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Stickiness formation among mobile apps of different social levels: multigroup analysis using the cognitive–affective–conative framework 不同社会层次手机应用粘性的形成:基于认知-情感-意向框架的多群体分析
Pub Date : 2023-04-11 DOI: 10.1108/itp-05-2022-0358
Xingchen Zhou, P. Rau, Zhuoni Jie
PurposeThis study aims to reveal how mobile app stickiness is formed and how the stickiness formation process differs for apps of different social levels.Design/methodology/approachThis study proposed and validated a stickiness formation model following the cognitive–affective–conative framework. Data were collected from surveys of 1,240 mobile app users and analyzed using structural equation modeling. Multigroup analysis was applied to contrast the stickiness formation process among apps of different social levels.FindingsThis study revealed a causal link between cognitive, affective and conative factors. It found partial mediation effects of trust in the association between perceptions and satisfaction, and the full mediation role of satisfaction and personal investment (PI) in the effects of subjective norm (SN) on stickiness. The multigroup analysis results suggested that social media affordances benefit stickiness through increased PI and strengthened effects of SN on PI. However, it damages stickiness through increased perceived privacy risk (PPR), decreased trust and strengthened effects of PPR on trust.Originality/valueThis study contributes to both stickiness scholars and practitioners, as it builds a model to understand the stickiness formation process and reveals the effects of the “go social” strategy. The novelty of this study is that it examined social influences, considered privacy issues and revealed two mediation mechanisms. The findings can guide the improvement of mobile app stickiness and the application of the “go social” strategy.
本研究旨在揭示手机应用粘性是如何形成的,以及不同社会层次应用粘性形成过程的差异。设计/方法/方法本研究提出并验证了一个遵循认知-情感-意向框架的粘性形成模型。数据收集自对1240名移动应用用户的调查,并使用结构方程模型进行分析。采用多群体分析方法对比不同社会层次应用间的粘性形成过程。研究结果这项研究揭示了认知、情感和意向因素之间的因果关系。研究发现,信任在知觉与满意度的关联中起部分中介作用,而满意度和个人投入在主观规范对粘性的影响中起完全中介作用。多组分析结果表明,社交媒体支持通过增加PI和强化SN对PI的作用来促进粘性。然而,它通过增加感知隐私风险(PPR)、降低信任和增强PPR对信任的影响来破坏粘性。原创性/价值本研究构建了一个理解粘性形成过程的模型,揭示了“走社会化”战略的影响,对粘性学者和实践者都有贡献。本研究的新颖之处在于,它考察了社会影响,考虑了隐私问题,并揭示了两种调解机制。研究结果可以指导手机应用粘性的提高和“走向社交”战略的实施。
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引用次数: 0
The role of capabilities in digital service development and delivery: the case of start-up organisations 能力在数字服务开发和交付中的作用:以初创企业为例
Pub Date : 2023-04-11 DOI: 10.1108/itp-05-2021-0404
Gongtao Zhang, M. Ravishankar
PurposeDigital technologies create myriad innovation opportunities and have inspired the establishment of many new start-ups in recent years. Despite the growing knowledge on digital entrepreneurship, few studies explore how start-ups exploit these opportunities to achieve entrepreneurial success. The purpose of this paper is to explore start-ups’ capabilities for successful delivery of digital artefacts in a cloud computing infrastructure.Design/methodology/approachEmpirical data were collected during a qualitative case study of an established start-up in the Chinese market by interviewing 41 interviewees. Informed by the notion of dynamic capabilities and using the Gioia methodology, the case firm's life cycle was analysed in detail.FindingsThe study identifies start-ups’ ordinary and dynamic capabilities for successful development and delivery of digital services. The findings provide insights into a portfolio of start-ups’ capabilities, namely adaptation, networking, reengineering and refinement.Originality/valueThe study suggests that start-ups’ capabilities and underlying entrepreneurial actions determine the degree to which adoption of digital technologies create and transfer value to customers. The study offers specific insights into how start-ups successfully develop and deliver digital artefacts in a cloud infrastructure based on entrepreneurs' prior expertise, vision and accumulated experience.
