Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935921
William Santoso, K. Hulliyah, Wilda Nurjannah, A. Setianingrum
Many methods used to do viruses prediction both with Machine Learning and Deep Learning algorithms. By using these methods, DNA sequence data can be categorized more efficient and easily. Furthermore, the evaluation result from it can be reviewed for future research. In general, systematic review can be used to analyze trends and identify several things such as the methods, topics related, dataset used and also provide answer regarding virus prediction based on its DNA sequences. This research chooses and analyze 31 papers from related studies on this field between 2015–2022. From selected papers it found that in general there are 5 main scopes and processes to predict viruses which are Feature Extraction, Distance Counting, Clustering, Classification, and Evaluation Metrics. The dataset also indicates that total 79% of selected paper were using the same datasets from NCBI official database. Furthermore, hybrid model of K-means offered high evaluation metrics result and be used for future research. Deep Learning approach which are Convolutional Neural Network and its hybrid model such as CNN-Bi-LSTM can also be used because of its high accuracy and performance quality which exceed 90% to classify viruses on various studies and almost 100% at its peak.
{"title":"Systematic Literature Review: Virus Prediction Based on DNA Sequences using Machine Learning and Deep Learning method","authors":"William Santoso, K. Hulliyah, Wilda Nurjannah, A. Setianingrum","doi":"10.1109/CITSM56380.2022.9935921","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935921","url":null,"abstract":"Many methods used to do viruses prediction both with Machine Learning and Deep Learning algorithms. By using these methods, DNA sequence data can be categorized more efficient and easily. Furthermore, the evaluation result from it can be reviewed for future research. In general, systematic review can be used to analyze trends and identify several things such as the methods, topics related, dataset used and also provide answer regarding virus prediction based on its DNA sequences. This research chooses and analyze 31 papers from related studies on this field between 2015–2022. From selected papers it found that in general there are 5 main scopes and processes to predict viruses which are Feature Extraction, Distance Counting, Clustering, Classification, and Evaluation Metrics. The dataset also indicates that total 79% of selected paper were using the same datasets from NCBI official database. Furthermore, hybrid model of K-means offered high evaluation metrics result and be used for future research. Deep Learning approach which are Convolutional Neural Network and its hybrid model such as CNN-Bi-LSTM can also be used because of its high accuracy and performance quality which exceed 90% to classify viruses on various studies and almost 100% at its peak.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132488123","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935928
D. Wiryawan, Joni Suhartono, Siti Elda Hiererra, A. Gui
Digital banking is one of the banking services provided to customers, where all services are not carried out by visiting the bank in question, but all through applications or digital technology devices directly. This research was conducted based on previous research, where the number of customers saves their funds and money in the bank for future needs, then the business and their belongings are guaranteed on the security side, as well as the number of customer desires in accelerating the services provided by the bank to the higher the use of internet technology in banking services lately. By knowing the importance of digital banking services in the current digital era 4.0, the purpose and objective of this paper are to find out and provide an overview of the factors that influence customer satisfaction in using the digital banking services in question The method used is the D&M Model (Delone and Mclean Model), where this method is one of the models used to measure the success or failure of an information system used. The variables in the model include Transaction Quality, Responsiveness, Usefulness, and Ease of Use as part of Service Quality, History, Assurance, and Data Privacy as part of Information Quality, and Trust and Access Control as part of System Quality. This research collects data in a questionnaire distributed to digital banking users through a non-probability sampling method using a data collection technique, namely, snowball sampling. For information, the number of respondents obtained is 410 respondents, of which 56% are male and 44% are female. Further analysis concluded that the various variables significantly affect user satisfaction in using digital banks. For example, the access control variable has a value of 3.453 (on t-statistics), which shows that the access control variable has a significant value among other variables.
