Pub Date : 2019-07-01DOI: 10.4018/ijegr.2019070106
Palina Prysmakova
The question of utility of open data and related civil society initiatives depends on whom we consider a beneficiary in each particular case. The article provides a recent example of a civil society initiative that addressed the openness of procurement practices across the nations of European Union and its neighboring partners. Analyzing the project against Open Government Working Group's principles of open data, the article demonstrates that it indeed improved some levels of procurement data openness. Meanwhile, despite some utility of the project for the European Commission, the analysis suggests rather low utility for the public at large. The article suggests that, (1) utility has multiple levels, and some data in an open source is better than none; (2) data has to be understandable to have any utility for final consumers; and otherwise, the only utility achieved is the legitimization of the current governmental practices instead of their improvement
{"title":"When a Civil Society Initiative Becomes a Tool to Justify the Government: Openness Versus Utility Achieved by OpenTED","authors":"Palina Prysmakova","doi":"10.4018/ijegr.2019070106","DOIUrl":"https://doi.org/10.4018/ijegr.2019070106","url":null,"abstract":"The question of utility of open data and related civil society initiatives depends on whom we consider a beneficiary in each particular case. The article provides a recent example of a civil society initiative that addressed the openness of procurement practices across the nations of European Union and its neighboring partners. Analyzing the project against Open Government Working Group's principles of open data, the article demonstrates that it indeed improved some levels of procurement data openness. Meanwhile, despite some utility of the project for the European Commission, the analysis suggests rather low utility for the public at large. The article suggests that, (1) utility has multiple levels, and some data in an open source is better than none; (2) data has to be understandable to have any utility for final consumers; and otherwise, the only utility achieved is the legitimization of the current governmental practices instead of their improvement","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124125535","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-01DOI: 10.4018/ijegr.2019070104
T. Nam
This study, using the smart city case of Korea (the evolution from ubiquitous to smart cities) in the recent decade, suggests conditions of successful governance for smart cities. U-City as a preceding version of smart cities in Korea failed to reflect not only ideas and opinions but also wants, needs, and desires of citizens because its vision did not emerge from citizens. Rather, the nation-driven top-down initiative sought to make technology-driven changes in city services, as the term “ubiquitous” hints. However, smart cities do not lie only in the dimension of technology. To make a city smart, city governments should focus on selected problems facing constraints of budget and resources, seeking for a small and open government. Citizens are required to play multiple roles: e.g., a co-producer of city services, a watchdog of city policies and administration, and a champion of city brands.
{"title":"The Evolution From Ubiquitous to Smart Cities: A Case of Korea","authors":"T. Nam","doi":"10.4018/ijegr.2019070104","DOIUrl":"https://doi.org/10.4018/ijegr.2019070104","url":null,"abstract":"This study, using the smart city case of Korea (the evolution from ubiquitous to smart cities) in the recent decade, suggests conditions of successful governance for smart cities. U-City as a preceding version of smart cities in Korea failed to reflect not only ideas and opinions but also wants, needs, and desires of citizens because its vision did not emerge from citizens. Rather, the nation-driven top-down initiative sought to make technology-driven changes in city services, as the term “ubiquitous” hints. However, smart cities do not lie only in the dimension of technology. To make a city smart, city governments should focus on selected problems facing constraints of budget and resources, seeking for a small and open government. Citizens are required to play multiple roles: e.g., a co-producer of city services, a watchdog of city policies and administration, and a champion of city brands.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124067844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-01DOI: 10.4018/ijegr.2019070101
Vasco Furtado, Lanna Lima, D. A. Chagas, V. Pinheiro, Carlos Caminha, E. Furtado, M. Mafra
The relationship between governments and their citizens has changed with the rise of ICTs. Even if these changes can strengthen the active role of society in the control and participation of public administration, there is a risk that this process can increase exclusion especially in developing countries, mainly because a large part of the population does not have access at all times to the facilities and services provided by ICTs. This article describes e-Totem, a software and hardware platform produced to support inclusive e-participation in large cities. It is also described three popular participation initiatives implemented using the platform, from which hundreds of thousands of citizen interactions were obtained from the platform. e-Totem is customized to be inclusive and suitable for use in such a wide variety of scenarios as well as being used by such a significant volume of people.
