Eva Vavrečková, Jana Stuchlíková, Radmila Dluhošová
Abstract The paper focuses on the development of balneal care provision and its current state in the Czech spa industry in connection with the changes in legislation. In particular, the period of 2000–2015 is specified, including the survey of positive and negative changes resulting from the changes in legal norms regulating the balneal care provision. Special attention is paid to two turning points in the balneal care provision: the turn of 2012 and 2013 and the turn of 2014 and 2015, which were significantly affected by the changing legislation.
{"title":"The Results of the Development of Balneal Care Provision and the State of the Czech Spa Industry in Connection with the Changes in Legislation","authors":"Eva Vavrečková, Jana Stuchlíková, Radmila Dluhošová","doi":"10.1515/cjot-2017-0005","DOIUrl":"https://doi.org/10.1515/cjot-2017-0005","url":null,"abstract":"Abstract The paper focuses on the development of balneal care provision and its current state in the Czech spa industry in connection with the changes in legislation. In particular, the period of 2000–2015 is specified, including the survey of positive and negative changes resulting from the changes in legal norms regulating the balneal care provision. Special attention is paid to two turning points in the balneal care provision: the turn of 2012 and 2013 and the turn of 2014 and 2015, which were significantly affected by the changing legislation.","PeriodicalId":30657,"journal":{"name":"Czech Journal of Tourism Journal of Masaryk University","volume":"16 1","pages":"104 - 93"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88789032","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Spa industry is presently an inherent part of Slovak tourism. For this reason, it has become a major interest of scientific and professional literature (economics, management, sociology, or geography). The main topic of this paper is the evaluation of tourism in Slovakia through a geographic analysis. This paper briefly evaluates the development and the importance of spa, spa tourism and wellness and their main research areas and issues. Furthermore, the primary sources of tourism development, the overview of spa tourism and the wellness resorts, the accommodation establishments and the visitation rate are evaluated as well. In conclusion, functional and spatial typification of spa tourism and wellness in Slovakia is presented. The structure of the paper is designed to be appropriate for a comparison with V4 countries.
{"title":"Spa and Wellness Tourism in Slovakia (A Geographical Analysis)","authors":"Anton Kasagranda, Daniel Gurňák","doi":"10.1515/cjot-2017-0002","DOIUrl":"https://doi.org/10.1515/cjot-2017-0002","url":null,"abstract":"Abstract Spa industry is presently an inherent part of Slovak tourism. For this reason, it has become a major interest of scientific and professional literature (economics, management, sociology, or geography). The main topic of this paper is the evaluation of tourism in Slovakia through a geographic analysis. This paper briefly evaluates the development and the importance of spa, spa tourism and wellness and their main research areas and issues. Furthermore, the primary sources of tourism development, the overview of spa tourism and the wellness resorts, the accommodation establishments and the visitation rate are evaluated as well. In conclusion, functional and spatial typification of spa tourism and wellness in Slovakia is presented. The structure of the paper is designed to be appropriate for a comparison with V4 countries.","PeriodicalId":30657,"journal":{"name":"Czech Journal of Tourism Journal of Masaryk University","volume":"68 1","pages":"27 - 53"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75369925","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract The aim of the paper is to present the situation of the spa resorts in Poland from the geographical point of view, emphasizing especially the tourist context of their existence. This article firstly deals with the brief history of spas in Poland and the definition of the phenomenon, presented in the Polish literature and legal acts. The main part of the paper presents the geographical analysis of the phenomenon: spatial distribution of the activities allowed by law, localization concerning the different kind of landscapes that accompanies the spas, natural and curative resources and the medical treatments based on their potential. In addition, the tourist context analysed with the support of the statistical data of the accommodation units, tourist sand its preferences, and health tourist establishments in the spa resorts and its usage is also crucial. The perspectives of the spa tourism development in Poland concerning the potential and obstacles are presented.
