The integration of mobile workplaces is a major challenge for companies. First-wave mobile solutions mostly support existing business processes through adding value in terms of increased efficiency. Second-wave mobile solutions comprise a re-engineering of the mobile business processes, add value through increased effectiveness and may even enable new forms of mobility. In order to achieve a systematic approach to mobile integrated business processes it is important to analyze existing processes, focusing on the effects and determinants of mobile solutions that might be used to support those processes. For this purpose we examined a typical example, the field technician support process of an IT service providing company. Our research approach combines usability and process performance issues. The results show which tasks are suitable for mobile application support, which personnel is most likely to benefit from mobile technology and what improvements on business metrics such as labor time, back office capacity, and invoice cycle are to be expected.
{"title":"Understanding Effects and Determinants of Mobile Support Tools: A Usability-Centered Field Study on IT Service Technicians","authors":"K. Pousttchi, B. Thurnher","doi":"10.1109/ICMB.2006.47","DOIUrl":"https://doi.org/10.1109/ICMB.2006.47","url":null,"abstract":"The integration of mobile workplaces is a major challenge for companies. First-wave mobile solutions mostly support existing business processes through adding value in terms of increased efficiency. Second-wave mobile solutions comprise a re-engineering of the mobile business processes, add value through increased effectiveness and may even enable new forms of mobility. In order to achieve a systematic approach to mobile integrated business processes it is important to analyze existing processes, focusing on the effects and determinants of mobile solutions that might be used to support those processes. For this purpose we examined a typical example, the field technician support process of an IT service providing company. Our research approach combines usability and process performance issues. The results show which tasks are suitable for mobile application support, which personnel is most likely to benefit from mobile technology and what improvements on business metrics such as labor time, back office capacity, and invoice cycle are to be expected.","PeriodicalId":178916,"journal":{"name":"2006 International Conference on Mobile Business","volume":"92 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131885477","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper introduces individual tariffs at service and content bundle level in mobile communications. It gives a theoretical framework (economic, sociological) as well as a computational game solution method. The user can be an individual or a community. Individual tariffs are decided through interactions between the user and the supplier. A numerical example from mobile music illustrates the concepts.
{"title":"Individual Tariffs for Mobile Services: Theoretical Framework and a Computational Case in Mobile Music","authors":"Hong Chen, L. Pau","doi":"10.1109/ICMB.2006.22","DOIUrl":"https://doi.org/10.1109/ICMB.2006.22","url":null,"abstract":"This paper introduces individual tariffs at service and content bundle level in mobile communications. It gives a theoretical framework (economic, sociological) as well as a computational game solution method. The user can be an individual or a community. Individual tariffs are decided through interactions between the user and the supplier. A numerical example from mobile music illustrates the concepts.","PeriodicalId":178916,"journal":{"name":"2006 International Conference on Mobile Business","volume":"37 9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123276751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-26DOI: 10.1109/ICMB.2006.328141
Carl Sandstrom, T. Huang, Stefan Sanz-Velasco, Sven Lindmark
This paper addresses entrepreneurship in the emerging Swedish mobile Internet industry. In this work, the mobile Internet is defined as a function. Entrepreneurship is defined as the creation of a new venture. The unique data set underlying this work consists of 249 ventures that were active in the mobile Internet industry during 1998-2004. The entry/exit pattern and their performance in 2000-2004 were studied along with VC involvement in this industry. On a population level, sales were growing and the number of employees was decreasing. Concerning profits, the population loses enormous amounts of money each year. Venture capital appears to have a rather negative impact on performance initially. However, the VC-backed ventures displayed strong performance improvements at the end of the investigated period.
