Pub Date : 2024-07-12DOI: 10.1080/02642069.2024.2371910
B. Foroughi, Tran Quang Huy, Mohammad Iranmanesh, M. Ghobakhloo, Abderahman Rejeb, D. Nikbin
{"title":"Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach","authors":"B. Foroughi, Tran Quang Huy, Mohammad Iranmanesh, M. Ghobakhloo, Abderahman Rejeb, D. Nikbin","doi":"10.1080/02642069.2024.2371910","DOIUrl":"https://doi.org/10.1080/02642069.2024.2371910","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141654510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-04DOI: 10.1080/02642069.2024.2370037
Edem Maxwell Azila-Gbettor, Francis Fonyee Nutsugah, Jewel Dela Novixoxo, Stanley Nelvis Glate, Christopher Mensah
This study examines the moderating effect of employee vitality and supportive leadership on the relationship between psychological ownership, that is, individual and collective psychological and em...
本研究探讨了员工活力和支持性领导对心理所有权（即个人和集体心理与情绪）之间关系的调节作用。
{"title":"Empowering employee creativity in service organizations: unlocking the role of ownership, employee vitality and supportive leadership","authors":"Edem Maxwell Azila-Gbettor, Francis Fonyee Nutsugah, Jewel Dela Novixoxo, Stanley Nelvis Glate, Christopher Mensah","doi":"10.1080/02642069.2024.2370037","DOIUrl":"https://doi.org/10.1080/02642069.2024.2370037","url":null,"abstract":"This study examines the moderating effect of employee vitality and supportive leadership on the relationship between psychological ownership, that is, individual and collective psychological and em...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141586823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-02DOI: 10.1080/02642069.2024.2361469
Anzar Ahmed, Ali Raza, Qurat-ul-ain Talpur, Muhammad Ishtiaq Ishaq, Tehmeena Shafqat
Consumers rely on prior information and interactions with the brands to develop their expectations through the firm's corporate social responsibility (CSR) initiatives, but some adverse incidents v...
{"title":"Brand transgression in corporate social responsibility era: empirical evidence from hospitality industry","authors":"Anzar Ahmed, Ali Raza, Qurat-ul-ain Talpur, Muhammad Ishtiaq Ishaq, Tehmeena Shafqat","doi":"10.1080/02642069.2024.2361469","DOIUrl":"https://doi.org/10.1080/02642069.2024.2361469","url":null,"abstract":"Consumers rely on prior information and interactions with the brands to develop their expectations through the firm's corporate social responsibility (CSR) initiatives, but some adverse incidents v...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141586819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-07-02DOI: 10.1080/02642069.2024.2370038
Eileen Bridges
{"title":"Ethics in services: an historical perspective and new research arcs","authors":"Eileen Bridges","doi":"10.1080/02642069.2024.2370038","DOIUrl":"https://doi.org/10.1080/02642069.2024.2370038","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141688173","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-29DOI: 10.1080/02642069.2024.2363934
Md H Asibur Rahman, Jörg Finsterwalder, Volker G. Kuppelwieser
Ageing is a natural process that is accompanied by several physical, psychological, cognitive, and social changes, which can have significant impact on health and wellbeing. This bibliometric analy...
{"title":"Ageing and wellbeing co-creation: systematic literature review and future avenues for Transformative Service Researchers","authors":"Md H Asibur Rahman, Jörg Finsterwalder, Volker G. Kuppelwieser","doi":"10.1080/02642069.2024.2363934","DOIUrl":"https://doi.org/10.1080/02642069.2024.2363934","url":null,"abstract":"Ageing is a natural process that is accompanied by several physical, psychological, cognitive, and social changes, which can have significant impact on health and wellbeing. This bibliometric analy...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141586820","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Based on conservation of resources theory and social information processing theory, the paper explores how workplace suspicion behaviors by suspicious perceivers initiate subsequent knowledge hidin...
