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Emotions, skills and intra-entrepreneurship: mapping the field and future research opportunities 情绪,技能和内部创业:绘制领域和未来的研究机会
Pub Date : 2022-12-01 DOI: 10.2478/mmcks-2022-0032
Daniel Ordiñana-Bellver, Carlos Pérez-Campos, M. H. González-Serrano, I. Valantine
Abstract Employability, and especially entrepreneurship and intrapreneurship, is a topic attracting the interest of researchers in recent years. Although knowledge about creating and managing a company is essential (hard skills), the importance of other competencies such as soft skills and emotional intelligence has also been highlighted in recent years. This study analyzes documents related to Emotional Intelligence, Soft Skills, Hard Skills and their relationship with (intra)entrepreneurship. The methodology used was bibliometric analysis, followed by a bibliographic coupling and identification of thematic areas within this field of study. A total of 121 documents were analyzed, following the PRISMA protocol. The results showed an upward trend over the last five years in the production of works in this field, accounting for approximately 75% of the total number of articles found. Seven different sub-themes were identified. The theme with the most significant impact, which generates the most interest among the scientific community, encompasses personal relationships, emotional intelligence, and the positive work climate for a company’s growth. Finally, a series of implications and future lines of study are proposed to help develop and consolidate this research field.
摘要就业能力,尤其是创业和内部创业,是近年来吸引研究人员兴趣的一个话题。尽管创建和管理公司的知识是必不可少的(硬技能),但近年来,软技能和情商等其他能力的重要性也得到了强调。本研究分析了与情商、软技能、硬技能相关的文献及其与(内部)创业的关系。所使用的方法是文献计量分析,然后是对该研究领域内的主题领域进行文献耦合和识别。根据PRISMA协议,共分析了121份文件。结果显示,在过去五年中,该领域的作品产量呈上升趋势,约占发现文章总数的75%。确定了七个不同的分主题。科学界最感兴趣的影响最大的主题包括人际关系、情商和公司发展的积极工作氛围。最后,提出了一系列的启示和未来的研究方向,以帮助发展和巩固这一研究领域。
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引用次数: 1
Community based social marketing for greenhouse gas emission reduction in households 以社区为基础的家庭温室气体减排社会营销
Pub Date : 2022-12-01 DOI: 10.2478/mmcks-2022-0027
D. Štreimikienė
Abstract The European Union (EU) has set an ambitious goal to achieve a carbon neutral society by 2050. In response, several EU member states, including Lithuania, pledged to achieve 100% renewables in the final energy consumption. The main ways of reducing greenhouse gas (GHG) emissions in the energy sector are (1) the energy efficiency improvement and (2) the use of renewable energy sources (RES). Although many policies and measures were implemented to promote a fast penetration of renewables, especially in the supply sector, there is a massive GHG emissions reduction potential in households. However, there are several social and behavioral barriers hampering a fast penetration of renewables into households. Therefore, new well-targeted policies are necessary to overcome these barriers. The community based social marketing (CBSM) can be applied to promote GHG emissions reduction in households through behavioral changes. This paper evaluates the carbon emissions reduction potential at the household level driven by CBSM. The research is conducted in the Kaunas district municipality in Lithuania, having quantitative and qualitative components. The results show that ~20% energy could be saved in households through behavioral changes initiated by CBSM; and that it is possible to achieve significant GHG emissions reduction, save energy and money without making any major investments in households. The average realistically achievable GHG emissions reduction potential for one Lithuanian household is ~500 kg CO2 equivalent per year. These results can be used to roughly assess the energy saving and GHG emissions reduction potential of all Lithuanian households due to behavioral changes. This study also shows that the main obstacles to behavioral changes in households (after the implementation of intervention measures) are: lack of knowledge, lack of trust in information sources, inertia, values, etc.
