Pub Date : 2024-03-03DOI: 10.31334/bijak.v21i1.3513
Melia Dianingrum, Tegar Nur Satriawan, Mugiarti Mugiarti
The aim of this research is to examine how Islamic work ethics, leadership, and organizational culture affect employee performance mediated by job satisfaction. The study employs quantitative methods and surveys 103 employees from three Islamic banks in Purwokerto. The participants were chosen through purposive sampling, and primary data was gathered via online questionnaires. The data analysis method employed is SEM-PLS. The study findings show the acceptance of all hypotheses. Islamic work ethics, along with Islamic organizational culture and leadership, demonstrate a substantial influence on job satisfaction. Additionally, the influence of Islamic work ethics, organizational culture, and leadership on employee performance is channeled through job satisfaction as a mediating factor. This research includes job satisfaction variables as mediators, which implies that organizations can enhance employee performance through effective human resource management.
{"title":"The Impact of Job Satisfaction on Employee Performance and the Mediating Effects of Islamic Work Ethic, Islamic Organizational Culture, and Islamic Leadership","authors":"Melia Dianingrum, Tegar Nur Satriawan, Mugiarti Mugiarti","doi":"10.31334/bijak.v21i1.3513","DOIUrl":"https://doi.org/10.31334/bijak.v21i1.3513","url":null,"abstract":"The aim of this research is to examine how Islamic work ethics, leadership, and organizational culture affect employee performance mediated by job satisfaction. The study employs quantitative methods and surveys 103 employees from three Islamic banks in Purwokerto. The participants were chosen through purposive sampling, and primary data was gathered via online questionnaires. The data analysis method employed is SEM-PLS. The study findings show the acceptance of all hypotheses. Islamic work ethics, along with Islamic organizational culture and leadership, demonstrate a substantial influence on job satisfaction. Additionally, the influence of Islamic work ethics, organizational culture, and leadership on employee performance is channeled through job satisfaction as a mediating factor. This research includes job satisfaction variables as mediators, which implies that organizations can enhance employee performance through effective human resource management. ","PeriodicalId":33671,"journal":{"name":"Majalah Ilmiah Bijak","volume":"84 10","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140267226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-03DOI: 10.31334/bijak.v21i1.3583
Rima Octavia, Meta Nursita
This research aims to find out and obtain empirical evidence regarding the influence of Capital Structure, Company Growth, and Tax Planning on company value. This research is included in the type of associative quantitative research. The population in this research is properties & real estate sector companies listed on the Indonesia Stock Exchange for the 2017-2022 observation period. Sampling was carried out using purposive sampling technique. The data obtained was analyzed using multiple linear regression using E-views 12 software. The results of this research show that simultaneously Capital Structure, Company Growth and Tax Planning have an influence on Company Value. Partially, Capital Structure and Tax Planning have no effect on Company Value. Meanwhile, company growth partially has an influence on company value
{"title":"How Capital Structure, Business Growth and Tax Planning Affect Company Value","authors":"Rima Octavia, Meta Nursita","doi":"10.31334/bijak.v21i1.3583","DOIUrl":"https://doi.org/10.31334/bijak.v21i1.3583","url":null,"abstract":"This research aims to find out and obtain empirical evidence regarding the influence of Capital Structure, Company Growth, and Tax Planning on company value. This research is included in the type of associative quantitative research. The population in this research is properties & real estate sector companies listed on the Indonesia Stock Exchange for the 2017-2022 observation period. Sampling was carried out using purposive sampling technique. The data obtained was analyzed using multiple linear regression using E-views 12 software. The results of this research show that simultaneously Capital Structure, Company Growth and Tax Planning have an influence on Company Value. Partially, Capital Structure and Tax Planning have no effect on Company Value. Meanwhile, company growth partially has an influence on company value","PeriodicalId":33671,"journal":{"name":"Majalah Ilmiah Bijak","volume":"102 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140267029","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-03-03DOI: 10.31334/bijak.v21i1.3595
Galih Priambodo, Bonifasius MH Nainggolan
This study aims to analyze the effect of service quality, price perception, and promotion on customer satisfaction of Gojek online transportation services in the Greater Jakarta area. This research uses quantitative methods with data collection techniques through surveys using questionnaires distributed to active Gojek users in Jabodetabek. The population in this study is Gojek users in Jabodetabek who have used the service at least twice. The samples in this study are 230 Gojek users.This study's theoretical concept involves three main variables affecting customer satisfaction: service quality, price perception, and promotion. Data analysis was conducted using regression statistical techniques to test the relationship between these variables using SPSS 26. The study's results stated that service quality, price perception, and promotion both partially and simultaneously positively and significantly affected Gojek customer satisfaction in Jabodetabek. The study results will provide deeper insight into the factors affecting Gojek customer satisfaction in Greater Jakarta. The practical implications of this research can help Gojek management improve aspects of service quality, address price perception, and design more effective promotional strategies to increase customer satisfaction. In addition, the research is expected to contribute to further understanding in marketing and service management, especially in the dynamic and competitive online transportation industry.
