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Complementary or Conflicting? Exploring the Interactions Between Technological, Marketing, and Operational Capabilities in Radical Technological Innovation 互补还是冲突?探索突破性技术创新中技术、营销和运营能力之间的相互作用
IF 8 1区 管理学 Q1 BUSINESS Pub Date : 2025-09-01 DOI: 10.1111/jpim.70002
Sebastian Kruse, Frederik Maibaum, Janosch Bär, Malte Brettel

Academic Summary

This article examines how interactions among technological, marketing, and operational capabilities influence radical technological innovation (RTI). While existing research underscores the individual influence of these capabilities, there are theoretical tensions regarding how their interactions shape RTI. We theorize that strong marketing capabilities can diminish the positive impact of technological capabilities on RTI, as they may divert technological efforts away from RTI-focused initiatives. Conversely, we propose that operational capabilities amplify the effect of technological capabilities on RTI by enabling more flexible operations and fostering inter-functional collaboration. Additionally, we argue that operational capabilities alleviate the negative influence of marketing capabilities by integrating marketing more closely with other functions. To test these propositions, we analyze a unique dataset spanning 1522 firm-year observations from 126 US manufacturing firms (2004–2016), utilizing a sophisticated patent-based measure to operationalize RTI. Our results indicate that strong marketing capabilities effectively neutralize the positive effect of technological capabilities on RTI. Moreover, strong operational capabilities reduce the negative effect of marketing capabilities by roughly half. We contribute toward resolving theoretical debates on the complementarity versus conflict between technological, marketing, and operational capabilities in shaping RTI.

Managerial Summary

This study explores how the interactions between three key organizational capabilities—marketing, technological, and operational—impact RTI. Our findings reveal that strong marketing capabilities often conflict with technological capabilities, neutralizing their positive effect on RTI. To address this, we recommend that firms take proactive steps to enhance complementarity between marketing and technology functions. Specifically, firms can assign technical teams to lead RTI projects, align marketing incentives with RTI objectives, and empower marketing teams to identify customer challenges that current technologies cannot solve. Additionally, we find that operational capabilities can mitigate the negative influence of marketing on RTI by better integrating marketing with other functions. Our results show that strong operational capabilities can reduce this negative impact by approximately 50%. Therefore, we advise firms to strengthen their operational capabilities to counteract the adverse effects of marketing and to better integrate their marketing functions with operational processes to promote RTI.

本文考察了技术、营销和运营能力之间的相互作用如何影响突破性技术创新(RTI)。虽然现有的研究强调了这些能力的个人影响,但关于它们的相互作用如何塑造RTI,理论上存在紧张关系。我们的理论是,强大的营销能力可以减少技术能力对RTI的积极影响,因为它们可能会转移技术努力,远离RTI为重点的举措。相反,我们建议操作能力通过实现更灵活的操作和促进职能间协作来放大技术能力对RTI的影响。此外,我们认为运营能力通过将营销与其他职能更紧密地整合来减轻营销能力的负面影响。为了验证这些命题,我们分析了一个独特的数据集,该数据集涵盖了来自126家美国制造公司(2004-2016)的1522个公司年度观察结果,利用一种复杂的基于专利的措施来实施RTI。研究结果表明,强大的营销能力有效地抵消了技术能力对RTI的积极影响。此外,强大的运营能力将营销能力的负面影响减少了大约一半。我们致力于解决关于形成RTI的技术、营销和运营能力之间的互补性与冲突的理论争论。本研究探讨了三种关键组织能力——营销、技术和运营能力之间的相互作用如何影响RTI。我们的研究结果表明,强大的营销能力往往与技术能力相冲突,抵消了它们对RTI的积极影响。为了解决这个问题,我们建议企业采取积极的措施,加强营销和技术职能之间的互补性。具体来说,公司可以指派技术团队来领导RTI项目,将营销激励与RTI目标结合起来,并授权营销团队识别当前技术无法解决的客户挑战。此外,我们发现运营能力可以通过更好地整合营销与其他职能来缓解营销对RTI的负面影响。我们的研究结果表明,强大的运营能力可以将这种负面影响减少约50%。因此,我们建议企业加强其运营能力,以抵消营销的不利影响,并更好地将其营销职能与运营流程相结合,以促进RTI。
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引用次数: 0
Strategic AI Orientation and Technological Innovation: Evidence From Managerial Insights and Panel Data 战略人工智能导向与技术创新:来自管理见解和小组数据的证据
IF 8 1区 管理学 Q1 BUSINESS Pub Date : 2025-08-14 DOI: 10.1111/jpim.70001
Ann-Katrin Eicke, Christopher Albert Sabel, Stephan Nüesch

