究开发了一系列回归分析来模拟“喜欢”/“不喜欢”投票过程,以及这种认可是否区分了有价值的信息和噪音。交易模拟也被用来验证研究结果的实际意义。本研究的主要发现有两方面:(1)在投资界背景下,网络背书系统无法显示与价值相关的信息;(2)平均而言,看涨信息和“过往智慧”信息获得的“喜欢”更多,“不喜欢”更少,但在股票市场价格发现方面表现不佳。原创性/价值本研究表明,有偏见的背书可能导致在线背书系统在投资界作为信息看门人的失败。提出并测试了两种潜在机制。本研究为探讨网络环境中偏见背书的成因提供了新的研究机会,并推动了替代信息过滤系统的发展。
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引用次数: 0
Information security awareness maturity: conceptual and practical aspects in Hungarian organizations 信息安全意识成熟度:匈牙利组织的概念和实践方面
Pub Date : 2023-07-27 DOI: 10.1108/itp-11-2021-0849
A. Kő, G. Tarján, A. Mitev
PurposeThis paper aims to provide a maturity model for information security awareness (MMISA), based on the literature, expert interviews and feedback. In addition to developing the MMISA, the authors investigate the role of the three decisive factors that affect ISA maturity level: risk management mechanism, organizational structure and ISA.Design/methodology/approachThe research methodology is a combined one; qualitative and quantitative methods were applied, including surveying the literature, interviews and developing a survey to collect quantitative data about decisive factors that affect ISA maturity level. The authors perform a variance-based partial least squares-structural equation modeling (PLS-SEM) investigation of the relationships between these factors.FindingsThe investigation of decisive factors of ISA maturity levels revealed that if the authors identify a strong risk assessment mechanism (through a documented methodology and reliable results), the authors can expect a high level of ISA. If there is a well-defined organizational structure with clear responsibilities, this supports the linking of a risk management mechanism with the level of ISA. The connection between organizational structure and ISA maturity level is supported by ISA activities: an increased level of awareness actions strengthens an organizational structure via the best practices learned by the staff.Originality/valueThe main contribution of the proposed MMISA model is that the model offers controls and audit evidence for maturity levels. Beyond that, the authors distinguish in the MMISA model controls supporting knowledge and controls supporting attitude, emphasizing that this is not enough to know what to do, but the proper attitude is required too. The authors didn't find any other ISA maturity model which has a similar feature. The contribution of the authors' work is that the authors provide a method for solving this complex measurement problem via the MMISA, which also offers direct guidance for the daily practices of organizations.
目的基于文献资料、专家访谈和反馈,构建信息安全意识成熟度模型。在开发MMISA的基础上,研究了影响ISA成熟度水平的三个决定性因素:风险管理机制、组织结构和ISA的作用。研究方法是一种综合的方法;采用定性和定量方法,包括文献调查、访谈和开展调查,收集影响ISA成熟度水平的决定性因素的定量数据。作者执行基于方差的偏最小二乘结构方程模型(PLS-SEM)调查这些因素之间的关系。对ISA成熟度水平的决定性因素的调查表明,如果作者确定了强有力的风险评估机制(通过文档化的方法和可靠的结果),作者可以期望获得高水平的ISA。如果有一个具有明确职责的良好定义的组织结构,这将支持将风险管理机制与ISA级别联系起来。组织结构和ISA成熟度级别之间的联系得到ISA活动的支持:通过员工学习到的最佳实践,意识活动水平的提高加强了组织结构。原创性/价值所建议的MMISA模型的主要贡献是该模型为成熟度级别提供了控制和审计证据。除此之外,作者在MMISA模型中区分了控制支持知识和控制支持态度,强调仅仅知道做什么是不够的,还需要适当的态度。作者没有发现任何其他ISA成熟度模型具有类似的特性。作者的工作贡献在于,作者提供了一种通过MMISA解决这一复杂度量问题的方法,也为组织的日常实践提供了直接指导。
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引用次数: 0
How does an imaginary persona's attractiveness affect designers' perceptions and IT solutions? An experimental study on users' remote working needs 想象角色的吸引力如何影响设计师的认知和IT解决方案?用户远程办公需求的实验研究
Pub Date : 2023-07-26 DOI: 10.1108/itp-09-2022-0729
Joni O. Salminen, João M. Santos, Soon-Gyo Jung, B. Jansen
