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The Factors of E-Government Service Quality in Kuwait During the Coronavirus Disease 2019 Pandemic 2019冠状病毒病大流行期间科威特电子政务服务质量影响因素
Pub Date : 2022-01-01 DOI: 10.4018/ijegr.311417
O. Alhussainan, Munirah Ahmed AlFayyadh, A. Al-Saber, A. Alkandari
This study aims to explain factors that have influenced the e-government service quality in Kuwait during the Coronavirus Disease 2019 (COVID-19) pandemic. Data is collected data from 392 users of the e-government services in Kuwait. The analysis has revealed that having a functional e-government portal allows citizens to complete their transactions and depend heavily on using the e-government services. Moreover, trust, ease of use, and citizen's support were also significant in terms of affecting service quality. The findings also show reliability of content and appearance of information as significant factors. COVID-19 had moderating influence on the relationship between reliability, trust, and citizens' support with e-government service quality. These results imply that citizens care about the functionality of the e-government portal and that it allows them to conduct all the transactions and processes that they need. These findings are useful for government officials to understand the most important elements for e-government service quality and thus design services.
本研究旨在解释在2019冠状病毒病(COVID-19)大流行期间影响科威特电子政务服务质量的因素。数据是从科威特电子政务服务的392个用户收集的数据。分析显示,拥有一个功能齐全的电子政务门户网站可以让公民完成他们的交易,并在很大程度上依赖于使用电子政务服务。此外,信任、易用性和市民支持对服务质量的影响也显著。研究结果还表明,信息内容和外观的可靠性是重要因素。COVID-19对电子政务服务质量与可靠性、信任和公民支持之间的关系具有调节作用。这些结果表明,公民关心电子政务门户的功能,它允许他们进行所需的所有交易和流程。这些发现有助于政府官员了解影响电子政务服务质量的最重要因素,从而设计服务。
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引用次数: 2
Artificial Intelligence Adoption for E-Government: Analysis of Enablers in an Emerging Economy 电子政务采用人工智能:新兴经济体的推动因素分析
Pub Date : 2022-01-01 DOI: 10.4018/ijegr.300773
A. Fetais, M. Faisal, L. Sabir, Bader Al Esmael
Recent advancements in Artificial Intelligence (AI), is expected to have a major impact on the ways governments provide services to the population. The major objective of this paper is to identify success factors for AI adoption in public sector organizations and understand the interrelationships among them. Eleven factors were identified from the literature and were modeled using ISM method. The results show that “Top Management Support” and “Supportive Regulatory Environment” as most important drivers enabling AI adoption in e-government. Further, the variable “Training & Skill Development” is found to be a critical link in developing “AI driven Services Ecosystem” leading to business process transformation in e-government. The findings of this study are expected to provide an insight to further improve and promote adoption of AI based solution in facilitating e-government. The results of the study are among the first academic attempt to shed light on the key role of enablers supporting AI adoption in an emerging economy.
人工智能(AI)的最新进展预计将对政府向民众提供服务的方式产生重大影响。本文的主要目标是确定公共部门组织采用人工智能的成功因素,并了解它们之间的相互关系。从文献中识别出11个影响因素,并采用ISM方法建立模型。结果表明,“高层管理支持”和“支持性监管环境”是推动电子政务采用人工智能的最重要因素。此外,变量“培训和技能发展”被发现是开发“人工智能驱动的服务生态系统”的关键环节,从而导致电子政务中的业务流程转型。这项研究的结果可望为进一步改善和推广采用人工智能解决方案,以促进电子政府的发展提供见解。这项研究的结果是首次在学术上尝试揭示支持新兴经济体采用人工智能的推动者的关键作用。
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引用次数: 0
From Bureaucracy to Citizen-Centricity: How the Citizen-Journey Should Inform the Digital Transformation of Public Services 从官僚主义到公民中心:公民之旅如何指导公共服务的数字化转型
Pub Date : 2022-01-01 DOI: 10.4018/ijegr.305230
Deepak Saxena, Laurent Muzellec, Joe McDonagh
Organisations, including public service organisations, are increasingly adopting a digital transformation strategy, and deploying digital capabilities to enhance customer experience. However, digital initiatives in public services often focus more on the technology with relatively less regard to the citizen for whom the services are designed. To address this lacuna, this study contextualises the digital transformation of public services by focusing on the citizen. This study is based on data collected in the conduct of two projects involving public services within an EU member state. Based on the analysis of the citizen-journey in availing of public services, five common pain-points are identified – information inconsistencies, intricate website navigation, bureaucratic jargon, disconnected multichannel touchpoints, and a lack of real-time online support. To alleviate the pain-points, we offer five insights based on academic insights and international benchmarking.