Artificial intelligence (AI) is disrupting innovation. However, our understanding of firm-level consequences remains limited. While firms are starting to develop a strategic AI orientation (i.e., goals and strategic directions), we neither know how firms establish a strategic AI orientation nor whether it suffices to increase firms' technological innovation. We explore these questions in two studies. In Study I, we conduct 42 interviews with AI managers in large firms. Using the attention-based view to structure the qualitative insights, we build deductive hypotheses on the relationship between AI orientation and technological innovation. Study II tests our hypotheses quantitatively, using natural language processing to develop a text-based measure of firms' strategic AI orientation. Applying this measure to S&P 500 firms between 2012 and 2021, we find that strategic AI orientation relates positively to firms' technological innovation, also across technology domains. CEOs' IT-related education strengthens this link. These insights contribute to AI-innovation research. First, we validate and refine the construct strategic AI orientation and its mechanism that links it to technological innovation. Second, we establish a positive AI-innovation relationship from a strategic perspective, enhancing the external validity of research in this domain. Overall, this article offers a starting point for strategic AI research.

人工智能(AI)正在颠覆创新。然而,我们对企业层面后果的理解仍然有限。虽然企业开始制定战略人工智能导向(即目标和战略方向),但我们既不知道企业如何建立战略人工智能导向,也不知道它是否足以增加企业的技术创新。我们在两项研究中探讨了这些问题。在研究一中,我们对大公司的人工智能经理进行了42次访谈。使用基于注意力的观点来构建定性见解,我们对人工智能取向与技术创新之间的关系建立了演绎假设。研究二对我们的假设进行了定量检验,使用自然语言处理开发了一种基于文本的企业人工智能战略取向测量方法。将这一措施应用于2012年至2021年的标准普尔500指数公司,我们发现战略人工智能取向与公司的技术创新呈正相关,而且跨越技术领域。首席执行官的it相关教育加强了这种联系。这些见解有助于人工智能创新研究。首先,我们验证并完善了人工智能战略定位的构建及其与技术创新的联系机制。其次,我们从战略角度建立了积极的人工智能创新关系,增强了该领域研究的外部有效性。总之,本文为战略性人工智能研究提供了一个起点。
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引用次数: 0
Strategic AI Orientation and Technological Innovation: Evidence From Managerial Insights and Panel Data 战略人工智能导向与技术创新:来自管理见解和小组数据的证据
IF 8 1区 管理学 Q1 BUSINESS Pub Date : 2025-08-14 DOI: 10.1111/jpim.70001
Ann-Katrin Eicke, Christopher Albert Sabel, Stephan Nüesch

Artificial intelligence (AI) is disrupting innovation. However, our understanding of firm-level consequences remains limited. While firms are starting to develop a strategic AI orientation (i.e., goals and strategic directions), we neither know how firms establish a strategic AI orientation nor whether it suffices to increase firms' technological innovation. We explore these questions in two studies. In Study I, we conduct 42 interviews with AI managers in large firms. Using the attention-based view to structure the qualitative insights, we build deductive hypotheses on the relationship between AI orientation and technological innovation. Study II tests our hypotheses quantitatively, using natural language processing to develop a text-based measure of firms' strategic AI orientation. Applying this measure to S&P 500 firms between 2012 and 2021, we find that strategic AI orientation relates positively to firms' technological innovation, also across technology domains. CEOs' IT-related education strengthens this link. These insights contribute to AI-innovation research. First, we validate and refine the construct strategic AI orientation and its mechanism that links it to technological innovation. Second, we establish a positive AI-innovation relationship from a strategic perspective, enhancing the external validity of research in this domain. Overall, this article offers a starting point for strategic AI research.

