Pub Date : 2024-02-16DOI: 10.1080/02642069.2024.2312352
Yafei Liu, Mingli Zhang, Mu Hu, Tong Qiao
The development of digital media has led to the emergence of live streaming, a service system that involves multiple parties coexisting, including platforms, spectators, and streamers. The study co...
{"title":"How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators","authors":"Yafei Liu, Mingli Zhang, Mu Hu, Tong Qiao","doi":"10.1080/02642069.2024.2312352","DOIUrl":"https://doi.org/10.1080/02642069.2024.2312352","url":null,"abstract":"The development of digital media has led to the emergence of live streaming, a service system that involves multiple parties coexisting, including platforms, spectators, and streamers. The study co...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139910601","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-02-09DOI: 10.1080/02642069.2024.2305451
Daniel Belanche, Russell W. Belk, Luis V. Casaló, Carlos Flavián
Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly implemented in service industries, and are having a great impact on service operations and on customers’ re...
{"title":"The dark side of artificial intelligence in services","authors":"Daniel Belanche, Russell W. Belk, Luis V. Casaló, Carlos Flavián","doi":"10.1080/02642069.2024.2305451","DOIUrl":"https://doi.org/10.1080/02642069.2024.2305451","url":null,"abstract":"Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly implemented in service industries, and are having a great impact on service operations and on customers’ re...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2024-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139902392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-20DOI: 10.1080/02642069.2023.2289019
Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, Islam Elbayoumi Salem, Arslan Rafi, Z. Ghaderi
{"title":"Understanding customer brand engagement through service environment: a multilevel analysis","authors":"Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, Islam Elbayoumi Salem, Arslan Rafi, Z. Ghaderi","doi":"10.1080/02642069.2023.2289019","DOIUrl":"https://doi.org/10.1080/02642069.2023.2289019","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138957852","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-06DOI: 10.1080/02642069.2023.2278463
Muhammad Waqas Sadiq, Muhammad Waheed Akhtar, Chunhui Huo, Salman Zulfiqar
The purpose of the current article is to propose the construction of ChatGPT as a green evangelist (CGGE) and to develop and validate the CGGE scale using two independent studies. Study 1 mainly ad...
{"title":"ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce","authors":"Muhammad Waqas Sadiq, Muhammad Waheed Akhtar, Chunhui Huo, Salman Zulfiqar","doi":"10.1080/02642069.2023.2278463","DOIUrl":"https://doi.org/10.1080/02642069.2023.2278463","url":null,"abstract":"The purpose of the current article is to propose the construction of ChatGPT as a green evangelist (CGGE) and to develop and validate the CGGE scale using two independent studies. Study 1 mainly ad...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138533676","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-06DOI: 10.1080/02642069.2023.2286604
Mariam Arif Karrani, Shaker Bani-Melhem, Faridahwati Mohd-Shamsudin
The prevalence and harmful impact of employee quiet quitting behaviours in organizational settings call for more research, yet the lack of understanding, conceptualization, and tailored measures hi...
{"title":"Employee quiet quitting behaviours: conceptualization, measure development, and validation","authors":"Mariam Arif Karrani, Shaker Bani-Melhem, Faridahwati Mohd-Shamsudin","doi":"10.1080/02642069.2023.2286604","DOIUrl":"https://doi.org/10.1080/02642069.2023.2286604","url":null,"abstract":"The prevalence and harmful impact of employee quiet quitting behaviours in organizational settings call for more research, yet the lack of understanding, conceptualization, and tailored measures hi...","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-12-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138533682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-01DOI: 10.1080/02642069.2023.2249830
Tadhg Blommerde
ABSTRACT Though singular or discrete service innovations are accepted as essential to the performance and survival of organizations, practitioners and researchers are increasingly directing their attention towards the firm-level capability that underlies their repeated and continuous introduction, commonly referred to as service innovation capability (SIC). However, compared to the rich body of literature on the innovation capability of manufacturers and industrial organizations, SIC is poorly understood by managers and service researchers and there is no consensus on its definition, antecedents, outcomes, or dimensions. This study remedies this protracted gap through a comprehensive review of 45 academic journals reporting on firm-level studies of SIC using the SPAR-4-SLR protocol. These were found in the Web of Science and Scopus databases and analyzed according to the TCCM framework. Our research provides new theoretical and managerial insights, advancing a consolidated original definition of SIC, reconciles and organizes factors in SIC’s nomological network advanced by disparate studies and synthesizes links between them in an integrating framework, and makes 13 propositions for advancing this topic based on the research gaps identified.