{"title":"Factors Affecting Digital Banking Customer Satisfaction in Indonesia using D&M Model","authors":"D. Wiryawan, Joni Suhartono, Siti Elda Hiererra, A. Gui","doi":"10.1109/CITSM56380.2022.9935928","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935928","url":null,"abstract":"Digital banking is one of the banking services provided to customers, where all services are not carried out by visiting the bank in question, but all through applications or digital technology devices directly. This research was conducted based on previous research, where the number of customers saves their funds and money in the bank for future needs, then the business and their belongings are guaranteed on the security side, as well as the number of customer desires in accelerating the services provided by the bank to the higher the use of internet technology in banking services lately. By knowing the importance of digital banking services in the current digital era 4.0, the purpose and objective of this paper are to find out and provide an overview of the factors that influence customer satisfaction in using the digital banking services in question The method used is the D&M Model (Delone and Mclean Model), where this method is one of the models used to measure the success or failure of an information system used. The variables in the model include Transaction Quality, Responsiveness, Usefulness, and Ease of Use as part of Service Quality, History, Assurance, and Data Privacy as part of Information Quality, and Trust and Access Control as part of System Quality. This research collects data in a questionnaire distributed to digital banking users through a non-probability sampling method using a data collection technique, namely, snowball sampling. For information, the number of respondents obtained is 410 respondents, of which 56% are male and 44% are female. Further analysis concluded that the various variables significantly affect user satisfaction in using digital banks. For example, the access control variable has a value of 3.453 (on t-statistics), which shows that the access control variable has a significant value among other variables.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130480044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935955
Ichlasul Amal, Andrew Fiade, H. Nanang, Arini
Data on internet users continue to increase. For this reason, a reliable network is needed, one of which uses a redundancy gateway protocol. This research will do the measurement of the three redundancy gateway protocols, namely Virtual Router Redundancy Protocol (VRRP), Hot Standby Routing Protocol (HSRP) and Gateway Load Balancing Protocol (GLBP). In addition to reliability, performance is also one of the factors that affect the quality of the internet network. Technology is needed to support performance on the internet network such as Etherchannel technology. There are two etherchannel protocols, namely Link Aggregation Control Protocol (LACP) and Port Aggregation Protocol (PAgP). To find out the performance of the combination of these protocols on a network, a study is needed. The research was conducted by measuring several scenarios using the FTP protocol on a VLAN network which resulted in the Quality-of-Service parameter values, namely Throughput, Delay and Packet Loss. The combination of GLBP and PAGP protocols is better in Throughput and delay values in normal and failover conditions, but has a packet loss value that is slightly not better than other combinations in several scenarios.
互联网用户数据持续增加。因此，需要一个可靠的网络，其中一个使用冗余网关协议。本研究将测量三种冗余网关协议，即虚拟路由器冗余协议(VRRP)，热备路由协议(HSRP)和网关负载平衡协议(GLBP)。除了可靠性之外，性能也是影响互联网络质量的因素之一。需要技术来支持互联网上的性能，如以太网通道技术。以太网通道协议主要有LACP (Link Aggregation Control Protocol)和PAgP (Port Aggregation Protocol)两种。为了找出这些协议组合在网络上的性能，需要进行研究。本研究通过在VLAN网络上使用FTP协议测量几种场景，从而得出服务质量参数值，即吞吐量、延迟和丢包。在正常和故障转移条件下，GLBP和PAGP协议的组合在吞吐量和延迟值方面更胜一筹，但在某些情况下，其丢包值略逊于其他组合。
{"title":"Performance Measurement of First Hop Redundancy Protocol with Etherchannel for File Transfer Services","authors":"Ichlasul Amal, Andrew Fiade, H. Nanang, Arini","doi":"10.1109/CITSM56380.2022.9935955","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935955","url":null,"abstract":"Data on internet users continue to increase. For this reason, a reliable network is needed, one of which uses a redundancy gateway protocol. This research will do the measurement of the three redundancy gateway protocols, namely Virtual Router Redundancy Protocol (VRRP), Hot Standby Routing Protocol (HSRP) and Gateway Load Balancing Protocol (GLBP). In addition to reliability, performance is also one of the factors that affect the quality of the internet network. Technology is needed to support performance on the internet network such as Etherchannel technology. There are two etherchannel protocols, namely Link Aggregation Control Protocol (LACP) and Port Aggregation Protocol (PAgP). To find out the performance of the combination of these protocols on a network, a study is needed. The research was conducted by measuring several scenarios using the FTP protocol on a VLAN network which resulted in the Quality-of-Service parameter values, namely Throughput, Delay and Packet Loss. The combination of GLBP and PAGP protocols is better in Throughput and delay values in normal and failover conditions, but has a packet loss value that is slightly not better than other combinations in several scenarios.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131006176","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9936001
M. Farkhan, M. A. Suriadi, Frans Sayogie, Riyan Adi Putra, Zakiya Darojat, Zubair
The qualitative study aims to know the university students” perception on the use of online and offline video in assessing their English listening comprehension. It used an explanatory research design involving 35 students as the respondents. It employed a questionnaire and an interview to get the data analyzed using the concept of learning and assessment media. The study reveals that the students perceive positively the use of online and offline videos in listening comprehension assessment. They offer communicative English covering vocabularies and expressions used in the real context or situation of everyday English. The authentic materials with a good setting visualization motivate the students to do the assessments. The students prefer movie, songs, and news to other assessment materials, because they can present various models of English native speakers' communication interaction. Assessing listening comprehension using the online videos is more efficient and flexible than the offline videos. It can provide the students with a real time feedback and score after finishing the assessments. The study finds out barriers they undergo when taking the listening comprehension assessment, like identifying fast pronunciation, spoken academic discourse using unfamiliar jargons and registers; and technical issues, like bad internet connection. The study concludes that the use of online or offline video in listening comprehension assessment can expose the ESL students to the context-based communication interaction that enhances their listening skill.
