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Ensuring organizational conflict resolution through human relations in the banking sector 确保通过银行部门的人际关系解决组织冲突
Pub Date : 2023-09-30 DOI: 10.58934/jgeb.v4i15.210
Philo Onome Oluwafemi, A. Anthony Kifordu
Increasing uncertainty and complexity in the operating environment of organizations provide fertile ground for the beginning of conflict in the workplace. This study was conducted to examine the effect of human relations in resolving conflicts in an organization using deposit money banks in Delta State as a case study. The study, anchored on the human relations theory, adopted the survey research design hence data were collected through the use of questionnaires as research instruments. The findings of the study indicate that human resources management style, employee job description, and alternative dispute resolution strategies all have positive effects on organizational conflict resolution in surveyed deposit money banks in Nigeria. The study therefore concludes that positive human relations is important in resolving conflicts in an organisation and recommends amongst others the need for management to adopt the use of alternative dispute resolution strategies to avoid the attendant costs and manhour lost inherent in litigations.
组织中日益增加的不确定性和复杂性为工作场所冲突的开始提供了肥沃的土壤。本研究以三角洲州的存款银行为例,研究人际关系在解决组织冲突中的作用。本研究以人际关系理论为基础,采用调查研究设计,以问卷为研究工具收集数据。研究结果表明,人力资源管理方式、员工职位描述和替代性争议解决策略都对尼日利亚被调查的储蓄银行组织冲突解决有积极影响。因此,该研究得出结论,积极的人际关系在解决组织中的冲突中很重要,并建议管理层需要采用替代争议解决策略,以避免诉讼中固有的伴随成本和人力损失。
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引用次数: 0
Optimising organisational performance through dynamic conflict resolution strategies in the banking sector 通过银行部门的动态冲突解决策略优化组织绩效
Pub Date : 2023-09-30 DOI: 10.58934/jgeb.v4i15.209
Nkechi Esther Obi Ijeh, A. Anthony Kifordu
This study investigated the effect of conflict resolution and organizational performance in the Nigerian Banking Sector, in Asaba Delta State. This study identified how conflict resolution strategies are implored to improve organizational performance. The adopted measures included such measures as; Accommodating Strategy (AS) and Dominating Strategy (DS) on how they influence organizational performance which seeks to be the dependent variable. The primary data used in this study were collected with the aid of structured questions from respondents (customers of banks). A total of 65 questionnaires were administered to respondents and also retrieved. These data were coded using an Excel spreadsheet and entered in Statistical Package for Social Science (SPSS) for analysis using descriptive statistics, correlation, and multiple regression with the aid of SPSS version 23. The findings revealed that Accommodating Strategy (AC) and Dominating Strategy (DS) have a significant relationship with Organizational Performance (OP). This study therefore concluded that there is a significant Accommodating Strategy (AS) in particular has a good and significant impact on organizational performance (OP). As a result, Nigerian banks should keep and grow accommodating strategy channels since it has improved staff performance, which would help the banks function better. Hence, the researcher recommended that Management should try to offer seminars/workshops on organizational dispute resolution methods for workers regularly. Employees will be able to learn about conflicts and how to successfully handle them for the benefit of the business.
本研究调查了冲突解决和组织绩效在尼日利亚银行业的影响,在阿萨巴三角洲州。本研究确定了如何利用冲突解决策略来提高组织绩效。通过的措施包括以下措施;适应战略(AS)和支配战略(DS)如何影响组织绩效,这是寻求因变量。本研究中使用的主要数据是在受访者(银行客户)结构化问题的帮助下收集的。共向受访者发放了65份问卷,并回收了问卷。使用Excel电子表格对这些数据进行编码,并输入社会科学统计软件包(SPSS)中,使用描述性统计、相关性和SPSS版本23的多元回归进行分析。研究发现,适应策略(AC)和支配策略(DS)对组织绩效有显著的影响。本研究由此得出结论,通融策略(AS)对组织绩效(OP)具有显著的良好影响。因此,尼日利亚银行应该保持和发展通融战略渠道,因为它提高了员工的绩效,这将有助于银行更好地运作。因此,研究者建议管理层应该尝试定期为工人提供关于组织纠纷解决方法的研讨会/讲习班。员工将能够了解冲突,以及如何为了企业的利益成功地处理它们。
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引用次数: 0
Assessment of customer satisfaction in public transportation evidence from Gombe State Transport Service (GSTS) 贡贝州交通服务(GSTS)的公共交通客户满意度评估证据
Pub Date : 2023-09-30 DOI: 10.58934/jgeb.v4i15.200
Caleb Mark Yaboh, Isyaka Mohammed Salisu, Uchenna Stanley Sabatine
It is undeniable fact that transportation is part of the daily rounds of activities and as such an essential component of the every human being. The study seeks to assess customer's satisfaction in public transportation evidence from Gombe State Transport Service (Gombe Line), with more empirical studies needed in the study area. The study used a quantitative approach and the data were collected through a survey, questionnaire method, which was adopted from previous studies as a data gathering instrument. The independent variables are Affordability and Safety, while the dependent variable is customer satisfaction. The population of the study is 994 and sampling size of 331 using Taro Yamane’s formula. Questionnaires were distributed for data collection which amounted to 331 using convenient sampling with 305 returned which signifies 92% response rate. Data analysis was conducted through statistical techniques such as descriptive statistics and multiple regression using SPSS software version 26 in which the result indicated that Affordability has significant influence on customer satisfaction, whereas Safety has insignificant relationship on customer satisfaction. The study recommended that management should work hard to improve Gombe State Transport Service (GSTS) affordability and be able to guarantee safety of passengers to enhance customer satisfaction which leads to customer retention.
