Pub Date : 2023-11-24DOI: 10.18778/0867-5856.33.2.07
S. Mileva
The purpose of the article is to research the impact of innovativeness and innovation culture as premises for effective gamification at destination level. The main hypothesis defended is that innovation culture and gamification can be powerful tools for tourism destination management. By creating a culture that supports innovation and implementing gamification strategies, tourism destinations can enhance their competitiveness, attract more tourists and improve the overall tourism experience. Bulgaria has been selected as the tourism destination for analysis. The methodology combines desk research with key informant surveys. The first survey is about innovativeness and innovation culture and the second is about destination gamification. Both include 18 informants, representing the travel and hospitality sectors in Bulgaria. The main findings are that innovation culture and gamification can be powerful tools for tourism destination management. The contribution is a first attempt to link innovation culture with destination management and the use of gamification as a tool for memorable tourist experiences. The article contains data and gives practical insights reflecting the Bulgarian perspective in the field.
{"title":"Innovation culture as a premise for engaging and memorable tourist experiences through gamification","authors":"S. Mileva","doi":"10.18778/0867-5856.33.2.07","DOIUrl":"https://doi.org/10.18778/0867-5856.33.2.07","url":null,"abstract":"The purpose of the article is to research the impact of innovativeness and innovation culture as premises for effective gamification at destination level. The main hypothesis defended is that innovation culture and gamification can be powerful tools for tourism destination management. By creating a culture that supports innovation and implementing gamification strategies, tourism destinations can enhance their competitiveness, attract more tourists and improve the overall tourism experience. Bulgaria has been selected as the tourism destination for analysis. The methodology combines desk research with key informant surveys. The first survey is about innovativeness and innovation culture and the second is about destination gamification. Both include 18 informants, representing the travel and hospitality sectors in Bulgaria. The main findings are that innovation culture and gamification can be powerful tools for tourism destination management. The contribution is a first attempt to link innovation culture with destination management and the use of gamification as a tool for memorable tourist experiences. The article contains data and gives practical insights reflecting the Bulgarian perspective in the field.","PeriodicalId":240159,"journal":{"name":"Turyzm/Tourism","volume":"16 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139239489","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-26DOI: 10.18778/0867-5856.33.1.12
Ramjit Singh, Jeet Dogra, M. Mir, Venkatanaidu Karri
Though there has been an upward rise in the number of publications on COVID-19, tourism and hospitality, researchers have turned a blind eye towards conducting a multifaceted stakeholder assessment of its impact on a given destination and the possible effects of recent developments on the destination’s recovery. To address the latent gap, this study first attempts to assess the impact of COVID-19 on various aspects of a destination’s businesses, workforce and the local community. Taking into consideration the recent pharmaceutical developments and ease in travel restrictions, it then explores the effects of such an intervention on the destinations’ recovery process. 142 valid questionnaires were collected from employees of travel agents, tour operators, transport operators and hotels in the northern part of India. Subsequently, PLS-SEM (partial least squares structural equation modeling) was applied using SmartPLS to test the proposed hypotheses. Through two individual studies in September 2020 and November 2021 i.e. at different stages of the pandemic, this study not only offers insights into the current status of destination recovery but also tests the validity and applicability of recent publications, their proposed recommendations and future practices. Recovery at a destination was found to be a result of the recovery of its businesses, workforce and community. These factors also had positive and negative impacts on each other. The article further suggests the low transformational ability of the pandemic in the context of tourism and hospitality. It is amongst the first few studies to have carried out a temporal assessment of stakeholders for an investigation into the pandemic’s impact on destinations in addition to their recovery.
