Pub Date : 2016-08-08DOI: 10.1109/ISTAFRICA.2016.7530648
E. Ferrara, S. Ponte, Enza Caputo, M. Frascio, S. Dellepiane
The use of Information and Communication Technologies (ICTs) in a cooperative way can give a good improvement in the educational field; in developing countries, especially in Sub-Saharan area. Sustainable technologies and collaborative LMS are investigated in a case study as possible ways to improve, towards distance learning systems, education and towards it, social empowerment and development. A web-based system, customized for an academic year proposal in medicine and surgery field, helps the development of cooperation among universities and research empowerment and exchange, useful for both entities and their stakeholders. Different uses and approaches to the technological solution allow different participants to model and interact with the project despite difficulties and environmental gabs that could occur in some territories of the Sub-Saharan countries.
{"title":"Sustainable cooperative distance learning system for education in developing countries","authors":"E. Ferrara, S. Ponte, Enza Caputo, M. Frascio, S. Dellepiane","doi":"10.1109/ISTAFRICA.2016.7530648","DOIUrl":"https://doi.org/10.1109/ISTAFRICA.2016.7530648","url":null,"abstract":"The use of Information and Communication Technologies (ICTs) in a cooperative way can give a good improvement in the educational field; in developing countries, especially in Sub-Saharan area. Sustainable technologies and collaborative LMS are investigated in a case study as possible ways to improve, towards distance learning systems, education and towards it, social empowerment and development. A web-based system, customized for an academic year proposal in medicine and surgery field, helps the development of cooperation among universities and research empowerment and exchange, useful for both entities and their stakeholders. Different uses and approaches to the technological solution allow different participants to model and interact with the project despite difficulties and environmental gabs that could occur in some territories of the Sub-Saharan countries.","PeriodicalId":326074,"journal":{"name":"2016 IST-Africa Week Conference","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123465645","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-08-08DOI: 10.1109/ISTAFRICA.2016.7530645
Nam Nojozi, M. Scott, Phumzile Nomnga
Rural subsistence farmers across Africa experience difficulties in gathering relevant and up-to-date agriculture information. This research seeks to develop a mobile application for broadcasting agriculture information to rural subsistence farmers. The researcher first began with the qualitative research phase to explore the views of participants, the qualitative phase was used to build an instrument that best fits the sample under study and then quantitative phase was used to identify appropriate instruments. There were two applications that were built in this research a mobile application and a web application. The web application was found helpful to insert, delete and update information in the database. The mobile application was developed according to requirements gathered through data collection. Data collection of the research showed that farmers want to see available bursaries in agriculture, ask questions and answer them, view sponsors, view agriculture department information, advertise products which they wish to sell, view diseases, new fertilizers and view workshops details. Farmers found the mobile application useful, usable and accessible.
{"title":"An m-agric application for broadcasting agricultural information for subsistence farmers in rural areas of the eastern cape","authors":"Nam Nojozi, M. Scott, Phumzile Nomnga","doi":"10.1109/ISTAFRICA.2016.7530645","DOIUrl":"https://doi.org/10.1109/ISTAFRICA.2016.7530645","url":null,"abstract":"Rural subsistence farmers across Africa experience difficulties in gathering relevant and up-to-date agriculture information. This research seeks to develop a mobile application for broadcasting agriculture information to rural subsistence farmers. The researcher first began with the qualitative research phase to explore the views of participants, the qualitative phase was used to build an instrument that best fits the sample under study and then quantitative phase was used to identify appropriate instruments. There were two applications that were built in this research a mobile application and a web application. The web application was found helpful to insert, delete and update information in the database. The mobile application was developed according to requirements gathered through data collection. Data collection of the research showed that farmers want to see available bursaries in agriculture, ask questions and answer them, view sponsors, view agriculture department information, advertise products which they wish to sell, view diseases, new fertilizers and view workshops details. Farmers found the mobile application useful, usable and accessible.","PeriodicalId":326074,"journal":{"name":"2016 IST-Africa Week Conference","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131260947","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-05-11DOI: 10.1109/ISTAFRICA.2016.7530638
Ashwin Seegolam, A. Sukhoo, Vik Bhoyroo
Open Government data initiatives form part of e-Government agenda for various countries as they are considered to favour innovation in various sectors, including Education, Agriculture and Tourism, amongst others. In countries with Government data portals, it is observed that there has been an improvement in the e-Government index due to increased interaction with Citizens. This has led to innovation, whereby increased mobile applications have been developed; transparency and accountability have been demonstrated on the part of the Governments. Four African countries have embarked on Open Government Data initiatives and most of them are enjoying economic gains. In this paper, the benefits of implementing Open Government data is demonstrated using the futures thinking methodology, which helps in taking a glimpse into the future. Futures techniques, namely futures wheel and causal layered analysis, are used to explore the benefits with respect to implementation of Open Government Data.