摘要欧盟制定了到2050年实现碳中和的社会的宏伟目标。作为回应,包括立陶宛在内的几个欧盟成员国承诺在最终能源消费中实现100%的可再生能源。减少能源部门温室气体排放的主要方法是(1)提高能源效率和(2)使用可再生能源。尽管实施了许多政策和措施来促进可再生能源的快速渗透,特别是在供应部门,但家庭仍有巨大的温室气体减排潜力。然而,有几个社会和行为障碍阻碍了可再生能源向家庭的快速渗透。因此,有必要制定有针对性的新政策来克服这些障碍。基于社区的社会营销(CBSM)可以通过行为改变来促进家庭的GHG减排。本文评估了CBSM在家庭层面的碳减排潜力。这项研究是在立陶宛考纳斯区进行的,分为定量和定性两部分。结果表明,通过CBSM引发的行为改变,家庭可以节省约20%的能源;并且可以在不对家庭进行任何重大投资的情况下实现显著的温室气体减排、节能和省钱。立陶宛一个家庭实际可实现的温室气体减排潜力平均为每年约500公斤二氧化碳当量。这些结果可用于粗略评估立陶宛所有家庭因行为变化而产生的节能和温室气体减排潜力。这项研究还表明,(实施干预措施后)家庭行为变化的主要障碍是:缺乏知识、对信息来源缺乏信任、惰性、价值观等。
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引用次数: 2
How to sell without words: What science knows about nonverbal behavior in personal sales and service 如何无言销售:科学对个人销售和服务中的非言语行为了解多少
Pub Date : 2022-12-01 DOI: 10.2478/mmcks-2022-0028
Nico Thümler
Abstract In recent decades, a very modest number of papers on nonverbal behavior in sales and the service sector have affected the field of study. Nevertheless, a comprehensive conceptual model is missing. Very heterogenous views appear to shape the topic. Scholars have shown that empathy is a crucial factor in interpersonal interaction. In particular, this applies to salesperson-customer interaction. Additionally, researchers found that nonverbal behavior shapes 90 % of mutual understanding and verbal communication hardly has an influence. However, salespersons’ nonverbal behavior has received scant attention in marketing research. This study contributes to the corpus of knowledge by evaluating how the existent research is founded on various intellectual frameworks and by identifying the most important references, authors, themes, and journals, as well as comprehending it in a conceptual model of salespersons nonverbal behavior. To achieve this objective, I examined more than 3,000 publications published between 1994 and 2021 using bibliometric methods. This is a small body of literature compared to other fields. I determined four publishing eras that affected the evolution of research in this field. Nonverbal behavior has been studied from a range of angles in the publications that have published these articles. The predominant emphasis is on the United States and empathy as a central trait, offering scholars the ability to conduct further cross-national and cross-industry research. My study not only provides intellectual and social frameworks, but integrates them in a conceptual model. Thus, it lays the foundation for future study.
