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The impact of quality of C2C online store on consumer satisfaction: an empirical study in Lithuania C2C网店质量对消费者满意度的影响:立陶宛的实证研究
Pub Date : 2023-06-01 DOI: 10.2478/mmcks-2023-0007
Antanas Usas, E. Jasinskas, D. Štreimikienė
Abstract Thanks to constantly improving software packages, apps, and technologies themselves, creating and improving websites has become much easier. Excess or lack of information, inappropriate layout of website management, inefficiency of additional functions, excess of visual material - these are the problems faced by website users. These problems are usually not of a technological nature, so the change in technology will not determine what the user wants and what problems he faces. However, studies have ignored the fact that the type of business can affect decision outcomes (i.e., website evaluation) may also influence the perceived satisfaction and trust. This article examines consumer satisfaction and trust with services provided by the C2C websites. This study first proposes an analytical model that contains website quality indicators of consumer satisfaction and trust. Theoretical contributions and managerial implications are generated on the basis of the findings and analysis. The results showed a positive effect of website quality on consumer trust and satisfaction, which was partially mediated through consumer trust. Moreover, consumer trust had a positive association with all website quality indicators and satisfaction. The C2C website business should understand the consumer’s website quality expectations with respect to online shopping, to attract new consumers and to retain their existing consumers.
摘要由于不断改进软件包、应用程序和技术本身,创建和改进网站变得容易多了。信息过多或不足、网站管理布局不当、附加功能效率低下、视觉材料过多——这些都是网站用户面临的问题。这些问题通常不是技术性质的,因此技术的变化不会决定用户想要什么以及他面临什么问题。然而,研究忽略了这样一个事实,即业务类型可以影响决策结果(即网站评估),也可能影响感知的满意度和信任度。本文考察了消费者对C2C网站提供的服务的满意度和信任度。本研究首先提出了一个包含消费者满意度和信任度的网站质量指标的分析模型。理论贡献和管理含义是在调查结果和分析的基础上产生的。研究结果表明,网站质量对消费者信任和满意度有积极影响,这部分是通过消费者信任来调节的。此外,消费者信任与所有网站质量指标和满意度呈正相关。C2C网站业务应了解消费者对网上购物的网站质量期望,以吸引新消费者并留住现有消费者。
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引用次数: 0
Wellness Tourism Management Research A bibliometric analysis 健康旅游管理研究:文献计量分析
Pub Date : 2023-06-01 DOI: 10.2478/mmcks-2023-0010
Greta Gulyas, Elisabeta Molnar
Abstract The aim of the article is to analyze the wellness tourism topic, focusing on the overview and the research directions in the period 2012-2022, published in WoS and Scopus databases. This attempt is aided by the methods of bibliometric analysis, such as co-citation analysis, bibliometric coupling, reference analysis and keywords analysis. The current research reveals information about which pair of papers, authors or journals are cited together as sources of articles from the past almost 11 years formatting the core of the topic of wellness tourism regarding destination, marketing and management in this area. As result of the research, can be concluded that articles in wellness tourism topics highly published in Social Science and Economic disciplines, mostly in English language both in WoS and Scopus databases. Based on the keyword analysis, 7 clusters related to the research of the last almost eleven years resulted. These clusters namely can be defined as: researches focusing on competitiveness, wellness tourism philosophy, quality, sustainability, digitalization, motivation, marketing and management, loyalty and customer satisfaction, and COVID-19 pandemic situation.
