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An Empirical Study on Employee Engagement and Retention Strategies in BPO Companies in India 印度BPO公司员工敬业度与保留策略的实证研究
Xavier Jude Lavanya Kumar, Dr.T. Gopinath
Human Capital is an essential resource for any organization. Retaining the employees in BPO industry has been an issue in many organizations for quite a long time. The HR managers have been facing an intense time in finding a suitable replacement with required experience and capacity, to fill the vacancies made by virtue of the way out of key employees. Numerous reputed employers in the business have experienced this smash of talent retention. The BPO sector is contributing a lot to the Indian Economy furthermore making employment opportunity, particularly in the adolescent and thus the impression of youth towards this sector is observed to be positive. This study comprehends the purposes for why do BPO employees switch their occupations, to know why retention is required and to understand the different strategies received by BPO industry for retaining their employees.
人力资本是任何组织的基本资源。长期以来,业务流程外包行业的员工保留问题一直困扰着许多组织。人力资源经理们一直面临着寻找具有所需经验和能力的合适人选来填补因关键员工离职而产生的空缺的紧张时期。业内许多知名雇主都经历过这种人才流失的情况。BPO部门为印度经济做出了很大贡献,此外还创造了就业机会,特别是在青少年中,因此年轻人对该部门的印象是积极的。本研究理解了为什么业务流程外包员工转换职业的目的,了解为什么需要保留员工,并了解业务流程外包行业为保留员工而收到的不同策略。
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引用次数: 3
Assessment of Individual Household Waste Generation Quantity in Different Areas of Salem 塞勒姆不同地区个人生活垃圾产生量评估
U. Indirapriyadharshini, M. Adhiyaman, R. S. Kumar, S. Venkatesan
Around the world as countries are struggling to arrive at an effective regulatory regime to manage the Municipal Solid Waste of Individual Household into their ecosystem. Considering that Individual Household comply with environmental regulations based on the level of enforcement and their ability to spend for Municipal Solid Waste Management, this project endeavours to sketch probable Municipal Solid Waste Management scenarios under various market-enforcement conditions and proposes possible strategies for effective regulatory regime in Salem. A manual survey was conducted through a questionnaire in 15 different areas of Salem district representing different taluks of Salem to account the primary household waste disposal strategy. A structured questionnaire is prepared which interrogates about types of waste generated, amount of waste generated in a home per day and disposal methods, whether compost pit exist or not. In all the 15 areas at different locations around a sample 10 houses were surveyed. The collected data were analyzed thoroughly and profound existing strategies in all the 15 places were found out. This survey is taken for 15 different areas of Salem which are Pannangkattur, R.E.Quarters, Neethipuram, K.Pudur, Sauripalayam, Avarangapalayam, Kannangkurichi, Mullaivadi, Allikuttai, Suramangalam, Udayapatti, Alagapuram, Shevapet, Jagairammapalayam and Narayanapuram.
世界各国都在努力建立一个有效的监管制度,以管理个人家庭的城市固体废物进入其生态系统。考虑到个人家庭是否遵守环境法规取决于执法水平及其在城市固体废物管理方面的支出能力,本项目努力勾勒出在各种市场执法条件下可能的城市固体废物管理情景,并为塞勒姆有效的监管制度提出可能的战略。通过问卷调查,在代表塞勒姆不同地区的15个不同地区进行了手工调查,以说明主要的家庭废物处理策略。准备了一份结构化问卷,询问产生的废物类型,每天家庭产生的废物量和处理方法,是否存在堆肥坑。在所有15个地区,在一个样本周围的不同地点,调查了10所房屋。对收集到的数据进行了深入的分析,发现了15个地方的现有策略。这项调查是在塞勒姆的15个不同地区进行的,分别是Pannangkattur、R.E.Quarters、Neethipuram、K.Pudur、Sauripalayam、Avarangapalayam、Kannangkurichi、Mullaivadi、Allikuttai、Suramangalam、Udayapatti、Alagapuram、shevet、jagairamapalayam和Narayanapuram。
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引用次数: 0
Influence of Lean Management Practices on Quality in Construction Industries 精益管理实践对建筑业质量的影响
T. Ravindaran, Dr.S. Anandakumar, Dr. V. Krishnamoorthy
The purpose of this study is to determine various dimensions affecting quality in the application of Lean management practices in construction industries. This has been accompanied in South India from May 2015 to January 2016. The scholars implemented random sampling method for gathering data from the respondents. Moreover, questionnaire method has been used by the researchers. The researchers also used Statistical tools like Cronbach's Alpha, Exploratory factor analysis and multiple regressions for the study. This study significantly identifies nine important factors of quality in Lean implementation. They are: Elimination of waste, top management involvement, empower the team, timely delivery, amplify learning, material planning, employee ability, lean knowledge and quality of materials. Out of the identified factors: Elimination of waste, empowering the team and employee ability has significant impact on the project quality. The consequence of this research would benefit the policy makers in enclosing suitable procedures involving lean implementation in construction industries.