{"title":"Spa and Wellness Tourism in Poland - A New Geographical Analysis","authors":"Krzysztof Widawski","doi":"10.1515/cjot-2017-0004","DOIUrl":"https://doi.org/10.1515/cjot-2017-0004","url":null,"abstract":"Abstract The aim of the paper is to present the situation of the spa resorts in Poland from the geographical point of view, emphasizing especially the tourist context of their existence. This article firstly deals with the brief history of spas in Poland and the definition of the phenomenon, presented in the Polish literature and legal acts. The main part of the paper presents the geographical analysis of the phenomenon: spatial distribution of the activities allowed by law, localization concerning the different kind of landscapes that accompanies the spas, natural and curative resources and the medical treatments based on their potential. In addition, the tourist context analysed with the support of the statistical data of the accommodation units, tourist sand its preferences, and health tourist establishments in the spa resorts and its usage is also crucial. The perspectives of the spa tourism development in Poland concerning the potential and obstacles are presented.","PeriodicalId":30657,"journal":{"name":"Czech Journal of Tourism Journal of Masaryk University","volume":"44 1","pages":"69 - 92"},"PeriodicalIF":0.0,"publicationDate":"2017-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79094299","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract This case study analyses characteristics of the implementation of environmental strategies in hotels. Results were found to be highly variable between hotels. They also highlight the need for greater momentum for this new type of business model. For the development of this research, a multi-method study approach was adopted, with a mixed methodology to the hotel industry of the state of Sinaloa, Mexico. This was done through executive interviews in addition to the application of a compliance guide to 11 companies selected from the sector. Relevant aspects are considered through a review of the hotel sector and sustainability, consumer trends, sustainability in the tourism market and development phases for corporate sustainability.
{"title":"Environmental Sustainability Analysis as a Competitive Strategy in the Hotel Industry of Sinaloa, Mexico","authors":"Beatriz López-Illán, Juan Pedro Ibarra-Michel","doi":"10.1515/cjot-2017-0009","DOIUrl":"https://doi.org/10.1515/cjot-2017-0009","url":null,"abstract":"Abstract This case study analyses characteristics of the implementation of environmental strategies in hotels. Results were found to be highly variable between hotels. They also highlight the need for greater momentum for this new type of business model. For the development of this research, a multi-method study approach was adopted, with a mixed methodology to the hotel industry of the state of Sinaloa, Mexico. This was done through executive interviews in addition to the application of a compliance guide to 11 companies selected from the sector. Relevant aspects are considered through a review of the hotel sector and sustainability, consumer trends, sustainability in the tourism market and development phases for corporate sustainability.","PeriodicalId":30657,"journal":{"name":"Czech Journal of Tourism Journal of Masaryk University","volume":"52 1","pages":"171 - 186"},"PeriodicalIF":0.0,"publicationDate":"2017-02-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81542077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract This paper summarizes theoretical knowledge related to an issue of assessment of tourism impacts on a tourism destination. This paper pays special attention to stakeholders’ perception of tourism impacts as a popular approach to tourism impacts assessment in recent decades. Its aim is to map the key research focused on classification and assessment of tourism impacts in relation to regional stakeholders, using a summary and comparison of various research approaches over the past decades. The paper uses an integrative literature review of 28 papers published in top-rated journals which can be considered as a relevant sample of the research effort from the beginnings of 1990s. It compares commonly used approaches to the classification and assessment of tourism impacts through a comparative content analysis and points out their common characteristics and differences. The secondary aim is to define research implications as a theoretical and methodical basis for future research aimed at this topic.