{"title":"Crisis-Led Transformation or No Transformation at All? A Multifaceted Inquiry towards Destination Recovery","authors":"Ramjit Singh, Jeet Dogra, M. Mir, Venkatanaidu Karri","doi":"10.18778/0867-5856.33.1.12","DOIUrl":"https://doi.org/10.18778/0867-5856.33.1.12","url":null,"abstract":"Though there has been an upward rise in the number of publications on COVID-19, tourism and hospitality, researchers have turned a blind eye towards conducting a multifaceted stakeholder assessment of its impact on a given destination and the possible effects of recent developments on the destination’s recovery. To address the latent gap, this study first attempts to assess the impact of COVID-19 on various aspects of a destination’s businesses, workforce and the local community. Taking into consideration the recent pharmaceutical developments and ease in travel restrictions, it then explores the effects of such an intervention on the destinations’ recovery process. 142 valid questionnaires were collected from employees of travel agents, tour operators, transport operators and hotels in the northern part of India. Subsequently, PLS-SEM (partial least squares structural equation modeling) was applied using SmartPLS to test the proposed hypotheses. Through two individual studies in September 2020 and November 2021 i.e. at different stages of the pandemic, this study not only offers insights into the current status of destination recovery but also tests the validity and applicability of recent publications, their proposed recommendations and future practices. Recovery at a destination was found to be a result of the recovery of its businesses, workforce and community. These factors also had positive and negative impacts on each other. The article further suggests the low transformational ability of the pandemic in the context of tourism and hospitality. It is amongst the first few studies to have carried out a temporal assessment of stakeholders for an investigation into the pandemic’s impact on destinations in addition to their recovery.","PeriodicalId":240159,"journal":{"name":"Turyzm/Tourism","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123053488","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-23DOI: 10.18778/0867-5856.33.1.11
E. Kurniawan A., I. Irwansyah, Y. P. Hakim, D. Darma
The term ‘destination security’ is found in the customs and norms applied to prevent conflicts between tourism actors, local communities and the surrounding environment. The emergence of resistance to a destination because of its ‘dark side’, both those interested or actually visiting, cannot be separated from the fact that tourists are victims of violations of the law. The purpose of this study is to explore the effect of criminal acts on the numbers of tourists in Samarinda. Operationally, the core variables are divided into material effects, non-material effects and tourist volume. The data sample focuses on local, domestic and international tourists visiting popular sites in Samarinda during 2011–2021. The results of the investigation found that both material and non-material effects contributed to reducing the volume of tourists in the short term. In the long term, the presence of extortion, theft, sexual harassment and racism seems likely to reduce the volume of tourists.
{"title":"Anomalies in the ‘Dark Side’ of Tourism: Resistance to Popular Sites in Samarinda, Indonesia","authors":"E. Kurniawan A., I. Irwansyah, Y. P. Hakim, D. Darma","doi":"10.18778/0867-5856.33.1.11","DOIUrl":"https://doi.org/10.18778/0867-5856.33.1.11","url":null,"abstract":"The term ‘destination security’ is found in the customs and norms applied to prevent conflicts between tourism actors, local communities and the surrounding environment. The emergence of resistance to a destination because of its ‘dark side’, both those interested or actually visiting, cannot be separated from the fact that tourists are victims of violations of the law. The purpose of this study is to explore the effect of criminal acts on the numbers of tourists in Samarinda. Operationally, the core variables are divided into material effects, non-material effects and tourist volume. The data sample focuses on local, domestic and international tourists visiting popular sites in Samarinda during 2011–2021. The results of the investigation found that both material and non-material effects contributed to reducing the volume of tourists in the short term. In the long term, the presence of extortion, theft, sexual harassment and racism seems likely to reduce the volume of tourists.","PeriodicalId":240159,"journal":{"name":"Turyzm/Tourism","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132923686","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-19DOI: 10.18778/0867-5856.33.1.10
Canan Tanrısever, Ş. B. Karaset, Dilara Eylül Koç
The aim of this study is to examine differences in women’s perceptions of travel constraints by personality trait, according to age, educational level, personal income, travelled destination, the purpose of travelling, the time spent travelling, the region travelled to and the factors that affect the choice of destination. The survey data collected from a sample of 304 women travellers were analyzed by performing one-way analysis of variance (ANOVA). The results showed that there are significant differences between women’s perceptions of travel constraints and personal income, the region they travelled to and the purpose of travelling. Significant differences between women’s personality traits and age, education level, duration of travel, destination and destination choice were also found.
