Pub Date : 2020-02-29DOI: 10.5121/ijmit.2020.12101
Sara ElKheshin, N. Saleeb
Electronic government (e-government) was known as an efficient method for government expertness and proficiency as a vital facilitator for citizen-oriented services. Since their initiation over a decade ago, Egovernment services are recognised as a vehicle for accessing online public services. Both governments and academic researchers understand the difficulty of low-level adoption of e-government services among citizens; a common problem between both developing and developed countries. This paper investigates determinants and factors necessary to enhance adoption of citizens for e-government services in developing countries, with particular focus on Egypt, by extending the Technology Acceptance Model (TAM) using a set of political, social, and design constructs that were developed from different sources of research literature.
{"title":"Assessing the Adoption of E-government Using Tam Model: Case of Egypt","authors":"Sara ElKheshin, N. Saleeb","doi":"10.5121/ijmit.2020.12101","DOIUrl":"https://doi.org/10.5121/ijmit.2020.12101","url":null,"abstract":"Electronic government (e-government) was known as an efficient method for government expertness and proficiency as a vital facilitator for citizen-oriented services. Since their initiation over a decade ago, Egovernment services are recognised as a vehicle for accessing online public services. Both governments and academic researchers understand the difficulty of low-level adoption of e-government services among citizens; a common problem between both developing and developed countries. This paper investigates determinants and factors necessary to enhance adoption of citizens for e-government services in developing countries, with particular focus on Egypt, by extending the Technology Acceptance Model (TAM) using a set of political, social, and design constructs that were developed from different sources of research literature.","PeriodicalId":335930,"journal":{"name":"International Journal of Managing Information Technology","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-02-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130372578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-11-30DOI: 10.5121/ijmit.2019.11401
Kiran Fahd, S. Venkatraman, Fahd Khan Hammeed
With the emerging third wave in the development of the Internet, the past year has witnessed huge data exposure resulting in cyber-attacks that have increased four times as that of the previous year’s record. In this digital era, businesses are making use of NoSQL technologies for managing such Big Data. However, the NoSQL database systems come with inherent security issues, which pose a major challenge to many organisations worldwide. There is a paucity of research studies for exposing the security threats and vulnerabilities of NoSQL technologies comprehensively. This paper presents an in-depth study of NoSQL security issues by performing a detailed comparative study of the security vulnerabilities identified in NoSQL database systems. A set of key security features offered by the four commonly used NoSQL database systems, namely Redis, Cassandra, MongoDB and Neo4j are analysed with an aim to identify their strengths and weaknesses. The vulnerabilities associated with built-in security, encryption, authentication/authorization and auditing that impact Big Data management are compared among these popular NoSQL database systems and the risk levels are identified. In addition, illustrations of possible injection attacks experimented with these NoSQL systems are provided. Finally, a high-level framework is proposed for NoSQL databases with considerations for security measures in Big Data deployments. The discussion forms a significant technical contribution for learners, application developers and Big Data deployers paving way for a better awareness and management of the NoSQL systems in an organization.
