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Customer-perceived importance of restaurant attributes for casual dining, fast food and coffee shops 顾客对休闲餐厅、快餐店和咖啡店属性重要性的看法
Pub Date : 2024-07-25 DOI: 10.18778/0867-5856.34.2.02
R. D. Wiastuti, Basri Rashid
The study aims to explore the restaurant attributes that fit specifically into three different types of food and beverage businesses: casual dining, fast food and coffee shops. The notion is based on customer-perceived importance proposed for a specific one-generation cohort. There were 519 respondents from Generation Z, gathered in mid-2023 using both printed and online questionnaires. Data were analyzed using factor analysis with SPSS. The restaurant attribute consisted of five types based on past literature, food, service, ambiance, experience and safety. However, the findings for the Gen Z context, resolved into only three types: casual dining, fast food and coffee shops, consisting of 30, 23 and 27 items respectively. To add, despite female Gen Z demanding more cleanliness than its male counterpart, both agree that quality of taste is the most important attribute for choosing a restaurant. The result of this study provides valuable information for restaurant businesses to better grasp Gen Z market’s dining habits. Restaurant operators will understand how customers evaluate the relevance of restaurant qualities differently.
本研究旨在探索适合休闲餐饮、快餐和咖啡店这三种不同类型餐饮企业的餐厅属性。这一概念是基于针对特定一代群体提出的顾客感知重要性。在 2023 年中期,我们使用印刷和在线问卷调查了 519 名 Z 世代受访者。数据使用 SPSS 进行因子分析。根据以往的文献,餐厅属性包括五种类型:食物、服务、氛围、体验和安全。然而,针对 Z 世代的调查结果却只分为三种类型:休闲餐饮、快餐和咖啡店,分别包含 30、23 和 27 个项目。此外,尽管女性 Z 世代比男性 Z 世代对清洁度的要求更高,但她们都认为口味质量是选择餐厅的最重要因素。这项研究结果为餐饮企业更好地把握 Z 世代市场的用餐习惯提供了宝贵信息。餐厅经营者将了解顾客对餐厅品质相关性的不同评价。
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引用次数: 0
An investigation into resilience strategies in the medical tourism supply chain 医疗旅游供应链中的弹性战略调查
Pub Date : 2024-07-25 DOI: 10.18778/0867-5856.34.2.01
Elham Mohammadipour, Esmaeil Mazroui Nasrabadi
The present study has adopted a mixed method approach to investigate the risks occurring in the supply chain for Iranian medical tourism, and suggests resilience strategies for their prevention and improvements to the current situation. The participants were experts in the medical tourism supply chain chosen via purposive and snowball sampling. The results obtained via thematic analysis of interviews, as well as failure modes and effects analysis (FMEA) and failure analysis after occurrence (FAAO) techniques, led to identifying 75 risks which were classified into five major categories: supply, demand, internal, external and supply chain management risks. Additionally, a literature review and interview results revealed several resilience strategies categorized as pre-risk coping or post-risk recovery strategies for tackling the risks. Furthermore, the resilience number of the medical tourism supply chain increased from 0.4 (pre-risk occurrence) to 0.5 (post-risk occurrence). Implications and suggestions for future research are presented.