包括公共服务机构在内的组织正越来越多地采用数字化转型战略,并部署数字化能力来增强客户体验。然而,公共服务中的数字倡议往往更多地关注技术,而相对较少考虑服务的设计对象。为了解决这一空白,本研究通过关注公民,将公共服务的数字化转型置于背景下。本研究基于在两个涉及欧盟成员国公共服务的项目中收集的数据。基于对公民使用公共服务过程的分析,我们确定了五个常见的痛点——信息不一致、复杂的网站导航、官僚主义术语、断开的多渠道接触点以及缺乏实时在线支持。为了减轻痛点,我们基于学术见解和国际基准提供了五个见解。
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引用次数: 1
E-Government Innovation, Financial Disclosure, and Public Sector Accounts: A Global Study of 30 Small Island Countries 电子政务创新、财务披露和公共部门账户:对30个小岛屿国家的全球研究
Pub Date : 2022-01-01 DOI: 10.4018/ijegr.314152
Suwastika Naidu, Fang Zhao, A. Chand, Arvind Patel, Atishwar Pandaram
This study seeks to test and examine the relationships and impacts of e-government development and e-participation on the financial disclosure of public sector accounts in the context of small island countries. To study the relationships and impacts, the authors drew on (1) e-government development index and (2) e-participation index as measures of e-government development and e-participation. They developed a public accounts internet financial disclosure index (PAIFDI) to measure the online financial disclosure of public sector accounts. A total of 30 small island countries were selected for this study. Data were generated from the 2018 United Nations e-government survey and through assessment of the national websites of 30 small island developing countries. The findings from this study also showed that e-government development has a positive and statistically significant impact on PAIFDI, at a 5% level of significance, holding all other variables constant.
本研究旨在测试和检验小岛屿国家背景下电子政务发展和电子参与对公共部门账户财务披露的关系和影响。为了研究两者之间的关系和影响,作者采用了(1)电子政务发展指数和(2)电子政务参与指数作为电子政务发展和电子政务参与的测度。他们开发了一个公共账户互联网财务披露指数(PAIFDI)来衡量公共部门账户的在线财务披露。总共选择了30个小岛屿国家进行这项研究。数据来自2018年联合国电子政务调查,并通过对30个小岛屿发展中国家的国家网站进行评估。本研究的结果还表明,电子政务发展对PAIFDI具有统计学上显著的正向影响,在所有其他变量不变的情况下,显著性水平为5%。
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引用次数: 0
Exploring the Acceptance of Smart Grid Technology in India: Role of Government Policies and Regulatory Framework 探索智能电网技术在印度的接受度:政府政策和监管框架的作用
Pub Date : 2022-01-01 DOI: 10.4018/ijegr.314219
Archana
In the last few decades, technological advancements in the power sector have accelerated the evolution of the smart grid to make the grid more efficient, reliable, and secure. Being a consumer-centric technology, a lack of knowledge and awareness in consumers may lead to consumer opposition, which could imperil the grid modification process. This research aims to identify and prioritize the factors that can be considered barriers to technology acceptance for smart grid development in India. This study follows an integrated approach of literature review, AHP, and FERA. In the present work, 17 barriers have been identified and ranked on the basis of the social, technical, and economic paradigm. This study finds the impact of government policies and stakeholders' involvement in consumers' acceptance of smart grid technology and its importance towards improving the quality of life of Indians. The government should play as the main proponent. The present work will contribute to developing and upgrading the basic framework for the smart grid in a developing country like India.
在过去的几十年里,电力行业的技术进步加速了智能电网的发展,使电网更加高效、可靠和安全。作为一项以消费者为中心的技术,消费者缺乏知识和意识可能会导致消费者的反对,这可能会危及电网改造过程。这项研究的目的是确定和优先考虑可能被认为是印度智能电网发展技术接受障碍的因素。本研究采用文献综述、层次分析法和FERA综合分析方法。在目前的工作中,已经确定了17个障碍,并根据社会、技术和经济范式进行了排名。本研究发现政府政策和利益相关者的参与对消费者接受智能电网技术的影响及其对提高印度人生活质量的重要性。政府应该扮演主要支持者的角色。目前的工作将有助于发展和升级印度等发展中国家智能电网的基本框架。
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引用次数: 1
Enablers and Challenges for E-Health Services: A Systematic Literature Review 电子医疗服务的推动因素和挑战:系统的文献综述
Pub Date : 2022-01-01 DOI: 10.4018/ijegr.298626
R. Kumari, A. Singh, Rajeev Verma, A. Fetais
The purpose of the paper is to systematically review the literature of enablers and challenges for implementation and adoption e-health service. The review aims to identify the most critical success factors and barriers related with the development and growth of the e-health services under different circumstances. A total 68 relevant publications related to enablers and challenges of e-health services were selected from a total 694 research papers. These publications were thoroughly reviewed to find out the critical factors influencing the e-health services. The findings indicate that there are five broad factors viz. technological, environmental, organizational, social and economical along with four major stakeholders’ viz. citizens, patients, caregivers and service providers which influence the e-health services. These factors act as enablers as well as challenges for proper implementation and adoption of e-health services in different situations. On the basis of the findings of the review, a conceptual diamond model of e-health services adoption has been proposed.