{"title":"Can A Woman Travel As A Woman? Perceptions of Travel Barriers to Women by Personality Trait","authors":"Canan Tanrısever, Ş. B. Karaset, Dilara Eylül Koç","doi":"10.18778/0867-5856.33.1.10","DOIUrl":"https://doi.org/10.18778/0867-5856.33.1.10","url":null,"abstract":"The aim of this study is to examine differences in women’s perceptions of travel constraints by personality trait, according to age, educational level, personal income, travelled destination, the purpose of travelling, the time spent travelling, the region travelled to and the factors that affect the choice of destination. The survey data collected from a sample of 304 women travellers were analyzed by performing one-way analysis of variance (ANOVA). The results showed that there are significant differences between women’s perceptions of travel constraints and personal income, the region they travelled to and the purpose of travelling. Significant differences between women’s personality traits and age, education level, duration of travel, destination and destination choice were also found.","PeriodicalId":240159,"journal":{"name":"Turyzm/Tourism","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117037278","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-19DOI: 10.18778/0867-5856.33.1.09
Jun-Zhou Thong, M. Lo, Thurasamy Ramayah, Abang Azlan Mohamad
The present study aims to widen the existing literature by discovering potential determining factors at selected ecotourism destinations, primarily involving Bako, Niah, Kubah, Gunung Gading and Gunung Mulu National Parks. A closed questionnaire was answered by 188 respondents. Preliminary analyses were performed and partial least square structural equation modeling was employed as the analytical measure, thus discovering the significant role of destination resource constructs in the enhancement of ecotourism competitiveness in Sarawak, Malaysia. The statistical findings of the current work revealed that endowed resources (natural resources and cultural heritage attractions), created resources (range of activities) as well as supporting resources (destination accessibility and quality of tourism services) lead to enhanced tourism destination competitiveness. The research adds to the growing body of knowledge examining the perspectives of tourists towards the determining factors of destination competitiveness, while providing meaningful insights for industry actors, thus enabling effective planning of management and development. The present work offers empirical evidence that gives information for industry stakeholders, including business operators, policy makers and tourism planners in order for natural tourism destinations to prosper.
本研究旨在扩大现有文献，在选定的生态旅游目的地中发现潜在的决定因素，主要涉及Bako, Niah, Kubah, Gunung Gading和Gunung Mulu国家公园。188名受访者回答了一份封闭式问卷。本文采用偏最小二乘结构方程模型进行初步分析，发现目的地资源建设在提升马来西亚沙捞越生态旅游竞争力中的重要作用。本研究的统计结果显示，赋予资源(自然资源和文化遗产景点)、创造资源(活动范围)以及配套资源(目的地可达性和旅游服务质量)会提高旅游目的地的竞争力。该研究增加了越来越多的知识体系，研究游客对目的地竞争力决定因素的看法，同时为行业参与者提供有意义的见解，从而使管理和发展的有效规划成为可能。本研究提供了经验证据，为包括经营者、政策制定者和旅游规划者在内的行业利益相关者提供信息，以促进自然旅游目的地的繁荣。
{"title":"Revisiting Perceived Determinants of Tourism Destination Competitiveness among Tourists: The Case of National Parks in Sarawak, Malaysia","authors":"Jun-Zhou Thong, M. Lo, Thurasamy Ramayah, Abang Azlan Mohamad","doi":"10.18778/0867-5856.33.1.09","DOIUrl":"https://doi.org/10.18778/0867-5856.33.1.09","url":null,"abstract":"The present study aims to widen the existing literature by discovering potential determining factors at selected ecotourism destinations, primarily involving Bako, Niah, Kubah, Gunung Gading and Gunung Mulu National Parks. A closed questionnaire was answered by 188 respondents. Preliminary analyses were performed and partial least square structural equation modeling was employed as the analytical measure, thus discovering the significant role of destination resource constructs in the enhancement of ecotourism competitiveness in Sarawak, Malaysia. The statistical findings of the current work revealed that endowed resources (natural resources and cultural heritage attractions), created resources (range of activities) as well as supporting resources (destination accessibility and quality of tourism services) lead to enhanced tourism destination competitiveness. The research adds to the growing body of knowledge examining the perspectives of tourists towards the determining factors of destination competitiveness, while providing meaningful insights for industry actors, thus enabling effective planning of management and development. The present work offers empirical evidence that gives information for industry stakeholders, including business operators, policy makers and tourism planners in order for natural tourism destinations to prosper.","PeriodicalId":240159,"journal":{"name":"Turyzm/Tourism","volume":"38 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132532648","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-12DOI: 10.18778/0867-5856.33.1.08
Katarzyna Küçükkurma, E. Skowronek
The article concerns the characteristics and assessment of the Mecca pilgrimage trends among the inhabitants of Konya Province (Türkiye) in 2017–2021, i.e. before and after the outbreak of the COVID-19 pandemic. Particular attention is paid to the impact of the pandemic on: (a) the tourism of the provincial inhabitants to Mecca, (b) the activities of local religious tourism operators, and (c) the sense of psychological discomfort in those who could not participate in a pilgrimage. The study concerned the inhabitants of Konya Province due to the deeply rooted conservatism and high religiosity distinguishing this society. The study was conducted through the methods of investigating sources, expert interview and diagnostic survey. The interviews were conducted at selected Konya travel agencies that organise pilgrimages and at the Konya Valiligi Mudurlugu il Muftulugu. In addition, using an online survey questionnaire, inhabitants of the province were asked if and how their level of psychological comfort was affected by not being able to make the pilgrimage to Mecca during the pandemic. The results showed that the pandemic significantly weakened the previously growing trend of pilgrimages to Islamic holy sites in the analysed community. It also elicited changes in the offers of local tour operators who were forced to open other destinations. To a lesser extent, it affected the feeling of discomfort of provincial inhabitants resulting from the lack of opportunity to make such trips.
