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Continuous knowledge contribution in social Q&A communities: the moderation effects of self-presentation and motivational affordances 社会问答社区的持续知识贡献:自我呈现和动机启示的调节作用
Pub Date : 2023-07-04 DOI: 10.1108/itp-02-2022-0128
Lijuan Luo, Yuwei Wang, Siqi Duan, Shanshan Shang, Baojun Ma, Xiaoli Zhou
Purpose Based on the perspectives of social capital, image motivation and motivation affordances, this paper explores the direct and moderation effects of different kinds of motivations (i.e. relationship-based motivation, community-based motivation and individual-based motivation) on users' continuous knowledge contributions in social question and answer (Q&A) communities.Design/methodology/approachThe authors collect the panel data of 10,193 users from a popular social Q&A community in China. Then, a negative binomial regression model is adopted to analyze the collected data.Findings The paper demonstrates that social learning, peer recognition and knowledge seeking positively affect users' continuous contribution behaviors. However, the results also show that social exposure has the opposite effect. In addition, self-presentation is found to moderate the influence of social factors on users' continuous use behaviors, while the moderation effect of motivation affordances has no significance.Originality/value First, this study develops a comprehensive motivation framework that helps gain deeper insights into the underlying mechanism of knowledge contribution in social Q&A communities. Second, this study conducts panel data analysis to capture the impacts of motivations over time, rather than intentions at a fixed time point. Third, the findings can help operators of social Q&A communities to optimize community norms and incentive mechanisms.
本文基于社会资本、形象动机和动机启示的视角,探讨基于关系的动机、基于社区的动机和基于个人的动机对社交问答社区中用户持续知识贡献的直接和调节作用。设计/方法/方法作者从中国一个流行的社交问答社区收集了10193名用户的面板数据。然后,采用负二项回归模型对收集到的数据进行分析。研究结果表明,社会学习、同伴认同和知识寻求正向影响用户的持续贡献行为。然而,研究结果也表明,社会接触会产生相反的效果。此外,自我呈现可以调节社会因素对用户持续使用行为的影响,而动机支持的调节作用不显著。首先,本研究开发了一个全面的动机框架,有助于更深入地了解社交问答社区知识贡献的潜在机制。其次,本研究进行了面板数据分析,以捕捉动机随时间的影响,而不是在固定的时间点上的意图。第三,研究结果可以帮助社交问答社区的经营者优化社区规范和激励机制。
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引用次数: 0
The roles of conflict management and psychological empowerment in virtual teams 冲突管理和心理赋权在虚拟团队中的作用
Pub Date : 2023-07-03 DOI: 10.1108/itp-04-2022-0265
Shubhi Gupta, G. Pathak, Baidyanath Biswas
PurposeThis paper aims to determine the impact of perceived virtuality on team dynamics and outcomes by adopting the Input-Mediators-Outcome (IMO) framework. Further, it also investigates the mediating role of team processes and emergent states.Design/methodology/approachThe authors collected survey data from 315 individuals working in virtual teams (VTs) in the information technology sector in India using both offline and online questionnaires. They performed the analysis using Partial Least Squares Structural Equation Modelling (PLS-SEM).FindingsThe authors investigated two sets of hypotheses – both direct and indirect (or mediation interactions). Results show that psychological empowerment and conflict management are significant in managing VTs. Also, perceived virtuality impacts team outcomes, i.e. perceived team performance, team satisfaction and subjective well-being.Research limitations/implicationsThe interplay between the behavioural team process (conflict management) and the emergent state (psychological empowerment) was examined. The study also helps broaden our understanding of the various psychological variables associated with teamwork in the context of VTs.Practical implicationsFindings from this study will aid in assessing the consequences of virtual teamwork at both individual and organisational levels, such as guiding the design and sustainability of VT arrangements, achieving higher productivity in VTs, and designing effective and interactive solutions in the virtual space.Social implicationsThe study examined the interplay between behavioural team processes (such as conflict management) and emergent states (such as psychological empowerment). The study also theorises and empirically tests the relationships between perceived virtuality and team outcomes (i.e. both affective and effectiveness). It may serve as a guide to understanding team dynamics in VTs better.Originality/valueThis exploratory study attempts to enhance the current understanding of the research and practice of VTs within a developing economy.