{"title":"E-Totem, Digital Locative Media to Support E-Participation in Cities","authors":"Vasco Furtado, Lanna Lima, D. A. Chagas, V. Pinheiro, Carlos Caminha, E. Furtado, M. Mafra","doi":"10.4018/ijegr.2019070101","DOIUrl":"https://doi.org/10.4018/ijegr.2019070101","url":null,"abstract":"The relationship between governments and their citizens has changed with the rise of ICTs. Even if these changes can strengthen the active role of society in the control and participation of public administration, there is a risk that this process can increase exclusion especially in developing countries, mainly because a large part of the population does not have access at all times to the facilities and services provided by ICTs. This article describes e-Totem, a software and hardware platform produced to support inclusive e-participation in large cities. It is also described three popular participation initiatives implemented using the platform, from which hundreds of thousands of citizen interactions were obtained from the platform. e-Totem is customized to be inclusive and suitable for use in such a wide variety of scenarios as well as being used by such a significant volume of people.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128347511","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-01DOI: 10.4018/ijegr.2019070105
Christian U. Amu, N. C. Nwezeaku, L. E. Akujuobi, Benedict Anayo Ozurunba, S. Njie, I. Wogu, S. Misra
While scholars like Wogu and Misra unanimously affirmed the beneficial roles of adopting AI powered ICT systems in various sectors of government and endeavours, most countries in OECD and the Commonwealth - for reasons described as ‘a political reckless attitude' - have shied away from fully adopting and implementing intelligent debt management systems for their country's financial sectors, hence, the looming debt crisis hanging over them. Premised on the Public Choice theory, the study adopts Marilyn's Ex-post facto research design and Creswell's mix-method research approaches to interrogate the arguments proffered for and against the public debt management and the benefits of ICT, with a view to identifying the nexus that exists between the politics of debt management crisis and the role of ICT for 21st-century polities. The article identified a high degree of political rascality amongst political elites and a lackadaisical will towards the full implementation of intelligent debt management systems in the countries with looming debt crisis. Viable recommendations were proffered.
{"title":"The Politics of Public Debt Management Among Rising Hegemonies and the Role of ICT: Implications for Theory and Practice for 21st Century Polities","authors":"Christian U. Amu, N. C. Nwezeaku, L. E. Akujuobi, Benedict Anayo Ozurunba, S. Njie, I. Wogu, S. Misra","doi":"10.4018/ijegr.2019070105","DOIUrl":"https://doi.org/10.4018/ijegr.2019070105","url":null,"abstract":"While scholars like Wogu and Misra unanimously affirmed the beneficial roles of adopting AI powered ICT systems in various sectors of government and endeavours, most countries in OECD and the Commonwealth - for reasons described as ‘a political reckless attitude' - have shied away from fully adopting and implementing intelligent debt management systems for their country's financial sectors, hence, the looming debt crisis hanging over them. Premised on the Public Choice theory, the study adopts Marilyn's Ex-post facto research design and Creswell's mix-method research approaches to interrogate the arguments proffered for and against the public debt management and the benefits of ICT, with a view to identifying the nexus that exists between the politics of debt management crisis and the role of ICT for 21st-century polities. The article identified a high degree of political rascality amongst political elites and a lackadaisical will towards the full implementation of intelligent debt management systems in the countries with looming debt crisis. Viable recommendations were proffered.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134081123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-07-01DOI: 10.4018/ijegr.2019070103
Sunith Hebbar, Yogesh Kumar Dwivedi, Michael D. Williams, Banita Lal
The study focuses on developing a mobile government (MG) adoption framework with a key consideration on social media (SM) influence. As social media is now becoming a prominent channel for various marketing activities knowing its impact on MG adoption is crucial. Further, as MG is constantly evolving, a deeper understanding on the adoption behaviour of the citizens is quintessential for strategizing its implementation. Thus, a detailed review of the articles on citizen's perspective on MG adoption and social media, was performed. It was found that the integration of theories like DOI and URT, which are critical during the evolving stages of MG adoption is significant. The other key contribution is the consideration of social media and its impact on MG adoption. Further, the factors such as awareness, social influence, and facilitating condition were also found to be very crucial. The SM-MG adoption framework developed integrating the theories like DOI, URT along with Social media is validated using a Structural Equation Modelling and results of which are discussed in detail.
