Hafiz Abdur Rehman Amjad, Umer Naeem, M. Zaffar, Muhammad Fareed Zaffar, Kim-Kwang Raymond Choo
The increasing use of internet and smart mobile devices for accessing, storing and generating sensitive e-government data makes them an attractive attack vector for cyber-criminals. New technology adoption typically requires specialized training and awareness campaigns where people acquire new skills, learn about best practices and potential pitfalls of adoption. In this paper, we present results from a survey in Pakistan to help understand the level of cyber security awareness and understanding in the Government sector. The goal of the survey is to help identify at-risk demographics, problems, risks and key areas of concern that need to be addressed through customized education material and trainings. We then discuss design strategies to reduce the security and privacy risk faced by mobile device users of Government departments.
{"title":"Improving Security Awareness in the Government Sector","authors":"Hafiz Abdur Rehman Amjad, Umer Naeem, M. Zaffar, Muhammad Fareed Zaffar, Kim-Kwang Raymond Choo","doi":"10.1145/2912160.2912186","DOIUrl":"https://doi.org/10.1145/2912160.2912186","url":null,"abstract":"The increasing use of internet and smart mobile devices for accessing, storing and generating sensitive e-government data makes them an attractive attack vector for cyber-criminals. New technology adoption typically requires specialized training and awareness campaigns where people acquire new skills, learn about best practices and potential pitfalls of adoption. In this paper, we present results from a survey in Pakistan to help understand the level of cyber security awareness and understanding in the Government sector. The goal of the survey is to help identify at-risk demographics, problems, risks and key areas of concern that need to be addressed through customized education material and trainings. We then discuss design strategies to reduce the security and privacy risk faced by mobile device users of Government departments.","PeriodicalId":270321,"journal":{"name":"Proceedings of the 17th International Digital Government Research Conference on Digital Government Research","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134365174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The fundamental goal of this research is to explore the role played by micro-blogging in governance in China. Employing data from major micro-blogging platforms, traditional News Streams and Government Information resources, the researchers analyzed how Chinese Netizens deliberated on four controversial traffic accidents that had happened in China from 2006-2012 on major micro-blogging platforms. Specific attentions were paid to the role played by micro-blogging in (1) information sharing; (2) collective reflection and deliberation; (3) potential impacts on government agencies and governance in China. Findings demonstrate that micro-blogging platforms are becoming the leading channels and new public sphere for the general public to actively discuss, collectively reflect and systematic deliberate on public affairs and potential changes in governance in China. The implications of such deliberation on potential role played by social media in future governance changes and collective action are presented in the end.
{"title":"Chinese Netizens' Collective Deliberation on Bystander Controversies and the Role of Micro-blogging","authors":"S. Liu","doi":"10.1145/2912160.2912181","DOIUrl":"https://doi.org/10.1145/2912160.2912181","url":null,"abstract":"The fundamental goal of this research is to explore the role played by micro-blogging in governance in China. Employing data from major micro-blogging platforms, traditional News Streams and Government Information resources, the researchers analyzed how Chinese Netizens deliberated on four controversial traffic accidents that had happened in China from 2006-2012 on major micro-blogging platforms. Specific attentions were paid to the role played by micro-blogging in (1) information sharing; (2) collective reflection and deliberation; (3) potential impacts on government agencies and governance in China. Findings demonstrate that micro-blogging platforms are becoming the leading channels and new public sphere for the general public to actively discuss, collectively reflect and systematic deliberate on public affairs and potential changes in governance in China. The implications of such deliberation on potential role played by social media in future governance changes and collective action are presented in the end.","PeriodicalId":270321,"journal":{"name":"Proceedings of the 17th International Digital Government Research Conference on Digital Government Research","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124569487","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yun Huang, Sen Huo, Yaxing Yao, Niu Chao, Yang Wang, Jennifer Grygiel, S. Sawyer
Municipal police departments are leveraging social media platforms to support their missions. In this paper, we understand what they post on Facebook daily, and people's engagement with these government agencies on the social media platform. First, we collected and manually annotated 6,825 posts sent by four agencies (i.e., NYPD, LAPD, Baltimore PD and Cleveland PD) in 2014. We developed a two-tier code scheme to identify the purpose of a post and its topic. We then analyzed user engagement (e.g., likes, shares, and comments) with different post types (i.e., photo, video, status, and link) and topics (e.g., crime, traffic etc.). We identified interesting patterns of user engagement, and further validated the major findings by classifying and examining 33,103 posts sent by 52 large municipal police departments in 2015. Our results provide practical insights for police administrators and community members who are working on community policing frameworks.