本文旨在通过采用投入-中介-结果(IMO)框架来确定感知虚拟性对团队动态和结果的影响。此外,本文还探讨了团队过程与突发状态的中介作用。设计/方法/方法作者收集了印度信息技术部门在虚拟团队(vt)中工作的315个人的调查数据,使用了离线和在线问卷。他们使用偏最小二乘结构方程模型(PLS-SEM)进行了分析。研究结果作者调查了两组假设——直接和间接(或中介相互作用)。结果表明,心理授权和冲突管理在管理志愿服务人员中具有重要作用。感知虚拟影响团队成果,即感知团队绩效、团队满意度和主观幸福感。研究的局限性/启示行为团队过程(冲突管理)和突发状态(心理授权)之间的相互作用进行了检验。该研究还有助于拓宽我们对与团队合作相关的各种心理变量的理解。本研究的结果将有助于评估虚拟团队在个人和组织层面的影响,例如指导虚拟团队安排的设计和可持续性,在虚拟团队中实现更高的生产力,以及在虚拟空间中设计有效和互动的解决方案。社会含义该研究考察了团队行为过程(如冲突管理)和突发状态(如心理授权)之间的相互作用。该研究还对感知虚拟性与团队结果(即情感和有效性)之间的关系进行了理论和实证检验。它可以作为更好地理解VTs中的团队动态的指南。原创性/价值本探索性研究试图加强目前对发展中经济体中创新技术的研究和实践的理解。
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引用次数: 0
Exploring active and passive interactions in social networking services: a psychological needs perspective 探索社交网络服务中的主动和被动互动:心理需求的视角
Pub Date : 2023-07-03 DOI: 10.1108/itp-07-2022-0563
Yongqing Yang, Jianyue Xu, L. Land, Shuiqing Yang, T. Chesney
PurposePeople's socializing behavior in social networking services (SNS) presents dramatically different features, forming differentiated online social interaction patterns (DOSIP) in SNS. This study aims to explore the relationships between users' multidimensional psychological needs and multiple social interaction patterns in SNS.Design/methodology/approachBased on Maslow's hierarchy of needs and use and gratifications (U&G) theory, the authors develop the research model to examine the effects of psychological needs on DOSIP. A survey is used to collect the data of SNS users' social interaction. The authors adopt structural equation modeling–neural network (SEM-NN) integrated method to examine the research model.FindingsNeed to belong, need for self-esteem, need for social contact, need for emotional expression, need for cognition, and need for external-esteem have significant influences on both active and passive social interactions respectively.Originality/valueBased on the categorization of DOSIP into six types in terms of the level of activity and disclosure of social interaction, the authors construct an integrated research model of multidimensional psychological needs to multiple social interaction patterns, and validate the antecedents of DOSIP from the perspective of psychological needs.
