Pub Date : 2017-10-01DOI: 10.4018/IJEGR.2017100101
Evgeny Styrin, Natalya Dmitrieva
Information openness and stakeholder involvement through ICT become the driving factors of public organization change. In this article, an ecosystem approach is embraced to study the social sphere organizations SSOs, such as hospitals, schools, and libraries. SSOs report on their activities by publishing information on the Web which can be used to evaluate the effectiveness and efficiency of these organizations by the public. The opening of data transforms the relationship between SSOs and other stakeholders. In this article, the institutionalization of SSO evaluation system in Russia is studied. The critical role of open data is demonstrated and the inclusion of stakeholders was found to be a key factor to make the evaluation system truly effective. Their study reveals that an ecosystem approach ensures that stakeholder demands are included in SSO evaluation and assessment process. Finally, by summarizing Russian experiences, the authors conclude with problem-oriented recommendations for open government tool application to institutionalize government practices targeted at open government principle implementation.
{"title":"Evaluating Public Organizations Using Open Data: An Assessment Tool and Ecosystems Approach","authors":"Evgeny Styrin, Natalya Dmitrieva","doi":"10.4018/IJEGR.2017100101","DOIUrl":"https://doi.org/10.4018/IJEGR.2017100101","url":null,"abstract":"Information openness and stakeholder involvement through ICT become the driving factors of public organization change. In this article, an ecosystem approach is embraced to study the social sphere organizations SSOs, such as hospitals, schools, and libraries. SSOs report on their activities by publishing information on the Web which can be used to evaluate the effectiveness and efficiency of these organizations by the public. The opening of data transforms the relationship between SSOs and other stakeholders. In this article, the institutionalization of SSO evaluation system in Russia is studied. The critical role of open data is demonstrated and the inclusion of stakeholders was found to be a key factor to make the evaluation system truly effective. Their study reveals that an ecosystem approach ensures that stakeholder demands are included in SSO evaluation and assessment process. Finally, by summarizing Russian experiences, the authors conclude with problem-oriented recommendations for open government tool application to institutionalize government practices targeted at open government principle implementation.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129020696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-10-01DOI: 10.4018/IJEGR.2017100102
Hongqin Li, Jun Zhai
{"title":"Constructing Investment Open Data of Chinese Listed Companies Based on Read-Write Linked Data","authors":"Hongqin Li, Jun Zhai","doi":"10.4018/IJEGR.2017100102","DOIUrl":"https://doi.org/10.4018/IJEGR.2017100102","url":null,"abstract":"","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125752071","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-07-01DOI: 10.4018/IJEGR.2017070103
Isaac Kofi Mensah, Jianing Mi
This study investigated the moderating impact of perceived service quality on the positive relationship between perceived usefulness of e-government services and intention to use e-government services. The Technology Acceptance Model TAM was applied as the theoretical foundation for the study. The research data collected was analyzed with SPSS while the graphical representation of the moderating effect was generated using the software known as Interaction version 1.7.2211. The results have demonstrated that perceived service quality of e-government services does not have any significant moderating effect on the positive relationship between perceived usefulness and intention to use e-government services. However, perceived service quality and perceived usefulness of e-government services were found to be positively significant in influencing the intention to use e-government services. The implications of this study are further discussed.
{"title":"Electronic Government Services Adoption: The Moderating Impact of Perceived Service Quality","authors":"Isaac Kofi Mensah, Jianing Mi","doi":"10.4018/IJEGR.2017070103","DOIUrl":"https://doi.org/10.4018/IJEGR.2017070103","url":null,"abstract":"This study investigated the moderating impact of perceived service quality on the positive relationship between perceived usefulness of e-government services and intention to use e-government services. The Technology Acceptance Model TAM was applied as the theoretical foundation for the study. The research data collected was analyzed with SPSS while the graphical representation of the moderating effect was generated using the software known as Interaction version 1.7.2211. The results have demonstrated that perceived service quality of e-government services does not have any significant moderating effect on the positive relationship between perceived usefulness and intention to use e-government services. However, perceived service quality and perceived usefulness of e-government services were found to be positively significant in influencing the intention to use e-government services. The implications of this study are further discussed.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123957964","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-07-01DOI: 10.4018/IJEGR.2017070105
Scott Winnard
Information technology (IT) tends to be viewed as ancillary to core government functions. Consequently, IT is often outsourced to the private sector. Unfortunately, there is a long line of failed outsourced projects. This article uses two New Zealand case studies, the particularly public failure of the recent school payroll system and the successful introduction of electronic immigration processing, to examine how the design and governance of outsourced government IT projects could be improved. It concludes that an awareness of historic trends is important for project success, that governments need to be more active in combating market based transaction costs and that contract management becomes a core government competency when projects are outsourced. It also argues that better change management and cognisance of design-reality gaps would positively impact the outcomes of future projects.
