Pub Date : 2024-06-08DOI: 10.1080/02642069.2024.2364816
Emre Yaşar, Mahmut Demir, Cihan Cobanoglu
{"title":"Big data analytic capabilities, intrapreneurship, and service innovation behaviors: a moderated mediation model","authors":"Emre Yaşar, Mahmut Demir, Cihan Cobanoglu","doi":"10.1080/02642069.2024.2364816","DOIUrl":"https://doi.org/10.1080/02642069.2024.2364816","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141368255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-06DOI: 10.1080/02642069.2024.2358506
M. S. Abdo, M. Elsharnouby, Amira Fouad Ahmed Mahran
{"title":"The role of customer’s engagement in service recovery","authors":"M. S. Abdo, M. Elsharnouby, Amira Fouad Ahmed Mahran","doi":"10.1080/02642069.2024.2358506","DOIUrl":"https://doi.org/10.1080/02642069.2024.2358506","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141376170","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-06DOI: 10.1080/02642069.2024.2355614
Muhammad Junaid, Muzhar Javed, Khalid Hussain, Khaldoon Nusair
Recognizing the absence of clear guidance from marketing literature on the most effective leadership approach for brands, this study explores how brands, akin to human leaders, can strategically ad...
{"title":"Responsible brand leadership in services: fostering love, ethics, and empowerment","authors":"Muhammad Junaid, Muzhar Javed, Khalid Hussain, Khaldoon Nusair","doi":"10.1080/02642069.2024.2355614","DOIUrl":"https://doi.org/10.1080/02642069.2024.2355614","url":null,"abstract":"Recognizing the absence of clear guidance from marketing literature on the most effective leadership approach for brands, this study explores how brands, akin to human leaders, can strategically ad...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508980","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-30DOI: 10.1080/02642069.2024.2359077
Sanaz Vatankhah, Vahideh Bamshad, Hasan Evrim Arici, Yanqing Duan
This study employs a systematic literature review (SLR) combined with bibliometric analysis to investigate the ethical implementation of Artificial Intelligence (AI) in the service industries. This...
{"title":"Ethical implementation of artificial intelligence in the service industries","authors":"Sanaz Vatankhah, Vahideh Bamshad, Hasan Evrim Arici, Yanqing Duan","doi":"10.1080/02642069.2024.2359077","DOIUrl":"https://doi.org/10.1080/02642069.2024.2359077","url":null,"abstract":"This study employs a systematic literature review (SLR) combined with bibliometric analysis to investigate the ethical implementation of Artificial Intelligence (AI) in the service industries. This...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141523177","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-29DOI: 10.1080/02642069.2024.2359651
Samuel Petros Sebhatu, Qusay Hamdan, Raymond P. Fisk
The emergence of digital service platforms enabled numerous interaction effects that remain largely unexplored, especially when it comes to the intended or unintended impacts on non-customers. This...
{"title":"Conceptualizing service ethics for the complexity of modern service interactions","authors":"Samuel Petros Sebhatu, Qusay Hamdan, Raymond P. Fisk","doi":"10.1080/02642069.2024.2359651","DOIUrl":"https://doi.org/10.1080/02642069.2024.2359651","url":null,"abstract":"The emergence of digital service platforms enabled numerous interaction effects that remain largely unexplored, especially when it comes to the intended or unintended impacts on non-customers. This...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141531843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-23DOI: 10.1080/02642069.2024.2355255
S. Badham, Babak Taheri, Daniele Magistro, Nicole Grant, Naomi May, Anna Goddard
{"title":"Health and fitness marketing appeals to older consumers","authors":"S. Badham, Babak Taheri, Daniele Magistro, Nicole Grant, Naomi May, Anna Goddard","doi":"10.1080/02642069.2024.2355255","DOIUrl":"https://doi.org/10.1080/02642069.2024.2355255","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141105186","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-23DOI: 10.1080/02642069.2024.2357584
Anita Manfreda, Danni Wang, Yun Zhang, Emily Ma
{"title":"Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook","authors":"Anita Manfreda, Danni Wang, Yun Zhang, Emily Ma","doi":"10.1080/02642069.2024.2357584","DOIUrl":"https://doi.org/10.1080/02642069.2024.2357584","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141104524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-05-09DOI: 10.1080/02642069.2024.2345299
H. Arıcı, M. Saydam, Alptekin Sökmen, Nagihan Cakmakoglu Arici
{"title":"Corporate social responsibility in hospitality and tourism: a systematic review","authors":"H. Arıcı, M. Saydam, Alptekin Sökmen, Nagihan Cakmakoglu Arici","doi":"10.1080/02642069.2024.2345299","DOIUrl":"https://doi.org/10.1080/02642069.2024.2345299","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140995847","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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