Pub Date : 2021-07-30DOI: 10.21632/irjbs.14.1.1-12
M. Simanjuntak, Raisha Ulfa Saniyya
Awareness of rights and obligations as a consumer became one of the problems faced by consumers. One way to increase consumer awareness is to provide access to consumer education through media used by consumers. This article aimed to identify and analyze the effect of socio-demographic characteristics and consumer education media toward consumer empowerment on public transportation. This research used a cross-sectional study through an online survey of 100 users of public transportation. Data were analyzed using multiple regression analysis. The results showed that the consumer empowerment index is 44.56 and categorized as capable level. Also, female, early-aged adults (18 - 40 years), high education, employee, income range from IDR 2 000 000 to IDR 3 000 000 per capita per month, and an urban area were the most empowered consumers. In addition, employment status and media of consumer education positively and significantly influenced consumer empowerment.
{"title":"Consumer Empowerment in Transportation Sector","authors":"M. Simanjuntak, Raisha Ulfa Saniyya","doi":"10.21632/irjbs.14.1.1-12","DOIUrl":"https://doi.org/10.21632/irjbs.14.1.1-12","url":null,"abstract":"Awareness of rights and obligations as a consumer became one of the problems faced by consumers. One way to increase consumer awareness is to provide access to consumer education through media used by consumers. This article aimed to identify and analyze the effect of socio-demographic characteristics and consumer education media toward consumer empowerment on public transportation. This research used a cross-sectional study through an online survey of 100 users of public transportation. Data were analyzed using multiple regression analysis. The results showed that the consumer empowerment index is 44.56 and categorized as capable level. Also, female, early-aged adults (18 - 40 years), high education, employee, income range from IDR 2 000 000 to IDR 3 000 000 per capita per month, and an urban area were the most empowered consumers. In addition, employment status and media of consumer education positively and significantly influenced consumer empowerment.","PeriodicalId":31166,"journal":{"name":"International Research Journal of Business Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43109386","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-30DOI: 10.21632/irjbs.14.1.69-84
Anyebe I.D, Zubairu M.U, Onuh O.D
The purpose of this study is to conduct a systematic review on Financial Intermediaries (FI) with a view to review extant discourses, identify gaps and provide directions for future research in this area. The Systematic Assessment Quantitative Technique (SQAT) developed by Australian researchers Catherine Pickering and Jason Anthony Bryn in (2013), was used to identify and review 43 peer- reviewed Financial Intermediaries (FI) articles from ten high quality academic databases. The primary focus of FI articles in this review were on nine themes and two theories were predominant. The various themes developed from literatures were discussed. The findings of this study would look to guide policy planners and managers on the integral role of financial intermediaries in their daily activities stressing how its overarching function cuts across all facets our financial lives
本研究的目的是对金融中介机构(FI)进行系统的回顾，以期回顾现有的话语，找出差距，并为该领域的未来研究提供方向。澳大利亚研究人员Catherine Pickering和Jason Anthony Bryn于2013年开发的系统评估定量技术(SQAT)用于识别和审查来自10个高质量学术数据库的43篇同行评议的金融中介机构(FI)文章。本综述中FI文章的主要焦点集中在九个主题上，其中两个理论占主导地位。讨论了从文献中发展出来的各种主题。这项研究的结果旨在指导政策规划者和管理者了解金融中介机构在其日常活动中的不可或缺的作用，强调其首要功能如何贯穿我们金融生活的各个方面
{"title":"A Systematic Review of Financial Intermediaries Research","authors":"Anyebe I.D, Zubairu M.U, Onuh O.D","doi":"10.21632/irjbs.14.1.69-84","DOIUrl":"https://doi.org/10.21632/irjbs.14.1.69-84","url":null,"abstract":"The purpose of this study is to conduct a systematic review on Financial Intermediaries (FI) with a view to review extant discourses, identify gaps and provide directions for future research in this area. The Systematic Assessment Quantitative Technique (SQAT) developed by Australian researchers Catherine Pickering and Jason Anthony Bryn in (2013), was used to identify and review 43 peer- reviewed Financial Intermediaries (FI) articles from ten high quality academic databases. The primary focus of FI articles in this review were on nine themes and two theories were predominant. The various themes developed from literatures were discussed. The findings of this study would look to guide policy planners and managers on the integral role of financial intermediaries in their daily activities stressing how its overarching function cuts across all facets our financial lives","PeriodicalId":31166,"journal":{"name":"International Research Journal of Business Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44368508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-30DOI: 10.21632/irjbs.14.1.13-26
Aditya Septiandari, Samian Samian, Corina D. Riantoputra
One way of achieving work effectivity is by making sure employees show accountability. Accountability is becoming even more important during the pandemic, where organizations are forced make their employees work from home. This study aims to identify the process of how leaders and organizations can shape accountability. This research argues that leader humility may enhance employee’s perceived organizational support which eventually shaped employee’s accountability. This study was conducted toward 145 employees from a state-owned company in Jabodebek area via an online survey. This study finds (1) leader humility positively affect employee’s accountability; (2) leader humility positively affects perceived organizational support; (3) perceived organizational support positively affect employee’s accountability; (4) perceived organizational support significantly mediated the relationship between leader humility and accountability. The mediation model predicts 27% of accountability’s variance and is able to provide contribution to accountability’s studies that leader and organizational aspects are essentials in affecting accountability.