PurposeThe “what is beautiful is good” (WIBIG) effect implies that observers tend to perceive physically attractive people in a positive light. The authors investigate how the WIBIG effect applies to user personas, measuring designers' perceptions and task performance when employing user personas for the design of information technology (IT) solutions.Design/methodology/approachIn a user experiment, the authors tested six different personas with 235 participants that were asked to develop remote work solutions based on their interaction with a fictitious user persona.FindingsThe findings showed that a user persona's perceived attractiveness was positively correlated with other perceptions of the persona. The personas' completeness, credibility, empathy, likability and usefulness increased with attractiveness. More attractive personas were also perceived as more agreeable, emotionally stable, extraverted and open, and the participants spent more time engaging with personas they perceived attractive. A linguistic analysis indicated that the IT solutions created for more attractive user personas demonstrated a higher degree of affect, but for the most part, task outputs did not vary by the personas' perceived attractiveness.Research limitations/implicationsThe WIBIG effect applies when designing IT solutions with user personas, but its effect on task outputs appears limited. The perceived attractiveness of a user persona can impact how designers interact with and engage with the persona, which can influence the quality or the type of the IT solutions created based on the persona. Also, the findings point to the need to incorporate hedonic qualities into the persona creation process. For example, there may be contexts where it is helpful that the personas be attractive; there may be contexts where the attractiveness of the personas is unimportant or even a distraction.Practical implicationsThe findings point to the need to incorporate hedonic qualities into the persona creation process. For example, there may be contexts where it is helpful that the personas be attractive; there may be contexts where the attractiveness of the personas is unimportant or even a distraction.Originality/valueBecause personas are created to closely resemble real people, the authors might expect the WIBIG effect to apply. The WIBIG effect might lead decision makers to favor more attractive personas when designing IT solutions. However, despite its potential relevance for decision making with personas, as far as the authors know, no prior study has investigated whether the WIBIG effect extends to the context of personas. Overall, it is important to understand how human factors apply to IT system design with personas, so that the personas can be created to minimize potentially detrimental effects as much as possible.
目的“美就是好”(WIBIG)效应意味着观察者倾向于以积极的眼光看待外表有吸引力的人。作者研究了WIBIG效应如何应用于用户角色,测量设计师在使用用户角色设计信息技术(IT)解决方案时的感知和任务表现。设计/方法/方法在一项用户实验中,作者测试了235名参与者的6个不同角色,要求他们根据与虚拟用户角色的交互开发远程工作解决方案。研究结果表明,用户角色感知到的吸引力与其他人对该角色的感知呈正相关。人物角色的完整性、可信度、同理心、可爱性和有用性随着吸引力的增加而增加。更有吸引力的角色也被认为更随和、情绪稳定、外向和开放,参与者花更多的时间与他们认为有吸引力的角色交往。一项语言学分析表明,为更有吸引力的用户角色创建的IT解决方案显示出更高的影响程度,但在大多数情况下,任务输出不会因角色的感知吸引力而变化。研究局限/启示WIBIG效应适用于设计具有用户角色的IT解决方案,但其对任务输出的影响似乎有限。用户角色的感知吸引力可以影响设计师与角色交互和参与的方式,这可以影响基于角色创建的IT解决方案的质量或类型。此外,研究结果还指出,有必要将享乐品质融入角色创建过程中。例如,在某些情况下,角色具有吸引力可能会有所帮助;在某些情况下,人物角色的吸引力可能不重要,甚至会分散注意力。实际意义:研究结果表明,有必要将享乐特质融入到角色创建过程中。例如,在某些情况下,角色具有吸引力可能会有所帮助;在某些情况下,人物角色的吸引力可能不重要,甚至会分散注意力。原创性/价值因为人物角色的创造与真实的人非常相似,作者可能会期望WIBIG效应适用。WIBIG效应可能导致决策者在设计IT解决方案时倾向于更有吸引力的人物角色。然而,尽管它与人物角色的决策有潜在的相关性,但据作者所知,之前没有研究调查过WIBIG效应是否延伸到人物角色的背景下。总的来说,理解人的因素如何应用于具有人物角色的it系统设计是很重要的,这样可以创建人物角色以尽可能地减少潜在的有害影响。
{"title":"How does an imaginary persona's attractiveness affect designers' perceptions and IT solutions? An experimental study on users' remote working needs","authors":"Joni O. Salminen, João M. Santos, Soon-Gyo Jung, B. Jansen","doi":"10.1108/itp-09-2022-0729","DOIUrl":"https://doi.org/10.1108/itp-09-2022-0729","url":null,"abstract":"PurposeThe “what is beautiful is good” (WIBIG) effect implies that observers tend to perceive physically attractive people in a positive light. The authors investigate how the WIBIG effect applies to user personas, measuring designers' perceptions and task performance when employing user personas for the design of information technology (IT) solutions.Design/methodology/approachIn a user experiment, the authors tested six different personas with 235 participants that were asked to develop remote work solutions based on their interaction with a fictitious user persona.FindingsThe findings showed that a