Pub Date : 2024-07-02DOI: 10.56294/sctconf20241012
Asbai Mustapha, Ghilane Hind, Alaoui Lalla Latifa
Smart street lighting system is one of the technologies that support green environmental related works. Thanks to the technology advancement, this branch of street lighting can benefit from the implementation of new solutions that will help organizations around the word to better manage the electricity consumption and develop a strong smart city. Indeed, smart street lighting are a component of the smart city system. By using smart lighting, cities can improve safety, reduce costs, and increase energy efficiency.This work seeks to evaluate, through a qualitative study, the implementation of smart street lighting solution in certain areas of the kingdom to identify the result generated after integrating new street lighting energy management system to reduce energy consumption. To answer this objective, we conduct a qualitative study developed through the case study method, and we focus on the case of Ifrane city. The data was collected according to a documentary study. The main results claim that smart lighting makes it possible to reduce up to 42% of costs, and a better result can be achieved with better management practices.
{"title":"Toward a smart street lighting in Morocco: Case study of Ifrane city","authors":"Asbai Mustapha, Ghilane Hind, Alaoui Lalla Latifa","doi":"10.56294/sctconf20241012","DOIUrl":"https://doi.org/10.56294/sctconf20241012","url":null,"abstract":"Smart street lighting system is one of the technologies that support green environmental related works. Thanks to the technology advancement, this branch of street lighting can benefit from the implementation of new solutions that will help organizations around the word to better manage the electricity consumption and develop a strong smart city. Indeed, smart street lighting are a component of the smart city system. By using smart lighting, cities can improve safety, reduce costs, and increase energy efficiency.This work seeks to evaluate, through a qualitative study, the implementation of smart street lighting solution in certain areas of the kingdom to identify the result generated after integrating new street lighting energy management system to reduce energy consumption. To answer this objective, we conduct a qualitative study developed through the case study method, and we focus on the case of Ifrane city. The data was collected according to a documentary study. The main results claim that smart lighting makes it possible to reduce up to 42% of costs, and a better result can be achieved with better management practices.","PeriodicalId":270620,"journal":{"name":"Salud, Ciencia y Tecnología - Serie de Conferencias","volume":"39 10","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141838254","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Due to Large number of criticisms directed at educational institutions such as being negligent in developing students’ ideas and teaching them how to develop these ideas, this paper came to fill in the gap by tackling the strategy of formal organizer and to show how effective this strategy was on the achievement and visual thinking skills among first-year intermediate female students in social studies subject. The current research was applied to sample of intermediate schools for girls in Iraq composed of (282) female students chosen randomly from number of intermediate schools for girls in the city of Diwaniyah for (2023-24) to identify the range of this strategy effectiveness in teaching the subject of social studies. The result indicated that there was a statistically significant difference between the average grades of the female students of the experimental group who studied social studies according to the formal organizer strategy, and the average grades of the female students of the control group who studied the same subject in the usual way in the achievement variable in favor of the female students of the experimental group. In light of the results, the researcher concluded teaching social studies based on the strategy of formal organizer raised the level of achievement, worked to give students a positive role in the learning process and raised visual thinking skills.