不可否认的事实是,交通是日常活动的一部分,也是每个人生活的重要组成部分。本研究旨在评估贡贝国家运输服务(贡贝线)的公共交通证据中的客户满意度,研究领域需要更多的实证研究。本研究采用了定量的方法,通过调查、问卷的方法收集数据,并采用了以往的研究作为数据收集工具。自变量为可负担性和安全性,因变量为顾客满意度。本研究总体为994人,样本量为331人,采用Yamane太郎公式。采用方便抽样法发放问卷331份,回收305份,回复率92%。采用SPSS软件26版,通过描述性统计和多元回归等统计技术对数据进行分析,结果表明:可负担性对顾客满意度有显著影响,而安全性对顾客满意度的影响不显著。该研究建议管理层应努力提高贡贝州运输服务(GSTS)的可负担性,并能够保证乘客的安全,以提高客户满意度,从而提高客户保留率。
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引用次数: 0
Fostering organizational commitment through employee participation in decision making 通过员工参与决策来促进组织承诺
Pub Date : 2023-09-30 DOI: 10.58934/jgeb.v4i15.211
Ngozi Mogbolu, A. Anthony Kifordu, Demaro Arubayi
The present study was carried out among bank staffs in Warri and Abraka, Delta State. The study seeks to ascertain the effect of employee participation in decision making on organizational commitment of bank staffs in Delta State. The population of study comprised employees of banks in Warri and Abraka, Delta State. The sample for the study was given as 240. Out of the 240 questionnaires administered to the participants only 220 were returned while 20 were not returned. The data obtained from the questionnaires were analyzed using descriptive statistics such as frequency count, percentage, mean, and standard deviation to answer the research questions. The hypotheses developed was tested using regression analysis. The findings show that there is a significant positive relationship between employees’ participation in decision making and organizational commitment. The study, therefore, recommends among others that the management of the institutions should continue to allow employees to participate in the decision-making process for increasing employee commitment.
本研究是在三角洲州瓦里和阿布拉卡的银行工作人员中进行的。本研究旨在确定员工参与决策对三角洲州银行员工组织承诺的影响。研究对象包括三角洲州瓦里和阿布巴卡的银行雇员。该研究的样本为240。在向参与者发放的240份问卷中,只有220份被退回,而20份没有被退回。从问卷中获得的数据使用描述性统计分析,如频率计数,百分比,平均值和标准差来回答研究问题。采用回归分析对提出的假设进行检验。研究发现,员工决策参与与组织承诺之间存在显著的正相关关系。因此,本研究除其他外建议,各机构的管理应继续允许雇员参与决策过程,以增加雇员的承诺。
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引用次数: 0
Cause of delay and cost overrun in infrastructure projects 导致基础设施项目延误和成本超支的原因
Pub Date : 2023-09-30 DOI: 10.58934/jgeb.v4i15.201
Salam Mahmood Hamad
This paper focused on identifies causes of cost overrun and delay factors in infrastructure projects. Mainly, a structured review of literature has been conducted for the purpose of knowing extend of time delay and cost overruns experienced by infrastructure projects. To know this issue this paper explored current state of cost overruns and delay in infrastructural projects. Principally, the reviewed of 15 empirical literatures demonstrated different causes of delay and cost overrun. Main findings proposed distinctive factors of cost overrun and delays, and the main of them; pitfalls and errors in design, economic and political instability, bureaucracy of owner, poor experience of contractors, late in payment to contractor for terminate work, incompetent contractor human resources, in accurate scheduling and initial cost estimation by contractor and recurrent design change.