user persona's perceived attractiveness was positively correlated with other perceptions of the persona. The personas' completeness, credibility, empathy, likability and usefulness increased with attractiveness. More attractive personas were also perceived as more agreeable, emotionally stable, extraverted and open, and the participants spent more time engaging with personas they perceived attractive. A linguistic analysis indicated that the IT solutions created for more attractive user personas demonstrated a higher degree of affect, but for the most part, task outputs did not vary by the personas' perceived attractiveness.Research limitations/implicationsThe WIBIG effect applies when designing IT solutions with user personas, but its effect on task outputs appears limited. The perceived attractiveness of a user persona can impact how designers interact with and engage with the persona, which can influence the quality or the type of the IT solutions created based on the persona. Also, the findings point to the need to incorporate hedonic qualities into the persona creation process. For example, there may be contexts where it is helpful that the personas be attractive; there may be contexts where the attractiveness of the personas is unimportant or even a distraction.Practical implicationsThe findings point to the need to incorporate hedonic qualities into the persona creation process. For example, there may be contexts where it is helpful that the personas be attractive; there may be contexts where the attractiveness of the personas is unimportant or even a distraction.Originality/valueBecause personas are created to closely resemble real people, the authors might expect the WIBIG effect to apply. The WIBIG effect might lead decision makers to favor more attractive personas when designing IT solutions. However, despite its potential relevance for decision making with personas, as far as the authors know, no prior study has investigated whether the WIBIG effect extends to the context of personas. Overall, it is important to understand how human factors apply to IT system design with personas, so that the personas can be created to minimize potentially detrimental effects as much as possible.","PeriodicalId":168000,"journal":{"name":"Information Technology & People","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124530700","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views 研究社交媒体影响者在服务失败和恢复策略中的作用:对千禧一代观点的实证调查
Pub Date : 2023-07-20 DOI: 10.1108/itp-05-2022-0371
Wilson Ozuem, Michelle Willis, S. Ranfagni, K. Howell, S. Rovai
PurposePrior research has advanced several explanations for social media influencers' (SMIs’) success in the burgeoning computer-mediated marketing environments but leaves one key topic unexplored: the moderating role of SMIs in service failure and recovery strategies.Design/methodology/approachDrawing on a social constructivist perspective and an inductive approach, 59 in-depth interviews were conducted with millennials from three European countries (Italy, France and the United Kingdom). Building on social influence theory and commitment-trust theory, this study conceptualises four distinct pathways unifying SMIs' efforts in the service failure recovery process.FindingsThe emergent model illustrates how source credibility and message content moderate service failure severity and speed of recovery. The insights gained from this study model contribute to research on the pivotal uniqueness of SMIs in service failure recovery processes and offer practical explanations of variations in the implementation of influencer marketing. This study examines a perspective of SMIs that considers the cycle of their influence on customers through service failure and recovery.Originality/valueThe study suggests that negative reactions towards service failure and recovery are reduced if customers have a relationship with influencers prior to the service failure and recovery compared with the reactions of customers who do not have a relationship with the influencer.