{"title":"Leader Humility and Employees’ Accountability During The Pandemic","authors":"Aditya Septiandari, Samian Samian, Corina D. Riantoputra","doi":"10.21632/irjbs.14.1.13-26","DOIUrl":"https://doi.org/10.21632/irjbs.14.1.13-26","url":null,"abstract":"One way of achieving work effectivity is by making sure employees show accountability. Accountability is becoming even more important during the pandemic, where organizations are forced make their employees work from home. This study aims to identify the process of how leaders and organizations can shape accountability. This research argues that leader humility may enhance employee’s perceived organizational support which eventually shaped employee’s accountability. This study was conducted toward 145 employees from a state-owned company in Jabodebek area via an online survey. This study finds (1) leader humility positively affect employee’s accountability; (2) leader humility positively affects perceived organizational support; (3) perceived organizational support positively affect employee’s accountability; (4) perceived organizational support significantly mediated the relationship between leader humility and accountability. The mediation model predicts 27% of accountability’s variance and is able to provide contribution to accountability’s studies that leader and organizational aspects are essentials in affecting accountability.","PeriodicalId":31166,"journal":{"name":"International Research Journal of Business Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43478886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-30DOI: 10.21632/irjbs.14.1.49-57
Ashok Kumar, Akshay Kumar Satsangi
This study focuses on identifying factors responsible for joining Multi-Level Marketing (MLM) business by the networkers and analysis of satisfaction level of networkers with respect to the mode of association with MLM business. A quantitative methodology with a survey technique was used on 305 selected networkers who operate their MLM business from Kanpur city. Factors responsible for encouraging people to join the MLM business as a networker are explored by the factor analytical approach. An independent T-test was employed to test the proposed hypothesis. This study found that earn income for meeting expenses, source of residual income, low investment and low risk, more leisure time, personality development, better lifestyle, enhance social interaction, and helping others are the key factors that motivate the networkers to join MLM business. Moreover, the networkers involved in MLM business through any mode of the association are equally satisfied with this business
{"title":"Factors Responsible for Joining MLM Business and Relation of Mode of Association with Networker’s Satisfaction","authors":"Ashok Kumar, Akshay Kumar Satsangi","doi":"10.21632/irjbs.14.1.49-57","DOIUrl":"https://doi.org/10.21632/irjbs.14.1.49-57","url":null,"abstract":"This study focuses on identifying factors responsible for joining Multi-Level Marketing (MLM) business by the networkers and analysis of satisfaction level of networkers with respect to the mode of association with MLM business. A quantitative methodology with a survey technique was used on 305 selected networkers who operate their MLM business from Kanpur city. Factors responsible for encouraging people to join the MLM business as a networker are explored by the factor analytical approach. An independent T-test was employed to test the proposed hypothesis. This study found that earn income for meeting expenses, source of residual income, low investment and low risk, more leisure time, personality development, better lifestyle, enhance social interaction, and helping others are the key factors that motivate the networkers to join MLM business. Moreover, the networkers involved in MLM business through any mode of the association are equally satisfied with this business","PeriodicalId":31166,"journal":{"name":"International Research Journal of Business Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41794272","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-30DOI: 10.21632/irjbs.14.1.85-97
Chinnaiah. P.M, Smt. Chythra P