{"title":"A Comparative Study of NOSQL System Vulnerabilities with Big Data","authors":"Kiran Fahd, S. Venkatraman, Fahd Khan Hammeed","doi":"10.5121/ijmit.2019.11401","DOIUrl":"https://doi.org/10.5121/ijmit.2019.11401","url":null,"abstract":"With the emerging third wave in the development of the Internet, the past year has witnessed huge data exposure resulting in cyber-attacks that have increased four times as that of the previous year’s record. In this digital era, businesses are making use of NoSQL technologies for managing such Big Data. However, the NoSQL database systems come with inherent security issues, which pose a major challenge to many\u0000organisations worldwide. There is a paucity of research studies for exposing the security threats and vulnerabilities of NoSQL technologies comprehensively. This paper presents an in-depth study of NoSQL security issues by performing a detailed comparative study of the security vulnerabilities identified in\u0000NoSQL database systems. A set of key security features offered by the four commonly used NoSQL database systems, namely Redis, Cassandra, MongoDB and Neo4j are analysed with an aim to identify their strengths and weaknesses. The vulnerabilities associated with built-in security, encryption, authentication/authorization and auditing that impact Big Data management are compared among these popular NoSQL database systems and the risk levels are identified. In addition, illustrations of possible injection attacks experimented with these NoSQL systems are provided. Finally, a high-level framework is\u0000proposed for NoSQL databases with considerations for security measures in Big Data deployments. The discussion forms a significant technical contribution for learners, application developers and Big Data deployers paving way for a better awareness and management of the NoSQL systems in an organization.","PeriodicalId":335930,"journal":{"name":"International Journal of Managing Information Technology","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122340928","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The research was to identify needs on design and development of a research recommendation system for 14 southern province Thailand development. The system employs semantic search function, research system structure and scope of knowledge during January 2008 to December 2017. 3,873 entries had been gathered from Thai Library Integrated System (ThaiLIS), Thai National Research Repository (TNRR), and Southern universities research database by employing textual analysis and knowledge organization focusing on Classification Approach and categorization which main topics are sorted and categorized. To develop ontology, it applies knowledge engineering concept and using Protege Ontology Editor version 3.5 beta and version 5.5 beta to process the data for the accurate system development according to user-centered design concept. The study findings were the developed system is able to support information exchange, information retrieval, and research search and to decrease research redundancy and unnecessary budgeting. Moreover, the system could possible enhance conducting more innovations, confirming experts in the area, showing research trends, and showing research results on related fields, strategies, and problems which leads to the Southern developments extensively. After the implementation, the users’ overall opinions and satisfaction was at a high level (X= 4.14, S.D = 0.14) and information retrieval efficiency of system was at a good level (overall = 0.70-0.88) with 0.70 accuracy, 0.78 recall, 0.88 precision, and 0.82 F-measure.
该研究旨在确定设计和开发泰国南部14个省发展的研究推荐系统的需求。该系统在2008年1月至2017年12月期间使用语义搜索功能，研究系统结构和知识范围。采用文本分析和知识组织的方法，从泰国图书馆综合系统(thailand Library Integrated System, thailand National Research Repository, TNRR)和南方大学的研究数据库中收集了3873篇文献，并对主要主题进行了分类和分类。在本体的开发上，运用知识工程的理念，按照以用户为中心的设计理念，使用Protege本体编辑器3.5 beta版和5.5 beta版对数据进行处理，进行准确的系统开发。研究结果显示，开发后的系统能够支援资讯交换、资讯检索和研究搜寻，并减少研究冗余和不必要的预算。此外，该系统还可以促进更多的创新，确认该领域的专家，展示研究趋势，并展示相关领域的研究成果，策略和问题，从而促进南方的广泛发展。实施后，用户的总体意见和满意度处于较高水平(X= 4.14, sd = 0.14)，系统的信息检索效率处于较好的水平(总体= 0.70-0.88)，正确率为0.70，召回率为0.78，精密度为0.88,F-measure为0.82。
{"title":"The Development of Research Recommendation System for Southern Thailand Development","authors":"Nawapon Kewsuwun, Kanyarat Kwiecien, Chumchit Sae-Chan","doi":"10.5121/ijmit.2019.11402","DOIUrl":"https://doi.org/10.5121/ijmit.2019.11402","url":null,"abstract":"The research was to identify needs on design and development of a research recommendation system for 14 southern province Thailand development. The system employs semantic search function, research system structure and scope of knowledge during January 2008 to December 2017. 