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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Allium Tangerang Hotel 服务质量对客户满意度的影响
Pub Date : 2018-12-26 DOI: 10.30656/lontar.v6i2.954
Abdul Basit, Rizky Handayani
In the current era of globalization, companies are required to have a competitive advantage in order to be able to compete and survive amid the tight of the competition. Therefore, companies need good human resources and able to compete. The background of this research is to find out whether the dimensions of service quality (tangible, reliability, assurance, responsiveness, and emphaty) affect customer satisfaction at Allium Tangerang Hotel. the goal is to find out how much the influence of the independent variable toward the dependent variable, either partially or simultaneously. This research is a quantitative-explanatory research with the research subject Allium Tangerang Hotel. The population in this study were the guests who held an event at Allium Tangerang Hotel. The samples taken were 80 respondents using purposive sampling probability technique. The results show that service quality (X), which includes five variables (Physical Evidence, Reliability, Responsiveness, Assurance, and Attention) is simultaneously related to Customer Satisfaction (Y).Keywords: Service quality, tangible, reliability, responsiveness, assurance, emphaty, customer satisfaction
在全球化时代,企业要想在激烈的竞争中生存和竞争,就必须具备竞争优势。因此,企业需要有良好的人力资源和竞争力。本研究的背景是研究服务质量的维度(有形、可靠、保证、响应、重视)是否影响葱朗酒店的顾客满意度。目的是找出自变量对因变量的影响有多大,部分地或同时地。本研究是一项定量解释性研究,研究对象为葱朗饭店。本研究的人群是在Allium Tangerang酒店举办活动的客人。采用有目的抽样概率法,选取80人作为调查对象。结果表明,服务质量(X),其中包括五个变量(物理证据,可靠性,响应性,保证和注意)与顾客满意度(Y)同时相关。关键词:服务质量,有形,可靠性,响应性,保证,强调,顾客满意度
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引用次数: 3
Komunikasi Instruksional Di Kelas Yoga Club Health Fatimah Kota Serang 来自罢工城市瑜伽俱乐部的教学沟通
Pub Date : 2018-12-26 DOI: 10.30656/LONTAR.V6I2.952
Indrianti Azhar Firdausi
Yoga is a sport that is much in demand by sports lovers today even though yoga is always identified with meditation and religious rituals. Moreover, the emergence of yoga in the city of Serang could bring concern to the local community which is thick with a devout Islamic religion, but over time yoga was accepted and had space by opening a yoga class at the Fatimah Health Club in Serang City. The implementation of the vinyasa yoga exercise instruction prioritizes breathing arrangements with the aim of harmony of body and soul. This study uses the concept of instructional communication and cognitive learning theory to find out how to think, instruction to interpret yoga and the implementation of yoga instruction through breathing, posture of movement to the use of the language of yoga instruction. Use The research method is a case study with data collection techniques through interviews, observation and documentationKeywords: Yoga, Instructional communication, cognitive learning
尽管瑜伽总是与冥想和宗教仪式联系在一起,但今天的运动爱好者对瑜伽的需求很大。此外,瑜伽在雪朗市的出现可能会引起当地社区的关注,因为当地社区有着虔诚的伊斯兰教,但随着时间的推移,瑜伽被接受,并在雪朗市的法蒂玛健康俱乐部开设了瑜伽课。本研究运用教学传播学的概念和认知学习理论,探讨如何通过思考、教学来解读瑜伽,以及如何通过呼吸、动作姿势来运用瑜伽教学语言来实施瑜伽教学。本研究采用个案研究的方法,通过访谈、观察和文献资料收集数据。关键词:瑜伽,教学交流,认知学习
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引用次数: 3
Determinasi Teknologi Komunikasi Dan Tutupnya Media Sosial Path 通信技术的确定和路径社交媒体的关闭
Pub Date : 2018-12-26 DOI: 10.30656/LONTAR.V6I2.948
Ajeng Iva Dwi Febriana
The focus of this research is the influence of communication technology on the existence of social media. Determinism of technology makes humans as objects of technology itself which shapes humans both in terms of thinking, opinion and acting in a society. As a new media, online media and social media are required to continuously present the speed of information and make the audience able to easily interact with anyone and with anything. The novelty of features and the speed of information in social media (social networking) become a benchmark for the existence of social media. The closure of Path's social media services because social media cannot meet the needs of its users and the lack of new features in the application so that users are limited in accessing what information will be consumed and the loss of private space for social media users Path makes Path slowly begin abandoned by its users because it is considered to have no advantage anymore.Keywords: Determinism of Technology, Existence, Social Media
