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Effect of Artificial Intelligent on Empathy Quotient (EmQ) and Responsiveness of Customer Care Executive- A Study from Customer's Lenses 人工智能对客户服务主管共情商和响应性的影响——基于客户视角的研究
Neetima Agarwal, Arpana Kumari
The workplace is going digital with the inclusion of artificial intelligence tools. These tools are deeply reshaping the service industry and influencing customer relationship management. There have been various studies that have shown the correlation between technology and its effect on the organization. Through the study, the effect of AI tools on the EmQ of Customer Care Executives has been analyzed as perceived by the customers. The study highlights the effect of AI tools on the affective and cognitive empathy of the CCE and thus on responsiveness on the job.
随着人工智能工具的出现,工作场所正在走向数字化。这些工具正在深刻地重塑服务行业,并影响着客户关系管理。已经有各种各样的研究表明了技术与其对组织的影响之间的相关性。通过研究,分析了客户感知到的人工智能工具对客户服务主管EmQ的影响。该研究强调了人工智能工具对CCE情感和认知同理心的影响,从而对工作反应的影响。
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引用次数: 0
Revealing AI-Based Ed-Tech Tools Using Big Data 利用大数据揭示基于人工智能的教育技术工具
Arman Raj, Vandana Sharma, S. Rani, B. Balusamy, Ankit Kumar Shanu, A. Alkhayyat
Big Data has influenced almost every sector such as banking, agriculture, Healthcare, Manufacturing and Natural Resources, Government, Communication, Entertainment Industry, Insurance and Education. Moreover, applications of Big Data especially in education sector have been exponentially increased. Big Data is currently a buzzword in both educational sector with the term being used to describe a wide range of concepts, ranging from extricating data from outside sources, storing and properly managing it and to processing it such data with inquisitive methods and tools. Big Data has significantly helped to improve Technology Enabled Learning (TEL) and Outcome Based Education (OBE). With the proliferation in these, AI-based Ed-Tech tools in Big Data, TEL has able to elongate and enhanced personalized learning. The numerous challenges faced by Ed-tech tools are data privacy issues, data quality issues, data storage issues and data analysis issues. In this paper, authors have presented a comprehensive review on AI based Ed-Tech tools using Big Data on parameters like size limit, data loading, Type of Data, user-interface and features.
大数据几乎影响了银行、农业、医疗保健、制造业和自然资源、政府、通信、娱乐行业、保险和教育等各个领域。此外,大数据在教育领域的应用也呈指数级增长。大数据目前是教育领域的一个流行词,这个词被用来描述广泛的概念,从从外部来源提取数据,存储和适当管理数据,到用好奇的方法和工具处理这些数据。大数据极大地改善了技术支持学习(TEL)和基于结果的教育(OBE)。随着这些基于人工智能的教育技术工具在大数据领域的扩散,TEL能够延长和增强个性化学习。教育技术工具面临的众多挑战包括数据隐私问题、数据质量问题、数据存储问题和数据分析问题。在本文中,作者全面回顾了基于AI的Ed-Tech工具使用大数据的参数,如大小限制,数据加载,数据类型,用户界面和功能。
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引用次数: 0
Growth of Cyber-crimes in Society 4.0 4.0社会中网络犯罪的增长
Vinita Sharma, Tanu Manocha, Seema Garg, Saatwik Sharma, Anshita Garg, Ritu Sharma
In the fast-paced Information and communication technology, cyber-crimes are also evolving and growing very fast thereby increasing damage of the organizations and individuals universally. This paper is an attempt to get an overview of the different trends of cyber-crimes, to spread awareness about the cyber-crimes among people to increase security of the people of Delhi and NCR from cyber-crimes. Since Internet has become a basic need of life in metro cities today for almost every individual, increased dependence on Internet has led to the rise of cyber-crime and one of the best ways of protection from cybercrimes is its awareness. The paper intends to understand the level and intensity of awareness about various cyber-crimes present in the era of Society 4.0 in capital of India. The paper also identifies the importance of being acquainted with the effects of cyber-crime and awareness of the methods of prevention.