摘要近几十年来,关于销售和服务部门非语言行为的论文数量很少,影响了研究领域。然而,缺少一个全面的概念模型。各种不同的观点似乎形成了这个话题。学者们已经证明,移情是人际交往中的一个关键因素。特别是,这适用于销售人员与客户的互动。此外,研究人员发现,非言语行为塑造了90%的相互理解,而言语交流几乎没有影响。然而,销售人员的非言语行为在市场营销研究中却很少受到关注。本研究通过评估现有研究是如何建立在各种知识框架上的,通过确定最重要的参考文献、作者、主题和期刊,以及在销售人员非语言行为的概念模型中理解它,为知识库做出贡献。为了实现这一目标,我使用文献计量方法检查了1994年至2021年间出版的3000多份出版物。与其他领域相比,这是一个很小的文学领域。我确定了影响该领域研究发展的四个出版时代。在发表这些文章的出版物中,非言语行为已经从一系列角度进行了研究。主要强调的是美国和同理心,这是学者进行进一步跨国家和跨行业研究的能力。我的研究不仅提供了智力和社会框架,而且将它们整合到一个概念模型中。从而为今后的研究奠定了基础。
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引用次数: 0
Can people’s brainhex type be changed with serious games? Evidence from the banking industry 严肃的游戏能改变人们的大脑类型吗?来自银行业的证据
Pub Date : 2022-12-01 DOI: 10.2478/mmcks-2022-0031
F. Grosu
Abstract The BrainHex model is one of the most researched models to represent player profiles in games. In this paper the author examines how serious games can be used to change the player profiles over time, even in heavily regulated environments, such as the banking industry. To understand if player archetypes change over time, I have conducted an exploratory study with 2531 bankers over the course of three years. Our results indicate that the players ‘archetypes can potentially be changed with the help of serious games Age of the players and their role in the organization do not influence the change of the main archetypes, but can determine the amplitude of that change. The change appears to be significant across all age groups and roles in the organization and also persistent. A slight decrease in Y3, however, could indicate that the change could be reversible with the passing of time. The statistical analysis of the data collected indicates that the desired change in the main archetype can be obtained by having the players spend between 10 and 20 hours playing personalized serious games that facilitate the desired archetype and that those games should be designed to facilitate an easier level up mechanism. My results both confirm existing studies on the subject and have practical implications for the designers of serious games and gamification mechanisms, by indicating how serious games should be personalized to achieve the desired change in behaviour.
摘要BrainEx模型是在游戏中表示玩家档案的研究最多的模型之一。在这篇论文中,作者研究了如何利用严肃的游戏来随着时间的推移改变玩家的形象,即使是在严格监管的环境中,比如银行业。为了了解玩家原型是否会随着时间的推移而变化,我在三年的时间里对2531名银行家进行了一项探索性研究。我们的研究结果表明,在严肃游戏的帮助下,玩家的原型可能会发生变化。玩家的年龄及其在组织中的角色不会影响主要原型的变化,但可以决定这种变化的幅度。这种变化似乎在组织中的所有年龄组和角色中都是显著的,而且是持续的。然而,Y3的轻微下降可能表明,随着时间的推移,这种变化可能是可逆的。对所收集的数据的统计分析表明,通过让玩家花10到20个小时玩有助于实现所需原型的个性化严肃游戏,可以获得主原型的所需变化,并且这些游戏应该设计为有助于更容易的升级机制。我的研究结果既证实了现有的关于这一主题的研究,也对严肃游戏和游戏化机制的设计者具有实际意义,表明严肃游戏应该如何个性化,以实现预期的行为变化。
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引用次数: 0
Are small and medium enterprises beneficial from the adoption of green market orientation under the intensity of market competition? A strategic alignment perspective 在激烈的市场竞争下,中小企业是否从绿色市场导向中受益?战略一致性视角
Pub Date : 2022-12-01 DOI: 10.2478/mmcks-2022-0030
Quang-Huy Ngo
Abstract There is limited knowledge regarding whether market competition (MC) influences the adoption of green market orientation (GMO) by small and medium enterprises (SMEs). Moreover, there is no clear understanding of whether the strategic alignment between differentiation strategy (DS) and the adoption of GMO and MC accounts for these enterprises’ financial performance (FP). This study aims to draw on contingency theory and the natural resource-based view to shed light on these questions by proposing a research model, which demonstrates the relationship between MC and GMO and the mediating effects of DS on the relationship between MC, GMO, respectively, and FP. Data were collected from 172 SMEs that are currently operating in Vietnam. The partial least square structural equation modelling technique was executed to examine the research model. The results reveal that the intensity of MC influences SMEs to adopt GMO. Furthermore, it was also shown that DS fully mediates the relationship between MC, GMO, and FP. This study provides four significant contributions to environmental management research and contingency theory. In addition, this study provides crucial practical implications for SMEs operating in Vietnam.