人工智能(AI)正在颠覆创新。然而,我们对企业层面后果的理解仍然有限。虽然企业开始制定战略人工智能导向(即目标和战略方向),但我们既不知道企业如何建立战略人工智能导向,也不知道它是否足以增加企业的技术创新。我们在两项研究中探讨了这些问题。在研究一中,我们对大公司的人工智能经理进行了42次访谈。使用基于注意力的观点来构建定性见解,我们对人工智能取向与技术创新之间的关系建立了演绎假设。研究二对我们的假设进行了定量检验,使用自然语言处理开发了一种基于文本的企业人工智能战略取向测量方法。将这一措施应用于2012年至2021年的标准普尔500指数公司,我们发现战略人工智能取向与公司的技术创新呈正相关,而且跨越技术领域。首席执行官的it相关教育加强了这种联系。这些见解有助于人工智能创新研究。首先,我们验证并完善了人工智能战略定位的构建及其与技术创新的联系机制。其次,我们从战略角度建立了积极的人工智能创新关系,增强了该领域研究的外部有效性。总之,本文为战略性人工智能研究提供了一个起点。
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引用次数: 0
A Brave New World: The Impact of Technology on Innovation Management 《美丽新世界:技术对创新管理的影响》
IF 8 1区 管理学 Q1 BUSINESS Pub Date : 2025-08-12 DOI: 10.1111/jpim.70000
Dhruv Grewal, Praveen K. Kopalle, Dominik Mahr

This special issue—focused on the transformative impact of emerging technologies (e.g., artificial intelligence, Internet of Things, service robots, blockchain) on innovation management—identifies the ways that firms are rethinking how they generate ideas, develop products, and engage with stakeholders across organizational and societal levels. The articles in this special issue span multiple domains, including ride-sharing, smart homes, health care, and digital communication. In addition, they demonstrate how new methods are reshaping new product development (NPD) processes. These contributions highlight how emerging technologies enable novel ideation through tools like large language models and topic modeling, as well as how they support agile, data-informed NPD and dynamic commercialization strategies. Leveraging these insights, this editorial proposes a conceptual framework that encompasses a simplified, three-step NPD process (ideation, development, and commercialization), along with key drivers of innovation and their implications for individuals, firms, society, and academia.

本期特刊关注新兴技术(如人工智能、物联网、服务机器人、b区块链)对创新管理的变革性影响,指出企业正在重新思考如何产生想法、开发产品,以及如何与组织和社会层面的利益相关者互动。本期特刊的文章涉及多个领域,包括拼车、智能家居、医疗保健和数字通信。此外,他们还展示了新方法如何重塑新产品开发(NPD)流程。这些贡献突出了新兴技术如何通过大型语言模型和主题建模等工具实现新颖的想法,以及它们如何支持敏捷、数据知情的NPD和动态商业化战略。利用这些见解,这篇社论提出了一个概念框架,包括一个简化的、三步的新产品开发过程(构思、开发和商业化),以及创新的关键驱动因素及其对个人、公司、社会和学术界的影响。
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引用次数: 0
From the Editors: Looking Forward and Looking Back: Guidelines for the Catalyst and Review Articles in JPIM 编辑:展望与回顾:JPIM中催化剂和评论文章的指南
IF 8 1区 管理学 Q1 BUSINESS Pub Date : 2025-07-28 DOI: 10.1111/jpim.12802
Gerda Gemser, Luigi De Luca, Minu Kumar, Ruby Lee

Our first editorial (De Luca et al. 2025) outlined new initiatives to further develop and grow the Journal of Product Innovation Management (JPIM). Two of those initiatives relate to the (further) development and promotion of different article formats compared to the regular manuscripts that can be submitted to JPIM: Catalyst and Review articles. In this short editorial, we would like to provide more information about these article categories for the benefit of both new and existing JPIM authors and readers.

The key intent of the Catalyst and Review articles is to provide different pathways through which authors can contribute state-of-the-art thinking to the journal and advance our knowledge of innovation management theory and practice in a timely manner (i.e., via a more direct and timely review process). These new initiatives contribute to the scholarly mission we set out as the new Co-Editors-in-Chief (Co-EiCs) to continue to strengthen JPIM's position as a global top-tier research journal for cutting-edge, interdisciplinary, socially impactful, and ethically conducted research in the field of innovation management (De Luca et al. 2025).