{"title":"Increasing Gojek Customer Satisfaction through Improving Service Quality, Price Perception, and Promotions","authors":"Galih Priambodo, Bonifasius MH Nainggolan","doi":"10.31334/bijak.v21i1.3595","DOIUrl":"https://doi.org/10.31334/bijak.v21i1.3595","url":null,"abstract":"This study aims to analyze the effect of service quality, price perception, and promotion on customer satisfaction of Gojek online transportation services in the Greater Jakarta area. This research uses quantitative methods with data collection techniques through surveys using questionnaires distributed to active Gojek users in Jabodetabek. The population in this study is Gojek users in Jabodetabek who have used the service at least twice. The samples in this study are 230 Gojek users.This study's theoretical concept involves three main variables affecting customer satisfaction: service quality, price perception, and promotion. Data analysis was conducted using regression statistical techniques to test the relationship between these variables using SPSS 26. The study's results stated that service quality, price perception, and promotion both partially and simultaneously positively and significantly affected Gojek customer satisfaction in Jabodetabek. The study results will provide deeper insight into the factors affecting Gojek customer satisfaction in Greater Jakarta. The practical implications of this research can help Gojek management improve aspects of service quality, address price perception, and design more effective promotional strategies to increase customer satisfaction. In addition, the research is expected to contribute to further understanding in marketing and service management, especially in the dynamic and competitive online transportation industry. ","PeriodicalId":33671,"journal":{"name":"Majalah Ilmiah Bijak","volume":"110 2","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140267111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-10DOI: 10.31334/bijak.v20i1.3306
Dodi Ria Atmaja, Heldina Marta br Sagala
The research was conducted to explore the impact of service quality on student loyalty with student satisfaction and student trust as mediation. This sorting is expected to contribute to the university in adding information and positive managerial implications to its management. This research aims to demonstrate that the quality of services on e-learning in affecting several other factors is also able to increase student loyalty. The research population was 95 respondents active students at Esa Unggul University. The questionnaire data collection took place online in February 2023. The method used for data analysis is partial least squares structural equation structure equation modeling. The results show that there is a positive impact of service quality, student satisfaction, and student trust. There is also a role of student satisfaction mediation, and student trust. The research is expected to contribute to educational institutions in improving the quality role of e-learning services aimed at increasing student loyalty to universities.
{"title":"Analysis of the Relationship Between E-Learning Service Quality and Student Trust, Student Satisfaction, and Student Loyalty","authors":"Dodi Ria Atmaja, Heldina Marta br Sagala","doi":"10.31334/bijak.v20i1.3306","DOIUrl":"https://doi.org/10.31334/bijak.v20i1.3306","url":null,"abstract":"The research was conducted to explore the impact of service quality on student loyalty with student satisfaction and student trust as mediation. This sorting is expected to contribute to the university in adding information and positive managerial implications to its management. This research aims to demonstrate that the quality of services on e-learning in affecting several other factors is also able to increase student loyalty. The research population was 95 respondents active students at Esa Unggul University. The questionnaire data collection took place online in February 2023. The method used for data analysis is partial least squares structural equation structure equation modeling. The results show that there is a positive impact of service quality, student satisfaction, and student trust. There is also a role of student satisfaction mediation, and student trust. The research is expected to contribute to educational institutions in improving the quality role of e-learning services aimed at increasing student loyalty to universities.","PeriodicalId":33671,"journal":{"name":"Majalah Ilmiah Bijak","volume":"11591 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135598074","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-08DOI: 10.31334/bijak.v20i1.3288
John Villinds Timbang Weigh, Rina Anindita
The purpose of this study is to investigate the role of audit structure, Good Governance, and organizational culture in influencing the performance of auditors on the Audit Board of the Republic of Indonesia (BPK RI). This quantitative research employs a survey conducted on auditors of government agencies in six regions of Indonesia, and the survey tool employs questionnaires, which are delivered to 320 persons and returned by all of them. Partial Lease Square Analysis Using the Structural Equation Model (SEM) (PLS). According to the findings, the Audit Structure, excellent governance, and corporate culture all have a favorable impact on auditor performance. Compliance moderation in the relationship Audit structure, good governance does not strengthen or weaken the relationship Audit structure, good governance to auditor performance in the variable of compliance moderation. Meanwhile, compliance moderation appears to be capable of strengthening the link between organizational culture and auditor performance. The study's findings are valuable for auditors and researchers in understanding the elements that affect auditor performance as well as the effect of compliance moderation on auditor performance within the Auditor of the Audit Board of the Republic of Indonesia (BPK RI).