3,873 entries had been gathered from Thai Library Integrated System (ThaiLIS), Thai National Research Repository (TNRR), and Southern universities research database by employing textual analysis and knowledge organization focusing on Classification Approach and categorization which main topics are sorted and categorized. To develop ontology, it applies knowledge engineering concept and using Protege Ontology Editor version 3.5 beta and version 5.5 beta to process the data for the accurate system development according to user-centered design concept. The study findings were the developed system is able to support information exchange, information retrieval, and research search and to decrease research redundancy and unnecessary budgeting. Moreover, the system could possible enhance conducting more innovations, confirming experts in the area, showing research trends, and showing research results on related fields, strategies, and problems which leads to the Southern developments extensively. After the implementation, the users’ overall opinions and satisfaction was at a high level (X= 4.14, S.D = 0.14) and information retrieval efficiency of system was at a good level (overall = 0.70-0.88) with 0.70 accuracy, 0.78 recall, 0.88 precision, and 0.82 F-measure.","PeriodicalId":335930,"journal":{"name":"International Journal of Managing Information Technology","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126592425","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-08-31DOI: 10.5121/ijmit.2019.11301
Y. Tou, C. Watanabe, P. Neittaanmäki
A BSTRACT Amazon became the world R&D leader in 2017 by rapidly increasing R&D investment. The company’s extremely large amount of R&D funds is the result of an ample free cash flow generated by sophisticated cash conversion cycle (CCC) management. Increased R&D induced business advancement and lean cost structure construction leading to further increase in cash flow which has stimulated interaction between vendors, customers, and Amazon via the Amazon marketplace. Activated interaction accelerated CCC advancement, a subsequent free cash flow increase, and user-driven innovation, thus accelerated the transformation of routine or periodic alteration activities into significant improvement simultaneously. All of these components function together as a consolidated sophisticated machine. In light of the increasing concern to R&D resources development without the dilemma of a productivity decline that most digital economies are now confronting, this paper demonstrated the above hypothetical view. An intensive empirical analysis focusing on the development trajectory of Amazon’s techno-financing system over a period from 1997 to 2018 was conducted. An insightful suggestion to neo open innovation that fuses financing management and R&D management was thus provided.
{"title":"CO-Evolution Between CCC-Driven Cash Flow Management and Transformation of R&D – Amazon’S Endeavor","authors":"Y. Tou, C. Watanabe, P. Neittaanmäki","doi":"10.5121/ijmit.2019.11301","DOIUrl":"https://doi.org/10.5121/ijmit.2019.11301","url":null,"abstract":"A BSTRACT Amazon became the world R&D leader in 2017 by rapidly increasing R&D investment. The company’s extremely large amount of R&D funds is the result of an ample free cash flow generated by sophisticated cash conversion cycle (CCC) management. Increased R&D induced business advancement and lean cost structure construction leading to further increase in cash flow which has stimulated interaction between vendors, customers, and Amazon via the Amazon marketplace. Activated interaction accelerated CCC advancement, a subsequent free cash flow increase, and user-driven innovation, thus accelerated the transformation of routine or periodic alteration activities into significant improvement simultaneously. All of these components function together as a consolidated sophisticated machine. In light of the increasing concern to R&D resources development without the dilemma of a productivity decline that most digital economies are now confronting, this paper demonstrated the above hypothetical view. An intensive empirical analysis focusing on the development trajectory of Amazon’s techno-financing system over a period from 1997 to 2018 was conducted. An insightful suggestion to neo open innovation that fuses financing management and R&D management was thus provided.","PeriodicalId":335930,"journal":{"name":"International Journal of Managing Information Technology","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121683070","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-08-31DOI: 10.5121/ijmit.2019.11302
Ouiame Benali Idrissi, Khalid Chafik
The purpose of the present paper is to describe the development of a measurement scale, to assess the impact of the national cultural factors on the electronic clinical records acceptance in the Ibn Sina Hospital Center(CHUIS)in Morocco. The methodology assumed is based on the Churchill paradigm (1979).Thus, our contribution focuses on the exploratory phase, where the items have been analysed using principal components analysis (PCA) and internal consistency with Cronbach’s Alpha (α). The results show a satisfactory factorial structure and excellent reliability of all the items.