本文重点研究了基础设施项目中成本超支和延迟因素的成因。主要是为了了解基础设施项目所经历的时间延迟和成本超支的范围,对文献进行了结构化的回顾。为了了解这一问题,本文探讨了基础设施项目成本超支和延误的现状。主要通过对15篇实证文献的回顾,揭示了延误和成本超支的不同原因。主要发现提出了不同的成本超支和延误因素,其中的主要因素;设计中的陷阱和错误,经济和政治的不稳定,业主的官僚作风,承包商的经验不足,承包商终止工程的付款延迟,承包商的人力资源不称职,承包商的准确调度和初始成本估算以及反复的设计变更。
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引用次数: 0
United Kingdom’s budget deficit in 2010s and Government’s financial policies: analysis and implications 2010年代英国预算赤字与政府财政政策:分析与影响
Pub Date : 2023-09-30 DOI: 10.58934/jgeb.v4i15.199
Hamzahan Tek
This article delves into the intricate nature of the United Kingdom's (UK) budget deficits throughout the 2010s and explores the government's responses to address this fiscal challenge. The article also sheds light on the fiscal policies adopted by the coalition government, formed due to the need for a collective approach to tackle the deficit. These policies encompassed tax increases, reductions in public benefits and investments, and aimed to balance the structural current account deficit by 2015–16. The government's approach aligns with Keynesian macroeconomic doctrine, advocating for government intervention in the economic landscape. However, the article raises questions about the efficacy of these policies in entirely mitigating the deficit. The article claims that while the deficit persisted as a concern, the government achieved a significant reduction during this period, showcasing both challenges and accomplishments in addressing the UK's budget deficit.
本文深入研究了2010年代英国预算赤字的复杂性质,并探讨了政府应对这一财政挑战的对策。这篇文章还揭示了联合政府所采取的财政政策。联合政府之所以成立,是因为需要采取集体措施来解决赤字问题。这些政策包括增税、削减公共福利和投资,旨在到2015年至2016年平衡结构性经常账户赤字。政府的做法与凯恩斯宏观经济学说一致,主张政府干预经济格局。然而,这篇文章对这些政策在完全减少赤字方面的有效性提出了质疑。这篇文章声称,尽管赤字一直是一个令人担忧的问题,但政府在此期间取得了显著的削减,显示了在解决英国预算赤字方面的挑战和成就。
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引用次数: 0
Enhancing employee performance through compensation management in the manufacturing industry 在制造业通过薪酬管理提高员工绩效
Pub Date : 2023-09-30 DOI: 10.58934/jgeb.v4i15.207
Asinedu Kennedy Nwafili, A.Anthony Odita, A. Anthony Kifordu
The study examined the effect of Compensation Management on employee performance in the Manufacturing Industry, specifically with a focus on Flight Aluminium Plc in Asaba Delta State, Nigeria. The specific objective of the study is to ascertain two measures of Compensation Management namely; Salary (SLY), and Benefits Programmes (BP), and how they affect employee performance in the Manufacturing Industry. The study employed a descriptive survey research design. The sample size is 75 respondents, this was determined using the purposive sampling technique. The study made use of the Likert scale of point 5 is used for the closed-ended questions to draw responses from the respondents. A total of seventy-five (75) questionnaires were administered by staff of Flight Aluminium Plc in Asaba, Delta State. Out of the seventy-five (75) questionnaires, (73)97.33% were retrieved and properly filled while two (2)2.67% were not returned. Thus, the sample to be used for the study was used in the range of seventy-three (73) respondents. Data presented and analysed in this study is dichotomized into three parts. First is the data presentation which comprises the descriptive analysis of the respondent's profile using simple weighted percentages, Second, the descriptive statistics of data obtained from the questionnaire using minimum, maximum, mean, and standard deviation the Pearson correlation analysis would be used as a basis of testing the hypothesis. The findings revealed that both independent variables (Salary (SLY) and Benefits Programmes (BP), have a significant relationship with employee performance in the Manufacturing Industry. The study recommended that the company should continue providing security benefits to all employees, their position notwithstanding as it will positively influence employee productivity and raise overall performance in the manufacturing sector.