{"title":"Spurring innovation through Open Government Data for Africa","authors":"Ashwin Seegolam, A. Sukhoo, Vik Bhoyroo","doi":"10.1109/ISTAFRICA.2016.7530638","DOIUrl":"https://doi.org/10.1109/ISTAFRICA.2016.7530638","url":null,"abstract":"Open Government data initiatives form part of e-Government agenda for various countries as they are considered to favour innovation in various sectors, including Education, Agriculture and Tourism, amongst others. In countries with Government data portals, it is observed that there has been an improvement in the e-Government index due to increased interaction with Citizens. This has led to innovation, whereby increased mobile applications have been developed; transparency and accountability have been demonstrated on the part of the Governments. Four African countries have embarked on Open Government Data initiatives and most of them are enjoying economic gains. In this paper, the benefits of implementing Open Government data is demonstrated using the futures thinking methodology, which helps in taking a glimpse into the future. Futures techniques, namely futures wheel and causal layered analysis, are used to explore the benefits with respect to implementation of Open Government Data.","PeriodicalId":326074,"journal":{"name":"2016 IST-Africa Week Conference","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115193747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-05-11DOI: 10.1109/ISTAFRICA.2016.7530578
Rossouw de Bruin, S. Solms, R. A. Clarke
Any Corporate Governance aspect involves numerous steps when it comes to determining how efficient and effective an organization's governance implementations are. Cybersecurity Governance is not much different in this regard. As Cybersecurity Governance is a relatively new and very important concept, the idea of assessing the efficacy of Cybersecurity and Cybersecurity Governance implementation is still highly debated and researched. In this article, we discuss adaptations to a Cybersecurity Governance Maturity Model and we will also discuss a second and important aspect related to the Cybersecurity Governance Maturity assessment; reporting. We will discuss how the maturity model can be used to create descriptive and understandable reports for the various roles within the Board of Directors and Executive Management.
{"title":"Cybersecurity Governance: How can we measure it?","authors":"Rossouw de Bruin, S. Solms, R. A. Clarke","doi":"10.1109/ISTAFRICA.2016.7530578","DOIUrl":"https://doi.org/10.1109/ISTAFRICA.2016.7530578","url":null,"abstract":"Any Corporate Governance aspect involves numerous steps when it comes to determining how efficient and effective an organization's governance implementations are. Cybersecurity Governance is not much different in this regard. As Cybersecurity Governance is a relatively new and very important concept, the idea of assessing the efficacy of Cybersecurity and Cybersecurity Governance implementation is still highly debated and researched. In this article, we discuss adaptations to a Cybersecurity Governance Maturity Model and we will also discuss a second and important aspect related to the Cybersecurity Governance Maturity assessment; reporting. We will discuss how the maturity model can be used to create descriptive and understandable reports for the various roles within the Board of Directors and Executive Management.","PeriodicalId":326074,"journal":{"name":"2016 IST-Africa Week Conference","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129869808","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-05-11DOI: 10.1109/ISTAFRICA.2016.7530637
A. Owoseni, H. Twinomurinzi
This paper presents the outcome of a preliminary investigation into the use of mobile apps as a dynamic capability tool by start-up entrepreneurs. 19 business start-ups in Lagos Nigeria were involved in this study, with average enterprise age of 11.5 months in service industry. After strategic use of customized mobile app for 12 weeks, it was observed that average profit, customer-base and staffing increased considerably; affirming the potential of mobile apps at strategically positioning business to meet customer needs, spurring creativity and helping business owners assume multiple roles in the business. The result positively suggests that strategic use of mobile apps has potentials of helping start-ups grow through existence to survival and success.