先前的研究对社交媒体影响者(SMIs)在新兴的计算机媒介营销环境中的成功提出了几种解释,但没有探索一个关键主题:SMIs在服务失败和恢复策略中的调节作用。设计/方法/方法借鉴社会建构主义的观点和归纳方法,对来自三个欧洲国家(意大利、法国和英国)的千禧一代进行了59次深度访谈。本研究以社会影响理论和承诺-信任理论为基础,归纳归纳了服务失效恢复过程中中小企业努力的四种不同途径。紧急模型说明了来源可信度和消息内容如何调节服务故障的严重程度和恢复速度。从该研究模型中获得的见解有助于研究服务失败恢复过程中smi的关键独特性,并为网红营销实施中的变化提供实际解释。本研究考察了smi的观点,考虑了他们通过服务失败和恢复对客户的影响周期。独创性/价值研究表明,如果顾客在服务失败和修复之前与网红有关系,那么与没有与网红有关系的顾客相比,对服务失败和修复的负面反应会减少。
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引用次数: 0
Understanding the determinants of technology upgrade: an integration of retrospective and prospective perspectives 理解技术升级的决定因素:回顾性和前瞻性观点的整合
Pub Date : 2023-07-20 DOI: 10.1108/itp-04-2022-0312
Yan Zhang, Nan Wang, Yongqiang Sun
PurposeTechnology upgrade has been adopted as a strategy for technology vendors to modify and improve their incumbent technologies. However, user resistance is widespread in practice. In order to understand user technology upgrade behavior, this study integrates the retrospective and prospective sides of actions and proposes an inertia-mindfulness ambidexterity perspective to explore the antecedents of technology upgrade.Design/methodology/approachAn online survey was conducted to collect data from 520 Microsoft Windows users to test this research model. Structural equation modeling (SEM) approach was used to evaluate measurement model and structural model.FindingsInertia can induce individuals' psychological reactance and thus reduce their intention to upgrade. In contrast, mindfulness can decrease users' psychological reactance and then motivate them to upgrade to a new version of technology. Finally, individuals' dissatisfaction with the current version of technology would weaken the negative impact of psychological reactance on upgrade intention.Originality/valueThis study generates an inertia-mindfulness ambidexterity perspective to investigate the factors that influence user technology upgrade intention from both retrospective and prospective sides and then identifies psychological reactance as underlying mechanism to explain how inertia and mindfulness work. Finally, this study posits that user dissatisfaction with current version of technology can moderate the relationship between psychological reactance and technology upgrade intention.
目的技术升级是技术供应商对现有技术进行改造和改进的一种策略。然而,在实践中,用户抵制是普遍存在的。为了理解用户的技术升级行为,本研究整合了行为的回顾和前瞻两个方面,并提出了惯性-正念双灵巧的视角来探索技术升级的前因。设计/方法/方法进行了一项在线调查,收集了520名微软Windows用户的数据,以测试这一研究模型。采用结构方程建模(SEM)方法对测量模型和结构模型进行评价。发现惯性会诱发个体的心理抗拒,从而降低个体的升级意愿。相反,正念可以减少用户的心理抗拒,从而激励他们升级到新版本的技术。最后,个体对当前技术版本的不满会减弱心理抗拒对升级意愿的负面影响。本研究采用惯性-正念双灵巧的视角,从回顾和展望两个方面探讨影响用户技术升级意愿的因素,并确定心理抗拒是惯性和正念作用的潜在机制。最后,本研究假设用户对当前技术版本的不满意可以调节心理抗拒与技术升级意愿之间的关系。
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引用次数: 0
The effect of social media use on job performance with moderating effects of Cyberloafing and job complexity 社交媒体使用对工作绩效的影响,网络闲逛和工作复杂性的调节作用
Pub Date : 2023-07-11 DOI: 10.1108/itp-04-2022-0249
Elmira Zahmat Doost, Wei Zhang
PurposeThis study aims to investigate whether social media use (SMU) at work has a curvilinear effect on job performance and whether Cyberloafing (non-work-related use) and job complexity moderate this effect.Design/methodology/approachOnline surveys were conducted in China among WeChat users from multiple organizations working in the office environment, generating 350 valid responses.FindingsThe results revealed that there is an inverted U-shaped relationship between SMU at work and job performance through mediations of communication, information sharing and entertainment; such that the relationship is initially positive but becomes weaker as SMU increases and exceeds the optimal level. Notably, it is found that Cyberloafing negatively moderates the relationship between SMU and job performance, and there is a significant joint moderating effect of job complexity and Cyberloafing.Practical implicationsThis study improves the research of information system use. It also provides implications for organizations concerned about formulating policies related to individuals' SMU and suggests that SM users and managers should find strategies to arrive at without surpassing the optimal level to maximize productivity.Originality/valueThis paper enriches the job demands-resources model to extend the literature on the advantages and disadvantages of SMU at work, which indirectly affect performance through two job conditions (job resources and demands). The study finds that employees benefit from a moderate amount of SMU at work, once it surpasses the optimal level, job demands surpass job resources and counterproductivity will appear. In addition, Cyberloafing and job complexity moderate the optimal level of SMU at work, which have not yet been investigated.
