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Implementation of an intelligent supply chain control tower: a socio-technical systems case study 智能供应链控制塔的实现:社会技术系统案例研究
IF 8.3 3区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2021-12-13 DOI: 10.1080/09537287.2021.2015805
Ilias Vlachos
Abstract Despite the proliferation of Industry 4.0 technologies, there is little guidance concerning how companies can integrate them in their supply chains. This study examines the implementation of a supply chain (SC) control tower (SCCT) by a large manufacturing company aiming to create an intelligent supply chain. This study applies Socio-Technical systems (STS) theory using the technology typology (long-linked, mediating, intensive) in the context of industry 4.0. The company followed a three-phase implementation plan (I: Initiation, II: Live, III: Continuous improvement) to transit from outsourcing supply chain control to developing the SCCT control structure and then creating intelligent SC assets and capabilities. The study shows that the SCCT needs to integrate all three technology types to reflect the intelligent supply chain. Further, it shows that the interactions of technologies with the SCCT team, internal and external supply chain stakeholders are critical in managing the development, implementation, and growth of intelligent supply chains. It identifies transition barriers including system misalignment, poor socio-technical integration, and an invert of trust between internal and external supply chain stakeholders. The intelligent supply chain emerges as a result of managing socio-technical interactions systematically.
尽管工业4.0技术层出不穷,但关于企业如何将其整合到供应链中的指导意见却很少。本研究考察了一家大型制造公司为创建智能供应链而实施的供应链(SC)控制塔(SCCT)。本研究将社会技术系统(STS)理论应用于工业4.0背景下的技术类型学(长链、中介、密集)。该公司遵循三个阶段的实施计划(I:启动,II:运行,III:持续改进),从外包供应链控制过渡到开发SCCT控制结构,然后创建智能SC资产和能力。研究表明,SCCT需要整合这三种技术类型来体现智能供应链。此外,它还表明,技术与SCCT团队、内部和外部供应链利益相关者的相互作用对于管理智能供应链的开发、实施和增长至关重要。它确定了过渡障碍,包括系统失调,社会技术集成不良,以及内部和外部供应链利益相关者之间的信任倒置。智能供应链是系统管理社会技术互动的结果。
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引用次数: 9
A methodology to boost data-driven decision-making process for a modern maintenance practice 一种促进现代维护实践的数据驱动决策过程的方法
IF 8.3 3区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2021-12-08 DOI: 10.1080/09537287.2021.2010823
A. Polenghi, I. Roda, M. Macchi, A. Pozzetti
Abstract Maintenance is evolving due to the double-sided influence of the Asset Management paradigm and digitalization. In this evolution, assessing the maintenance management process status in terms of process completeness, information and data completeness and integration is paramount to boost reliable data-driven decision-making. Grounding on Design Science Research, a methodology is realized to favour the comparison of two data models, a reference one and a company-specific one, used as a means to evaluate the process status. In particular, the methodology embeds a reference data model for the maintenance management process. Both methodology and data model are artefacts tested and refined during action research in an automotive company willing to improve the maintenance management process. The application of both artefacts demonstrates that the company is facilitated in planning improvement actions for various time horizons to foster a modern maintenance practice whose decision-making is more data-driven.