近年来,数字技术创造了无数的创新机会,并激发了许多新兴企业的成立。尽管关于数字创业的知识越来越多,但很少有研究探讨初创企业如何利用这些机会获得创业成功。本文的目的是探讨初创企业在云计算基础设施中成功交付数字产品的能力。设计/方法/方法在对中国市场上一家成熟的初创企业进行定性案例研究期间,通过采访41位受访者收集了实证数据。根据动态能力的概念并使用焦亚方法,对案例公司的生命周期进行了详细分析。该研究确定了初创企业成功开发和提供数字服务的普通和动态能力。调查结果为了解初创企业的一系列能力提供了洞见,即适应能力、网络能力、重组能力和精细化能力。独创性/价值研究表明,初创企业的能力和潜在的创业行为决定了采用数字技术创造价值和向客户转移价值的程度。该研究对初创企业如何基于企业家的专业知识、愿景和积累的经验,成功地在云基础设施中开发和交付数字产品提供了具体的见解。
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引用次数: 0
Achieving software development agility: different roles of team, methodological and process factors 实现软件开发敏捷性:团队、方法和过程因素的不同角色
Pub Date : 2023-04-11 DOI: 10.1108/itp-10-2021-0832
Shekhar Rathor, Weidong Xia, D. Batra
PurposeAgile principles have been widely used in software development team practice since the creation of the Agile Manifesto. Studies have examined variables related to agile principles without systematically considering the relationships among key team, agile methodology, and process variables underlying the agile principles and how these variables jointly influence the achievement of software development agility. In this study, the authors tested a team/methodology–process–agility model that links team variables (team autonomy and team competence) and methodological variable (iterative development) to process variables (communication and collaborative decision-making), which are in turn linked to software development agility (ability to sense, respond and learn).Design/methodology/approachSurvey data from one hundred and sixty software development professionals were analyzed using structural equation modeling methods.FindingsThe results support the team/methodology–process–agility model. Process variables (communication and collaborative decision-making) mediated the effects of team (autonomy and competence) and methodological (iterative development) variables on software development agility. In addition, team, methodology and process variables had different effects on the three dimensions of software development agility.Originality/valueThe results contribute to the literature on organizational IT management by establishing a team/methodology–process–agility model that can serve as a basis for developing a core theoretical foundation underlying agile principles and practices. The results also have practical implications for organizations in understanding and managing holistically the different roles that agile methodological, team and process factors play in achieving software development agility.
自从敏捷宣言诞生以来,敏捷原则已经广泛应用于软件开发团队的实践中。研究检查了与敏捷原则相关的变量,但没有系统地考虑关键团队、敏捷方法和敏捷原则背后的过程变量之间的关系,以及这些变量如何共同影响软件开发敏捷性的实现。在这项研究中,作者测试了一个团队/方法-过程敏捷性模型,该模型将团队变量(团队自主性和团队能力)和方法变量(迭代开发)与过程变量(沟通和协作决策)联系起来,而过程变量又与软件开发敏捷性(感知、响应和学习的能力)联系起来。设计/方法论/方法来自160名软件开发专业人员的调查数据使用结构方程建模方法进行了分析。结果支持团队/方法-过程-敏捷模型。过程变量(沟通和协作决策)介导了团队(自主和能力)和方法变量(迭代开发)对软件开发敏捷性的影响。此外,团队、方法和过程变量对软件开发敏捷性的三个维度有不同的影响。原创性/价值通过建立团队/方法-过程-敏捷模型,结果有助于组织IT管理的文献,该模型可以作为开发敏捷原则和实践的核心理论基础的基础。这些结果对于组织理解和整体管理敏捷方法、团队和过程因素在实现软件开发敏捷性中所扮演的不同角色也具有实际意义。
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引用次数: 0
Abusive supervision and cyberloafing: an investigation based on Stressor-Emotion-CWB theory 虐待监督与网络游荡:基于压力-情绪- cwb理论的研究
Pub Date : 2023-04-07 DOI: 10.1108/itp-05-2022-0353
Arindam Bhattacharjee, Anita Sarkar
PurposeCyberloafing is an organization-directed counterproductive work behavior (CWB). One stream of literature deems cyberloafing to be bad for organizations and their employees, while another suggests cyberloafing is a coping response to stressful work events. Our work contributes to the latter stream of literature. The key objective of our study is to examine whether cyberloafing could be a means to cope with a stressful work event-abusive supervision, and if yes, what mediating and boundary conditions are involved. For this investigation, the authors leveraged the Stressor-Emotion-CWB theory which posits that individuals engage in CWB to cope with the negative affect generated by the stressors and that this relationship is moderated at the first stage by personality traits.Design/methodology/approachUsing a multi-wave survey design, the authors collected data from 357 employees working in an Indian IT firm. Results revealed support for three out of the four hypotheses.FindingsBased on the Stressor-Emotion-CWB theory, the authors found that work-related negative affect fully mediated the positive relationship between abusive supervision and cyberloafing, and work locus of control (WLOC) moderated the positive relationship between abusive supervision and work-related negative affect. The authors did not find any evidence of a direct relationship between abusive supervision and cyberloafing. Also, the positive indirect relationship between abusive supervision and cyberloafing through work-related negative affect was moderated at the first stage by the WLOC such that the indirect effect was stronger (weaker) at high (low) levels of WLOC.Originality/valueThis work demonstrates that cyberloafing could be a way for employees to cope with their abusive supervisors.