First, we discuss the repositioning of the Catalyst category. The Catalyst article category was introduced in 2019 by former Co-EiCs Charles Noble and Jelena Spanjol (Noble and Spanjol 2019). The ultimate aim of the Catalyst category has been and will remain to supplement traditional research articles by means of featuring carefully selected essays intended to inspire and stimulate new and leading-edge thinking on innovation management and to ensure the timely dissemination of this new thinking. Catalyst articles were envisioned as a platform for both scholars and experienced practitioners, thus calling for a dialogue among a plurality of voices inside and outside academia.

From the start of the initiative in 2019 (JPIM, Vol. 36, Issue 4) until the end of 2024, 15 Catalyst essays have been published, which, in total, have accumulated over 1800 citations (Google Scholar citations, June 2025). The topics covered are diverse and include, for example, how science fiction can support innovation (Michaud and Appio 2022), the potential of AI for design (Verganti et al. 2020) and new product development (Bouschery et al. 2023), and how knowledge and experience by Indigenous and tribal peoples may redefine the innovation landscape (Vassallo et al. 2023).

Considering the interest and impact of the published Catalyst papers as new Co-EiCs, we will continue with this category. In doing so, we reposition the Catalyst category by adding further emphasis on novel thinking as a necessary and distinguishing feature of these articles. With the Catalyst category, we aim to publish essays that are interesting and pro