{"title":"Municipal Police Departments on Facebook: What Are They Posting and Are People Engaging?","authors":"Yun Huang, Sen Huo, Yaxing Yao, Niu Chao, Yang Wang, Jennifer Grygiel, S. Sawyer","doi":"10.1145/2912160.2912189","DOIUrl":"https://doi.org/10.1145/2912160.2912189","url":null,"abstract":"Municipal police departments are leveraging social media platforms to support their missions. In this paper, we understand what they post on Facebook daily, and people's engagement with these government agencies on the social media platform. First, we collected and manually annotated 6,825 posts sent by four agencies (i.e., NYPD, LAPD, Baltimore PD and Cleveland PD) in 2014. We developed a two-tier code scheme to identify the purpose of a post and its topic. We then analyzed user engagement (e.g., likes, shares, and comments) with different post types (i.e., photo, video, status, and link) and topics (e.g., crime, traffic etc.). We identified interesting patterns of user engagement, and further validated the major findings by classifying and examining 33,103 posts sent by 52 large municipal police departments in 2015. Our results provide practical insights for police administrators and community members who are working on community policing frameworks.","PeriodicalId":270321,"journal":{"name":"Proceedings of the 17th International Digital Government Research Conference on Digital Government Research","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125301934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This panel presents research from four projects exploring e-government in China currently under development by doctoral students in the information science and the communication programs at the University at Albany. Some of the projects reflect topics and themes that are of traditional interest, while others focus on topics that are more novel but nonetheless related to digital government in China.
{"title":"Emerging Scholars of E-Government in China: Four Research Studies","authors":"T. M. Harrison","doi":"10.1145/2912160.2912222","DOIUrl":"https://doi.org/10.1145/2912160.2912222","url":null,"abstract":"This panel presents research from four projects exploring e-government in China currently under development by doctoral students in the information science and the communication programs at the University at Albany. Some of the projects reflect topics and themes that are of traditional interest, while others focus on topics that are more novel but nonetheless related to digital government in China.","PeriodicalId":270321,"journal":{"name":"Proceedings of the 17th International Digital Government Research Conference on Digital Government Research","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114175925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Organizational Factors, Adoption Issues and Digital Government Impacts (III)","authors":"C. Hinnant, Jing Zhang, Yu-Che Chen","doi":"10.1145/3254109","DOIUrl":"https://doi.org/10.1145/3254109","url":null,"abstract":"","PeriodicalId":270321,"journal":{"name":"Proceedings of the 17th International Digital Government Research Conference on Digital Government Research","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114834034","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This work considers the Citizen-to-Citizen (C2C) service interaction, and shows how it could be implemented using a set of identified affordances and a decision model that considers social attributes. Specifically, we adapt the Analytic Hierarchy Process (AHP) to consider social attributes in choosing appropriate service provider for a C2C service request. In our opinion, insights from this work should help in moving Government Social Media policies towards the use of social media platforms for implementing C2C and other emerging services like C2G services.
{"title":"Enabling New Public Service Paradigms on Social Media Platforms: A \"Social AHP\" Model for Citizen-to-Citizen Services","authors":"Arbi Chouikh, A. Ojo","doi":"10.1145/2912160.2912235","DOIUrl":"https://doi.org/10.1145/2912160.2912235","url":null,"abstract":"This work considers the Citizen-to-Citizen (C2C) service interaction, and shows how it could be implemented using a set of identified affordances and a decision model that considers social attributes. Specifically, we adapt the Analytic Hierarchy Process (AHP) to consider social attributes in choosing appropriate service provider for a C2C service request. In our opinion, insights from this work should help in moving Government Social Media policies towards the use of social media platforms for implementing C2C and other emerging services like C2G services.","PeriodicalId":270321,"journal":{"name":"Proceedings of the 17th International Digital Government Research Conference on Digital Government Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130176946","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Smart Cities, Smart Citizens and Smart Government (I)","authors":"Soon Ae Chun, Sehl Mellouli, Y. Arens","doi":"10.1145/3254100","DOIUrl":"https://doi.org/10.1145/3254100","url":null,"abstract":"","PeriodicalId":270321,"journal":{"name":"Proceedings of the 17th International Digital Government Research Conference on Digital Government Research","volume":"103 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123346524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this workshop, participants coming from a variety of disciplinary backgrounds and countries---China, South Korea, EU, and US---will present their country's cyber security initiatives and challenges. Following the presentations, participants will discuss current trends, lessons learned in implementing the initiatives, and international collaboration. The workshop will culminate in the setting an agenda for future collaborative studies in cyber security.
