Pub Date : 2011-07-18DOI: 10.5220/0003486502110214
J. Aznar, E. Viruete, J. Fernández-Navajas, José Ruíz, J. Saldaña, Luis Casadesus
Current B2B (Business to Business) models are not capable to cover neither customer expectations in terms of quality nor personalization. Network, service and equipment providers are tied to traditional business models, missing the opportunity to increase their revenues derived from the integration of Quality of Experience (QoE) models in their frameworks. In this work, we propose a B2B QoE model which comprises the main guidelines to successfully integrate the QoE within the value chain and provide with added-value services to potential subscribers. We also evaluate the potential QoE end-user market for six European countries. Results indicate that there is a niche for QoE based models which rely on the joint action of value chain actors and its agreement with the regulatory environment.
{"title":"Business model aproach for QoE optimized service delivery","authors":"J. Aznar, E. Viruete, J. Fernández-Navajas, José Ruíz, J. Saldaña, Luis Casadesus","doi":"10.5220/0003486502110214","DOIUrl":"https://doi.org/10.5220/0003486502110214","url":null,"abstract":"Current B2B (Business to Business) models are not capable to cover neither customer expectations in terms of quality nor personalization. Network, service and equipment providers are tied to traditional business models, missing the opportunity to increase their revenues derived from the integration of Quality of Experience (QoE) models in their frameworks. In this work, we propose a B2B QoE model which comprises the main guidelines to successfully integrate the QoE within the value chain and provide with added-value services to potential subscribers. We also evaluate the potential QoE end-user market for six European countries. Results indicate that there is a niche for QoE based models which rely on the joint action of value chain actors and its agreement with the regulatory environment.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127215893","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003518401130118
Areeb Alowisheq, D. Millard, T. Tiropanis
The popularity of Resource Oriented and RESTful Web Services is increasing rapidly. In these, resources are key actors in the interfaces, in contrast to other approaches where services, messages or objects are. This distinctive feature necessitates a new approach for modelling RESTful interfaces providing a more intuitive mapping from model to implementation than could be achieved with non-resource methods. With this objective we propose an approach to describe Resource Oriented and RESTful Web Services based on UML collaboration diagrams. Then use it to model scenarios from several problem domains, arguing that Resource Oriented and RESTful Web Services can be used in systems which go beyond ad-hoc integration. Using the scenarios we demonstrate how the approach is useful for: eliciting domain ontologies; identifying recurring patterns; and capturing static and dynamic aspects of the interface.
{"title":"Resource oriented modelling: Describing restful Web Services using collaboration diagrams","authors":"Areeb Alowisheq, D. Millard, T. Tiropanis","doi":"10.5220/0003518401130118","DOIUrl":"https://doi.org/10.5220/0003518401130118","url":null,"abstract":"The popularity of Resource Oriented and RESTful Web Services is increasing rapidly. In these, resources are key actors in the interfaces, in contrast to other approaches where services, messages or objects are. This distinctive feature necessitates a new approach for modelling RESTful interfaces providing a more intuitive mapping from model to implementation than could be achieved with non-resource methods. With this objective we propose an approach to describe Resource Oriented and RESTful Web Services based on UML collaboration diagrams. Then use it to model scenarios from several problem domains, arguing that Resource Oriented and RESTful Web Services can be used in systems which go beyond ad-hoc integration. Using the scenarios we demonstrate how the approach is useful for: eliciting domain ontologies; identifying recurring patterns; and capturing static and dynamic aspects of the interface.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122695004","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003519501670170
J. Aznar, José Ruíz, Luis Casadesus, J. Saldaña, J. Fernández-Navajas, E. Viruete
The current paper focuses on the definition and evaluation of IP interactive services as new distribution channels to establish a closer relation with end-users. These services present features which make them to be an attractive distribution media that requires the analysis of the cognitive and affective aspects experienced by end users during the interaction with them. To evaluate these channels an IPTV (IP-Television) sssbased service has been developed including different existing situations. To this target, previous analyses have been driven to establish the most relevant variables which define users' behavior during the purchasing process. The obtained results may lead enterprises' relationships with their clients, increasing their implication and growing their loyalty.