{"title":"The Use of Online and Offline Video in English Listening Comprehension Assessment: Students' Perception","authors":"M. Farkhan, M. A. Suriadi, Frans Sayogie, Riyan Adi Putra, Zakiya Darojat, Zubair","doi":"10.1109/CITSM56380.2022.9936001","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9936001","url":null,"abstract":"The qualitative study aims to know the university students” perception on the use of online and offline video in assessing their English listening comprehension. It used an explanatory research design involving 35 students as the respondents. It employed a questionnaire and an interview to get the data analyzed using the concept of learning and assessment media. The study reveals that the students perceive positively the use of online and offline videos in listening comprehension assessment. They offer communicative English covering vocabularies and expressions used in the real context or situation of everyday English. The authentic materials with a good setting visualization motivate the students to do the assessments. The students prefer movie, songs, and news to other assessment materials, because they can present various models of English native speakers' communication interaction. Assessing listening comprehension using the online videos is more efficient and flexible than the offline videos. It can provide the students with a real time feedback and score after finishing the assessments. The study finds out barriers they undergo when taking the listening comprehension assessment, like identifying fast pronunciation, spoken academic discourse using unfamiliar jargons and registers; and technical issues, like bad internet connection. The study concludes that the use of online or offline video in listening comprehension assessment can expose the ESL students to the context-based communication interaction that enhances their listening skill.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129587767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935989
S. Masruroh, Mohammed Fajarullah Furtami, Andrew Fiade, A. T. Muharram, Hendra Bayu Suseno, Saepul Aripiyanto
Internet technology has a very significant impact in this digitalization era. Based on survey data from Internet Usage and World Population Statistics, the number of world internet users is around 65.6% of the world's total population. The impact of increasing internet users has resulted in the depletion of resource allocation on internet protocol version 4 (IPv4) which is only able to accommodate 4 billion IP addresses. In addition, network availability is very important in today's information technology era. Network failures can occur due to hardware problems or link failures. This study migrates to IPv6 which can accommodate 3.4 × 1038 unique IP addresses or around 3403 billion, of course also related to routing protocols and network failures can be overcome by implementing first hop redundancy. This study evaluates the performance of routing protocols RIPng and OSPFv3 on IPv6 using the FHRP protocol, namely HSRP and GLBP. This study uses simulation methods and supporting programs such as GNS3, Iperf3, Virtual Machine, and PuTTY Terminal. Then the parameters used are throughput, jitter, packet loss, and failover response time. The results of this study are as follows, the best throughput is OSPFv3-HSRP, the best jitter is OSPFv3-HSRP, the best packet loss is OSPFv3-GLBP, and the best failover resnonse time is RIPng-HSRP.
