{"title":"Penerapan Algoritma Naïve Bayes Untuk Penentuan Diagnosa Obesitas Pada Peserta Sosialisasi Deteksi Dini Penyakit Tidak Menular (PTM)","authors":"Ida Maryani, Irmayansyah Irmayansyah","doi":"10.36350/jbs.v13i2.200","DOIUrl":"https://doi.org/10.36350/jbs.v13i2.200","url":null,"abstract":"","PeriodicalId":30843,"journal":{"name":"Jurnal Teknosains Jurnal Ilmiah Sains dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85397805","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Nusuki Syari'ati Fathimah, Tsabita Widya Septivani, E. F. Rahman, W. Wahyudin
Logical thinking skills play an important role in learning computer system subjects, especially in basic logic gates material. The purpose of this study was to examine the growth of students' logical thinking skills in the computer system subject using Arduino as a learning utility. In this research, a pre-experimental design with a pretest-posttest one-group design was implemented. The 30 students of class X-RPL in SMK Sangkuriang Cimahi are used as subjects in this study. A test with a logical thinking indicator was used to assess the pupils' logical thinking abilities. The indicators consist of the ability to think logically, give an argument, and draw a conclusion. Based on n-gain analysis, the result shows that the student’s ability in logical thinking was barely increased with a gain score of 0,214. More specifically, the application of Arduino has a bigger influence on the ability to think logically and give an argument than its influence on the ability to draw a conclusion.
{"title":"The Development of Students’ Logical Thinking Skills Using Arduino as A Learning Utility in the Computer System Subject","authors":"Nusuki Syari'ati Fathimah, Tsabita Widya Septivani, E. F. Rahman, W. Wahyudin","doi":"10.36350/jbs.v13i2.218","DOIUrl":"https://doi.org/10.36350/jbs.v13i2.218","url":null,"abstract":"Logical thinking skills play an important role in learning computer system subjects, especially in basic logic gates material. The purpose of this study was to examine the growth of students' logical thinking skills in the computer system subject using Arduino as a learning utility. In this research, a pre-experimental design with a pretest-posttest one-group design was implemented. The 30 students of class X-RPL in SMK Sangkuriang Cimahi are used as subjects in this study. A test with a logical thinking indicator was used to assess the pupils' logical thinking abilities. The indicators consist of the ability to think logically, give an argument, and draw a conclusion. Based on n-gain analysis, the result shows that the student’s ability in logical thinking was barely increased with a gain score of 0,214. More specifically, the application of Arduino has a bigger influence on the ability to think logically and give an argument than its influence on the ability to draw a conclusion.","PeriodicalId":30843,"journal":{"name":"Jurnal Teknosains Jurnal Ilmiah Sains dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78222112","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
I. Putra, Anak Agung Pertiwi Kumala Sari, Nyoman Trinity Laksmi Maharani
Bali is renowned as a tourist destination with its natural beauty and religious traditions, earning it the nickname "Island of a Thousand Temples." In this era, the dissemination of information related to Bali's holy temples has become increasingly difficult to find and confirm its authenticity. Therefore, by focusing on the research object of the "Pura Teluk Terima" and incorporating the development of the digital era, as well as addressing the issues faced by prospective visitors by involving several respondent samples, a design thinking method was implemented to design an information system. The outcome of this design is a prototype that allows visitors to gain a deeper understanding of the Pura Teluk Terima. Once the information system was ready for testing, it underwent usability testing using the System Usability Scale method, achieving an excellent score of 82.8125 with a grade of B
巴厘岛以其自然美景和宗教传统而闻名于世，被称为“千庙之岛”。在这个时代，有关巴厘岛神庙的信息传播越来越难以发现和确认其真实性。因此，围绕“Pura Teluk Terima”的研究对象，结合数字时代的发展，并通过涉及多个受访者样本来解决潜在游客面临的问题，采用设计思维方法来设计信息系统。这个设计的结果是一个原型，可以让游客更深入地了解Pura Teluk Terima。信息系统准备测试后，使用系统可用性量表方法对其进行可用性测试，获得了82.8125的优异分数，B级