{"title":"Mobile app usage as a dynamic capability in nigerian start-ups","authors":"A. Owoseni, H. Twinomurinzi","doi":"10.1109/ISTAFRICA.2016.7530637","DOIUrl":"https://doi.org/10.1109/ISTAFRICA.2016.7530637","url":null,"abstract":"This paper presents the outcome of a preliminary investigation into the use of mobile apps as a dynamic capability tool by start-up entrepreneurs. 19 business start-ups in Lagos Nigeria were involved in this study, with average enterprise age of 11.5 months in service industry. After strategic use of customized mobile app for 12 weeks, it was observed that average profit, customer-base and staffing increased considerably; affirming the potential of mobile apps at strategically positioning business to meet customer needs, spurring creativity and helping business owners assume multiple roles in the business. The result positively suggests that strategic use of mobile apps has potentials of helping start-ups grow through existence to survival and success.","PeriodicalId":326074,"journal":{"name":"2016 IST-Africa Week Conference","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129366638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-05-11DOI: 10.1109/ISTAFRICA.2016.7530620
J. Erima, Winnie Masai, M. G. Wosyanju
The digital age has presented the academic society with new opportunities. Academic institutions are increasingly moving towards digital presentation of corporate Information, such as web sites that contain prospectuses, course guides and corporate policies. Most of the intellectual assets of academic institutions, including research content, are also increasingly being produced and held in digital form, thus demanding new approaches to their preservation to ensure long-term value for teaching, research and development. This highlights the importance of an appropriate and effectively implemented digital preservation framework to ensure that these digital resources are properly maintained if their potential value is to be realized. This study endeavors to assess the current state of preservation of academic research content at Moi University (MU); the extent to which these materials have been digitized, with a view to proposing an appropriate strategy for their successful preservation. The specific objectives of the study are to: identify and classify the types of research content produced in MU; establish the different forms and categories in which these materials are stored; assess the existing digital preservation practices used to preserve these research assets; establish the challenges faced in the preservation of these materials; propose an appropriate preservation strategy to digitize and preserve these research content. This study has highlighted the need and importance of digitization and preservation of research content. It has also propose an applicable digital preservation strategy for MU.
{"title":"Preservation of digital research content in academic institutions: A case study of Moi University, Kenya","authors":"J. Erima, Winnie Masai, M. G. Wosyanju","doi":"10.1109/ISTAFRICA.2016.7530620","DOIUrl":"https://doi.org/10.1109/ISTAFRICA.2016.7530620","url":null,"abstract":"The digital age has presented the academic society with new opportunities. Academic institutions are increasingly moving towards digital presentation of corporate Information, such as web sites that contain prospectuses, course guides and corporate policies. Most of the intellectual assets of academic institutions, including research content, are also increasingly being produced and held in digital form, thus demanding new approaches to their preservation to ensure long-term value for teaching, research and development. This highlights the importance of an appropriate and effectively implemented digital preservation framework to ensure that these digital resources are properly maintained if their potential value is to be realized. This study endeavors to assess the current state of preservation of academic research content at Moi University (MU); the extent to which these materials have been digitized, with a view to proposing an appropriate strategy for their successful preservation. The specific objectives of the study are to: identify and classify the types of research content produced in MU; establish the different forms and categories in which these materials are stored; assess the existing digital preservation practices used to preserve these research assets; establish the challenges faced in the preservation of these materials; propose an appropriate preservation strategy to digitize and preserve these research content. This study has highlighted the need and importance of digitization and preservation of research content. It has also propose an applicable digital preservation strategy for MU.","PeriodicalId":326074,"journal":{"name":"2016 IST-Africa Week Conference","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121454146","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-05-11DOI: 10.1109/ISTAFRICA.2016.7530665
Mpho F. Makhatho, B. Kalema
In a third-party logistics (3PLs) cross-enterprise environment, Enterprise Application Integration (EAI) is directly associated with the performance of the business. However there are still significant challenges in terms of how EAI is approached, operated and implemented. The challenges mainly arise from the lack of industry specific guidelines for EAI usage in 3PL environment. This paper's main objective was to design a framework for EAI in 3PL and how EAI is carried out in the 3PL environment. The findings resulted in a set of factors that were used in the designing of a robust structured EAI framework specific for 3PL environment. The framework identifies three broad groups of EAI factors in Third-Party logistics, namely Strategic Factors, Tactical Factors, and Operational Factors. Most of the factors identified in the literature for EAI projects are still pertinent in the 3PL environment, however, issues relating to the interactions with the client/shipper with regards to projects and operations have presented a unique dimension to EAI projects in the 3PL environment.