在信息通信技术飞速发展的今天,网络犯罪也在迅速发展和壮大,给企业和个人带来的危害日益严重。本文试图概述网络犯罪的不同趋势,传播人们对网络犯罪的认识,以提高德里和NCR人民的网络犯罪安全。由于互联网已经成为当今城市中几乎每个人生活的基本需求,对互联网的依赖增加导致了网络犯罪的上升,而防范网络犯罪的最好方法之一就是意识到这一点。本文旨在了解印度首都社会4.0时代对各种网络犯罪的认识水平和强度。本文还指出了了解网络犯罪的影响和认识预防方法的重要性。
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引用次数: 6
Space vector Pulse Width Modulation with 7 Level ANPC Converters for Capacitor Voltage Balancing 空间矢量脉宽调制与7电平ANPC转换器电容器电压平衡
Sabari L Uma Maheswari, Resna S R, R. Yalini, A. M, R. Pandian, G. P
The seven-level flowing, dynamic, unbiased, point-cinched converter of the half-breed. The converter geography is made up of an H-span for each stage and a three-level Active Neural Point Clamped (ANPC) converter. Through the selection of the converter's exchanging circumstances, the voltage of the H-span is ferociously maintained with fundamental force. With extensive geographic reenactment effects, working ethics, voltage regulating techniques, and converter restrictions are jointly studied. By directing the exchanging obligation patterns of 2 PWM signals, which veer the activity event of excess exchanging states in each exchanging cycle, the voltage slantingly the flying capacitor is also synchronised. There are recreation and trial grades available to demonstrate the effectiveness of this tactic. a method for altering the voltage of capacitors, including flying and dc-interface capacitors, for the 7 level ANPC (7L-ANPC) converters. 7L-ANPC converters are worked at major repetition rates whereas various switches are worked with a constant exchanging repetition rate. to test the connection among the zero grouping voltage and the typical impartial point current. The impartial point potential is meant to be controlled by an ideal zero-arrangement voltage. Altering the trading responsibility cycles also synchronises the voltage across the flying capacitor. Every time a recurrent swapping state occurs throughout an exchange period, it is altered. It is possible to test the validity of this tactic using simulation and exploratory data.
七级流动,动态,无偏,点紧转换器的半品种。转换器的地理位置由每个级的h跨度和一个三电平主动神经点箝位(ANPC)转换器组成。通过对变流器交换环境的选择,用基力凶猛地维持h跨电压。通过广泛的地理再现效应,工作伦理、电压调节技术和转换器限制共同研究。通过指导2个PWM信号的交换义务模式,在每个交换周期中改变过量交换状态的活动事件,倾斜飞行电容器的电压也同步。有娱乐和试验等级可用来证明这种策略的有效性。一种用于改变7电平ANPC (7L-ANPC)转换器的电容器电压的方法,包括飞行电容器和直流接口电容器。7L-ANPC转换器以主要重复率工作,而各种开关以恒定交换重复率工作。测试零组电压与典型不偏不倚点电流之间的关系。不偏不倚的点电位是由理想的零排列电压来控制的。改变交易责任周期也使飞行电容器上的电压同步。在整个交换周期中,每次循环交换状态发生时,它都会被改变。可以使用模拟和探索性数据来测试这种策略的有效性。
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引用次数: 0
Factors Affecting Awareness and Practices of Green Technology 影响绿色科技意识与实践的因素
Vinita Sharma, Tanu Manocha, Seema Garg, Dr. Anchal Luthra, Shivani Dixit, Meghna Sharma
Green technology is critical to reaching the global sustainable development goals. It is critical to understand and analyze why different people adopt green technologies in different ways. Despite the fact that we recognize that numerous factors influence adoption, there is still a general lack of desire to accept new green technologies. This research is an attempt to find the level of knowledge and adoption of green technologies by residents of Delhi and the NCR region. This research advances knowledge of a better understanding of green technology awareness and uptake. The findings are consistent, and people are aware of Green Technologies. The demographic profile of the respondents have a statistically significant influence on the application of these green technologies.
绿色技术对实现全球可持续发展目标至关重要。理解和分析为什么不同的人以不同的方式采用绿色技术是至关重要的。尽管我们认识到有许多因素影响采用,但人们普遍缺乏接受新的绿色技术的愿望。本研究试图找出德里和NCR地区居民对绿色技术的知识水平和采用情况。这项研究促进了对绿色技术意识和吸收的更好理解。调查结果是一致的,人们意识到了绿色技术。受访者的人口结构对这些绿色技术的应用具有统计上显著的影响。
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引用次数: 3
Modelling and Simulation of Smart Traffic Light System for Emergency Vehicle using Image Processing Techniques 基于图像处理技术的应急车辆智能交通灯系统建模与仿真
Sujin Jose Arul, Mithilesh B S, S. L, Sufiyan, Gopal Kaliyaperumal, Jayasheel Kumar K A
Saving time is very essential for humans. Every day people are spending some time at the traffic signal due to the drawbacks of the conventional traffic light system. In the existing traffic light system, a defined timer system is used and it is working based on preset timing. Due to the preset timing, there is no flexibility of ON/OFF in the signal light based on the emergency vehicle and congestion of the vehicle. Sometimes emergency vehicle like an ambulance needs to wait at a traffic signal for a long time and this would lead to a risk to a patient's life. Traffic police must personally identify an ambulance and release the congestion, but this is not possible as there are an enormous number of vehicles present these days. This project aims to providea solution for the issue in the conventional system. The model was designed using an image processing system that reads the image and determines the presence of an emergency vehicle and the density of vehicles in each lane the ON/OFF signal for the particular lane will be given to the traffic light system which helpsto reduce the unnecessary waiting time of vehicles. The system calculates the vehicle's density and to detect the emergency vehicle using image processing to provide the green light signal tothe lane. This project used Open CV and Yolo (you only look once)algorithm in the image processing method to develop the system. The simulation has been done on the proposed smart traffic systemand it identifies that the proposed system is efficient. Multiple times of programming and testing have been done on the proposedsystem to ensure accuracy and for validation.