{"title":"The Swedish Mobile Internet: A Study of Entrepreneurship during 1998-2005","authors":"Carl Sandstrom, T. Huang, Stefan Sanz-Velasco, Sven Lindmark","doi":"10.1109/ICMB.2006.328141","DOIUrl":"https://doi.org/10.1109/ICMB.2006.328141","url":null,"abstract":"This paper addresses entrepreneurship in the emerging Swedish mobile Internet industry. In this work, the mobile Internet is defined as a function. Entrepreneurship is defined as the creation of a new venture. The unique data set underlying this work consists of 249 ventures that were active in the mobile Internet industry during 1998-2004. The entry/exit pattern and their performance in 2000-2004 were studied along with VC involvement in this industry. On a population level, sales were growing and the number of employees was decreasing. Concerning profits, the population loses enormous amounts of money each year. Venture capital appears to have a rather negative impact on performance initially. However, the VC-backed ventures displayed strong performance improvements at the end of the investigated period.","PeriodicalId":178916,"journal":{"name":"2006 International Conference on Mobile Business","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125296220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-26DOI: 10.1109/ICMB.2006.328140
A. Rangone, F. Renga
In the article, the most important elements making up a mobile marketing solution are pointed out, trying to underline all significant requirements needed to be satisfied. Moreover is provided a possible set of indicators for measuring how well the requirements are met. The argumentation is completed by the results obtained during three mobile marketing campaigns carried out in Finland, Germany and Italy.
{"title":"Mobile Advertising: a Framework for the Appraisal of the Campaigns","authors":"A. Rangone, F. Renga","doi":"10.1109/ICMB.2006.328140","DOIUrl":"https://doi.org/10.1109/ICMB.2006.328140","url":null,"abstract":"In the article, the most important elements making up a mobile marketing solution are pointed out, trying to underline all significant requirements needed to be satisfied. Moreover is provided a possible set of indicators for measuring how well the requirements are met. The argumentation is completed by the results obtained during three mobile marketing campaigns carried out in Finland, Germany and Italy.","PeriodicalId":178916,"journal":{"name":"2006 International Conference on Mobile Business","volume":"232 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121136583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The future of mobile advertising (m-advertising) is expected to rely on mobile devices, enthusiastic advertisers and consumers. However, current m- advertising literature has studied this phenomenon quite narrowly, focusing only on one perspective at a time. This empirically grounded paper aims to give a more multidimensional view on m-advertising, which simultaneously takes into account both retailers and consumers. It presents both qualitative and quantitative data collected from a real-life experiment of m-advertising. The empirical findings of this study describe the current challenges and possibilities in m-advertising. They indicate that the technological hype round m-advertising has overshadowed the other important element of m-ads: the content.
{"title":"Mobile advertising in the eyes of retailers and consumers - empirical evidence from a real-life experiment","authors":"Hanna Komulainen, Annu Ristola, J. Still","doi":"10.1109/ICMB.2006.31","DOIUrl":"https://doi.org/10.1109/ICMB.2006.31","url":null,"abstract":"The future of mobile advertising (m-advertising) is expected to rely on mobile devices, enthusiastic advertisers and consumers. However, current m- advertising literature has studied this phenomenon quite narrowly, focusing only on one perspective at a time. This empirically grounded paper aims to give a more multidimensional view on m-advertising, which simultaneously takes into account both retailers and consumers. It presents both qualitative and quantitative data collected from a real-life experiment of m-advertising. The empirical findings of this study describe the current challenges and possibilities in m-advertising. They indicate that the technological hype round m-advertising has overshadowed the other important element of m-ads: the content.","PeriodicalId":178916,"journal":{"name":"2006 International Conference on Mobile Business","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117243359","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A surveillance system has been developed to apply into many fields. Services of the system are available for clients with not only PCs but also mobile devices, especially cellular phones. Our system will provide remote monitoring facilities as well as remote controlling ones. With services of remote controlling camera, clients can take a suitable look at target objects through adjustment of network camera. The system is evaluated on the viewpoint of response time between server of the system and cellular phone of mobile client. Both of remote monitoring facility and controlling one are measured so that they will be suitable enough for clients to operate their appliances by means of remote controlling facility after they take looks at external states of the target appliances. Applications of our surveillance system is reported such as remote monitoring service of school for distant parents and remote reservation service of stores for daily customers. With our surveillance system, the above applications will be useful and fruitful for customers as well as employer of system, namely, service provider of those applications.
