Pub Date : 2008-07-27DOI: 10.1109/PICMET.2008.4599859
Y. Sawatani, Y. Fujigaki
The impact of R&D to service business is increasing rapidly by the movement to service economies. The shift to focus on the services businesses, which is happening in manufacturing industries, affects their internal business processes, which include research organizations. In this paper, we study service research activities in a manufacturing enterprise, focusing on the advanced service research initiative, which was initiated as On Demand Innovation Services (ODIS) in 2003, as an exploratory research experiment in IBM. We propose services research model for value co-creation based on the ODIS experiment. We found that new knowledge is created through services activities, which are not created in a laboratory, traditional research activities. In addition, these are keys to the successful service projects. We focused on specific knowledge created during services research model for value co-creation, however, there are another kinds of knowledge also created. To understand and form the research base of service businesses and innovations, we should explore more on service innovation projects and understand critical factors, such as new knowledge created in a project, how they are created, and how the knowledge make the service research base more fruitful.
{"title":"Services research model for value co-creation","authors":"Y. Sawatani, Y. Fujigaki","doi":"10.1109/PICMET.2008.4599859","DOIUrl":"https://doi.org/10.1109/PICMET.2008.4599859","url":null,"abstract":"The impact of R&D to service business is increasing rapidly by the movement to service economies. The shift to focus on the services businesses, which is happening in manufacturing industries, affects their internal business processes, which include research organizations. In this paper, we study service research activities in a manufacturing enterprise, focusing on the advanced service research initiative, which was initiated as On Demand Innovation Services (ODIS) in 2003, as an exploratory research experiment in IBM. We propose services research model for value co-creation based on the ODIS experiment. We found that new knowledge is created through services activities, which are not created in a laboratory, traditional research activities. In addition, these are keys to the successful service projects. We focused on specific knowledge created during services research model for value co-creation, however, there are another kinds of knowledge also created. To understand and form the research base of service businesses and innovations, we should explore more on service innovation projects and understand critical factors, such as new knowledge created in a project, how they are created, and how the knowledge make the service research base more fruitful.","PeriodicalId":168329,"journal":{"name":"PICMET '08 - 2008 Portland International Conference on Management of Engineering & Technology","volume":"79 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130602192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-27DOI: 10.1109/PICMET.2008.4599781
Bi-Fen Hsu, Wan-Yu Chen, Mei-Ling Wang, Yen-Yu Lin
Previous studies of manufacturing management have ignored a critical theme: the relationship between supervisory support and work-family conflict. In this study, we explore the link between interpersonal relationships, guanxi, leader-member exchange theory, emotional intelligence, supervisory support, and work-family conflict. We gathered 244 valid questionnaires from workers in traditional industries in Taiwan and China. In the rapidly changing society of Taiwan, we found that supervisory support for work-family conflict had faded in traditional industries. Second, we found that leaders with a higher level of leader-member exchange and expressive ties to their subordinates tend to offer a higher level of supervisory support, but that leaders with higher level of instrumental ties to their subordinates tend to offer lower levels of support. Finally, the survey results also showed that a leaderpsilas level of emotional intelligence is not related to supervisory support. We discuss our findings in terms of their implications for management practices and future research.