本研究的重点是传播技术对社交媒体存在的影响。技术决定论使人类成为技术本身的对象,技术本身在思想、意见和社会行为方面塑造了人类。网络媒体和社交媒体作为一种新媒体,需要不断呈现信息的快速性,使受众能够轻松地与任何人、与任何事物进行互动。社交媒体(社交网络)功能的新颖性和信息的快速性成为社交媒体存在的标杆。由于社交媒体无法满足用户的需求而关闭了Path的社交媒体服务,并且由于应用程序中缺乏新的功能,使得用户对将要消费的信息的访问受到限制,社交媒体用户Path失去了私人空间,这使得Path逐渐开始被用户抛弃,因为它被认为不再具有优势。关键词:技术决定论,存在,社交媒体
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引用次数: 10
Proses Penetrasi Sosial Antar Pemain Pada Game Mobile Legends 玩家对移动游戏传奇的社交渗透
Pub Date : 2018-12-26 DOI: 10.30656/lontar.v6i2.950
Tanty Dewi Permassanty, Cornelius Hans Irawan
This study discusses the stage of development of social penetration relationship in Mobile Legends game which is seen through three factors of relationship development. The stage of interpersonal relationship development is the stage where two individuals who have not known each other to have an intimate relationship. Mobile Legends is a mobile game that is played in groups and requires interaction to work together. This interaction can be used to build interpersonal relationships. The theory used in this research is Social Penetration Theory. Social Penetration Theory is used to explain how the development of interpersonal relationships between Mobile Legends players. This research uses qualitative approach with constructivist paradigm. This research method is depth interview, observation, and literature study. The study looks at the stage of relationship development through three factors that influence the escalation of relationships, namely the attitude of trust, supportive attitude, and open attitude between players Mobile Legends. Open attitudes, supportive attitudes, and trust among Mobile Legends players have reached the affective exchange stage, that is, they are already open about personal information, romance, and family. Keywords: Developmental Stage of Interpersonal Relationship, Social Penetration Theory, Mobile Legends.
本研究通过关系发展的三个因素来探讨《Mobile Legends》社交渗透关系的发展阶段。人际关系发展的阶段是两个互不认识的人建立亲密关系的阶段。《Mobile Legends》是一款需要团队合作的手机游戏。这种互动可以用来建立人际关系。本研究使用的理论是社会渗透理论。社交渗透理论用来解释《手机英雄》玩家之间的人际关系是如何发展的。本研究采用建构主义范式的定性研究方法。本研究采用深度访谈法、观察法和文献研究法。本研究通过影响关系升级的三个因素,即玩家之间的信任态度、支持态度和开放态度,来观察关系发展的阶段。《Mobile Legends》玩家之间的开放态度、支持态度和信任已经达到了情感交流阶段,即他们已经对个人信息、爱情和家庭持开放态度。关键词:人际关系发展阶段,社会渗透理论,移动传说
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引用次数: 2
Peran Kapitalisme Global Dalam Penyebaran Ideologi Radikal Di Media Sosial 全球资本主义在社交媒体上激进意识形态传播中的作用
Pub Date : 2018-12-26 DOI: 10.30656/LONTAR.V6I2.951
Ignasius Liliek Senaharjanta
The rapid development of information technology throughout the last few decades brings about a new color in the spread of information pattern. The availability of internet supported by the latest information technology, enables the media to spread information without limitation of space and time. Some issues addressed in this paper: how is the role of global capitalism in the spread of radical idelogy through social media? Furthermore, how is the inter-countries relation with regard to the spread of radical ideology? And what form of economy is created by the capitalisation of radical idelogy? Last but not least, what kind of actions being done by global network in order to advance security and to prevent the spread of radical ideology? The spread of radical ideology through social media has become study in contemporary global issues. This is because the relation of economy and political globalization is hardly separated. The economic gain of the global spread of radical ideology through social media will be qualitatively described in this paper. The act of spreading radical ideology using information technology brings benefit to the capitalist. Moreover, revolution of communication technology which also promotes globalization has raised awareness among nations: there is a problem that cannot be solved independently. Lastly, globalization also makes problem solving possible with the support of other countries.Keywords: Globalization, Radical Ideology, Social Media, Capitalism Global
