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Lived Experience of Leadership Styles on Employee Job Satisfaction in Selected BPO Companies in the Philippines An Intervention of Behavioral Performance 领导风格对菲律宾部分BPO公司员工工作满意度的生活经验:行为绩效的干预
Pub Date : 2021-10-16 DOI: 10.32996/jpbs.2021.1.1.5
Alan Y. Cabaluna, Olivier Ndamwize Mbaw
This study was conducted in the Philippines, the world's Business Process outsourcing capital. The primary purpose of this study is to examine the lived experience of leadership styles on employee job satisfaction in selected BPO firms. This research report used a qualitative method based on descriptive phenomenology research design to analyze BPO personnel lived leadership experience, specifically front-liners and managers’ experience from Taguig City, Makati City, Pasay City, and Pasig City within Metro Manila. We used an open-ended questionnaire to collect data from respondents. Five major themes emerged: (1) strengths development, (2) Communication and Innovation (3) Trust and respect (4) Delegation and Employee empowerment (5) Reward and Correction. According to the study's premise, most BPO companies in the Philippines practiced a combined transformational leadership and transactional leadership style. To keep employees happy, managers and BPO businesses can adopt a variety of leadership styles. The most popular and researched leadership style is transformational leadership, which stresses intrinsic motivation and employee development. Transactional leadership is task-oriented and focuses on the needs of the followers. Laissez-faire managers, on the other hand, stay out of the way. Job satisfaction is a pleasant or good emotional state caused by job evaluation. Workplace happiness is unaffected by transactional leadership remedial actions. The results show that employees are satisfied when their leader develops their skills, communicates and encourages innovation, builds trust and respect for others, delegates and empowers employees while recognizing top performers, and respectfully corrects mistakes. However, a definite correlation between leadership styles and employee job satisfaction requires more investigation.
这项研究是在菲律宾进行的,菲律宾是世界业务流程外包之都。本研究的主要目的是考察所选业务流程外包公司的领导风格对员工工作满意度的影响。本研究报告采用基于描述现象学研究设计的定性方法,分析马尼拉大都会内的BPO人员的生活领导经验,特别是一线和管理人员的经验,分别来自大溪市、马卡蒂市、帕赛市和帕西格市。我们使用开放式问卷来收集受访者的数据。出现了五大主题:(1)优势发展;(2)沟通与创新;(3)信任与尊重;(4)授权与员工授权;(5)奖励与纠正。根据该研究的前提,菲律宾的大多数业务流程外包公司都采用了变革型领导和交易型领导相结合的风格。为了让员工满意,管理者和业务流程外包企业可以采用多种领导风格。最受欢迎和研究的领导风格是变革型领导,它强调内在动机和员工发展。交易型领导以任务为导向,关注下属的需求。另一方面,自由放任的管理者则置身事外。工作满意度是由于对工作的评价而产生的一种愉快或良好的情绪状态。工作场所的幸福感不受交易型领导补救措施的影响。结果表明,当领导者培养员工的技能、沟通和鼓励创新、建立信任和尊重他人、在表彰表现优秀的同时授权员工、尊重地纠正错误时,员工会感到满意。然而,领导风格和员工工作满意度之间的明确相关性需要更多的调查。
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引用次数: 1
Creating Inclusive Psychological Learning Environments Through Appropriate Learning Assessments and Relevant Curriculum 通过适当的学习评估和相关课程创造包容的心理学习环境
Pub Date : 2021-10-14 DOI: 10.32996/jpbs.2021.1.1.4
Luisito M. Nanquil
This paper presents the researcher's perspectives on the place and value of learning assessment tools that are applicable to the current situation and the traditional settings where students would like to grow and improve. The researcher decided to examine and cover various materials that could identify, explain, and capture the purposes of assessment and the tangible benefits students can get from it. Even the teachers can do self-assessment from the results of the test and through their own conscious and mindful practices. Further, this perspective article covers and explores the roles of relevant curriculum design and appropriate assessments in the teaching and learning environments.
本文介绍了研究人员对学习评估工具的位置和价值的看法,这些工具适用于当前的情况和传统的设置,学生想要成长和提高。研究人员决定研究和涵盖各种材料,这些材料可以识别、解释和捕捉评估的目的,以及学生可以从中获得的切实利益。甚至教师也可以根据测试结果,通过自己的有意识和正念练习进行自我评估。此外,本文还探讨了相关课程设计和适当评估在教与学环境中的作用。
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引用次数: 0
Language and Cognition: A Review Study about the Psycholinguistic of Bilingualism 语言与认知:双语心理语言学研究综述
Pub Date : 2021-10-07 DOI: 10.32996/jpbs.2021.1.1.3
S. Issa, Fares H A Awadh
To get a better understanding of the psycholinguistic approach to language, a wide range of sources were examined in the present research. Language and its cognitive approach were explored in this study from many perspectives. The capacity to learn a language is one of the most complex and distinctive human traits, and no one knows why it happens. It is hard to pin down exactly what bilingualism means since it is such a broad concept. The research of psycholinguistics made important discoveries, such as the need to have language information to utilise language and the mental processes involved. To better understand how two languages (L1, L2) are processed, this article discusses why only a few methods combine behavioural and imaging testing. Therefore, bilingualism cannot be considered a full attribute since no one can be granted a complete or minimum degree of proficiency in a second language.
