Pub Date : 2020-07-01DOI: 10.4018/ijegr.2020070105
E. Falco, Constantinos Stylianou, Gilberto Martínez, R. Kleinhans, Sara Basso-Moro, Haris Neophytou
This article investigates how training public officials from two municipalities in Spain and Cyprus with new technologies affects three dependent variables: level of understanding of the technological innovation being introduced, its perceived usefulness, and its perceived ease-of-use. The tests to determine the impact of training were carried out by means of a self-constructed questionnaire within a repeated measure experimental design. The results demonstrate that the three variables are indeed positively affected by the training sessions to users from both municipalities. Consequently, training plays a vital role in encouraging government employees and administrators to accept, adopt and utilize e-government technologies.
{"title":"User Acceptance of Technology: Statistical Analysis of Training's Impact on Local Government Employees' Perceived Usefulness and Perceived Ease-of-Use","authors":"E. Falco, Constantinos Stylianou, Gilberto Martínez, R. Kleinhans, Sara Basso-Moro, Haris Neophytou","doi":"10.4018/ijegr.2020070105","DOIUrl":"https://doi.org/10.4018/ijegr.2020070105","url":null,"abstract":"This article investigates how training public officials from two municipalities in Spain and Cyprus with new technologies affects three dependent variables: level of understanding of the technological innovation being introduced, its perceived usefulness, and its perceived ease-of-use. The tests to determine the impact of training were carried out by means of a self-constructed questionnaire within a repeated measure experimental design. The results demonstrate that the three variables are indeed positively affected by the training sessions to users from both municipalities. Consequently, training plays a vital role in encouraging government employees and administrators to accept, adopt and utilize e-government technologies.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124614071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-04-01DOI: 10.4018/ijegr.2020040103
Apeksha Hooda, M. Singla
The present study has been conducted to examine the relationship among the identified core-competencies to have successful e-governance. The study is carried out using a mixed method research, wherein the research model is developed based on the outcomes of exploratory study along with literature support. The model is empirically validated with 359 respondents from the Ministry of Finance, India using structured equation modelling technique. The theory of strategic intent forms the basis of the study. The study revealed the significant relationship amongst the identified core-competencies. The process management (PM) core-competency results in high employee engagement (EE). The PM and EE together lead to high internal service quality (ISQ). ISQ in turn leads to high external service quality (ESQ). This high ESQ leads to enhanced citizen satisfaction (CS). Leadership, culture, and technology moderate the impact of independent variables on dependent variables.
{"title":"Interplay of Core Competencies Driving E-Governance Success: A Mixed Method Research","authors":"Apeksha Hooda, M. Singla","doi":"10.4018/ijegr.2020040103","DOIUrl":"https://doi.org/10.4018/ijegr.2020040103","url":null,"abstract":"The present study has been conducted to examine the relationship among the identified core-competencies to have successful e-governance. The study is carried out using a mixed method research, wherein the research model is developed based on the outcomes of exploratory study along with literature support. The model is empirically validated with 359 respondents from the Ministry of Finance, India using structured equation modelling technique. The theory of strategic intent forms the basis of the study. The study revealed the significant relationship amongst the identified core-competencies. The process management (PM) core-competency results in high employee engagement (EE). The PM and EE together lead to high internal service quality (ISQ). ISQ in turn leads to high external service quality (ESQ). This high ESQ leads to enhanced citizen satisfaction (CS). Leadership, culture, and technology moderate the impact of independent variables on dependent variables.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121175734","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-04-01DOI: 10.4018/ijegr.2020040101
A. Aljaafreh
This study empirically examines the system satisfaction of employees from the Ministry of Health in Jordan toward the enhancement of the electronic health records (EHR) named HAKEEM. The proposed model has assimilated factors from the enriched end-user computer satisfaction (EUCS) model along with self-efficacy as a new predictor. The participants were 463 respondents distributed in public hospitals through all the country of Jordan. The data were collected by means of a self-administered survey and analyzed using SEM technique. The findings revealed that EUCS is significantly and positively affected by information quality, system quality, and self-efficacy. The study is also looking forward to providing empirical results and applicable recommendations for the Ministry of Health and HAKEEM provider in order to enhance and maximize the benefit of such EHR.
{"title":"Evaluating Electronic Health Records Systems in Jordan Extending EUCS With Self-Efficacy","authors":"A. Aljaafreh","doi":"10.4018/ijegr.2020040101","DOIUrl":"https://doi.org/10.4018/ijegr.2020040101","url":null,"abstract":"This study empirically examines the system satisfaction of employees from the Ministry of Health in Jordan toward the enhancement of the electronic health records (EHR) named HAKEEM. The proposed model has assimilated factors from the enriched end-user computer satisfaction (EUCS) model along with self-efficacy as a new predictor. The participants were 463 respondents distributed in public hospitals through all the country of Jordan. The data were collected by means of a self-administered survey and analyzed using SEM technique. The findings revealed that EUCS is significantly and positively affected by information quality, system quality, and self-efficacy. The study is also looking forward to providing empirical results and applicable recommendations for the Ministry of Health and HAKEEM provider in order to enhance and maximize the benefit of such EHR.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121957494","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-04-01DOI: 10.4018/ijegr.2020040102
Isaac Kofi Mensah
This study examined the impact of performance expectancy, effort expectancy, and citizen trust in institutions on the adoption of an electronic voting system. This was done by proposing and validating a unified model of electronic voting system adoption (UMEVSA) based on UTAUT. The results show that while performance expectancy was significant in determining the intention to adopt an e-voting system, effort expectancy does not. However, effort expectancy was found to be a positive determinant of the performance expectancy of an electronic voting system. Also, citizen trust in institutions positively predicts both the performance and effort expectancy of an electronic voting system and the intention to use an electronic voting system. The implications of these findings are discussed.