本文旨在对健康旅游这一主题进行分析,重点介绍2012-2022年期间的概况和研究方向,并在WoS和Scopus数据库中发表。文献计量学分析方法,如共被引分析、文献计量学耦合分析、参考文献分析和关键词分析。目前的研究揭示了在过去近11年中,哪些论文、作者或期刊被一起引用作为文章来源的信息,这些文章构成了健康旅游主题的核心,涉及该领域的目的地、营销和管理。研究结果表明,在WoS和Scopus数据库中,健康旅游主题的文章在社会科学和经济学科中发表的频率较高,且以英文为主。在关键词分析的基础上,归纳出近11年来研究的7个相关聚类。这些集群分别可以定义为:竞争力、健康旅游理念、质量、可持续性、数字化、动机、营销和管理、忠诚度和客户满意度以及COVID-19大流行情况的研究。
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引用次数: 0
Emotional and cultural intelligences: a comparative analysis between the United States of America and Romania 情感和文化智力:美国和罗马尼亚的比较分析
Pub Date : 2023-06-01 DOI: 10.2478/mmcks-2023-0006
C. Bratianu, Dan Paiuc
Abstract Cultural intelligence (CQ) and emotional intelligence (EQ) represent key competencies of multicultural leadership in the new normal global business environment. This paper aims to present a comparative quantitative study concerning emotional and cultural intelligences in USA and Romania, backed by a brief geo-linked bibliometric literature review. The bibliometric analysis is performed with VOSviewer for the works focusing on these two variables published in USA and, respectively, in Romania. Inspired by the findings of this comparative analysis, it is performed a quantitative research based on 604 questionnaires distributed to managers in USA and in Romania, and on statistical processing using SPSS software. The statistical results show that both CQ and EQ constitute significant vectors in developing multicultural leadership and organizational performance in a multicultural business environment for both USA and Romania. The comparative study reveals a higher level of CQ and EQ in the Romanian business environment than in USA. The difference could be explained by the focus on rationality and profit maximization in the American business education. The contribution of the paper comes from these findings and they can help researchers and practitioners to stimulate their efforts in improving CQ and EQ competences.
摘要文化智商(CQ)和情商(EQ)代表了在新常态的全球商业环境中多元文化领导力的关键能力。本文旨在通过一篇简短的地理相关文献综述,对美国和罗马尼亚的情感和文化智力进行定量比较研究。VOSviewer对分别在美国和罗马尼亚发表的关注这两个变量的作品进行了文献计量学分析。受此比较分析结果的启发,本研究基于604份分发给美国和罗马尼亚管理人员的问卷,并使用SPSS软件进行统计处理,进行了定量研究。统计结果表明,在美国和罗马尼亚的多元文化商业环境中,CQ和EQ都是培养多元文化领导力和组织绩效的重要载体。比较研究表明,罗马尼亚商业环境中的CQ和EQ水平高于美国。这一差异可以解释为美国商业教育对理性和利润最大化的关注。这篇论文的贡献来自于这些发现,它们可以帮助研究人员和从业者激励他们在提高CQ和EQ能力方面的努力。
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引用次数: 0
Exposure of valenced fake news frames to country brand equity and the role of news credibility in this process 被估价的假新闻框架对国家品牌资产的暴露以及新闻可信度在这一过程中的作用
Pub Date : 2023-06-01 DOI: 10.1515/mmcks-2023-0009
O. Novoselova, J. Simon, Ildikó Kemény, K. Zhu, K. Csobán, Andrej Balogh, L. Dávid
Abstract The stronger capacity of falsehood to diffuse in comparison with the truth pushes researchers to identify fake news effects on the formation of country brand equity due to the distant and intangible nature of this notion. To explore this exposure, valenced framing theory is applied as a suitable framework where credibility and cognitive image are checked to be mediators in this relationship. This study adopted a perceived and projected image approach for online survey design, and a quantitative method was applied. The results depict that fake news frames have an indirect effect on a country’s brand equity mediated by news credibility and cognitive image toward the country. We show that news credibility and cognitive image function as sequential mediators, meaning that the level of believability and cognitive preconceptions about a certain country directly affect country brand equity. Moreover, this study demonstrates that negatively framed fake news can affect all dimensions of country brand equity negatively, whereas positive fake news frames do not change people’s perceptions significantly. According to the outcomes, we proved that the level of credibility is significantly influenced by the type of valenced fake news frame as well. We discuss the implications of the findings and future research directions in the field of fake news and country brands.