本文关注2017-2021年，即2019冠状病毒病大流行爆发前后，科尼亚省(t基耶)居民麦加朝圣趋势的特征和评估。特别注意这一流行病对以下方面的影响:(a)省居民前往麦加旅游;(b)当地宗教旅游经营者的活动;(c)不能参加朝圣的人的心理不适。由于科尼亚省根深蒂固的保守主义和高度的宗教信仰，该研究涉及了该社会的居民。本研究采用调查资料法、专家访谈法和诊断调查法进行。采访是在组织朝圣的选定的科尼亚旅行社和科尼亚Valiligi Mudurlugu il Muftulugu进行的。此外，通过在线调查问卷，该省居民被问及在大流行期间无法前往麦加朝圣是否以及如何影响他们的心理舒适水平。结果表明，在分析的社区中，大流行大大削弱了以前不断增长的前往伊斯兰圣地朝圣的趋势。这也引起了当地旅行社的改变，他们被迫开设其他目的地。在较小程度上，它影响了由于没有机会进行这种旅行而造成的外省居民的不舒适感。
{"title":"The impact of the COVID-19 pandemic on the pilgrimages of Konya Province inhabitants","authors":"Katarzyna Küçükkurma, E. Skowronek","doi":"10.18778/0867-5856.33.1.08","DOIUrl":"https://doi.org/10.18778/0867-5856.33.1.08","url":null,"abstract":"The article concerns the characteristics and assessment of the Mecca pilgrimage trends among the inhabitants of Konya Province (Türkiye) in 2017–2021, i.e. before and after the outbreak of the COVID-19 pandemic. Particular attention is paid to the impact of the pandemic on: (a) the tourism of the provincial inhabitants to Mecca, (b) the activities of local religious tourism operators, and (c) the sense of psychological discomfort in those who could not participate in a pilgrimage. The study concerned the inhabitants of Konya Province due to the deeply rooted conservatism and high religiosity distinguishing this society. The study was conducted through the methods of investigating sources, expert interview and diagnostic survey. The interviews were conducted at selected Konya travel agencies that organise pilgrimages and at the Konya Valiligi Mudurlugu il Muftulugu. In addition, using an online survey questionnaire, inhabitants of the province were asked if and how their level of psychological comfort was affected by not being able to make the pilgrimage to Mecca during the pandemic. The results showed that the pandemic significantly weakened the previously growing trend of pilgrimages to Islamic holy sites in the analysed community. It also elicited changes in the offers of local tour operators who were forced to open other destinations. To a lesser extent, it affected the feeling of discomfort of provincial inhabitants resulting from the lack of opportunity to make such trips.","PeriodicalId":240159,"journal":{"name":"Turyzm/Tourism","volume":"48 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132703904","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-06-12DOI: 10.18778/0867-5856.33.1.07
Milena Podovac, S. Ivanović, V. Milojica
Personal characteristics have an important role in shaping tourists’ attitudes. The purpose of this study is to examine tourists’ attitudes to elements of the tourist offer of the city of Belgrade, the main urban destination in the Republic of Serbia. The primary research aim is to examine the influence of these personal characteristics on such attitudes. A survey was conducted on a sample of 319 tourists, who visited the city. The collected data were processed in the statistical program SPSS25 while the formed hypotheses were tested using appropriate statistical tests. The research results indicated that tourists highly rated the diversity of the gastronomic offer and the quality of nightlife, while organized tours for visiting tourist attractions and the quality of traffic infrastructure were ranked as elements in which there are opportunities for improvement. Further, the research results showed that origin and education influenced differences in tourists’ attitudes. The theoretical and practical implications as well as research limitations are defined, and recommendations made for the future research based on the theoretical background and research results.