{"title":"Perancangan User Interface Pura Teluk Terima Dengan Metode Design Thinking","authors":"I. Putra, Anak Agung Pertiwi Kumala Sari, Nyoman Trinity Laksmi Maharani","doi":"10.36350/jbs.v13i2.210","DOIUrl":"https://doi.org/10.36350/jbs.v13i2.210","url":null,"abstract":"Bali is renowned as a tourist destination with its natural beauty and religious traditions, earning it the nickname \"Island of a Thousand Temples.\" In this era, the dissemination of information related to Bali's holy temples has become increasingly difficult to find and confirm its authenticity. Therefore, by focusing on the research object of the \"Pura Teluk Terima\" and incorporating the development of the digital era, as well as addressing the issues faced by prospective visitors by involving several respondent samples, a design thinking method was implemented to design an information system. The outcome of this design is a prototype that allows visitors to gain a deeper understanding of the Pura Teluk Terima. Once the information system was ready for testing, it underwent usability testing using the System Usability Scale method, achieving an excellent score of 82.8125 with a grade of B","PeriodicalId":30843,"journal":{"name":"Jurnal Teknosains Jurnal Ilmiah Sains dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74556646","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
E. Susanto, Fahri Hamdani, J. A. Putra, Ardi Susanto
Tourism activities are activities that are quite influential in boosting the economy in an area because they have abundant natural resource potential, interesting culture and unique and delicious culinary delights, which will help the community to improve the economy of each tourist area, by taking advantage of technological advances, namely internet, tourism objects in Sumbawa Regency can be easily promoted through a web-based application, in which there is various information related to tourism in Sumbawa Regency. Sumbawa Regency requires a Web Application so that it can help introduce tourism in the Sumbawa Regency to the wider community, especially people who are outside Sumbawa. Waterfall is the method used for the information system. Making this application will make it easier for the public to access information about tourism in Sumbawa Regency.
{"title":"Aplikasi Sumbawa Excursion Berbasis Web Menggunakan Metode Waterfall","authors":"E. Susanto, Fahri Hamdani, J. A. Putra, Ardi Susanto","doi":"10.36350/jbs.v13i2.207","DOIUrl":"https://doi.org/10.36350/jbs.v13i2.207","url":null,"abstract":"Tourism activities are activities that are quite influential in boosting the economy in an area because they have abundant natural resource potential, interesting culture and unique and delicious culinary delights, which will help the community to improve the economy of each tourist area, by taking advantage of technological advances, namely internet, tourism objects in Sumbawa Regency can be easily promoted through a web-based application, in which there is various information related to tourism in Sumbawa Regency. Sumbawa Regency requires a Web Application so that it can help introduce tourism in the Sumbawa Regency to the wider community, especially people who are outside Sumbawa. Waterfall is the method used for the information system. Making this application will make it easier for the public to access information about tourism in Sumbawa Regency.","PeriodicalId":30843,"journal":{"name":"Jurnal Teknosains Jurnal Ilmiah Sains dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83474682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In The educational unit is one of the tools to achieve educational goals in Indonesia. Most educational institutions in Indonesia are still experiencing some problems in selecting candidates for assistance, because they are still evaluating in a conventional way so that it is feared that the recipients of the assistance will be students or students not fairly and appropriately. target. Therefore, it is necessary to create a Decision Support System for Recipients of Santri or Student Assistance, to determine which students or students fall within the criteria for being eligible to receive such assistance. The criteria used are 6 criteria, namely parents' income, crafts, type of floor of the house, average report card score, parents' occupation, and vehicle ownership. Making this system uses the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method, which is a decision-making method with a hierarchical structure, which is indeed included in the Multi Criteria Decision Making (MCDM).