{"title":"Performance Evaluation of Routing Protocol RIPng And OSPFv3 On IPv6 Using FHRP Protocol","authors":"S. Masruroh, Mohammed Fajarullah Furtami, Andrew Fiade, A. T. Muharram, Hendra Bayu Suseno, Saepul Aripiyanto","doi":"10.1109/CITSM56380.2022.9935989","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935989","url":null,"abstract":"Internet technology has a very significant impact in this digitalization era. Based on survey data from Internet Usage and World Population Statistics, the number of world internet users is around 65.6% of the world's total population. The impact of increasing internet users has resulted in the depletion of resource allocation on internet protocol version 4 (IPv4) which is only able to accommodate 4 billion IP addresses. In addition, network availability is very important in today's information technology era. Network failures can occur due to hardware problems or link failures. This study migrates to IPv6 which can accommodate 3.4 × 1038 unique IP addresses or around 3403 billion, of course also related to routing protocols and network failures can be overcome by implementing first hop redundancy. This study evaluates the performance of routing protocols RIPng and OSPFv3 on IPv6 using the FHRP protocol, namely HSRP and GLBP. This study uses simulation methods and supporting programs such as GNS3, Iperf3, Virtual Machine, and PuTTY Terminal. Then the parameters used are throughput, jitter, packet loss, and failover response time. The results of this study are as follows, the best throughput is OSPFv3-HSRP, the best jitter is OSPFv3-HSRP, the best packet loss is OSPFv3-GLBP, and the best failover resnonse time is RIPng-HSRP.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130709979","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9936007
Mahyuddin Daud, I. Azmi, Faiz Naqib Amirul Ramli
It is widely accepted notion around the world that online intermediaries are immune from civil or criminal liability for hosting illegal or harmful third-party content, provided they comply with legal obligations set out by law through measures such as takedown. Due to advancements on the internet, their roles have expanded from mere intermediaries into publishers at the same time. Consequently, it invites confusion over an intermediary's true status and risking injustice through a ‘one size fits all’ inference. This was the scenario that the Malaysian Federal Court had to address in the MKini case in 2021, which established a new narrative on internet intermediary liability for Malaysia. The objective of this article is to investigate whether a publisher or content creator acting as an intermediary should be held liable when a third party posts illegal or harmful content on their platforms. Through a comparative analysis of the cases of Mkini, Delfi and Bunt we called into question the legal protection provided by the Malaysian Communications and Multimedia Act 1998 and the Content Code, which guaranteed such immunity to their subjects. We propose for the possibility of a publisher utilising artificial intelligence (AI) as an effort to mitigate the liability for illegal third-party publication on its platform.
{"title":"Online Intermediary Liability and the Role of Artificial Intelligence in Malaysia","authors":"Mahyuddin Daud, I. Azmi, Faiz Naqib Amirul Ramli","doi":"10.1109/CITSM56380.2022.9936007","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9936007","url":null,"abstract":"It is widely accepted notion around the world that online intermediaries are immune from civil or criminal liability for hosting illegal or harmful third-party content, provided they comply with legal obligations set out by law through measures such as takedown. Due to advancements on the internet, their roles have expanded from mere intermediaries into publishers at the same time. Consequently, it invites confusion over an intermediary's true status and risking injustice through a ‘one size fits all’ inference. This was the scenario that the Malaysian Federal Court had to address in the MKini case in 2021, which established a new narrative on internet intermediary liability for Malaysia. The objective of this article is to investigate whether a publisher or content creator acting as an intermediary should be held liable when a third party posts illegal or harmful content on their platforms. Through a comparative analysis of the cases of Mkini, Delfi and Bunt we called into question the legal protection provided by the Malaysian Communications and Multimedia Act 1998 and the Content Code, which guaranteed such immunity to their subjects. We propose for the possibility of a publisher utilising artificial intelligence (AI) as an effort to mitigate the liability for illegal third-party publication on its platform.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117189999","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9936024
D. Antoni, Aladri Nofa Gusandi, M. Herdiansyah, S. D. Purnamasari, Nia Oktaviani, Fatmasari