{"title":"Application of A Remote Surveillance System with Mobile Phone-Enhanced User Interface","authors":"Y. Imai, Yuichi Sugiue, Y. Hori, S. Masuda","doi":"10.1109/ICMB.2006.9","DOIUrl":"https://doi.org/10.1109/ICMB.2006.9","url":null,"abstract":"A surveillance system has been developed to apply into many fields. Services of the system are available for clients with not only PCs but also mobile devices, especially cellular phones. Our system will provide remote monitoring facilities as well as remote controlling ones. With services of remote controlling camera, clients can take a suitable look at target objects through adjustment of network camera. The system is evaluated on the viewpoint of response time between server of the system and cellular phone of mobile client. Both of remote monitoring facility and controlling one are measured so that they will be suitable enough for clients to operate their appliances by means of remote controlling facility after they take looks at external states of the target appliances. Applications of our surveillance system is reported such as remote monitoring service of school for distant parents and remote reservation service of stores for daily customers. With our surveillance system, the above applications will be useful and fruitful for customers as well as employer of system, namely, service provider of those applications.","PeriodicalId":178916,"journal":{"name":"2006 International Conference on Mobile Business","volume":"22 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121315569","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mobile data service for businesses were, esp. in Europe, not quite as successful as expected or forecasted. Compared to Asian success stories, European mobile data services actually failed the UMTS promise. The reasons, why European companies have refrained from implementing mobile services for themselves and their customers, remain unknown. Thus, this paper empirically describes the creation of a model of barriers factors, which hinder companies to implement mobile data services. After some preliminary model thoughts, an adapted Delphi methodology is presented. 19 European Experts have, between September 1st and November 21st 2005, contributed factors that influence a company's decision to adopt mobile data services, resulting in an 'Expert Model on Barriers to Implement Mobile Data Services". This model is then tested using 362 qualitative data sets from 156 Swiss companies via a logistic regression. As a result some factors are identified that influence the usage and investment decision of companies concerning esp. packet switched mobile data services.
{"title":"An Expert Model on Barriers to Implement Mobile Data Services","authors":"M. Steinert","doi":"10.1109/ICMB.2006.7","DOIUrl":"https://doi.org/10.1109/ICMB.2006.7","url":null,"abstract":"Mobile data service for businesses were, esp. in Europe, not quite as successful as expected or forecasted. Compared to Asian success stories, European mobile data services actually failed the UMTS promise. The reasons, why European companies have refrained from implementing mobile services for themselves and their customers, remain unknown. Thus, this paper empirically describes the creation of a model of barriers factors, which hinder companies to implement mobile data services. After some preliminary model thoughts, an adapted Delphi methodology is presented. 19 European Experts have, between September 1st and November 21st 2005, contributed factors that influence a company's decision to adopt mobile data services, resulting in an 'Expert Model on Barriers to Implement Mobile Data Services\". This model is then tested using 362 qualitative data sets from 156 Swiss companies via a logistic regression. As a result some factors are identified that influence the usage and investment decision of companies concerning esp. packet switched mobile data services.","PeriodicalId":178916,"journal":{"name":"2006 International Conference on Mobile Business","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126987987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2006-06-26DOI: 10.4018/jisss.2009010102
Banu Kargin, N. Basoglu, T. Daim
This paper addresses simple but powerful framework for adoption factors of mobile services. The framework synthesizes, refines, and extends current approaches to understand adoption factors. The study started with a background research to identify factors determining the adoption of innovation and mobile services. Then, study is continued with a survey which had questions about two types of mobile services according to current adoption status of these services. For the first type of service, SMS had been selected as a widely used, already adopted service to seek for factors affecting consumer satisfaction. The second type of service was not currently widely adopted service in the market as opposed to already used SMS, which is called "Pocket Info&Enjoy" service in the paper. Pocket Info&Enjoy, which is information based service, had been described in the survey and asked questions to identify factors determining attitude to use this new service. Most of the findings were in line with literature, for an already adopted service, usefulness and attitude are direct factors influencing consumer satisfaction. On the other hand, usefulness and past experience are influencers and personalization and social factors are indirect determinants of consumer's attitude towards using new mobile services.