我们的第一篇社论(De Luca et al. 2025)概述了进一步发展和壮大《产品创新管理杂志》(JPIM)的新举措。其中两项倡议涉及(进一步)开发和推广与可提交给JPIM的常规稿件相比的不同文章格式:Catalyst和Review文章。在这篇简短的社论中,我们希望为新的和现有的JPIM作者和读者提供有关这些文章类别的更多信息。Catalyst和Review文章的主要意图是提供不同的途径,通过这些途径,作者可以为期刊贡献最先进的思想,并及时(即通过更直接和及时的审查过程)推进我们对创新管理理论和实践的了解。这些新举措有助于我们作为新的共同主编(Co-EiCs)设定的学术使命,继续加强JPIM作为创新管理领域前沿,跨学科,具有社会影响力和道德研究的全球顶级研究期刊的地位(De Luca et al. 2025)。首先,我们讨论Catalyst类别的重新定位。Catalyst文章类别是由前联合ceo Charles Noble和Jelena Spanjol于2019年推出的(Noble and Spanjol 2019)。Catalyst类别的最终目标一直是并将继续通过精选的文章来补充传统的研究文章,旨在激发和刺激创新管理方面的新前沿思想,并确保这种新思想的及时传播。催化剂文章被设想为学者和经验丰富的从业者的平台,从而呼吁学术界内外的多种声音之间的对话。从2019年启动(《JPIM》第36卷第4期)到2024年底,共发表催化剂论文15篇,累计被引用1800余次(学者引用b谷歌次,2025年6月)。涵盖的主题多种多样,包括,例如,科幻小说如何支持创新(Michaud和Appio 2022),人工智能在设计方面的潜力(Verganti等人,2020)和新产品开发(Bouschery等人,2023),以及土著和部落人民的知识和经验如何重新定义创新景观(Vassallo等人,2023)。考虑到已发表的Catalyst论文作为新的co - eic的兴趣和影响,我们将继续这一类别。在这样做的过程中,我们通过进一步强调作为这些文章的必要和独特特征的新颖思维来重新定位催化剂类别。在Catalyst类别中,我们的目标是发表有趣且具有挑衅性的文章,不一定符合标准知识范式或学科正统。我们对Catalyst文章的愿景是激发关于创新管理的重要的新辩论和讨论,超越现状,这就是为什么新颖的思维是必不可少的。虽然我们承认“小说”一词可以有不同的解释,但我们的目标是吸引那些介绍原创、新鲜和创造性想法的文章,这些想法可以点燃或加速当前创新理论和/或实践的变革。催化剂文章可以是主观的性质,与作者表达自己的意见。不需要大量的文献综述或方法论细节,只要观点和论点在逻辑上是合理的,并以扎实的行业经验和/或过去的学术为基础。在某些情况下,我们可能会对文章进行反驳或反思。通过Catalyst文章支持原创思想快速传播的编辑过程保持不变。我们邀请作者向我们的专用电子邮件地址发送Catalyst文章的简短建议:[email protected]。将提案发展成(或不)完整论文的决定将由我们作为Co-EiCs做出。如果一个提案被发展成一篇完整的论文并提交,一到两名共同eic将继续指导该过程,旁边是具有学科知识的副编辑和/或编辑委员会成员。这个过程可能包括几次迭代,以形成最终的文章,如果一篇论文未能在合理的时间内达到上述预期,仍然可能导致被拒绝。其目的是使这一过程尽可能高效,以支持原创思想的快速传播。与编辑过程类似,我们也为Catalyst论文保留了较短的格式(大约是常规JPIM文章长度的一半),要求作者写得简洁扼要。较短的格式应该有助于创新管理学者和实践者之间的传播。关于提交Catalyst提案的更多详细说明张贴在JPIM的网站上。在这篇社论中讨论的第二个倡议是新引入的评论文章类别。 Review是JPIM的一个部分,提供对创新管理中特定研究流的综合和批判性评估。这一类别为研究议程设置提供了前景,并确定了未来的研究重点。然而,多年来,JPIM已经发表了几篇文章,这些文章设定了研究议程和优先事项,例如在特刊社论和催化剂论文等替代格式中,近年来JPIM的文献综述和元分析越来越频繁(Spanjol et al. 2024,表1)。通过JPIM读者和JPIM编辑的(不同类型的)文献综述,巩固创新管理主题的必要性也得到了最近一期关于文献综述和元分析的特刊(2025年,第42卷,第1期)的认可。在本期特刊的社论中,客座编辑观察到,对过去研究的清晰把握正在创造,引用“如果我们期待新的见解,这是必不可少的基础”(Noble et al. 2025, 9)。评论论文受到JPIM读者的重视,例如,它们的引用证明了这一点。事实上,在JPIM的Abbie Griffin高影响力奖(授予那些在出版5年后被认为对创新管理的理论和实践做出最重大贡献的手稿)的六名获奖者中,一篇是关于利益相关者参与环境创新的系统综述(Watson等人,2018),一篇是关于设计思维的系统综述论文(Micheli等人,2019),一篇是概念论文,结合了之前的文献和行业平台的案例研究(Gawer和Cusumano 2014)。除了文献计量学和荟萃分析之外,我们对各种综述类型或形式持开放态度,例如,系统的、综合的或问题化的综述。最近关于如何撰写这些不同类型的评论文章的参考文献包括,例如,Elsbach和van Knippenberg(2020)和Cronin和George(2023)关于综合评论;DeSimone等人(2021)进行meta分析,Hulland(2024)和Donthu等人(2021)进行文献计量分析,Williams等人(2021)和Simsek等人(2023)进行系统评价,Alvesson和Sandberg(2020)进行鲜为人知的问题化评价。无论何种类型的综述,提交到综述类的文章都应该提供新的研究方向,并在学者如何理解创新管理中特定现象或主题的现有研究成果和知识方面产生实质性的差异。我们不寻求没有这种概念性贡献的手稿,或者仅仅是描述性的手稿。因此,评论文章必须超越对特定主题的研究的描述性或数字综合,应体现与相关调查领域有关的批判性和分析性方法,并应导致未来的议程设定。用Krlev等人(2025,377)的话来说,“一篇高质量的综述是建立在一个领域的当前状态之上,并描绘出一个新的方向。”虽然评论文章应该关注创新管理,但它们可能根植于不同的范式和学科视角,包括(但不限于)企业家精神、市场营销、组织行为、战略或技术。特别鼓励对跨越学科界限的创新管理进行审查。与Catalyst类别不同,Review文章将具有与常规JPIM论文相同的页面限制。然而,就像催化剂类别一样,为了加强重要概念思维的及时传播,我们提供了与常规论文相比的另一种提交途径。具体来说,我们邀请作者提交一篇Review文章的提案(发送至[email protected]),与Catalyst类别一样,将由Co-EiCs进行评估。如果提案被接受,作者将被要求在至少一名共同eic和一名具有学科知识的专职副编辑或编辑评审委员会成员的指导下进一步发展他们的手稿。无论新的审稿类别和程序如何,作者仍然可以通过常规稿件的正常提交途径提交
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引用次数: 0
Decentralization, Blockchain, Artificial Intelligence (AI): Challenges and Opportunities 去中心化、区块链、人工智能(AI):挑战与机遇
IF 8 1区 管理学 Q1 BUSINESS Pub Date : 2025-07-22 DOI: 10.1111/jpim.12800
Xiang Hui, Catherine Tucker