目的人们在社交网络服务(SNS)中的社交行为呈现出截然不同的特征,形成了差异化的社交网络互动模式(DOSIP)。本研究旨在探讨社交网络中用户多维心理需求与多种社会互动模式之间的关系。设计/方法/途径基于马斯洛的需求层次和使用与满足(U&G)理论,作者建立了研究模型来检验心理需求对DOSIP的影响。通过调查收集SNS用户的社交互动数据。采用结构方程建模与神经网络(SEM-NN)相结合的方法对研究模型进行检验。发现归属需求、自尊需求、社交需求、情感表达需求、认知需求和外在尊重需求分别对主动和被动社会互动产生显著影响。原创性/价值在将DOSIP按社会互动的活跃程度和披露程度划分为6种类型的基础上,构建了多维心理需求对多种社会互动模式的整合研究模型,并从心理需求的角度验证了DOSIP的前因式。
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引用次数: 0
Symbolic power, discourse, and underrepresentation of women in IT 象征权力、话语和女性在IT行业的代表性不足
Pub Date : 2023-06-28 DOI: 10.1108/itp-01-2021-0060
Tanya Jurado, A. Tretiakov, Jo Bensemann
PurposeThe authors aim to contribute to the understanding of the enduring underrepresentation of women in the IT industry by analysing media discourse triggered by a campaign intended to encourage women to join the IT industry.Design/methodology/approachInternet media coverage of the Little Miss Geek campaign in the UK was analysed as qualitative data to reveal systematic and coherent patterns contributing to the social construction of the role of women with respect to the IT industry and IT employment.FindingsWhile ostensibly supporting women's empowerment, the discourse framed women's participation in the IT industry as difficult to achieve, focused on women's presumed “feminine” essential features (thus, effectively implying that they are less suitable for IT employment than men), and tasked women with overcoming the barrier via individual efforts (thus, implicitly blaming them for the imbalance). In these ways, the discourse worked against the broader aims of the campaign.Social implicationsCampaigns and organisations that promote women's participation should work to establish new frames, rather than allowing the discourse to be shaped by the established frames.Originality/valueThe authors interpret the framing in the discourse using Bourdieu's perspective on symbolic power: the symbolic power behind the existing patriarchal order expressed itself via framing, thus contributing to the maintenance of that order. By demonstrating the relevance of Bourdieu's symbolic power, the authors offer a novel understanding of how underrepresentation of women in the IT sector is produced and maintained.
目的:作者旨在通过分析旨在鼓励女性加入IT行业的运动所引发的媒体话语,来帮助理解女性在IT行业的长期代表性不足。设计/方法/途径对英国极客小姐活动的网络媒体报道作为定性数据进行分析,以揭示系统和连贯的模式,有助于在IT行业和IT就业方面对女性角色的社会建构。虽然表面上支持女性赋权,但话语将女性参与IT行业视为难以实现的目标,关注女性被认为是“女性化”的基本特征(因此,有效地暗示她们比男性更不适合IT就业),并要求女性通过个人努力克服障碍(因此,含蓄地将不平衡归咎于她们)。在这些方面,这些言论与竞选活动的更广泛目标背道而驰。促进妇女参与的运动和组织应该努力建立新的框架,而不是让话语被既定的框架所塑造。原创性/价值作者运用布迪厄关于符号权力的观点来解释话语中的框架:现存父权秩序背后的符号权力通过框架表达自己,从而有助于维持该秩序。通过展示布迪厄的象征力量的相关性,作者对女性在IT行业的代表性不足是如何产生和维持的提供了一种新颖的理解。
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引用次数: 0
Cross-country determinants of citizens' e-government reuse intention: empirical evidence from Kuwait and Poland 公民电子政务重用意愿的跨国决定因素:来自科威特和波兰的经验证据
Pub Date : 2023-06-27 DOI: 10.1108/itp-08-2022-0651
Kristijan Mirkovski, K. Rouibah, P. Lowry, J. Paliszkiewicz, M. Ganc
PurposeDespite the major information technology investments made by public institutions, the reuse of e-government services remains an issue as citizens hesitate to use e-government websites regularly. The purpose of this study is to investigate the cross-country determinants of e-government reuse intention by proposing a theoretical model that integrates constructs from (1) the Delone and McLean IS success model (i.e. system quality, service quality, information quality, perceived value and user satisfaction); (2) the trust and risk models (i.e. citizen trust, overall risk, time risk, privacy risk and psychological risks); and (3) Hofstede's cultural model (i.e. uncertainty avoidance, masculinity, individualism and cross-cultural trust and risk).Design/methodology/approachBased on data from interviews with 81 Kuwaiti citizens and surveys of 1,829 Kuwaiti and Polish citizens, this study conducted comprehensive, cross-cultural and comparative analyses of e-government reuse intention in a cross-country setting.FindingsThe results show that trust is positively associated with citizens' intention to reuse e-government services, whereas risk is negatively associated with citizens' perceived value. This study also found that masculinity–femininity and uncertainty avoidance are positively associated with the intention to reuse e-government services and that individualism–collectivism has no significant relationship with reuse intention. This study's findings have important implications for researchers and practitioners seeking to understand and improve e-government success in cross-country settings.Originality/valueThis study developed a parsimonious model of quality, trust, risk, culture and technology reuse that captures country-specific cultural contexts and enables us to conduct a comprehensive, cross-cultural and comparative analysis of e-government reuse intention in the cross-country setting of Kuwait and Poland.