{"title":"Towards a Theory of Stakeholders’ Perception of Tourism Impacts","authors":"Martin Luštický, M. Musil","doi":"10.1515/cjot-2016-0006","DOIUrl":"https://doi.org/10.1515/cjot-2016-0006","url":null,"abstract":"Abstract This paper summarizes theoretical knowledge related to an issue of assessment of tourism impacts on a tourism destination. This paper pays special attention to stakeholders’ perception of tourism impacts as a popular approach to tourism impacts assessment in recent decades. Its aim is to map the key research focused on classification and assessment of tourism impacts in relation to regional stakeholders, using a summary and comparison of various research approaches over the past decades. The paper uses an integrative literature review of 28 papers published in top-rated journals which can be considered as a relevant sample of the research effort from the beginnings of 1990s. It compares commonly used approaches to the classification and assessment of tourism impacts through a comparative content analysis and points out their common characteristics and differences. The secondary aim is to define research implications as a theoretical and methodical basis for future research aimed at this topic.","PeriodicalId":30657,"journal":{"name":"Czech Journal of Tourism Journal of Masaryk University","volume":"8 1","pages":"110 - 93"},"PeriodicalIF":0.0,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73087271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Comprehensive understanding of the destination perception by its visitors represents one of the key prerequisites of professional destination management on its both strategic and tactical level. This study continues in previous research focused on the analysis of the perception of different landscape types of the Czech Republic, zooming this time on the perception of the landscape of the Bohemian Paradise destination. The emphasis is put on the understanding of manifestations of genius loci and the exogenous factors in the landscape perception. The participant ´s observation of visitors’ behaviour, evaluation of their spontaneous discussions and comments, structured interviews and introspection supplemented by recordings of exogenous factors represented methods used to get an insight into the perception of landscape and genius loci manifestation in the selected research localities. The qualitative research strategy in the form of pilot research led to the confirmation of suitability of applied methods and to the formulation of the preliminary hypotheses of the future quantitative research. The findings of this pilot research indicate the correctness of the assumption of the exogenous factors (weather, daytimes and seasons of the year) influence on the landscape perception as well as the manifestation of the genius loci perceived by the majority of visitors.
{"title":"Landscape Perception of the Bohemian Paradise","authors":"M. Bušek, M. Pásková, J. Zelenka","doi":"10.1515/cjot-2016-0007","DOIUrl":"https://doi.org/10.1515/cjot-2016-0007","url":null,"abstract":"Abstract Comprehensive understanding of the destination perception by its visitors represents one of the key prerequisites of professional destination management on its both strategic and tactical level. This study continues in previous research focused on the analysis of the perception of different landscape types of the Czech Republic, zooming this time on the perception of the landscape of the Bohemian Paradise destination. The emphasis is put on the understanding of manifestations of genius loci and the exogenous factors in the landscape perception. The participant ´s observation of visitors’ behaviour, evaluation of their spontaneous discussions and comments, structured interviews and introspection supplemented by recordings of exogenous factors represented methods used to get an insight into the perception of landscape and genius loci manifestation in the selected research localities. The qualitative research strategy in the form of pilot research led to the confirmation of suitability of applied methods and to the formulation of the preliminary hypotheses of the future quantitative research. The findings of this pilot research indicate the correctness of the assumption of the exogenous factors (weather, daytimes and seasons of the year) influence on the landscape perception as well as the manifestation of the genius loci perceived by the majority of visitors.","PeriodicalId":30657,"journal":{"name":"Czech Journal of Tourism Journal of Masaryk University","volume":"19 1","pages":"111 - 133"},"PeriodicalIF":0.0,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73901094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract In recent years, governments of developing countries have been much more active in destination management and development than they used to be in the past. However, the challenge many governments face is to determine an appropriate level of involvement. This study investigates the role government plays in tourism competitiveness by applying a panel data analysis to the Central American region. The results reveal that government plays an important role in tourism. The data provide evidence that a new theory may emerge as it pertains to tourism and developing countries. Furthermore, such discovery only reinforces the issue of free riders tourism faces and the role of ‘shadow’ economy in the Central American region.