由于资产管理模式和数字化的双重影响,维护正在不断发展。在这种演变中,根据过程完整性、信息和数据完整性以及集成来评估维护管理过程状态对于促进可靠的数据驱动决策至关重要。在设计科学研究的基础上,实现了一种有利于比较两种数据模型的方法,一种参考模型和一种公司特定模型,用作评估过程状态的手段。特别地,该方法为维护管理过程嵌入了一个参考数据模型。在一家愿意改进维护管理流程的汽车公司的行动研究期间,方法和数据模型都是经过测试和改进的工件。这两种人工制品的应用表明,公司在规划不同时间范围的改进行动方面得到了促进,以促进现代维护实践,其决策更多地由数据驱动。
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引用次数: 4
Disruptive social manufacturing models: lessons learned from Ferrari cars and Isinnova networks for a post-pandemic value creation path 颠覆性社会制造模式:从法拉利汽车和Isinnova网络中汲取的教训,为大流行后的价值创造路径提供借鉴
IF 8.3 3区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2021-12-02 DOI: 10.1080/09537287.2021.1986865
A. Chiarini, A. Grando, V. Belvedere
Abstract This paper addresses the topic of social manufacturing, with the aim of understanding the key features of such a new manufacturing, network-based model, its enabling factors and the reasons-why a company should join and/or establish it. Building on the literature about social manufacturing and disruptive innovation, we develop a new framework to address our research questions. During the COVID-19 pandemic, many Italian manufacturing companies quickly adopted a network-based production approach, to provide a rapid response to healthcare organizations needing surgical masks, sanitisers, and pieces of equipment like ventilators. We discuss this transformation with two companies, Ferrari Cars and Isinnova, which developed a social manufacturing network that was successful in an emergency situation. Building on the empirical evidence stemming from these case-studies, we explain how and to what extent this emergency model could become stable and profitable in a post-pandemic scenario, creating economic value and opening up business opportunities.
本文讨论了社会制造的主题,目的是了解这种基于网络的新型制造模式的主要特征,其促成因素以及公司应该加入和/或建立这种模式的原因。基于关于社会制造和破坏性创新的文献,我们开发了一个新的框架来解决我们的研究问题。在COVID-19大流行期间,许多意大利制造公司迅速采用了基于网络的生产方法,为需要医用口罩、消毒液和呼吸机等设备的医疗机构提供快速响应。我们与法拉利汽车和Isinnova这两家公司讨论了这种转变,这两家公司开发了一个社交制造网络,在紧急情况下取得了成功。根据来自这些案例研究的经验证据,我们解释了这种紧急模式如何以及在多大程度上可以在大流行后的情况下变得稳定和有利可图,从而创造经济价值并开辟商业机会。
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引用次数: 4
A value-driven method for the design of performance-based services for manufacturing equipment 为制造设备设计基于性能的服务的价值驱动方法
IF 8.3 3区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2021-11-30 DOI: 10.1080/09537287.2021.2008129
M. Holgado, M. Macchi
Abstract Industrial services are increasingly becoming more relational and customer-oriented, due to manufacturers’ adoption of servitisation approaches and product service system offerings. Challenges remain regarding the effective design and delivery of these new offerings, and the understanding of their actual value for both providers and customers. This work focuses on one specific type of product service systems in the context of manufacturing equipment: result-oriented or performance-based services, which aim at delivering an outcome rather than selling the equipment to the customer. A proposal of a value-driven method for their design that engages the customer in the process is presented. This new method has been applied to a real industrial life setting through an application case, involving the service provider and its customer, and targeting manufacturing equipment within customers’ plant. Results indicate the effectiveness of this prescriptive approach. Reported benefits from participants refer to its flexibility, adaptability and applicability for different types of equipment, as well as its potential to help providing a modular service portfolio adequate to equipment specific context and requirements.
由于制造商采用服务化方法和产品服务系统提供,工业服务正日益变得更加关系型和以客户为导向。关于这些新产品的有效设计和交付,以及对供应商和客户的实际价值的理解,挑战仍然存在。这项工作侧重于制造设备背景下的一种特定类型的产品服务系统:以结果为导向或基于性能的服务,其目的是交付结果而不是向客户销售设备。提出了一种价值驱动的设计方法,使客户参与到设计过程中。这种新方法已经通过一个应用案例应用到一个真实的工业生活环境中,涉及服务提供商及其客户,并针对客户工厂内的制造设备。结果表明了这种规范方法的有效性。与会者报告的好处是指其灵活性、适应性和对不同类型设备的适用性,以及它有助于提供适合设备具体情况和要求的模块化服务组合的潜力。
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引用次数: 3
Managing the global service transition: employees’ reactions and management responses 管理全球服务转型:员工的反应和管理层的反应
IF 8.3 3区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2021-11-25 DOI: 10.1080/09537287.2021.2005839
Madalina Pana, M. Kreye
Abstract Despite the importance of global engineering services (GES) to many manufacturing companies, this area of research has not been studied extensively. This paper explores the role of employees in a manufacturer’s transition to a global engineering services provider. Based on the literature, a conceptual framework is defined, which specifies the dynamic interaction between employee reactions and management responses to determine the transition outcome. Evidence is presented from a single case study based on 21 interviews and observations as well as documents and media information. The findings empirically demonstrate how employee resistance, support and rejection of the globalisation strategy develop, resulting in the need for continuous management responses to ensure global integration. Exemplar employee reactions are prioritisation of local over global customers in service delivery due to lack of ownership, which were responded to by designing new organisational procedures to ensure local prioritisation of global customers with service contracts. This study contributes to the emerging field of global operations management by studying the operational contributions of employees and the respective management responses. This research focuses specifically on global services as a novel focal area within this emerging field.