The IT sector is one of the important sectors that contribute to the growth of Indian economy. The Industry adopted many measures to achieve a higher level of performance and to sustain their higher market share; one of such measures is working from Home (WFH). The Covid-19 pandemic badly affected the world economy. Therefore, to sustain the work progress the IT firms across the glove have adopted WFH method. Though there are many studies conducted to identify the challenges of working from home in the early stage of the covid-19. But, there are scant studies those who made attempt to identify the challenges of working from home and changes in these challenges in the persistent covid-19 environment. In the present study it is found that, there are seven challenges remain same as in the early stage of pandemic and eight previously identified challenges have changed into moderate challenges
{"title":"Challenges of Working From Homein Persistent Covid-19 Environment","authors":"Chinnaiah. P.M, Smt. Chythra P","doi":"10.21632/irjbs.14.1.85-97","DOIUrl":"https://doi.org/10.21632/irjbs.14.1.85-97","url":null,"abstract":"The IT sector is one of the important sectors that contribute to the growth of Indian economy. The Industry adopted many measures to achieve a higher level of performance and to sustain their higher market share; one of such measures is working from Home (WFH). The Covid-19 pandemic badly affected the world economy. Therefore, to sustain the work progress the IT firms across the glove have adopted WFH method. Though there are many studies conducted to identify the challenges of working from home in the early stage of the covid-19. But, there are scant studies those who made attempt to identify the challenges of working from home and changes in these challenges in the persistent covid-19 environment. In the present study it is found that, there are seven challenges remain same as in the early stage of pandemic and eight previously identified challenges have changed into moderate challenges","PeriodicalId":31166,"journal":{"name":"International Research Journal of Business Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49613161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-30DOI: 10.21632/irjbs.14.1.35-47
G. Syamni, Wardhiah Wardhiah, M. S. Abd. Majid, F. Faisal, Said Musnadi
This study aims to examine the use of the momentum strategy of domestic investors who trade small order sizes on IDX. The data used in this study is intraday trade transaction data from the LQ 45 Index for March, April and May 2017 obtained from The Indonesia Capital Market Institute. The method of data analysis used is the market-adjusted model approach. The results of this study indicate that domestic investors who trade in small order sizes tend to use the momentum strategy in government and non-government stock issuers. This finding implies that when IDX is in a good performance, investors should take advantage of this condition because buying stocks that have already been performing well provides a significant short-term abnormal return.
{"title":"Do Domestic Investors with the Smallest Trading Orders Use Momentum Strategiesin The IDX?","authors":"G. Syamni, Wardhiah Wardhiah, M. S. Abd. Majid, F. Faisal, Said Musnadi","doi":"10.21632/irjbs.14.1.35-47","DOIUrl":"https://doi.org/10.21632/irjbs.14.1.35-47","url":null,"abstract":"This study aims to examine the use of the momentum strategy of domestic investors who trade small order sizes on IDX. The data used in this study is intraday trade transaction data from the LQ 45 Index for March, April and May 2017 obtained from The Indonesia Capital Market Institute. The method of data analysis used is the market-adjusted model approach. The results of this study indicate that domestic investors who trade in small order sizes tend to use the momentum strategy in government and non-government stock issuers. This finding implies that when IDX is in a good performance, investors should take advantage of this condition because buying stocks that have already been performing well provides a significant short-term abnormal return.","PeriodicalId":31166,"journal":{"name":"International Research Journal of Business Studies","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48972885","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Marketing research is the systematic and objective conceptualization of a marketing problem, and the consequent collection, analysis, interpretation and reporting of data and information in order to clarify the marketing problem and/or solve it. It has both theoretical and practical forms of importance, with varying trends in issues, methods and practices. This paper examines salient marketing research trend issues and proposes a research direction in business organizations which will help to provide relevant theoretical and practical insights and opportunities.
