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Digital Online Dan Trust Dalam Hubungan Antara Tokopedia Dengan Pengguna Layanan
Pub Date : 2018-06-30 DOI: 10.30656/LONTAR.V6I1.649
Alessander Mohansyah, Rizaldi Parani
Maraknya bisnis e-commerce yang ada di Indonesia tidak terlepas dari semakin banyaknya penggunaan layanan digital online pada masyarakat.Hal ini mendorong perusahaan-perusahaan yang bergerak dibidang e-commerce berkompetisi untuk memberikan pelayanan online yang terbaik bagi para pelanggan dan penggunanya.Mulai dari layanan transaksi pembayaran terhadap penjualan produk hingga yang terbaru adalah layanan pembayaran tagihan. Namun demikian layanan yang terakhir ini nampaknya masih jarang digunakan oleh para pelanggan karena belum adanya kepercayaan yang tumbuh dalam konteks hubungan antara pelanggan dengan perusahaan penyedia jasa layanan. Tokopedia merupakan salah satu perusahaan yang sedang berupaya untuk menanamkan kepercayaan kepada para pelanggannya untuk mau melakukan transaksi pembayaran tagihan melalui online.Oleh karenanya, studi ini mencoba memberikan gambaran tentang strategi yang dilakukan oleh Tokopedia untuk membangun hubungan dengan para pelanggannya menyangkut penggunaan transaksi layanan pembayaran tagihan. Studi ini menggunakan pendekatan kualitatif dengan metode penelitian deskriptif yang menggunakan Tokopedia sebagai unit analisa. Metode pengumpulan data yang dilakukan adalah dengan wawancara mendalam terhadap satu orang key informant dan dua orang informant yang mewakili Tokopedia.
如今,印尼电子商务的蓬勃发展,与越来越多的在线在线服务联系在一起。这促使从事电子商务的公司竞争,为客户和用户提供最佳的在线服务。从支付交易服务到产品销售,再到最近的账单支付服务。然而,后者似乎仍然很少被客户使用,因为在客户与服务提供者公司之间的关系中,缺乏信任。Tokopedia是一家试图向其客户灌输对在线支付交易的信任的公司。因此,该研究试图概述Tokopedia与客户关于使用支付服务交易的战略。本研究采用定性方法与描述性研究方法,将Tokopedia作为分析单元。收集数据的方法是对一个重要人物和两个代表Tokopedia的线人进行深入采访。
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引用次数: 4
Efektifitas Iklan Negatif Di Media Sosial Dalam Politik Di Indonesia 负面广告在印尼政治社交媒体上的有效性
Pub Date : 2018-06-30 DOI: 10.30656/lontar.v6i1.650
Rully Rully
Political advertising has been part in series of political campaigns with all its dynamics. Interestingly, social media is quite effective attracting voters thus emerging the supporting community. This phenomenon is felt since 2014 Elections, when viewed furthermore, the shared content in socmed has same patterns packing political ads, which plays negative issue in society. How is the effectiveness of political ads through socmed in Indonesian politics? Why is a negative political ads tends to have more influence in society? According Perloff (2014), the feature of political ads is to direct its negativity, used for colorful roles in presidential campaigns and proving that it is easier for people to consider negative advertising than positive advertising.Qualitative descriptive analysis will reveal the phenomena with relevant theories to the effects of socmed illustrating its power to form partisan.
政治广告一直是一系列政治竞选活动的一部分。有趣的是,社交媒体非常有效地吸引了选民,从而形成了支持社区。这一现象自2014年大选以来就有所体现,进一步来看,社交媒体上的分享内容与政治广告的包装模式相同,在社会上起到了负面作用。Â印尼政治广告的效果如何?为什么负面的政治广告往往会对社会产生更大的影响?Perloff(2014)认为,政治广告的特点是引导其消极性,在总统竞选中扮演了丰富多彩的角色,并证明人们更容易考虑负面广告而不是正面广告。定性描述分析将揭示社会主义影响的相关理论现象,说明社会主义形成党派的力量。
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引用次数: 3
Penggunaan Media Komunikasi Bagi Remaja Perempuan Dalam Pencarian Informasi Kesehatan 在寻找健康信息时使用沟通媒体
Pub Date : 2018-06-30 DOI: 10.30656/LONTAR.V6I1.645
Ditha Prasanti
Health information becomes important, not only for the sick, the elderly, or the children, but also for young women. Especially considering the new media era that developed more sophisticated along with the development of technology in his day. Likewise, it happens with the writer's research informant who has a new method in the search for health information.The research review that has been done in this article is the use of female teen communication media in the search for health information. The purpose of this research is to know the communication media used by female teenager in searching health information.  The results of the research have shown that the female teenagers who become informants of this research writer use various communication media. Among young women who are studying in health majors choose to use online journal literature only.
健康信息变得非常重要,不仅对病人、老人或儿童,而且对年轻妇女也是如此。特别是考虑到他那个时代随着科技的发展而发展得更加复杂的新媒体时代。同样,它也发生在作者的研究线人身上,他有一种新的方法来搜索健康信息。在这篇文章中所做的研究综述是利用女性青少年的传播媒体来寻找健康信息。本研究旨在了解女性青少年在搜寻健康资讯时所使用的传播媒介。Â Â研究结果表明,成为本研究作者的线人的女性青少年使用各种传播媒介。在健康专业学习的年轻女性中,只选择使用在线期刊文献。
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引用次数: 104
期刊
LONTAR: Jurnal Ilmu Komunikasi
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