网络闲逛是一种组织导向的反生产行为(CWB)。一种文献认为网络闲逛对组织和员工都有害,而另一种文献则认为网络闲逛是对工作压力事件的应对反应。我们的工作对后一种文学流派有贡献。我们研究的主要目的是检验网络闲逛是否可以作为一种手段来应对压力工作事件-滥用监督,如果是,涉及什么中介和边界条件。在本研究中,作者利用了应激源-情绪-反反理论,该理论认为个体从事反反行为是为了应对应激源产生的负面影响,并且这种关系在第一阶段受到人格特征的调节。设计/方法/方法采用多波调查设计,作者从一家印度IT公司的357名员工中收集数据。结果显示,四个假设中有三个得到了支持。结果基于应激源-情绪-工作负性情感理论,研究发现工作负性情感在谩骂监督与网络游荡之间具有完全的正向中介作用,而工作控制源(WLOC)在谩骂监督与工作负性情感之间具有调节作用。作者没有发现任何证据表明滥用监管和网络闲逛之间存在直接关系。此外,在第一阶段,工作负性影响对虐待监督与网络闲逛之间的间接正向影响被WLOC调节,在高(低)WLOC水平下,间接效应更强(更弱)。独创性/价值这项研究表明,网络闲逛可能是员工应对滥用职权的主管的一种方式。
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引用次数: 1
The critical success factors for Security Education, Training and Awareness (SETA) program effectiveness: a lifecycle model 安全教育、培训和意识(SETA)项目有效性的关键成功因素:生命周期模型
Pub Date : 2023-03-30 DOI: 10.1108/itp-07-2022-0515
Areej Alyami, David Sammon, K. Neville, Carolanne Mahony
PurposeThis study explores the critical success factors (CSFs) for Security Education, Training and Awareness (SETA) program effectiveness. The questionable effectiveness of SETA programs at changing employee behavior and an absence of empirical studies on the CSFs for SETA program effectiveness is the key motivation for this study.Design/methodology/approachThis exploratory study follows a systematic inductive approach to concept development. The methodology adopts the “key informant” approach to give voice to practitioners with SETA program expertise. Data are gathered using semi-structured interviews with 20 key informants from various geographic locations including the Gulf nations, Middle East, USA, UK and Ireland.FindingsIn this study, the analysis of these key informant interviews, following an inductive open, axial and selective coding approach, produces 11 CSFs for SETA program effectiveness. These CSFs are mapped along the phases of a SETA program lifecycle (design, development, implementation and evaluation) and nine relationships identified between the CSFs (within and across the lifecycle phases) are highlighted. The CSFs and CSFs' relationships are visualized in a Lifecycle Model of CSFs for SETA program effectiveness.Originality/valueThis research advances the first comprehensive conceptualization of the CSFs for SETA program effectiveness. The Lifecycle Model of CSFs for SETA program effectiveness provides valuable insights into the process of introducing and sustaining an effective SETA program in practice. The Lifecycle Model contributes to both theory and practice and lays the foundation for future studies.
