Pub Date : 2011-07-18DOI: 10.5220/0003522102190227
Andreas Holzinger, L. Basic, B. Peischl, M. Debevc
The software company FERK-Systems has been providing mobile health care information systems for various German medical services (e.g. Red Cross) for many years. Since handwriting is an issue in the medical and health care domain, a system for handwriting recognition on mobile devices has been developed within the last few years. While we have been continually improving the degree of recognition within the system, there are still changes necessary to ensure the reliability that is imperative in this critical domain. In this paper, we present the major improvements made since our presentation at the ICE-B 2010, along with a recent real-life usability evaluation. Moreover, we discuss some of the advantages and disadvantages of current systems, along with some business aspects of the vast, and growing, mobile handwriting recognition market.
{"title":"Handwriting recognition on mobile devices: State of the art technology, usability and business analysis","authors":"Andreas Holzinger, L. Basic, B. Peischl, M. Debevc","doi":"10.5220/0003522102190227","DOIUrl":"https://doi.org/10.5220/0003522102190227","url":null,"abstract":"The software company FERK-Systems has been providing mobile health care information systems for various German medical services (e.g. Red Cross) for many years. Since handwriting is an issue in the medical and health care domain, a system for handwriting recognition on mobile devices has been developed within the last few years. While we have been continually improving the degree of recognition within the system, there are still changes necessary to ensure the reliability that is imperative in this critical domain. In this paper, we present the major improvements made since our presentation at the ICE-B 2010, along with a recent real-life usability evaluation. Moreover, we discuss some of the advantages and disadvantages of current systems, along with some business aspects of the vast, and growing, mobile handwriting recognition market.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129428247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003455902050210
Michael Conyette
Data was collected from an online questionnaire completed by 1,198 respondents in 2008. Analysis of the dataset involved, correlation analysis, exploratory factor analysis, and logistic regression. In the final model building stage, a logistic regression model is generated containing key factors that lead to online travel booking intention. These factors are a unique set of socio and psychographic variables that can be used to more accurately predict website booking of travel products. The contribution to literature that this research makes is that it appears to be one of only a few models available for predicting travel product booking. For instance, this model predicts that consumers who previously booked specific travel products such as hotels or airline tickets will have a greater intention to book other travel products online. This research study also shows the relevance of the Theory of Reasoned Action to online travel but it goes further by enabling the quantification of the strength of variables such as key beliefs, attitudes and subjective norms.
{"title":"Modeling factors that influence online travel booking","authors":"Michael Conyette","doi":"10.5220/0003455902050210","DOIUrl":"https://doi.org/10.5220/0003455902050210","url":null,"abstract":"Data was collected from an online questionnaire completed by 1,198 respondents in 2008. Analysis of the dataset involved, correlation analysis, exploratory factor analysis, and logistic regression. In the final model building stage, a logistic regression model is generated containing key factors that lead to online travel booking intention. These factors are a unique set of socio and psychographic variables that can be used to more accurately predict website booking of travel products. The contribution to literature that this research makes is that it appears to be one of only a few models available for predicting travel product booking. For instance, this model predicts that consumers who previously booked specific travel products such as hotels or airline tickets will have a greater intention to book other travel products online. This research study also shows the relevance of the Theory of Reasoned Action to online travel but it goes further by enabling the quantification of the strength of variables such as key beliefs, attitudes and subjective norms.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125333267","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003487701810186
M. Leida, Xiaofeng Du, P. Taylor, B. Majeed
The problem of representing RDF data using charts, dashboards, maps and so on has become pressing, in particular to prove the value of the Semantic Web to enhance the analysis of business data. State of the art solutions focus on mapping query results to a specific chart type or view and then manually writing the procedure that creates the final dashboard, but whenever a different visualization model is required, the mapping process needs to be repeated. In this paper we propose a semi-automatic approach that generates various charts from SPARQL queries over data represented as RDF graphs, we introduce and describe the generic approach and present a use case scenario in the context of service monitoring.
{"title":"Toward automatic generation of SPARQL result set visualizations: A use case in service monitoring","authors":"M. Leida, Xiaofeng Du, P. Taylor, B. Majeed","doi":"10.5220/0003487701810186","DOIUrl":"https://doi.org/10.5220/0003487701810186","url":null,"abstract":"The problem of representing RDF data using charts, dashboards, maps and so on has become pressing, in particular to prove the value of the Semantic Web to enhance the analysis of business data. State of the art solutions focus on mapping query results to a specific chart type or view and then manually writing the procedure that creates the final dashboard, but whenever a different visualization model is required, the mapping process needs to be repeated. In this paper we propose a semi-automatic approach that generates various charts from SPARQL queries over data represented as RDF graphs, we introduce and describe the generic approach and present a use case scenario in the context of service monitoring.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129031594","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003523800530056
Andreas Holzinger, Martin Brugger, W. Slany
Usability Engineering can be seen as a crosscutting concern within the software development process. Aspect Oriented Programming (AOP) on the other hand is a technology to support separation of concerns in software engineering. Therefore it stands to reason to support usability engineering by applying a technology designed to handle distinct concerns in one single application. Remote usability testing has been proven to deliver good results and AOP is the technology that can be used to streamline the process of testing various software products without mixing concerns by separating the generation of test data from program execution. In this paper we present a sample application, discuss our practical experiences with this approach, and provide recommendations for further development.