尽管全球工程服务(GES)对许多制造公司很重要,但这一研究领域尚未得到广泛研究。本文探讨了员工在制造商向全球工程服务提供商转型过程中的作用。在文献的基础上,定义了一个概念框架,该框架规定了员工反应和管理层反应之间的动态交互作用,以确定过渡结果。证据来自基于21次访谈和观察以及文件和媒体信息的单一案例研究。研究结果实证证明了员工对全球化战略的抵制、支持和拒绝是如何发展的,从而需要持续的管理反应来确保全球一体化。典型的员工反应是,由于缺乏所有权,在服务交付中优先考虑本地客户而不是全球客户,为此设计了新的组织程序,以确保在服务合同中优先考虑本地客户。本研究通过研究员工的经营贡献和各自的管理反应,为新兴的全球运营管理领域做出贡献。本研究特别关注全球服务作为这一新兴领域的一个新的焦点领域。
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引用次数: 4
Improving operating room efficiency using lean management tools 使用精益管理工具提高手术室效率
IF 8.3 3区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2021-11-23 DOI: 10.1080/09537287.2021.1998932
Marc Sales-Coll, R. De Castro, J. Hueto-Madrid
Abstract Introducing Lean management (LM) enables the surgical process to reach considerably high levels of performance and efficiency, in addition to increased patient safety and satisfaction among healthcare professionals. This contribution presents a consolidated model of LM which has proved highly successful in improving both overall efficiency in operation rooms and patients’ perceived value of efficient hospital care. This model is based on a real case study carried out over a 3-year period. A surgical process improvement team was set up, which then designed a Process Value Flow Map using LM tools, and detected opportunities for improvement. The map reflects the patient’s journey through the process, the flow of information and materials for optimising processes. Findings from the three improvement projects described in the paper were used to (1) enhance waiting list management, (2) improve operating room scheduling criteria and sharing of surgical resources, and (3) create continuous improvement teams. The results of the study are twofold: (1) reduced waiting times for operations and (2) increased efficiency of operating rooms stemming from a cultural change in surgical resources management, particularly activity planning. A notable increase in surgical efficiency indicators was also observed, as well as the need to incorporate Lean principles into surgical intervention programming.
引入精益管理(LM)使手术过程达到相当高的性能和效率水平,除了提高患者的安全性和满意度之间的医疗保健专业人员。这一贡献提出了LM的整合模型,该模型已被证明在提高手术室的整体效率和患者对高效医院护理的感知价值方面非常成功。这个模型是基于一个真实的案例研究进行了超过3年的时间。建立了一个外科手术过程改进小组,然后使用LM工具设计了一个过程价值流程图,并发现了改进的机会。该地图反映了患者在整个过程中的旅程,以及优化流程的信息流和材料。本文所述的三个改进项目的研究结果被用于(1)加强候诊名单管理,(2)改善手术室调度标准和手术资源共享,以及(3)建立持续改进团队。这项研究的结果是双重的:(1)减少了手术的等待时间;(2)由于手术资源管理的文化变化,特别是活动计划,提高了手术室的效率。还观察到手术效率指标的显著增加,以及将精益原则纳入手术干预规划的必要性。
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引用次数: 3
Why Scrum works in new product development: the role of social capital in managing complexity 为什么Scrum适用于新产品开发:社会资本在管理复杂性中的作用
IF 8.3 3区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2021-11-04 DOI: 10.1080/09537287.2021.1997291
David Baxter, N. Turner
Abstract Major changes are currently underway across new product development (NPD) practice, and a number of new NPD management methods and processes are emerging. Managers are faced with an array of possible process models and methods to choose from, including the formal Stage-Gate method as well as multiple emerging variants of Agile. The claimed benefits of Agile methods make it attractive, but its suitability is uncertain. In safety-critical organizations and environments a well-controlled, waterfall-based project model would likely be expected. In an empirical study of an R&D department in a large organization creating and adapting complex air traffic management systems we investigate the use and effects of Scrum, the leading Agile method. Since project coordination is a social phenomenon, we apply social capital and project complexity as theoretical lenses for evaluating the effects of Scrum. We find that Scrum and social capital provide reciprocal benefits, and that the stakeholders found Scrum to be an effective and valuable way of working, mitigating the effects of complexity.