{"title":"The Role of Government in Tourism: Linking Competitiveness, Freedom, and Developing Economies","authors":"Marketa Kubickova","doi":"10.1515/cjot-2016-0005","DOIUrl":"https://doi.org/10.1515/cjot-2016-0005","url":null,"abstract":"Abstract In recent years, governments of developing countries have been much more active in destination management and development than they used to be in the past. However, the challenge many governments face is to determine an appropriate level of involvement. This study investigates the role government plays in tourism competitiveness by applying a panel data analysis to the Central American region. The results reveal that government plays an important role in tourism. The data provide evidence that a new theory may emerge as it pertains to tourism and developing countries. Furthermore, such discovery only reinforces the issue of free riders tourism faces and the role of ‘shadow’ economy in the Central American region.","PeriodicalId":30657,"journal":{"name":"Czech Journal of Tourism Journal of Masaryk University","volume":"87 3 1","pages":"73 - 92"},"PeriodicalIF":0.0,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76949182","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Oghojafor Ben Akpoyomare, Ladipo Patrick Kunle Adeosun, R. A. Ganiyu
Abstract Air travellers are increasingly becoming more demanding in terms of their expectations of the quality of service offered by airline carriers. Hence, operators must improve service delivery to retain their loyalty. This study investigates the relationship between airline service quality dimensions and customer loyalty among air passengers in Lagos state. Causal research design was adopted to examine the aforementioned relationship. Convenience sampling technique was used to survey 600 air travellers. Data collected from the respondents were analysed by using Pearson correlation analysis and Anova. The findings reveal that the service quality and its dimensions are positive and significantly related to each other, overall service quality and customer loyalty. The results of the study indicate no significant difference between customers’ travelling for different motives in their perception of the quality of services. It was also discovered that flight frequency was insignificantly connected to customer loyalty. In line with the above findings, the study concludes that the airline service quality improvement initiatives should begin with recognition of customers’ needs. Correspondingly, airline operators should cultivate strategies to fulfil their service promise along the service quality dimensions, most important to air travellers to enhance customer loyalty.
{"title":"Airline Service Quality Dimensions and Customer Loyalty: Empirical Evidence from Air Passengers’ in Lagos State","authors":"Oghojafor Ben Akpoyomare, Ladipo Patrick Kunle Adeosun, R. A. Ganiyu","doi":"10.1515/cjot-2016-0009","DOIUrl":"https://doi.org/10.1515/cjot-2016-0009","url":null,"abstract":"Abstract Air travellers are increasingly becoming more demanding in terms of their expectations of the quality of service offered by airline carriers. Hence, operators must improve service delivery to retain their loyalty. This study investigates the relationship between airline service quality dimensions and customer loyalty among air passengers in Lagos state. Causal research design was adopted to examine the aforementioned relationship. Convenience sampling technique was used to survey 600 air travellers. Data collected from the respondents were analysed by using Pearson correlation analysis and Anova. The findings reveal that the service quality and its dimensions are positive and significantly related to each other, overall service quality and customer loyalty. The results of the study indicate no significant difference between customers’ travelling for different motives in their perception of the quality of services. It was also discovered that flight frequency was insignificantly connected to customer loyalty. In line with the above findings, the study concludes that the airline service quality improvement initiatives should begin with recognition of customers’ needs. Correspondingly, airline operators should cultivate strategies to fulfil their service promise along the service quality dimensions, most important to air travellers to enhance customer loyalty.","PeriodicalId":30657,"journal":{"name":"Czech Journal of Tourism Journal of Masaryk University","volume":"24 1","pages":"155 - 171"},"PeriodicalIF":0.0,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76532798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract The concept of ecotourism evolves differently in developing and developed nations due to which the basic principles of ecotourism are in question. The existing literature on ecotourism suggests ambiguity in conceptual understanding of ecotourism. Due to this qualm, ecotourism is evolving into various forms. Different stakeholders with varying objectives related to ecotourism make it further difficult to form the consensus on what constitutes ecotourism. Without the clear understanding of ecotourism, it is difficult to evolve ethics on which the ecotourism principles are based. The focus of this research is to find out the principle components or themes of ecotourism using a content analysis for the development of ecotourism policy and applications. This study identified six key components of ecotourism which are widely accepted by researchers and could be used to shape the fundamental understanding of ecotourism. These themes are: (1) Nature oriented travel; (2) Support of conservation; (3) Learning and appreciation; (4) Socio-economic development of local area; (5) Support and respect for local culture and (6) Local people (area) participation.