{"title":"The relationship between supervisory support and work-family conflict: The guanxi, LMX, and emotional intelligence perspectives","authors":"Bi-Fen Hsu, Wan-Yu Chen, Mei-Ling Wang, Yen-Yu Lin","doi":"10.1109/PICMET.2008.4599781","DOIUrl":"https://doi.org/10.1109/PICMET.2008.4599781","url":null,"abstract":"Previous studies of manufacturing management have ignored a critical theme: the relationship between supervisory support and work-family conflict. In this study, we explore the link between interpersonal relationships, guanxi, leader-member exchange theory, emotional intelligence, supervisory support, and work-family conflict. We gathered 244 valid questionnaires from workers in traditional industries in Taiwan and China. In the rapidly changing society of Taiwan, we found that supervisory support for work-family conflict had faded in traditional industries. Second, we found that leaders with a higher level of leader-member exchange and expressive ties to their subordinates tend to offer a higher level of supervisory support, but that leaders with higher level of instrumental ties to their subordinates tend to offer lower levels of support. Finally, the survey results also showed that a leaderpsilas level of emotional intelligence is not related to supervisory support. We discuss our findings in terms of their implications for management practices and future research.","PeriodicalId":168329,"journal":{"name":"PICMET '08 - 2008 Portland International Conference on Management of Engineering & Technology","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130185312","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-27DOI: 10.1109/PICMET.2008.4599736
M. Mutisya, J. Steyn, J. Sommerville
The prevalence and primary characteristics of concurrent engineering between clients and suppliers in the South African automotive component manufacturing industry was investigated. The global trend towards Follow Source and Follow Design has had a detrimental effect on locally owned automotive supplier companies in developing countries such as South Africa. It was proposed that the effective use of concurrent engineering would facilitate the integration of locally owned automotive component suppliers in developing countries into the global supply chain. A literature survey into the automotive component supplier industry in both developed and developing countries showed that an understanding of the requirements and challenges facing the industry was essential for the successful implementation of concurrent engineering. A research questionnaire was developed and targeted at automotive component suppliers in the Eastern Cape province of South Africa. The questionnaire was focused on the key areas determined in the literature survey. These were; people and structure, tools for implementing concurrent engineering and the relationship between OEMs and suppliers. The research indicated that there was an association or tendency towards an association between: ldr Company size and the prevalence of e-procurement within organisations. This was assumed to be due to the fact that larger companies formed part of bigger supply chains. ldr Company size and companies which actively participated in R&D.
{"title":"Concurrent engineering and the automotive supplier industry in South Africa","authors":"M. Mutisya, J. Steyn, J. Sommerville","doi":"10.1109/PICMET.2008.4599736","DOIUrl":"https://doi.org/10.1109/PICMET.2008.4599736","url":null,"abstract":"The prevalence and primary characteristics of concurrent engineering between clients and suppliers in the South African automotive component manufacturing industry was investigated. The global trend towards Follow Source and Follow Design has had a detrimental effect on locally owned automotive supplier companies in developing countries such as South Africa. It was proposed that the effective use of concurrent engineering would facilitate the integration of locally owned automotive component suppliers in developing countries into the global supply chain. A literature survey into the automotive component supplier industry in both developed and developing countries showed that an understanding of the requirements and challenges facing the industry was essential for the successful implementation of concurrent engineering. A research questionnaire was developed and targeted at automotive component suppliers in the Eastern Cape province of South Africa. The questionnaire was focused on the key areas determined in the literature survey. These were; people and structure, tools for implementing concurrent engineering and the relationship between OEMs and suppliers. The research indicated that there was an association or tendency towards an association between: ldr Company size and the prevalence of e-procurement within organisations. This was assumed to be due to the fact that larger companies formed part of bigger supply chains. ldr Company size and companies which actively participated in R&D.","PeriodicalId":168329,"journal":{"name":"PICMET '08 - 2008 Portland International Conference on Management of Engineering & Technology","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127913289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-27DOI: 10.1109/PICMET.2008.4599621
Masaru Yarime, Y. Takeda, Y. Kajikawa
This paper examines the patterns of collaboration over national and disciplinary boundaries in emerging fields of trans-disciplinary science, taking the case of sustainability science as an example. Bibliometric data is used for empirical analysis. The patterns of collaboration on sustainability science show that research collaboration tends to be conducted between countries which are geographically located closely. That suggests that communication and information exchange could be limited within regional clusters. As the focused fields of research in sustainability science are different in each country, the formation of regional clusters could be a serious obstacle to collecting, exchanging, and integrating diverse types of knowledge, which is of critical importance in establishing the trans-disciplinary field of sustainability science. To address the challenge of knowledge integration, new types of organizational and institutional arrangements are emerging for research collaboration. Implications for organizational and institutional arrangements are discussed. The extent of knowledge integration between different disciplines in sustainability science is investigated.