为了更好地理解心理语言学研究语言的方法,本研究考察了广泛的资料来源。本研究从多个角度探讨了语言及其认知途径。学习语言的能力是人类最复杂、最独特的特征之一,没有人知道为什么会这样。由于双语是一个非常宽泛的概念,所以很难确切地界定它的含义。心理语言学的研究取得了重要的发现,如语言的使用需要语言信息和所涉及的心理过程。为了更好地理解两种语言(L1, L2)是如何被处理的,本文讨论了为什么只有少数方法结合了行为测试和成像测试。因此,双语不能被认为是一个完整的属性,因为没有人可以完全或最低程度地熟练掌握第二语言。
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引用次数: 2
Understanding Social Media and Socio-Emotional Issues Among the Young: An Empirical Study 理解社交媒体和年轻人的社会情感问题:一项实证研究
Pub Date : 2021-10-04 DOI: 10.32996/jpbs.2021.1.1.2
Arora, P, Idnani, D
The present study aims at studying the impact of social media on socio-emotional well-being of children. The methodology used here was random sampling through snowballing technique. A sample of around 50 children aged 11-18 years was collected to understand their responses about their own socio-emotional well-being. The results of the study showed that people use social media for different reasons, but they also face a variety of challenges, from physical health to mental health issues, the most prominent of  what is needed is gratitude,  resilience, calmness, compassion, and the pursuit of hobbies, fitness, and one's  own peace of mind and happiness.
本研究旨在研究社交媒体对儿童社会情感健康的影响。本研究采用滚雪球法随机抽样。研究人员收集了大约50名年龄在11-18岁之间的儿童的样本,以了解他们对自己的社会情感健康的反应。研究结果表明,人们使用社交媒体的原因不同,但他们也面临着各种各样的挑战,从身体健康到心理健康问题,最突出的是需要感恩、恢复力、冷静、同情,以及对爱好、健身的追求,以及自己内心的平静和幸福。
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引用次数: 0
The Impact of Covid-19 on University Students’ Mental Health in Morocco 新冠肺炎疫情对摩洛哥大学生心理健康的影响
Pub Date : 2021-10-02 DOI: 10.32996/jpbs.2021.1.1.1
Driss Oubaha, Oualid Amzaourou, Harroudi Yassine, Saga Mouhatti
University students are particularly vulnerable to numerous mental health issues suffering from elevated levels of depression, anxiety, fear, and stress compared to the general population. The Covid-19 pandemic has negatively affected Moroccan university students' psychological status. This study aims at investigating the impact that Covid-19 has on Moroccan university students' mental health during the lockdown period. A cross-sectional study was conducted during the three-month quarantine period (April, May, and June 2020). An online survey was used to collect data from 560 students (n= 560) from five universities in Morocco. The results show that students experienced moderate to high levels of depression and anxiety and severe levels of stress during the lockdown period. Indeed, the findings also revealed that having a relative or acquaintance infected or died and/or being afraid to be infected by Covid-19 is the main predictor in increasing the levels of depression, anxiety, and stress. As university students face the risk of high levels of psychological distress particularly during these circumstances, it is of utmost importance to create monitoring services within universities to reduce the potential amplified burden that these traumatic events can have on the students.
与一般人群相比,大学生特别容易受到许多心理健康问题的影响,他们的抑郁、焦虑、恐惧和压力水平都有所提高。新冠肺炎疫情对摩洛哥大学生的心理状况产生了负面影响。本研究旨在调查Covid-19在封锁期间对摩洛哥大学生心理健康的影响。在三个月的隔离期间(2020年4月、5月和6月)进行了横断面研究。一项在线调查用于收集来自摩洛哥五所大学的560名学生(n= 560)的数据。结果显示,在封锁期间,学生们经历了中度到高度的抑郁和焦虑,以及严重的压力。事实上,研究结果还显示,亲戚或熟人感染或死亡和/或害怕感染Covid-19是增加抑郁、焦虑和压力水平的主要预测因素。由于大学生面临着高度心理困扰的风险,特别是在这种情况下,在大学内建立监测服务以减少这些创伤性事件可能给学生带来的潜在放大负担是至关重要的。
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引用次数: 0
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Journal of Psychology and Behavior Studies
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