摘要关于市场竞争(MC)是否影响中小企业采用绿色市场导向(GMO),目前知之甚少。此外,对于差异化战略(DS)与GMO和MC的采用之间的战略一致性是否是这些企业财务业绩(FP)的原因,还没有明确的了解。本研究旨在利用偶然性理论和自然资源观,通过提出一个研究模型来阐明这些问题,该模型展示了MC和GMO之间的关系,以及DS对MC、GMO和FP之间关系的中介作用。数据收集自目前在越南运营的172家中小企业。采用偏最小二乘结构方程建模技术对研究模型进行了检验。研究结果表明,MC的强度影响中小企业采用GMO。此外,DS完全介导了MC、GMO和FP之间的关系。本研究为环境管理研究和应急理论提供了四个重要贡献。此外,本研究为在越南经营的中小企业提供了重要的实践启示。
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引用次数: 1
Brand as a leader or a servant? The effect of anthropomorphized brand roles and goal types on consumer responses 品牌是领导者还是仆人?拟人化品牌角色和目标类型对消费者反应的影响
Pub Date : 2022-12-01 DOI: 10.2478/mmcks-2022-0026
Dipankar Rai, C. Lin, Napatsorn Jiraporn, Panitharn Juntongjin
Abstract Using research from brand roles and goal pursuit as our theoretical framework, we find that the type of goal pursuit influences how consumers respond to the brand role of leader (i.e., leader brand) vs. servant (i.e., servant brand). Two experiments show that consumers in the goal attainment condition prefer a leader brand rather than a servant brand. In contrast, consumers in the goal progress condition show no difference in their preference for a leader brand or a servant brand. Mediation analyses show that the level of motivation mediates the effect of goal pursuit on consumers’ preference for leader brands. Theoretical and managerial implications are discussed.
摘要以品牌角色和目标追求的研究为理论框架,我们发现目标追求的类型影响消费者对领导者(即领导者品牌)和仆人(即仆人品牌)品牌角色的反应。两个实验表明,在目标达成条件下,消费者更倾向于领导者品牌而不是仆人品牌。相比之下,在目标进展条件下,消费者对领导型品牌和服务型品牌的偏好没有差异。中介分析表明,动机水平在目标追求对消费者领导品牌偏好的影响中起中介作用。讨论了理论和管理意义。
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引用次数: 0
Barriers to digital payment adoption: micro, small and medium enterprises 采用数字支付的障碍:微型、小型和中型企业
Pub Date : 2022-12-01 DOI: 10.2478/mmcks-2022-0029
Anna Widayani, N. Fiernaningsih, P. Herijanto
Abstract Technological developments that continue to develop make fintech applications compete to create innovations. Currently, people can transact using digital payment applications. As a result, digital payment application continues to innovate. This makes micro, small, and medium enterprises (MSMEs) adopt digital payments to run their business. This study aims to examine the adoption of digital payment systems for the digitization of MSMEs. The population in this study was 4,793 MSMEs in Blitar City, Indonesia. The sample in this study was 100 respondents using the Slovin formula. The data is processed through the SmartPLS software and analyzed using the SEM approach. The results of this study indicate that the barriers to use, value, and risk have a positive and significant effect on functional barriers. In contrast, barriers to tradition and image positively and significantly affect psychological barriers. However, the functional barrier variable is not significant for the actual use of digital payment. Furthermore, psychological barriers have a positive and significant effect on the actual use of digital payments.