目的探讨安全教育、培训和意识(SETA)项目有效性的关键成功因素(CSFs)。SETA计划在改变员工行为方面的有效性值得怀疑,并且缺乏对SETA计划有效性的CSFs的实证研究,这是本研究的主要动机。设计/方法/方法这个探索性研究遵循一个系统的归纳方法来发展概念。该方法采用“关键线人”方法,让具有SETA项目专业知识的从业人员发表意见。数据是通过对来自不同地理位置(包括海湾国家、中东、美国、英国和爱尔兰)的20名关键信息提供者的半结构化访谈收集的。在本研究中,分析了这些关键的信息者访谈,遵循归纳开放,轴向和选择性编码方法,产生了11个CSFs的SETA计划的有效性。这些CSFs沿着SETA项目生命周期的各个阶段(设计、开发、实施和评估)进行映射,并强调了CSFs之间确定的9种关系(在生命周期阶段内和跨生命周期阶段)。在SETA项目有效性的csf生命周期模型中可视化了csf和csf之间的关系。原创性/价值本研究首次提出了影响SETA项目有效性的csf的综合概念化。SETA项目有效性的CSFs生命周期模型为在实践中引入和维持一个有效的SETA项目的过程提供了有价值的见解。生命周期模型具有重要的理论和实践意义,为今后的研究奠定了基础。
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引用次数: 1
Joint drivers of different shades of green IT/IS practices: a strategic cognition perspective 不同绿色IT/IS实践的共同驱动因素:战略认知视角
Pub Date : 2023-03-27 DOI: 10.1108/itp-07-2022-0562
Adela J. Chen, Nichola Roberts
PurposePractitioners and academics are starting to recognize the benefits of green IT/IS practices. Despite these benefits, this study aims to know more regarding the factors that would drive organizations to use green IT/IS practices within their IT function and across the enterprise. To further understanding in this area, this study applies a strategic cognition framework of firm responsiveness and institutional theory to determine the extent to which an organization uses green IT/IS practices in response to stakeholder concerns. This study investigates the extent to which two organizational logics – expressive and instrumental – and three institutional pressures – coercive, mimetic and normative – jointly affect an organization's use of both green IT practices and green IS practices.Design/methodology/approachThis study tested the hypotheses with survey data collected from 306 organizations. Structural equation modeling was used for data analysis.FindingsFindings support four joint effects: (1) individualistic identity orientation and coercive pressure positively affect green IT practices; (2) collectivistic identity orientation and normative pressure positively influence green IS practices; (3) cost reduction orientation and mimetic pressure positively affect green IT practices; and (4) revenue expansion orientation and normative pressure positively influence green IS practices.Originality/valueThis study contributes to the literature by providing evidence for joint drivers of green IT and green IS practices. Green IT and IS practices represent organizations' different levels of commitment to environmental sustainability and responsiveness to stakeholders (i.e. green IT/IS practices). Organizations of different expressive and instrumental orientations are attuned to institutional pressures to various degrees, which leads to different green IT/IS practices.