近几十年来,信息技术的飞速发展给信息传播模式带来了新的色彩。在最新信息技术的支持下,互联网的可用性使媒体能够不受时间和空间的限制传播信息。本文讨论了一些问题:全球资本主义在激进意识形态通过社交媒体传播中的作用如何?此外,在激进意识形态的传播方面,国家间的关系如何?激进意识形态的资本化创造了什么样的经济形式?最后但并非最不重要的是,全球网络正在采取什么样的行动来促进安全和防止激进意识形态的传播?激进意识形态通过社交媒体的传播已经成为当代全球问题的研究对象。这是因为经济全球化与政治全球化的关系是密不可分的。本文将定性地描述激进意识形态通过社交媒体在全球传播的经济收益。利用信息技术传播激进意识形态的行为给资本家带来了利益。此外,通信技术革命也促进了全球化,使各国意识到:有一个问题不能独立解决。最后,全球化也使得在其他国家的支持下解决问题成为可能。关键词:全球化,激进意识形态,社交媒体,资本主义全球
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引用次数: 1
IInterpretasi Dan Makna Kritik Sosial Dalam “Komik Strip Untuk Umum (Kostum)” Periode 1 Desember – 31 Desember 2017 2017年12月1日至12月31日“公共脱衣喜剧”期间的解释和社会批评意义
Pub Date : 2018-12-26 DOI: 10.30656/LONTAR.V6I2.949
Babus Salam, I. Prasetyo, Dani Susilo
Theres many ways can be done to appreciate the voices of messages and criticisms through creative ways, one of them through comics. One of the Indonesian comic artists who used comics as a medium of social criticism was Haryadhi through his "Komik Strip Untuk Umum (KOSTUM)” creation. KOSTUM Comics record the events that are happening and pour them into comic strips spread through social media. This research is a qualitative descriptive type using Roland Barthes' semiotics theory with two-stage significance (two orders of signification). From the results of the study, researchers found the implicit meaning that is to criticize and satirize the behavior of Indonesian people in a subtle way. Criticism expressed to comics is directed directly at the actors but is delicately wrapped with humorous portrayals through their characters. From the KOSTUM comics examined can be concluded that the social criticism described in the comic is an expression of the condition of the community related to the values that are used as a guideline for living in community groups.Keywords: Comics, Social Criticism, Semiotics, Roland Barthes
有很多方法可以通过创造性的方式来欣赏信息和批评的声音,其中之一就是漫画。Haryadhi是将漫画作为社会批判媒介的印度尼西亚漫画家之一,他创作了“Komik Strip Untuk Umum (KOSTUM)”。KOSTUM漫画公司记录正在发生的事件,并将其融入通过社交媒体传播的漫画中。本研究采用罗兰·巴特的符号学理论,采用两阶段意义(两阶意义)的定性描述类型。研究人员从研究结果中发现,这句话的隐含意义是用一种微妙的方式批评和讽刺印尼人的行为。对漫画的批评直接针对演员,但通过他们的角色巧妙地包裹在幽默的描绘中。从KOSTUM漫画中可以得出结论,漫画中描述的社会批评是对社区状况的一种表达,与作为社区群体生活指南的价值观有关。关键词:漫画,社会批判,符号学,罗兰·巴特
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引用次数: 4
The Influence of Brand Equity Against Trust in Brand Users of Services Transportation Ojek Online Go-Jek 品牌资产对网络出行服务品牌用户信任的影响
Pub Date : 2018-06-30 DOI: 10.30656/lontar.v6i1.647
Eko Hari Saksono, Arry Rahayunianto
In its development today there are many companies ojek service provider online. Brand strength (Brand Equity) to benchmark a brand can survive in the middle of crowded product or not. Brand equity or brand equity is a set of brand assets and liabilities associated with a brand, name, symbol that is able to increase or decrease the value provided by a product or service both to the company and to the customer. But strengthening the brand is not easy, the company must have some assets that can complement the brand remains strong in the middle of market share. And there are many other factors that must be considered in maintaining consumer confidence in the product.The purpose of this research is to find out whether the strength of Brand (Brand Equity) affect the Trust in Brand consumers or users on the brand to use the service Transport Ojek Online Go-Jek. The theory which is the reference in the analysis is the Information-integration Theory approach. Information-integration for communicators centers on the way we accumulate and organize information about all people, objects, situations, and ideas that shape attitudes or a tendency to act in a positive or negative way. Research method that researcher use is survey method. Survey method is used to get data from a certain place that is natural, in collecting data, done by distributing questionnaires, test, interview, structured and so on.  The analysis used by the researchers is regression analysis. Regression is intended to find the form of relationship of two variables or more in the form of a function or equation whereas correlation analysis aims to find the degree of closeness relationship two or more variables.