The rapid advance in information and communication technology development has greatly facilitated the development of electronic government worldwide. This can be seen from the various applications of information technology in government agencies, including measuring electronic performance (e-kinerja). E-kinerja is a performance assessment for state civil servants which is carried out electronically or on a website. This study aims to evaluate IT capability owned by state civil servants in the use and utilization of e-kinerja applications on the performance of civil servants implemented in Ogan Komering Ulu Regency. A survey is used in this research to collect data in whole government agencies, Ogan Komering Ulu Regency. The research findings indicate that there are six indicators on the dimensions of IT infrastructure capability that encourage human resource success in using e-kinerja, namely, interconnectivity, flexible, real-time, transparent, intensive, and the old system. Furthermore, the IT personal capability dimension consists of cross-trained, expert, skill, know about product, key factors, and understand the environment. The last dimension is IT management capability which consists of update, evaluation, contribution, manage, trust and share freely. Therefore, the research findings can help the government to encourage the improvement of the performance of the state civil apparatus in providing the public service to citizen of the Ogan Komering Ulu Regency
信息通信技术的飞速发展极大地促进了电子政务在世界范围内的发展。这可以从信息技术在政府机构的各种应用中看出，包括测量电子性能(e-kinerja)。E-kinerja是对国家公务员的绩效评估，以电子方式或在网站上进行。本研究旨在评估在Ogan Komering Ulu县实施的国家公务员在使用和利用e-kinerja应用程序方面拥有的IT能力对公务员绩效的影响。在本研究中使用了一项调查来收集整个政府机构的数据，Ogan Komering Ulu Regency。研究结果表明，在IT基础设施能力的维度上，有六个指标可以鼓励人力资源成功地使用e-kinerja，即互联性、灵活性、实时性、透明度、集约性和旧系统。此外，IT个人能力维度包括交叉训练、专家、技能、对产品的了解、关键因素和对环境的理解。最后一个维度是IT管理能力，包括更新、评估、贡献、管理、信任和自由共享。因此，研究结果可以帮助政府鼓励提高国家民事机构向Ogan Komering Ulu reggency公民提供公共服务的绩效
{"title":"Impact of Information Technology Capabilities of Government: Case Study From OKU Regency","authors":"D. Antoni, Aladri Nofa Gusandi, M. Herdiansyah, S. D. Purnamasari, Nia Oktaviani, Fatmasari","doi":"10.1109/CITSM56380.2022.9936024","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9936024","url":null,"abstract":"The rapid advance in information and communication technology development has greatly facilitated the development of electronic government worldwide. This can be seen from the various applications of information technology in government agencies, including measuring electronic performance (e-kinerja). E-kinerja is a performance assessment for state civil servants which is carried out electronically or on a website. This study aims to evaluate IT capability owned by state civil servants in the use and utilization of e-kinerja applications on the performance of civil servants implemented in Ogan Komering Ulu Regency. A survey is used in this research to collect data in whole government agencies, Ogan Komering Ulu Regency. The research findings indicate that there are six indicators on the dimensions of IT infrastructure capability that encourage human resource success in using e-kinerja, namely, interconnectivity, flexible, real-time, transparent, intensive, and the old system. Furthermore, the IT personal capability dimension consists of cross-trained, expert, skill, know about product, key factors, and understand the environment. The last dimension is IT management capability which consists of update, evaluation, contribution, manage, trust and share freely. Therefore, the research findings can help the government to encourage the improvement of the performance of the state civil apparatus in providing the public service to citizen of the Ogan Komering Ulu Regency","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"104 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122353205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935903
Trio Grasby Harna, Ersano Syaifurrahman, Sunardi
The DBO Toko App is an e-commerce platform with B2B (business to business) business model that focuses on building materials. By 2021, this application would have reached practically every part of Indonesia. However, the registered user was less than 50%, and it was important to keep the consumers satisfied in order for future apps to be taken loyally. This study aimed to evaluate the user experience of the DBO Toko App in two ways: qualitatively using the ISO 9241–11 standard and quantitatively using The USE Questionnaire. First, 7 users participated in a scenario test to assess effectiveness and efficiencymetrics. Second, collected data from 115 respondents using The USE Questionnaire instrument to assess usefulness, ease of use, ease of learn, and satisfaction metrics. The result reveals an average of The DBO Toko App effectiveness was 83% and in the USE Questions metrics was 85.7% means that this application waseligible. Based on this study the strong variable which impacts to satisfaction variable was the ease of learn, it has 0.867 points whichmeans improving a more informative design was suggested for enhancing usability.
