首页 > 最新文献

Journal of Hospitality and Tourism Issues最新文献

英文 中文
DİJİTALLEŞMENİN VE SOSYAL MEDYANIN MÜSLÜMAN-DOSTU TURİZME YANSIMASI
Pub Date : 2022-12-29 DOI: 10.51525/johti.1199162
Hasan Önal Şeyhanlioğlu, Burhanettin Zengin
Turizm sektörü küresel dünyanın önemli bir parçasıdır. Müslüman dostu turizmde son yıllardaki ekonomik değerlerle yükselişe geçen bir niş Pazar olarak bilinmektedir. Müslüman dostu turizm uygulamaları işletmecilerin ve araştırmacıların ilgisini yoğun bir biçimde çekmeye de devam etmektedir. Bu çerçeve de turizm hareketliliğinde önemli yeri olan bu grubun varlığı ile alakalı bir bakış açısı ortaya konulmaya çalışılmıştır. Müslüman turistler tatil yaparken tatillerini konforlu kılan dijitalleşmenin de ön planda olduğu bilinmektedir. Bu noktadan hareketle, ilgili alan yazında Müslüman dostu turizm hareketlerinde dijital dünyanın ve sosyal medyanın yansıması ele alınacaktır. Böylece konunun faydaları ön plana çıkarılarak bakış açısı oluşturulacaktır. Bu noktada kavramsal olarak durum ele alınmasıyla literatürde önemli bir boşluk giderilecektir. Sonuç olarak, dijitalleşmenin ve sosyal medyanın helale duyarlı turistler için önemli bir atılım olduğu, özellikle yapay zekânın ve sosyal medyanın hayatı kolaylaştırdığı. Seyahat motivasyonu Müslüman dostu turizme yönelen helal duyarlı turistlere fayda sağlayan hem ibadet hem turistik deneyimi kolay kılan durumların olduğu ele alınmıştır.
旅游业是全球的重要组成部分。众所周知,穆斯林友好型旅游业是一个利基市场,近年来随着经济价值的提高而不断上升。穆斯林友好型旅游实践不断吸引着经营者和研究人员的关注。在这一框架下,我们试图对这一在旅游业流动性中占有重要地位的群体的存在提出看法。众所周知,穆斯林游客在度假的同时,使他们的假期更加舒适的数字化也是他们关注的焦点。从这个角度出发,我们将讨论相关文献中数字世界和社交媒体在穆斯林友好型旅游活动中的体现。因此,将通过强调该主题的益处来建立一个视角。在这一点上,文献中的一个重要空白将通过从概念上解决这一问题而得以消除。因此,数字化和社交媒体对于对清真敏感的游客来说是一个重要的突破口,尤其是人工智能和社交媒体使生活更加便捷。已经讨论过,有些情况既能促进礼拜,又能促进旅游体验,使对清真敏感的游客受益,他们的旅游动机是穆斯林友好型旅游。
{"title":"DİJİTALLEŞMENİN VE SOSYAL MEDYANIN MÜSLÜMAN-DOSTU TURİZME YANSIMASI","authors":"Hasan Önal Şeyhanlioğlu, Burhanettin Zengin","doi":"10.51525/johti.1199162","DOIUrl":"https://doi.org/10.51525/johti.1199162","url":null,"abstract":"Turizm sektörü küresel dünyanın önemli bir parçasıdır. Müslüman dostu turizmde son yıllardaki ekonomik değerlerle yükselişe geçen bir niş Pazar olarak bilinmektedir. Müslüman dostu turizm uygulamaları işletmecilerin ve araştırmacıların ilgisini yoğun bir biçimde çekmeye de devam etmektedir. Bu çerçeve de turizm hareketliliğinde önemli yeri olan bu grubun varlığı ile alakalı bir bakış açısı ortaya konulmaya çalışılmıştır. Müslüman turistler tatil yaparken tatillerini konforlu kılan dijitalleşmenin de ön planda olduğu bilinmektedir. Bu noktadan hareketle, ilgili alan yazında Müslüman dostu turizm hareketlerinde dijital dünyanın ve sosyal medyanın yansıması ele alınacaktır. Böylece konunun faydaları ön plana çıkarılarak bakış açısı oluşturulacaktır. Bu noktada kavramsal olarak durum ele alınmasıyla literatürde önemli bir boşluk giderilecektir. Sonuç olarak, dijitalleşmenin ve sosyal medyanın helale duyarlı turistler için önemli bir atılım olduğu, özellikle yapay zekânın ve sosyal medyanın hayatı kolaylaştırdığı. Seyahat motivasyonu Müslüman dostu turizme yönelen helal duyarlı turistlere fayda sağlayan hem ibadet hem turistik deneyimi kolay kılan durumların olduğu ele alınmıştır.","PeriodicalId":184439,"journal":{"name":"Journal of Hospitality and Tourism Issues","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127055948","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Çevrimiçi Rehberli Sanal Turlara Katılan Ziyaretçi Deneyimleri : Airbnb Örneği
Pub Date : 2022-11-29 DOI: 10.51525/johti.1199153
Selda Uca, Selda Karahan