{"title":"Impact of Performance Expectancy, Effort Expectancy, and Citizen Trust on the Adoption of Electronic Voting System in Ghana","authors":"Isaac Kofi Mensah","doi":"10.4018/ijegr.2020040102","DOIUrl":"https://doi.org/10.4018/ijegr.2020040102","url":null,"abstract":"This study examined the impact of performance expectancy, effort expectancy, and citizen trust in institutions on the adoption of an electronic voting system. This was done by proposing and validating a unified model of electronic voting system adoption (UMEVSA) based on UTAUT. The results show that while performance expectancy was significant in determining the intention to adopt an e-voting system, effort expectancy does not. However, effort expectancy was found to be a positive determinant of the performance expectancy of an electronic voting system. Also, citizen trust in institutions positively predicts both the performance and effort expectancy of an electronic voting system and the intention to use an electronic voting system. The implications of these findings are discussed.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125897486","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-01DOI: 10.4018/ijegr.2019100104
R. Vragov, Nanda Kumar
This article uses the design science approach and a semi-field experiment to explore the differences between a laboratory and an on-line version of an electronic voting mechanism that allows citizens to express their preference intensities as well as to be compensated in case their preferred alternative is not chosen. The authors find that participants in the online version of the mechanism vote less frequently for their preferred alternative than participants in the laboratory version. Even though this difference negatively affects the participants' income distribution, it does not have a major effect on total social value. The article proposes changes that can be made to the online version of the mechanism in order to achieve results as good as the ones achieved in the laboratory.
{"title":"Preparing the Laboratory-to-Field Transition of a New Electronic Voting Mechanism: Design Lessons From an Exploratory Semi-Field Experiment","authors":"R. Vragov, Nanda Kumar","doi":"10.4018/ijegr.2019100104","DOIUrl":"https://doi.org/10.4018/ijegr.2019100104","url":null,"abstract":"This article uses the design science approach and a semi-field experiment to explore the differences between a laboratory and an on-line version of an electronic voting mechanism that allows citizens to express their preference intensities as well as to be compensated in case their preferred alternative is not chosen. The authors find that participants in the online version of the mechanism vote less frequently for their preferred alternative than participants in the laboratory version. Even though this difference negatively affects the participants' income distribution, it does not have a major effect on total social value. The article proposes changes that can be made to the online version of the mechanism in order to achieve results as good as the ones achieved in the laboratory.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116291773","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-01DOI: 10.4018/ijegr.2019100102
Seulki Lee-Geiller, Taejun Lee
Prior e-government development models have tended to consider e-government development per se as a goal, rather than as a means to an end. Considering the public value creation as a goal of public organizations, recent studies have assessed government websites from public value perspectives, but they have focused on the internal production of universal public value and overlooked contextualized public value co-creation. This study examines the ways in which e-government development models may be extended to contextualized public value co-creation, using a mixed-methods approaches. This study provides evidence for the extension to a contextualization stage that complements the goal-oriented vision.
{"title":"Co-Creating Public Value in E-Government: A Case Study of Korean Municipal Government Websites","authors":"Seulki Lee-Geiller, Taejun Lee","doi":"10.4018/ijegr.2019100102","DOIUrl":"https://doi.org/10.4018/ijegr.2019100102","url":null,"abstract":"Prior e-government development models have tended to consider e-government development per se as a goal, rather than as a means to an end. Considering the public value creation as a goal of public organizations, recent studies have assessed government websites from public value perspectives, but they have focused on the internal production of universal public value and overlooked contextualized public value co-creation. This study examines the ways in which e-government development models may be extended to contextualized public value co-creation, using a mixed-methods approaches. This study provides evidence for the extension to a contextualization stage that complements the goal-oriented vision.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132641056","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-01DOI: 10.4018/ijegr.2019100103
Rajesh R. Pai, Sreejith Alathur
To investigate factors that influence mobile health technology and application acceptance for health service delivery in India. The paper identifies a technology acceptance model that can be limited to the Indian rural populations. The data is collected from 60 semi-structured interviews with rural populations, including doctors. Contents of these phases were transcribed, and quotes are presented constituting a proposed technology acceptance model. Findings indicate that people in the rural community have mobile phones and are mainly used to communicate by phone calls their relatives, friends, and family members. The study also revealed that a lack of knowledge, mobile literacy, trust, social influence, individual cognitive factors, and technical infrastructure were found to influence mobile phone use for health activities. Triangulating the findings from the literature and interview, the study has identified a set of interrelated acceptance factors that the authors proposed as mobile health technology acceptance model for the rural community of India.