{"title":"User Experience Evaluation of Building Materials Application Using Usability Testing Based on ISO 9241–11 Standard and The USE Questionnaire","authors":"Trio Grasby Harna, Ersano Syaifurrahman, Sunardi","doi":"10.1109/CITSM56380.2022.9935903","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935903","url":null,"abstract":"The DBO Toko App is an e-commerce platform with B2B (business to business) business model that focuses on building materials. By 2021, this application would have reached practically every part of Indonesia. However, the registered user was less than 50%, and it was important to keep the consumers satisfied in order for future apps to be taken loyally. This study aimed to evaluate the user experience of the DBO Toko App in two ways: qualitatively using the ISO 9241–11 standard and quantitatively using The USE Questionnaire. First, 7 users participated in a scenario test to assess effectiveness and efficiencymetrics. Second, collected data from 115 respondents using The USE Questionnaire instrument to assess usefulness, ease of use, ease of learn, and satisfaction metrics. The result reveals an average of The DBO Toko App effectiveness was 83% and in the USE Questions metrics was 85.7% means that this application waseligible. Based on this study the strong variable which impacts to satisfaction variable was the ease of learn, it has 0.867 points whichmeans improving a more informative design was suggested for enhancing usability.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128746061","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935875
Wenseslaus Daniel, A. Pramono, Muhammad Dzaki Fuad, Lanang Adi Susetyo, Zaky Praja Fathur Rachman, Jean Michelle
Insufficient lighting in a room can affect activity, while excessive lighting can harm vision. Visual comfort is achievable if the implementation adheres to sufficient requirements. It is crucial to have good lighting in an office to encourage productivity and provide comfort for workers. This study aims to analyze the office's board room and meeting room and compare whether the lighting in both rooms has met the lighting standards in the office. The method used in this research is the case study method focused on the lighting system in the startup branch office in Malang, Indonesia. According to the finding, the meeting and the board room's illumination exceeds the specified lighting standard above 350lx. This research recommends placing some pieces of the smart bulb to address the issue in the meeting room and board room. The recommendation was simulated using Dialux Evo Software to fulfill the space's illumination requirements. The smart bulbs installed can be managed using a dashboard control located in the middle of the desk.
{"title":"Integrated Smart Lighting Dashboard on the Office Desk to Accommodate User Activity","authors":"Wenseslaus Daniel, A. Pramono, Muhammad Dzaki Fuad, Lanang Adi Susetyo, Zaky Praja Fathur Rachman, Jean Michelle","doi":"10.1109/CITSM56380.2022.9935875","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935875","url":null,"abstract":"Insufficient lighting in a room can affect activity, while excessive lighting can harm vision. Visual comfort is achievable if the implementation adheres to sufficient requirements. It is crucial to have good lighting in an office to encourage productivity and provide comfort for workers. This study aims to analyze the office's board room and meeting room and compare whether the lighting in both rooms has met the lighting standards in the office. The method used in this research is the case study method focused on the lighting system in the startup branch office in Malang, Indonesia. According to the finding, the meeting and the board room's illumination exceeds the specified lighting standard above 350lx. This research recommends placing some pieces of the smart bulb to address the issue in the meeting room and board room. The recommendation was simulated using Dialux Evo Software to fulfill the space's illumination requirements. The smart bulbs installed can be managed using a dashboard control located in the middle of the desk.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129653399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9936032
Anuar Sanusi, M. Hasibuan, Firmansyah Ya
The aim is to conduct a study into improving the competitiveness of universities through the revitalization of information technology-based quality management. The study was conducted on four variables, namely the revitalization of academic policies, technological alignment, higher education quality management, and the performance of the tridharma of higher education to increase the competitiveness of universities. Model analysis was done using SMART PLS. The results showed that there was a positive and significant correlation between the quality management variables of higher education institutions and the increase in the competitiveness of higher education institutions. The results of the R Square measurement have a value of 79%, while 21% are outside of the variables studied. This shows that there are several other variables that can be investigated to complete this research.
{"title":"Quality Management Revitalization Model in Higher Education Using Smart PLS","authors":"Anuar Sanusi, M. Hasibuan, Firmansyah Ya","doi":"10.1109/CITSM56380.2022.9936032","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9936032","url":null,"abstract":"The aim is to conduct a study into improving the competitiveness of universities through the revitalization of information technology-based quality management. The study was conducted on four variables, namely the revitalization of academic policies, technological alignment, higher education quality management, and the performance of the tridharma of higher education to increase the competitiveness of universities. Model analysis was done using SMART PLS. The results showed that there was a positive and significant correlation between the quality management variables of higher education institutions and the increase in the competitiveness of higher education institutions. The results of the R Square measurement have a value of 79%, while 21% are outside of the variables studied. This shows that there are several other variables that can be investigated to complete this research.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116839501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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