持续发展的技术发展使金融科技应用竞争创造创新。目前,人们可以使用数字支付应用程序进行交易。因此,数字支付应用不断创新。这使得微型、小型和中型企业(MSMEs)采用数字支付来经营业务。本研究旨在探讨中小微企业在数位化过程中所采用的数位支付系统。本研究的人口为印度尼西亚Blitar市的4,793家中小微企业。本研究的样本是使用斯洛文公式的100名受访者。数据通过SmartPLS软件进行处理,并使用扫描电镜方法进行分析。研究结果表明,使用障碍、价值障碍和风险障碍对功能障碍具有显著的正向影响。相反,对传统和形象的障碍对心理障碍有积极而显著的影响。然而,功能障碍变量对于数字支付的实际使用并不显著。此外,心理障碍对数字支付的实际使用具有积极而显著的影响。
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引用次数: 1
Were Social Labs immune to COVID-19? Impacts and benefits 社交实验室对新冠肺炎免疫吗?影响和收益
Pub Date : 2022-10-01 DOI: 10.2478/mmcks-2022-0022
Audronė Urmanavičienė, J. Košťálová, Danijel Baturina, P. Krzyworzeka, Paulina Budrytė, Katri-Liis Lepik
Abstract The COVID-19 pandemic disrupted higher education worldwide. Higher education institutions needed to adapt very rapidly to the crisis and a new environment, and also needed to revise their role in society. Higher education institutions can contribute to social innovation through research, education and helping to address citizens’ issues and communities’ needs, which is why the creation of social labs by higher education institutions has increased in the last decades. Social labs are spaces where higher education institutions experiment and test new ideas. However, social labs at higher education institutions are still a relatively new phenomenon and have not yet been examined sufficiently. Moreover, it is not fully known how COVID-19 affected social labs’ activities and impacted their establishment. To reflect on the current reality, this article focuses on two research questions: (1) How were social lab activities and partnerships affected during the pandemic? and (2) What impact has COVID-19 had on social labs? To answer these questions, a quantitative survey was conducted, and the data was analysed by quantitative and qualitative methods. The results showed that the biggest challenge lies in organisational processes and human resources management. Yet, it should be noted that COVID-19 also provided opportunities. They are mainly linked with an impulse to develop innovations and increase digitisation in social labs. The study showed that social labs with flexible organisational processes and human resource management were more successful in their adaptation to crisis conditions caused by COVID-19. In summary, this article provides insight into social labs in higher education institutions by bridging an existing knowledge gap in scientific literature, and expands on it by investigating pandemics as having a crisis impact on social lab development.
新冠肺炎疫情严重影响了全球高等教育。高等教育机构需要迅速适应危机和新环境,也需要调整它们在社会中的角色。高等教育机构可以通过研究、教育和帮助解决公民的问题和社区的需求来促进社会创新,这就是为什么在过去的几十年里,高等教育机构创建的社会实验室越来越多。社会实验室是高等教育机构试验和测试新想法的地方。然而,高等教育机构的社会实验室仍然是一个相对较新的现象,尚未得到充分的检验。此外,目前还不完全清楚COVID-19如何影响社会实验室的活动和建立。为了反思当前的现实,本文重点关注两个研究问题:(1)大流行期间社会实验室活动和伙伴关系是如何受到影响的?(2) COVID-19对社交实验室产生了什么影响?为了回答这些问题,进行了定量调查,并采用定量和定性相结合的方法对数据进行了分析。结果表明,最大的挑战在于组织流程和人力资源管理。但也要看到,新冠肺炎疫情也提供了机遇。它们主要与开发创新和增加社交实验室数字化的冲动有关。研究表明,具有灵活组织流程和人力资源管理的社会实验室在适应新冠肺炎引发的危机条件方面更为成功。总之,本文通过弥合科学文献中现有的知识差距,提供了对高等教育机构社会实验室的深入了解,并通过调查流行病对社会实验室发展的危机影响,对其进行了扩展。
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引用次数: 0
Universities in today’s world-between the potential regional growth and market economy absorption 当今世界大学在潜在的区域增长和市场经济吸收之间
Pub Date : 2022-10-01 DOI: 10.2478/mmcks-2022-0025
Stefan Apostol
Abstract Recently, various studies have demonstrated the significance and impact of universities on regional development. However, the determinants of their success are either economic performance, student enrolment, or issued patents. It is believed that universities have adopted the utilitarian paradigm too heavily, focusing primarily on the number of students or the students’ skills while neglecting individual growth and the university’s raison d’etre. Case studies, which depend on various other variables and biases, provide most examples of successful universities. According to scientists, universities became overly dependent on the economic system due to excessive involvement. This study employs a spatial regression model to examine the impact of universities and students on the qua lity of life and industry specialisation. According to the study, universities affect European regions’ quality of life. The number of students at each level of education negatively influences the industry’s presence. However, the population’s lifelong learning share positively influences the regional economy. The study examines education indicators using a spatial approach, making it more generalisable than earlier case study research.