在印尼，教育单位是实现教育目标的工具之一。印度尼西亚的大多数教育机构在选择援助候选人方面仍然遇到一些问题，因为它们仍然以传统的方式进行评估，因此担心援助的接受者将是学生或不公平和适当的学生。目标。因此，有必要为Santri或学生援助接受者建立一个决策支持系统，以确定哪些学生或学生符合获得此类援助的资格标准。使用的标准是6个标准，即父母的收入、手艺、房子的地板类型、平均成绩单分数、父母的职业和车辆拥有量。该系统采用了TOPSIS (technical for Order of Preference by Similarity to Ideal Solution)方法，这是一种具有层次结构的决策方法，确实包含在多准则决策(Multi - Criteria Decision Making, MCDM)中。
{"title":"Penerapan Metode TOPSIS Untuk Menentukan Penerima Bantuan Santri Kurang Mampu Pada Lembaga Pendidikan Islam Pondok Pesantren","authors":"Qoif Sahroni, Derman Janner Lubis","doi":"10.36350/jbs.v13i2.211","DOIUrl":"https://doi.org/10.36350/jbs.v13i2.211","url":null,"abstract":"In The educational unit is one of the tools to achieve educational goals in Indonesia. Most educational institutions in Indonesia are still experiencing some problems in selecting candidates for assistance, because they are still evaluating in a conventional way so that it is feared that the recipients of the assistance will be students or students not fairly and appropriately. target. Therefore, it is necessary to create a Decision Support System for Recipients of Santri or Student Assistance, to determine which students or students fall within the criteria for being eligible to receive such assistance. The criteria used are 6 criteria, namely parents' income, crafts, type of floor of the house, average report card score, parents' occupation, and vehicle ownership. Making this system uses the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method, which is a decision-making method with a hierarchical structure, which is indeed included in the Multi Criteria Decision Making (MCDM).","PeriodicalId":30843,"journal":{"name":"Jurnal Teknosains Jurnal Ilmiah Sains dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87666052","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Safira Noor Andinia, Graha Prakarsa, Vani Maharani Nasution
{"title":"Analisis Faktor-faktor yang Mempengaruhi Penerimaan Pengguna QRIS di Indonesia","authors":"Safira Noor Andinia, Graha Prakarsa, Vani Maharani Nasution","doi":"10.36350/jbs.v13i2.206","DOIUrl":"https://doi.org/10.36350/jbs.v13i2.206","url":null,"abstract":"","PeriodicalId":30843,"journal":{"name":"Jurnal Teknosains Jurnal Ilmiah Sains dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85373525","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
AMIK HASS Bandung is a private university engaged in D3 education with an Informatics Management study program. Amik Hass Bandung has many activities in each of his learning activities, one of which is the attendance process. The attendance data collection process is carried out by filling out and collecting documents that have been filled out by students or employees so that the data recording process is still a bit long, it is necessary to have an application that helps the data management process more effectively and report results quickly, precisely and accurately. In the preparation of this final report, there are several methods of analyzing, namely Class Diagrams, and prototypes. In addition, the author also uses data collection techniques in the form of observations related to this research and the software used is PHP, Java, Android Studio and MySQL
AMIK HASS万隆是一所私立大学，从事D3教育，提供信息管理学习计划。Amik Hass万隆在他的每一次学习活动中都有很多活动，其中之一就是出席过程。考勤数据收集过程是通过填写和收集学生或员工填写的文件来进行的，因此数据记录过程仍然有点长，需要有一个应用程序来帮助数据管理过程更有效，报告结果快速，准确，准确。在这份最终报告的准备过程中，有几种分析方法，分别是类图和原型。此外，作者还使用了与本研究相关的观察形式的数据收集技术，使用的软件是PHP, Java, Android Studio和MySQL
{"title":"Rancang Bangun Aplikasi Presensi Online Menggunakan QR Code Scanner dan Lokasi Berbasis Android","authors":"Tarsinah Sumarni, R. Pratama","doi":"10.36350/jbs.v13i2.203","DOIUrl":"https://doi.org/10.36350/jbs.v13i2.203","url":null,"abstract":"AMIK HASS Bandung is a private university engaged in D3 education with an Informatics Management study program. Amik Hass Bandung has many activities in each of his learning activities, one of which is the attendance process. The attendance data collection process is carried out by filling out and collecting documents that have been filled out by students or employees so that the data recording process is still a bit long, it is necessary to have an application that helps the data management process more effectively and report results quickly, precisely and accurately. In the preparation of this final report, there are several methods of analyzing, namely Class Diagrams, and prototypes. In addition, the author also uses data collection techniques in the form of observations related to this research and the software used is PHP, Java, Android Studio and MySQL","PeriodicalId":30843,"journal":{"name":"Jurnal Teknosains Jurnal Ilmiah Sains dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80729945","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lesmono Nicko Louis Renando, Anggoro Prasetyo Utomo, Ricky Doddy Sianturi
