Pub Date : 2022-11-15DOI: 10.1080/02642069.2022.2143494
Jiawen Chen, Linlin Liu
{"title":"Effectuation, SME service innovation, and business customers’ value perception","authors":"Jiawen Chen, Linlin Liu","doi":"10.1080/02642069.2022.2143494","DOIUrl":"https://doi.org/10.1080/02642069.2022.2143494","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"94 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-11-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91121489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-31DOI: 10.1080/02642069.2022.2138357
R. Baptista, A. S. Ribeiro, Syeda Nimra Batool, Cheng-Feng Cheng, S. Kraus
{"title":"Entrepreneurial team diversity and start-up growth in consulting and hospitality","authors":"R. Baptista, A. S. Ribeiro, Syeda Nimra Batool, Cheng-Feng Cheng, S. Kraus","doi":"10.1080/02642069.2022.2138357","DOIUrl":"https://doi.org/10.1080/02642069.2022.2138357","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"111 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87093865","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-26DOI: 10.1080/02642069.2022.2138356
Mingzhuo Wang, S. Rasoolimanesh, Puvaneswaran Kunasekaran, Yuzong Zhao
{"title":"Understanding over-ordering behaviour in social dining: integrating mass media exposure and sense of ‘Mianzi’ into the Norm Activation Model","authors":"Mingzhuo Wang, S. Rasoolimanesh, Puvaneswaran Kunasekaran, Yuzong Zhao","doi":"10.1080/02642069.2022.2138356","DOIUrl":"https://doi.org/10.1080/02642069.2022.2138356","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"195 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72745787","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-12DOI: 10.1080/02642069.2022.2127689
Jasmine A. L. Yeap, Say Keat Ooi, E. Yapp, Navhina Ramesh
{"title":"Preloved is reloved: investigating predispositions of second-hand clothing purchase on C2C platforms","authors":"Jasmine A. L. Yeap, Say Keat Ooi, E. Yapp, Navhina Ramesh","doi":"10.1080/02642069.2022.2127689","DOIUrl":"https://doi.org/10.1080/02642069.2022.2127689","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"113 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77620931","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-07DOI: 10.1080/02642069.2022.2126837
Shih-Hao Liu
{"title":"Work-leisure conflict and emotional labor in hospitality: a moderated-mediation model","authors":"Shih-Hao Liu","doi":"10.1080/02642069.2022.2126837","DOIUrl":"https://doi.org/10.1080/02642069.2022.2126837","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"7 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86520972","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-01DOI: 10.1080/02642069.2022.2128779
Xinhua Guan, Jinhong Gong, Qiangqiang Liu, T. Huan
{"title":"Constructing a value co-destruction behavior scale in business-to-customer service context","authors":"Xinhua Guan, Jinhong Gong, Qiangqiang Liu, T. Huan","doi":"10.1080/02642069.2022.2128779","DOIUrl":"https://doi.org/10.1080/02642069.2022.2128779","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"103 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73366238","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-27DOI: 10.1080/02642069.2022.2127690
S. Kraus, A. Kallmuenzer, D. Kanbach, P. M. Krysta, Maurice M. Steinhoff
ABSTRACT These are constantly changing times for the tourism industry. The COVID-19 pandemic and accompanying negative economic effects significantly impacted customer behavior and accelerated the need for companies to innovate. Business model innovation (BMI) is ideal for overcome these challenges by innovating the very core of the firm. However, siloed BMI thinking is insufficient: firms need a more holistic approach. We expand the current understanding of business model innovation by proposing a framework that integrates relevant dimensions (change impulses and business model configurations), context factors (service newness and degree of change or destination characteristics), and the outcomes of BMI initiatives into a comprehensive model for the tourism industry context. With our work, we want to guide future research and expand the currently unbalanced, heterogeneous picture of BMI in service industries.
{"title":"An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架","authors":"S. Kraus, A. Kallmuenzer, D. Kanbach, P. M. Krysta, Maurice M. Steinhoff","doi":"10.1080/02642069.2022.2127690","DOIUrl":"https://doi.org/10.1080/02642069.2022.2127690","url":null,"abstract":"ABSTRACT These are constantly changing times for the tourism industry. The COVID-19 pandemic and accompanying negative economic effects significantly impacted customer behavior and accelerated the need for companies to innovate. Business model innovation (BMI) is ideal for overcome these challenges by innovating the very core of the firm. However, siloed BMI thinking is insufficient: firms need a more holistic approach. We expand the current understanding of business model innovation by proposing a framework that integrates relevant dimensions (change impulses and business model configurations), context factors (service newness and degree of change or destination characteristics), and the outcomes of BMI initiatives into a comprehensive model for the tourism industry context. With our work, we want to guide future research and expand the currently unbalanced, heterogeneous picture of BMI in service industries.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"108 1","pages":"1 - 23"},"PeriodicalIF":0.0,"publicationDate":"2022-09-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88871034","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-22DOI: 10.1080/02642069.2022.2121961
Matias Lievonen, J. Bowden, Vilma Luoma-aho
ABSTRACT Extant literature on consumer engagement has focused on positive manifestations of the construct, rather than on its negative dimension. Yet, many brand interactions are negative in nature. The purpose of this conceptual study is to develop a typology of negative engagement behavior in social media by using the multi-grounded theory (MGT) approach on a sample of 12,429 tweets extracted from Twitter. The analysis shows that negative engagement behavior with a brand or service provider as the object focus or target can be categorized according to (a) the manifestation of the negative engagement and (b) the emotional intensity of the negative engagement. Four categories of negative engagement behavior (NEB) were identified. These include negative review writing, justice-seeking complaining, retaliation acts, and firestorming. The study concludes that an understanding of the different categories of negative engagement in social media is essential if service providers are to effectively address and respond to different forms of consumer sentiment.
{"title":"Towards a typology of negative engagement behavior in social media","authors":"Matias Lievonen, J. Bowden, Vilma Luoma-aho","doi":"10.1080/02642069.2022.2121961","DOIUrl":"https://doi.org/10.1080/02642069.2022.2121961","url":null,"abstract":"ABSTRACT Extant literature on consumer engagement has focused on positive manifestations of the construct, rather than on its negative dimension. Yet, many brand interactions are negative in nature. The purpose of this conceptual study is to develop a typology of negative engagement behavior in social media by using the multi-grounded theory (MGT) approach on a sample of 12,429 tweets extracted from Twitter. The analysis shows that negative engagement behavior with a brand or service provider as the object focus or target can be categorized according to (a) the manifestation of the negative engagement and (b) the emotional intensity of the negative engagement. Four categories of negative engagement behavior (NEB) were identified. These include negative review writing, justice-seeking complaining, retaliation acts, and firestorming. The study concludes that an understanding of the different categories of negative engagement in social media is essential if service providers are to effectively address and respond to different forms of consumer sentiment.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"21 1","pages":"238 - 259"},"PeriodicalIF":0.0,"publicationDate":"2022-09-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91194460","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1080/02642069.2022.2119222
Chelsea Phillips, Rebekah Russell–Bennett, M. Kowalkiewicz
{"title":"The physical frictionless experience: a slippery slope for experience memorability of retail services?","authors":"Chelsea Phillips, Rebekah Russell–Bennett, M. Kowalkiewicz","doi":"10.1080/02642069.2022.2119222","DOIUrl":"https://doi.org/10.1080/02642069.2022.2119222","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":"3 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76090260","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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