由于假新闻概念的遥不可及性,假新闻的传播能力比真实的传播能力更强,这促使研究者去识别假新闻对国家品牌资产形成的影响。为了探索这种暴露,有价框架理论被应用为一个合适的框架,在这个框架中,信誉和认知形象被检查为这种关系的中介。本研究采用感知和投影图像的方法进行在线调查设计,并采用定量方法。研究结果表明,假新闻框架通过新闻可信度和国家认知形象对国家品牌资产产生间接影响。我们发现新闻可信度和认知形象作为顺序中介,这意味着可信度水平和对某个国家的认知先入之见直接影响国家品牌资产。此外,本研究表明,负面假新闻框架会对国家品牌资产的各个维度产生负面影响,而正面假新闻框架不会显著改变人们的认知。根据结果,我们证明了可信度水平也受到假新闻框架类型的显著影响。我们讨论了研究结果的意义和未来在假新闻和乡村品牌领域的研究方向。
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引用次数: 0
Digital marketing adoption of microenterprises in a technology acceptance approach 采用技术接受方法对微型企业进行数字营销
Pub Date : 2023-06-01 DOI: 10.2478/mmcks-2023-0008
Ágnes Buvár, Mirkó Gáti
Abstract External knowledge sources such as professional social media accounts represent an understudied domain in the digital media adoption literature of small enterprises. This article extends the Technology Acceptance Model with two additional factors – external knowledge source and trust in digital marketing professionals – to better understand the digital marketing adoption of microenterprises. We collected and analyzed data from 181 microenterprises using online survey and structural equation modeling methodology. Results indicate that participation in events and following professional Facebook groups are positively related to perceived ease of use, while following professional Facebook groups, blogs, and vlogs, and meeting consultants are positively related to perceived usefulness. Besides, trust in marketing professionals has a significant effect on both perceived ease of use and perceived usefulness. By applying the technology-in-practice literature to digital marketing adoption, the article highlights that marketing professionals can be a bridge between academia and small business managers by contextualizing and translating formal knowledge to practical easy-to-understand knowledge.
在小型企业的数字媒体采用文献中,专业社交媒体账户等外部知识来源是一个尚未得到充分研究的领域。本文将技术接受模型扩展为两个额外的因素——外部知识来源和对数字营销专业人员的信任——以更好地理解微型企业对数字营销的采用。我们使用在线调查和结构方程建模方法收集并分析了来自181家微型企业的数据。结果表明,参与活动和关注专业Facebook群组与感知易用性呈正相关,而关注专业Facebook群组、博客和视频日志以及会议顾问与感知有用性呈正相关。此外,对营销专业人员的信任对感知易用性和感知有用性都有显著影响。通过将技术实践文献应用于数字营销采用,文章强调营销专业人员可以成为学术界和小企业经理之间的桥梁,将正式知识语境化并转化为易于理解的实用知识。
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引用次数: 0
Antecedents of sustainable food waste management behaviour: Empirical evidence from urban households in Malaysia 可持续食物垃圾管理行为的前因:来自马来西亚城市家庭的经验证据
Pub Date : 2023-03-01 DOI: 10.2478/mmcks-2023-0004
Nik Rozana Nik Masdek, K. Wong, Nolila Mohd Nawi, J. Sharifuddin, W. Wong
Abstract Under the sustainability domain, food waste is a significant global challenge receiving growing attention. The management of household food waste which relies heavily on landfilling, is predominantly ineffective and unsustainable. To implement sustainable food waste management, an understanding of the individual behaviour is needed since psychological effects often undermine technological solutions. This study direct its investigation on urban households’ sustainable food waste management behaviour by extending the Theory of Planned Behaviour. An online survey was utilized for data collection. Using Partial Least Squares Structural Equation Modelling, assessments were made on the determinants of intention and behaviour of 520 households in the Klang Valley. The analysis support two factors that influence attitude positively, while five factors positively influence intention to implement best practices of reusing leftovers, separating household waste, and doing home composting. However, although the households have positive intentions, yet their composting practices seem to be the least adopted compared to the other sustainable elements. Addressing the lack of participation requires a holistic approach via dissemination of educational materials, social media coverage, and awareness campaigns. It is also suggested that composting be incentivized and be included in reward schemes similar to recycling. This study paves the way to enhance understanding of the factors to adopt sustainable food waste management among households in the urban areas. The findings provide insights for policy makers and other stakeholders on what type of information to consider when designing effective food waste management campaigns and urban development strategies, supporting the opportunity for consumer behavioural change.