{"title":"Marketing Research Trends: Issues and Research Direction","authors":"L. Osuagwu","doi":"10.32924/ijbs.v5i2.163","DOIUrl":"https://doi.org/10.32924/ijbs.v5i2.163","url":null,"abstract":"Marketing research is the systematic and objective conceptualization of a marketing problem, and the consequent collection, analysis, interpretation and reporting of data and information in order to clarify the marketing problem and/or solve it. It has both theoretical and practical forms of importance, with varying trends in issues, methods and practices. This paper examines salient marketing research trend issues and proposes a research direction in business organizations which will help to provide relevant theoretical and practical insights and opportunities. \u0000 ","PeriodicalId":31166,"journal":{"name":"International Research Journal of Business Studies","volume":"103 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82738817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this research is to examine the influence of service quality and price partially or simultaneously to customer satisfaction level on using services from PT. Lion Air flight operation at Soekarno Hatta Airport. Quantitative research method is used in this study through questionnaires to 160 respondents. Purposive sampling method was chosen to collect the data, then the data were then analysed using SPSS to achieve the study’s objective. The results showed that service quality and price have significant effect on customer satisfaction simultaneously and partially. This study give contribution for the practitioners in aviation industry to put service quality and price as one of their strategy to increase customer satisfaction, and this study also can be used by academicians and future researchers to enhance their knowledge in the field of marketing and strategic management.
{"title":"The Influence of Service Quality and Price on Customer Satisfaction: Case Study of PT. Lion Mentari Airlines","authors":"Sudarmawan Samidi","doi":"10.32924/IJBS.V5I1.190","DOIUrl":"https://doi.org/10.32924/IJBS.V5I1.190","url":null,"abstract":"The purpose of this research is to examine the influence of service quality and price partially or simultaneously to customer satisfaction level on using services from PT. Lion Air flight operation at Soekarno Hatta Airport. Quantitative research method is used in this study through questionnaires to 160 respondents. Purposive sampling method was chosen to collect the data, then the data were then analysed using SPSS to achieve the study’s objective. The results showed that service quality and price have significant effect on customer satisfaction simultaneously and partially. This study give contribution for the practitioners in aviation industry to put service quality and price as one of their strategy to increase customer satisfaction, and this study also can be used by academicians and future researchers to enhance their knowledge in the field of marketing and strategic management. \u0000 ","PeriodicalId":31166,"journal":{"name":"International Research Journal of Business Studies","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2021-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82960341","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-12-23DOI: 10.21632/IRJBS.13.2.201-214
Vina Da'watul Aropah, M. Sarma, I. Sumertajaya
The Corona Virus Disease (Covid-19) pandemic in Indonesia began with the discovery of Covid-19 sufferers on March 2, 2020. Coronavirus is a group of viruses that can cause disease in animals or humans. To respond the conditions of the Covid-19 outbreak, NPPA issued a regulation concerning adjustments to the work system of the government employee in efforts to prevent the spread of Covid-19. This study uses census sampling, where all members of the population used as samples. The total responden of the Government Employee in NPPA is 128 employees, who are works mostly at home during the pandemic. The research data used primary and secondary data. Comparison using PLS-SEM as analyzing the data. The result of the research showed that leadership and work environment have impact on employee performance, whereas organizational support has no impact on employee performance. Keywords: Leadership Work Environment Organizational Support Employee Performance Work from Home. * Department of Management, Faculty of Management, Institut Pertanian Bogor https://doi.org/10.21632/irjbs.13.2.201-214