{"title":"National Cultural Dimensions and Electronic Clinical Records Acceptance: an Exploratory Study","authors":"Ouiame Benali Idrissi, Khalid Chafik","doi":"10.5121/ijmit.2019.11302","DOIUrl":"https://doi.org/10.5121/ijmit.2019.11302","url":null,"abstract":"The purpose of the present paper is to describe the development of a measurement scale, to assess the impact of the national cultural factors on the electronic clinical records acceptance in the Ibn Sina Hospital Center(CHUIS)in Morocco. The methodology assumed is based on the Churchill paradigm (1979).Thus, our contribution focuses on the exploratory phase, where the items have been analysed using principal components analysis (PCA) and internal consistency with Cronbach’s Alpha (α). The results show a satisfactory factorial structure and excellent reliability of all the items.","PeriodicalId":335930,"journal":{"name":"International Journal of Managing Information Technology","volume":"81 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124644094","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-05-31DOI: 10.5121/IJMIT.2019.11203
Moriya Kuniko, Y. Tou, C. Watanabe, P. Neittaanmäki
A solution to the critical problem of a dilemma between R&D expansion and productivity decline that a majority of information and communication technology (ICT) leaders have been confronting in the digital economy is expected. It can be expected by a spinoff from economic functionality-seeking GDP-based coevolution cycle to supra-functionality beyond an economic value-seeking uncaptured GDP-driven coevolution cycle. However, the transformation dynamism remains a black box. By means of numerical simulations based on empirical analyses of the development trajectories of global ICT leaders, focusing on Amazon and Finland, together with an intensive review of preceding analyses, this paper attempted to elucidate the inside the black box of the above dynamism. By developing a practically applicable numerical approach, inspired attempts to explore a new elucidation frontier were conducted, thereby enabling a new concept of co-evolutionary coupling between two cycles to be postulated. An insightful suggestion regarding possible consequences in the future stemming from the trajectory option was thus provided
{"title":"CO-EVOLUTIONARY COUPLING BETWEEN CAPTURED AND UNCAPTURED GDP CYCLES:CROSS LEARNING FROM AMAZON AND FINLAND MODELS FOR SUSTAINABILITY","authors":"Moriya Kuniko, Y. Tou, C. Watanabe, P. Neittaanmäki","doi":"10.5121/IJMIT.2019.11203","DOIUrl":"https://doi.org/10.5121/IJMIT.2019.11203","url":null,"abstract":"A solution to the critical problem of a dilemma between R&D expansion and productivity decline that a majority of information and communication technology (ICT) leaders have been confronting in the digital economy is expected. It can be expected by a spinoff from economic functionality-seeking GDP-based coevolution cycle to supra-functionality beyond an economic value-seeking uncaptured GDP-driven coevolution cycle. However, the transformation dynamism remains a black box. By means of numerical simulations based on empirical analyses of the development trajectories of global ICT leaders, focusing on Amazon and Finland, together with an intensive review of preceding analyses, this paper attempted to elucidate the inside the black box of the above dynamism. By developing a practically applicable numerical approach, inspired attempts to explore a new elucidation frontier were conducted, thereby enabling a new concept of co-evolutionary coupling between two cycles to be postulated. An insightful suggestion regarding possible consequences in the future stemming from the trajectory option was thus provided","PeriodicalId":335930,"journal":{"name":"International Journal of Managing Information Technology","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125809175","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-05-31DOI: 10.5121/IJMIT.2019.11202
Y. Tou, C. Watanabe, Kuniko Moriya, P. Neittaanmäki
As a consequence of the two-faced nature of information and communication technology (ICT), a majority of ICT leaders have been confronting the critical problem of a dilemma between R&D expansion and productivity decline in the digital economy. However, Amazon has been able to accomplish a skyrocketing increase in R&D and market capitalization. Finland has also accomplished balanced advancement not only of welfare but also economic resurgence. This paper attempted to elucidate the miracle of two ICT leaders. By means of a comparative empirical analysis of respective development trajectories, the sources of their success were analyzed thereby the comparative advantage and disadvantage of each respective trajectories supportive to find a practical solution to the critical problem of a dilemma were identified. The sources of both successes can be attributed to harnessing the vigor of soft innovation resources from the marketplace. However, contrary to Amazon’s complementary use, Finland has depended on substitutionary use. While this approach contributes to easy resurgence, it casts a shadow to the innovative growth in the future. An insightful suggestion regarding balanced sustainable growth by cross learning was thus provided.