摘要在可持续发展领域,食物浪费是一个日益受到关注的重大全球挑战。严重依赖填埋的家庭食物垃圾管理主要是无效和不可持续的。为了实施可持续的食物浪费管理,需要了解个人行为,因为心理影响往往会破坏技术解决方案。本研究通过扩展计划行为理论,对城市家庭的可持续食物垃圾管理行为进行了调查。利用在线调查收集数据。使用偏最小二乘结构方程建模,对巴生河谷520户家庭的意图和行为的决定因素进行了评估。该分析支持两个因素对态度产生积极影响,而五个因素对实施剩菜剩菜再利用、家庭垃圾分离和家庭堆肥最佳实践的意愿产生积极影响。然而,尽管这些家庭有积极的意图,但与其他可持续元素相比,他们的堆肥做法似乎是最不被采用的。解决缺乏参与的问题需要通过传播教育材料、社交媒体报道和提高认识运动采取全面的方法。还建议对堆肥进行激励,并将其纳入类似于回收的奖励计划中。这项研究为增强对城市地区家庭采用可持续食物垃圾管理的因素的理解铺平了道路。研究结果为决策者和其他利益相关者提供了见解,让他们了解在设计有效的食物浪费管理运动和城市发展战略时应考虑哪些类型的信息,从而为消费者行为改变提供机会。
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引用次数: 0
A nexus analysis of the online teaching context in Romanian schools 罗马尼亚学校网络教学环境的关联分析
Pub Date : 2023-03-01 DOI: 10.2478/mmcks-2023-0005
Florentina Ecaterina Joga, Cătălina Chinie
Abstract The COVID-19 pandemic has forced education institutions to adapt by using online tools to continue teaching when distancing was required. While the pandemic has had a negative effect on education, online learning has proven to be better than learning alone. This new paradigm shift in the way teaching can be delivered has paved the way for online classes to be taken in consideration outside of the pandemic. For countries which have a poor infrastructure in some regions, that makes it hard for all children to arrive to school daily, especially during harsh winters, online teaching could be used to offer continuous learning to all students. It can also continue to be used in some cases where classes cannot be attended due to illnesses. It is relevant to further study the impact of online learning within different schools from different regions, and to recognize the shaping factors for online teaching. The present study was based on a survey, in which 522 teachers from different categories of schools participated. Differences between the teaching processes during the pandemic have been studied based on the school’s funding (public or private), the region the school is based in, and the level of education that teachers provide. Results have highlighted differences based on all the studied categories.
摘要新冠肺炎疫情迫使教育机构在需要保持距离的情况下,通过使用在线工具继续教学来适应。尽管疫情对教育产生了负面影响,但事实证明,在线学习比单独学习要好。教学方式的这种新范式转变为在疫情之外考虑在线课程铺平了道路。对于一些地区基础设施较差的国家来说,这使得所有儿童很难每天上学,尤其是在严冬期间,可以使用在线教学为所有学生提供持续学习。在某些因疾病无法上课的情况下,它也可以继续使用。进一步研究来自不同地区的不同学校的在线学习的影响,并认识到在线教学的形成因素是有意义的。本研究基于一项调查,来自不同类别学校的522名教师参与了调查。根据学校的资金(公共或私人)、学校所在地区以及教师提供的教育水平,研究了疫情期间教学过程之间的差异。研究结果突出了所有研究类别的差异。
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引用次数: 0
Examining Industry 4.0 through the lens of human resource and knowledge management: Implications for SMEs 从人力资源和知识管理的角度审视工业4.0:对中小企业的启示
Pub Date : 2023-03-01 DOI: 10.2478/mmcks-2023-0001
T. Csizmadia, Nóra Obermayer, Eszter Bogdány, Pál Purnhauser, Zsuzsanna Banász
Abstract The change caused by Industry 4.0 (I4.0) has fundamentally changed our lives and operations of organisations. The objective of the article is to reveal whether I4.0 implementation supports human workforces, knowledge sharing and knowledge storage in case of Hungarian small and medium-sized enterprises (SMEs). The data were obtained from 122 completed questionnaires out of 152 requests. The analysis is based on quantitative methodology, relationship analyses (Cramer’s V) were used. The study was conducted in 2021 with the participation of Hungarian SMEs’ leaders. Based on the results it can be concluded that the implementation of I4.0 technologies supports human workforces in SMEs. In addition, our study reveals that collaborative technologies and social media were implemented to support knowledge sharing in SMEs. At the same time, knowledge storage is not the primary purpose of implementing I4.0 technologies in SMEs. From a theoretical perspective, it contributes to enriching the empirical evidence on implementing I4.0 technologies and their impact on supporting human resources. From a practical point of view, the research identifies those I4.0 technologies that support SMEs in knowledge sharing. Collaborative technologies and social media can be implemented in order to advance the fields of Collaboration, Communication and Connecting. The originality of our research is given by the fact that, to the best of our knowledge, this is the first study that examines the aspects of I4.0 technologies in terms of human resource and knowledge sharing and storage in Hungarian SMEs.