{"title":"Social Media Influence and Mobile Government Adoption: A Conceptual Framework and its Validation","authors":"Sunith Hebbar, Yogesh Kumar Dwivedi, Michael D. Williams, Banita Lal","doi":"10.4018/ijegr.2019070103","DOIUrl":"https://doi.org/10.4018/ijegr.2019070103","url":null,"abstract":"The study focuses on developing a mobile government (MG) adoption framework with a key consideration on social media (SM) influence. As social media is now becoming a prominent channel for various marketing activities knowing its impact on MG adoption is crucial. Further, as MG is constantly evolving, a deeper understanding on the adoption behaviour of the citizens is quintessential for strategizing its implementation. Thus, a detailed review of the articles on citizen's perspective on MG adoption and social media, was performed. It was found that the integration of theories like DOI and URT, which are critical during the evolving stages of MG adoption is significant. The other key contribution is the consideration of social media and its impact on MG adoption. Further, the factors such as awareness, social influence, and facilitating condition were also found to be very crucial. The SM-MG adoption framework developed integrating the theories like DOI, URT along with Social media is validated using a Structural Equation Modelling and results of which are discussed in detail.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"87 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124956161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.4018/ijegr.2019040101
Lourdes Moreno, Paloma Martínez
Barriers to web accessibility exist that deny the rights of people with disabilities to access content on public sector websites even though equal access is mandatory on e-government websites in most countries. In order to achieve web accessibility, specific standards and technology are essential for ensuring compliance with accessibility laws. In order to support the implementation of accessibility standards facilitating compliance with laws and methodological approaches exist which can play an important role in making e-government websites more accessible. The purpose of this article is to present the regulatory framework regarding accessibility, a survey of the technology and a proposal of good practices concerning technology which evaluates accessibility as a support resource. Recently, standards have been updated which make compliance with accessibility standards mandatory in the upcoming years. Faced with this situation, this work provides support resources to this new regulatory framework such as approaches to accessibility monitoring and evaluation technology.
{"title":"Accessibility Compliance for E-Government Websites: Laws, Standards, and Evaluation Technology","authors":"Lourdes Moreno, Paloma Martínez","doi":"10.4018/ijegr.2019040101","DOIUrl":"https://doi.org/10.4018/ijegr.2019040101","url":null,"abstract":"Barriers to web accessibility exist that deny the rights of people with disabilities to access content on public sector websites even though equal access is mandatory on e-government websites in most countries. In order to achieve web accessibility, specific standards and technology are essential for ensuring compliance with accessibility laws. In order to support the implementation of accessibility standards facilitating compliance with laws and methodological approaches exist which can play an important role in making e-government websites more accessible. The purpose of this article is to present the regulatory framework regarding accessibility, a survey of the technology and a proposal of good practices concerning technology which evaluates accessibility as a support resource. Recently, standards have been updated which make compliance with accessibility standards mandatory in the upcoming years. Faced with this situation, this work provides support resources to this new regulatory framework such as approaches to accessibility monitoring and evaluation technology.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123147257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.4018/ijegr.2019040105
Apeksha Hooda, M. Singla
The purpose of the present study is to assess the maturity level of government process reengineering and investigate the reasons for not achieving much anticipated benefits of E-Governance implementation across developing countries. The present study qualitatively analyzes the reengineering status of government processes in the current E-Governance implementation practices across India using the Process and Enterprise Maturity Model (PEMM). The structured interview was conducted with key people involved in the E-Governance implementation across India. The findings of study indicated that the E-Governance implementation in India is presently missing on the reengineering of government processes, owing to which these processes are not mature enough to deliver the higher performance post E-Governance implementation. The findings of the study suggested that to ensure the performance of government processes, the need is to focus upon the process enablers and enterprise capabilities.
{"title":"Process Transformations in E-Governance: Exploring Reasons of Failure Using the PEMM Model","authors":"Apeksha Hooda, M. Singla","doi":"10.4018/ijegr.2019040105","DOIUrl":"https://doi.org/10.4018/ijegr.2019040105","url":null,"abstract":"The purpose of the present study is to assess the maturity level of government process reengineering and investigate the reasons for not achieving much anticipated benefits of E-Governance implementation across developing countries. The present study qualitatively analyzes the reengineering status of government processes in the current E-Governance implementation practices across India using the Process and Enterprise Maturity Model (PEMM). The structured interview was conducted with key people involved in the E-Governance implementation across India. The findings of study indicated that the E-Governance implementation in India is presently missing on the reengineering of government processes, owing to which these processes are not mature enough to deliver the higher performance post E-Governance implementation. The findings of the study suggested that to ensure the performance of government processes, the need is to focus upon the process enablers and enterprise capabilities.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116136567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.4018/ijegr.2019040102
Sheshadri Chatterjee
In this study, an attempt was taken to identify the issues concerning to regulations and governance which could substantially influence the citizens of India relating to adoption of the Internet of Things. The objective of this study is to highlight the importance of Internet of Things policymaking by the Government of India prescribing proper regulatory frameworks and good governance for effective and successful adoption of the Internet of Things by the citizens of India. An empirical approach has been taken for understanding the impact of IoT policy towards adoption of IoT enabled devices by the citizens of India. Structural equation modeling (SEM) has been used towards analysis of the data collected from three metro cities in India. The study finds out the impact of IoT policy towards adoption of the Internet of Things by the citizens in India and its importance towards improving the quality of life of the citizens of India.