尽管公共机构对信息技术进行了大量投资,但由于公民对定期使用电子政务网站犹豫不决,电子政务服务的重用仍然是一个问题。本研究的目的是通过提出一个理论模型来探讨电子政务重用意愿的跨国决定因素,该模型整合了以下几个要素:(1)Delone和McLean is成功模型(即系统质量、服务质量、信息质量、感知价值和用户满意度);(2)信任与风险模型(即公民信任、整体风险、时间风险、隐私风险和心理风险);Hofstede的文化模型(即不确定性规避、男子气概、个人主义与跨文化信任和风险)。基于对81名科威特公民的访谈和对1829名科威特和波兰公民的调查数据,本研究对跨国背景下的电子政务重用意向进行了全面、跨文化和比较分析。结果表明,信任与公民重复使用电子政务服务的意愿正相关,而风险与公民感知价值负相关。本研究还发现,男性气质-女性气质和不确定性规避与电子政务服务重用意愿呈正相关,个人主义-集体主义与重用意愿无显著相关。本研究的发现对于寻求理解和提高电子政务在跨国环境中的成功的研究人员和实践者具有重要的意义。原创性/价值本研究建立了一个关于质量、信任、风险、文化和技术重用的简约模型,该模型捕捉了特定国家的文化背景,使我们能够在科威特和波兰的跨国背景下对电子政务重用意图进行全面、跨文化和比较分析。
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引用次数: 1
The effect of social support on teleworker environment and work engagement: a multimethod analysis 社会支持对远程办公环境和工作投入的影响:一项多方法分析
Pub Date : 2023-06-20 DOI: 10.1108/itp-03-2022-0194
S. Kakkar, Samvet Kuril, Surajit Saha, Parul Gupta, Swati Singh
PurposeEmploying the “Job demands-resources (JD-R)” framework, this study examines the impact of co-occurring social supports (supervisor, coworker, and family support) on the telework environment and employee engagement.Design/methodology/approachThe study uses a multimethod approach. Data from 294 employees belonging to Indian technology organizations were collected and analyzed using the partial least squares (PLS)-based structure equation modeling software SmartPLS4. Following this, necessary condition analysis (NCA) was carried out using the NCA package for R.FindingsTelework environment was found to mediate the relationship between social support and work engagement. Supervisor support and instrumental family support were identified as predictors as well as necessary conditions for telework environment. Coworker support was identified both as a predictor and necessary condition for telework environment. Although emotional family support was found to be a predictor of telework environment, it was not identified as a necessary condition.Practical implicationsThe findings indicate that coworker support and family instrumental support are as important for telework success as supervisor support. Moreover, our findings suggest that varying levels of telework environments (low, moderate, and high) may necessitate distinct social support configurations. Consequently, organizations should match their social support configuration to match their overall teleworking strategy.Originality/valueA basic premise of the JD-R framework is that resources exist in caravans (bundles). However, previous research (in telework) has concentrated on only one or two kinds of social support, that too in varying situational contexts, limiting generalizability of the findings. This has also produced inconsistent conclusions concerning the role of support providers such as coworkers and family. Recent developments in JD-R also suggest that the role of resources may vary in terms of their importance (necessity) for work engagement. By augmenting standard regression-based techniques with NCA, the authors explore these issues to provide a more thorough understanding of the influence of social supports on work engagement in telework situations.