目的本研究旨在探讨工作中的社交媒体使用是否对工作绩效具有曲线效应,以及网络闲逛(与工作无关的使用)和工作复杂性是否调节了这种效应。设计/方法/方法在中国对来自多个办公机构的微信用户进行了在线调查,产生了350份有效回复。结果发现:在沟通、信息共享和娱乐的中介作用下,工作中SMU与工作绩效之间存在倒u型关系;因此,这种关系最初是正的,但随着SMU的增加和超过最佳水平而减弱。值得注意的是,我们发现网络闲逛负向调节SMU与工作绩效的关系,并且工作复杂性和网络闲逛存在显著的联合调节作用。实际意义本研究对信息系统使用的研究有一定的促进作用。它也为那些关心制定与个人SMU相关的政策的组织提供了启示,并建议SM用户和管理者应该找到在不超过最佳水平的情况下达到最大化生产力的策略。独创性/价值本文丰富了工作需求-资源模型,扩展了关于新大在工作中的优势和劣势的文献,这些优势和劣势通过两种工作条件(工作资源和需求)间接影响绩效。研究发现,员工从适度的SMU中受益,一旦超过最佳水平,工作需求超过工作资源,就会出现反生产力。此外,网络闲逛和工作复杂性对工作中SMU的最佳水平有调节作用,这两个因素尚未得到研究。
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引用次数: 0
The effects of Experience-Technology Fit (ETF) on consumption behavior: Extended Reality (XR) visitor experience 体验-技术契合度(ETF)对消费行为的影响:扩展现实(XR)访客体验
Pub Date : 2023-07-10 DOI: 10.1108/itp-01-2023-0100
T. Jung, S. Bae, Natasha Moorhouse, Ohbyung Kwon
PurposeTraditionally, Task–Technology Fit (TTF) theory has been applied to examine the usefulness of technology in the work environment. Can the same approach (based on experience rather than tasks) be applied to non-work, cultural heritage environments? This is the question the authors ask in this study. This study proposes a new variation of TTF based on the experience economy model, namely Experience–Technology Fit (ETF), for the non-work environment, in particular, in the context of cultural heritage, where visitor experience is enhanced by extended reality technology, which combines immersive technologies and artificial intelligence.Design/methodology/approachEmploying a quantitative survey method, the empirical analysis seeks to determine the influence of Mixed Reality (MR) characteristics (interactivity, vividness), Voice User Interface (VUI) characteristics (speech recognition, speech synthesis) and experience economy factors (education, entertainment, esthetic, escape) on satisfaction, revisit intention and actual purchase to propose a new ETF model.FindingsVUI, MR, and experience factors were significantly associated with ETF; when combined with MR-based experience, ETF was significantly associated with satisfaction. This study’s findings further demonstrate the relationship between users' satisfaction when engaging with MR-based experience and revisit intention, while purchase intention was significantly associated with the actual purchase.Originality/valueThe novel contribution of this study is the proposal of the EFT model, a new variation of TTF based on the experience economy model. Overall, this study expands the applications of TTF to an experience-oriented business, thereby broadening the authors’ understanding of technological success with a specific focus on the technology fit of Extended Reality (XR) in the context of cultural heritage.