{"title":"Influence of IoT Policy on Quality of Life: From Government and Citizens' Perspectives","authors":"Sheshadri Chatterjee","doi":"10.4018/ijegr.2019040102","DOIUrl":"https://doi.org/10.4018/ijegr.2019040102","url":null,"abstract":"In this study, an attempt was taken to identify the issues concerning to regulations and governance which could substantially influence the citizens of India relating to adoption of the Internet of Things. The objective of this study is to highlight the importance of Internet of Things policymaking by the Government of India prescribing proper regulatory frameworks and good governance for effective and successful adoption of the Internet of Things by the citizens of India. An empirical approach has been taken for understanding the impact of IoT policy towards adoption of IoT enabled devices by the citizens of India. Structural equation modeling (SEM) has been used towards analysis of the data collected from three metro cities in India. The study finds out the impact of IoT policy towards adoption of the Internet of Things by the citizens in India and its importance towards improving the quality of life of the citizens of India.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"51 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126940757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.4018/ijegr.2019040104
B. Sousa, Vitor Fonseca, Luís Cordeiro, Bianca Flamigni, L. Foschini, P. Simões, U. Sivarajah, V. Weerakkody
Participatory budgeting (PB) is currently one of the most widely adopted democratic innovations. ICT platforms are key enablers of PB processes, by supporting citizen engagement. They support the establishment of diverse participation channels to build candidate proposals, for the voting process, and for monitoring proposals' implementation. PB platforms differ from electronic voting systems, reflecting the intrinsic nature of PB processes. While vote secrecy and trustworthiness of voting results is still a major requirement, other factors weight in, such as the focus on the whole process and the need for engaging several citizens by providing multiple participation channels. PB processes take place at multiple scales (municipal, national) requiring flexible deployment and dimensioning approaches. EMPATIA is an ICT platform for PB, based on multiple dimensioning and deployment options that reflect the scenarios where PB tools are expected to operate. The evaluation results provide relevant inputs to the design and implementation of similar participatory and/or voting platforms.
{"title":"EMPATIA: A Multichannel Platform for Participatory Budgeting","authors":"B. Sousa, Vitor Fonseca, Luís Cordeiro, Bianca Flamigni, L. Foschini, P. Simões, U. Sivarajah, V. Weerakkody","doi":"10.4018/ijegr.2019040104","DOIUrl":"https://doi.org/10.4018/ijegr.2019040104","url":null,"abstract":"Participatory budgeting (PB) is currently one of the most widely adopted democratic innovations. ICT platforms are key enablers of PB processes, by supporting citizen engagement. They support the establishment of diverse participation channels to build candidate proposals, for the voting process, and for monitoring proposals' implementation. PB platforms differ from electronic voting systems, reflecting the intrinsic nature of PB processes. While vote secrecy and trustworthiness of voting results is still a major requirement, other factors weight in, such as the focus on the whole process and the need for engaging several citizens by providing multiple participation channels. PB processes take place at multiple scales (municipal, national) requiring flexible deployment and dimensioning approaches. EMPATIA is an ICT platform for PB, based on multiple dimensioning and deployment options that reflect the scenarios where PB tools are expected to operate. The evaluation results provide relevant inputs to the design and implementation of similar participatory and/or voting platforms.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117102602","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-04-01DOI: 10.4018/ijegr.2019040103
Mohammed Adel Al Najjar, Assem Alabdelqader, E. Abu-Shanab
The success of any mobile service depends on the perceived efficiency and effectiveness of using the service. This research article attempts to evaluate the factors influencing the effectiveness and efficiency of the Kahramaa mobile service, where both influence users' satisfaction. From a system's features perspective, timeliness and availability were significant predictors of efficiency, accuracy, and usability were significant predictors of effectiveness. Accessibility and reliability failed to influence efficiency and effectiveness respectively. Structural equation modeling was used to estimate the research model and explained 61.7% of the variance in satisfaction. The article reports valuable insights for public officials and researchers based on a system's features perspective. Conclusions and implications are reported at the end.
{"title":"Mobile Government Services and Resident Satisfaction: Evaluation of Kahramaa Mobile Services","authors":"Mohammed Adel Al Najjar, Assem Alabdelqader, E. Abu-Shanab","doi":"10.4018/ijegr.2019040103","DOIUrl":"https://doi.org/10.4018/ijegr.2019040103","url":null,"abstract":"The success of any mobile service depends on the perceived efficiency and effectiveness of using the service. This research article attempts to evaluate the factors influencing the effectiveness and efficiency of the Kahramaa mobile service, where both influence users' satisfaction. From a system's features perspective, timeliness and availability were significant predictors of efficiency, accuracy, and usability were significant predictors of effectiveness. Accessibility and reliability failed to influence efficiency and effectiveness respectively. Structural equation modeling was used to estimate the research model and explained 61.7% of the variance in satisfaction. The article reports valuable insights for public officials and researchers based on a system's features perspective. Conclusions and implications are reported at the end.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"85 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115878294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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