目的本研究采用“工作需求-资源(JD-R)”框架,考察共同发生的社会支持(主管、同事和家庭支持)对远程工作环境和员工敬业度的影响。设计/方法/方法这项研究采用了多种方法。使用基于偏最小二乘(PLS)的结构方程建模软件SmartPLS4收集并分析了属于印度技术组织的294名员工的数据。在此基础上,采用必要条件分析软件包进行必要条件分析(NCA),发现工作环境在社会支持与工作投入之间起中介作用。主管支持和工具性家庭支持被确定为远程工作环境的预测因子和必要条件。同事支持被确定为远程工作环境的预测因子和必要条件。虽然情感家庭支持被发现是远程工作环境的一个预测因子,但它并不是一个必要条件。研究结果表明,同事支持和家庭工具性支持与主管支持对远程工作的成功同样重要。此外,我们的研究结果表明,不同水平的远程工作环境(低、中、高)可能需要不同的社会支持配置。因此,组织应该匹配他们的社会支持配置,以匹配他们的整体远程工作战略。原创性/价值JD-R框架的一个基本前提是资源以大篷车(捆绑)的形式存在。然而,先前的研究(在远程办公)只集中在一种或两种社会支持,这也是在不同的情景背景下,限制了研究结果的普遍性。这也产生了关于支持提供者(如同事和家庭)的作用的不一致的结论。JD-R的最新发展也表明,资源的作用可能因其对工作投入的重要性(必要性)而有所不同。通过增加基于NCA的标准回归技术,作者探讨了这些问题,以更全面地了解远程工作环境中社会支持对工作投入的影响。
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引用次数: 0
To be, or not to be, happy? That's the question: a study on three levels of the digital divide and individual happiness in China 幸福,还是不幸福?这就是问题所在:一项关于中国数字鸿沟和个人幸福感三个层面的研究
Pub Date : 2023-06-15 DOI: 10.1108/itp-04-2022-0278
Zhiqin Lu, Peng Li, Qinghai Li, Heng Zhang
PurposeThis paper according to the logic of the “digital access divide--digital capability divide--digital outcome divide” aims to systematically discuss the impact of the digital divide on individual happiness in China, accounting for the variations that exist across different groups, as well as the corresponding mechanisms.Design/methodology/approachThis paper presents cross-sectional analyses of the relationship between the digital divide and individual happiness in China. The analyses are based on data from the Chinese General Social Survey 2017, which academic institutions run on the Chinese Mainland. This database contains information on respondents' Internet access, skills and consequences of use, which can measure the digital divide of Chinese individuals at three levels.FindingsFirst, individual happiness declined when they experienced the digital access divide in China. For the digital capability divide, the lower the usage skills, the more individual happiness declined. When analyzing the digital outcome divide, the greater the negative consequences, the more individual happiness declined. Second, the impacts of digital access, capability and outcome divide vary according to age, gender, education degrees, hukou, region and sub-dimensions. Third, the digital access and capability divide reduce individuals' happiness by lowering their self-rated social and economic status, whereas the digital outcome divide reduce individual happiness by lowering their fairness perception and social trust.Originality/valueThe authors believe that this is the first study to examine the impact and its variations among different groups of the three-level digital divide on individual happiness, as well as its mechanisms.