{"title":"Patterns of collaboration in emerging fields of trans-disciplinary science: The case of sustainability science","authors":"Masaru Yarime, Y. Takeda, Y. Kajikawa","doi":"10.1109/PICMET.2008.4599621","DOIUrl":"https://doi.org/10.1109/PICMET.2008.4599621","url":null,"abstract":"This paper examines the patterns of collaboration over national and disciplinary boundaries in emerging fields of trans-disciplinary science, taking the case of sustainability science as an example. Bibliometric data is used for empirical analysis. The patterns of collaboration on sustainability science show that research collaboration tends to be conducted between countries which are geographically located closely. That suggests that communication and information exchange could be limited within regional clusters. As the focused fields of research in sustainability science are different in each country, the formation of regional clusters could be a serious obstacle to collecting, exchanging, and integrating diverse types of knowledge, which is of critical importance in establishing the trans-disciplinary field of sustainability science. To address the challenge of knowledge integration, new types of organizational and institutional arrangements are emerging for research collaboration. Implications for organizational and institutional arrangements are discussed. The extent of knowledge integration between different disciplines in sustainability science is investigated.","PeriodicalId":168329,"journal":{"name":"PICMET '08 - 2008 Portland International Conference on Management of Engineering & Technology","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128819310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-27DOI: 10.1109/PICMET.2008.4599669
H. Seriki, M. Hoegl, K. P. Parboteeah
This study clearly supports the notion that societal level characteristics impact on organisational characteristics. Evidence of all societal forces considered here was found in all organisations studied. However, the extent to which the organisation adopts these societal forces was found to be determined largely by the strategic orientation of management towards people in the organisation. This is identified as a key factor determining how societal influences are passed through to teams as sub-systems of the organisation.
{"title":"Innovative performance in African technical projects: A multi-level theory","authors":"H. Seriki, M. Hoegl, K. P. Parboteeah","doi":"10.1109/PICMET.2008.4599669","DOIUrl":"https://doi.org/10.1109/PICMET.2008.4599669","url":null,"abstract":"This study clearly supports the notion that societal level characteristics impact on organisational characteristics. Evidence of all societal forces considered here was found in all organisations studied. However, the extent to which the organisation adopts these societal forces was found to be determined largely by the strategic orientation of management towards people in the organisation. This is identified as a key factor determining how societal influences are passed through to teams as sub-systems of the organisation.","PeriodicalId":168329,"journal":{"name":"PICMET '08 - 2008 Portland International Conference on Management of Engineering & Technology","volume":"282 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122948012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-27DOI: 10.1109/PICMET.2008.4599696
Eray Uluhan, B. Badur
The motivation behind sub-topic or topic specific keyword discovery through Web pages is helping a user, who is insufficient in knowledge and experience about a topic, to find important concepts without much effort. Intuitively, a Web user would start searching the Web via querying search engines, visiting some pages, and spending a lot of time on deciding what is important about the topic and what is not. In this study, we try to mine important sub-topics or key concepts of a given topic automatically, through HTML based Web pages. Starting with a search query, the system gathers top-ranking pages returned from a search engine; and selects informative pages among them. These pages are processed further for extracting important phrases and then applied data mining techniques on these phrases to find candidate sub-topics. Each candidate phrase is given scores based on its relevance with the search query over the Web space. Using the proposed technique, the user should be able to quickly learn sub-topics or key concepts about a topic without going through the ordeal of browsing a large number of non-informative pages returned by the search engine.
{"title":"Development of a framework for sub-topic discovery from the Web","authors":"Eray Uluhan, B. Badur","doi":"10.1109/PICMET.2008.4599696","DOIUrl":"https://doi.org/10.1109/PICMET.2008.4599696","url":null,"abstract":"The motivation behind sub-topic or topic specific keyword discovery through Web pages is helping a user, who is insufficient in knowledge and experience about a topic, to find important concepts without much effort. Intuitively, a Web user would start searching the Web via querying search engines, visiting some pages, and spending a lot of time on deciding what is important about the topic and what is not. In this study, we try to mine important sub-topics or key concepts of a given topic automatically, through HTML based Web pages. Starting with a search query, the system gathers top-ranking pages returned from a search engine; and selects informative pages among them. These pages are processed further for extracting important phrases and then applied data mining techniques on these phrases to find candidate sub-topics. Each candidate phrase is given scores based on its relevance with the search query over the Web space. Using the proposed technique, the user should be able to quickly learn sub-topics or key concepts about a topic without going through the ordeal of browsing a large number of non-informative pages returned by the search engine.","PeriodicalId":168329,"journal":{"name":"PICMET '08 - 2008 Portland International Conference on Management of Engineering & Technology","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123143810","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-27DOI: 10.1109/PICMET.2008.4599687
Wan-Yu Chen, C. Weng, Hui-Ying Hsu
Small and medium enterprises constitute the majority of Taiwanpsilas businesses, and entrepreneurship lies at the heart of these enterprises. A literature review shows that entrepreneurspsila demographic characteristics and psychological traits have a crucial impact on entrepreneurial outcomes. Over the past few years, technological and vocational education in Taiwan has developed substantially, fostering many successful entrepreneurs. Completed questionnaires from 1,053 students from the Transworld Institute of Technology in Taiwan and the Chinese Entrepreneur Aptitude Scale (CEAS), constructed by Chen and Wu [11], formed the basis of our empirical analysis. Our research objectives are as follows. First, we aim to explore the reliability and validity of the CEAS and to establish a normative score among surveyed students. Second, we compare the scaling scores differences between the genders, departments, and classes in the sample. Finally, we compare the student samplepsilas CEAS results with models of Taiwanese entrepreneurial youth. We then discuss the findings in terms of their implications for entrepreneurial education and management and future research.
