Liao Guohong, Na Jun, Zhang Bin, Dong Pengxiang, Zhang Yuesong
To solve the contradiction between self-adaptive efficiency and optimization effect existing in the execution of current self-adaptive Web service composition, this paper proposes a dynamic pick method of Web service selection algorithms based on use mode. The dynamic pick method chooses service selection algorithm which best fits the runtime self-adaptive situation as adaptive strategy in self-adaptive Web service composite. And to achieve the dynamic pick, this paper presents two estimation methods of service selection algorithm's execution time in different ways. Through implementation and analysis, this paper adopts an associative way of two estimation methods. At last, this paper implements and tests the dynamic pick method. Test results show that the dynamic pick method based on use mode can effectively relieve the contradiction.
{"title":"Dynamic Pick Method of Web Service Selection Algorithms Based on Use Mode in Self-adaptive Web Service Composition","authors":"Liao Guohong, Na Jun, Zhang Bin, Dong Pengxiang, Zhang Yuesong","doi":"10.1109/IJCSS.2011.13","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.13","url":null,"abstract":"To solve the contradiction between self-adaptive efficiency and optimization effect existing in the execution of current self-adaptive Web service composition, this paper proposes a dynamic pick method of Web service selection algorithms based on use mode. The dynamic pick method chooses service selection algorithm which best fits the runtime self-adaptive situation as adaptive strategy in self-adaptive Web service composite. And to achieve the dynamic pick, this paper presents two estimation methods of service selection algorithm's execution time in different ways. Through implementation and analysis, this paper adopts an associative way of two estimation methods. At last, this paper implements and tests the dynamic pick method. Test results show that the dynamic pick method based on use mode can effectively relieve the contradiction.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"45 3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133796896","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
this research explores the dynamics of collaboration which is based on DART model, grounded on SD-Logic and relational view theory. We expand the DART model by adding compatible and flexible in addition to B2B context. When these elements are combined, it could create co-creation dynamics that could enhance their capabilities in service innovations and create competitive advantages. Furthermore, the changing environment and adoption of IT technology will moderate the effects of the co-creation dynamics, and trust will influence the performance of the service innovations.
{"title":"The Study of Service Co-creation","authors":"R. Ching, A. Hui, Jashen Chen","doi":"10.1109/IJCSS.2011.30","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.30","url":null,"abstract":"this research explores the dynamics of collaboration which is based on DART model, grounded on SD-Logic and relational view theory. We expand the DART model by adding compatible and flexible in addition to B2B context. When these elements are combined, it could create co-creation dynamics that could enhance their capabilities in service innovations and create competitive advantages. Furthermore, the changing environment and adoption of IT technology will moderate the effects of the co-creation dynamics, and trust will influence the performance of the service innovations.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"288 2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125836198","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Ribak, Raymund J. Lin, Yoav Rubin, Susan L. Spraragen
This paper describes a novel approach in which behavioral science is combined with musical notation, to define, measure and improve service experience. With a service experience considered as a sequence of emotive states, we then show how we can categorize those states by employing Maslow's hierarchy of needs [1]. We suggest a notational language that is similar to music notes, which combines the hierarchy of needs with a timeline needed to describe a service experience. In particular, this language uses the 5 lines on the musical staff to denote the different needs. Thus one can create scores, or music sheets, of a preferred experience in different contexts. Finally, we suggest a roadmap towards "Computer Aided Service Experience Engineering (CASEE)' by proposing a system architecture capable of monitoring particular experiences against their desired 'music', suggesting corrective actions to drive the service experience when it is out of tune.
{"title":"Using Music Notation as a Graphic Language for Designing, Prescribing and Measuring Service Experience","authors":"A. Ribak, Raymund J. Lin, Yoav Rubin, Susan L. Spraragen","doi":"10.1109/IJCSS.2011.10","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.10","url":null,"abstract":"This paper describes a novel approach in which behavioral science is combined with musical notation, to define, measure and improve service experience. With a service experience considered as a sequence of emotive states, we then show how we can categorize those states by employing Maslow's hierarchy of needs [1]. We suggest a notational language that is similar to music notes, which combines the hierarchy of needs with a timeline needed to describe a service experience. In particular, this language uses the 5 lines on the musical staff to denote the different needs. Thus one can create scores, or music sheets, of a preferred experience in different contexts. Finally, we suggest a roadmap towards \"Computer Aided Service Experience Engineering (CASEE)' by proposing a system architecture capable of monitoring particular experiences against their desired 'music', suggesting corrective actions to drive the service experience when it is out of tune.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125213333","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In old days, most of the enterprise collect their customer experience by using questionnaire. However, with the emergence of IT technology, many new way/methodology could enhance your customer's experience. In this paper, we focus on the topic of how to well utilize technologies nowadays to improve user experience. We propose service experience modeling for call center and online web sites, and leveraging Near Field Communication (NFC) and Location Based Service (LBS) in people daily life. We also present a demonstration that fully describes how these technologies be used to improve user's satisfaction.