{"title":"Predicting Mobile Health Technology Acceptance by the Indian Rural Community: A Qualitative Study","authors":"Rajesh R. Pai, Sreejith Alathur","doi":"10.4018/ijegr.2019100103","DOIUrl":"https://doi.org/10.4018/ijegr.2019100103","url":null,"abstract":"To investigate factors that influence mobile health technology and application acceptance for health service delivery in India. The paper identifies a technology acceptance model that can be limited to the Indian rural populations. The data is collected from 60 semi-structured interviews with rural populations, including doctors. Contents of these phases were transcribed, and quotes are presented constituting a proposed technology acceptance model. Findings indicate that people in the rural community have mobile phones and are mainly used to communicate by phone calls their relatives, friends, and family members. The study also revealed that a lack of knowledge, mobile literacy, trust, social influence, individual cognitive factors, and technical infrastructure were found to influence mobile phone use for health activities. Triangulating the findings from the literature and interview, the study has identified a set of interrelated acceptance factors that the authors proposed as mobile health technology acceptance model for the rural community of India.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125879418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-10-01DOI: 10.4018/ijegr.2019100101
D. Sayogo, S. B. C. Yuli, W. Wiyono
A smart public library holds crucial roles in the current fast-moving smart environment. This study defines what constitutes a smart library and outlines the critical challenges affecting the readiness of the library to adopt a smart library in developing countries. Using a case study encompassing documentation analysis and in-depth interviews with 13 public officials at the Regency of Bojonegoro, Indonesia, this study demonstrates that expensive ICTs expenditures does not necessarily mean achieving a smart library. The findings showcase that a smart library started from the innovative and inventive programs and services that are progressively geared toward achieving the library as a place for the co-production of knowledge. The findings further demonstrate that technology per se is not the most critical challenge for a smart library. The findings highlight data awareness, organizational issues, insufficient policies and regulations, and public concerns as more significant challenges to the adoption of a smart library than technological capability and infrastructure.
{"title":"Analyzing the Conceptualization of and Challenges to Adopt Smart Public Library in Indonesia","authors":"D. Sayogo, S. B. C. Yuli, W. Wiyono","doi":"10.4018/ijegr.2019100101","DOIUrl":"https://doi.org/10.4018/ijegr.2019100101","url":null,"abstract":"A smart public library holds crucial roles in the current fast-moving smart environment. This study defines what constitutes a smart library and outlines the critical challenges affecting the readiness of the library to adopt a smart library in developing countries. Using a case study encompassing documentation analysis and in-depth interviews with 13 public officials at the Regency of Bojonegoro, Indonesia, this study demonstrates that expensive ICTs expenditures does not necessarily mean achieving a smart library. The findings showcase that a smart library started from the innovative and inventive programs and services that are progressively geared toward achieving the library as a place for the co-production of knowledge. The findings further demonstrate that technology per se is not the most critical challenge for a smart library. The findings highlight data awareness, organizational issues, insufficient policies and regulations, and public concerns as more significant challenges to the adoption of a smart library than technological capability and infrastructure.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116961226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-01DOI: 10.4018/ijegr.2019070102
Sheshadri Chatterjee, S. SreenivasuluN.
Personal data sharing has become an important issue in public and private sectors of our society. However, data subjects are perceived to be always unwilling to share their data on security and privacy reasons. They apprehend that those data will be misused at the cost of their privacy jeopardising their human rights. Thus, personal data sharing is closely associated with human right issues. This concern of data subjects has increased manifolds owing to the interference of Artificial Intelligence (AI) since AI can analyse data without human intervention. In this background, this article has taken an attempt to investigate how applications of AI and imposition of regulatory controls with appropriate governance can influence the impact of personal data sharing on the issues of human right abuses.
{"title":"Personal Data Sharing and Legal Issues of Human Rights in the Era of Artificial Intelligence: Moderating Effect of Government Regulation","authors":"Sheshadri Chatterjee, S. SreenivasuluN.","doi":"10.4018/ijegr.2019070102","DOIUrl":"https://doi.org/10.4018/ijegr.2019070102","url":null,"abstract":"Personal data sharing has become an important issue in public and private sectors of our society. However, data subjects are perceived to be always unwilling to share their data on security and privacy reasons. They apprehend that those data will be misused at the cost of their privacy jeopardising their human rights. Thus, personal data sharing is closely associated with human right issues. This concern of data subjects has increased manifolds owing to the interference of Artificial Intelligence (AI) since AI can analyse data without human intervention. In this background, this article has taken an attempt to investigate how applications of AI and imposition of regulatory controls with appropriate governance can influence the impact of personal data sharing on the issues of human right abuses.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125554849","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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