New technologies like blockchain allow firms to decentralize core functions, forcing managers to reconsider the trade-off between closed, proprietary control and open strategies that involve external contributors. While proponents often advocate for full decentralization, we argue this view overlooks important economic trade-offs. We propose that the better strategy is selective decentralization: a disciplined approach to choosing where to centralize for efficiency and where to decentralize for innovation. We propose a three-level framework—Infrastructure, Decision-Making, and Operational Control—to guide this choice, helping managers analyze the specific costs and benefits at each layer. We apply this framework to the strategic adoption of Artificial Intelligence (AI), where the technology's powerful pull toward centralization provides a stark test case. Our analysis shows that an “open source AI” strategy—decentralizing operations to foster innovation while keeping infrastructure centralized for efficiency—is more pragmatic than full decentralization. Selective decentralization therefore emerges as a key managerial capability for capturing blockchain's benefits without sacrificing scale efficiencies.

区块链等新技术允许公司分散核心职能,迫使管理人员重新考虑在封闭的专有控制和涉及外部贡献者的开放策略之间进行权衡。虽然支持者经常提倡完全的权力下放,但我们认为这种观点忽视了重要的经济权衡。我们建议,更好的策略是选择性去中心化:一种有纪律的方法来选择在哪里集中以提高效率,在哪里分散以促进创新。我们提出了一个三层框架——基础设施、决策和运营控制——来指导这种选择,帮助管理者分析每一层的具体成本和收益。我们将这一框架应用于人工智能(AI)的战略采用,该技术对集中化的强大吸引力提供了一个严峻的测试案例。我们的分析表明,“开源人工智能”战略——分散运营以促进创新,同时保持基础设施的集中化以提高效率——比完全分散更务实。因此,选择性去中心化成为一种关键的管理能力,可以在不牺牲规模效率的情况下获得区块链的利益。
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引用次数: 0
The Intrapreneur Identity Illusion: Unraveling the Identity Work of Intrapreneurs in Internal Corporate Venturing 企业内部创业者身份错觉:企业内部风险投资中企业内部创业者身份工作的解析
IF 8 1区 管理学 Q1 BUSINESS Pub Date : 2025-07-21 DOI: 10.1111/jpim.12798
Frederic-Alexander Starmann, Slawa Tomin, Sylvia Hubner-Benz, Rüdiger Kabst

Intrapreneurs—employees participating in internal corporate venturing (ICV) programs—are vital in nurturing entrepreneurship within organizations. While existing literature has extensively studied ICV at the organizational level, research on individual-level processes remains limited, particularly regarding intrapreneurs' identity-related conflicts over time. However, to design programs and interventions that unlock employees' creative potential and promote innovation, it is crucial to understand these individual dynamics. We conducted an 18-month longitudinal study of 21 intrapreneurs within an ICV program, developing a process model and theory of intrapreneurs' identity work. We find that aspiring intrapreneurs construct an “idealized entrepreneur identity” that fundamentally conflicts with their employee identity. To maintain a coherent sense of self, they either safeguard their emerging entrepreneur identity by denying corporate dependence and eventually opposing the organization or they realign with their employee role, forsaking their intrapreneurial aspirations. These findings challenge the implicit assumption of a distinct intrapreneur identity, demonstrating how and why intrapreneurs struggle to construct a coherent and positively valued identity as intrapreneurs. We term this phenomenon the intrapreneur identity illusion and highlight its detrimental effects for both individuals and organizations. Our research contributes to understanding the individual-level foundations of corporate entrepreneurship and offers broader implications for innovation management.