{"title":"How and when workplace suspicion triggers knowledge hiding: the cross-level moderation effects of performance climate and mastery climate","authors":"Mengying Wu, Wei Li, Xiaoling Wang, Yunbo Lu, Christophe Estay","doi":"10.1080/02642069.2024.2369318","DOIUrl":"https://doi.org/10.1080/02642069.2024.2369318","url":null,"abstract":"Based on conservation of resources theory and social information processing theory, the paper explores how workplace suspicion behaviors by suspicious perceivers initiate subsequent knowledge hidin...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141738525","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-26DOI: 10.1080/02642069.2024.2369322
Ahmed Tlili, Mouna Denden, Mourad Abed, Ronghuai Huang
Scant information exists in the literature on the ethical considerations when adopting and implementing Artificial Intelligence (AI) in services. To address this research gap, this study conducts a...
{"title":"Artificial intelligence ethics in services: are we paying attention to that?!","authors":"Ahmed Tlili, Mouna Denden, Mourad Abed, Ronghuai Huang","doi":"10.1080/02642069.2024.2369322","DOIUrl":"https://doi.org/10.1080/02642069.2024.2369322","url":null,"abstract":"Scant information exists in the literature on the ethical considerations when adopting and implementing Artificial Intelligence (AI) in services. To address this research gap, this study conducts a...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508976","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-17DOI: 10.1080/02642069.2024.2353613
Mark Anthony Camilleri, Lina Zhong, Mark S. Rosenbaum, Jochen Wirtz
Few researchers sought to identify the most popular themes of study that promote ethical leadership in service organizations. This paper addresses this knowledge gap in the academic literature. Its...
{"title":"Ethical considerations of service organizations in the information age信息时代服务组织的道德思考","authors":"Mark Anthony Camilleri, Lina Zhong, Mark S. Rosenbaum, Jochen Wirtz","doi":"10.1080/02642069.2024.2353613","DOIUrl":"https://doi.org/10.1080/02642069.2024.2353613","url":null,"abstract":"Few researchers sought to identify the most popular themes of study that promote ethical leadership in service organizations. This paper addresses this knowledge gap in the academic literature. Its...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-17DOI: 10.1080/02642069.2024.2366970
Pengyi Shen, Fengying Zhang, Xiucheng Fan, Feng Liu
This study explores the conceptualization, dimensional structure, and measurement of artificial intelligence (AI) psychological anthropomorphism in service scenarios. Data were collected using semi...
本研究探讨了服务场景中人工智能（AI）心理拟人化的概念化、维度结构和测量方法。数据收集采用半...
{"title":"Artificial intelligence psychological anthropomorphism: scale development and validation","authors":"Pengyi Shen, Fengying Zhang, Xiucheng Fan, Feng Liu","doi":"10.1080/02642069.2024.2366970","DOIUrl":"https://doi.org/10.1080/02642069.2024.2366970","url":null,"abstract":"This study explores the conceptualization, dimensional structure, and measurement of artificial intelligence (AI) psychological anthropomorphism in service scenarios. Data were collected using semi...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-06-17DOI: 10.1080/02642069.2024.2361291
Chenchen Weng, Ruizhi Yuan, Dandan Ye, Bo Huang, Jiyao Xun
While artificial intelligence (AI) technologies have emerged as powerful tools for improving sales encounters and performance, the negative impacts of AI on frontline service employees are inevitab...
{"title":"Leveraging responsible artificial intelligence to enhance salespeople well-being and performance","authors":"Chenchen Weng, Ruizhi Yuan, Dandan Ye, Bo Huang, Jiyao Xun","doi":"10.1080/02642069.2024.2361291","DOIUrl":"https://doi.org/10.1080/02642069.2024.2361291","url":null,"abstract":"While artificial intelligence (AI) technologies have emerged as powerful tools for improving sales encounters and performance, the negative impacts of AI on frontline service employees are inevitab...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-06-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141508979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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