当前,新产品开发(NPD)实践正在发生重大变化,一些新的NPD管理方法和流程正在出现。管理人员面临着一系列可能的过程模型和方法可供选择,包括正式的阶段-门方法以及敏捷的多种新变体。敏捷方法所宣称的好处使其具有吸引力,但其适用性尚不确定。在安全至关重要的组织和环境中,可能会期望一个控制良好的、基于瀑布的项目模型。在一个大型组织的研发部门创建和适应复杂的空中交通管理系统的实证研究中,我们调查了Scrum的使用和效果,Scrum是领先的敏捷方法。由于项目协调是一种社会现象,我们将社会资本和项目复杂性作为评估Scrum效果的理论透镜。我们发现Scrum和社会资本提供了互惠的好处,涉众发现Scrum是一种有效而有价值的工作方式,减轻了复杂性的影响。
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引用次数: 4
Development of a conceptual model for lean supply chain planning in industry 4.0: multidimensional analysis for operations management 工业4.0中精益供应链规划概念模型的开发:运营管理的多维分析
IF 8.3 3区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2021-10-27 DOI: 10.1080/09537287.2021.1993373
John Reyes, J. Mula, Manuel Díaz-Madroñero
Abstract A lean supply chain (LSC) is a set of organizations directly linked by upstream and downstream value streams between processes that work collaboratively to reduce costs and waste. Currently, supply chains (SCs) have been put to the test as the world has had to face a series of unprecedented disruptions in demand and supply caused by the COVID-19 pandemic. In this paper, a detailed study of constructs and multistructural components was carried out to develop a conceptual reference model that merges Industry 4.0 (I4.0) digital technologies with lean manufacturing tools to reduce waste and minimize costs in the lean supply chain planning (LSCP) context. The main theoretical contribution of this conceptual proposal is to establish a structured relation among the lean, agile, sustainable, resilient and flexible paradigms to improve SC performance by implementing I4.0 enabling technologies. The proposed conceptual model, dubbed as LSCP 4.0, is applied and validated with a case study in a large footwear company. It can help decision-makers and researchers to improve the planning and management of digital SC production processes, even with unexpected disruptions.