Bilgi ve iletişim teknolojilerinin hızlı gelişimi turizmde çeşitli fırsatlar ve yenilikler yaratarak bazı alanlarda dönüşümler yaşanmasına sebep olmaktadır. Sanal ortamlarda gerçekleşen P2P turizm faaliyetlerine olan ilgi de bu doğrultuda artmaktadır. Bu yeniliklerden biri olan Airbnb platformundaki "Airbnb çevrimiçi deneyimler" ise platforma ev sahibi olarak kaydolan bireylerin küresel izleyici grubuna çevrimiçi etkileşimli video oturumu hizmeti sunmasına olanak tanımaktadır. Çalışma kapsamında, yeniliklerin yayılması kuramından yola çıkarak çevrimiçi rehberli turizm deneyim hizmetlerine katılmış kişilerin üzerinde deneyimin yarattığı etkileri nasıl değerlendirdiklerini belirlemek amaçlanmaktadır. Bu doğrultuda, Airbnb platformunda yer alan çevrimiçi sanal tur deneyim hizmetleri arasında en çok katılımın sağlandığı “Panaromik Paris” deneyimine yönelik netnografik bir araştırma yapılmış ve kullanıcı yorumlarından elde edilen veriler içerik analizi tekniği ile incelenmiştir. İçerik analizi ile; kişiselleştirilmiş deneyim, seyahat planlama, memnuniyet, farklı yerler keşfetme ve davranışsal niyetler olmak üzere deneyime yönelik beş tema belirlenmiştir. Çalışmadan elde edilen sonuçlar, çevrimiçi yerel rehberli tur deneyimlerinin; kişiselleştirilmiş hizmet, seyahat planlama imkanı ve farklı bilgiler keşfedebilme sayesinde turist memnuniyetini ve davranışsal niyetleri olumlu yönde etkilediğini ortaya koymaktadır.
{"title":"Çevrimiçi Rehberli Sanal Turlara Katılan Ziyaretçi Deneyimleri : Airbnb Örneği","authors":"Selda Uca, Selda Karahan","doi":"10.51525/johti.1199153","DOIUrl":"https://doi.org/10.51525/johti.1199153","url":null,"abstract":"Bilgi ve iletişim teknolojilerinin hızlı gelişimi turizmde çeşitli fırsatlar ve yenilikler yaratarak bazı alanlarda dönüşümler yaşanmasına sebep olmaktadır. Sanal ortamlarda gerçekleşen P2P turizm faaliyetlerine olan ilgi de bu doğrultuda artmaktadır. Bu yeniliklerden biri olan Airbnb platformundaki \"Airbnb çevrimiçi deneyimler\" ise platforma ev sahibi olarak kaydolan bireylerin küresel izleyici grubuna çevrimiçi etkileşimli video oturumu hizmeti sunmasına olanak tanımaktadır. Çalışma kapsamında, yeniliklerin yayılması kuramından yola çıkarak çevrimiçi rehberli turizm deneyim hizmetlerine katılmış kişilerin üzerinde deneyimin yarattığı etkileri nasıl değerlendirdiklerini belirlemek amaçlanmaktadır. Bu doğrultuda, Airbnb platformunda yer alan çevrimiçi sanal tur deneyim hizmetleri arasında en çok katılımın sağlandığı “Panaromik Paris” deneyimine yönelik netnografik bir araştırma yapılmış ve kullanıcı yorumlarından elde edilen veriler içerik analizi tekniği ile incelenmiştir. İçerik analizi ile; kişiselleştirilmiş deneyim, seyahat planlama, memnuniyet, farklı yerler keşfetme ve davranışsal niyetler olmak üzere deneyime yönelik beş tema belirlenmiştir. Çalışmadan elde edilen sonuçlar, çevrimiçi yerel rehberli tur deneyimlerinin; kişiselleştirilmiş hizmet, seyahat planlama imkanı ve farklı bilgiler keşfedebilme sayesinde turist memnuniyetini ve davranışsal niyetleri olumlu yönde etkilediğini ortaya koymaktadır.","PeriodicalId":184439,"journal":{"name":"Journal of Hospitality and Tourism Issues","volume":"110 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124256502","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Turnover in the Context of Tourism: A Bibliometric Analysis 旅游背景下的人员流动:文献计量学分析
Pub Date : 2022-11-10 DOI: 10.51525/johti.1191890
Selen UYGUNGİL ERDOĞAN, Aslı Özge ÖZGEN ÇİĞDEMLİ
The competitive environment in the tourism sector impels managers to acquire high-performing personnel and to ensure the continuity of these personnel in the business. In this respect, turnover has been a scientific issue that has been emphasized intensively in tourism literature. However, any research has not been found that deals with bibliometric studies of previous scientific studies on turnover. By this way, the main purpose of the current research is to examine the turnover studies in tourism context through bibliometric analysis. The studies examined within the framework of the research were obtained from the Web of Science (WoS) academic database, and the VOSviewer program was used for analyzing of the data. In this context, 180 studies were included in the analysis. As a result of 142 of the studies on turnover were in the hospitality, entertainment, sports and tourism category, 67 in the management category, 17 in the business category by a total of 438 authors, "job satisfaction", "hospitality", “hotel” and “tourism and hospitality” concepts are frequently used with turnover, the most cited paper is "Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus" by Zopiatis, Constanti and Theocharous (2014) with 173 citations. It has been determined that the countries with the highest number of published studies are China, Turkey and England, respectively. It is anticipated that the research will both facilitate the identification of new research topics on the subject and contribute to the determination of the situation in the literature.