本研究采用混合方法调查伊朗医疗旅游供应链中出现的风险,并提出预防风险和改善目前状况的应对策略。参与者是通过目的取样和滚雪球取样选出的医疗旅游供应链专家。通过对访谈进行专题分析,以及采用失效模式与影响分析(FMEA)和发生后失效分析(FAAO)技术,最终确定了 75 项风险,并将其分为五大类:供应风险、需求风险、内部风险、外部风险和供应链管理风险。此外,文献综述和访谈结果显示了若干应对风险的复原战略,分为风险前应对战略和风险后恢复战略。此外,医疗旅游供应链的抗风险能力从 0.4(风险发生前)上升到 0.5(风险发生后)。本文提出了对未来研究的启示和建议。
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引用次数: 0
A tourist facility with a ban on children playing: The principle of non-discrimination and the statement of the Bulgarian court 禁止儿童玩耍的旅游设施:不歧视原则和保加利亚法院的声明
Pub Date : 2024-06-04 DOI: 10.18778/0867-5856.34.1.11
Tanya Yoncheva
Recently, both in Bulgaria and abroad, it is increasingly common to find accommodation, restaurants and entertainment facilities that advertise and offer a wide range of services. However, these are not intended for general consumers but only those who have reached maturity (excluding minors and the under-aged). According to press publications hotels and restaurants that pre-select their guests based on their age are mainly concentrated on the Bulgarian Black Sea coast and in the mountains or they specialize in spa and balneo procedures. It turns out that consumers find it easier to stay with a pet, albeit at an extra cost, than go on vacation with their teenage children. Such practices adopted by representatives of the tourism industry raise some questions of a moral, ethical and legal nature. The current article traces the development of a specific administrative and judicial proceeding initiated to establish the presence of discrimination against consumers in a tourist facility – a restaurant. An overview of the claims and arguments of the claimant is made as well as an analysis of the reasons and considerations given by the competent administrative and judicial authorities. The author’s opinion on the issue is expressed.
最近,无论是在保加利亚还是在国外,宣传和提供各种服务的住宿、餐馆和娱乐设施越来越常见。然而,这些服务的对象并不是普通消费者,而是那些已经成年的消费者(不包括未成年人和未 成年者)。据媒体报道,根据年龄预先选择客人的酒店和餐馆主要集中在保加利亚黑海沿岸和山区,或者专门提供水疗和温泉疗程。事实证明,与带着十几岁的孩子去度假相比,消费者更愿意带着宠物去度假,尽管需要支付额外的费用。旅游业代表的这些做法引发了一些道德、伦理和法律问题。本文追溯了一个具体的行政和司法程序的发展过程,该程序旨在确定一家旅游设施--一家餐厅--是否存在对消费者的歧视。文章概述了原告的诉求和论据,并分析了主管行政和司法当局给出的理由和考虑因素。作者表达了对这一问题的意见。
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引用次数: 0
The U-shaped relationship between corruption and international tourism demand: A gravity model approach 腐败与国际旅游需求之间的 U 型关系:引力模型方法
Pub Date : 2024-05-24 DOI: 10.18778/0867-5856.34.1.09
G. Bayram, Abdul Rehman Abbasi, Ali Raza, A. Shaikh, Suhaib Ahmed Soomro
The tourism industry significantly contributes to a country’s economic growth and creates a positive image of the destination. This study assesses the impact of corruption on international tourism demand. It employs two-dimensional analyses using the gravity model and a pooled ordinary least square estimator to provide a unique recognition of international tourism demand. The study utilized a conditional quantile regression technique to analyze a dataset of 200 destination countries from 1995 to 2022. The empirical results demonstrate a mixed effect of corruption on international tourism demand. The analysis reveals a non-linear relationship between corruption and international tourism demand, with the inverted-U relationship being statistically significant only at the 50th–75th quantiles and not holding at the upper and lower quantiles. The research confirms that income has a positive impact on tourism across quantiles, but the impact is disproportionate. The sub-period of 2006–2022 experienced a significant decline in gross domestic product (GDP) due to the global financial crisis and its aftershocks, which severely impacted the attractiveness of destination countries for tourists. These valuable insights can inform national tourism policies and businesses.