{"title":"Evaluation of new distribution channels for IP interactive QoE based services","authors":"J. Aznar, José Ruíz, Luis Casadesus, J. Saldaña, J. Fernández-Navajas, E. Viruete","doi":"10.5220/0003519501670170","DOIUrl":"https://doi.org/10.5220/0003519501670170","url":null,"abstract":"The current paper focuses on the definition and evaluation of IP interactive services as new distribution channels to establish a closer relation with end-users. These services present features which make them to be an attractive distribution media that requires the analysis of the cognitive and affective aspects experienced by end users during the interaction with them. To evaluate these channels an IPTV (IP-Television) sssbased service has been developed including different existing situations. To this target, previous analyses have been driven to establish the most relevant variables which define users' behavior during the purchasing process. The obtained results may lead enterprises' relationships with their clients, increasing their implication and growing their loyalty.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123655834","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003524200570061
Andreas Holzinger, Olivia Waclick, F. Kappe, S. Lenhart, Gerbert Orasche, B. Peischl
Software prototyping is a powerful method for the identification of usability problems at the very beginning of software development. This paper deals with the development of a prototype used for usability testing and presenting it to stakeholders at the correct time. A low-fidelity (lo-fi) prototype was created for a software product in the automotive industry, however the usability test was shifted to conduct it with the latest build of the software application. This paper emphasizes on the effectiveness of prototypes together with usability studies. It gives an overview about the experiences with usability testing on a high-fidelity (hi-fi) prototype late in the software development process. The main conclusion is that we assume that solving the usability findings of a hi-fi prototype is more difficult and expensive than using results from a lo-fi prototype earlier. In future, we will conduct a lo-fi prototype usability study to confirm this assumption.
{"title":"Rapid prototyping on the example of software development in automotive industry: The importance of their provision for software projects at the correct time","authors":"Andreas Holzinger, Olivia Waclick, F. Kappe, S. Lenhart, Gerbert Orasche, B. Peischl","doi":"10.5220/0003524200570061","DOIUrl":"https://doi.org/10.5220/0003524200570061","url":null,"abstract":"Software prototyping is a powerful method for the identification of usability problems at the very beginning of software development. This paper deals with the development of a prototype used for usability testing and presenting it to stakeholders at the correct time. A low-fidelity (lo-fi) prototype was created for a software product in the automotive industry, however the usability test was shifted to conduct it with the latest build of the software application. This paper emphasizes on the effectiveness of prototypes together with usability studies. It gives an overview about the experiences with usability testing on a high-fidelity (hi-fi) prototype late in the software development process. The main conclusion is that we assume that solving the usability findings of a hi-fi prototype is more difficult and expensive than using results from a lo-fi prototype earlier. In future, we will conduct a lo-fi prototype usability study to confirm this assumption.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115359287","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003448500310036
W. Chou, Sheng-Tun Li
The major objective of higher education is to meet the international and local demand for top talent, the core driving force in enhancing its international competitiveness. Since Taiwan is facing increasingly fierce international competition as it begins to open its education market, the government's “Plan for Developing World-class Universities and Top-tier Research Centers.” is aimed at building world-class universities to improve the overall quality of higher education. There is therefore a great need for a set of evaluation criteria and an alignment model to realize the strategic plan of achieving the educational objectives. This paper presents a framework to measure the extent to which the strategic objectives of a top-tier university in Taiwan are aligned with the results obtained through the Balanced Scorecard (BSC). To achieve this, the Multi-Criteria Decision Analysis (MCDA) techniques will be used to create a strategic map. With the cause-and-effect relationship extracted from the strategy map, one can discover gaps that exist between the strategic objectives and the present status. Our study conducted a case study on Taiwan's higher education, using National Cheng Kung University's implementation of the top-tier university plan as an example.