{"title":"An exploration of the Chinese Entrepreneur Aptitude Scale in a sample of college students in Taiwan","authors":"Wan-Yu Chen, C. Weng, Hui-Ying Hsu","doi":"10.1109/PICMET.2008.4599687","DOIUrl":"https://doi.org/10.1109/PICMET.2008.4599687","url":null,"abstract":"Small and medium enterprises constitute the majority of Taiwanpsilas businesses, and entrepreneurship lies at the heart of these enterprises. A literature review shows that entrepreneurspsila demographic characteristics and psychological traits have a crucial impact on entrepreneurial outcomes. Over the past few years, technological and vocational education in Taiwan has developed substantially, fostering many successful entrepreneurs. Completed questionnaires from 1,053 students from the Transworld Institute of Technology in Taiwan and the Chinese Entrepreneur Aptitude Scale (CEAS), constructed by Chen and Wu [11], formed the basis of our empirical analysis. Our research objectives are as follows. First, we aim to explore the reliability and validity of the CEAS and to establish a normative score among surveyed students. Second, we compare the scaling scores differences between the genders, departments, and classes in the sample. Finally, we compare the student samplepsilas CEAS results with models of Taiwanese entrepreneurial youth. We then discuss the findings in terms of their implications for entrepreneurial education and management and future research.","PeriodicalId":168329,"journal":{"name":"PICMET '08 - 2008 Portland International Conference on Management of Engineering & Technology","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125685555","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-27DOI: 10.1109/PICMET.2008.4599876
G. Susman
This paper discusses the structure of the worldwide solar energy industry. It focuses on sets of firms that follow similar competitive strategies (i.e., strategic groups). The dimensions of their competitive strategies include choice of market (residential, commercial, government, utilities), and type of application (on-grid /off-grid, centralized/decentralized location, retrofit/new construction); other dimensions are also relevant (e.g., cost, differentiation, technology choice, technology leadership). The evolution of this industry depends on projected demand, e.g., government mandates, feed-in tariffs, tax incentives, rebates, price of conventional energy and supply (e.g., production capacity, availability of raw materials, process innovation, rate of learning, economies of scale). Some of these factors affect all firms in this industry equally, while others affect strategic groups differently, and thus their current and future market share and profitability. The performance of firms in the solar energy industry also depends on strategic choices (e.g., preemptive moves, vertical integration, rate of capacity expansion). This paper provides an overview of current and projected structure in the solar energy industry, and speculates on the direction in which this emerging industry might develop.