目的根据“数字接入鸿沟——数字能力鸿沟——数字结果鸿沟”的逻辑,系统探讨中国数字鸿沟对个人幸福感的影响,考虑不同群体之间存在的差异,以及相应的机制。设计/方法/方法本文对中国数字鸿沟与个人幸福感之间的关系进行了横断面分析。这些分析基于中国大陆学术机构开展的《2017年中国综合社会调查》的数据。该数据库包含被调查者的互联网接入、技能和使用后果等信息,可以从三个层面衡量中国个人的数字鸿沟。研究发现:首先,在中国,当人们经历数字接入鸿沟时,他们的个人幸福感下降了。就数字能力鸿沟而言,使用技能越低,个人幸福感下降得越多。在分析数字结果鸿沟时,负面影响越大,个人幸福感下降得越多。其次,数字接入、能力和成果鸿沟的影响在年龄、性别、教育程度、户口、地区和子维度上存在差异。第三,数字访问和能力鸿沟通过降低个体自评的社会和经济地位而降低了个体的幸福感,而数字结果鸿沟通过降低个体的公平感知和社会信任而降低了个体的幸福感。作者认为,这是第一次研究三级数字鸿沟对个人幸福感的影响及其在不同群体之间的变化,以及其机制。
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引用次数: 0
Unpacking the privacy–personalisation paradox in GDPR-2018 regulated environments: consumer vulnerability and the curse of personalisation 解读GDPR-2018监管环境中的隐私与个性化悖论:消费者脆弱性和个性化诅咒
Pub Date : 2023-06-14 DOI: 10.1108/itp-04-2022-0275
Fatema Kawaf, Annaleis Montgomery, Marius Thuemmler
PurposeThe paper addresses the privacy–personalisation paradox in the post-GDPR-2018 era. As the regulation came in a bid to regulate the collection and use of personal data, its implications remain underexplored. The research question is: How do consumers perceive the matter of personal data collection for the use of highly targeted and personalised ads post-GDPR-2018? The invasion of privacy vs the benefits of highly personalised digital marketing.Design/methodology/approachTo address the research question, this qualitative study conducts semi-structured interviews with 14 individuals, consisting of average users and digital experts.FindingsThis paper reports on increasing consumer vulnerability post-GDPR-2018 due to increased awareness of personal data collection yet incessant lack of control, particularly regarding the repercussions of the digital footprint. The privacy paradox remains an issue except among experts, and personalisation remains necessary, yet critical challenges arise (e.g. filter bubbles and intrusion).Practical implicationsPolicy implications include education, regulating consent platforms and encouraging consensual sharing of personal data.Originality/valueWhile the privacy–personalisation paradox has been widely studied, the impact of GDPR-2018 has rarely been addressed in the literature. GDPR-2018 has seemingly had little impact on instilling a sense of security for consumers; if anything, this paper highlights greater concerns for privacy as users sign away their rights on consent forms to access websites, thus contributing novel insights to this area of research.
本文旨在探讨后gdp -2018时代的隐私与个性化悖论。由于该规定旨在规范个人数据的收集和使用,其影响仍未得到充分探讨。研究的问题是:消费者如何看待2018年gdp之后为使用高度定向和个性化广告而收集个人数据的问题?侵犯隐私vs高度个性化数字营销的好处。设计/方法/方法为了解决研究问题,本定性研究对14个人进行了半结构化访谈,包括普通用户和数字专家。本文报告称,由于对个人数据收集的意识增强,但持续缺乏控制,特别是在数字足迹的影响方面,2018年gdp之后消费者的脆弱性日益增加。除了专家之外,隐私悖论仍然是一个问题,个性化仍然是必要的,但也出现了关键的挑战(例如过滤气泡和入侵)。实际影响政策影响包括教育、规范同意平台和鼓励双方同意共享个人数据。虽然隐私-个性化悖论已经被广泛研究,但文献中很少涉及gdp -2018的影响。《2018年gdp报告》似乎没有给消费者灌输安全感;如果有什么不同的话,这篇论文强调了用户在同意表格上放弃访问网站的权利时对隐私的更大关注,从而为这一研究领域提供了新的见解。
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引用次数: 0
Follow and spread the word: the effects of avatars and message framing in promoting fact checking posts on social media 关注并传播信息:虚拟形象和信息框架在促进社交媒体上的事实核查帖子中的作用
Pub Date : 2023-06-13 DOI: 10.1108/itp-10-2022-0793
Jian-Ren Hou, Sarawut Kankham
PurposeFact-checking is a process of seeking and displaying facts to confirm or counter uncertain information, which reduces the spread of fake news. However, little is known about how to promote fact-checking posts to online users on social media. Through uncertainty reduction theory and message framing, this first study examines the effect of fact-checking posts on social media with an avatar on online users' trust, attitudes, and behavioral intentions. The authors further investigate the congruency effects between promotional message framing (gain/loss/neutral) and facial expressions of the avatar (happy/angry/neutral) on online users' trust, attitudes, and behavioral intentions in the second study.Design/methodology/approachThe authors conducted two studies and statistically analyzed 120 samples (study 1) and 519 samples (study 2) from Facebook users.FindingsResults showed that including the neutral facial expression avatar in fact-checking posts leads to online users' greater trust and more positive attitudes. Furthermore, the congruency effects between loss message framing and the angry facial expression of the avatar can effectively promote online users' trust and attitudes as well as stronger intentions to follow and share.Originality/valueThis study offers theoretical implications for fact-checking studies, and practical implications for online fact-checkers to apply these findings to design effective fact-checking posts and spread the veracity of information on social media.