本文的目的是系统地回顾了电子卫生服务实施和采用的推动因素和挑战的文献。审查的目的是确定在不同情况下与电子保健服务的发展和增长有关的最关键的成功因素和障碍。从总共694篇研究论文中选择了68篇与电子保健服务的推动因素和挑战有关的相关出版物。对这些出版物进行了彻底审查,以找出影响电子保健服务的关键因素。研究结果表明,影响电子卫生服务的因素包括技术、环境、组织、社会和经济五大因素以及公民、患者、护理人员和服务提供者四大利益相关者。这些因素既是在不同情况下正确实施和采用电子保健服务的推动因素,也是挑战。在审查结果的基础上,提出了采用电子保健服务的概念性钻石模型。
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引用次数: 1
Facilitating the Creativity of Governmental Employees via High-Involvement Human Resource Management Practices: The Mediating Role of Felt-Trust 高投入人力资源管理实践对政府雇员创造力的促进:感觉信任的中介作用
Pub Date : 2022-01-01 DOI: 10.4018/ijegr.298628
Ahmad M. Obeidat
The study examines some of the facilitators of governmental employees’ creativity by developing and testing a model linking perceived high-involvement human resource practices (HIHRPs) to an employee’s creativity (EC), via the mediating mechanism of an employee’s felt trust (FT). Online questionnaires were used to collect data from 241 staff members at a main governmental university in Jordan. Structural-equation modeling (SEM) via AMOS and the PROCESS macro in SPSS were used for data analysis. The study found: 1-HIHRPs as a bundle had a positive significant influence on EC, however, as discrete practices, only empowerment and competence development had significant relations with EC. 2-HIHRPs (as a bundle and as discrete practices) had positive significant influences on FT. 3-FT was positively and significantly related to EC. 4-FT mediated the relations between HIHRPs (as a bundle and as discrete practices) and EC.
本研究通过开发和测试一个模型,通过员工感觉信任(FT)的中介机制,将感知到的高投入人力资源实践(HIHRPs)与员工的创造力(EC)联系起来,考察了政府雇员创造力的一些促进因素。在线调查问卷用于收集约旦一所主要政府大学的241名工作人员的数据。采用AMOS结构方程模型(SEM)和SPSS中的PROCESS宏进行数据分析。研究发现:1-HIHRPs作为一个整体对EC有显著的正向影响,然而,作为独立的实践,只有赋权和能力发展与EC有显著的关系。2-HIHRPs(作为一个集束和离散的做法)对FT有显著的正影响。3-FT与EC有显著正相关。4-FT调节了HIHRPs(作为一个集束和离散实践)与EC之间的关系。
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引用次数: 0
Factors Influencing the Decision to Utilize eTax Systems During the COVID-19 Pandemic: The Moderating Role of Anxiety of COVID-19 Infection COVID-19大流行期间影响税务系统决策的因素:COVID-19感染焦虑的调节作用
Pub Date : 2022-01-01 DOI: 10.4018/ijegr.313635
Manaf Al-Okaily, Dimah Al-Fraihat, M. Al-Debei, Aws Al-Okaily
This study examines the usage of eTax systems using the unified theory of acceptance and use of technology (UTAUT) as a theoretical base. A quantitative methodology using partial least squares-structural equation modelling (PLS-SEM) was used to test the study model against data collected from 209 taxpayers who completed the research questionnaire. The outcomes of this study manifest necessary theoretical extension of the UTAUT model and practical contributions during the pandemic of COVID-19. The findings of this study reveal that the behavioral intention to use eTax systems is highly influenced by performance expectancy, effort expectancy, social influence, social isolation, and anxiety about technology. Similarly, the behavioral intention of eTax systems and anxiety of COVID-19 infection demonstrate a substantial association with the actual usage of eTax systems. Interestingly, the study's findings also show that the anxiety of COVID-19 infection moderates the association bounded by usage intention and actual use of eTax systems.