{"title":"A framework for enterprise application integration for third-party logistics","authors":"Mpho F. Makhatho, B. Kalema","doi":"10.1109/ISTAFRICA.2016.7530665","DOIUrl":"https://doi.org/10.1109/ISTAFRICA.2016.7530665","url":null,"abstract":"In a third-party logistics (3PLs) cross-enterprise environment, Enterprise Application Integration (EAI) is directly associated with the performance of the business. However there are still significant challenges in terms of how EAI is approached, operated and implemented. The challenges mainly arise from the lack of industry specific guidelines for EAI usage in 3PL environment. This paper's main objective was to design a framework for EAI in 3PL and how EAI is carried out in the 3PL environment. The findings resulted in a set of factors that were used in the designing of a robust structured EAI framework specific for 3PL environment. The framework identifies three broad groups of EAI factors in Third-Party logistics, namely Strategic Factors, Tactical Factors, and Operational Factors. Most of the factors identified in the literature for EAI projects are still pertinent in the 3PL environment, however, issues relating to the interactions with the client/shipper with regards to projects and operations have presented a unique dimension to EAI projects in the 3PL environment.","PeriodicalId":326074,"journal":{"name":"2016 IST-Africa Week Conference","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121622017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-05-11DOI: 10.1109/ISTAFRICA.2016.7530678
A. Abdelgawad, Jaziar Radianti, M. Snaprud, J. Krogstie
System Dynamics (SD) is a method to build simulation models using computers, to study the behaviour of systems, and apply what-if scenarios aiming at achieving optimal policy design. To have an overview of the current state-of-the-art of SD use in the eGovernment field; we have surveyed related literature. Our main goal is to uncover the possibilities for future research by clarifying the shortages. The identified literature is not very large. In most of the literature, SD models use was limited to SD practitioners. We discovered low usage of Group Model Building and workshops despite their usefulness in involving non-SD practitioners in the model building process. Additionally, there is a large untapped potential in using Interactive Learning Environment, in spite of its importance in involving non-technical users in conducting what-if scenario testing, and changing users' mental models by uncovering the underlying system structure.
{"title":"Simulation models in eGovernment using system dynamics: A literature survey","authors":"A. Abdelgawad, Jaziar Radianti, M. Snaprud, J. Krogstie","doi":"10.1109/ISTAFRICA.2016.7530678","DOIUrl":"https://doi.org/10.1109/ISTAFRICA.2016.7530678","url":null,"abstract":"System Dynamics (SD) is a method to build simulation models using computers, to study the behaviour of systems, and apply what-if scenarios aiming at achieving optimal policy design. To have an overview of the current state-of-the-art of SD use in the eGovernment field; we have surveyed related literature. Our main goal is to uncover the possibilities for future research by clarifying the shortages. The identified literature is not very large. In most of the literature, SD models use was limited to SD practitioners. We discovered low usage of Group Model Building and workshops despite their usefulness in involving non-SD practitioners in the model building process. Additionally, there is a large untapped potential in using Interactive Learning Environment, in spite of its importance in involving non-technical users in conducting what-if scenario testing, and changing users' mental models by uncovering the underlying system structure.","PeriodicalId":326074,"journal":{"name":"2016 IST-Africa Week Conference","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127784860","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-05-11DOI: 10.1109/ISTAFRICA.2016.7530592
Baldreck Chipangura
This paper argues that successful provision of mobile centric services in teaching and learning is dependent on the readiness of lectures and the supporting institutional policies. The basis of this claim is an empirical investigation undertaken as a qualitative single case study at an ODL university in South Africa. The evidence was gathered through lecturer interviews and policy document analysis. Both lecturer interview data and policy document analysis data were qualitatively analysed. The findings of this study revealed that successful provision of mobile centric services in teaching and learning depends on the readiness of lecturers and the readiness of institutional policies in supporting the lecturers.