目的:实践者和学者开始认识到绿色IT/IS实践的好处。尽管有这些好处,这项研究的目的是了解更多关于推动组织在其IT职能和整个企业中使用绿色IT/IS实践的因素。为了进一步理解这一领域,本研究应用企业响应性和制度理论的战略认知框架来确定组织在多大程度上使用绿色IT/IS实践来响应利益相关者的关注。本研究调查了两种组织逻辑(表达性和工具性)和三种制度压力(强制性、模仿性和规范性)共同影响组织使用绿色IT实践和绿色IS实践的程度。设计/方法/方法本研究通过从306个组织收集的调查数据来检验假设。采用结构方程模型进行数据分析。研究结果支持四个联合效应:(1)个人主义认同取向和强制压力正向影响绿色IT实践;(2)集体主义认同取向和规范压力正向影响绿色IS实践;(3)成本降低导向和模仿压力正向影响绿色IT实践;(4)收益扩张取向和规范压力正向影响绿色IS实践。原创性/价值本研究通过为绿色信息技术和绿色信息系统实践的共同驱动因素提供证据,对文献有所贡献。绿色信息技术和信息系统实践代表了组织对环境可持续性和对利益相关者的响应的不同程度的承诺(即绿色信息技术/信息系统实践)。不同表达和工具取向的组织在不同程度上适应制度压力,这导致了不同的绿色IT/IS实践。
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引用次数: 0
Explaining technology migration against the change in terms of use: an fsQCA approach 根据使用方面的变化解释技术迁移:fsQCA方法
Pub Date : 2023-03-24 DOI: 10.1108/itp-07-2022-0498
Laila Dahabiyeh, Ali Farooq, Farhan Ahmad, Yousra Javed
PurposeDuring the past few years, social media has faced the challenge of maintaining its user base. Reports show that the social media giants such as Facebook and Twitter experienced a decline in their users. Taking WhatsApp's recent change of its terms of use as the case of this study and using the push-pull-mooring model and a configurational perspective, this study aims to identify pathways for switching intentions.Design/methodology/approachData were collected from 624 WhatsApp users recruited from Amazon Mechanical Turk and analyzed using fuzzy set qualitative comparative analysis (fsQCA).FindingsThe findings identify seven configurations for high switching intentions and four configurations for low intentions to switch. Firm reputation and critical mass increase intention to switch, while low firm reputation and absence of attractive alternatives hinder switching.Research limitations/implicationsThis study extends extant literature on social media migration by identifying configurations that result in high and low switching intention among messaging applications.Practical implicationsThe study identifies factors the technology service providers should consider to attract new users and retain existing users.Originality/valueThis study complements the extant literature on switching intention that explains the phenomenon based on a net-effect approach by offering an alternative view that focuses on the existence of multiple pathways to social media switching. It further advances the authors’ understanding of the relevant importance of switching factors.
在过去的几年里,社交媒体面临着维护其用户群的挑战。报告显示,Facebook和Twitter等社交媒体巨头的用户数量出现下降。本研究以WhatsApp最近的使用条款变更为例,采用推拉系泊模型和配置视角,旨在确定转换意图的途径。设计/方法/方法从Amazon Mechanical Turk招募的624名WhatsApp用户中收集数据,并使用模糊集定性比较分析(fsQCA)进行分析。研究结果确定了7种高转换意愿配置和4种低转换意愿配置。企业声誉和临界质量增加了转换意愿,而低企业声誉和缺乏有吸引力的替代品阻碍了转换。研究局限/启示本研究通过识别导致消息应用程序之间高切换意愿和低切换意愿的配置,扩展了现有关于社交媒体迁移的文献。实际意义研究确定了科技服务供应商在吸引新用户和保留现有用户时应考虑的因素。原创性/价值本研究补充了现有的关于转换意图的文献,这些文献基于净效应方法解释了这一现象,提供了另一种观点,关注社交媒体转换的多种途径的存在。这进一步加深了作者对转换因素的相关重要性的理解。
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引用次数: 1
Depressive mood and compulsive social media usage: the mediating roles of contingent self-esteem and social interaction fears 抑郁情绪与强迫性社交媒体使用:偶然自尊与社交恐惧的中介作用
Pub Date : 2023-03-22 DOI: 10.1108/itp-01-2021-0057
Fayaz Ali, Muhammd Zubair Tauni, Muḥammad Ashfaq, Q. Zhang, Tanveer Ahsan
PurposeGiven the limited literature on depression as a contributing factor to compulsive social media use, the present research examines the role of perceived depressive mood (PDM) in developing compulsive social media use behavior. The authors also identify and hypothesize channels such as contingent self-esteem (CSE), social interaction anxiety (SIA) and fear of negative evaluation (FNE), which may explain how PDM affects compulsive social media use.Design/methodology/approachThe research model was empirically tested with a survey of 367 Chinese university students using structural equation modeling by drawing on the escape and self-presentation lenses.FindingsThe findings indicate that PDM contributes to compulsive social media use behavior both directly and indirectly through CSE. Furthermore, the impact of CSE on compulsive social media use is mediated by the FNE, whereas SIA fails to mediate this effect.Practical implicationsThe results can advance the authors’ knowledge of the role and process by which depressive mood impacts compulsive social media use. These findings may add insights into psychological treatment and help in, for example, developing counseling programs or coping strategies for depressed people to protect them from using social media excessively.Originality/valueThis research identifies the pathway mechanism between PDM and compulsive use of social media. It also increases the understanding of how CSE and social interaction deficiencies contribute to compulsive social media usage (CSMU).