{"title":"Adoption Factors of Mobile Services","authors":"Banu Kargin, N. Basoglu, T. Daim","doi":"10.4018/jisss.2009010102","DOIUrl":"https://doi.org/10.4018/jisss.2009010102","url":null,"abstract":"This paper addresses simple but powerful framework for adoption factors of mobile services. The framework synthesizes, refines, and extends current approaches to understand adoption factors. The study started with a background research to identify factors determining the adoption of innovation and mobile services. Then, study is continued with a survey which had questions about two types of mobile services according to current adoption status of these services. For the first type of service, SMS had been selected as a widely used, already adopted service to seek for factors affecting consumer satisfaction. The second type of service was not currently widely adopted service in the market as opposed to already used SMS, which is called \"Pocket Info&Enjoy\" service in the paper. Pocket Info&Enjoy, which is information based service, had been described in the survey and asked questions to identify factors determining attitude to use this new service. Most of the findings were in line with literature, for an already adopted service, usefulness and attitude are direct factors influencing consumer satisfaction. On the other hand, usefulness and past experience are influencers and personalization and social factors are indirect determinants of consumer's attitude towards using new mobile services.","PeriodicalId":178916,"journal":{"name":"2006 International Conference on Mobile Business","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125550131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The aim of the paper is to examine the issue of business modeling in relation to personal networks, PNs. The paper builds on research performed on business models in the EU 1ST MAGNET1 project (My personal Adaptive Global NET). The paper presents the Personal Network concept and briefly reports on the 'state of the art' in the field of business modeling. Furthermore, the paper suggests three generic business models for PNs: a service oriented model, a self-organized model, and a combination model. Finally, examples of relevant services and applications in relation to three different cases are presented and analyzed in light of business modeling of PN.
本文的目的是研究与个人网络(PNs)相关的商业建模问题。本文以EU 1ST MAGNET1项目(My personal Adaptive Global NET)的商业模式研究为基础。本文提出了个人网络的概念，并简要介绍了商业建模领域的“最新技术”。此外，本文还提出了三种通用的业务模型:面向服务的模型、自组织模型和组合模型。最后，针对三个不同的案例，给出了相关的服务和应用实例，并结合PN的业务建模进行了分析。
{"title":"Developing Personal Network Business Models","authors":"Dan Saugstrup, A. Henten","doi":"10.1109/ICMB.2006.13","DOIUrl":"https://doi.org/10.1109/ICMB.2006.13","url":null,"abstract":"The aim of the paper is to examine the issue of business modeling in relation to personal networks, PNs. The paper builds on research performed on business models in the EU 1ST MAGNET1 project (My personal Adaptive Global NET). The paper presents the Personal Network concept and briefly reports on the 'state of the art' in the field of business modeling. Furthermore, the paper suggests three generic business models for PNs: a service oriented model, a self-organized model, and a combination model. Finally, examples of relevant services and applications in relation to three different cases are presented and analyzed in light of business modeling of PN.","PeriodicalId":178916,"journal":{"name":"2006 International Conference on Mobile Business","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122319201","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The development and operation of value-added data services for mobile terminals still requires a lot of time, manpower, highly specialized know-how about telecommunication networks and financial resources, so for small and medium-sized enterprises (SME) it is difficult or even impossible to set up such services for their own use or for their customers. Since SME play an important economic and thus social role, often contribute to innovation and many of them have highly specialized know-how this is an untenable situation. The aim of the intended research-project MODIFRAME is therefore to develop and evaluate a technical framework which provides the complete infrastructure needed by SME to develop and operate mobile services.
{"title":"A SME-friendly framework for the provision of mobile services","authors":"M. Decker, Gunther Schiefer, Rebecca Bulander","doi":"10.1109/ICMB.2006.4","DOIUrl":"https://doi.org/10.1109/ICMB.2006.4","url":null,"abstract":"The development and operation of value-added data services for mobile terminals still requires a lot of time, manpower, highly specialized know-how about telecommunication networks and financial resources, so for small and medium-sized enterprises (SME) it is difficult or even impossible to set up such services for their own use or for their customers. Since SME play an important economic and thus social role, often contribute to innovation and many of them have highly specialized know-how this is an untenable situation. The aim of the intended research-project MODIFRAME is therefore to develop and evaluate a technical framework which provides the complete infrastructure needed by SME to develop and operate mobile services.","PeriodicalId":178916,"journal":{"name":"2006 International Conference on Mobile Business","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131032809","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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