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Dampak E-Servive Quality Terhadap E-Satisfaction Serta Implikasinya Pada Online Repurchase B2C Shopee.com 电子服务质量对电子满意度的影响及其对在线回购B2C Shopee.com的启示
Pub Date : 2020-12-24 DOI: 10.15408/ess.v10i1.15861
Raras Ivastya, Z. Fanani
Internet services that were introduced in 1993 have an impact on behavior change and the ways of consumer decisions making. On the other hand, the emergence of various developments in information technology, connectivity and smartphones are also slowly able to change the way of consumers for meet the needs of a product or service. This research was conducted for intention to examine the effect of e-service quality on e-satisfaction and implications on B2C consumer repurchase online. Data was taken using an online questionnaire and distributed to B2C consumers with the last amount of data collected as many as 312 questionnaires and then be analyzed using the partial least square method. The results of the analysis show that e-service quality provides a significant positive effect on e-satisfaction and online repurchase for B2C consumers. In other results show e-satisfaction has a significant effect on online repurchase and is able to be a partial mediator of the relationship of e-service quality with online repurchase of B2C consumers.
1993年推出的互联网服务对行为改变和消费者决策方式产生了影响。另一方面,信息技术、连接和智能手机的各种发展的出现也慢慢地改变了消费者满足产品或服务需求的方式。本研究旨在探讨电子服务品质对电子满意度的影响,以及对B2C消费者网上再购买的影响。采用在线问卷的方式采集数据,发放给B2C消费者,最后收集的数据多达312份,然后使用偏最小二乘法进行分析。分析结果表明,电子服务质量对B2C消费者的电子满意度和在线再购买具有显著的正向影响。此外,电子服务满意度对B2C消费者的网上再购买行为有显著影响,并能在电子服务质量与网上再购买行为的关系中起到部分中介作用。
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引用次数: 1
Efficiency and Effectiveness of Disclosure of Cooperation with Online 网上合作信息披露的效率与有效性
Pub Date : 2020-12-24 DOI: 10.15408/ess.v10i1.17826
Indo Yama Nasaruddin
This research measures the efficiency and effectiveness of the dissolution of cooperatives conducted online. To see the efficiency and effectiveness of using cooperative dissolution performance variables, utilization of online services, performance in online services and interest in utilizing online services for cooperatives in cooperative dissolution activities. The analysis technique used is descriptive analysis by looking at the percentage of answers from respondents. The object of this research is cooperatives that are listed as cooperatives which are dissolved in the area of East Java Province and Yogyakarta Special Region as regions that have many cooperative dissolutions. The results showed that the performance of the dissolution of cooperatives in the Special Region of Yogyakarta and East Java Province was an average of 3.53 in the predicate of moderate capacity. Utilization of online services is quite high. The performance of online services obtained the average results of respondents' answers of 4.09 are in the predicate of high capacity. Interest in the need for cooperative online services as an alternative to cooperative dissolution systems in the Special Region of Yogyakarta and East Java Province is high.
这项研究衡量了在线进行的合作社解散的效率和效果。了解合作社解散绩效变量、在线服务利用率、在线服务表现以及合作社在合作社解散活动中利用在线服务的兴趣的使用效率和有效性。使用的分析技术是通过观察受访者回答的百分比进行描述性分析。本研究的对象是被列为合作社的合作社,这些合作社在东爪哇省和日惹特别地区被列为有许多合作社解散的地区。结果显示,在中等能力的前提下,日惹特别地区和东爪哇省合作社的解散表现平均为3.53。在线服务的利用率相当高。在线服务的表现获得了受访者平均4.09的回答,属于高容量的谓词。日惹特别地区和东爪哇省对需要合作在线服务作为合作解散系统的替代方案的兴趣很高。
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引用次数: 0
Consumer Factors Buying Organic Products in North Sumatera 北苏门答腊的消费者购买有机产品的因素
Pub Date : 2020-12-24 DOI: 10.15408/ess.v10i1.18476
Ihsan Effendi, Akhmad Shunhaji
The market condition for organic products in Sumatera Utara is still very small. This can be seen from the very few companies engaged in organic products. The market is very small due to low consumer awareness and consumer knowledge of organic products. This research was conducted to analyze the characteristics and behavior of consumers about organic products in Sumatera utara. The locations of research activities are Medan, Binjai, Deli Serdang, Serdang Bedagei and Langkat. In addition, the lack of involvement of local governments and related institutions in encouraging the development of organic products is indicated by the low level of commitment in developing organic products in Sumatera utara. The results of this study indicate that organic knowledge, environmental science, health science, pricing and subjective norms are the factors that determine whether consumers buy organic products
在苏门答腊北部,有机产品的市场条件仍然很小。这可以从极少数从事有机产品的公司看出。由于消费者对有机产品的认知和知识较低,市场非常小。本研究旨在分析苏门答腊岛北部地区消费者对有机产品的特征及行为。研究活动的地点是棉兰、宾贾、德里瑟当、瑟当比达吉和兰吉。此外,地方政府和相关机构在鼓励有机产品发展方面缺乏参与,这体现在苏门答腊岛北部发展有机产品的承诺水平较低。本研究结果表明,有机知识、环境科学、健康科学、价格和主观规范是决定消费者是否购买有机产品的因素