{"title":"Auditor Performance Within Moderasi Compliance and the Influence of Audit Structure, Good Governance, and Organizational Culture","authors":"John Villinds Timbang Weigh, Rina Anindita","doi":"10.31334/bijak.v20i1.3288","DOIUrl":"https://doi.org/10.31334/bijak.v20i1.3288","url":null,"abstract":"The purpose of this study is to investigate the role of audit structure, Good Governance, and organizational culture in influencing the performance of auditors on the Audit Board of the Republic of Indonesia (BPK RI). This quantitative research employs a survey conducted on auditors of government agencies in six regions of Indonesia, and the survey tool employs questionnaires, which are delivered to 320 persons and returned by all of them. Partial Lease Square Analysis Using the Structural Equation Model (SEM) (PLS). According to the findings, the Audit Structure, excellent governance, and corporate culture all have a favorable impact on auditor performance. Compliance moderation in the relationship Audit structure, good governance does not strengthen or weaken the relationship Audit structure, good governance to auditor performance in the variable of compliance moderation. Meanwhile, compliance moderation appears to be capable of strengthening the link between organizational culture and auditor performance. The study's findings are valuable for auditors and researchers in understanding the elements that affect auditor performance as well as the effect of compliance moderation on auditor performance within the Auditor of the Audit Board of the Republic of Indonesia (BPK RI).","PeriodicalId":33671,"journal":{"name":"Majalah Ilmiah Bijak","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135841784","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-08-07DOI: 10.31334/bijak.v20i1.3232
Setyo Widiarto, Soerjanto Soerjanto
At private universities in East Jakarta, this study examines the impact of five service quality factors on student satisfaction. The research instrument consists of 28 questions arranged and structured based on variables, dimensions and indicators using the Likert scale. Data collection using questionnaires distributed via Google form to 30 people for validity and reliability testing and 300 people as research samples. The multiple linear regression method is used for data analysis with the help of SPSS software. The study's results partially show that three service quality dimensions, namely Reliability, Empathy and tangibles, significantly affect student satisfaction. Still, the dimensions of Responsiveness and assurance do not affect student satisfaction. Simultaneously, five dimensions of service quality have a significant effect on student satisfaction.
{"title":"Increasing Student Satisfaction Through Improving Service Quality at Tourism Colleges in East Jakarta","authors":"Setyo Widiarto, Soerjanto Soerjanto","doi":"10.31334/bijak.v20i1.3232","DOIUrl":"https://doi.org/10.31334/bijak.v20i1.3232","url":null,"abstract":"At private universities in East Jakarta, this study examines the impact of five service quality factors on student satisfaction. The research instrument consists of 28 questions arranged and structured based on variables, dimensions and indicators using the Likert scale. Data collection using questionnaires distributed via Google form to 30 people for validity and reliability testing and 300 people as research samples. The multiple linear regression method is used for data analysis with the help of SPSS software. The study's results partially show that three service quality dimensions, namely Reliability, Empathy and tangibles, significantly affect student satisfaction. Still, the dimensions of Responsiveness and assurance do not affect student satisfaction. Simultaneously, five dimensions of service quality have a significant effect on student satisfaction.","PeriodicalId":33671,"journal":{"name":"Majalah Ilmiah Bijak","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135998849","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-17DOI: 10.31334/bijak.v20i1.3110
Murti Wijayanti, Dewi Sri Woelandari Pantjolo Giningroem, Novita Wahyu Setyawati
The study focuses on Millennials in Bekasi City to examine the relationship between brand experience, brand trust, brand love and brand loyalty. This study uses a quantitative approach with convenient sampling and survey methods to collect data from 100 respondents. In this study, data are analyzed using structural equation modeling (SEM) using Smart PLS software. Findings show that brand experience and brand trust have a positive impact on brand love. Furthermore, brand trust and brand love positively affect brand loyalty, whereas brand experience does not. The study also found that the relationship between brand experience and brand trust in terms of brand loyalty is mediated by brand love. This indicates that brand love plays a mediating role in the relationship between brand experience and brand trust in terms of brand loyalty. The research highlights the importance of emotional connection in building brand loyalty, especially for brands based on religion and beliefs. Marketers should focus on creating positive brand experiences, building consumer trust, fostering brand loyalty, and ultimately increasing brand loyalty.