该研究考察了薪酬管理对制造业员工绩效的影响,特别关注了尼日利亚阿萨巴三角洲州的Flight aluminum Plc。该研究的具体目的是确定薪酬管理的两个措施,即;工资(SLY)和福利计划(BP),以及它们如何影响制造业员工的绩效。本研究采用描述性调查研究设计。样本量为75名受访者,这是使用有目的抽样技术确定的。本研究采用李克特量表5分,用于封闭式问题,以获取受访者的回答。三角洲州Asaba市Flight aluminum Plc的工作人员共发放了75份问卷。75份问卷中,回收问卷73份,回收率97.33%,未回收问卷2份,回收率2.67%。因此,用于研究的样本在七十三(73)受访者的范围内使用。本研究中提出和分析的数据分为三部分。首先是数据呈现,其中包括使用简单加权百分比对受访者的个人资料进行描述性分析,其次,使用最小,最大,平均值和标准偏差从问卷中获得的数据的描述性统计,Pearson相关分析将被用作检验假设的基础。研究结果表明,在制造业中,两个独立变量(工资(SLY)和福利计划(BP))都与员工绩效有显著的关系。该研究建议,公司应继续为所有员工提供安全福利,尽管他们的职位,因为这将对员工的生产力产生积极影响,并提高制造业的整体绩效。
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引用次数: 0
Impact of product maturity on competitive advantage: a study of Unilever, Nigeria 产品成熟度对竞争优势的影响:以尼日利亚联合利华为例
Pub Date : 2023-09-30 DOI: 10.58934/jgeb.v4i15.205
Emuoboh Gbagi, A. Anthony Kifordu
In recent years the concept of competitive advantage has taken center stage in discussions of business strategy; that is why, one of the major challenges organizations face today is how to have a competitive advantage. In most cases a stand-out product will do the job, since products are perceived as both highly relevant and meaningful, the ability of any one product to stand out in a competitive category will guarantee the success of such an organization. While there are numerous ways to differentiate brands, identifying meaningful product-driven differentiators can be especially fruitful in gaining and sustaining a competitive advantage. Product maturity is when a firm or brand has grown to the point where it outperforms rival brands in the provision of a feature(s) such that it faces reduced sensitivity for other features. This study used a sample of 150 respondents to provide evidence of the relationship between product maturity and firms’ competitive advantage in Nigeria. The study employed the ordinary least square (OLS) regression analysis. This study finds a positive and significant relationship between product maturity and firms’ competitive advantage, as well as a positive and significant relationship between product differentiation and competitive advantage. This study therefore recommends that managers should continue to address competitive advantage with strategic balances using product maturity.
近年来,竞争优势的概念在企业战略讨论中占据了中心地位;这就是为什么,当今组织面临的主要挑战之一是如何拥有竞争优势。在大多数情况下,一个突出的产品将完成这项工作,因为产品被认为是高度相关和有意义的,任何一个产品在竞争类别中脱颖而出的能力将保证这样一个组织的成功。虽然有许多方法可以区分品牌,但确定有意义的产品驱动的差异化因素对于获得和保持竞争优势尤其有效。产品成熟是指一个公司或品牌已经发展到在提供一个功能方面超过竞争对手的程度,这样它对其他功能的敏感性就会降低。本研究使用了150个受访者的样本,以提供证据的产品成熟度和公司在尼日利亚的竞争优势之间的关系。本研究采用普通最小二乘(OLS)回归分析。本研究发现,产品成熟度与企业竞争优势之间存在显著正相关,产品差异化与企业竞争优势之间存在显著正相关。因此,本研究建议管理者应继续使用产品成熟度来解决战略平衡的竞争优势。
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引用次数: 0
Evaluation of Dhofar University Performance according to Quality Assurance and Academic Accreditation Criteria of Islamic Universities Federation 根据伊斯兰大学联合会的质量保证和学术认证标准评估佐法尔大学的表现
Pub Date : 2023-08-01 DOI: 10.31559/gjeb2023.13.4.5
Mohammed Jaboob, Daood Al Hadabi, Mawih Al Ani
Objectives: The aim of this research is to evaluate the performance of Dhofar University in Sultanate of Oman based on two criteria: quality assurance and academic accreditation of Islamic Universities Federation. Methods: This research is categorized under quantitative approach by using descriptive statistics analysis. 236 participants of academics and Employee were selected randomly from population of university which included 423 lecturers and employees. Data was analyzed by using the Statistical Package for Social Sciences (SPSS-25). Results: The results indicated that criteria used in Dhofar University was congruent with Islamic Universities Federation criteria with an average (3.81 of 5) and a standard deviation (0.63) which is relatively high. The first criteria were the "Education Resources and Facilities Standard" with an average of 4.06, then the "Teaching and Learning Standard" with an average of 4.01, and finally the "International Standard" with an average of 3.56 respectively. The results also revealed that there are no significant differences between the responses of participants in the extent of quality assurance application standards and academic accreditation at Dhofar University, based on gender and years of experience. Conclusions: Finally, researcher presented a set of recommendations including adoption of the model (quality assurance standards and academic accreditation of Islamic Universities Federation) as long as there is an appropriate ground for the application at Dhofar University, with the initiation of forming a team to undertake this work, in addition to possibility of applying the module in other universities.