虽然单一或离散的服务创新被认为对组织的绩效和生存至关重要，但从业者和研究人员越来越多地将注意力转向企业层面的能力，这种能力是重复和持续引入服务创新的基础，通常称为服务创新能力(SIC)。然而，与大量关于制造商和产业组织创新能力的文献相比，管理者和服务研究人员对创新能力的理解甚少，对创新能力的定义、前因由、结果或维度都没有达成共识。本研究通过对45份学术期刊的全面回顾，弥补了这一长期的差距，这些期刊报道了使用SPAR-4-SLR协议进行的企业层面的SIC研究。这些是在Web of Science和Scopus数据库中找到的，并根据TCCM框架进行分析。我们的研究提供了新的理论和管理见解，提出了一个统一的原始SIC定义，协调和组织了不同研究提出的SIC法理学网络中的因素，并在一个整合的框架中综合了它们之间的联系，并根据发现的研究差距提出了推进这一主题的13项建议。
{"title":"Service innovation capability: a systematic literature review and research agenda","authors":"Tadhg Blommerde","doi":"10.1080/02642069.2023.2249830","DOIUrl":"https://doi.org/10.1080/02642069.2023.2249830","url":null,"abstract":"ABSTRACT Though singular or discrete service innovations are accepted as essential to the performance and survival of organizations, practitioners and researchers are increasingly directing their attention towards the firm-level capability that underlies their repeated and continuous introduction, commonly referred to as service innovation capability (SIC). However, compared to the rich body of literature on the innovation capability of manufacturers and industrial organizations, SIC is poorly understood by managers and service researchers and there is no consensus on its definition, antecedents, outcomes, or dimensions. This study remedies this protracted gap through a comprehensive review of 45 academic journals reporting on firm-level studies of SIC using the SPAR-4-SLR protocol. These were found in the Web of Science and Scopus databases and analyzed according to the TCCM framework. Our research provides new theoretical and managerial insights, advancing a consolidated original definition of SIC, reconciles and organizes factors in SIC’s nomological network advanced by disparate studies and synthesizes links between them in an integrating framework, and makes 13 propositions for advancing this topic based on the research gaps identified.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76271758","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-27DOI: 10.1080/02642069.2023.2250302
Bavik Ali
{"title":"What we know about transformational leadership in tourism and hospitality: a systematic review and future agenda","authors":"Bavik Ali","doi":"10.1080/02642069.2023.2250302","DOIUrl":"https://doi.org/10.1080/02642069.2023.2250302","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78088664","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-22DOI: 10.1080/02642069.2023.2247341
Qianlin Zhu, K. Cheng
{"title":"The work–family spillover and crossover effects of negative workplace gossip","authors":"Qianlin Zhu, K. Cheng","doi":"10.1080/02642069.2023.2247341","DOIUrl":"https://doi.org/10.1080/02642069.2023.2247341","url":null,"abstract":"","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75430949","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-10DOI: 10.1080/02642069.2023.2243592
Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, C. Venkataiah, U. V. A. Rao, K. S. Rao
ABSTRACT Service robots create a touchless experience for travellers; therefore, this research aims to conduct a systematic literature review (SLR) of service robots in the tourism and hospitality sector. This study used the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) approach for reviewing the articles. One hundred eighteen articles are selected for the final review. A thematic analysis divided the articles into three themes and nine sub-themes. For establishing the future research directions Theory, Methodology, and Context (TMC) framework was used and forty-one future research questions are proposed. The study provides various research implications concerning theory and practical perspective. Different management theories are linked with future research questions. Few review papers discussed the service robot in the context of the tourism sector, but none of these studies used the SPAR-4-SLR and TMC framework. This study comprehensively reviews the articles and provides potential future research directions.
{"title":"Systematic literature review and future research directions for service robots in hospitality and tourism industries","authors":"Subhodeep Mukherjee, Manish Mohan Baral, Ramji Nagariya, C. Venkataiah, U. V. A. Rao, K. S. Rao","doi":"10.1080/02642069.2023.2243592","DOIUrl":"https://doi.org/10.1080/02642069.2023.2243592","url":null,"abstract":"ABSTRACT Service robots create a touchless experience for travellers; therefore, this research aims to conduct a systematic literature review (SLR) of service robots in the tourism and hospitality sector. This study used the Scientific Procedures and Rationales for Systematic Literature Reviews (SPAR-4-SLR) approach for reviewing the articles. One hundred eighteen articles are selected for the final review. A thematic analysis divided the articles into three themes and nine sub-themes. For establishing the future research directions Theory, Methodology, and Context (TMC) framework was used and forty-one future research questions are proposed. The study provides various research implications concerning theory and practical perspective. Different management theories are linked with future research questions. Few review papers discussed the service robot in the context of the tourism sector, but none of these studies used the SPAR-4-SLR and TMC framework. This study comprehensively reviews the articles and provides potential future research directions.","PeriodicalId":22929,"journal":{"name":"The Service Industries Journal","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88660207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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