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引用次数: 2
Analisis Determinan Keputusan Konsumen Muslim Membeli Green Product 分析穆斯林消费者购买绿色产品的决定
Pub Date : 2020-12-24 DOI: 10.15408/ess.v10i1.13801
Nanda Naufal Rofiza Haidar, A. Firdaus, M. Najib
The study aims to determine the effect of Collectivism, Eco-Literacy, Green Advertising, Spirituality and Environmental Concern on the intention to buy environmentally friendly products All Fresh on Indonesian Muslim consumers. The research consisted of three stages namely the study of literature. Then a field study was conducted by distributing questionnaires to 270 respondents. The analysis method used is Structural Equation Modeling (SEM) using AMOS. The results showed that the variables Collectivism, Eco-Literacy, Green Advertising and Spirituality showed a significant and positive effect on Environmental Concern. Furthermore, these variables show a significant and positive relationship to the attitude toward green products (ATGP) of Indonesian Muslim consumers.
该研究旨在确定集体主义、生态素养、绿色广告、精神和环境关注对印尼穆斯林消费者购买环保产品All Fresh的意愿的影响。研究分为三个阶段,即文学研究阶段。然后,通过向270名受访者发放问卷进行了实地研究。使用的分析方法是使用AMOS的结构方程建模(SEM)。结果表明,集体主义、生态素养、绿色广告和精神等变量对环境关注具有显著的正向影响。此外,这些变量与印尼穆斯林消费者对绿色产品(ATGP)的态度呈正相关。
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引用次数: 1
Analyzing Fraud Diamond for Detecting Fraud Committed with Religiosity as Intervening Variable: Study in Manufacturing Company’s Managers in East Java 以宗教信仰为中介变量的欺诈钻石检测:对东爪哇制造企业管理者的研究
Pub Date : 2020-12-24 DOI: 10.15408/ess.v10i1.14878
I. Jaya, Mar'a Elthaf Ilahiyah
This research was conducted to find out the reasons why a manager commits fraud. Diamond fraud model was used in this research. Religiosity variables are used as intervening variables to determine the effect of religiosity in intervening fraudulent actions among managers of manufacturing companies in East JavaThe data analysis techniques used in this study were descriptive analysis and path analysis. The results of the analysis test in this study resulted in several conclusions, namely the Fraud diamond factor proved to have a significant effect on fraud (Fraud) committed by managers of manufacturing companies in East Java. Meanwhile, Fraud diamond (Incentive) factors proved to have no significant effect on fraud (Fraud) committed by managers of manufacturing companies in East Java. In addition, Religiosity was also not able to interfere strongly with the relationship between Fraud diamond on fraud (Fraud) committed by managers of manufacturing companies in East Java. In conclusion, this result of this research proves that the level of religiosity of a manager is not necessarily able to suppress fraud that is committed in the company.
本研究旨在找出经理实施欺诈的原因。本研究采用钻石欺诈模型。宗教信仰变量被用作干预变量,以确定宗教信仰在干预东爪哇制造公司经理欺诈行为中的影响。本研究中使用的数据分析技术是描述性分析和路径分析。本研究中的分析测试结果得出了几个结论,即欺诈钻石因素被证明对东爪哇制造公司经理的欺诈行为有显著影响。同时,事实证明,欺诈钻石(激励)因素对东爪哇制造公司经理的欺诈行为没有显著影响。此外,宗教组织也无法强烈干预Fraud diamond与东爪哇制造公司经理实施欺诈(欺诈)之间的关系。总之,这项研究的结果证明,经理的宗教信仰水平不一定能够抑制公司中的欺诈行为。
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引用次数: 0
Passenger Loyalty Analysis: Case Study on Indonesian Commuter Trains 乘客忠诚度分析:以印尼通勤列车为例
Pub Date : 2020-12-24 DOI: 10.15408/ess.v10i1.12556
Nazwirman Nazwirman, Zainal Zawir Simon
This study was aim is to analyze and describe passenger loyalty influenced by the desired service quality performance and satisfaction at PT Kereta Commuter Indonesia (KCI). A sample consisting of 198 respondents was selected based on the particular criteria. The analysis method used was Satistical Package for Social Science (SPSS) version 24 and Analysis of Moment Structure (AMOS) version 22. The results obtained from three hypotheses revealed that the performance of service quality influenced significantly on satisfaction. The service quality performance influenced loyalty significantly. Satisfaction significantly influences loyalty. The customer satisfaction mediated the significance influence of service quality dimensions toward loyalty of the customers. Important dimension in this study were that KCI officers were disposed to help if needed; passengers had a positive attitude; and KCI was the main choice rated by respondents. This study provided theoretical and managerial contribution for marketing service feild. In terms of theoretical implications, each dimension of the performance of service quality could show different levels of the effect toward consumer behavior and was able to offer significant contribution for a company.