{"title":"Ecotourism revisited: Last twenty-five years","authors":"A. Chandel, Sita Mishra","doi":"10.1515/cjot-2016-0008","DOIUrl":"https://doi.org/10.1515/cjot-2016-0008","url":null,"abstract":"Abstract The concept of ecotourism evolves differently in developing and developed nations due to which the basic principles of ecotourism are in question. The existing literature on ecotourism suggests ambiguity in conceptual understanding of ecotourism. Due to this qualm, ecotourism is evolving into various forms. Different stakeholders with varying objectives related to ecotourism make it further difficult to form the consensus on what constitutes ecotourism. Without the clear understanding of ecotourism, it is difficult to evolve ethics on which the ecotourism principles are based. The focus of this research is to find out the principle components or themes of ecotourism using a content analysis for the development of ecotourism policy and applications. This study identified six key components of ecotourism which are widely accepted by researchers and could be used to shape the fundamental understanding of ecotourism. These themes are: (1) Nature oriented travel; (2) Support of conservation; (3) Learning and appreciation; (4) Socio-economic development of local area; (5) Support and respect for local culture and (6) Local people (area) participation.","PeriodicalId":30657,"journal":{"name":"Czech Journal of Tourism Journal of Masaryk University","volume":"5 1","pages":"135 - 154"},"PeriodicalIF":0.0,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84980713","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Abstract Academics perceive a great potential of virtual worlds in various areas, including tourism and education. Efforts adapting the virtual worlds in practice are, however, still marginal. There is no clear definition of the virtual world. Therefore the author of this article attempts to provide one. The paper also focuses on the barriers of a wider exploitation of the virtual worlds and discusses the principles that might help to increase their potential in tourism area. One of the principles – gamification – favours a wider adaptation of the virtual worlds in tourism. Applying gamification principles provides visitors with some unique experiences while serving as a powerful marketing tool for institutions. The benefits of implementing tourism education activities based on cooperative principles set in an immersive environment of the virtual worlds are depicted afterwards. Finally, this paper includes successful case studies, which show advantages and drawbacks of some approaches in exploiting the virtual worlds in tourism and tourism education.
{"title":"Exploitation of the Virtual Worlds in Tourism and Tourism Education","authors":"Pavel Zejda, David Zejda","doi":"10.1515/cjot-2016-0010","DOIUrl":"https://doi.org/10.1515/cjot-2016-0010","url":null,"abstract":"Abstract Academics perceive a great potential of virtual worlds in various areas, including tourism and education. Efforts adapting the virtual worlds in practice are, however, still marginal. There is no clear definition of the virtual world. Therefore the author of this article attempts to provide one. The paper also focuses on the barriers of a wider exploitation of the virtual worlds and discusses the principles that might help to increase their potential in tourism area. One of the principles – gamification – favours a wider adaptation of the virtual worlds in tourism. Applying gamification principles provides visitors with some unique experiences while serving as a powerful marketing tool for institutions. The benefits of implementing tourism education activities based on cooperative principles set in an immersive environment of the virtual worlds are depicted afterwards. Finally, this paper includes successful case studies, which show advantages and drawbacks of some approaches in exploiting the virtual worlds in tourism and tourism education.","PeriodicalId":30657,"journal":{"name":"Czech Journal of Tourism Journal of Masaryk University","volume":"145 1","pages":"173 - 188"},"PeriodicalIF":0.0,"publicationDate":"2016-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80495507","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}