PT XYZ is the exclusive provider of rail transportation services for goods delivery in Indonesia. Interviews were conducted with customers related to PT XYZ's services. Based on the results of the interviews, it can be seen that the current service is not satisfying to customers, so it is necessary to conduct research on the quality of services currently provided by PT XYZ. The purpose of this study is to analyze PT XYZ's service quality, analyze which attributes need to be improved and maintained, and set priorities for attributes that need to be improved. The method to be used is IPA and Kano using SERVQUAL. The IPA method is used to map the gap between performance and customer expectations in a Cartesian diagram. Furthermore, calculations are carried out using the Kano method, so that the priority of service attributes that will be improved is produced. There are 15 service attributes to be analyzed in this research. After processing data on 50 respondents, the results of this study indicate that PT XYZ's service quality from the customer's point of view is not satisfactory. Therefore, it is necessary to improve service quality at PT XYZ. There are 3 attributes that are prioritized for improvement and 6 attributes that need to be maintained. Business Process Model and Notation (BPMN) will help PT XYZ improve service quality by utilizing an integrated information system.
{"title":"Analisis Kualitas Pelayanan Dengan Metode Importance-Performance Analysis dan Metode Kano Pada PT XYZ","authors":"Lesmono Nicko Louis Renando, Anggoro Prasetyo Utomo, Ricky Doddy Sianturi","doi":"10.36350/jbs.v13i2.208","DOIUrl":"https://doi.org/10.36350/jbs.v13i2.208","url":null,"abstract":"PT XYZ is the exclusive provider of rail transportation services for goods delivery in Indonesia. Interviews were conducted with customers related to PT XYZ's services. Based on the results of the interviews, it can be seen that the current service is not satisfying to customers, so it is necessary to conduct research on the quality of services currently provided by PT XYZ. The purpose of this study is to analyze PT XYZ's service quality, analyze which attributes need to be improved and maintained, and set priorities for attributes that need to be improved. The method to be used is IPA and Kano using SERVQUAL. The IPA method is used to map the gap between performance and customer expectations in a Cartesian diagram. Furthermore, calculations are carried out using the Kano method, so that the priority of service attributes that will be improved is produced. There are 15 service attributes to be analyzed in this research. After processing data on 50 respondents, the results of this study indicate that PT XYZ's service quality from the customer's point of view is not satisfactory. Therefore, it is necessary to improve service quality at PT XYZ. There are 3 attributes that are prioritized for improvement and 6 attributes that need to be maintained. Business Process Model and Notation (BPMN) will help PT XYZ improve service quality by utilizing an integrated information system.","PeriodicalId":30843,"journal":{"name":"Jurnal Teknosains Jurnal Ilmiah Sains dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90516643","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The procuring books is one of the jobs of a librarian both in the university library and the public library, the procurement of books itself has several stages and one of them is determining the priority books to provide and also recommendations for additional books or other supports. In one of the libraries in the city of Bogor, they still have problems in determining the title of the book to be held because the way of work and the assessment process that is still carried out is still conventional and repetitive, therefore in this study, a Decision Support System was created that can determine the title of the book. priority in procurement. The method used is the TOPSIS method. The results of the calculation of the Topsis method are in the form of a ranking using book titles as an alternative, as well as several special criteria used and approved by the relevant Libraries such as Book Availability, Types of Books