传统上,任务-技术契合度(TTF)理论被用于检验技术在工作环境中的有用性。同样的方法(基于经验而不是基于任务)能否应用于非工作、文化遗产环境?这是作者在这项研究中提出的问题。本研究提出了一种基于体验经济模型的TTF新变体,即体验-技术契合(ETF),用于非工作环境,特别是在文化遗产背景下,通过结合沉浸式技术和人工智能的扩展现实技术增强游客体验。设计/方法/方法采用定量调查方法,实证分析旨在确定混合现实(MR)特征(交互性、生动性)、语音用户界面(VUI)特征(语音识别、语音合成)和体验经济因素(教育、娱乐、审美、逃避)对满意度、重访意愿和实际购买的影响,提出新的ETF模型。发现svui、MR和经验因素与ETF显著相关;当与基于核磁共振的经验相结合时,ETF与满意度显著相关。本研究的结果进一步证明了用户参与磁共振体验时的满意度与重访意愿之间的关系,而购买意愿与实际购买显著相关。本研究的新颖贡献在于提出了EFT模型,这是一种基于体验经济模型的TTF的新变体。总体而言,本研究将TTF的应用扩展到以体验为导向的业务,从而拓宽了作者对技术成功的理解,并特别关注了文化遗产背景下扩展现实(XR)的技术适配性。
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引用次数: 0
Understanding proactive knowledge sharing and knowledge withholding in physician-driven online health communities – a professional role identity perspective 了解医生驱动的在线健康社区中的主动知识共享和知识隐瞒——一个专业角色认同的视角
Pub Date : 2023-07-07 DOI: 10.1108/itp-06-2022-0443
Jiaoyang Li, Xixi Li, Cheng Zhang
PurposeWhile spontaneous and voluntary knowledge contribution in online communities promotes value co-creation, dysfunctional knowledge behaviors hamper the effectiveness and development of such communities. The study conceptualizes physicians' proactive knowledge sharing and knowledge withholding behaviors in physician-driven online health communities (OHCs) and integrates the theories of role identity as well as communal and exchange relationships to understand the root causes and motivations behind these two types of knowledge behaviors.Design/methodology/approachThe authors collected survey data from 166 users from one of the largest physician-driven OHCs in China and applied the covariance-based structural equation modeling approach to test the hypotheses.FindingsThe findings suggest that (1) physicians' professional role identity had a positive indirect effect on proactive knowledge sharing behaviors through communal motivation, and work pressure weakened this indirect effect; and (2) professional role identity had a negative indirect impact on knowledge withholding behaviors through exchange motivation.Originality/valueThis study extends proactive knowledge sharing and knowledge withholding behaviors from the organizational management domain to the online environment, exploring the underlying causes and motivations behind both behaviors in the unique context of physician-driven OHCs. The findings offer practical suggestions for the effective management of OHC platforms, as well as policy implications that respond to the workforce shortage of healthcare providers, a crisis that is unfolding globally.
网络社区自发、自愿的知识贡献促进了价值的共同创造,而知识行为的失调则阻碍了网络社区的有效性和发展。本研究将医生驱动的在线健康社区(ohc)中医生的主动知识分享和知识隐瞒行为概念化,并结合角色认同理论、社区关系和交换关系理论,了解这两种知识行为背后的根本原因和动机。设计/方法/方法作者收集了来自中国最大的医生驱动的OHCs之一的166名用户的调查数据,并应用基于协方差的结构方程建模方法来检验假设。结果表明:(1)医师职业角色认同通过公共动机对主动性知识分享行为具有正向的间接影响,工作压力削弱了这种间接影响;(2)职业角色认同通过交换动机对知识隐瞒行为产生负向的间接影响。原创性/价值本研究将主动知识分享和知识保留行为从组织管理领域扩展到网络环境,在医生驱动型职业健康中心的独特背景下探索这两种行为背后的潜在原因和动机。研究结果为有效管理OHC平台提供了切实可行的建议,并为应对医疗保健提供者劳动力短缺这一正在全球蔓延的危机提供了政策启示。
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引用次数: 1
期刊
Information Technology & People
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