{"title":"Brand Fidelity Millennial Generation on Halal Cosmetic Brand Through Brand Experience and Brand Trust: The Role of Brand Love as Mediation","authors":"Murti Wijayanti, Dewi Sri Woelandari Pantjolo Giningroem, Novita Wahyu Setyawati","doi":"10.31334/bijak.v20i1.3110","DOIUrl":"https://doi.org/10.31334/bijak.v20i1.3110","url":null,"abstract":"The study focuses on Millennials in Bekasi City to examine the relationship between brand experience, brand trust, brand love and brand loyalty. This study uses a quantitative approach with convenient sampling and survey methods to collect data from 100 respondents. In this study, data are analyzed using structural equation modeling (SEM) using Smart PLS software. Findings show that brand experience and brand trust have a positive impact on brand love. Furthermore, brand trust and brand love positively affect brand loyalty, whereas brand experience does not. The study also found that the relationship between brand experience and brand trust in terms of brand loyalty is mediated by brand love. This indicates that brand love plays a mediating role in the relationship between brand experience and brand trust in terms of brand loyalty. The research highlights the importance of emotional connection in building brand loyalty, especially for brands based on religion and beliefs. Marketers should focus on creating positive brand experiences, building consumer trust, fostering brand loyalty, and ultimately increasing brand loyalty.","PeriodicalId":33671,"journal":{"name":"Majalah Ilmiah Bijak","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135960527","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-05-17DOI: 10.31334/bijak.v20i1.3111
Ade Maharini Adiandari, Ayu Okvitawanli
This study aimed to understand various scientific study and scientific sources, namely, to find the relevance between Indonesian millennial financial literacy education and awareness of financial behavior to the financial independence of Indonesian millennial. To facilitate the discussion and explanation of this issue, we have carried out a series of literature data searches from various studies of journal publications, books, and academic procedures that discuss financial literacy issues and millennial behavior regarding finance. After getting the data, we analyzed it by providing consistent coding of the data, evaluating the data into several components, and summarize the implications of the findings so that we could produce a valid conclusion from various data points. Based on the discussion and analysis of the data, we can say that Indonesian millennial financial literacy is very relevant to financial behavior and in supporting the ability and thus capacity in reaching financial independence. We hope the results of this study become an essential input in future study efforts regarding financial behavior, especially of Indonesian millennial generation.
{"title":"The Relevance of Financial Literacy to Indonesian Millennials' Behavior, Awareness, and Financial Independence","authors":"Ade Maharini Adiandari, Ayu Okvitawanli","doi":"10.31334/bijak.v20i1.3111","DOIUrl":"https://doi.org/10.31334/bijak.v20i1.3111","url":null,"abstract":"This study aimed to understand various scientific study and scientific sources, namely, to find the relevance between Indonesian millennial financial literacy education and awareness of financial behavior to the financial independence of Indonesian millennial. To facilitate the discussion and explanation of this issue, we have carried out a series of literature data searches from various studies of journal publications, books, and academic procedures that discuss financial literacy issues and millennial behavior regarding finance. After getting the data, we analyzed it by providing consistent coding of the data, evaluating the data into several components, and summarize the implications of the findings so that we could produce a valid conclusion from various data points. Based on the discussion and analysis of the data, we can say that Indonesian millennial financial literacy is very relevant to financial behavior and in supporting the ability and thus capacity in reaching financial independence. We hope the results of this study become an essential input in future study efforts regarding financial behavior, especially of Indonesian millennial generation.","PeriodicalId":33671,"journal":{"name":"Majalah Ilmiah Bijak","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135960526","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-31DOI: 10.31334/bijak.v20i1.3036
Dipa Teruna, Tedy Ardiansyah
Human resources are a problem that is often faced by every company, especially when coupled with the COVID-19 pandemic. Companies must continue to survive by getting benefits with the right human resource strategy, but the paradoxical reality is that hundreds of companies have closed their businesses due to increasingly serious problems. be it internal or external. The purpose of this research is to find out how big the relationship is between each informant and what indicators influence each of these variables. This research was carried out with a phenomenological qualitative approach, in which phenomenologists describe the essence of the big things from each person's part of their life experience. Phenomenologists must describe in detail where they obtain or experience a phenomenon from each individual. Five informants with decades or decades of experience and the highest positions in a company were given samples. The method used in data processing uses Nvivo12 tools. The research instrument adopts findings from previous research and theoretical studies in order to make it easier to help with problems in the human resource strategy. The results obtained showed that 4 informants had strong and moderate correlation values for each informant, and only 1 informant did not have a strong relationship. The map analysis test includes indicators that have more than one similarity from each piece of information, as well as a descriptive test that strengthens the relationship to these variables.