{"title":"Examining urban tourists’ attitudes: The case study of Belgrade (Serbia)","authors":"Milena Podovac, S. Ivanović, V. Milojica","doi":"10.18778/0867-5856.33.1.07","DOIUrl":"https://doi.org/10.18778/0867-5856.33.1.07","url":null,"abstract":"Personal characteristics have an important role in shaping tourists’ attitudes. The purpose of this study is to examine tourists’ attitudes to elements of the tourist offer of the city of Belgrade, the main urban destination in the Republic of Serbia. The primary research aim is to examine the influence of these personal characteristics on such attitudes. A survey was conducted on a sample of 319 tourists, who visited the city. The collected data were processed in the statistical program SPSS25 while the formed hypotheses were tested using appropriate statistical tests. The research results indicated that tourists highly rated the diversity of the gastronomic offer and the quality of nightlife, while organized tours for visiting tourist attractions and the quality of traffic infrastructure were ranked as elements in which there are opportunities for improvement. Further, the research results showed that origin and education influenced differences in tourists’ attitudes. The theoretical and practical implications as well as research limitations are defined, and recommendations made for the future research based on the theoretical background and research results.","PeriodicalId":240159,"journal":{"name":"Turyzm/Tourism","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127625499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-05DOI: 10.18778/0867-5856.33.1.06
A. Niezgoda
The purpose of the article is to evaluate the possibilities of evaluating sustainable tourism in Polish tourist regions, in particular, through the use of ETIS indicators and to assess for the availability of data for their calculation in the nationwide statistical system. Qualitative research methodology was used to study the availability of ETIS indicators. A diagnostic type research procedure was adopted and the desk research method was used. In a situation where the data necessary for calculating a given indicator was not found in the available sources, primary research in the form of direct interviews with representatives of branches of Statistical Offices was used. In order to quantify the availability of ETIS indicators, a system for their evaluation was adopted and aggregate indicators were proposed for the evaluation of sections and individual criteria in the section, which is the author’s attempt to develop a unified system for evaluating sustainable tourism indicators. The results of the study showed that the availability of data for calculating ETIS indicators in Poland is not satisfactory. The lowest rating was given to the availability of indicators that facilitate the management of the resort, including the tourists’ satisfaction survey (section A). Also rated very low was the availability of indicators of the environmental impact of tourism in a resort (section D). The results obtained confirm the results of studies by other authors dealing with the issue of the real use of ETIS in tourist regions of other countries.
{"title":"Opportunities for evaluation of sustainable tourism – assessing the availability of ETIS indicators in Poland","authors":"A. Niezgoda","doi":"10.18778/0867-5856.33.1.06","DOIUrl":"https://doi.org/10.18778/0867-5856.33.1.06","url":null,"abstract":"The purpose of the article is to evaluate the possibilities of evaluating sustainable tourism in Polish tourist regions, in particular, through the use of ETIS indicators and to assess for the availability of data for their calculation in the nationwide statistical system. Qualitative research methodology was used to study the availability of ETIS indicators. A diagnostic type research procedure was adopted and the desk research method was used. In a situation where the data necessary for calculating a given indicator was not found in the available sources, primary research in the form of direct interviews with representatives of branches of Statistical Offices was used. In order to quantify the availability of ETIS indicators, a system for their evaluation was adopted and aggregate indicators were proposed for the evaluation of sections and individual criteria in the section, which is the author’s attempt to develop a unified system for evaluating sustainable tourism indicators. \u0000The results of the study showed that the availability of data for calculating ETIS indicators in Poland is not satisfactory. The lowest rating was given to the availability of indicators that facilitate the management of the resort, including the tourists’ satisfaction survey (section A). Also rated very low was the availability of indicators of the environmental impact of tourism in a resort (section D). The results obtained confirm the results of studies by other authors dealing with the issue of the real use of ETIS in tourist regions of other countries.","PeriodicalId":240159,"journal":{"name":"Turyzm/Tourism","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123885057","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-28DOI: 10.18778/0867-5856.33.1.05
Ozan Çatir
Musicscape is an important topic in tourism and hospitality contexts. However, there are few studies on this subject in the accommodation sector. The study aims to determine the effect of ‘musicscape dimensions’ on customer behavior. To achieve this aim, 2357 online reviews of 28 hotels in Antalya, Turkey were analyzed by content analysis. The framework proposed by Oakes was used in the study. The research findings provide hotel managers with practical advice on the effective use of musicscape in tourism and hospitality settings. In addition, it was concluded that customers evaluated the loudness and fast tempo of music negatively, and that the harmony of music broadcasts and their environment offered by a hotel is positively perceived by customers.