{"title":"Lecturer and policy readiness: A critical relationship in the provision of mobile centric services in teaching","authors":"Baldreck Chipangura","doi":"10.1109/ISTAFRICA.2016.7530592","DOIUrl":"https://doi.org/10.1109/ISTAFRICA.2016.7530592","url":null,"abstract":"This paper argues that successful provision of mobile centric services in teaching and learning is dependent on the readiness of lectures and the supporting institutional policies. The basis of this claim is an empirical investigation undertaken as a qualitative single case study at an ODL university in South Africa. The evidence was gathered through lecturer interviews and policy document analysis. Both lecturer interview data and policy document analysis data were qualitatively analysed. The findings of this study revealed that successful provision of mobile centric services in teaching and learning depends on the readiness of lecturers and the readiness of institutional policies in supporting the lecturers.","PeriodicalId":326074,"journal":{"name":"2016 IST-Africa Week Conference","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131511103","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2016-05-11DOI: 10.1109/ISTAFRICA.2016.7530579
Ibrahim Otieno, E. Omwenga, T. Waema
The development and implementation of e-government has been viewed as an opportunity to bring the much-desired reforms in public administration. There are several studies that have been conducted in the field of e-government and many projects implemented in both developed and developing countries signifying a tremendous growth in the field. However, studies show that there is a mismatch between the level of investment and the results realized so far. This has led to what some researchers refer to as the `e-government paradox' that follows from the `productivity paradox' earlier documented for IT projects. There are several factors that are attributable to the `e-government paradox': measurement error; time lag between implementation and results; the fact that public administration and by extension e-government is driven by the need to create value for citizens and not economic value; and the mismanagement of the implementation process by e-government implementers. The measurement error has been identified as the most important factor contributing to the `e-government paradox'. Theories on development, implementation, measurement and evaluation of e-government are still at nascent stages of development. This study proposes the development of a citizen centric e-government evaluation model that is suitable in the context of a developing country to solve the measurement error. The study was conducted from government common citizen service (Huduma) centres in Kenya where citizens access government services. This study proposed a conceptual model that hypothesised relationships between the identified constructs. The model was tested using Structured Equation Modelling (SEM) and findings reported.
{"title":"The e-government paradox: Is it real and how can it be resolved?","authors":"Ibrahim Otieno, E. Omwenga, T. Waema","doi":"10.1109/ISTAFRICA.2016.7530579","DOIUrl":"https://doi.org/10.1109/ISTAFRICA.2016.7530579","url":null,"abstract":"The development and implementation of e-government has been viewed as an opportunity to bring the much-desired reforms in public administration. There are several studies that have been conducted in the field of e-government and many projects implemented in both developed and developing countries signifying a tremendous growth in the field. However, studies show that there is a mismatch between the level of investment and the results realized so far. This has led to what some researchers refer to as the `e-government paradox' that follows from the `productivity paradox' earlier documented for IT projects. There are several factors that are attributable to the `e-government paradox': measurement error; time lag between implementation and results; the fact that public administration and by extension e-government is driven by the need to create value for citizens and not economic value; and the mismanagement of the implementation process by e-government implementers. The measurement error has been identified as the most important factor contributing to the `e-government paradox'. Theories on development, implementation, measurement and evaluation of e-government are still at nascent stages of development. This study proposes the development of a citizen centric e-government evaluation model that is suitable in the context of a developing country to solve the measurement error. The study was conducted from government common citizen service (Huduma) centres in Kenya where citizens access government services. This study proposed a conceptual model that hypothesised relationships between the identified constructs. The model was tested using Structured Equation Modelling (SEM) and findings reported.","PeriodicalId":326074,"journal":{"name":"2016 IST-Africa Week Conference","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2016-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131651625","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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