{"title":"Cyber Security in Governments around the World: Initiatives and Challenges","authors":"Loni Hagen, Wookjoon Sung, Soon Ae Chun","doi":"10.1145/2912160.2912216","DOIUrl":"https://doi.org/10.1145/2912160.2912216","url":null,"abstract":"In this workshop, participants coming from a variety of disciplinary backgrounds and countries---China, South Korea, EU, and US---will present their country's cyber security initiatives and challenges. Following the presentations, participants will discuss current trends, lessons learned in implementing the initiatives, and international collaboration. The workshop will culminate in the setting an agenda for future collaborative studies in cyber security.","PeriodicalId":270321,"journal":{"name":"Proceedings of the 17th International Digital Government Research Conference on Digital Government Research","volume":"91 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123359923","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The rise of urban terrorism worldwide underscores an urgent research need for public administration. The unpredictable nature of urban terrorism requires resilience of the city. This paper examines the role of social media in effecting urban resilience during the 2016 Jakarta terrorism, by raising two research questions: 1) what are critical capabilities necessary for urban resilience in the face of urban terrorism? 2) how does social media effect urban resilience? We collected 212 articles published by Detik.com, an online news article website based in Indonesia, for media content analysis. Moreover, we closely examined the use of social media by Jakarta stakeholders on January 14, 2016. By drawing on adaptive capacity research, our study finds that urban resilience was influenced by capabilities such as information and communication, competence, social capital, and leaderships. Our findings indicate the critical role of social media in leveraging the salient capabilities for faster recovery from the terror attack and hence greater urban resilience.
{"title":"Social Media and Urban Resilience: A Case Study of the 2016 Jakarta Terror Attack","authors":"Uuf Brajawidagda, C. Reddick, A. Chatfield","doi":"10.1145/2912160.2912193","DOIUrl":"https://doi.org/10.1145/2912160.2912193","url":null,"abstract":"The rise of urban terrorism worldwide underscores an urgent research need for public administration. The unpredictable nature of urban terrorism requires resilience of the city. This paper examines the role of social media in effecting urban resilience during the 2016 Jakarta terrorism, by raising two research questions: 1) what are critical capabilities necessary for urban resilience in the face of urban terrorism? 2) how does social media effect urban resilience? We collected 212 articles published by Detik.com, an online news article website based in Indonesia, for media content analysis. Moreover, we closely examined the use of social media by Jakarta stakeholders on January 14, 2016. By drawing on adaptive capacity research, our study finds that urban resilience was influenced by capabilities such as information and communication, competence, social capital, and leaderships. Our findings indicate the critical role of social media in leveraging the salient capabilities for faster recovery from the terror attack and hence greater urban resilience.","PeriodicalId":270321,"journal":{"name":"Proceedings of the 17th International Digital Government Research Conference on Digital Government Research","volume":"50 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126279465","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Debopriya Ghosh, Soon Ae Chun, Basit Shafiq, N. Adam
One of the challenges governments and communities face to achieve smart city goals is dealing with enormous amount of data available - sensors, devices, social media, Web activities and commerce, tracking devices, all generate enormous amount of data, so called Big Data. Our goal is to empower the city government and its citizens to create a safer city by enabling crime and risk analysis of unstructured crime reports, criminal history of suspects, auto-license data, location-specific data, etc. for crime fighting efforts. We present intelligent solutions for Data-based Smart City Platform in Newark, NJ. We used a Machine Learning approach to automate and help crime analysts identify the connected entities and events by collecting, integrating and analyzing diverse data sources to generate alerts and predictions for new knowledge and insights that lead to better decision making and optimized actions.
{"title":"Big Data-based Smart City Platform: Real-Time Crime Analysis","authors":"Debopriya Ghosh, Soon Ae Chun, Basit Shafiq, N. Adam","doi":"10.1145/2912160.2912205","DOIUrl":"https://doi.org/10.1145/2912160.2912205","url":null,"abstract":"One of the challenges governments and communities face to achieve smart city goals is dealing with enormous amount of data available - sensors, devices, social media, Web activities and commerce, tracking devices, all generate enormous amount of data, so called Big Data. Our goal is to empower the city government and its citizens to create a safer city by enabling crime and risk analysis of unstructured crime reports, criminal history of suspects, auto-license data, location-specific data, etc. for crime fighting efforts. We present intelligent solutions for Data-based Smart City Platform in Newark, NJ. We used a Machine Learning approach to automate and help crime analysts identify the connected entities and events by collecting, integrating and analyzing diverse data sources to generate alerts and predictions for new knowledge and insights that lead to better decision making and optimized actions.","PeriodicalId":270321,"journal":{"name":"Proceedings of the 17th International Digital Government Research Conference on Digital Government Research","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127735780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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