{"title":"The musicscape in hotel businesses: Evidence from online reviews","authors":"Ozan Çatir","doi":"10.18778/0867-5856.33.1.05","DOIUrl":"https://doi.org/10.18778/0867-5856.33.1.05","url":null,"abstract":"Musicscape is an important topic in tourism and hospitality contexts. However, there are few studies on this subject in the accommodation sector. The study aims to determine the effect of ‘musicscape dimensions’ on customer behavior. To achieve this aim, 2357 online reviews of 28 hotels in Antalya, Turkey were analyzed by content analysis. The framework proposed by Oakes was used in the study. The research findings provide hotel managers with practical advice on the effective use of musicscape in tourism and hospitality settings. In addition, it was concluded that customers evaluated the loudness and fast tempo of music negatively, and that the harmony of music broadcasts and their environment offered by a hotel is positively perceived by customers.","PeriodicalId":240159,"journal":{"name":"Turyzm/Tourism","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129887711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-15DOI: 10.18778/0867-5856.33.1.03
Elżbieta Wąsowicz-Zaborek
The purpose of this paper is to identify the main factors for the quality of hotel services and to verify the SERVQUAL measurement scale commonly used in the services sector. In order to achieve this goal, an innovative approach of quantitative and qualitative content analysis of reviews published by users of the reservation portals Hotels.com and Booking.com was used. The study was based on more than 167,000 opinions on 3,4,5-star hotels located in Warsaw. They were ‘scraped’ with an indexing robot. The research outlines a list of the most important topics raised in those comments which correspond to the factors of perceived service quality of hotels. Among these are location, room attributes, cleanliness, breakfast and staff. In addition, the most important criteria used by customers to describe each of the listed elements are also reported. The results made it possible to identify differences between the operationalization of the constructs indicated in the SERVQUAL scale and the descriptions of each factor in the spontaneous comments of internet users. Thus, the need for adjustment to the current operationalizations of the SERVQUAL model to better reflect the sentiments of consumers in the hotel industry, or even developing a completely new tool for measuring service quality, was demonstrated.
{"title":"Content analysis of hotel reviews as a quality management tool: Preliminary verification of the SERVQUAL scale","authors":"Elżbieta Wąsowicz-Zaborek","doi":"10.18778/0867-5856.33.1.03","DOIUrl":"https://doi.org/10.18778/0867-5856.33.1.03","url":null,"abstract":"The purpose of this paper is to identify the main factors for the quality of hotel services and to verify the SERVQUAL measurement scale commonly used in the services sector. In order to achieve this goal, an innovative approach of quantitative and qualitative content analysis of reviews published by users of the reservation portals Hotels.com and Booking.com was used. The study was based on more than 167,000 opinions on 3,4,5-star hotels located in Warsaw. They were ‘scraped’ with an indexing robot. The research outlines a list of the most important topics raised in those comments which correspond to the factors of perceived service quality of hotels. Among these are location, room attributes, cleanliness, breakfast and staff. In addition, the most important criteria used by customers to describe each of the listed elements are also reported. The results made it possible to identify differences between the operationalization of the constructs indicated in the SERVQUAL scale and the descriptions of each factor in the spontaneous comments of internet users. Thus, the need for adjustment to the current operationalizations of the SERVQUAL model to better reflect the sentiments of consumers in the hotel industry, or even developing a completely new tool for measuring service quality, was demonstrated.","PeriodicalId":240159,"journal":{"name":"Turyzm/Tourism","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-04-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124953826","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：