旅游业的竞争环境促使管理人员获得高绩效人才,并确保这些人才在业务中的连续性。在这方面,营业额一直是旅游文献中重点强调的科学问题。然而,还没有发现任何研究涉及到以往关于离职的科学研究的文献计量研究。因此,本研究的主要目的是通过文献计量分析来检验旅游背景下的流动研究。本研究框架内的研究数据来源于Web of Science (WoS)学术数据库,并使用VOSviewer程序对数据进行分析。在此背景下,180项研究被纳入分析。由于关于离职的研究中有142项属于酒店、娱乐、体育和旅游类别,67项属于管理类别,17项属于商业类别,共有438名作者,“工作满意度”、“酒店”、“旅游和酒店”等概念经常用于离职,被引用最多的论文是“工作投入、承诺、满意度和离职:来自塞浦路斯酒店员工的证据”,作者Zopiatis, Constanti和Theocharous(2014),引用173次。已经确定,发表研究数量最多的国家分别是中国、土耳其和英国。预计该研究将有助于确定关于该主题的新研究课题,并有助于确定文献中的情况。
{"title":"Turnover in the Context of Tourism: A Bibliometric Analysis","authors":"Selen UYGUNGİL ERDOĞAN, Aslı Özge ÖZGEN ÇİĞDEMLİ","doi":"10.51525/johti.1191890","DOIUrl":"https://doi.org/10.51525/johti.1191890","url":null,"abstract":"The competitive environment in the tourism sector impels managers to acquire high-performing personnel and to ensure the continuity of these personnel in the business. In this respect, turnover has been a scientific issue that has been emphasized intensively in tourism literature. However, any research has not been found that deals with bibliometric studies of previous scientific studies on turnover. By this way, the main purpose of the current research is to examine the turnover studies in tourism context through bibliometric analysis. The studies examined within the framework of the research were obtained from the Web of Science (WoS) academic database, and the VOSviewer program was used for analyzing of the data. In this context, 180 studies were included in the analysis. As a result of 142 of the studies on turnover were in the hospitality, entertainment, sports and tourism category, 67 in the management category, 17 in the business category by a total of 438 authors, \"job satisfaction\", \"hospitality\", “hotel” and “tourism and hospitality” concepts are frequently used with turnover, the most cited paper is \"Job involvement, commitment, satisfaction and turnover: Evidence from hotel employees in Cyprus\" by Zopiatis, Constanti and Theocharous (2014) with 173 citations. It has been determined that the countries with the highest number of published studies are China, Turkey and England, respectively. It is anticipated that the research will both facilitate the identification of new research topics on the subject and contribute to the determination of the situation in the literature.","PeriodicalId":184439,"journal":{"name":"Journal of Hospitality and Tourism Issues","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115418375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Evaluatıon of Costumer Complaints Regardıng Restaurants Offering Food and Beverage Service in Elazığ: The Case of Electronik Word-Of-Mouth 顾客投诉Evaluatıon Regardıng在Elazığ提供餐饮服务的饭店:以电子口碑为例
Pub Date : 2022-10-10 DOI: 10.51525/johti.1149486
M. Ispir
With the development of technology and the accessibility of the internet, various changes have taken place in many areas. It has changed in classical word-of-mouth communication and has become electronic word-of-mouth communication. Before purchasing a product or service, consumers refer to the experiences of consumers who have experienced the product or service before, in order to avoid the risks associated with the product or service in question. On Tripadvisor, it is a website, that is, an electronic word of mouth communication environment, where consumers can share their experiences with other people. The aim of the study; It is the evaluation of the negative comments made on the restaurants that offer food and beverage service in the province of Elazig on the tripAdvisor website. In the study, a total of 1167 comments belonging to 48 businesses between 14.12.2012 and 15.07.2022 were analyzed by content analysis method. As a result of the analysis, 577 complaints were identified. As a result of the study, the main headings most frequently complained about were 6 main categories and 17 subcategories, respectively, food-beverage-related features, personnel-related features, price-related features, service environment-related features, service-related features, and menu-related features.