{"title":"The effect of the formal organizer strategy on the achievement and visual thinking skills of first-year intermediate female students in social studies subject","authors":"Mohammed Tuama Kadhim, Afrah Nasir Chilab","doi":"10.56294/sctconf2024962","DOIUrl":"https://doi.org/10.56294/sctconf2024962","url":null,"abstract":"Due to Large number of criticisms directed at educational institutions such as being negligent in developing students’ ideas and teaching them how to develop these ideas, this paper came to fill in the gap by tackling the strategy of formal organizer and to show how effective this strategy was on the achievement and visual thinking skills among first-year intermediate female students in social studies subject. The current research was applied to sample of intermediate schools for girls in Iraq composed of (282) female students chosen randomly from number of intermediate schools for girls in the city of Diwaniyah for (2023-24) to identify the range of this strategy effectiveness in teaching the subject of social studies. The result indicated that there was a statistically significant difference between the average grades of the female students of the experimental group who studied social studies according to the formal organizer strategy, and the average grades of the female students of the control group who studied the same subject in the usual way in the achievement variable in favor of the female students of the experimental group. In light of the results, the researcher concluded teaching social studies based on the strategy of formal organizer raised the level of achievement, worked to give students a positive role in the learning process and raised visual thinking skills.","PeriodicalId":270620,"journal":{"name":"Salud, Ciencia y Tecnología - Serie de Conferencias","volume":"18 18","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141684909","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
One of the objectives of Higher Education institutions is to promote universities of excellence, faced with these new challenges, the Latin American School of Medicine aims to obtain an International Accreditation with emphasis on performance process of the development manager tutor. From this view, identified as a scientific research problem: How to contribute to improvement of the performance of the School's development manager tutor Latin American Medicine in correspondence with the demands contemporary? In this order of analysis, the process of parameterization, the inventory of potentialities and problems from the foundations of Advanced Education and the performance of the tutor manager of development, starting from the determination of the dimensions: professional technique, intellectual production and improvement. Difficulties were observed in performance of the development manager tutors. The methodology used was the integration of theoretical, empirical and statistical methods. The objective of the research, with the proposal of an improvement system, which analyzes the object of study as a phenomenon in constant transformation and development and reveals the links between its components. Among the essential characteristics of the system are: humanistic, personalized, participatory, transformative and innovative. The results its contextualized, flexible, operational, systematic, of research allow us to verify significant changes and transformations qualitative aspects in the performance of the Elam development manager tutor.
{"title":"Improvement system for the performan of the development manager tutor at the Latin American School of Medicine","authors":"Zuzel Salazar Duany, Lidisbet Cardoso Camejo, Lourdes Portuondo Hitman, Jhossmar Cristians Auza-Santiváñez, Nayra Condori Villca","doi":"10.56294/sctconf2024970","DOIUrl":"https://doi.org/10.56294/sctconf2024970","url":null,"abstract":"One of the objectives of Higher Education institutions is to promote universities of excellence, faced with these new challenges, the Latin American School of Medicine aims to obtain an International Accreditation with emphasis on performance process of the development manager tutor. From this view, identified as a scientific research problem: How to contribute to improvement of the performance of the School's development manager tutor Latin American Medicine in correspondence with the demands contemporary? In this order of analysis, the process of parameterization, the inventory of potentialities and problems from the foundations of Advanced Education and the performance of the tutor manager of development, starting from the determination of the dimensions: professional technique, intellectual production and improvement. Difficulties were observed in performance of the development manager tutors. The methodology used was the integration of theoretical, empirical and statistical methods. The objective of the research, with the proposal of an improvement system, which analyzes the object of study as a phenomenon in constant transformation and development and reveals the links between its components. Among the essential characteristics of the system are: humanistic, personalized, participatory, transformative and innovative. The results its contextualized, flexible, operational, systematic, of research allow us to verify significant changes and transformations qualitative aspects in the performance of the Elam development manager tutor.","PeriodicalId":270620,"journal":{"name":"Salud, Ciencia y Tecnología - Serie de Conferencias","volume":"124 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141697044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
M. Iyengar, R. Venkatesh, Dr. William Castillo-González
This study explores the complex realm of service marketing in the lodging sector, specifically examining the dynamic and competing environment of the hotel industry. This is a trending and novel concept that the hotel industry is adapting to attract more customers. Service marketing in this context refers to the deliberate promotion and administration of intangible donations, such as guest circumstances, customer interactions, and the level of services supplied by hotels. This study investigates the distinct obstacles and advantages that hotel enterprises encounter when promoting their services, considering the intangible and qualitative characteristics of their products. An in-depth analysis is conducted on the numerous factors that influence client decisions such as pricing, location, brand public image, and internet reviews. Moreover, the research explores the importance of customer happiness and loyalty in the hotel sector, along with the impact of loyalty programs on visitor decision-making. The discussion will focus on hotel marketing tactics, which will be informed by the examination of real-world data and economic trends. In conclusion, success in the hotel industry within the hospitality sector hinges on delivering exceptional experiences, building robust customer relationships, and adapting to changing market dynamics and consumer expectations. This study enlightens the readers and the industry people on how to attain desired objectives of welcoming utmost population.