{"title":"Lessons for Effective Government IT Outsourcing: Education and Immigration in New Zealand","authors":"Scott Winnard","doi":"10.4018/IJEGR.2017070105","DOIUrl":"https://doi.org/10.4018/IJEGR.2017070105","url":null,"abstract":"Information technology (IT) tends to be viewed as ancillary to core government functions. Consequently, IT is often outsourced to the private sector. Unfortunately, there is a long line of failed outsourced projects. This article uses two New Zealand case studies, the particularly public failure of the recent school payroll system and the successful introduction of electronic immigration processing, to examine how the design and governance of outsourced government IT projects could be improved. It concludes that an awareness of historic trends is important for project success, that governments need to be more active in combating market based transaction costs and that contract management becomes a core government competency when projects are outsourced. It also argues that better change management and cognisance of design-reality gaps would positively impact the outcomes of future projects.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"135 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132418617","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-07-01DOI: 10.4018/IJEGR.2017070102
D. Anand, V. Khemchandani
E-Governance is the process of delivering public services to the citizens through the Information and Communication Technology with reliability, transparency and efficiency, without breaking the concept of cost-effectiveness. E-governance saves money, fuel and time of citizens by avoiding the visits of the government offices and on the other hand it saves money of government which is used for office maintenance. Though the concept of e-Governance was started in eighth decade of the 20th century, it entered the second phase (organized / wireless + satellite) in India with NeGP-1.0 in 2006. This article explores the growth and development of e-Governance in INDIA. The authors also present the analysis of the implemented e-Governance projects based on comparison with other regions of the world. Moreover, this paper also identifies the obstacles that need to be overcome to provide seamless access to the government services to the citizens.
{"title":"An Analytical Method to Audit Indian e-Governance System","authors":"D. Anand, V. Khemchandani","doi":"10.4018/IJEGR.2017070102","DOIUrl":"https://doi.org/10.4018/IJEGR.2017070102","url":null,"abstract":"E-Governance is the process of delivering public services to the citizens through the Information and Communication Technology with reliability, transparency and efficiency, without breaking the concept of cost-effectiveness. E-governance saves money, fuel and time of citizens by avoiding the visits of the government offices and on the other hand it saves money of government which is used for office maintenance. Though the concept of e-Governance was started in eighth decade of the 20th century, it entered the second phase (organized / wireless + satellite) in India with NeGP-1.0 in 2006. This article explores the growth and development of e-Governance in INDIA. The authors also present the analysis of the implemented e-Governance projects based on comparison with other regions of the world. Moreover, this paper also identifies the obstacles that need to be overcome to provide seamless access to the government services to the citizens.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132828334","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-07-01DOI: 10.4018/IJEGR.2017070104
M. Alryalat, N. Rana, G. Sahu, Yogesh Kumar Dwivedi, Mina Tajvidi
This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review.
{"title":"Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis","authors":"M. Alryalat, N. Rana, G. Sahu, Yogesh Kumar Dwivedi, Mina Tajvidi","doi":"10.4018/IJEGR.2017070104","DOIUrl":"https://doi.org/10.4018/IJEGR.2017070104","url":null,"abstract":"This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review.","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"229 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126962347","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2017-04-18DOI: 10.4018/IJEGR.2017010105
Antti Syväjärvi, Jaana Leinonen, Ville Kivivirta, M. Kesti
This article explores the changing role and latitude of information management in local e-government. Municipalities have implemented information management and e-government for decades, but due to the cultural, political and behavioral reasons these efforts often face problems. This paper seeks to address these limitations by exploring the issues from the perspective of latitude. An empirical study where 137 managers answered questionnaires with open questions and 16 were interviewed was conducted in Finnish municipalities. The overall profile and latitude of information management is yet unstructured and narrow, indicating only supportive operations, as managers have difficulties with the complex domain of information management. The interaction between various stakeholders is also undeveloped. The authors conclude that both strategic integration and a hybrid type of management are required in local e-government. This article provides a framework of information management that can help enhance understanding of the determinants of information management in local governments. The Latitude of Information Management in Local Government: Views of Local Government Managers
{"title":"The Latitude of Information Management in Local Government: Views of Local Government Managers","authors":"Antti Syväjärvi, Jaana Leinonen, Ville Kivivirta, M. Kesti","doi":"10.4018/IJEGR.2017010105","DOIUrl":"https://doi.org/10.4018/IJEGR.2017010105","url":null,"abstract":"This article explores the changing role and latitude of information management in local e-government. Municipalities have implemented information management and e-government for decades, but due to the cultural, political and behavioral reasons these efforts often face problems. This paper seeks to address these limitations by exploring the issues from the perspective of latitude. An empirical study where 137 managers answered questionnaires with open questions and 16 were interviewed was conducted in Finnish municipalities. The overall profile and latitude of information management is yet unstructured and narrow, indicating only supportive operations, as managers have difficulties with the complex domain of information management. The interaction between various stakeholders is also undeveloped. The authors conclude that both strategic integration and a hybrid type of management are required in local e-government. This article provides a framework of information management that can help enhance understanding of the determinants of information management in local governments. The Latitude of Information Management in Local Government: Views of Local Government Managers","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2017-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129791695","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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