随着科技的发展和互联网的普及,许多领域发生了各种各样的变化。它已经改变了传统的口碑传播,成为电子口碑传播。在购买产品或服务之前,消费者会参考之前使用过该产品或服务的消费者的经验,以避免与该产品或服务相关的风险。在Tripadvisor上,它是一个网站,也就是一个电子的口碑传播环境,消费者可以在这里与其他人分享自己的经历。研究的目的;这是对tripAdvisor网站上对埃拉泽省提供餐饮服务的餐馆的负面评论的评价。本研究采用内容分析法对2012年12月14日至2022年7月15日期间48家企业的1167条评论进行分析。分析结果确定了577项投诉。研究结果显示,最常被投诉的主要标题是6个主要类别和17个小类别,分别是与食品饮料相关的特征、与人员相关的特征、与价格相关的特征、与服务环境相关的特征、与服务相关的特征和与菜单相关的特征。
{"title":"Evaluatıon of Costumer Complaints Regardıng Restaurants Offering Food and Beverage Service in Elazığ: The Case of Electronik Word-Of-Mouth","authors":"M. Ispir","doi":"10.51525/johti.1149486","DOIUrl":"https://doi.org/10.51525/johti.1149486","url":null,"abstract":"With the development of technology and the accessibility of the internet, various changes have taken place in many areas. It has changed in classical word-of-mouth communication and has become electronic word-of-mouth communication. Before purchasing a product or service, consumers refer to the experiences of consumers who have experienced the product or service before, in order to avoid the risks associated with the product or service in question. On Tripadvisor, it is a website, that is, an electronic word of mouth communication environment, where consumers can share their experiences with other people. \u0000The aim of the study; It is the evaluation of the negative comments made on the restaurants that offer food and beverage service in the province of Elazig on the tripAdvisor website. In the study, a total of 1167 comments belonging to 48 businesses between 14.12.2012 and 15.07.2022 were analyzed by content analysis method. As a result of the analysis, 577 complaints were identified. As a result of the study, the main headings most frequently complained about were 6 main categories and 17 subcategories, respectively, food-beverage-related features, personnel-related features, price-related features, service environment-related features, service-related features, and menu-related features.","PeriodicalId":184439,"journal":{"name":"Journal of Hospitality and Tourism Issues","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130053934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Customer and employee satisfaction in hotels during COVID-19 COVID-19期间酒店的客户和员工满意度
Pub Date : 2022-10-04 DOI: 10.51525/johti.1172181
Asier Baquero
Various academic studies have been conducted on customer and employee satisfaction in the service industries. This research focuses on the hotel sector, exploring 1) job satisfaction (intrinsic, extrinsic, and general) in departments whose employees most frequently come into contact with hotel customers (reception, housekeeping, bar and restaurant, kitchen, and entertainment); and 2) customer satisfaction for these departments. The research was carried out at the beginning of the 2021 summer season, during the COVID-19 pandemic. A sample of 1,488 individuals was analysed to find out if employee job satisfaction can predict customer satisfaction. Customer satisfaction was minimally explained by the three dimensions of employee satisfaction (intrinsic, extrinsic, and general), although not in all departments. Extrinsic employee satisfaction achieved higher results than intrinsic employee satisfaction in the reception, kitchen, and bar and restaurant departments. The results show a clear difference between departments that are managed directly by the hotel and those that are outsourced (housekeeping and entertainment), which did not show a predictive relationship between employee and customer satisfaction.