{"title":"Leveraging NFC and LBS Technologies to Improve User Experiences","authors":"Tina Ho, Rebecca Chen","doi":"10.1109/IJCSS.2011.12","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.12","url":null,"abstract":"In old days, most of the enterprise collect their customer experience by using questionnaire. However, with the emergence of IT technology, many new way/methodology could enhance your customer's experience. In this paper, we focus on the topic of how to well utilize technologies nowadays to improve user experience. We propose service experience modeling for call center and online web sites, and leveraging Near Field Communication (NFC) and Location Based Service (LBS) in people daily life. We also present a demonstration that fully describes how these technologies be used to improve user's satisfaction.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126156645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Jie Jiang, Junhui Xiang, Hua Zhou, Xiaolin Zheng, Tianyang Dong
To solve the trust issue caused by malicious users in e-commerce, we propose a trust calculation model based on social network. Through analysing the trust features, social network is introduced into this trust model to get information from the most trusted source according to the subjectivity and the compositionality feature of trust to improve the buyers' situation of asymmetric information in electronic trading. In view of the advantage that conflicted evidences can be well combined by evidence theory, we resolve the conflict of information from each recommended third-party. We also introduce other various trust influence factors, such as transaction rating dictionary, transaction background important factor, transaction amount factor and trading time factor, etc. Finally, through simulation experiments, we set different confidence factors depending on different trading environment, and verify that the method to combine social network and evidence theory for obtaining a reasonable recommendation trust value is feasible. It proves that our proposed trust calculation model based on social network has a better anti-attack ability.
{"title":"Trust Calculation Model Based on Social Network and Evidence Theory","authors":"Jie Jiang, Junhui Xiang, Hua Zhou, Xiaolin Zheng, Tianyang Dong","doi":"10.1109/IJCSS.2011.41","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.41","url":null,"abstract":"To solve the trust issue caused by malicious users in e-commerce, we propose a trust calculation model based on social network. Through analysing the trust features, social network is introduced into this trust model to get information from the most trusted source according to the subjectivity and the compositionality feature of trust to improve the buyers' situation of asymmetric information in electronic trading. In view of the advantage that conflicted evidences can be well combined by evidence theory, we resolve the conflict of information from each recommended third-party. We also introduce other various trust influence factors, such as transaction rating dictionary, transaction background important factor, transaction amount factor and trading time factor, etc. Finally, through simulation experiments, we set different confidence factors depending on different trading environment, and verify that the method to combine social network and evidence theory for obtaining a reasonable recommendation trust value is feasible. It proves that our proposed trust calculation model based on social network has a better anti-attack ability.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"65 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123973507","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Recent research on triggering sources of technology sense-making has emphasized social context, more than technology features or individual users' differences, to explain various behavioral outcomes. However, the work practices of newer technologies such as the Global Positioning System (GPS) continue to be investigated from the social context, largely because the use of the GPS is strongly related to temporal and spatial contexts. We report on an interpretive case study of the GPS dispatching system implemented in the taxi industry in Taipei. The findings demonstrate that the temporal and spatial as well as human factors are three triple sources regarding context around technology use, which will influence users' various senses towards the same technology and consequently result in some different patterns of technology use. Theoretical and practical implications on technology sense-making are discussed.