{"title":"Penerapan Metode Topsis Untuk Menentukan Buku Favorit Dalam Pengadaan Buku Perpustakaan","authors":"Habsyi Ikhlashul Ariq, Adiat Pariddudin","doi":"10.36350/jbs.v13i2.214","DOIUrl":"https://doi.org/10.36350/jbs.v13i2.214","url":null,"abstract":"The procuring books is one of the jobs of a librarian both in the university library and the public library, the procurement of books itself has several stages and one of them is determining the priority books to provide and also recommendations for additional books or other supports. In one of the libraries in the city of Bogor, they still have problems in determining the title of the book to be held because the way of work and the assessment process that is still carried out is still conventional and repetitive, therefore in this study, a Decision Support System was created that can determine the title of the book. priority in procurement. The method used is the TOPSIS method. The results of the calculation of the Topsis method are in the form of a ranking using book titles as an alternative, as well as several special criteria used and approved by the relevant Libraries such as Book Availability, Types of Books","PeriodicalId":30843,"journal":{"name":"Jurnal Teknosains Jurnal Ilmiah Sains dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89151231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Penelitian ini berjudul Pengaruh Kualitas Pelayanan dan Harga Produk Terhadap Kepuasan Pelanggan Di Toko Retraco Panton Labu yang bertujuan untuk mengetahui seberapa besar Kualitas Pelayanan dan Harga Produk dapat mempengaruhi Kepuasan Pelanggan Di Toko Retraco Panton Labu. Populasi dari penelitian ini adalah pelanggan yang berbelanja di Toko Retraco pada bulan Agustus 2017 dan banyaknya sampel sebesar 22 pelanggan di Toko Retraco, pengambilan sampel menggunakan rumus Solvin. Variabel bebas dalam penelitian ini adalah Kualitas Pelayanan (X1) dan Harga Produk (X2) sedangkan Variabel terikat yaitu Kepuasan Pelanggan (Y). Dari Hasil Penelitian uji r sebesar 0,757 menunjukkan bahwa nilai r sebesar ini berada dalam kategori kuat, jika dilihat dari pengaruh Kualitas Pelayanan dan Harga Produk Terhadap Kepuasan Pelanggan Di Toko Retraco. Sedangkan hasil perhitungan uji F-hitung diperoleh nilai Fhitung > Ftabel sebesar 12,738 > 3,52 dengan nilai signifikansi sebesar 0,000. Jika nilai Fhitung > Ftabel dengan tingkat signifikansi < α = 0,05, maka hipotesis menyatakan menerima Ha dan menolak H0, dalam artian secara simultan (bersama-sama) dapat disimpulkan bahwa kualitas pelayanan dan harga produk berpengaruh terhadap kepuasan pelanggan pada toko Retraco.
{"title":"Kepuasaan Pelanggan Di Toko Bangunan Retraco Panton Labu","authors":"Zakaria Yahya","doi":"10.51179/ltr2.v7i2.2048","DOIUrl":"https://doi.org/10.51179/ltr2.v7i2.2048","url":null,"abstract":"Penelitian ini berjudul Pengaruh Kualitas Pelayanan dan Harga Produk Terhadap Kepuasan Pelanggan Di Toko Retraco Panton Labu yang bertujuan untuk mengetahui seberapa besar Kualitas Pelayanan dan Harga Produk dapat mempengaruhi Kepuasan Pelanggan Di Toko Retraco Panton Labu. Populasi dari penelitian ini adalah pelanggan yang berbelanja di Toko Retraco pada bulan Agustus 2017 dan banyaknya sampel sebesar 22 pelanggan di Toko Retraco, pengambilan sampel menggunakan rumus Solvin. Variabel bebas dalam penelitian ini adalah Kualitas Pelayanan (X1) dan Harga Produk (X2) sedangkan Variabel terikat yaitu Kepuasan Pelanggan (Y). Dari Hasil Penelitian uji r sebesar 0,757 menunjukkan bahwa nilai r sebesar ini berada dalam kategori kuat, jika dilihat dari pengaruh Kualitas Pelayanan dan Harga Produk Terhadap Kepuasan Pelanggan Di Toko Retraco. Sedangkan hasil perhitungan uji F-hitung diperoleh nilai Fhitung > Ftabel sebesar 12,738 > 3,52 dengan nilai signifikansi sebesar 0,000. Jika nilai Fhitung > Ftabel dengan tingkat signifikansi < α = 0,05, maka hipotesis menyatakan menerima Ha dan menolak H0, dalam artian secara simultan (bersama-sama) dapat disimpulkan bahwa kualitas pelayanan dan harga produk berpengaruh terhadap kepuasan pelanggan pada toko Retraco.","PeriodicalId":30843,"journal":{"name":"Jurnal Teknosains Jurnal Ilmiah Sains dan Teknologi","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-07-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72849104","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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