{"title":"Applying aspect oriented programming in usability engineering processes: On the example of tracking usage information for remote usability testing","authors":"Andreas Holzinger, Martin Brugger, W. Slany","doi":"10.5220/0003523800530056","DOIUrl":"https://doi.org/10.5220/0003523800530056","url":null,"abstract":"Usability Engineering can be seen as a crosscutting concern within the software development process. Aspect Oriented Programming (AOP) on the other hand is a technology to support separation of concerns in software engineering. Therefore it stands to reason to support usability engineering by applying a technology designed to handle distinct concerns in one single application. Remote usability testing has been proven to deliver good results and AOP is the technology that can be used to streamline the process of testing various software products without mixing concerns by separating the generation of test data from program execution. In this paper we present a sample application, discuss our practical experiences with this approach, and provide recommendations for further development.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128189688","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003407802010204
C. López, J. L. Salmeron
Enterprise resource planning (ERP) is one the most common applications implemented by firms around the world. These systems cannot remain static after their implementation, they need maintenance. This process is required by the rapidly-changing business environment and the usual software maintenance needs. However, these projects are highly complex and risky. So, the risks management associated with ERP maintenance projects is crucial to attain a satisfactory performance. Unfortunately, ERP maintenance risks have not been studied in depth. For this reason, this paper presents a framework, which gathers together the risks affecting the performance of ERP maintenance.
{"title":"A framework for classifying risks in ERP maintenance projects","authors":"C. López, J. L. Salmeron","doi":"10.5220/0003407802010204","DOIUrl":"https://doi.org/10.5220/0003407802010204","url":null,"abstract":"Enterprise resource planning (ERP) is one the most common applications implemented by firms around the world. These systems cannot remain static after their implementation, they need maintenance. This process is required by the rapidly-changing business environment and the usual software maintenance needs. However, these projects are highly complex and risky. So, the risks management associated with ERP maintenance projects is crucial to attain a satisfactory performance. Unfortunately, ERP maintenance risks have not been studied in depth. For this reason, this paper presents a framework, which gathers together the risks affecting the performance of ERP maintenance.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"698 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116104095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003618601930198
G. Feuerlicht
Starting with EDI in the 1970s numerous efforts have been made to facilitate electronic business communications. Early attempts based on proprietary document formats and VAN (Value Added Networks) networks have been superseded by a range of international standards that include ebXML, UBL, BODs, GS1, RosettaNet and numerous other XML-based specifications. While successful in some industry domains, overall e-business standardization suffers from complexity of the specifications, difficult customization and limited extensibility leading to expensive implementation and low adoption rates. A common feature of such e-business standards is their focus on documents as the key artefacts of business communications and reliance on document engineering methods for the design of the standard specifications. In this paper we briefly review the main e-business document standards, and then argue that the document-centric interoperability model underlying most current e-business standards produces inflexible specifications that are difficult to evolve and maintain. As an alternative to the document-centric interoperability model we advocate a service-centric approach based on well-designed domain services.
{"title":"E-business interoperability: Challenges and opportunities","authors":"G. Feuerlicht","doi":"10.5220/0003618601930198","DOIUrl":"https://doi.org/10.5220/0003618601930198","url":null,"abstract":"Starting with EDI in the 1970s numerous efforts have been made to facilitate electronic business communications. Early attempts based on proprietary document formats and VAN (Value Added Networks) networks have been superseded by a range of international standards that include ebXML, UBL, BODs, GS1, RosettaNet and numerous other XML-based specifications. While successful in some industry domains, overall e-business standardization suffers from complexity of the specifications, difficult customization and limited extensibility leading to expensive implementation and low adoption rates. A common feature of such e-business standards is their focus on documents as the key artefacts of business communications and reliance on document engineering methods for the design of the standard specifications. In this paper we briefly review the main e-business document standards, and then argue that the document-centric interoperability model underlying most current e-business standards produces inflexible specifications that are difficult to evolve and maintain. As an alternative to the document-centric interoperability model we advocate a service-centric approach based on well-designed domain services.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123341665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003611401370142
Carmen Castro-Cabrera, I. Medina-Bulo
Nowadays, Web Service (WS) compositions play an important role in business processes. Languages for composing web services, such as the OASIS WS-BPEL 2.0 standard, open a new field for large-scale programming. However, they also present a challenge for traditional quality assurance because of the inclusion of specific instructions for concurrency, fault compensation, and dynamic service discovery and invocation. Metamorphic Testing (MT) has proved useful to test and improve the quality of traditional imperative programs. This paper discusses how to use MT to test WS compositions in WS-BPEL. Although MT has not been previously applied to this area, promising results have been obtained in a number of different applications. A component diagram for a testing framework implementing this approach is included.