对服务行业的顾客满意度和员工满意度进行了各种学术研究。本研究聚焦于酒店行业,探讨1)员工最常与酒店客户接触的部门(前台、客房、酒吧和餐厅、厨房和娱乐)的工作满意度(内在、外在和一般);2)客户对这些部门的满意度。这项研究是在2019冠状病毒病大流行期间的2021年夏季开始时进行的。对1488个人的样本进行了分析,以找出员工工作满意度是否可以预测客户满意度。员工满意度的三个维度(内在、外在和一般)最低限度地解释了客户满意度,尽管并非所有部门都如此。在前台、厨房、酒吧和餐厅等部门,员工的外在满意度高于内在满意度。结果显示,酒店直接管理的部门和外包管理的部门(客房部和娱乐部)之间存在明显差异,员工满意度和客户满意度之间没有预测关系。
{"title":"Customer and employee satisfaction in hotels during COVID-19","authors":"Asier Baquero","doi":"10.51525/johti.1172181","DOIUrl":"https://doi.org/10.51525/johti.1172181","url":null,"abstract":"Various academic studies have been conducted on customer and employee satisfaction in the service industries. This research focuses on the hotel sector, exploring 1) job satisfaction (intrinsic, extrinsic, and general) in departments whose employees most frequently come into contact with hotel customers (reception, housekeeping, bar and restaurant, kitchen, and entertainment); and 2) customer satisfaction for these departments. The research was carried out at the beginning of the 2021 summer season, during the COVID-19 pandemic. A sample of 1,488 individuals was analysed to find out if employee job satisfaction can predict customer satisfaction. Customer satisfaction was minimally explained by the three dimensions of employee satisfaction (intrinsic, extrinsic, and general), although not in all departments. Extrinsic employee satisfaction achieved higher results than intrinsic employee satisfaction in the reception, kitchen, and bar and restaurant departments. The results show a clear difference between departments that are managed directly by the hotel and those that are outsourced (housekeeping and entertainment), which did not show a predictive relationship between employee and customer satisfaction.","PeriodicalId":184439,"journal":{"name":"Journal of Hospitality and Tourism Issues","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126104354","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
A STUDY TO DETERMINE THE EFFECT OF EXPERIENTIAL MARKETING ON BEHAVIORAL LOYALTY IN FOOD BEVERAGE BUSINESSES 体验营销对餐饮企业行为忠诚影响的研究
Pub Date : 2022-06-27 DOI: 10.51525/johti.1132583
S. Sahin
Due to the abstract feature of the basic product presented in the service enterprises, the gain that customers obtain from the enterprises can be explained by the experience. It refers to the experience in which the customers meet and leave a service business. In service enterprises, food beverage businesses can be mentioned that they are the most intense businesses with the customer. Therefore, it was thought that the implementation of the experienced marketing on behavioral loyalty that expresses the purpose of the study on behavioral loyalty will be appropriate to investigate in food beverage businesses. Within the scope of the research, a face-to-face questionnaire was applied to the customers purchasing services from food drink companies operating in Van provinces. In determining the participants, the number of samples used in unknown universal unknown universal unknown universals were taken into consideration with 400 surveys and analyzes over 387 surveys. According to the results of the research, it was observed that there was a positive and strong relationship between all sub-dimensions of the experiential marketing and behavioral loyalty. As a result of the impact analysis, experiential marketing practices have emerged to have a strong effect of 59% on behavioral loyalty.