本研究的目的是确定在建筑行业应用精益管理实践中影响质量的各个维度。2015年5月至2016年1月,南印度也出现了这种情况。学者们采用随机抽样的方法从被调查者中收集数据。此外,研究人员还采用了问卷调查法。研究人员还使用了统计工具,如Cronbach's Alpha,探索性因素分析和多元回归。本研究明确了精益实施质量的九个重要因素。它们是:消除浪费、高层管理参与、授权团队、及时交付、扩大学习、材料计划、员工能力、精益知识和材料质量。在确定的因素中:消除浪费、授权团队和员工能力对项目质量有重大影响。这项研究的结果将有利于决策者制定适当的程序,包括在建筑行业实施精益。
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引用次数: 0
Determinants of Effective Inventory Management A Study of Consumer Durable Retailers 有效库存管理的决定因素——耐用消费品零售商研究
Vibhuti Tripathi, P. Kochhar
Global retailing is evolving into hi-tech business Indian retail market is poised to follow the path with large number of global players eyeing the market. 10.6% of growth Indian Retail market has experienced between the year 2010 and 2012. Revolution in Indian Retail has been brought about with the change in demographic profile, increase in income levels, urbanization, technology and globalization. Growth comes along with challenges, which retailers have to manage in order to sustain in the competitive environment. It is imperative for the retailers to offer adequate service levels to sustain. The determinants of service levels for a retailer can be linked to availability and variety which aspects can be maintained through a healthy inventory. The paper attempts to address the objective of identifying determinants of effective inventory management. An exploratory survey was conducted among 60 retailers from Allahabad, Lucknow, and New Delhi dealing with consumer durables. Data was treated with factor analysis and Regression analysis. Four Factors of Retailer Size, Supplier Relationship, Service Level and Demand Uncertainty emerged as the determinants of effective inventory management. Positive relationship emerged between Retailer Size, Supplier Relationship, Demand Uncertainty and Effective Inventory Management through regression analysis.