{"title":"A SOLUTION TO THE DILEMMA BETWEEN R&D EXPANSION AND THE PRODUCTIVITY DECLINE: LESSONS FROM THE R&D MODELS IN AMAZON AND FINLAND","authors":"Y. Tou, C. Watanabe, Kuniko Moriya, P. Neittaanmäki","doi":"10.5121/IJMIT.2019.11202","DOIUrl":"https://doi.org/10.5121/IJMIT.2019.11202","url":null,"abstract":"As a consequence of the two-faced nature of information and communication technology (ICT), a majority of ICT leaders have been confronting the critical problem of a dilemma between R&D expansion and productivity decline in the digital economy. However, Amazon has been able to accomplish a skyrocketing increase in R&D and market capitalization. Finland has also accomplished balanced advancement not only of welfare but also economic resurgence. This paper attempted to elucidate the miracle of two ICT leaders. By means of a comparative empirical analysis of respective development trajectories, the sources of their success were analyzed thereby the comparative advantage and disadvantage of each respective trajectories supportive to find a practical solution to the critical problem of a dilemma were identified. The sources of both successes can be attributed to harnessing the vigor of soft innovation resources from the marketplace. However, contrary to Amazon’s complementary use, Finland has depended on substitutionary use. While this approach contributes to easy resurgence, it casts a shadow to the innovative growth in the future. An insightful suggestion regarding balanced sustainable growth by cross learning was thus provided.","PeriodicalId":335930,"journal":{"name":"International Journal of Managing Information Technology","volume":"158 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128838819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-05-31DOI: 10.5121/IJMIT.2019.11205
Nasir Naveed, C. Watanabe, P. Neittaanmäki
Driven by digital solutions, the bioeconomy has taken major steps forward in recent years toward achievement of the long-lasting goal of transition from a traditional fossil economy to a circular economy. The coupling of digitalization and the bioeconomy is leading toward a digitalized bioeconomy that can satisfy a shift in people’s preferences for eco-consciousness, which in turn induces coupling of up-down stream operation in the value chain. This dual couplings has led to a new R&D model that absorbs external innovation resources from a broad value chain and assimilates them into various entities. In light of the increasing significance of such a new R&D model that may avoid the dilemma between R&D expansion and productivity decline, this paper elucidated dynamism enabling dual couplings. An empirical analysis of global forest-based bioeconomy firms was conducted, thereby providing an insightful suggestion with respect to dynamism emerging from a new R&D model.
{"title":"CO-EVOLUTIONARY COUPLING VIA A DIGITAL-BIO ECOSYSTEM – A SUGGESTION FOR A NEW R&D MODEL IN THE DIGITAL ECONOMY","authors":"Nasir Naveed, C. Watanabe, P. Neittaanmäki","doi":"10.5121/IJMIT.2019.11205","DOIUrl":"https://doi.org/10.5121/IJMIT.2019.11205","url":null,"abstract":"Driven by digital solutions, the bioeconomy has taken major steps forward in recent years toward achievement of the long-lasting goal of transition from a traditional fossil economy to a circular economy. The coupling of digitalization and the bioeconomy is leading toward a digitalized bioeconomy that can satisfy a shift in people’s preferences for eco-consciousness, which in turn induces coupling of up-down stream operation in the value chain. This dual couplings has led to a new R&D model that absorbs external innovation resources from a broad value chain and assimilates them into various entities. In light of the increasing significance of such a new R&D model that may avoid the dilemma between R&D expansion and productivity decline, this paper elucidated dynamism enabling dual couplings. An empirical analysis of global forest-based bioeconomy firms was conducted, thereby providing an insightful suggestion with respect to dynamism emerging from a new R&D model.","PeriodicalId":335930,"journal":{"name":"International Journal of Managing Information Technology","volume":"9 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114716119","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-05-31DOI: 10.5121/IJMIT.2019.11201
Elshimaa Badr Eldin Hago, M. E. A. Capuno, Salah A. M. Ali
IT Service Management System is an application to implement and manage Information Technology Infrastructure Library (ITIL) best practices framework. This framework aims to align the IT services with the business needs by insuring the quality of services provided to business. This IT service Management system links people, processes and technology within the Central Bank of Sudan as the main site of the project. The Central Bank of Sudan is the main bank that governs Sudan's banks rules and regulations. The bank was formed in 1960 with headquarters located in the Khartoum capital of Sudan in addition to eighteen (18) branches spread throughout the country. The Information Technology Administration within the Central Bank of Sudan manage and operate the IT infrastructure that host and support all systems that used internally and for external banks. The objective of this study focused on finding IT service management system that can support international IT service management platform that can apply ITIL standard processes like Incident Management, Service Request Management, Problem Management, Change Request Management, Configuration Management Database and Knowledge Management. The methodology used in this system is the Rapid Application Development (RAD), a condensed development process that produces a high quality system with low investment costs. The proposed system went through to alpha, beta and acceptability tests by IT development team first and second line of support agents to ensure proper module functionality with favorable results. The study concluded in align services provided by the Information system department with business need through manageable and controllable standard. As a recommendation, the system should be implemented at the Central Bank of Sudan. More integrations and benchmarking must be done to ensure modules functionalities and higher security. The system can be the first step to take ISO20000 certificate as it covers many of IS020000 requirements.