由于服务企业所呈现的基本产品具有抽象性,顾客从企业获得的收益可以用体验来解释。它指的是顾客遇见并离开服务企业的体验。在服务型企业中,餐饮业务可以说是与顾客接触最激烈的业务。因此,有人认为,在食品饮料企业中实施表达行为忠诚研究目的的体验营销将是合适的。在研究范围内,采用面对面的问卷调查方式,对凡省经营的食品饮料公司购买服务的顾客进行调查。在确定参与者时,考虑了400项调查和387项调查中使用的未知普遍未知普遍未知普遍的样本数量。研究结果显示,体验营销的各子维度与行为忠诚之间存在显著的正相关关系。根据影响分析,体验式营销实践对行为忠诚度的影响高达59%。
{"title":"A STUDY TO DETERMINE THE EFFECT OF EXPERIENTIAL MARKETING ON BEHAVIORAL LOYALTY IN FOOD BEVERAGE BUSINESSES","authors":"S. Sahin","doi":"10.51525/johti.1132583","DOIUrl":"https://doi.org/10.51525/johti.1132583","url":null,"abstract":"Due to the abstract feature of the basic product presented in the service enterprises, the gain that customers obtain from the enterprises can be explained by the experience. It refers to the experience in which the customers meet and leave a service business. In service enterprises, food beverage businesses can be mentioned that they are the most intense businesses with the customer. Therefore, it was thought that the implementation of the experienced marketing on behavioral loyalty that expresses the purpose of the study on behavioral loyalty will be appropriate to investigate in food beverage businesses. Within the scope of the research, a face-to-face questionnaire was applied to the customers purchasing services from food drink companies operating in Van provinces. In determining the participants, the number of samples used in unknown universal unknown universal unknown universals were taken into consideration with 400 surveys and analyzes over 387 surveys. According to the results of the research, it was observed that there was a positive and strong relationship between all sub-dimensions of the experiential marketing and behavioral loyalty. As a result of the impact analysis, experiential marketing practices have emerged to have a strong effect of 59% on behavioral loyalty.","PeriodicalId":184439,"journal":{"name":"Journal of Hospitality and Tourism Issues","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129644193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Effects of Domestic Tourists' Fear of Covid-19 and Travel Anxiety on Travel Intentions 国内游客新冠肺炎恐惧和旅游焦虑对旅游意愿的影响
Pub Date : 2022-06-16 DOI: 10.51525/johti.1126900
Davut Kodaş
The purpose of this study is to examine the relationship between the perceptions of COVID-19 fear, travel anxiety, and travel intentions of domestic tourists during the COVID-19 pandemic. Data were collected from a total of 387 participants through an online survey in September 2021, using data collection tools adapted from different studies. Confirmatory factor analysis (CFA) was used to verify the measurement model, and covariance-based structural equation modeling (SEM) was applied to test the theoretical model. The results of the study show that domestic tourists' fears of COVID-19 infection have influenced significantly on their travel anxiety, and it has not a significant effect on their travel intentions. It has been determined that travel anxiety has a significant effect on the travel intentions of domestic tourists. According to the results of the research, the theoretical and practical contributions of the research are discussed.