{"title":"Assessing the Influence of Sustainable Practices on Guest Satisfaction and Loyalty in the Hotel Industry: An Empirical Investigation","authors":"M. Iyengar, R. Venkatesh, Dr. William Castillo-González","doi":"10.56294/sctconf2024954","DOIUrl":"https://doi.org/10.56294/sctconf2024954","url":null,"abstract":"This study explores the complex realm of service marketing in the lodging sector, specifically examining the dynamic and competing environment of the hotel industry. This is a trending and novel concept that the hotel industry is adapting to attract more customers. Service marketing in this context refers to the deliberate promotion and administration of intangible donations, such as guest circumstances, customer interactions, and the level of services supplied by hotels. This study investigates the distinct obstacles and advantages that hotel enterprises encounter when promoting their services, considering the intangible and qualitative characteristics of their products. An in-depth analysis is conducted on the numerous factors that influence client decisions such as pricing, location, brand public image, and internet reviews. Moreover, the research explores the importance of customer happiness and loyalty in the hotel sector, along with the impact of loyalty programs on visitor decision-making. The discussion will focus on hotel marketing tactics, which will be informed by the examination of real-world data and economic trends. In conclusion, success in the hotel industry within the hospitality sector hinges on delivering exceptional experiences, building robust customer relationships, and adapting to changing market dynamics and consumer expectations. This study enlightens the readers and the industry people on how to attain desired objectives of welcoming utmost population.","PeriodicalId":270620,"journal":{"name":"Salud, Ciencia y Tecnología - Serie de Conferencias","volume":"21 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141702392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Mobile phone addiction, as an unhealthy internet usage habit, has had a significant negative impact on the physical and mental health of college students, especially in this vulnerable group. In view of this, it is necessary to conduct in-depth research on various factors and their mechanisms that affect mobile phone addiction among college students, in order to provide a new perspective and methodology for preventing and intervening in data addiction among college students. In this research context, this study will comprehensively apply quantitative and qualitative research methods to deeply analyze the intrinsic relationship between negative life events, depression, and mobile phone addiction, in order to provide strong scientific basis for solving this problem.This study aims to explore the impact of negative life events on mobile phone addiction among college students and examine the mediating role of depression in this process. A two-year longitudinal study was conducted to conduct three consecutive questionnaire surveys on 5608 college students from a certain university. Research has found a significant positive correlation between negative life events and mobile phone addiction among college students, indicating that college students who experience more negative life events are more likely to develop mobile phone addiction behavior. Further analysis shows that depression plays a partial mediating role between negative life events and mobile phone addiction, that is, negative life events not only directly affect mobile phone addiction, but also indirectly promote the formation of mobile phone addiction by increasing individual depression levels. In addition, the study also found that gender Factors such as BMI and family economic level play important roles in the occurrence of mobile phone addiction.This study found that negative life events affect mobile phone addiction among college students, with depression as a mediating factor. This provides a new perspective for the theory of mobile phone addiction and a scientific basis for intervention. Reducing negative events, lowering depression, and improving self-control can effectively reduce addiction rates and promote the physical and mental health of college students. Future research can expand samples and regions, delve deeper into the mechanisms of action, and explore more intervention strategies.
{"title":"How negative life events affect mobile phone addiction among college students","authors":"Feng Han, Nor Mazlina Binti Ghazali","doi":"10.56294/sctconf2024949","DOIUrl":"https://doi.org/10.56294/sctconf2024949","url":null,"abstract":"Mobile phone addiction, as an unhealthy internet usage habit, has had a significant negative impact on the physical and mental health of college students, especially in this vulnerable group. In view of this, it is necessary to conduct in-depth research on various factors and their mechanisms that affect mobile phone addiction among college students, in order to provide a new perspective and methodology for preventing and intervening in data addiction among college students. In this research context, this study will comprehensively apply quantitative and qualitative research methods to deeply analyze the intrinsic relationship between negative life events, depression, and mobile phone addiction, in order to provide strong scientific basis for solving this problem.This study aims to explore the impact of negative life events on mobile phone addiction among college students and examine the mediating role of depression in this process. A two-year longitudinal study was conducted to conduct three consecutive questionnaire surveys on 5608 college students from a certain university. Research has found a significant positive correlation between negative life events and mobile phone addiction among college