{"title":"IT SERVICE MANAGEMENT SYSTEM FOR CENTRAL BANK OF SUDAN","authors":"Elshimaa Badr Eldin Hago, M. E. A. Capuno, Salah A. M. Ali","doi":"10.5121/IJMIT.2019.11201","DOIUrl":"https://doi.org/10.5121/IJMIT.2019.11201","url":null,"abstract":"IT Service Management System is an application to implement and manage Information Technology Infrastructure Library (ITIL) best practices framework. This framework aims to align the IT services with the business needs by insuring the quality of services provided to business. This IT service Management system links people, processes and technology within the Central Bank of Sudan as the main site of the project. The Central Bank of Sudan is the main bank that governs Sudan's banks rules and regulations. The bank was formed in 1960 with headquarters located in the Khartoum capital of Sudan in addition to eighteen (18) branches spread throughout the country. The Information Technology Administration within the Central Bank of Sudan manage and operate the IT infrastructure that host and support all systems that used internally and for external banks. The objective of this study focused on finding IT service management system that can support international IT service management platform that can apply ITIL standard processes like Incident Management, Service Request Management, Problem Management, Change Request Management, Configuration Management Database and Knowledge Management. The methodology used in this system is the Rapid Application Development (RAD), a condensed development process that produces a high quality system with low investment costs. The proposed system went through to alpha, beta and acceptability tests by IT development team first and second line of support agents to ensure proper module functionality with favorable results. The study concluded in align services provided by the Information system department with business need through manageable and controllable standard. As a recommendation, the system should be implemented at the Central Bank of Sudan. More integrations and benchmarking must be done to ensure modules functionalities and higher security. The system can be the first step to take ISO20000 certificate as it covers many of IS020000 requirements.","PeriodicalId":335930,"journal":{"name":"International Journal of Managing Information Technology","volume":"90 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-05-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125002301","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2019-02-28DOI: 10.5121/IJMIT.2019.11102
Y. Tou, C. Watanabe, Kuniko Moriya, Victor Vurpillat, P. Neittaanmäki
Amazon was the world’s top R&D firm in 2017. Its R&D investment was double that of 2015, quintuple that of 2012, and tenfold that of 2011. It deploys a unique R&D model as conducting “routine or periodic alterations” and “significant improvement” simultaneously. Since traditionally the former is classified as non-R&D, Amazon’s rapid and notable increase has raised the question of a new R&D definition in the digital economy.By means of an empirical analysis of the Amazon’s R&D model, this paper attempted to provide a convincing answer to this question.Amazon has invested considerable resources in extremely innovative business areas, which has developed its assimilation capacity. In parallel with such forefront innovation, Amazon is endeavoring to absorb soft innovation resources from external markets and assimilate them into its business model. This then transforms “routine or periodic alterations” into “significant improvement”, leading to the company becoming the world’s top R&D firm.Such an endeavor has triggered a new concept of R&D in neo open innovation and revealed the significance of a transformation of the R&D concept in the digital economy.
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