近年来,各种研究都证明了大学对区域发展的意义和影响。然而,它们成功的决定因素要么是经济表现,要么是学生入学率,要么是获得的专利。人们认为,大学过度采用了功利主义范式,主要关注学生的数量或学生的技能,而忽视了个人的成长和大学存在的理由。案例研究依赖于各种其他变量和偏见,提供了大多数成功大学的例子。科学家们认为,由于过度参与,大学变得过度依赖经济体系。本研究采用空间回归模型考察大学和学生对生活质量和产业专业化的影响。根据这项研究,大学影响着欧洲地区的生活质量。各级教育的学生人数对该行业的存在产生了负面影响。而人口终身学习份额对区域经济具有正向影响。该研究使用空间方法检查教育指标,使其比早期的案例研究更具普遍性。
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引用次数: 0
Management framework for higher education institution-based community innovation labs 高等院校社区创新实验室管理框架
Pub Date : 2022-10-01 DOI: 10.2478/mmcks-2022-0021
Carmen Păunescu, Anna-Aleksandra Ruohonen, Nicholas Spencer, N. Vavură
Abstract The paper aims at defining the management framework for community innovation labs (CILs) linked to higher education institutions (HEIs) by applying the Delphi method. CILs are regarded as experimental settings established in HEIs aimed at addressing societal challenges. Specifically, the research study investigated the following questions: (1) What is the HEI-based CIL purpose and role, which is beneficial to society; (2) What kinds of governance, business method, capabilities and core activities are necessary for the establishment of viable CILs in HEIs; and (3) What forms of added value generated by CILs have the most potential for benefiting society? Results indicate that during 2020s it is expected that CILs will play a significant role in designing the local, regional or country innovation agenda. Also, they are expected to establish networks of people and multi-disciplinary teams that can address various societal challenges, while aiming at catalysing deeper, more sustainable and more creative approaches to systemic change. In addition to reinforcing the conceptualisation of a HEI-based CIL, the research results indicate understandings of the role and priorities of HEIs in CILs. This, then, leaves open how a CIL can manifest across and within communities when operationalized through this developing management framework. The ongoing process of shaping the effective CIL governance and HEI collaboration calls for dialogue, exploration and pilot solutions.
摘要本文旨在运用德尔菲方法,确定与高等教育机构(HEI)挂钩的社区创新实验室(CIL)的管理框架。CIL被视为高等教育机构建立的旨在应对社会挑战的实验环境。具体而言,本研究调查了以下问题:(1)基于高等教育的CIL的目的和作用是什么,对社会有益;(2) 在高等教育机构中建立可行的CIL需要什么样的治理、业务方法、能力和核心活动;以及(3)CIL产生的哪些形式的附加值最有可能造福社会?结果表明,预计在2020年代,CIL将在设计地方、区域或国家创新议程方面发挥重要作用。此外,他们还将建立人员网络和多学科团队,以应对各种社会挑战,同时致力于推动更深入、更可持续、更具创造性的系统性变革方法。除了加强基于高等教育的CIL的概念化外,研究结果还表明了对高等教育在CIL中的作用和优先事项的理解。因此,当通过这一发展中的管理框架进行操作时,CIL如何在社区内外表现出来,这一点就悬而未决了。正在进行的塑造CIL有效治理和HEI合作的过程需要对话、探索和试点解决方案。
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引用次数: 0
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Management Marketing
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