{"title":"Model of Post-Pandemic Human Resource Strategy in Indonesian Private Companies","authors":"Dipa Teruna, Tedy Ardiansyah","doi":"10.31334/bijak.v20i1.3036","DOIUrl":"https://doi.org/10.31334/bijak.v20i1.3036","url":null,"abstract":"Human resources are a problem that is often faced by every company, especially when coupled with the COVID-19 pandemic. Companies must continue to survive by getting benefits with the right human resource strategy, but the paradoxical reality is that hundreds of companies have closed their businesses due to increasingly serious problems. be it internal or external. The purpose of this research is to find out how big the relationship is between each informant and what indicators influence each of these variables. This research was carried out with a phenomenological qualitative approach, in which phenomenologists describe the essence of the big things from each person's part of their life experience. Phenomenologists must describe in detail where they obtain or experience a phenomenon from each individual. Five informants with decades or decades of experience and the highest positions in a company were given samples. The method used in data processing uses Nvivo12 tools. The research instrument adopts findings from previous research and theoretical studies in order to make it easier to help with problems in the human resource strategy. The results obtained showed that 4 informants had strong and moderate correlation values for each informant, and only 1 informant did not have a strong relationship. The map analysis test includes indicators that have more than one similarity from each piece of information, as well as a descriptive test that strengthens the relationship to these variables.","PeriodicalId":33671,"journal":{"name":"Majalah Ilmiah Bijak","volume":"459 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135950460","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-31DOI: 10.31334/bijak.v20i1.3120
Adji Candra Kurniawan, Ismi Nur Octaviani Harsono, Nanda Ruswandi
PT Pos Logistik Indonesia is a subsidiary of PT Pos Indonesia. This research focuses on PT Pos Logistik Indonesia Unilever Cakung warehouse, which later researchers will determine warehouse performance indicators using the Balanced Scorecard method. In the current conditions, the company only measures performance on employees and internal business activities and only focuses on one financial indicator. Therefore, it is necessary to have indicators that cover all aspects in realizing the vision and mission of the company. This study aims to compile appropriate indicators and propose additional indicators that need to be applied by companies for each perspective on the Balanced Scorecard method and determine priority weights for each perspective. The thing to do is to solve it by determining a strategy that is in accordance with the company's vision and mission that is adjusted to the company's activities, then by being able to determine suitable performance indicators to be implemented in the company PT Pos Logistik Indonesia. Then you can weight the interests of each performance indicator from four perspectives to find out which indicators are the most important to implement and prioritize. After calculating using Super Decision software, it is found that the customer perspective has a priority weight value of 0.333, the finance perspective has a priority weight value of 0.298, the internal process perspective has a priority weight value of 0.257 and the learning and growth perspective has a priority weight value of 0.113. The highest weight is on the customer perspective so that this perspective is more important than other perspectives
{"title":"Determination of Warehouse Performance Measurement Indicators at PT Pos Logistik Indonesia with The Balanced Scorecard Method","authors":"Adji Candra Kurniawan, Ismi Nur Octaviani Harsono, Nanda Ruswandi","doi":"10.31334/bijak.v20i1.3120","DOIUrl":"https://doi.org/10.31334/bijak.v20i1.3120","url":null,"abstract":"PT Pos Logistik Indonesia is a subsidiary of PT Pos Indonesia. This research focuses on PT Pos Logistik Indonesia Unilever Cakung warehouse, which later researchers will determine warehouse performance indicators using the Balanced Scorecard method. In the current conditions, the company only measures performance on employees and internal business activities and only focuses on one financial indicator. Therefore, it is necessary to have indicators that cover all aspects in realizing the vision and mission of the company. This study aims to compile appropriate indicators and propose additional indicators that need to be applied by companies for each perspective on the Balanced Scorecard method and determine priority weights for each perspective. The thing to do is to solve it by determining a strategy that is in accordance with the company's vision and mission that is adjusted to the company's activities, then by being able to determine suitable performance indicators to be implemented in the company PT Pos Logistik Indonesia. Then you can weight the interests of each performance indicator from four perspectives to find out which indicators are the most important to implement and prioritize. After calculating using Super Decision software, it is found that the customer perspective has a priority weight value of 0.333, the finance perspective has a priority weight value of 0.298, the internal process perspective has a priority weight value of 0.257 and the learning and growth perspective has a priority weight value of 0.113. The highest weight is on the customer perspective so that this perspective is more important than other perspectives","PeriodicalId":33671,"journal":{"name":"Majalah Ilmiah Bijak","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135950456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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