目的:本研究的目的是根据两个标准评估阿曼苏丹国佐法尔大学的表现:质量保证和伊斯兰大学联合会的学术认证。方法:本研究采用描述性统计方法进行定量分析。从大学人口中随机抽取236名学者和雇员,其中包括423名讲师和雇员。数据分析采用社会科学统计软件包(SPSS-25)。结果:佐法尔大学使用的标准与伊斯兰大学联合会的标准基本一致,平均值为3.81(5分之一),标准差为0.63(5分之一)。排名第一的是“教育资源及设施标准”,平均得分为4.06分;其次是“教与学标准”,平均得分为4.01分;最后是“国际标准”,平均得分为3.56分。结果还显示,参与者对质量保证、应用标准和学术认证程度的反应之间,基于性别和经验年数,没有显著差异。结论:最后,研究人员提出了一系列建议,包括采用该模式(质量保证标准和伊斯兰大学联合会的学术认证),只要在佐法尔大学有适当的应用基础,并开始组建一个团队来承担这项工作,此外还有在其他大学应用该模块的可能性。
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引用次数: 0
تأثير الاقتراض الخارجي والمساعدات الخارجية على الإنفاق العام في الأردن (1980-2019) 外债和外援对约旦公共支出的影响(1980-2019年)
Pub Date : 2023-08-01 DOI: 10.31559/gjeb2023.13.4.1
سامح عاصم العجلوني, فرح إبراهيم شهاب
الأهداف: هدفت هذه الدراسة إلى تحليل التأثير طويل الأجل وقصير الأجل لكل من الاقتراض الخارجي والمساعدات الخارجية على الإنفاق الحكومي في الأردن، بشقيه الجاري والرأسمالي، خلال الفترة (1980-2019). المنهجية: استخدام نموذج الانحدار الذاتي للفجوات الزمنية الموزعة (Autoregressive Distributed Lag) (ARDL) الذي اكتسب شعبية في الآونة الأخيرة كوسيلة لفحص العلاقات المشتركة بين المتغيرات. النتائج: أظهرت النتائج في المدى الطويل وجود تأثير سلبي للاقتراض الخارجي على الإنفاق الرأسمالي، في حين كان التأثير إيجابيًا على الإنفاق الجاري بالرغم من أنه لم يكن معنويًا من الناحية الإحصائية. أما في المدى القصير فقد كان تأثير الاقتراض الخارجي إيجابيًا وذو دلالة إحصائية على كل من الإنفاق الرأسمالي والجاري. أما المساعدات الخارجية فقد كان لها أثر إيجابي وذو دلالة إحصائية على الإنفاق الرأسمالي والجاري في المديين الطويل والقصير. الخلاصة: أوصت الدراسة بضرورة توجيه أكبر قدر من الاقتراض الخارجي والمساعدات الخارجية لتمويل الإنفاق الرأسمالي من خلال مشاريع إنتاجية تنمي الاقتصاد الوطني، وزيادة الاعتماد على الموارد المحلية بالتركيز على الإنتاجية الوطنية وتنويعها لتمويل النفقات الجارية. كما أوصت الدراسة بضبط النفقات الجارية غير المبررة والعمل على زيادة نصيب النفقات الرأسمالية.
目标:本研究旨在分析外债和外援对约旦当前和资本支出(1980-2019年)的长期和短期影响。方法:使用分布式时间差距自回归模型(ARDL),该模型最近获得流行,作为研究变量之间相互关系的一种手段。结果:从长期来看,结果显示,外部借贷对资本支出产生了负面影响,而对经常支出产生了积极影响,尽管从统计角度看,这并不意味着什么。在短期内,外部借贷的影响是积极的,对资本支出和当前支出都具有统计意义。外援对长期和短期的资本支出产生了积极和统计意义的影响。总结:研究报告建议,最大限度地利用外部借贷和外援,通过生产项目为资本支出提供资金,以发展国民经济,并增加对国内资源的依赖,重点是国家生产力,使其多样化,为经常支出提供资金。研究报告还建议控制不合理的经常支出,并努力增加资本支出的份额。
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引用次数: 0
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Global Journal of Economics and Business
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