{"title":"Realizing the strategic plan of a top-tier university in Taiwan: A multi-criteria evaluation and alignment","authors":"W. Chou, Sheng-Tun Li","doi":"10.5220/0003448500310036","DOIUrl":"https://doi.org/10.5220/0003448500310036","url":null,"abstract":"The major objective of higher education is to meet the international and local demand for top talent, the core driving force in enhancing its international competitiveness. Since Taiwan is facing increasingly fierce international competition as it begins to open its education market, the government's “Plan for Developing World-class Universities and Top-tier Research Centers.” is aimed at building world-class universities to improve the overall quality of higher education. There is therefore a great need for a set of evaluation criteria and an alignment model to realize the strategic plan of achieving the educational objectives. This paper presents a framework to measure the extent to which the strategic objectives of a top-tier university in Taiwan are aligned with the results obtained through the Balanced Scorecard (BSC). To achieve this, the Multi-Criteria Decision Analysis (MCDA) techniques will be used to create a strategic map. With the cause-and-effect relationship extracted from the strategy map, one can discover gaps that exist between the strategic objectives and the present status. Our study conducted a case study on Taiwan's higher education, using National Cheng Kung University's implementation of the top-tier university plan as an example.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"80 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124355754","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003513401870192
C. R. Paz, F. M. Pérez
The seamless integration of business and manufacturing processes is a difficult task that can be facilitated through IT consulting services. However, if the structure of these services fails to consider the problems of aligning IT and business, this might affect their effectiveness. This paper presents a methodology to systematize IT consulting services that are obtained by modelling a process system in a pattern that adapts and incorporates a set of reference models to align IT and business. Alignment models are analyzed by the conceptualization of what we call the features of the IT consulting services. To validate the methodology we have defined a process based on a case study method which has been applied in Cuban enterprises in the food production sector.
{"title":"Strategic it use through the adaptation and incorporation of business-IT alignment models","authors":"C. R. Paz, F. M. Pérez","doi":"10.5220/0003513401870192","DOIUrl":"https://doi.org/10.5220/0003513401870192","url":null,"abstract":"The seamless integration of business and manufacturing processes is a difficult task that can be facilitated through IT consulting services. However, if the structure of these services fails to consider the problems of aligning IT and business, this might affect their effectiveness. This paper presents a methodology to systematize IT consulting services that are obtained by modelling a process system in a pattern that adapts and incorporates a set of reference models to align IT and business. Alignment models are analyzed by the conceptualization of what we call the features of the IT consulting services. To validate the methodology we have defined a process based on a case study method which has been applied in Cuban enterprises in the food production sector.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"106 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117225226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003463200050013
Tom Evens, L. Vlieger, E. Boudry, Pieter Verdegem, L. Marez, Erik Vanhauwaert, K. Casier, J. V. Ooteghem, S. Verbrugge, B. Lannoo
Currently, telecom operators are developing large-scale projects in the internet broadband sector in cooperation with utility companies and public institutions. The roll-out of fibre to the home network infrastructure is often justified by the supposed increasing user demand for high-bandwidth applications. Starting from a user-oriented perspective, however, it is important to consider the utility of fibre networks for future users and to explore those killer applications that can convince end-users to migrate from their current connections to high-bandwidth networks. By means of an international expert survey, this paper tries to identify value-added services that benefit from fibre's network potential in terms of high speed, symmetry and low delay. In contrast to initial expectations, video delivery applications were found less convincing by the experts whereas health monitoring, online content storage and management services, and desktop sharing were identified as the most promising fibre applications. In terms of timing, content storage and management systems and desktop sharing are identified as more market-ready than health monitoring applications. Whereas the health monitoring and desktop sharing are mainly seen as a service only for the consumer and business market respectively, content management systems are considered useful for business as well as for consumer purposes.
{"title":"Value-added services for fibre to the home: Market potential, time horizons and user groups","authors":"Tom Evens, L. Vlieger, E. Boudry, Pieter Verdegem, L. Marez, Erik Vanhauwaert, K. Casier, J. V. Ooteghem, S. Verbrugge, B. Lannoo","doi":"10.5220/0003463200050013","DOIUrl":"https://doi.org/10.5220/0003463200050013","url":null,"abstract":"Currently, telecom operators are developing large-scale projects in the internet broadband sector in cooperation with utility companies and public institutions. The roll-out of fibre to the home network infrastructure is often justified by the supposed increasing user demand for high-bandwidth applications. Starting from a user-oriented perspective, however, it is important to consider the utility of fibre networks for future users and to explore those killer applications that can convince end-users to migrate from their current connections to high-bandwidth networks. By means of an international expert survey, this paper tries to identify value-added services that benefit from fibre's network potential in terms of high speed, symmetry and low delay. In contrast to initial expectations, video delivery applications were found less convincing by the experts whereas health monitoring, online content storage and management services, and desktop sharing were identified as the most promising fibre applications. In terms of timing, content storage and management systems and desktop sharing are identified as more market-ready than health monitoring applications. Whereas the health monitoring and desktop sharing are mainly seen as a service only for the consumer and business market respectively, content management systems are considered useful for business as well as for consumer purposes.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"80 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129121340","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003526801250130
Claudio Luis Cruz de Oliveira, F. Laurindo
Internet has changed competition, shifting products, supply-chains and even markets. Its democratization gives power to the consumers what could be considered a threat to corporations. Although, the emergent knowledge derived from digital media can contribute to personalized services, innovation and communication with consumers in a real-time basis. Based on multiple case studies, this paper aims to develop a comprehensive application of web analytics to achieve these business goals and thus support the competitive advantage.