鉴于关于抑郁症是强迫性社交媒体使用的一个促成因素的文献有限,本研究探讨了感知抑郁情绪(PDM)在强迫性社交媒体使用行为发展中的作用。作者还确定并假设了偶然自尊(CSE)、社交互动焦虑(SIA)和负面评价恐惧(FNE)等渠道,这可能解释了PDM如何影响强迫性社交媒体使用。设计/方法/方法采用结构方程模型,通过对367名中国大学生的问卷调查,以逃避和自我呈现为视角,对研究模型进行实证检验。研究结果表明,PDM通过CSE直接或间接地促进了强迫性社交媒体使用行为。此外,CSE对强迫性社交媒体使用的影响是由FNE介导的,而SIA没有介导这种影响。实际意义:研究结果可以提高作者对抑郁情绪影响强迫性社交媒体使用的作用和过程的认识。这些发现可能会增加对心理治疗的见解,并有助于例如为抑郁症患者开发咨询项目或应对策略,以保护他们免受过度使用社交媒体的影响。原创性/价值本研究确定了PDM与强迫性社交媒体使用之间的通路机制。它还增加了对CSE和社会互动缺陷如何导致强迫性社交媒体使用(CSMU)的理解。
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引用次数: 1
Understanding people's intention to use facial recognition services: the roles of network externality and privacy cynicism 了解人们使用面部识别服务的意图:网络外部性和隐私愤世嫉俗的作用
Pub Date : 2023-03-17 DOI: 10.1108/itp-10-2021-0817
T. Lyu, Yuli Guo, Hao-sin Chen
PurposeBased on the cognition–affect–conation pattern, this study explores the factors that affect the intention to use facial recognition services (FRS). The study adopts the driving factor perspective to examine how network externalities influence FRS use intention through the mediating role of satisfaction and the barrier factor perspective to analyze how perceived privacy risk affects FRS use intention through the mediating role of privacy cynicism.Design/methodology/approachThe data collected from 478 Chinese FRS users are analyzed via partial least squares-based structural equation modeling (PLS-SEM).FindingsThe study produces the following results. (1) FRS use intention is motivated directly by the positive affective factor of satisfaction and the negative affective factor of privacy cynicism. (2) Satisfaction is affected by cognitive factors related to network externalities. Perceived complementarity and perceived compatibility, two indirect network externalities, positively affect satisfaction, whereas perceived critical mass, a direct network externality, does not significantly affect satisfaction. In addition, perceived privacy risk generates privacy cynicism. (3) Resistance to change positively moderates the relationship between privacy cynicism and intention to use FRS.Originality/valueThis study extends knowledge on people's use of FRS by exploring affect- and cognitive-based factors and finding that the affect-based factors (satisfaction and privacy cynicism) play fully mediating roles in the relationship between the cognitive-based factors and use intention. This study also expands the cognitive boundaries of FRS use by exploring the functional condition between affect-based factors and use intention, that is, the moderating role of resistance to use.