{"title":"Evolution of the solar energy industry: Strategic groups and industry structure","authors":"G. Susman","doi":"10.1109/PICMET.2008.4599876","DOIUrl":"https://doi.org/10.1109/PICMET.2008.4599876","url":null,"abstract":"This paper discusses the structure of the worldwide solar energy industry. It focuses on sets of firms that follow similar competitive strategies (i.e., strategic groups). The dimensions of their competitive strategies include choice of market (residential, commercial, government, utilities), and type of application (on-grid /off-grid, centralized/decentralized location, retrofit/new construction); other dimensions are also relevant (e.g., cost, differentiation, technology choice, technology leadership). The evolution of this industry depends on projected demand, e.g., government mandates, feed-in tariffs, tax incentives, rebates, price of conventional energy and supply (e.g., production capacity, availability of raw materials, process innovation, rate of learning, economies of scale). Some of these factors affect all firms in this industry equally, while others affect strategic groups differently, and thus their current and future market share and profitability. The performance of firms in the solar energy industry also depends on strategic choices (e.g., preemptive moves, vertical integration, rate of capacity expansion). This paper provides an overview of current and projected structure in the solar energy industry, and speculates on the direction in which this emerging industry might develop.","PeriodicalId":168329,"journal":{"name":"PICMET '08 - 2008 Portland International Conference on Management of Engineering & Technology","volume":"456 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125796617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-27DOI: 10.1109/PICMET.2008.4599742
John D. Bedingfield, A. Thal
Much has been written regarding project success, and one of the factors contributing to project success is the role of the project manager. Since project success can be enhanced by selecting the most appropriate project manager, we investigated the role of the ldquoBig Fiverdquo personality traits on project success by surveying United States Department of Defense project managers. The findings indicate that Conscientiousness and Openness were both good predictors of successful project managers. The results may be useful as one consideration when hiring and selecting project managers.
{"title":"Project manager personality as a factor for success","authors":"John D. Bedingfield, A. Thal","doi":"10.1109/PICMET.2008.4599742","DOIUrl":"https://doi.org/10.1109/PICMET.2008.4599742","url":null,"abstract":"Much has been written regarding project success, and one of the factors contributing to project success is the role of the project manager. Since project success can be enhanced by selecting the most appropriate project manager, we investigated the role of the ldquoBig Fiverdquo personality traits on project success by surveying United States Department of Defense project managers. The findings indicate that Conscientiousness and Openness were both good predictors of successful project managers. The results may be useful as one consideration when hiring and selecting project managers.","PeriodicalId":168329,"journal":{"name":"PICMET '08 - 2008 Portland International Conference on Management of Engineering & Technology","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127454316","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2008-07-27DOI: 10.1109/PICMET.2008.4599827
D. Ozdemir, S. Gozlu
Expenditures of health care are increasing in every country and studies about health care expenditures predict that this trend will not end very soon. The greatest proportion of health care investment made is health information systems (HIS). It is obvious that performance measurement criteria are needed to trace the improvement in this area. In this study, it is aimed to develop performance measurement criteria for organization-wide HIS. In the first step of the study literature survey is conducted to understand the requirements of health care industry, the evolution of HIS, current usage area of information systems in health care industry and its promises. The literature survey is also performed to find out the ways to evaluate performance of different technologies, especially information systems. In the next step in-depth interviews are conducted with IT experts in health care organizations and health care staff. New perspectives and their experiences with information systems are scrutinized. In the last step, HIS usages are classified according to operational levels such as clinical HIS, administrative HIS, and strategic HIS. Performance criteria of these three classes of HIS are derived. The financial criteria are extracted from the study to focus on HIS specific criteria.
{"title":"Investigation of performance criteria for health information systems","authors":"D. Ozdemir, S. Gozlu","doi":"10.1109/PICMET.2008.4599827","DOIUrl":"https://doi.org/10.1109/PICMET.2008.4599827","url":null,"abstract":"Expenditures of health care are increasing in every country and studies about health care expenditures predict that this trend will not end very soon. The greatest proportion of health care investment made is health information systems (HIS). It is obvious that performance measurement criteria are needed to trace the improvement in this area. In this study, it is aimed to develop performance measurement criteria for organization-wide HIS. In the first step of the study literature survey is conducted to understand the requirements of health care industry, the evolution of HIS, current usage area of information systems in health care industry and its promises. The literature survey is also performed to find out the ways to evaluate performance of different technologies, especially information systems. In the next step in-depth interviews are conducted with IT experts in health care organizations and health care staff. New perspectives and their experiences with information systems are scrutinized. In the last step, HIS usages are classified according to operational levels such as clinical HIS, administrative HIS, and strategic HIS. Performance criteria of these three classes of HIS are derived. The financial criteria are extracted from the study to focus on HIS specific criteria.","PeriodicalId":168329,"journal":{"name":"PICMET '08 - 2008 Portland International Conference on Management of Engineering & Technology","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-07-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114442766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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