节约时间对人类来说是非常重要的。由于传统交通信号灯系统的缺点,每天人们都要在交通信号灯前花费一些时间。在现有的交通灯系统中,使用的是一个定义好的定时系统,它是基于预设的定时进行工作的。由于时间是预先设定的,没有根据应急车辆和车辆的拥堵情况灵活选择信号灯的开/关。有时像救护车这样的紧急车辆需要在交通信号处等待很长时间,这可能会危及病人的生命。交通警察必须亲自识别救护车并疏导拥堵,但由于目前车辆数量庞大,这是不可能的。本项目旨在为常规系统中的问题提供解决方案。该模型使用图像处理系统进行设计,该系统读取图像并确定每条车道上是否存在紧急车辆和车辆密度,并将特定车道的开/关信号发送给交通灯系统,从而减少车辆不必要的等待时间。该系统计算车辆密度,利用图像处理技术检测紧急车辆,为车道提供绿灯信号。本项目采用Open CV和Yolo (you only look once)算法中的图像处理方法来开发系统。对所提出的智能交通系统进行了仿真,结果表明所提出的系统是有效的。对所提出的系统进行了多次编程和测试,以确保准确性和有效性。
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引用次数: 1
Intelligent Machine-Failure Prediction System (IMPS) 智能机器故障预测系统(IMPS)
Preethi Samantha Bennet, Deepthi Tabitha Bennet, Anitha D
In mission critical systems, system failure is a major hazard and may cause huge losses including loss or threat to lives. Organisations, industries, hospitals and companies can benefit hugely if an accurate prediction of the impending failure can be made, with enough time to initiate appropriate maintenance routines. Here, we propose and demonstrate that machine failure prediction can be done using suitable machine learning models with high accuracy. We apply the principles of Logistic Regression, Bootstrap Aggregation and Multinomial Logistic Regression to a predictive maintenance dataset of 10,000 data points to predict machine failure under five independent failure modes. Applying ensemble methods like bootstrap aggregation push the accuracy to greater than 99% The machine fails even if one failure mode is true. We are able to predict the possible cause of failure too, with a high accuracy of up to 99%.
在关键任务系统中,系统故障是重大的危害,可能会造成巨大的损失,包括损失或生命威胁。如果能够对即将发生的故障做出准确的预测,并有足够的时间启动适当的维护程序,组织、行业、医院和公司都将受益匪浅。在这里,我们提出并证明了机器故障预测可以使用合适的机器学习模型来完成。我们将逻辑回归、自举聚合和多项逻辑回归的原理应用于10000个数据点的预测性维护数据集,以预测五种独立故障模式下的机器故障。采用自举聚合等集成方法,使准确率达到99%以上,即使有一种故障模式为真,机器也会故障。我们还能够预测故障的可能原因,准确率高达99%。
{"title":"Intelligent Machine-Failure Prediction System (IMPS)","authors":"Preethi Samantha Bennet, Deepthi Tabitha Bennet, Anitha D","doi":"10.1109/ICIPTM57143.2023.10118252","DOIUrl":"https://doi.org/10.1109/ICIPTM57143.2023.10118252","url":null,"abstract":"In mission critical systems, system failure is a major hazard and may cause huge losses including loss or threat to lives. Organisations, industries, hospitals and companies can benefit hugely if an accurate prediction of the impending failure can be made, with enough time to initiate appropriate maintenance routines. Here, we propose and demonstrate that machine failure prediction can be done using suitable machine learning models with high accuracy. We apply the principles of Logistic Regression, Bootstrap Aggregation and Multinomial Logistic Regression to a predictive maintenance dataset of 10,000 data points to predict machine failure under five independent failure modes. Applying ensemble methods like bootstrap aggregation push the accuracy to greater than 99% The machine fails even if one failure mode is true. We are able to predict the possible cause of failure too, with a high accuracy of up to 99%.","PeriodicalId":178817,"journal":{"name":"2023 3rd International Conference on Innovative Practices in Technology and Management (ICIPTM)","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130150152","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Deep Learning Approaches for Pneumonia Classification in Healthcare 医疗保健领域肺炎分类的深度学习方法
S. K, K. A, S. R, A. Malini