本研究的目的是研究COVID-19大流行期间国内游客的COVID-19恐惧感知、旅行焦虑和旅行意图之间的关系。通过2021年9月的在线调查,使用来自不同研究的数据收集工具,从总共387名参与者中收集了数据。采用验证性因子分析(CFA)对计量模型进行验证,采用基于协方差的结构方程模型(SEM)对理论模型进行检验。研究结果表明,国内游客对新冠肺炎感染的恐惧对其旅游焦虑有显著影响,对其旅游意愿没有显著影响。研究发现,旅游焦虑对国内游客的旅游意愿有显著影响。根据研究结果,讨论了本研究的理论和实践贡献。
{"title":"The Effects of Domestic Tourists' Fear of Covid-19 and Travel Anxiety on Travel Intentions","authors":"Davut Kodaş","doi":"10.51525/johti.1126900","DOIUrl":"https://doi.org/10.51525/johti.1126900","url":null,"abstract":"The purpose of this study is to examine the relationship between the perceptions of COVID-19 fear, travel anxiety, and travel intentions of domestic tourists during the COVID-19 pandemic. Data were collected from a total of 387 participants through an online survey in September 2021, using data collection tools adapted from different studies. Confirmatory factor analysis (CFA) was used to verify the measurement model, and covariance-based structural equation modeling (SEM) was applied to test the theoretical model. The results of the study show that domestic tourists' fears of COVID-19 infection have influenced significantly on their travel anxiety, and it has not a significant effect on their travel intentions. It has been determined that travel anxiety has a significant effect on the travel intentions of domestic tourists. According to the results of the research, the theoretical and practical contributions of the research are discussed.","PeriodicalId":184439,"journal":{"name":"Journal of Hospitality and Tourism Issues","volume":"148 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121080279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Role Disease and Demographic Factors in Functional Food Consumption of Restaurant Consumers 疾病与人口因素在饭店消费者功能性食品消费中的作用
Pub Date : 2022-06-07 DOI: 10.51525/johti.1103792
Berna Kürkçü, B. B. Dedeoğlu
Functional foods; it has been defined as food similar to traditional food, which is intended to be consumed as part of a normal diet, but modified to fulfill physiological roles beyond providing simple nutrient requirements. The increasing wealth of the developed world's inhabitants, the aging of the population and the accompanying increase in health problems contribute to the increased interest in functional foods. In this direction, the aim of the study is; The aim of this study is to examine whether functional food consumption of restaurant consumers differ according to demographic characteristics (age, gender, education level, income level) and disease factors. The universe of the research consists of restaurant consumers on the European Side of Istanbul. Quantitative research method was used in the research and questionnaire technique was used as data collection tool. In this direction; Prepared surveys were administered to 271 restaurant consumers between August and October 2021. As a result of the analyzes made; It has been observed that the functional food consumption tendencies of restaurant consumers differ significantly according to gender. In other analyzes of the research; It was determined that age, education level, income level and presence of disease did not make a significant difference in functional food consumption.
功能食品;它被定义为与传统食物类似的食物,作为正常饮食的一部分,但经过修改,除了提供简单的营养需求外,还能发挥生理作用。发达国家居民财富的增加、人口的老龄化以及随之而来的健康问题的增加,使人们对功能食品的兴趣日益浓厚。在这个方向上,研究的目的是;本研究的目的是考察餐厅消费者的功能性食品消费是否因人口统计学特征(年龄、性别、教育程度、收入水平)和疾病因素而有所差异。研究范围包括伊斯坦布尔欧洲区的餐馆消费者。本研究采用定量研究方法,采用问卷调查技术作为数据收集工具。在这个方向;在2021年8月至10月期间,对271名餐馆消费者进行了事先准备好的调查。分析结果表明:研究发现,餐厅消费者的功能性食品消费倾向在性别上存在显著差异。在其他分析研究中;结果表明,年龄、受教育程度、收入水平和是否患有疾病对功能性食品的消费没有显著影响。
{"title":"The Role Disease and Demographic Factors in Functional Food Consumption of Restaurant Consumers","authors":"Berna Kürkçü, B. B. Dedeoğlu","doi":"10.51525/johti.1103792","DOIUrl":"https://doi.org/10.51525/johti.1103792","url":null,"abstract":"Functional foods; it has been defined as food similar to traditional food, which is intended to be consumed as part of a normal diet, but modified to fulfill physiological roles beyond providing simple nutrient requirements. The increasing wealth of the developed world's inhabitants, the aging of the population and the accompanying increase in health problems contribute to the increased