{"title":"Factors Affecting Employee Performance during Work from Home","authors":"Vina Da'watul Aropah, M. Sarma, I. Sumertajaya","doi":"10.21632/IRJBS.13.2.201-214","DOIUrl":"https://doi.org/10.21632/IRJBS.13.2.201-214","url":null,"abstract":"The Corona Virus Disease (Covid-19) pandemic in Indonesia began with the discovery of Covid-19 sufferers on March 2, 2020. Coronavirus is a group of viruses that can cause disease in animals or humans. To respond the conditions of the Covid-19 outbreak, NPPA issued a regulation concerning adjustments to the work system of the government employee in efforts to prevent the spread of Covid-19. This study uses census sampling, where all members of the population used as samples. The total responden of the Government Employee in NPPA is 128 employees, who are works mostly at home during the pandemic. The research data used primary and secondary data. Comparison using PLS-SEM as analyzing the data. The result of the research showed that leadership and work environment have impact on employee performance, whereas organizational support has no impact on employee performance. Keywords: Leadership Work Environment Organizational Support Employee Performance Work from Home. * Department of Management, Faculty of Management, Institut Pertanian Bogor https://doi.org/10.21632/irjbs.13.2.201-214","PeriodicalId":31166,"journal":{"name":"International Research Journal of Business Studies","volume":"13 1","pages":"201-214"},"PeriodicalIF":0.0,"publicationDate":"2020-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46340419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Employee engagement is the positive attitude of each employee towards the business and the value of the organization. This research aims to see whether the use of AI-based technology, tools, and software can help management detect intangible things such as employee engagement level and provide clues as to what factors influence it and how management can improve it. This research is a qualitative approach. We interviewed the management and selected employees to determine employee engagement at SML before and after implementing the AI-based application. The interview results compared with the results obtained from the application for six months (Feb - July 2020). The study was conducted on all SML employees, amounting to 39 people. This research has shown that the use of AI based software can significantly help management, not only to find out the status of each employee’s level of involvement but also to anticipate their attitudes and behaviors through predictive indicators. Thus, the company can proactively retain key employees. This research provides new and practical insights and opportunities for company owners and leaders to utilize technology to detect something that is naturally quite difficult because it requires specific knowledge and experience Keywords: engagement, employee engagement, work engagement, technology, technology enabler, artificial intelligence, software, application. * Magister Manajemen BINUS Business School, Universitas Bina Nusantara, Jl. Hang Lekir I No. 6, Senayan, Kebayoran Baru, Jakarta Selatan, DKI Jakarta. https://doi.org/10.21632/irjbs.13.2.173-188
员工敬业度是每个员工对业务和组织价值的积极态度。本研究旨在了解使用基于人工智能的技术、工具和软件是否可以帮助管理层检测员工敬业度等无形因素，并提供影响因素以及管理层如何改进的线索。本研究采用定性方法。我们采访了管理层并选择了员工，以确定SML在实施基于人工智能的应用程序之前和之后的员工敬业度。将面试结果与六个月(2020年2月- 7月)的申请结果进行比较。这项研究是对所有SML员工进行的，共计39人。本研究表明，使用基于AI的软件可以显著帮助管理层，不仅可以了解每个员工的参与程度，还可以通过预测指标预测他们的态度和行为。因此，公司可以主动留住关键员工。这项研究为公司所有者和领导者提供了新的和实用的见解和机会，以利用技术来检测一些自然相当困难的事情，因为它需要特定的知识和经验。关键词:敬业度，员工敬业度，工作敬业度，技术，技术推动者，人工智能，软件，应用程序。*马来西亚比那努桑塔拉大学工商管理学院管理部长Hang Lekir I No. 6, Senayan, Kebayoran Baru, Jakarta Selatan, DKI Jakarta。https://doi.org/10.21632/irjbs.13.2.173-188
{"title":"Artificial Intelligence for a Better Employee Engagement","authors":"Ria Emilia Sari, Siu Min, Hiskia Purwoko, Asnan Furinto, D. Tamara","doi":"10.21632/IRJBS.13.2.173-188","DOIUrl":"https://doi.org/10.21632/IRJBS.13.2.173-188","url":null,"abstract":"Employee engagement is the positive attitude of each employee towards the business and the value of the organization. This research aims to see whether the use of AI-based technology, tools, and software can help management detect intangible things such as employee engagement level and provide clues as to what factors influence it and how management can improve it. This research is a qualitative approach. We interviewed the management and selected employees to determine employee engagement at SML before and after implementing the AI-based application. The interview results compared with the results obtained from the application for six months (Feb - July 2020). The study was conducted on all SML employees, amounting to 39 people. This research has shown that the use of AI based software can significantly help management, not only to find out the status of each employee’s level of involvement but also to anticipate their attitudes and behaviors through predictive indicators. Thus, the company can proactively retain key employees. This research provides new and practical insights and opportunities for company owners and leaders to utilize technology to detect something that is naturally quite difficult because it requires specific knowledge and experience Keywords: engagement, employee engagement, work engagement, technology, technology enabler, artificial intelligence, software, application. * Magister Manajemen BINUS Business School, Universitas Bina Nusantara, Jl. Hang Lekir I No. 6, Senayan, Kebayoran Baru, Jakarta Selatan, DKI Jakarta. https://doi.org/10.21632/irjbs.13.2.173-188","PeriodicalId":31166,"journal":{"name":"International Research Journal of Business Studies","volume":"13 1","pages":"173-188"},"PeriodicalIF":0.0,"publicationDate":"2020-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46111513","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：