students, indicating that college students who experience more negative life events are more likely to develop mobile phone addiction behavior. Further analysis shows that depression plays a partial mediating role between negative life events and mobile phone addiction, that is, negative life events not only directly affect mobile phone addiction, but also indirectly promote the formation of mobile phone addiction by increasing individual depression levels. In addition, the study also found that gender Factors such as BMI and family economic level play important roles in the occurrence of mobile phone addiction.This study found that negative life events affect mobile phone addiction among college students, with depression as a mediating factor. This provides a new perspective for the theory of mobile phone addiction and a scientific basis for intervention. Reducing negative events, lowering depression, and improving self-control can effectively reduce addiction rates and promote the physical and mental health of college students. Future research can expand samples and regions, delve deeper into the mechanisms of action, and explore more intervention strategies.","PeriodicalId":270620,"journal":{"name":"Salud, Ciencia y Tecnología - Serie de Conferencias","volume":"3 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141705328","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Xiaofang Hu, Raja Nerina Raja Yusof, Zuraina Dato’ Mansor
In recent years, low carbon economy has gradually become a hot issue of global concern. At present, Chinese consumers are still in the initial stages of understanding and research on carbon tax. By analysing various carbon tax regimes domestically and abroad, this article employs a quantitative research methodology to explore the influence of consumer perceptions on customers' purchase of new energy vehicles. This paper concentrates on the operational models of several major carbon tax systems at home and abroad and provides a thorough overview of the setting of carbon tax schemes, risk management, and the economics of carbon trading in each country. Drawing on the experiences of foreign countries and regions in implementing carbon tax schemes, this paper offers suggestions on how China can design carbon tax policies to promote green consumption behavior among contemporary Chinese consumers.
{"title":"Research on the influence of consumer Perceived Value on the purchase of new energy vehicles","authors":"Xiaofang Hu, Raja Nerina Raja Yusof, Zuraina Dato’ Mansor","doi":"10.56294/sctconf2024921","DOIUrl":"https://doi.org/10.56294/sctconf2024921","url":null,"abstract":"In recent years, low carbon economy has gradually become a hot issue of global concern. At present, Chinese consumers are still in the initial stages of understanding and research on carbon tax. By analysing various carbon tax regimes domestically and abroad, this article employs a quantitative research methodology to explore the influence of consumer perceptions on customers' purchase of new energy vehicles. This paper concentrates on the operational models of several major carbon tax systems at home and abroad and provides a thorough overview of the setting of carbon tax schemes, risk management, and the economics of carbon trading in each country. Drawing on the experiences of foreign countries and regions in implementing carbon tax schemes, this paper offers suggestions on how China can design carbon tax policies to promote green consumption behavior among contemporary Chinese consumers.","PeriodicalId":270620,"journal":{"name":"Salud, Ciencia y Tecnología - Serie de Conferencias","volume":"99 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141712140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Laura Pamela Mamani-Manzaneda, Jhossmar Cristians Auza-Santiváñez, Blas Apaza-Huanca, Nayra Condori-Villca, Boris Adolfo Llanos Torrico, Germán José Martín Rico Ramallo, Zuzel Salazar Duany, Roberto Carlos Jiménez-Fernández
Introduction: Publication, as part of scientific and academic communication, is a key element of the ethical and moral obligation of every researcher. Our study addresses the factors of interest that general practitioners have in scientific research in first-level public health care centers in the municipality of El Alto.Objective: Determine the factors of interest that general practitioners have in scientific research in first-level public health care centers in the municipality of El Alto, department of La Paz, Bolivia.Methods: It is a qualitative, descriptive, analytical and cross-sectional study, under a non-experimental design. The universe consisted of 3,520 general practitioners in the department of La Paz, 103 general practitioners agreed to participate as a sample of the research, and who met inclusion and exclusion criteria.Results and discussion: 68% of the doctors are between 31 and 40 years old. 46.6% graduated from a university abroad, however it had no impact on the research process. 62.1% of all doctors have an academic degree at the bachelor's level. The majority of doctors after graduating do not continue with higher professional training studies. 80.6% did not publish scientific articles. 41.7% indicate that they do not carry out scientific research because there is no institutional support.Conclusions: The majority of doctors who participated in our study are relatively young – adults. Regardless of the school they graduate from, it has no impact on the research processes. Their academic degree is a bachelor's degree, followed by diplomas and none with a doctorate. After graduating, they do not continue with higher or postgraduate studies. The vast majority of doctors do not publish any research articles. Based on these results, it is necessary to implement strategies that encourage the development of research in general practitioners at the first level of care.