全球零售业正在演变成高科技商业,印度零售市场正准备跟随这条道路,大量的全球参与者都在关注这个市场。2010年至2012年间,印度零售市场增长了10.6%。随着人口结构的变化、收入水平的提高、城市化、技术和全球化,印度零售业发生了革命。增长伴随着挑战,零售商必须应对这些挑战,才能在竞争激烈的环境中维持下去。零售商必须提供足够的服务水平来维持。零售商服务水平的决定因素可以与可用性和多样性联系起来,这些方面可以通过健康的库存来维持。本文试图解决确定有效库存管理的决定因素的目标。在阿拉哈巴德、勒克瑙和新德里经营耐用消费品的60家零售商中进行了一项探索性调查。对数据进行因子分析和回归分析。零售商规模、供应商关系、服务水平和需求不确定性四个因素成为有效库存管理的决定因素。通过回归分析,发现零售商规模、供应商关系、需求不确定性与有效库存管理之间存在正相关关系。
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引用次数: 1
A Study on Emotional Intelligence Levels of the Employees and its Impact on their Organisational Commitment-with Special Reference to Teaching Faculties of Technical Education, Tirupati 员工情绪智力水平及其对组织承诺的影响研究——以蒂鲁帕蒂大学技术教育学院为例
Dr.V.Murali Krishna, R. Swarnalatha
In the present days Engineers are leading India in this cutthroat competitive world. These engineers are fostered by the intellectual professionals. Most important problem faced by the educational institutions at this instant is job hopping. Many of the intellectuals are stirring from one institution to the other very often. Because of these repeated shifts these intellectual professionals are not creating future Indian engineering aspirants. This job hopping can be shunned if the employee commitment is sky-scraping towards the institution. In this study the bang of Emotional intelligence levels of the employees on their organizational commitment is examined. For this intention the sampling area selected is Tirupati. The respondents chosen are teaching faculties of technical education. Well thought-out questionnaire is used for the compilation of data along with demographic distinctiveness like designation, qualification, and gender. The sample size is 256 preferred from various engineering colleges of Tirupati. The data is analyzed by Correlation, univariate ANVOA of SPSS. It was identified that the Emotional intelligence levels of the employees and organizational commitment are positively correlated. The designation of the employees and organization commitment are negatively correlated with one another. The qualification and Emotional intelligence levels of the employees have an effect on the organizational commitment. The designation and Emotional intelligence levels of the employees have a consequence on the organizational commitment. The designation and Emotional intelligence levels of the employees have a consequence on the organizational commitment. By this study it is recommended to the technical education institutions to give Faculty development programmes for mounting the Emotional intelligence level. It is also suggested that a part from choosing the applicant based on the subject knowledge, Emotional intelligence should also be incorporated in the criteria of selecting the applicants for the posts.
如今,工程师在这个残酷的竞争世界中引领着印度。这些工程师是由专业知识分子培养出来的。当前教育机构面临的最重要的问题是跳槽。许多知识分子经常从一个机构跳槽到另一个机构。由于这些反复的转变,这些知识专业人士无法培养出未来的印度工程师。如果员工对公司的承诺是天价,那么这种跳槽是可以避免的。本研究考察了员工情绪智力水平对组织承诺的影响。为了这个目的,选择的采样区域是蒂鲁帕蒂。被调查者选择的是技术教育的教学人员。经过深思熟虑的调查问卷用于数据汇编以及人口统计学特征,如名称,资格和性别。样本量为256人,优选来自蒂鲁帕蒂各工程学院。数据采用SPSS的单变量ANVOA进行相关分析。研究发现,员工的情绪智力水平与组织承诺呈正相关。员工指定与组织承诺呈负相关。员工的素质和情商水平对组织承诺有影响。员工的指定和情商水平对组织承诺有影响。员工的指定和情商水平对组织承诺有影响。通过本研究,建议技术教育机构提供教师发展计划,以提高情商水平。此外,还建议在根据学科知识选择应征者的同时,将情商作为选择应征者的标准。
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引用次数: 2
Financial Inclusion through Financial Literacy in India: Issues and Challenges 通过金融知识在印度实现金融包容性:问题与挑战
Satish Kumar, Dr. H. G. Joshi
Financial Inclusion becomes the effective objective for the 9th Fiver Year plan in India. The effective sharing of economic benefits among under pre vilaged through financial inclusion is the core of the plan. In order to achieve and make this successful, the effective awareness and access to financial instruments and institutions are important. Central bank of the country, RBI has initiated several programmes to achieve the same. The present paper identified the different approaches and innovative ideas which can be implemented in a day to day life the individual. The attempt the paper is suggest several intiatives to the policy makers to achieve the financial literacy in India
普惠金融成为印度第九个五年计划的有效目标。通过普惠金融实现贫困村经济效益的有效共享是该计划的核心。为了实现这一目标并取得成功,有效认识和利用金融工具和机构是很重要的。国家中央银行,印度储备银行已经启动了几个计划来实现同样的目标。本文确定了可以在个人日常生活中实施的不同方法和创新理念。本文试图向政策制定者提出几项举措,以实现印度的金融素养
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引用次数: 1
The Incorporation of Biomimicry into an Architectural Design Process: A New Approach towards Sustainability of Built Environment 将仿生学融入建筑设计过程:建筑环境可持续性的新途径
Parag L. Sarwate, A. Patil
A brief literature review on Biomimicry and Architecture has been arranged into a rational system and has been systematically customized to find the application of Biomimicry in the design processes involved architecture. The main objective of this research is to find out how Biomimicry principles help in architecture of space, structure or enclosure, its experience in space & time, technological achievement, program or strategy development and compatibility to its context. Mapping of research literature has been done on the basis of a framework of the System of Inquiry, Strategies and Tactics.