{"title":"Making Sense of Technology: A Triple Contextual Perspective of GPS Use in the Taxi Industry","authors":"Sheng-Tsung Hou","doi":"10.1109/IJCSS.2011.28","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.28","url":null,"abstract":"Recent research on triggering sources of technology sense-making has emphasized social context, more than technology features or individual users' differences, to explain various behavioral outcomes. However, the work practices of newer technologies such as the Global Positioning System (GPS) continue to be investigated from the social context, largely because the use of the GPS is strongly related to temporal and spatial contexts. We report on an interpretive case study of the GPS dispatching system implemented in the taxi industry in Taipei. The findings demonstrate that the temporal and spatial as well as human factors are three triple sources regarding context around technology use, which will influence users' various senses towards the same technology and consequently result in some different patterns of technology use. Theoretical and practical implications on technology sense-making are discussed.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127675383","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The main purpose of this paper is to present a conceptual model of curriculum to support the educational service system using ontological technology, which describes the semantic constraints on curriculum knowledge, and illustrates the characteristics of an knowledge-intensive educational service system. The approach has two major advantages as follows. (A) It provides the conceptualized curriculum service knowledge that is a part of a generic architecture for service-oriented educational systems. (B) It can facilitate the communication between different stakeholders in service system with conceptual level primitives.
{"title":"Construction of Curriculum Ontology Aiming at Educational Service Support: An Ontology Approach for Knowledge-Intensive Service Systems","authors":"Wenhuan Lu, Jiawan Zhang","doi":"10.1109/IJCSS.2011.70","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.70","url":null,"abstract":"The main purpose of this paper is to present a conceptual model of curriculum to support the educational service system using ontological technology, which describes the semantic constraints on curriculum knowledge, and illustrates the characteristics of an knowledge-intensive educational service system. The approach has two major advantages as follows. (A) It provides the conceptualized curriculum service knowledge that is a part of a generic architecture for service-oriented educational systems. (B) It can facilitate the communication between different stakeholders in service system with conceptual level primitives.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123065577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The endless campaign between spammers and antispammers has been proceeding since the early 1990s. However to date, spam has still steadily grown and anti-spam techniques have continuously encountered various disguise and evading of spammers. To reduce the incentive for spammers to send out high volumes of unsolicited email indiscriminately, this paper proposes a service-oriented spam filtering system using shared fingerprints. The spam filtering system, relying on collaboration of multi-recipients and shared spam knowledge, set up on SOA and virtualization, possesses good performance and application prospect.
{"title":"A Service-Oriented Spam Filtering System Using Shared Fingerprints","authors":"Wenxuan Shi, Yalou Huang","doi":"10.1109/IJCSS.2011.71","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.71","url":null,"abstract":"The endless campaign between spammers and antispammers has been proceeding since the early 1990s. However to date, spam has still steadily grown and anti-spam techniques have continuously encountered various disguise and evading of spammers. To reduce the incentive for spammers to send out high volumes of unsolicited email indiscriminately, this paper proposes a service-oriented spam filtering system using shared fingerprints. The spam filtering system, relying on collaboration of multi-recipients and shared spam knowledge, set up on SOA and virtualization, possesses good performance and application prospect.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126498013","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A mathematic model based on dual directional diversion of demands is used to model inventory control for an airline company, who provides two fare classes. Case studies are done which show that the revenue will be improved if dual directional diversion is considered.
{"title":"Seat Inventory Control Based on Dual Directional Diversion of Demands","authors":"Zhang Jia-ying, Li Xiang-yong, Huo Jia-zhen","doi":"10.1109/IJCSS.2011.59","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.59","url":null,"abstract":"A mathematic model based on dual directional diversion of demands is used to model inventory control for an airline company, who provides two fare classes. Case studies are done which show that the revenue will be improved if dual directional diversion is considered.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"213 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117321906","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Collaborative learning is a new teaching mode that overcomes important non-functional requirements arisen in distributed environments. It is important to improve student's cooperative spirit, creative ability and improvement of utilization of the learning resource. In this paper, we present a generic platform, called Collaborative learning system, which is based on flexible Web-services for the systematical construction of collaborative learning applications. In the last place, we demonstrated the detailed analysis of implementation of each function module.
{"title":"A Service-Oriented Platform for Collaborative Learning System","authors":"Ping Li, Lishuan Hu","doi":"10.1109/IJCSS.2011.66","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.66","url":null,"abstract":"Collaborative learning is a new teaching mode that overcomes important non-functional requirements arisen in distributed environments. It is important to improve student's cooperative spirit, creative ability and improvement of utilization of the learning resource. In this paper, we present a generic platform, called Collaborative learning system, which is based on flexible Web-services for the systematical construction of collaborative learning applications. In the last place, we demonstrated the detailed analysis of implementation of each function module.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128748277","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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