{"title":"Factors of interest of general practitioners in scientific research in first-level care centers in Bolivia","authors":"Laura Pamela Mamani-Manzaneda, Jhossmar Cristians Auza-Santiváñez, Blas Apaza-Huanca, Nayra Condori-Villca, Boris Adolfo Llanos Torrico, Germán José Martín Rico Ramallo, Zuzel Salazar Duany, Roberto Carlos Jiménez-Fernández","doi":"10.56294/sctconf2024969","DOIUrl":"https://doi.org/10.56294/sctconf2024969","url":null,"abstract":"Introduction: Publication, as part of scientific and academic communication, is a key element of the ethical and moral obligation of every researcher. Our study addresses the factors of interest that general practitioners have in scientific research in first-level public health care centers in the municipality of El Alto.Objective: Determine the factors of interest that general practitioners have in scientific research in first-level public health care centers in the municipality of El Alto, department of La Paz, Bolivia.Methods: It is a qualitative, descriptive, analytical and cross-sectional study, under a non-experimental design. The universe consisted of 3,520 general practitioners in the department of La Paz, 103 general practitioners agreed to participate as a sample of the research, and who met inclusion and exclusion criteria.Results and discussion: 68% of the doctors are between 31 and 40 years old. 46.6% graduated from a university abroad, however it had no impact on the research process. 62.1% of all doctors have an academic degree at the bachelor's level. The majority of doctors after graduating do not continue with higher professional training studies. 80.6% did not publish scientific articles. 41.7% indicate that they do not carry out scientific research because there is no institutional support.Conclusions: The majority of doctors who participated in our study are relatively young – adults. Regardless of the school they graduate from, it has no impact on the research processes. Their academic degree is a bachelor's degree, followed by diplomas and none with a doctorate. After graduating, they do not continue with higher or postgraduate studies. The vast majority of doctors do not publish any research articles. Based on these results, it is necessary to implement strategies that encourage the development of research in general practitioners at the first level of care.","PeriodicalId":270620,"journal":{"name":"Salud, Ciencia y Tecnología - Serie de Conferencias","volume":"57 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141710126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
1. N.Vimaladhevi, M. Thaiyalnayaki, Dr. William Castillo-González
Purpose: The main aim of the study is to find the influence of reference groups on the factors of brand connectivityDesign/ Methodology: The study depends upon the primary data obtained through a well structures questionnaire. The researcher applied convenience sampling method to obtain 389 responses from all the 15 zones of Chennai city and applied confirmatory factor analysis, structural equation model, linear multiple regression analysis and one-way analysis of the variance.Findings: It is found that the primary reference group comprises family members with intimate connection and close friends with a dominating type whereas the secondary reference group consist of office colleagues, professionals in the office and superiors and subordinates Practical Implications: The present research is focusing on the predominant reference groups frequently influences the changing behaviour of consumers and their brand choice behaviour, the factors directly determine the existence of profound brand connectivity among the consumers and to know the empirical relationship between reference group influences on brand connectivity perception of consumers in the study area.Originality/Value: The study focus on measuring the impact of reference group of customers in consolidating the brand connectivity between customers and brands on the basis of emotional attachment and brand performance and satisfaction.