内部创业者——参与内部企业创业(ICV)项目的员工——对于培养企业内部的创业精神至关重要。虽然现有文献在组织层面广泛研究了ICV,但对个人层面过程的研究仍然有限,特别是关于内部创业者身份相关冲突的研究。然而,要设计能够释放员工创造潜力并促进创新的方案和干预措施,了解这些个人动态至关重要。我们在ICV项目中对21位内部创业者进行了为期18个月的纵向研究,开发了内部创业者身份认同工作的过程模型和理论。我们发现,有抱负的内部企业家构建了一种“理想化的企业家身份”,这与他们的员工身份存在根本冲突。为了保持一种连贯的自我意识,他们要么通过否认对公司的依赖来捍卫自己新兴的企业家身份,最终反对组织,要么重新调整自己的员工角色,放弃自己的内部创业愿望。这些发现挑战了内部创业者独特身份的隐含假设,展示了内部创业者如何以及为什么努力构建一个连贯的、积极的内部创业者身份。我们将这种现象称为内部企业家身份错觉,并强调其对个人和组织的有害影响。我们的研究有助于理解企业企业家精神的个人层面基础,并为创新管理提供更广泛的启示。
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引用次数: 0
Not All Carrots—Some Sticks: The Impact of Overperformance Duration and Intensity on Firm Innovation 软硬兼施:绩效超卓持续时间和强度对企业创新的影响
IF 8 1区 管理学 Q1 BUSINESS Pub Date : 2025-07-16 DOI: 10.1111/jpim.12797
Xin Pan, Xuanjin Chen, Zhenzhen Xie, Hao Wang

While previous studies have acknowledged the importance of underperformance duration in organizational responses, few conceptual or empirical efforts have been made to explore how overperformance duration shapes innovation strategies over time. Drawing on the behavioral theory of the firm (BTOF), this study argues that overperformance duration has a U-shaped relationship with exploratory innovation and an inverted U-shaped relationship with exploitative innovation. Additionally, the intensity of overperformance is investigated as a moderator that amplifies both nonlinear relationships. Using firm-level and patent data from 691 Chinese listed manufacturing firms between 2006 and 2018, empirical tests provide supporting evidence for these arguments. This study advances the current understanding of the BTOF by introducing and analyzing a temporal perspective on how positive performance deviations influence different types of innovation through performance feedback.

虽然以前的研究已经承认了绩效不佳持续时间在组织反应中的重要性,但很少有概念性或实证性的努力来探索绩效不佳持续时间如何随着时间的推移影响创新战略。本文运用企业行为理论,认为绩效持续时间与探索性创新呈u型关系,与剥削性创新呈倒u型关系。此外,研究了过度表现的强度作为放大这两种非线性关系的调节因子。利用2006年至2018年691家中国制造业上市公司的企业层面和专利数据,实证检验为这些论点提供了支持证据。本研究通过引入和分析积极绩效偏差如何通过绩效反馈影响不同类型创新的时间视角,推进了目前对创新绩效的理解。
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引用次数: 0
An Empirical Study of AI Financial Advisor Adoption Through Technology Vulnerabilities in the Financial Context 金融环境下通过技术漏洞对人工智能财务顾问采用的实证研究
IF 8 1区 管理学 Q1 BUSINESS Pub Date : 2025-06-27 DOI: 10.1111/jpim.12795
Zi Wang, Ruizhi Yuan, Boying Li, V. Kumar, Ajay Kumar

Financial institutions are increasingly employing artificial intelligence (AI) solutions to optimize their financial advice and services for consumers. However, consumers have demonstrated reluctance toward adopting AI technology goods, and the intermediary psychological mechanism of adoption intention in the financial service context is unclear. Using the theoretical lens of technology affordances and constraints, this article proposes the concept of consumer technology vulnerability (CTV) as the mediating mechanism in the affordance–adoption process of AI financial advisors (AFAs). Meanwhile, consumer innovativeness and self-efficacy are investigated as individual traits that moderate perceptions and psychological impacts of AI affordances. Specifically, the study first conceptualizes AI affordances in a product innovation context by reviewing the burgeoning literature on AI to date. This is followed by a US-based survey (N = 616), which shows the positive indirect effects of information optimization, customizability, and human-likeness on AFA adoption intention through CTV. Self-efficacy and consumer innovativeness are found to enhance the positive effects of AI affordances on AFA adoption intention through CTV but diminish the impact of human-likeness on CTV. These findings highlight, for the first time, the mediating role of CTV in new technology adoption. This will help technology innovators and financial institutions to identify how consumers perceive and adopt different AI affordances, and therefore to better incorporate AI characteristics into financial product innovations.