{"title":"A framework of web analytics: Deploying the emergent knowledge of customers to leverage competitive advantage","authors":"Claudio Luis Cruz de Oliveira, F. Laurindo","doi":"10.5220/0003526801250130","DOIUrl":"https://doi.org/10.5220/0003526801250130","url":null,"abstract":"Internet has changed competition, shifting products, supply-chains and even markets. Its democratization gives power to the consumers what could be considered a threat to corporations. Although, the emergent knowledge derived from digital media can contribute to personalized services, innovation and communication with consumers in a real-time basis. Based on multiple case studies, this paper aims to develop a comprehensive application of web analytics to achieve these business goals and thus support the competitive advantage.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"90 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134180580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003456800910099
Martin Steinhauser, A. Sonnenbichler, A. Geyer-Schulz
Today, crime and fear of crime are related to a loss of social control in large cities. In combination with the bystander effect, help might not be provided in the case of an emergency. This paper suggests the framework of a Community Watch Service. The conceptional architecture enables citizens to join virtual, territorial communities. Citizens can create their own virtual territories. These territories are linked to software services offering functionality like reporting damage to public property, receiving information from public authorities or organizing help in the neighborhood. The framework aims to improve social control in a positive way and increase public safety in large cities. We demonstrate the Community Watch Service as a prototype which is available for standard web browsers and Android-based mobile phones.
{"title":"Supporting safety through social territorial networks","authors":"Martin Steinhauser, A. Sonnenbichler, A. Geyer-Schulz","doi":"10.5220/0003456800910099","DOIUrl":"https://doi.org/10.5220/0003456800910099","url":null,"abstract":"Today, crime and fear of crime are related to a loss of social control in large cities. In combination with the bystander effect, help might not be provided in the case of an emergency. This paper suggests the framework of a Community Watch Service. The conceptional architecture enables citizens to join virtual, territorial communities. Citizens can create their own virtual territories. These territories are linked to software services offering functionality like reporting damage to public property, receiving information from public authorities or organizing help in the neighborhood. The framework aims to improve social control in a positive way and increase public safety in large cities. We demonstrate the Community Watch Service as a prototype which is available for standard web browsers and Android-based mobile phones.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115345817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2011-07-18DOI: 10.5220/0003605802310234
Memiko Ootsuki, N. Sonehara
In this paper we consider the possibility of introducing Identity Commons (IdC) system. This will work as an ID bank to balance the utilization and protection of personal data. This paper first describes current problems on the utilization and protection of personal ID. It then proposes the IdC System. Finally, it makes some considerations regarding some of the institutional and technical challenges that need to be addressed in order to share personal data, combine them with related services and ensure the flexible use of them.
{"title":"A proposal of “identity commons” for service creation using communication log: Position paper","authors":"Memiko Ootsuki, N. Sonehara","doi":"10.5220/0003605802310234","DOIUrl":"https://doi.org/10.5220/0003605802310234","url":null,"abstract":"In this paper we consider the possibility of introducing Identity Commons (IdC) system. This will work as an ID bank to balance the utilization and protection of personal data. This paper first describes current problems on the utilization and protection of personal ID. It then proposes the IdC System. Finally, it makes some considerations regarding some of the institutional and technical challenges that need to be addressed in order to share personal data, combine them with related services and ensure the flexible use of them.","PeriodicalId":259776,"journal":{"name":"Proceedings of the International Conference on e-Business","volume":"66 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114657318","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：