事实核查是寻找和展示事实,以证实或反驳不确定信息的过程,减少假新闻的传播。然而,对于如何在社交媒体上向在线用户推广事实核查帖子,人们知之甚少。通过不确定性减少理论和信息框架,本研究考察了社交媒体上带有头像的事实核查帖子对在线用户信任、态度和行为意图的影响。在第二项研究中,作者进一步研究了促销信息框架(获得/失去/中立)和虚拟形象面部表情(高兴/愤怒/中立)对网络用户信任、态度和行为意图的一致性影响。设计/方法/方法作者进行了两项研究,统计分析了来自Facebook用户的120个样本(研究1)和519个样本(研究2)。研究结果表明,在事实核查帖子中加入中性面部表情的头像会让网民更信任,态度也更积极。此外,损失信息框架与虚拟化身的愤怒面部表情之间的一致性效应可以有效地促进在线用户的信任和态度,以及更强的关注和分享意愿。原创性/价值本研究为事实核查研究提供了理论启示,并为在线事实核查者应用这些发现来设计有效的事实核查帖子并在社交媒体上传播信息的真实性提供了实践启示。
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引用次数: 1
Looking for accommodations? What motivates consumer information search behavior on Instagram, Facebook groups and personal profiles on social networking sites 找住宿吗?是什么激发了消费者在Instagram、Facebook群组和社交网站个人资料上的信息搜索行为
Pub Date : 2023-06-12 DOI: 10.1108/itp-05-2022-0389
Ofrit Kol, S. Lissitsa
PurposeThis paper aims to examine the association between the perceived values of information (economic, hedonic, functional, psychological) and the actual use of social networking channels (Instagram/Facebook groups/SNS personal profiles or messaging) for seeking information on accommodations.Design/methodology/approach879 respondents aged 18–55, who travel abroad as individual tourists at least once a year and are responsible for their own accommodation choice, were surveyed.FindingsThe study shows that all the values of information are more likely to be provided through posting a question on one's profile/messaging options (i.e. friends and relatives), than through Facebook groups and Instagram. The multivariate findings show that different values are associated with different SNS channel choices for seeking information.Originality/valueThe study provides an innovative approach to the motivations behind the use of different SNS platforms for travel information search by consumers. It offers practical implications, suggesting how to provide the relevant content on each channel.
本文旨在研究信息感知价值(经济、享乐、功能、心理)与实际使用社交网络渠道(Instagram/Facebook群组/SNS个人资料或消息)寻求住宿信息之间的关系。设计/方法/方法调查了879名年龄在18-55岁之间的受访者,他们每年至少以个人游客的身份出国旅游一次,并对自己的住宿选择负责。研究结果表明,所有信息的价值更有可能通过在个人资料/消息选项(即朋友和亲戚)上发布问题来提供,而不是通过Facebook群和Instagram。多变量研究结果表明,不同的价值观与不同的社交网络渠道寻求信息的选择有关。独创性/价值该研究为消费者使用不同SNS平台搜索旅游信息背后的动机提供了一种创新的方法。它提供了实际意义,建议如何在每个频道提供相关的内容。
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引用次数: 1
期刊
Information Technology & People
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