{"title":"An approach to metamorphic testing for WS-BPEL compositions","authors":"Carmen Castro-Cabrera, I. Medina-Bulo","doi":"10.5220/0003611401370142","DOIUrl":"https://doi.org/10.5220/0003611401370142","url":null,"abstract":"Nowadays, Web Service (WS) compositions play an important role in business processes. Languages for composing web services, such as the OASIS WS-BPEL 2.0 standard, open a new field for large-scale programming. However, they also present a challenge for traditional quality assurance because of the inclusion of specific instructions for concurrency, fault compensation, and dynamic service discovery and invocation. Metamorphic Testing (MT) has proved useful to test and improve the quality of traditional imperative programs. This paper discusses how to use MT to test WS compositions in WS-BPEL. Although MT has not been previously applied to this area, promising results have been obtained in a number of different applications. A component diagram for a testing framework implementing this approach is included.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123821050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003461000370042
K. Shen, M. Khalifa
Given the wide application of computer-mediated discussions in supporting virtual teams, the proposed technical platform, CollectiveThought, is driven by the inherent challenges in virtual team collaboration. Particularly, we propose to apply semantic networks to the representation of computer-mediated discussions and to discuss the ability of the resulting prototype CollectiveThought in facilitating knowledge sharing and developing collective semantic networks within a virtual team. Meanwhile, incorporating features from traditional discussion forums, e.g., self-presentation and asynchronous communication may mitigate the negative effects due to virtuality and allow coordination and collaboration.
{"title":"Collectivethought: Supporting virtual teams with semantic networks","authors":"K. Shen, M. Khalifa","doi":"10.5220/0003461000370042","DOIUrl":"https://doi.org/10.5220/0003461000370042","url":null,"abstract":"Given the wide application of computer-mediated discussions in supporting virtual teams, the proposed technical platform, CollectiveThought, is driven by the inherent challenges in virtual team collaboration. Particularly, we propose to apply semantic networks to the representation of computer-mediated discussions and to discuss the ability of the resulting prototype CollectiveThought in facilitating knowledge sharing and developing collective semantic networks within a virtual team. Meanwhile, incorporating features from traditional discussion forums, e.g., self-presentation and asynchronous communication may mitigate the negative effects due to virtuality and allow coordination and collaboration.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131329766","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003452400810090
Tobias Mettler, Markus Eurich
Together with the diffusion of the Internet both private and legal persons have designed a wide variety of information intensive services. At the same time, concepts and methods have been developed to facilitate the description, discovery, composition, and consumption of these services. However, the selection of the right service still represents a major problem for consumers, since policy-, reputation- or trust-based selection techniques often do not lead to the desired results. In this paper a multi-dimensional service selection model - including social, technological, economic, and political considerations - is presented that can help service consumers in this sketchy and complex task.
{"title":"What is the right service? A multi-criteria decision model based on ‘step’","authors":"Tobias Mettler, Markus Eurich","doi":"10.5220/0003452400810090","DOIUrl":"https://doi.org/10.5220/0003452400810090","url":null,"abstract":"Together with the diffusion of the Internet both private and legal persons have designed a wide variety of information intensive services. At the same time, concepts and methods have been developed to facilitate the description, discovery, composition, and consumption of these services. However, the selection of the right service still represents a major problem for consumers, since policy-, reputation- or trust-based selection techniques often do not lead to the desired results. In this paper a multi-dimensional service selection model - including social, technological, economic, and political considerations - is presented that can help service consumers in this sketchy and complex task.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126979781","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003521501190124
A. Auinger, D. Nedbal, Alexander Hochmeier, Andreas Holzinger
Enterprise 2.0 projects offer a great potential for enabling the effective identification, generation and utilization of information and knowledge within complex organizational processes; and have a deep impact on organizational changes. This paper focuses on a usability methodology, whereby the critical success factors include (i) efficient organization, (ii) guided by organizational needs, (iii) dealing with organizational complexity, and (iv) providing end user requirements. We present a complementary multi-method approach of user-centric usability evaluation methods including eye tracking, heuristic evaluation and a feedback blog. This evaluation approach in combination with continuous user training allows comprehensive enhancement of ability and motivation of the users, which leads to excellent project performance.
{"title":"User-centric usability evaluation for enterprise 2.0 platforms: A complementary multi-method approach","authors":"A. Auinger, D. Nedbal, Alexander Hochmeier, Andreas Holzinger","doi":"10.5220/0003521501190124","DOIUrl":"https://doi.org/10.5220/0003521501190124","url":null,"abstract":"Enterprise 2.0 projects offer a great potential for enabling the effective identification, generation and utilization of information and knowledge within complex organizational processes; and have a deep impact on organizational changes. This paper focuses on a usability methodology, whereby the critical success factors include (i) efficient organization, (ii) guided by organizational needs, (iii) dealing with organizational complexity, and (iv) providing end user requirements. We present a complementary multi-method approach of user-centric usability evaluation methods including eye tracking, heuristic evaluation and a feedback blog. This evaluation approach in combination with continuous user training allows comprehensive enhancement of ability and motivation of the users, which leads to excellent project performance.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"24 9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123040566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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