摘要工业4.0带来的变化从根本上改变了我们的生活和组织运作。本文的目的是揭示I4.0的实施是否支持匈牙利中小企业的人力、知识共享和知识存储。数据是从152份请求中的122份已完成的问卷中获得的。该分析基于定量方法,使用了关系分析(Cramer’s V)。这项研究于2021年进行,匈牙利中小企业领导人参加了研究。根据研究结果,可以得出结论,I4.0技术的实施支持了中小企业的人力资源。此外,我们的研究表明,合作技术和社交媒体的实施是为了支持中小企业的知识共享。与此同时,知识存储并不是在中小企业中实施I4.0技术的主要目的。从理论角度来看,它有助于丰富实施I4.0技术及其对支持人力资源的影响的经验证据。从实践的角度来看,该研究确定了支持中小企业知识共享的I4.0技术。可以实施协作技术和社交媒体,以推进协作、通信和连接领域。我们研究的独创性在于,据我们所知,这是第一项从人力资源以及匈牙利中小企业知识共享和存储方面考察I4.0技术的研究。
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引用次数: 0
Small and medium enterprises shooting for the stars: what matters, besides size, in outer space economy? 胸怀大志的中小企业:在外太空经济中,除了规模,还有什么重要?
Pub Date : 2023-03-01 DOI: 10.2478/mmcks-2023-0002
Octavian-Dragomir Jora, V. Roșca, Mihaela Iacob, M. Murea, Matei-Ștefan Nedef
Abstract The popular mindset and widespread narrative, at least until not so long ago, was that in outer space affairs the fiefdom belongs, politically and economically, to governments and big businesses. An array of alliances between few states and their privileged partners from the corporate world constituted the highly exclusivist space ecosystem. Little room was supposed to be available to non-full-fledged spacefaring nations and enterprises originated from them, a configuration furthermore jammed by the fact that international agreements – i.e., the “Outer Space Treaty” (1967) an the “Moon Treaty” (1979) – seem to be rather dismissive of extensive exploitation of celestial bodies, adding to the already prohibitive costs of such endeavours if legitimized. Devoted mainly to scientific exploration paired with exploitation only of planetary proximities – viz., the large satellite population orbiting the Earth, with their support and serviced industries, all estimated at half a trillion dollars –, the space economy, in its high-tech dimension, steadily democratized itself, becoming more competitive, and collaborative too, opening up to small and medium enterprises (SMEs), many coming from emerging spacefaring nations. The literature covering SMEs contribution to the development of the space economy is on track of consolidation, as the process itself is unfolding, with data covering only the most powerful space players (e.g., US, EU). Valuable insights are added starting from the common wisdom that institutions (channelling economic information and incentives) are the main drivers in space development, rather than business size, even more in a competitive- collaborative global economy. A case study is dedicated to the Romanian experience (that of a relatively new and little player in European/global space affairs). A conclusion is that in an economy of unbounded creativity and borderless capital, visionary enterprises, big or small, fit even into the space industry value chains, if a pro-market, pro-business climate is secured.