本研究的目的是分析和描述印尼PT Kereta通勤公司(KCI)的期望服务质量绩效和满意度对乘客忠诚度的影响。根据特定标准选择了198名受访者的样本。使用的分析方法是社会科学统计软件包(SPSS)第24版和矩结构分析(AMOS)第22版。从三个假设得到的结果显示,服务质量绩效对满意度有显著影响。服务质量绩效对忠诚度有显著影响。满意度显著影响忠诚度。顾客满意在服务质量维度对顾客忠诚的显著影响中起中介作用。本研究的重要维度是,如果需要,KCI官员倾向于提供帮助;乘客态度积极;而KCI是受访者的主要选择。本研究为营销服务领域提供了理论和管理上的贡献。在理论意义上,服务质量绩效的各个维度对消费者行为的影响程度不同,并能为企业提供显著贡献。
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引用次数: 0
Efek Mediasi Profitabilitas: Modal Intelektual, Diversifikasi Pendapatan dan Nilai Perusahaan 盈利能力中介效应:智力资本、企业收入和价值的多样化
Pub Date : 2020-12-24 DOI: 10.15408/ess.v10i1.15564
Windie Yustyarani, I. Yuliana
This study aims to examine and analyze the effect of intellectual capital and income diversification on firm value mediated by profitability. This study uses secondary data from annual reports on banks listed on the Indonesia Stock Exchange in 2013-2018. There are 30 banking samples in this study based on established criteria (purposive sampling). Data analysis using the WarpPLS 6.0 program. The results shows that intellectual capital had a positive effect on profitability and on company value, income diversification had a negative effect on profitability, while it was found to have no effect on company value, profitability had a positive effect on company value, intellectual capital had an indirect effect on firm value mediated by profitabilit with partial mediation, while mediation is not supported by the indirect effect of Diversification of Revenue on Company Value.
本研究旨在检验和分析以盈利能力为中介的智力资本和收入多元化对企业价值的影响。本研究使用的二手数据来自2013-2018年在印尼证券交易所上市的银行年报。根据既定标准(目的抽样),本研究共有30个银行样本。数据分析使用WarpPLS 6.0程序。结果表明:智力资本对盈利能力和公司价值有正向影响,收入多元化对盈利能力有负向影响,但对公司价值没有影响,盈利能力对公司价值有正向影响,智力资本对盈利能力中介的企业价值有间接影响,且有部分中介作用,而收入多元化对公司价值的间接影响不支持中介作用。
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引用次数: 3
Nexus Between Islamic Spiritual Value, Cognitive Dissonance, Perceived Social Status, and Business Longevity 伊斯兰精神价值、认知失调、感知社会地位和商业寿命之间的关系
Pub Date : 2020-12-24 DOI: 10.15408/ess.v10i1.13714
Muafi Muafi
This research aims to analyses the relationship pattern between Islamic spiritual value, cognitive dissonance, perceived social status, and business longevity. The research object is in East Java Province and Special Region of Yogyakarta Province, Indonesia. The sampling technique is using purposive sampling with the respondents in those two areas. The data analysis technique is using Partial Least Square. The findings of this research are: first, Islamic Spiritual value can minimize the occurrence of employee supervisors’ Cognitive dissonance and can improve business longevity. Second, cognitive dissonance and can improve perceived social status. Third, Perceived Social Status can improve business longevity. This research provides theory contribution and development that includes Islamic spiritual value, cognitive dissonance, perceived social status, and business longevity. The company can create policy and practice related to Islamic spiritual value, cognitive dissonance, perceived social status, and business longevity so that it can compete in the long term. This research connects the aspect of business longevity with Islamic spiritual value, cognitive dissonance, and perceived social status which is still rare to find. 