本研究以技术接受与使用统一理论(UTAUT)为理论基础,考察了电子税务系统的使用情况。采用偏最小二乘-结构方程模型(PLS-SEM)的定量方法,对209名完成研究问卷的纳税人收集的数据进行了研究模型的检验。本研究结果对UTAUT模型进行了必要的理论延伸,对新冠肺炎大流行有实际贡献。本研究发现,绩效预期、努力预期、社会影响、社会孤立和对技术的焦虑对使用电子税系统的行为意愿有很大影响。同样,电子税系统的行为意图和对COVID-19感染的焦虑也与电子税系统的实际使用存在实质性关联。有趣的是,该研究的结果还表明,对COVID-19感染的焦虑调节了使用意图和实际使用税务系统之间的关联。
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引用次数: 10
Perceptions and Attitudes of Spanish "Digital Seniors" Towards E-Government 西班牙“数字老年人”对电子政务的认知与态度
Pub Date : 2022-01-01 DOI: 10.4018/ijegr.297228
M. S. Valle, Carmen Llorente-Barroso, Leopoldo Abad Alcalá
A typology of user was explored as to behaviour and perception of e-Government through a telephone survey involving 405 Internet users between 60 and 79 years of age. Ten different groups were identified by means of dimensionality reduction techniques followed by a cluster analysis. The main conclusion is that there is no consistent pattern, although among the groups which do use e-Government, they have less concerns than the rest and see less need for modifications to be applied to adapt the websites to the needs of seniors. Within this older age group, two types are clearly identified. Those who feel uncomfortable, which explains their avoidance of e-Government, and to a lesser degree, those whose lack of contact with public administration may be due to a lack of interest for such services. It appears that a senior-friendly offering together with learning opportunities would increase interest for this channel.
通过对405名年龄在60岁至79岁之间的互联网用户进行电话调查,探讨了用户类型对电子政务的行为和感知。通过降维技术和聚类分析,确定了10个不同的群体。主要结论是没有一致的模式,尽管在使用电子政府的群体中,他们比其他群体更少担心,并且认为不需要修改网站以适应老年人的需求。在这个年龄较大的群体中,可以清楚地识别出两种类型。那些感到不舒服的人,这是他们避免使用电子政府的原因;在较小程度上,那些缺乏与公共行政接触的人,可能是由于对电子政府服务缺乏兴趣。看来,老年人友好的服务和学习机会将增加对这个渠道的兴趣。
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引用次数: 5
Digital Exclusion During the COVID-19 Pandemic: A Review of How Developed Countries Responded to Support Their Citizens 2019冠状病毒病大流行期间的数字排斥:回顾发达国家如何应对支持其公民
Pub Date : 2022-01-01 DOI: 10.4018/ijegr.306231
Afnan N. Alkhaldi
During the COVID-19 pandemic, the reliance on digital services increased in most developed countries leaving many communities who are digitally excluded cut-off from vital services such as health and social care. Globally, digital exclusion is proposed to be one of the largest issues on discrimination within countries where smart cities and digital-by-default policies have been promoted, preventing certain groups of society from having access to public services. Addressing why people are being digitally excluded is important in improving the access people have to healthcare and other services that improve a person’s quality of life. Through a focused review of literature and publicly available secondary information, this paper examines the impact of Covid-19 on digital exclusion in Europe, Scandinavia, North America and Asia Pacific region and the methods that have been successful in limiting digital exclusion. Results show that while some countries handled the COVID 19 pandemic well, other countries’ attempts widened the gap with more people becoming digitally excluded.
在2019冠状病毒病大流行期间,大多数发达国家对数字服务的依赖增加,导致许多被数字排斥的社区无法获得卫生和社会保健等重要服务。在全球范围内,数字排斥被认为是在推行智慧城市和默认数字政策的国家内最大的歧视问题之一,使社会某些群体无法获得公共服务。解决人们被数字排斥的原因对于改善人们获得医疗保健和其他服务的机会至关重要,这些服务可以改善一个人的生活质量。通过对文献和公开二手信息的重点回顾,本文研究了2019冠状病毒病对欧洲、斯堪的纳维亚半岛、北美和亚太地区数字排斥的影响,以及在限制数字排斥方面取得成功的方法。结果显示,虽然一些国家很好地应对了COVID - 19大流行,但其他国家的努力拉大了差距,更多的人被数字排斥在外。
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引用次数: 0
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Int. J. Electron. Gov. Res.
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