{"title":"Influence of reference groups of brand connectivity of consumers","authors":"1. N.Vimaladhevi, M. Thaiyalnayaki, Dr. William Castillo-González","doi":"10.56294/sctconf2024909","DOIUrl":"https://doi.org/10.56294/sctconf2024909","url":null,"abstract":"Purpose: The main aim of the study is to find the influence of reference groups on the factors of brand connectivityDesign/ Methodology: The study depends upon the primary data obtained through a well structures questionnaire. The researcher applied convenience sampling method to obtain 389 responses from all the 15 zones of Chennai city and applied confirmatory factor analysis, structural equation model, linear multiple regression analysis and one-way analysis of the variance.Findings: It is found that the primary reference group comprises family members with intimate connection and close friends with a dominating type whereas the secondary reference group consist of office colleagues, professionals in the office and superiors and subordinates Practical Implications: The present research is focusing on the predominant reference groups frequently influences the changing behaviour of consumers and their brand choice behaviour, the factors directly determine the existence of profound brand connectivity among the consumers and to know the empirical relationship between reference group influences on brand connectivity perception of consumers in the study area.Originality/Value: The study focus on measuring the impact of reference group of customers in consolidating the brand connectivity between customers and brands on the basis of emotional attachment and brand performance and satisfaction.","PeriodicalId":270620,"journal":{"name":"Salud, Ciencia y Tecnología - Serie de Conferencias","volume":"48 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141338368","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Seethu John, M. Thaiyalnayaki, Dr. William Castillo-González
Purpose: The main aim of this research paper is to ascertain the factors influencing the service quality of retail services in the study area and to identify the strategies of retail services leading to customer satisfaction of retail services as well as to measure the influence of demographic variables on the level of satisfaction of retail services.Design/ Methodology: The comprehensive framework for ascertaining customer satisfaction on service quality of retail services was subsequently accompanied by the collection of data through a structured questionnaire. The researcher used convenience sampling method and collected 384 responses and used confirmatory factor analysis, linear multiple regression analysis, structural equation model and one way analysis of variance.Findings: It is found that the customer satisfaction of retail services and their quality can be judged by the retail stores location and the relationship maintained by the employees. The customers expect the staff in the retail services have good knowledge about the products and also to have empathy in dealing with their customers. The ambience of retail services outlets and their layout are the predominant factors offer best satisfaction to the customers.Practical Implications - The present research is focusing on the unaddressed issues to determine the factors of retail services empirically namely, the strategies of retailer services having their limitations of measurement and how can they be measured, the role of service quality on offering customer satisfaction through the retailer’s services and the demographic variables deciding the level of satisfaction of customers on retail services. Originality/Value - The quality of retail service comprises an healthy interactions between service seekers and service providers. The retailers strategies are to be designed in such a way the performance exceeds the expectations of customers and make them as the customers with high satisfaction and delighted and need to ascertain the factors responsible for customer satisfaction in retail services in retail sector, which is not much done by past researchers.
{"title":"Customer satisfaction in retail services – a study with reference to kottayam district in kerala","authors":"Seethu John, M. Thaiyalnayaki, Dr. William Castillo-González","doi":"10.56294/sctconf2024907","DOIUrl":"https://doi.org/10.56294/sctconf2024907","url":null,"abstract":"Purpose: The main aim of this research paper is to ascertain the factors influencing the service quality of retail services in the study area and to identify the strategies of retail services leading to customer satisfaction of retail services as well as to measure the influence of demographic variables on the level of satisfaction of retail services.Design/ Methodology: The comprehensive framework for ascertaining customer satisfaction on service quality of retail services was subsequently accompanied by the collection of data through a structured questionnaire. The researcher used convenience sampling method and collected 384 responses and used confirmatory factor analysis, linear multiple regression analysis, structural equation model and one way analysis of variance.Findings: It is found that the customer satisfaction of retail services and their quality can be judged by the retail stores location and the relationship maintained by the employees. The customers expect the staff in the retail services have good knowledge about the products and also to have empathy in dealing with their customers. The ambience of retail services outlets and their layout are the predominant factors offer best satisfaction to the customers.Practical Implications - The present research is focusing on the unaddressed issues to determine the factors of retail services empirically namely, the strategies of retailer services having their limitations of measurement and how can they be measured, the role of service quality on offering customer satisfaction through the retailer’s services and the demographic variables deciding the level of satisfaction of customers on retail services. Originality/Value - The quality of retail service comprises an healthy interactions between service seekers and service providers. The retailers strategies are to be designed in such a way the performance exceeds the expectations of customers and make them as the customers with high satisfaction and delighted and need to ascertain the factors responsible for customer satisfaction in retail services in retail sector, which is not much done by past researchers.","PeriodicalId":270620,"journal":{"name":"Salud, Ciencia y Tecnología - Serie de Conferencias","volume":"35 14","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141340466","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Purpose: The purpose of this paper is to conduct a comprehensive comparative analysis focusing on burnout and stress experienced by healthcare professionals during and after the COVID-19 lockdown. The COVID-19 pandemic presented an unprecedented challenge for society, particularly for healthcare professionals who faced extended hours, direct exposure to the virus, and substantial stress and burnout. This analysis aims to shed light on the experiences of healthcare professionals during this challenging period and its aftermath, highlighting the need for proactive measures by policymakers and healthcare organizations to support mental health and well-being. Methods: The research employs a comparative analysis approach to assess the levels of burnout and stress among healthcare professionals during and post the COVID-19 lockdown. It likely involves surveying healthcare professionals, collecting data on their experiences, and analyzing trends and patterns over time. The methodology may also include qualitative interviews or focus groups to gain deeper insights into the factors contributing to stress and burnout among healthcare professionals. Results and Discussion: The results of the study are expected to reveal the extent of burnout and stress experienced by healthcare professionals during and after the COVID-19 lockdown. This section will discuss the key findings, highlighting any significant differences in stress levels between the two periods and identifying factors contributing to burnout among healthcare professionals. Possible discussions may explore the impact of workload, lack of resources, and personal challenges on mental health and well-being, as well as the effectiveness of existing support systems and interventions. Implications of the Research: The implications of this research are far-reaching, offering valuable insights for policymakers, healthcare organizations, and healthcare professionals themselves. By understanding the unique challenges faced by healthcare professionals during the COVID-19 pandemic and its aftermath, policymakers can develop proactive measures to support mental health and well-being in future public health crises. Healthcare organizations can use the findings to tailor strategies and interventions aimed at reducing burnout and stress among their workforce, ultimately improving patient care and overall organizational performance. Originality/Value: This research contributes to the existing body of knowledge on the impact of the COVID-19 pandemic on healthcare professionals' mental health and well-being. By conducting a comparative analysis, this study offers unique insights into the dynamics of stress and burnout before, during, and after the COVID-19 lockdown. The findings have significant implications for practice, policy, and future research in the field of healthcare workforce management and public health emergency preparedness.
{"title":"Examining burnout and stress among healthcare professionals during and post COVID-19 lockdown: A comparative analysis","authors":"Priya Sethuraman, Arasuraja Ganesan, Satish Radhakrishnan","doi":"10.56294/sctconf2024900","DOIUrl":"https://doi.org/10.56294/sctconf2024900","url":null,"abstract":"Purpose: The purpose of this paper is to conduct a comprehensive comparative analysis focusing on burnout and stress experienced by healthcare professionals during and after the COVID-19 lockdown. The COVID-19 pandemic presented an unprecedented challenge for society, particularly for healthcare professionals who faced extended hours, direct exposure to the virus, and substantial stress and burnout. This analysis aims to shed light on the experiences of healthcare professionals during this challenging period and its aftermath, highlighting the need for proactive measures by policymakers and healthcare organizations to support mental health and well-being.\u0000Methods: The research employs a comparative analysis approach to assess the levels of burnout and stress among healthcare professionals during and post the COVID-19 lockdown. It likely involves surveying healthcare professionals, collecting data on their experiences, and analyzing trends and patterns over time. The methodology may also include qualitative interviews or focus groups to gain deeper insights into the factors contributing to stress and burnout among healthcare professionals.\u0000Results and Discussion: The results of the study are expected to reveal the extent of burnout and stress experienced by healthcare professionals during and after the COVID-19 lockdown. This section will discuss the key findings, highlighting any significant differences in stress levels between the two periods and identifying factors contributing to burnout among healthcare professionals. Possible discussions may explore the impact of workload, lack of resources, and personal challenges on mental health and well-being, as well as the effectiveness of existing support systems and interventions.\u0000Implications of the Research: The implications of this research are far-reaching, offering valuable insights for policymakers, healthcare organizations, and healthcare professionals themselves. By understanding the unique challenges faced by healthcare professionals during the COVID-19 pandemic and its aftermath, policymakers can develop proactive measures to support mental health and well-being in future public health crises. Healthcare organizations can use the findings to tailor strategies and interventions aimed at reducing burnout and stress among their workforce, ultimately improving patient care and overall organizational performance.\u0000Originality/Value: This research contributes to the existing body of knowledge on the impact of the COVID-19 pandemic on healthcare professionals' mental health and well-being. By conducting a comparative analysis, this study offers unique insights into the dynamics of stress and burnout before, during, and after the COVID-19 lockdown. The findings have significant implications for practice, policy, and future research in the field of healthcare workforce management and public health emergency preparedness.","PeriodicalId":270620,"journal":{"name":"Salud, Ciencia y Tecnología - Serie de Conferencias","volume":"31 22","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141342658","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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