精益供应链(LSC)是一组由上游和下游价值流直接联系在一起的组织,这些过程协同工作以减少成本和浪费。当前,全球面临新冠肺炎疫情造成的一系列前所未有的供需中断,供应链面临考验。本文对结构和多结构组件进行了详细的研究,以开发一个概念性参考模型,该模型将工业4.0 (I4.0)数字技术与精益制造工具相结合,以减少精益供应链规划(LSCP)背景下的浪费和成本最小化。这一概念提案的主要理论贡献是建立了精益、敏捷、可持续、弹性和灵活范式之间的结构化关系,通过实施工业4.0使能技术来提高供应链绩效。所提出的概念模型被称为LSCP 4.0,并通过一家大型鞋类公司的案例研究进行了应用和验证。它可以帮助决策者和研究人员改进数字化SC生产过程的规划和管理,即使出现意外中断。
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引用次数: 35
On the integration of card-allocation and dispatching decisions in POLCA systems: an assessment by simulation POLCA系统配卡与调度决策的整合:模拟评估
IF 8.3 3区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2021-10-27 DOI: 10.1080/09537287.2021.1995635
N. Fernandes, M. Thürer, M. Stevenson
Abstract POLCA is an important card-based control system for low volume, high variety production contexts. A job can only be produced at an upstream station if it has acquired a POLCA card that has returned from its downstream station. A common assumption in the POLCA literature is that cards are allocated to jobs as soon as they return to the upstream station. This dissects the queue in front of a station into jobs that have a card (and can be produced) and those that do not have a card (and cannot be produced). This artificially and prematurely constrains the dispatching decision, i.e. the decision concerning which job to produce next at a station. In response, this paper proposes integrating the card-allocation and dispatching decisions such that the allocation of POLCA cards to jobs is postponed until the dispatching decision is made. Simulation results demonstrate that this integrated approach does not improve performance under simple ERD dispatching, as is commonly applied in the POLCA literature. But when a more powerful rule is applied, percentage tardy and mean tardiness performance improve by more than 75% and 50%, respectively, for an integrated decision. Most importantly, results suggest that in production environments like the one considered in this study, the integrated approach dispenses with the use of POLCA altogether if a suitable priority rule is used.
POLCA是小批量、多品种生产环境下重要的基于卡片的控制系统。作业只能在上游站生成,如果它获得了从下游站返回的POLCA卡。POLCA文献中的一个常见假设是,一旦作业返回上游工作站,卡就被分配给作业。这将车站前的队列划分为有卡(并且可以生产)和没有卡(并且不能生产)的作业。这人为地和过早地限制了调度决策,即关于在一个车站下一个生产哪个工作的决策。为此,本文提出将配卡决策与调度决策相结合,将POLCA卡的分配推迟到调度决策完成后再分配给作业。仿真结果表明,在简单的ERD调度下,这种集成方法并没有提高性能,正如POLCA文献中通常应用的那样。但是,当应用更强大的规则时,对于集成决策,延迟百分比和平均延迟性能分别提高了75%和50%以上。最重要的是,结果表明,在像本研究中考虑的那样的生产环境中,如果使用合适的优先级规则,则集成方法完全不必使用POLCA。
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引用次数: 1
The role of collaboration in reducing quality variability in Brazilian breweries 合作在减少巴西啤酒厂质量变化方面的作用
IF 8.3 3区 管理学 Q1 ENGINEERING, INDUSTRIAL Pub Date : 2021-10-22 DOI: 10.1080/09537287.2021.1992528
Alexandre Luis Prim, Violina Sarma, Marcelo Martins de Sá
Abstract This paper aims to analyse how small-scale breweries undertake vertical and horizontal collaborations to manage their quality performance (when measured by reducing quality variabilities). While vertical collaborations are overemphasised, horizontal and simultaneous collaboration efforts have been understudied. Our contribution lies in proposing an interplay of vertical and horizontal collaborations through information sharing, joint decision-making, and knowledge exchange with intra- and inter-supply chain partners to address quality variability issues. We draw attention to supply chain relationships being predominantly informal, which contribute strongly towards accessing external sources of knowledge. Additionally, such collaborative efforts have led companies to achieve mutual gains in their relationships. Finally, a framework is presented that consolidates the supply chain actors, collaboration types, socialisation mechanisms, and relationship types.
摘要本文旨在分析小规模啤酒厂如何进行纵向和横向合作来管理他们的质量绩效(当通过减少质量变量来衡量时)。虽然纵向合作被过分强调,但横向和同步的合作努力却没有得到充分研究。我们的贡献在于通过信息共享、联合决策和与供应链内部和内部合作伙伴的知识交换,提出垂直和横向合作的相互作用,以解决质量可变性问题。我们提请注意,供应链关系主要是非正式的,这对获取外部知识来源有很大的帮助。此外,这种合作的努力使公司在他们的关系中实现了互利。最后,提出了一个整合供应链参与者、协作类型、社会化机制和关系类型的框架。
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引用次数: 6
期刊
Production Planning & Control
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