旅游业极大地促进了一个国家的经济增长,并为目的地树立了正面形象。本研究评估了腐败对国际旅游需求的影响。它采用引力模型和集合普通最小二乘法估计器进行二维分析,以提供对国际旅游需求的独特认识。研究利用条件量回归技术分析了 1995 年至 2022 年 200 个目的地国家的数据集。实证结果表明,腐败对国际旅游需求的影响喜忧参半。分析表明,腐败与国际旅游需求之间存在非线性关系,倒 U 型关系仅在第 50-75 个量级上具有统计意义,在上量级和下量级上不成立。研究证实,收入对不同数量级的旅游业都有积极影响,但影响不成比例。由于全球金融危机及其余震,2006-2022 年这一时期的国内生产总值(GDP)大幅下降,严重影响了目的地国家对游客的吸引力。这些宝贵的见解可为国家旅游业政策和业务提供参考。
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引用次数: 0
Motivational push and pull factors influencing intentions to revisit Jordan as a MICE destination 影响再次将约旦作为会展旅游目的地的动机推力和拉力因素
Pub Date : 2024-05-24 DOI: 10.18778/0867-5856.34.1.08
Ammar Al-Ramadan, Azilah Kasim
The main objective of this study is to examine the impact of push and pull factors on the intentions of international participants to revisit MICE events held in Amman, given that there are very few existing studies on the topic. This research is quantitative and employs a questionnaire method to collect data. For data analysis, partial least squares structural equation modelling (PLS-SEM) was utilized to test the research hypothesis with a purposive sample of 479 international visitors who had attended 14 MICE events held in Amman in 2022. The study revealed that networking opportunities, educational opportunities, destination image, travel cost, destination attraction and accessibility have a significant positive impact on revisit intentions. In terms of implications, these findings contribute to enriching push and pull theory in this context among MICE participants. In practical terms, the findings contribute to empowering planners, managers, marketers and organizers in the MICE industry in terms of creating and promoting effective strategies related to MICE tourism. The findings are anticipated to be useful for conference organizers, enabling them to attract repeat participants in this extremely competitive event industry.
本研究的主要目的是考察推力和拉力因素对国际参与者重游安曼会展活动的意愿的影响,因为现有的相关研究很少。本研究为定量研究,采用问卷调查法收集数据。在数据分析方面,采用偏最小二乘结构方程模型(PLS-SEM)对研究假设进行检验,研究对象为 479 名国际游客,他们都参加过 2022 年在安曼举办的 14 项会奖旅游活动。研究结果表明,交流机会、教育机会、目的地形象、旅行成本、目的地吸引力和可达性对游客的重游意向具有显著的积极影响。就影响而言,这些研究结果有助于丰富会奖旅游参与者在这方面的推拉理论。在实际操作方面,研究结果有助于提高会展旅游业的规划者、管理者、营销者和组织者的能力,从而制定和推广与会展旅游业相关的有效战略。预计研究结果将对会议组织者有所帮助,使他们能够在这个竞争异常激烈的活动行业中吸引更多的参与者。
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引用次数: 0
Destination brand identity as a mediator between accessibility and tourist perception: Promoting Bama Yao as potential wellness tourist destination in China 目的地品牌识别是可达性与游客感知之间的中介:促进巴马瑶成为中国潜在的养生旅游目的地
Pub Date : 2024-05-24 DOI: 10.18778/0867-5856.34.1.10
Linwei Yan, Elangkovan Narayanan Alagas, Manimekalai Jambulingam, Lei Wang
This study aims to examine the impact of accessibility and destination brand identity on Chinese wellness tourist perceptions. It considers Bama Yao autonomous district’s growth towards longevity tourism and contributes to empirical work on the Chinese wellness tourism market. This quantitative research incorporated a post-positivism paradigm with the non-probability convenience sampling method to collect paper-based questionnaires: a total of 346 were coded for data analysis. The results demonstrated that accessibility positively influenced destination brand identity and tourist perceptions. Equally destination brand identity positively influenced tourist perception. Meanwhile, destination brand identity mediated the relationship between accessibility and tourist perception for wellness tourism destinations. However, the cross-sectional study’s results cannot be generalizable, and the sample may be one of its limitations. The present study provides policymakers and practitioners with the theoretical and practical basis to understand and predict tourists’ perceptions of wellness tourism destinations in China.