在其发展的今天,有许多公司提供在线服务。品牌实力(Brand Equity)是衡量一个品牌能否在拥挤的产品中生存下来的基准。品牌资产或品牌资产是与品牌,名称,符号相关的一系列品牌资产和负债,能够增加或减少产品或服务对公司和客户的价值。Â但是加强品牌并不容易,公司必须有一些资产可以补充品牌在中游市场的强势份额。在保持消费者对产品的信心方面,还有许多其他因素必须考虑。本研究的目的是了解品牌实力(品牌资产)是否会影响消费者对品牌的信任或用户对品牌使用服务的信任。在分析中所参考的理论是信息集成理论方法。Â传播者的信息整合集中在我们积累和组织关于所有人、物体、情况和想法的信息的方式上,这些信息形成了积极或消极的态度或行为倾向。研究者使用的研究方法是调查法。调查法是用来从某个地方自然获取数据,在收集数据时,通过发放问卷、测试、访谈、结构化等方式来完成。Â Â研究者使用的分析是回归分析。回归分析的目的是找出两个或多个变量之间以函数或方程的形式存在的关系形式,而相关分析的目的是找出两个或多个变量之间关系的密切程度。
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引用次数: 0
Makna Tinder sebagai Tempat Mendapatkan Teman Hidup Tinder是获得伴侣的地方
Pub Date : 2018-06-30 DOI: 10.30656/LONTAR.V6I1.644
A. Annisarizki
Tinder is one of the online dating search applications are busy used. Tinder provides a change in the way society finds friends, the process of getting a life partner begins with face-to-face introductions, passing approach stages with partners, exploring stages to get to know each other, then being intimate with dates.  But when Tinder takes the time it takes not long to decide to marry someone new in their life, this is what makes the researcher interested to know how the phenomenon of searching a friend live through online dating application about the meaning of Tinder as a place to get a life partner. The theory used in this research is Computer Mediated Communication (CMC) theory and Social Penetration theory. This research also uses phenomenology method with qualitative approach. The results showed that the informants used Tinder because of the invitation from friends. They have limited time and environment, so they become social media (Tinder) as a solution to get the soul mate.But they still select the match couples in Tinder according to the criteria they are in the real world, for they get married. 
Tinder是人们忙碌使用的在线约会搜索应用之一。Tinder改变了社会寻找朋友的方式,找到生活伴侣的过程始于面对面的介绍,与伴侣通过接近阶段,探索彼此了解的阶段,然后与约会对象亲密接触。Â Â但是,当Tinder花了很长时间来决定与生活中的新伴侣结婚时,这就是让研究人员感兴趣的是,通过在线约会应用程序搜索朋友的现象如何了解Tinder作为获得生活伴侣的地方的意义。本研究使用的理论是计算机媒介传播理论和社会渗透理论。Â本研究亦采用现象学方法及质性方法。结果显示,举报人使用Tinder是因为受到了朋友的邀请。他们的时间和环境有限,所以他们把社交媒体(Tinder)作为寻找灵魂伴侣的解决方案。但他们仍然根据他们在现实世界中的标准在Tinder中选择配对,因为他们得到married.Â
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引用次数: 3
Interaksi Virtual Remaja Di Media Sosial 青少年在社交媒体上的虚拟互动
Pub Date : 2018-06-30 DOI: 10.30656/lontar.v6i1.646
Indrianti Azhar
The study is titled " Virtual Interaction of Teen on Social Media". The purpose of this study was to find out the meaning of Facebook social media for adolescents as a medium of communication in the virtual world, how teenagers express themselves through social media and show the symbol of virtual interacting contemporary teen-age.  The theory in this study is the symbolic interaction with the methodology of virtual ethnography. Techniques of determining informants using snowball technique that is through the recommendation of facebook users among adolescents aged 15-18 Years in Cilegon City. Data collection techniques are done by direct observation, in-depth interviews, and documentation. While virtual ethnographic observations are done online and offline. Online observations of researchers interact with resource persons in social media, offline researchers face to face with sources. Triangulation of sources is used in the technique of data validity. The results of this study's first teenage interpreting Facebook as an entertainment, interaction and media interaction in the virtual world. Second, teenagers can express themselves through the status update activity with slang, upload photos with "contemporary" pose and intensity of interaction by chatting to forget the time, and the dependence of updates in social media facebook.