本研究旨在分析伊斯兰精神价值、认知失调、社会地位感知与企业寿命之间的关系模式。研究对象位于印度尼西亚东爪哇省和日惹省特别地区。抽样技术是对这两个领域的受访者进行有目的的抽样。数据分析技术使用偏最小二乘法。本研究发现:第一,伊斯兰精神价值观可以最大限度地减少员工-主管认知失调的发生,并可以提高企业的寿命。第二,认知失调可以改善感知的社会地位。第三,感知社会地位可以提高企业寿命。这项研究提供了包括伊斯兰精神价值、认知失调、感知社会地位和商业寿命在内的理论贡献和发展。该公司可以制定与伊斯兰精神价值、认知失调、感知社会地位和商业寿命相关的政策和实践,以便能够长期竞争。这项研究将商业寿命与伊斯兰精神价值、认知失调和感知的社会地位联系起来,这一点至今仍不多见。
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引用次数: 1
Pengaruh Gaya Kepemimpinan Transformasional dan Tranksaksional Terhadap Kinerja Sistem Jaminan Halal HAS 23000 改变型领导风格和交易型对清真安全系统绩效的影响为23000
Pub Date : 2020-05-29 DOI: 10.21043/BISNIS.V8I1.7045
Evy Yanthy, Agus Purwanto, R. Pramono, Yoyok Cahyono, Masduki Asbari
This study aims to analysis of transformational and transactional leadership styles and their effects on the performance of the HAS 23000 Halal Assurance System implementation in the food industry in Tangerang. The respondents of the study was employees in several food industries that were located in the Tangerang  who had implement the HAS 23000 Halal Assurance System as many as 200 employees and data collection methods by giving online electronic questionnaires to 2000  employees randomly. The analytical tool used in this study is the SEM (Structural Equation Model) on the LISREL program version 8.70. This study provides results that show that transformational leadership style has a positive and significant effect on the performance of the HAS 23000 Halal Assurance System implementation and the transactional leadership style is also positive and affects the performance of the HAS 23000 Halal Assurance System implementation and concluded that leadership is important in the performance of the HAS Halal Assurance System implementation HAS 23000
本研究旨在分析转型型和交易型领导风格及其对Tangerang食品行业实施has23000清真保证体系绩效的影响。本研究的受访者是位于Tangerang的几个食品行业的员工,他们实施了HAS 23000清真保证系统,多达200名员工,并通过随机向2000名员工发放在线电子问卷的方式收集数据。本研究使用的分析工具是在LISREL程序8.70版本上的SEM(结构方程模型)。本研究提供的结果表明,变革型领导风格对实施has23000清真保证体系的绩效有积极而显著的影响,交易型领导风格对实施has23000清真保证体系的绩效也有积极的影响,并得出领导在实施has23000清真保证体系的绩效中很重要的结论
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引用次数: 24
THE EFFECT OF CORPORATE GOVERNANCE ON EARNINGS MANAGEMENT 公司治理对盈余管理的影响
Pub Date : 2020-04-24 DOI: 10.55886/esensi.v23i1.197
Hanna Wijaya, Denis Tifanny
This study is conducted to examine the effects of corporate governance on earnings management. The variable used in this study includes accrual-based earnings management (proxied by discretionary accruals), real earnings management (proxied by abnormal cash flow from operations and abnormal overproduction) and corporate governance mechanism of audit committee expertise, audit committee size, managerial ownership, institutional ownership, and foreign ownership. Using purposive sampling method, this study uses a total of 318 firm-year observations of manufacturing companies listed in Indonesia Stock Exchange during the period 2015 – 2017. OLS multiple regression analysis through SPSS 19 is used to analyze the data for the purpose of hypothesis testing. The result of this study reveals that corporate governance mechanism especially, institutional ownership has a negative effect on accrual-based earnings management. On the other hand, corporate governance mechanisms, especially institutional ownership and foreign ownership has a negative effect on real earnings management.
本研究旨在探讨公司治理对盈余管理的影响。本研究使用的变量包括基于权责发生制的盈余管理(以可操纵性应计利润为代表)、真实盈余管理(以非正常经营现金流和非正常生产过剩为代表)以及审计委员会专业知识、审计委员会规模、管理层所有权、机构所有权和外资所有权的公司治理机制。本研究采用有目的抽样方法,对2015 - 2017年期间在印尼证券交易所上市的318家制造业公司进行了年度观察。通过SPSS 19使用OLS多元回归分析对数据进行分析,进行假设检验。研究结果表明,公司治理机制尤其是机构所有权对基于权责发生制的盈余管理具有负向影响。另一方面,公司治理机制,特别是机构所有权和外资所有权对真实盈余管理有负面影响。
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引用次数: 20
期刊
Esensi Jurnal Bisnis dan Manajemen
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