本研究旨在探讨可达性和目的地品牌识别对中国养生游客认知的影响。研究考虑了巴马瑶族自治县在长寿旅游方面的发展,为中国养生旅游市场的实证研究做出了贡献。这项定量研究采用了后积极主义范式和非概率便利抽样法来收集纸质问卷:共对 346 份问卷进行了数据分析编码。结果表明,可达性对目的地品牌认同和游客感知有积极影响。同样,目的地品牌认同也对游客感知产生了积极影响。同时,对于康养旅游目的地而言,目的地品牌认同在可达性和游客感知之间起到了中介作用。然而,横断面研究的结果不具有普遍性,样本可能是其局限性之一。本研究为政策制定者和从业者了解和预测游客对中国康养旅游目的地的感知提供了理论和实践依据。
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引用次数: 0
Agritourism in academic research: Literature review and cluster analysis 学术研究中的农业旅游:文献综述和聚类分析
Pub Date : 2024-05-22 DOI: 10.18778/0867-5856.34.1.04
Michał Roman, Norbert Kawęcki
The aim of the article is to review the current literature in the field of agritourism. The data for the analysis was collected from the Web of Science database from 1990–2022: a total of 1,834 bibliometric publication records. The article presents both quantitative and qualitative analysis. The results indicated five main research areas: (a) the impact of the attitudes of the community on the perception and management of ecotourism and agritourism; (b) the impact of models of the perception of the quality of services in agritourism on customer satisfaction; (c) the quality of services and tourist culinary experiences that motivate the choice of agritourism destinations; (d) the typology of agritourism farms and their differentiation in the development of rural tourism; (e) the impact of state policy on the management of rural tourism and agritourism. The limitations of the conducted research, which mainly concern the methodological part, should also be borne in mind: including the selected publication database, and search criteria such as publication year or language.
本文旨在回顾农业旅游领域的现有文献。分析数据来自 1990-2022 年间的 Web of Science 数据库:共计 1 834 条文献计量出版记录。文章进行了定量和定性分析。结果显示了五个主要研究领域(a) 社区态度对生态旅游和农业旅游的认知和管理的影响;(b) 农业旅游服务质量认知模式对客户满意度的影响;(c) 促使游客选择农业旅游目的地的服务质量和旅游烹饪体验;(d) 农业旅游农场的类型及其在乡村旅游发展中的差异化;(e) 国家政策对乡村旅游和农业旅游管理的影响。研究的局限性主要涉及方法论部分,也应牢记:包括所选出版物数据库和搜索标准,如 出版年份或语言。
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引用次数: 0
Workplace experiences and career advancement prospects for women in the hotel industry in India 印度酒店业女性的职场经验和职业发展前景
Pub Date : 2024-05-22 DOI: 10.18778/0867-5856.34.1.01
Sarah Hussain, Gagandeep Soni, Tracy Harkison, Frederick DeMicco
This study aims to provide an insight into the factors that affect workplace experiences and opportunities for career progression of female employees in the Indian hotel industry. It provides a much-needed perspective on the work-life of women in the Indian hotel industry. The study had two phases: a systematic literature review was conducted for the first phase and the second phase included conducting semi-structured in-depth interviews. The findings of this study reveal that working in the hotel industry remains an ultimate choice for women where they have the opportunities to connect and socialize, enjoy and learn amidst the various challenges and barriers faced. The issue of gender is irrelevant for the women who set their standards and want to achieve their goals. Women show resilience and work against all odds with self-motivation to reach these goals.
本研究旨在深入探讨影响印度酒店业女性员工工作场所经验和职业发展机会的因素。它为印度酒店业女性的工作与生活提供了一个急需的视角。研究分为两个阶段:第一阶段进行了系统的文献综述,第二阶段包括进行半结构式深度访谈。研究结果表明,在酒店业工作仍然是女性的最终选择,在这里,她们有机会在面临各种挑战和障碍的情况下进行交流和社交,享受和学习。对于那些设定标准并希望实现目标的女性来说,性别问题并不重要。为了实现这些目标,妇女们表现出了坚韧不拔的精神,她们不畏艰难,自我激励。
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引用次数: 0
Hospitality and anti-tourist attitudes through the host-guest relationship in the Westworld science fiction series 通过《西部世界》科幻小说系列中的主客关系看好客和反游客态度
Pub Date : 2024-05-22 DOI: 10.18778/0867-5856.34.1.02
José Ramón Cardona, María Dolores Sánchez Fernández, J. Soares
Westworld is a science fiction series that proposes a theme park of the future where ‘guests’ can live a Wild West experience without restrictions or reprisals, thanks to reallooking android ‘hosts’ who grant all their wishes. Due to the topic covered, this science fiction series allows its use as a common thread for an article that considers the concept of hospitality, the host-guest relationship and its consequence for the management of tourist destinations. This is achieved through an exegesis of Westworld and an analysis of academic bibliography. First, different concepts of hospitality and what they imply for the host-guest relationship are identified. Subsequently, how different theoretical developments on the resident-tourist relationship are proposed entailing different interpretations and reactions to the same objective reality. In conclusion, it should be noted that when tourism is perceived as subordinating the host to the wishes of the guest (as in Westworld), the appearance of anti-tourism attitudes among residents is only a matter of time, generating conflicts. Furthermore, the importance of dominant interpretive theories in determining the reaction of the local population to events that occur should be highlighted.