目的本研究基于认知-影响-意识模式,探讨影响人脸识别服务使用意向的因素。本研究采用驱动因素视角考察网络外部性如何通过满意度的中介作用影响FRS使用意愿,采用障碍因素视角分析感知隐私风险如何通过隐私犬儒主义的中介作用影响FRS使用意愿。设计/方法/方法通过基于偏最小二乘法的结构方程模型(PLS-SEM)对478名中国FRS用户收集的数据进行分析。研究结果研究得出以下结果。(1) FRS使用意向直接受到满意这一积极情感因素和隐私犬儒主义这一消极情感因素的驱动。(2)满意度受网络外部性相关认知因素的影响。感知互补性和感知兼容性是两种间接网络外部性,对满意度有积极影响,而感知临界质量是一种直接网络外部性,对满意度没有显著影响。此外,感知到的隐私风险会产生对隐私的怀疑。(3)抗拒改变正向调节隐私冷嘲热讽与隐私信息使用意愿之间的关系。原创性/价值本研究通过探索情感和认知因素来拓展人们对隐私信息使用的认识,发现情感因素(满意度和隐私冷嘲热讽)在认知因素与隐私信息使用意愿之间的关系中发挥了充分的中介作用。本研究还通过探究影响因素与使用意向之间的功能条件,即抗拒使用的调节作用,拓展了FRS使用的认知边界。
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引用次数: 3
Establishing ties or strengthening friendships? Students' use of online social networks in intercultural friendship development 建立联系还是加强友谊?学生在跨文化友谊发展中使用在线社交网络
Pub Date : 2023-03-17 DOI: 10.1108/itp-01-2022-0035
Baohua Yu, Y. Leung
PurposeThis study was conducted to achieve the following objectives: (1) determine the differences and reasons for using outgroup OSNs by gender, age and student groups (Mainland and Hong Kong [HK] students); (2) uncover the impact of online social networks (OSNs) on the development of Mainland–HK friendships and (3) determine the roles of different OSNs (social networking sites [SNSs] and instant messaging platforms [IMPs]) in the development of intercultural friendships in the real world.Design/methodology/approachTo explore how OSNs facilitate (or inhibit) intercultural interactions, 198 students completed a questionnaire and 24 students participated in follow-up semi-structured interviews examining the role of OSNs in intercultural friendship development.FindingsResults revealed that demographic and motivational preferences for using outgroup-OSNs differed among students. Both IMPs and SNSs helped students maintain friendships using little effort, whereas it tended to strengthen their existing social networks, rather than helping to start new friendships. IMPs helped develop a sense of “presence awareness”, strengthening pre-existing friendships and solidifying offline connections. SNSs also assisted students in exploring their shared interests while revealing their values and cultural differences.Research limitations/implicationsThe authors’ findings offered empirical evidence on social exchange theory and anxiety-uncertainty management theory regarding the perceived benefit of OSNs on students' friendship development.Practical implicationsThe study sheds light on the differences between Mainland Chinese and HK students, including participants' perceptions of different friendship stages.Originality/valueThis study is interested in the roles of different SNSs and IMPs in intercultural friendship development, especially their strengths and weaknesses as perceived by students. Also, the authors are curious about how students select and use IMPs and SNSs differently according to their individual preferences and needs. To the authors’ knowledge, the dynamic link between online communication and intercultural friendship development has not been thoroughly examined in the field of intercultural communication.
本研究旨在达到以下目的:(1)确定性别、年龄和学生群体(内地学生和香港学生)使用外群生理指标的差异和原因;(2)揭示在线社交网络(OSNs)对内地和香港友谊发展的影响;(3)确定不同的社交网络(社交网站[sns]和即时通讯平台[imp])在现实世界中跨文化友谊发展中的作用。设计/方法/方法为了探究社交网络如何促进(或抑制)跨文化互动,198名学生完成了一份调查问卷,24名学生参加了后续的半结构化访谈,以检验社交网络在跨文化友谊发展中的作用。研究结果显示,学生在使用外群体osn的人口学和动机偏好上存在差异。IMPs和社交网络都帮助学生毫不费力地维持友谊,而它倾向于加强他们现有的社交网络,而不是帮助他们开始新的友谊。imp有助于培养一种“存在意识”,加强已有的友谊,巩固线下联系。社交网络还帮助学生探索他们的共同兴趣,同时揭示他们的价值观和文化差异。研究局限/启示作者的研究结果为社会交换理论和焦虑-不确定性管理理论对社交网络对学生友谊发展的感知利益提供了实证证据。实际意义该研究揭示了中国大陆和香港学生之间的差异,包括参与者对不同友谊阶段的看法。原创性/价值本研究对不同社交媒体和社交媒体在跨文化友谊发展中的作用感兴趣,特别是他们在学生眼中的优势和劣势。此外,作者对学生如何根据他们的个人偏好和需求选择和使用imp和sns感到好奇。据作者所知,在跨文化交际领域,在线交流与跨文化友谊发展之间的动态联系尚未得到深入的研究。
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引用次数: 2
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Information Technology & People
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