通过对Biomimicry和Architecture的简要文献综述,将其整理成一个合理的系统,并进行系统的定制,以找到Biomimicry在建筑设计过程中的应用。本研究的主要目的是找出仿生学原理如何帮助空间、结构或围护结构的建筑,其在空间和时间上的经验,技术成就,计划或策略的发展以及与环境的兼容性。研究文献的绘制是在探究、策略和战术系统框架的基础上完成的。
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引用次数: 2
Ayurvedic Management of Mild Cognitive Impairment 轻度认知障碍的阿育吠陀治疗
S. Nayana, M. Jithesh
Life expectancy has increased as a result of advancement in medical science. As a result the prortion of elderly in the population is also greater than ever and there is a need to tackle their problems. Mild Cognitive Impairment (MCI) is one of the most common clinical manifestations af- fecting the elderly population. MCI is a term used to describe cognitive decline of thinking, memory and reasoning. This is an transitional stage between the cognitive decline of normal ageing and the more serious decline in dementia. Neurons fail to establish connections in appropriate time and when insuffi- ciently stimulated by nootropic factors, they die. This gradual- ly leads to mild cognitive impairment, as ageing occurs. Ac- cording to recent published works on cognition and dementia, 2/3 rd of all cases who are diagnosed with MCI have memory loss, more pronounced than thinking and reasoning. Timely intervention is awfully important in these cases as they are at a high risk of developing dementia. According to Sarangadhara Acharya, medha (grasping and retention power) deteriorates after the fourth decade of life and this may be considered as a warning signal for further smrti (memory) and buddhi (intellect) deterioration, in the successive years. Ayurveda has a major role to play in this arena. Rasaayana, Panchakarma therapy, drugs like guduchi, aswagandha,brahmi and the like, including various ghritas have proven effects in cognitive domains of psychological wellbeing. Further, giving constant mental stimulations through brain games which is mentioned through the concept of Buddhimedhakara gana, along with panchakarma meas- ures, bring significant results in all domains of cognition. Here is an attempt to discuss the pathogenesis and preven- tive aspects of cognitive deficits with special reference to de- mentia and MCI. Nootropic drugs, neuro rehabilitation and neuroplasticity are the three approaches which are analyzed in the purview of Ayurvedic concept and are suggested as tech- niques for the management and prevention of MCI.