这项研究的标题是“青少年在社交媒体上的虚拟互动”。本研究的目的是了解Facebook社交媒体作为虚拟世界中的交流媒介对青少年的意义,青少年如何通过社交媒体表达自己,并展现当代青少年虚拟互动的象征。Â Â本研究的理论是与虚拟人种志方法论的符号互动。利用滚雪球技术确定告密者的技术,该技术是通过facebook用户在Cilegon市15-18岁的青少年中推荐的。Â数据收集技术是通过直接观察、深入访谈和记录来完成的。而虚拟人种学观察是在线上和离线进行的。研究人员的在线观察与社交媒体上的资源人员互动,线下研究人员与资源人员面对面。Â数据有效性技术采用源三角剖分。本研究的第一项结果是青少年将Facebook解读为一个娱乐、互动和媒体互动的虚拟世界。Â其次,青少年可以通过俚语的状态更新活动来表达自己,上传“当代”姿势的照片,通过聊天的互动强度来忘记时间,以及对社交媒体facebook更新的依赖。
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引用次数: 2
Pengaruh Celebrity Endorser Hamidah Rachmayanti Terhadap Keputusan Pembelian Produk Online Shop MAYOUTFIT Di Kota Bandung 名人内城Endorser hamida Rachmayanti对万隆在线商店MAYOUTFIT产品购买决定的影响
Pub Date : 2018-06-30 DOI: 10.30656/lontar.v6i1.648
Ratika Zahra, Nofha Rina
Utilization of internet among modern society today is the use of social media. Of the many social media that are present to be consumed by modern society and one of them is Instagram useful benefits for the delivery of new information including one that is also used dalah things do business. The emergence of the phenomenon of online shopping in social media Instagram for the vigorous business conduct marketing using supporting figures or celebrities endorser as a supporter to market their products. Seeing this phenomenon, it is necessary to do a research that. Hamidah Rachmayanti is a celebrity endorser used by Online Shop Mayoutfit has several purposes in this research is to determine the effect of Visibility, Credibility, Attractiveness and Celebrity Endorser Effectiveness to the Decision Purchase Online Shop Mayoutfit products. This research uses quantitative method with questionnaire distribution and using multiple linear regression. This study concludes that the influence of Celebrity Endorser on @hamidahrachmayanti account of 52.1% can be explained by variables consisting of Visibility, Credibility, Attractiveness, and Power. 
现代社会对互联网的利用就是对社交媒体的使用。在现代社会消费的许多社交媒体中,其中之一是Instagram,它对传递新信息有很大的好处,其中一个也被用来做生意。社交媒体Instagram网上购物现象的出现,为蓬勃发展的企业进行营销,利用配角或名人代言作为支持者来推销自己的产品。看到这一现象,有必要做一项研究。Â Hamidah Rachmayanti是在线商店Mayoutfit使用的名人代言人,本研究的目的是确定知名度,可信度,吸引力和名人代言人有效性对购买在线商店Mayoutfit产品的决定的影响。本研究采用问卷调查和多元线性回归的定量方法。Â本研究得出结论,名人代言对@hamidahrachmayanti账户的影响为52.1%,可以通过可见性、可信度、吸引力和Power.Â组成的变量来解释
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引用次数: 20
期刊
LONTAR: Jurnal Ilmu Komunikasi
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