In the past two decades, there has been a sharp rise in the use of deep learning for medical image processing and analysis. Recent challenges, for instance, the most well-known ImageNet Computer Vision competition, have almost entirely incorporated deep learning approaches for providing the best result. The concept of Image classification was later extended to Image Segmentation and Object Detection which proved to perform extremely well using state-of-the-art classification algorithms as their backbone architecture. The accuracy of the algorithm and approach has a significant impact on the medical field as there is a constant need for accurate and computationally efficient models. The existing object detection and segmentation approaches need large data for providing accurate results, unlike classification algorithms in which accuracy can be achieved with a relatively smaller amount of data. Hence, for the overall increase of model accuracy, there is a need for image augmentation to be incorporated. In this paper, several deep learning methodologies such as classification, object detection, ensemble, and segmentation for pneumonia classification and detection have been reviewed and an ensemble-based approach for the classification of Pneumonia using chest X-rays has been proposed.
在过去的二十年中,深度学习在医学图像处理和分析中的应用急剧增加。例如,最近的挑战,最著名的ImageNet计算机视觉竞赛,几乎完全采用了深度学习方法来提供最佳结果。图像分类的概念后来扩展到图像分割和目标检测,使用最先进的分类算法作为其主干架构,这些算法被证明执行得非常好。该算法和方法的准确性对医学领域具有重大影响,因为医学领域不断需要准确且计算效率高的模型。现有的目标检测和分割方法需要大量的数据才能提供准确的结果,而分类算法则需要相对较少的数据量才能达到准确性。因此,为了整体提高模型精度,需要加入图像增强。本文综述了用于肺炎分类和检测的几种深度学习方法,如分类、目标检测、集成和分割,并提出了一种基于集成的方法,用于使用胸部x射线对肺炎进行分类。
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引用次数: 0
IoT Based Fish Pond Monitoring System to Enhance Its Productivity 基于物联网的鱼塘监测系统,提高其生产力
S. M. R. Kumar, Thayyaba Khatoon Mohammed, S. Rao, Dinesh Anton Raja P, Ruhi Bakhare, Ashok Kumar, Swagata B. Sarkar
Modernizing fish ponds for agricultural production face major challenges in terms of capital expenditure and operational expenses. Fish farming of particular types of fish species necessitates the fulfilment of several requirements because, like several other living organisms, fish have a precise limit for an assortment of environmental criteria. For the good health and development of the organisms, big farms typically have certain kinds of water surveillance and replacement mechanization systems. To preserve the ecosystems for living fish, the people who work in the fish farming ponds must be active throughout the day. Local farmers who operate on relatively small ponds couldn't afford to compensate employees to manage daily tasks, which typically include keeping an eye on water levels, temperature, and pH levels. As a result, the prime motive for this paper is to monitor and take steps to keep the habitat's eco-friendly environment for specific species of fish, which will decrease the time required for some basic actions. This article puts forth a smart Internet of Things (IoT) based fish pond water monitoring system. Such a smart system consists of several real-time sensors that monitor and send inputs to a microcontroller and the data is stored in a real-time database. The user can track these values through a phone app that is assimilated with the cloud by having them transmitted to the cloud at periodic intervals and this helps the fish pond owners to take required action quickly and effectively when needed. As embedding devices are typically made up of an Arduino board, internet and relay frames, and a computer interface, a farmer could easily source these parts. With the help of this integration system, farmers can reduce operating costs and boost overall effectiveness by avoiding the need to hire employees for their location.