金融机构越来越多地采用人工智能(AI)解决方案来优化他们为消费者提供的金融建议和服务。然而,消费者对人工智能技术产品表现出不情愿的态度,金融服务背景下采用意愿的中介心理机制尚不清楚。本文运用技术支持与约束的理论视角,提出消费者技术脆弱性(consumer technology vulnerability, CTV)概念作为人工智能财务顾问(AFAs)支持过程中的中介机制。同时,消费者创新能力和自我效能感作为调节人工智能认知和心理影响的个体特征进行了研究。具体而言,该研究首先通过回顾迄今为止关于人工智能的新兴文献,在产品创新背景下概念化了人工智能的功能。随后,美国的一项调查(N = 616)表明,通过CTV,信息优化、可定制性和人性化对AFA采用意愿有积极的间接影响。研究发现,自我效能感和消费者创新能力增强了人工智能可视性对人工智能采用意愿的正向影响,而降低了人类相似度对人工智能采用意愿的影响。这些发现首次强调了CTV在新技术采用中的中介作用。这将有助于技术创新者和金融机构确定消费者如何感知和采用不同的人工智能功能,从而更好地将人工智能特征纳入金融产品创新。
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引用次数: 0
AI Adoption in Family Firms: A Mixed-Methods Study on the Paradoxical Roles of Passive and Active Family Involvement 家族企业对人工智能的采用:基于被动和主动家族参与的矛盾角色的混合方法研究
IF 8 1区 管理学 Q1 BUSINESS Pub Date : 2025-06-14 DOI: 10.1111/jpim.12789
Jonas Soluk, Ivan Miroshnychenko, Satish Nambisan

Artificial intelligence (AI) technologies have gained significance for all types of firms, including family firms. However, unlike other business contexts, family firms face unique challenges in adopting complex and generative technologies, such as AI. This is particularly evident when examining the heterogeneous nature of family firms distinguished by passive (i.e., family ownership) and active (i.e., family management) family involvement. Specifically, we adopt a social capital perspective and combine inductive qualitative and deductive quantitative research into a mixed-methods design. In the first step, we conduct a multiple case study of eight firms using rich data from 125 interviews and archival documents. While the case evidence shows that strong external network ties with suppliers, customers, and competitors help overcome the challenges related to AI technologies, we reveal opposing impacts of passive and active family involvement. Interestingly, our qualitative insights emphasize a negative moderation effect for passive family ownership exacerbating the challenges of AI and a positive moderation effect for active family management facilitating AI adoption. In the second step, we conduct a quantitative test of this conceptual model. On the basis of large-scale data from 1444 firms, we find empirical support that increasing strengths of external network ties with suppliers, customers, and competitors drive AI adoption. Moreover, we find support for the opposing roles of passive family ownership as a negative moderator and active family management as a positive moderator in the relationship between supplier ties on the one hand and AI adoption on the other. Our study contributes toward a nuanced understanding of the idiosyncratic challenges of AI adoption faced by different types of family firms and the role of social capital in this regard and, more broadly, to research on innovation and technology adoption in family firms.

人工智能(AI)技术对包括家族企业在内的所有类型的企业都具有重要意义。然而,与其他商业环境不同,家族企业在采用人工智能等复杂的生成技术方面面临着独特的挑战。在研究被动(即家族所有权)和主动(即家族管理)家族参与的家族企业的异质性质时,这一点尤其明显。具体而言,我们采用社会资本视角,将归纳定性和演绎定量研究结合为一种混合方法设计。在第一步,我们使用来自125个访谈和档案文件的丰富数据对八家公司进行了多案例研究。虽然案例证据表明,与供应商、客户和竞争对手的强大外部网络联系有助于克服与人工智能技术相关的挑战,但我们揭示了被动和主动家庭参与的相反影响。有趣的是,我们的定性见解强调了被动家族所有权的负面调节效应加剧了人工智能的挑战,而积极家族管理的积极调节效应促进了人工智能的采用。第二步,我们对这一概念模型进行了定量检验。基于来自1444家公司的大规模数据,我们发现与供应商、客户和竞争对手的外部网络联系日益增强的优势推动了人工智能的采用。此外,我们发现在供应商关系和人工智能采用之间的关系中,被动家族所有权作为消极调节因素和主动家族管理作为积极调节因素的对立作用得到了支持。我们的研究有助于细致入微地理解不同类型的家族企业在采用人工智能方面面临的特殊挑战,以及社会资本在这方面的作用,更广泛地说,有助于研究家族企业的创新和技术采用。
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引用次数: 0
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Journal of Product Innovation Management
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