interest in functional foods. In this direction, the aim of the study is; The aim of this study is to examine whether functional food consumption of restaurant consumers differ according to demographic characteristics (age, gender, education level, income level) and disease factors. The universe of the research consists of restaurant consumers on the European Side of Istanbul. Quantitative research method was used in the research and questionnaire technique was used as data collection tool. In this direction; Prepared surveys were administered to 271 restaurant consumers between August and October 2021. As a result of the analyzes made; It has been observed that the functional food consumption tendencies of restaurant consumers differ significantly according to gender. In other analyzes of the research; It was determined that age, education level, income level and presence of disease did not make a significant difference in functional food consumption.","PeriodicalId":184439,"journal":{"name":"Journal of Hospitality and Tourism Issues","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124850666","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Düzeltme: Hotel Managers’ Consciousness toward Competition and Its Strategies 酒店管理者的竞争意识及其应对策略
Pub Date : 2021-12-31 DOI: 10.51525/johti.1052747
E. R. Dönbak
{"title":"Düzeltme: Hotel Managers’ Consciousness toward Competition and Its Strategies","authors":"E. R. Dönbak","doi":"10.51525/johti.1052747","DOIUrl":"https://doi.org/10.51525/johti.1052747","url":null,"abstract":"","PeriodicalId":184439,"journal":{"name":"Journal of Hospitality and Tourism Issues","volume":"63 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131806738","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Relationship Between The Tourism Impacts And The Quality Of Life In The City 旅游影响与城市生活质量的关系
Pub Date : 2021-12-27 DOI: 10.51525/johti.1037378
Aysen Ercan İştin
{"title":"The Relationship Between The Tourism Impacts And The Quality Of Life In The City","authors":"Aysen Ercan İştin","doi":"10.51525/johti.1037378","DOIUrl":"https://doi.org/10.51525/johti.1037378","url":null,"abstract":"","PeriodicalId":184439,"journal":{"name":"Journal of Hospitality and Tourism Issues","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-12-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127157435","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
期刊
Journal of Hospitality and Tourism Issues
全部 Acc. Chem. Res. ACS Applied Bio Materials ACS Appl. Electron. Mater. ACS Appl. Energy Mater. ACS Appl. Mater. Interfaces ACS Appl. Nano Mater. ACS Appl. Polym. Mater. ACS BIOMATER-SCI ENG ACS Catal. ACS Cent. Sci. ACS Chem. Biol. ACS Chemical Health & Safety ACS Chem. Neurosci. ACS Comb. Sci. ACS Earth Space Chem. ACS Energy Lett. ACS Infect. Dis. ACS Macro Lett. ACS Mater. Lett. ACS Med. Chem. Lett. ACS Nano ACS Omega ACS Photonics ACS Sens. ACS Sustainable Chem. Eng. ACS Synth. Biol. Anal. Chem. BIOCHEMISTRY-US Bioconjugate Chem. BIOMACROMOLECULES Chem. Res. Toxicol. Chem. Rev. Chem. Mater. CRYST GROWTH DES ENERG FUEL Environ. Sci. Technol. Environ. Sci. Technol. Lett. Eur. J. Inorg. Chem. IND ENG CHEM RES Inorg. Chem. J. Agric. Food. Chem. J. Chem. Eng. Data J. Chem. Educ. J. Chem. Inf. Model. J. Chem. Theory Comput. J. Med. Chem. J. Nat. Prod. J PROTEOME RES J. Am. Chem. Soc. LANGMUIR MACROMOLECULES Mol. Pharmaceutics Nano Lett. Org. Lett. ORG PROCESS RES DEV ORGANOMETALLICS J. Org. Chem. J. Phys. Chem. J. Phys. Chem. A J. Phys. Chem. B J. Phys. Chem. C J. Phys. Chem. Lett. Analyst Anal. Methods Biomater. Sci. Catal. Sci. Technol. Chem. Commun. Chem. Soc. Rev. CHEM EDUC RES PRACT CRYSTENGCOMM Dalton Trans. Energy Environ. Sci. ENVIRON SCI-NANO ENVIRON SCI-PROC IMP ENVIRON SCI-WAT RES Faraday Discuss. Food Funct. Green Chem. Inorg. Chem. Front. Integr. Biol. J. Anal. At. Spectrom. J. Mater. Chem. A J. Mater. Chem. B J. Mater. Chem. C Lab Chip Mater. Chem. Front. Mater. Horiz. MEDCHEMCOMM Metallomics Mol. Biosyst. Mol. Syst. Des. Eng. Nanoscale Nanoscale Horiz. Nat. Prod. Rep. New J. Chem. Org. Biomol. Chem. Org. Chem. Front. PHOTOCH PHOTOBIO SCI PCCP Polym. Chem.
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1