在资本支出和运营费用方面,为农业生产现代化鱼塘面临重大挑战。特定种类的鱼类养殖需要满足一些要求,因为像其他几种生物一样,鱼类对各种环境标准有精确的限制。为了生物的健康和发育,大农场通常有一定种类的水监测和替代机械化系统。为了保护活鱼的生态系统,在养鱼池工作的人必须整天都很活跃。在相对较小的池塘上经营的当地农民无法支付员工管理日常工作的费用,这些日常工作通常包括密切关注水位、温度和pH值。因此,本文的主要动机是监测并采取措施保持栖息地对特定鱼类的生态友好环境,这将减少一些基本行动所需的时间。本文提出了一种基于智能物联网(IoT)的鱼塘水质监测系统。这样的智能系统由几个实时传感器组成,这些传感器监控并向微控制器发送输入,数据存储在实时数据库中。用户可以通过一个手机应用程序跟踪这些值,该应用程序通过定期将这些值传输到云上,这有助于鱼塘所有者在需要时快速有效地采取所需的行动。由于嵌入式设备通常由Arduino板、互联网和中继帧以及计算机接口组成,农民可以很容易地获得这些部件。在这一整合系统的帮助下,农民可以降低运营成本,提高整体效率,因为他们不需要为自己的所在地雇佣员工。
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引用次数: 2
Diagnosing malaria with AI and image processing 用人工智能和图像处理诊断疟疾
Mogalraj Kushal Dath, Nahida Nazir
This research seeks to investigate the possibility of using deep learning strategies in the process of diagnosing malaria, a virus that affects billions of people all over the world. Standard lab tests for malaria require the services of a qualified laboratory technician as well as an in-depth analysis of blood samples. This process can be expensive, time-consuming, and prone to errors caused by humans. This work attempts to enhance the accuracy of malaria diagnosis while also increasing the rate at which it can be performed by utilizing the capabilities of deep learning. We evaluate the performance of various methods for identifying the Plasmodium parasite in thin blood smear images by using deep learning models such as CNN, ResNet50, and VGG19 in accordance with noise reduction techniques and image segmentation methods. This allows us to compare the accuracy of the various methods. According to the findings of our research, the VGG19 model had the greatest overall performance. It had an accuracy of 0.9286 as well as a low false-positive and losing rate. The model is also tiny, making it easy to transport and use in a variety of contexts due to its portability. This study gives an overview of the current advancements in deep learning for malaria diagnosis. It also illustrates the potential for AI to increase both the accuracy and speed of malaria diagnosis.
这项研究旨在探索在疟疾诊断过程中使用深度学习策略的可能性,疟疾是一种影响全球数十亿人的病毒。疟疾的标准实验室检测需要合格的实验室技术人员的服务以及对血液样本的深入分析。这个过程可能是昂贵的、耗时的,并且容易出现人为的错误。这项工作试图提高疟疾诊断的准确性,同时也通过利用深度学习的能力提高其执行率。我们根据降噪技术和图像分割方法,利用CNN、ResNet50和VGG19等深度学习模型,评估了各种薄血片图像中疟原虫识别方法的性能。这使我们能够比较各种方法的准确性。根据我们的研究结果,VGG19模型的综合性能最好。其准确度为0.9286,假阳性和漏检率低。该模型也很小,由于其便携性,使其易于运输和在各种环境中使用。本研究概述了目前深度学习在疟疾诊断方面的进展。它还说明了人工智能在提高疟疾诊断的准确性和速度方面的潜力。
{"title":"Diagnosing malaria with AI and image processing","authors":"Mogalraj Kushal Dath, Nahida Nazir","doi":"10.1109/ICIPTM57143.2023.10118264","DOIUrl":"https://doi.org/10.1109/ICIPTM57143.2023.10118264","url":null,"abstract":"This research seeks to investigate the possibility of using deep learning strategies in the process of diagnosing malaria, a virus that affects billions of people all over the world. Standard lab tests for malaria require the services of a qualified laboratory technician as well as an in-depth analysis of blood samples. This process can be expensive, time-consuming, and prone to errors caused by humans. This work attempts to enhance the accuracy of malaria diagnosis while also increasing the rate at which it can be performed by utilizing the capabilities of deep learning. We evaluate the performance of various methods for identifying the Plasmodium parasite in thin blood smear images by using deep learning models such as CNN, ResNet50, and VGG19 in accordance with noise reduction techniques and image segmentation methods. This allows us to compare the accuracy of the various methods. According to the findings of our research, the VGG19 model had the greatest overall performance. It had an accuracy of 0.9286 as well as a low false-positive and losing rate. The model is also tiny, making it easy to transport and use in a variety of contexts due to its portability. This study gives an overview of the current advancements in deep learning for malaria diagnosis. It also illustrates the potential for AI to increase both the accuracy and speed of malaria diagnosis.","PeriodicalId":178817,"journal":{"name":"2023 3rd International Conference on Innovative Practices in Technology and Management (ICIPTM)","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116907372","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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2023 3rd International Conference on Innovative Practices in Technology and Management (ICIPTM)
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