西部世界》是一部科幻小说系列,提出了一个未来主题公园的概念,在那里,"客人 "们可以过上狂野的西部生活,不受任何限制,也不会遭到报复,这要归功于重新变回人形的机器人 "主人",他们会满足客人的所有愿望。由于该系列科幻小说所涉及的主题,因此可以将其作为一篇文章的共同主线,探讨好客的概念、主人与客人的关系及其对旅游目的地管理的影响。本文通过对《西部世界》的注释和学术文献的分析来实现这一目的。首先,确定了好客的不同概念及其对主客关系的影响。随后,就居民与游客的关系提出了不同的理论发展,对同一客观现实做出了不同的解释和反应。总之,应该指出的是,当旅游业被视为使主人从属于客人的愿望时(如《西部世界》),居民中出现反旅游态度只是时间问题,并会引发冲突。此外,还应强调主流解释理论在决定当地居民对所发生事件的反应方面的重要性。
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引用次数: 0
Implementation of the ecohumanist concept in the Grand Maerakaca tourism space, Semarang, Indonesia 在印度尼西亚三宝垄大马拉卡卡旅游区实施生态人文主义理念
Pub Date : 2024-05-22 DOI: 10.18778/0867-5856.34.1.03
S. R. Sari, Fadhil Muhammad, Muhammad Fariz Hilmy
The aim of this study is to explain the implementation of ecotourism and the humanist (eco-humanist) perspective in the tourism space of Grand Maerakaca. This research has used qualitative methods to explore issues related to these concepts as implemented in Grand Maerakaca. Observations and interviews with tourists from various demographic segments were conducted to get information related to their ability to access ecotourism spaces. The results show that not all tourist providers in Grand Maerakaca implement the eco-humanist concept such as shown by the absence of local community participation and the empowerment of vulnerable groups. Besides, some tourist paths are inaccessible and dangerous for older tourists and children. Some of these are reasons why Grand Maerakaca is not attractive to tourists. The findings were analyzed using descriptive analysis techniques to obtain a perspective related to ecohumanist implementation in Grand Maerakaca. The output of this research is to suggest forms of this implementation in tourist spaces in Grand Maerakaca that can accommodate all tourists and can increase tourist visits.
本研究旨在解释生态旅游和人文主义(生态-人文)观点在大梅拉卡卡旅游区的实施情况。本研究采用定性方法来探讨在大马拉卡卡实施的与这些概念相关的问题。研究人员对来自不同人口群体的游客进行了观察和访谈,以获取与他们进入生态旅游空间的能力有关的信息。结果表明,并非所有大马拉卡卡地区的旅游提供者都贯彻了生态人文理念,例如缺乏当地社区的参与和弱势群体的赋权。此外,一些旅游道路对老年游客和儿童来说是不便和危险的。这些都是大梅拉卡卡对游客缺乏吸引力的原因。本研究使用描述性分析技术对调查结果进行了分析,以获得与大马埃拉卡卡生态人文主义实施相关的观点。本研究的成果是提出在大马拉卡卡旅游区实施生态人文主义的形式,以满足所有游客的需求并增加游客访问量。
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引用次数: 0
期刊
Turyzm/Tourism
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