摘要至少在不久前,人们普遍认为,在外层空间事务中,封地在政治和经济上属于政府和大企业。少数几个国家与其来自企业界的特权合作伙伴之间的一系列联盟构成了高度排他性的太空生态系统。本应为非成熟的航天国家和起源于它们的企业提供的空间很小,但国际协议——即《外层空间条约》(1967年)和《月球条约》(1979年)——似乎对广泛利用天体不屑一顾,如果这种努力合法化,则会增加已经令人望而却步的成本。太空经济主要致力于科学探索,同时只利用行星附近的资源——即绕地球运行的大量卫星,以及它们的支持和服务业,估计都有5万亿美元——在高科技层面上,太空经济稳步民主化,也变得更具竞争力和协作性,向中小型企业(SME)开放,其中许多来自新兴航天国家。随着这一进程的展开,涵盖中小企业对太空经济发展贡献的文献正在整合,数据仅涵盖最强大的太空参与者(如美国、欧盟)。有价值的见解是从共同的智慧开始的,即机构(传递经济信息和激励措施)是空间发展的主要驱动力,而不是企业规模,甚至在竞争协作的全球经济中更是如此。一个案例研究专门介绍罗马尼亚的经验(在欧洲/全球空间事务中一个相对较新、作用较小的国家的经验)。一个结论是,在一个创造力无限、资本无国界的经济体中,如果有利于市场、有利于商业的环境,有远见的企业,无论大小,都能融入太空产业的价值链。
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引用次数: 1
Towards an understanding of how a higher education institution can enhance the impact of social enterprises through incubation 了解高等教育机构如何透过孵化提升社会企业的影响力
Pub Date : 2023-03-01 DOI: 10.2478/mmcks-2023-0003
Katri-Liis Lepik, Eliisa Sakarias
Abstract Social entrepreneurship is a relatively new concept in Estonia and measuring the social impact of enterprises is not yet the norm. It has gained more awareness during recent years and therefore several support instruments have been established. The aim of the paper is to provide a framework for impact analysis of an incubator and analysis of the evaluation of the program for social enterprises according to the designed framework. The incubation program itself was piloted at a higher education institution. The paper addresses the concept of social enterprises, new social venture creation, incubation by a higher education institution and its impact on social enterprises. While the development of enterprises is a common topic, the research on social impact incubators is still scarce. The study is characterised by a descriptive and an exploratory study design. The paper explores the social enterprise incubator through mixed-method two-stage content analysis of the applications and self-analysis reports of the participants of the incubator. In the process of the content analysis, qualitative data analysis is used. Finally, the paper concludes that the incubator was successful as it helped the social enterprises to become sustainable and enhanced their social impact. The limitation of the research is the evaluation design which addresses measuring the successfulness of the incubation immediately after the end of the programme and not in the long-term. The study contributes to the literature on measuring the successfulness of incubation processes and on the practice of incubating new social ventures with social impact.
摘要社会创业在爱沙尼亚是一个相对较新的概念,衡量企业的社会影响尚未成为规范。近年来,它获得了更多的认识,因此建立了一些支持工具。本文的目的是根据设计的框架,为孵化器的影响分析和社会企业项目评估分析提供一个框架。孵化计划本身在一所高等教育机构进行了试点。本文论述了社会企业的概念、新的社会风险创造、高等教育机构的孵化及其对社会企业的影响。虽然企业的发展是一个共同的话题,但对社会影响孵化器的研究仍然很少。本研究采用描述性和探索性研究设计。本文通过混合方法对社会企业孵化器的应用程序进行两阶段内容分析,并对孵化器参与者的自我分析报告进行探讨。在内容分析过程中,使用了定性数据分析。最后,本文得出结论,孵化器是成功的,因为它帮助社会企业实现了可持续发展,并增强了其社会影响力。该研究的局限性在于评估设计,该设计旨在衡量项目结束后孵化的成功性,而不是长期的。这项研究有助于衡量孵化过程的成功性,以及孵化具有社会影响的新社会企业的实践。
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引用次数: 0
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Management Marketing
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