由于医学的进步,预期寿命延长了。因此,老年人在人口中的比例也比以往任何时候都大,因此有必要解决他们的问题。轻度认知障碍(MCI)是影响老年人最常见的临床表现之一。轻度认知障碍是一个用来描述思维、记忆和推理能力下降的术语。这是正常衰老的认知能力下降和更严重的痴呆症下降之间的过渡阶段。神经元不能在适当的时间建立连接,当促智因子的刺激不足时,它们就会死亡。随着年龄的增长,这逐渐导致轻度认知障碍。根据最近发表的关于认知和痴呆的著作,三分之二被诊断为轻度认知障碍的人有记忆丧失,比思考和推理更明显。在这些情况下,及时干预是非常重要的,因为他们患痴呆症的风险很高。根据Sarangadhara Acharya的说法,medha(掌握和保持能力)在生命的第四个十年后恶化,这可能被认为是连续几年进一步的smrti(记忆)和budthi(智力)恶化的警告信号。阿育吠陀在这个舞台上扮演着重要的角色。Rasaayana, Panchakarma疗法,guduchi, aswagandha,brahmi等药物,包括各种ghritas,已经证明对心理健康的认知领域有影响。此外,通过大脑游戏不断地给予精神刺激,这是在佛身伽那的概念中提到的,伴随着panchakarma方法,在所有认知领域带来显著的结果。本文试图讨论认知缺陷的发病机制和预防方面,特别涉及痴呆和轻度认知损伤。在阿育吠陀医学的概念范围内,分析了益智药物、神经康复和神经可塑性这三种方法,并提出了治疗和预防轻度认知损伤的技术。
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引用次数: 0
Turn of the Month Effect in Indian Metal Sector with Special Reference to BSE Metal Index 月交替对印度金属行业的影响,特别参考BSE金属指数
J. Sudarvel, Dr.R. Velmurugan
ISSN 2277-5056 | © 2016 Bonfring Abstract--This study investigates the existence of a Turn of the Month Effect in India’s Metal sector. The study uses the daily return data of the Bombay Stock Exchanges (BSE) Metal Index for the period ranging between April 2004 and March 2015. The collected data have been analysed by making use of descriptive statistics and paired ‘t” test. The outcomes confirm the presence of seasonality in stock returns and the Turn of the Month Effect. The findings are also reliable with the Turn of the Month Effect which exists in the BSE Metal index. The results of the study imply that the stock market in India, especially in the Metal sector is inefficient, and hence, Indian investors are advised to buy Metal sector scripts during the rest of the month and sell them at the first half of the month period which will yield better returns.
摘要—本研究调查了印度金属行业存在的“月转效应”。该研究使用了2004年4月至2015年3月期间孟买证券交易所(BSE)金属指数的日回报数据。利用描述性统计和配对t检验对收集到的数据进行了分析。研究结果证实了股票收益的季节性和月转效应的存在。这些发现也与BSE金属指数中存在的月初效应相一致。研究结果表明,印度的股票市场,特别是金属行业是低效的,因此,建议印度投资者在本月剩余时间内购买金属行业脚本,并在本月上半月出售,这将产生更好的回报。
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引用次数: 0
Analysis and Prediction of Fluctuations for Sector Price Indices with Cross-Correlation and Association Mining Based Networks: Tehran Stock Exchange Case 基于互相关和关联挖掘网络的行业价格指数波动分析与预测:德黑兰证券交易所案例
ArashNegahdari Kia, Saman Haratizadeh, Zainabolhoda Heshmati
Network science has become an ever- increasing and interesting field of research in the recent decade by focusing on finding hidden knowledge in complex networks. This study of complex relationships in network structures has also gained a lot of interest in the world of finance and stock markets. The paper focuses on prediction in Tehran Stock Exchange (TSE) and analysis of the relationship between different sectors, looking into the market price indices data of different market sectors and their fluctuations over time. Four different network structures have been extracted from the TSE market data, two with association rules mining and two with Pearson cross-correlation. Using the correlation with different threshold cuts, different networks have been created and importance of market sectors have been analyzed using different network centrality measurements. Then, by using Apriori algorithms, association patterns in fluctuation of the price indices are extracted for building different directed networks. These directed networks are used in assessing current market dynamics as well as predicting future market price fluctuations that is tested through an evaluation method.
近十年来,网络科学以寻找复杂网络中隐藏的知识为重点,成为一个不断发展和有趣的研究领域。这种对网络结构中复杂关系的研究也引起了金融和股票市场的极大兴趣。本文以德黑兰证券交易所(TSE)的预测和分析不同行业之间的关系为重点,研究了不同市场行业的市场价格指数数据及其随时间的波动。从TSE市场数据中提取了四种不同的网络结构,其中两种是关联规则挖掘,两种是皮尔逊相互关联。利用与不同阈值切割的相关性,创建了不同的网络,并使用不同的网络中心性测量分析了市场部门的重要性。然后,利用Apriori算法提取价格指数波动的关联模式,构建不同的有向网络。这些定向网络用于评估当前市场动态以及通过评估方法测试的预测未来市场价格波动。
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引用次数: 3
期刊
Bonfring International Journal of Industrial Engineering and Management Science
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