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2022 10th International Conference on Cyber and IT Service Management (CITSM)最新文献

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Named-Entity Recognition and Optical Character Recognition for Detecting Halal Food Ingredients: Indonesian Case Study 命名实体识别和光学字符识别检测清真食品成分:印度尼西亚案例研究
Pub Date : 2022-09-20 DOI: 10.1109/CITSM56380.2022.9935966
D. Khairani, Dwi Adi Bangkit, N. Rozi, S. Masruroh, S. Oktaviana, Tabah Rosyadi
This study offers solutions using OCR and NER technology to read and recognize the compositional entities listed on packaged product. The purpose of this study is to guide Muslim consumers identifying ingredients of a consumers products, we define three food category entities in NER: Halal, Haram, Syubhat (doubtful). The motivation is to meet the needs of a Muslim for halal products that halal guarantees should support. Because consumers have easier access to various imported products, it is hoped that consumers can freely choose the consumption products they like, including imported ones, while maintaining the halal guarantee. Our proposed system is built using OCR to scan the composition listed on packaged products and processed with the trained NER Model; the evaluation of the model gets an F-Score value of 0.967, and in system testing, by testing 24 packaged products, it produces an OCR accuracy value of 90% and the accuracy of the NER model. for a food reading of 84%.
本研究提供了使用OCR和NER技术读取和识别包装产品上列出的成分实体的解决方案。本研究的目的是指导穆斯林消费者识别消费者产品的成分,我们在NER中定义了三个食品类别实体:Halal, Haram, Syubhat(可疑)。动机是为了满足穆斯林对清真产品的需求,清真保证应该支持。由于消费者更容易接触到各种进口产品,希望消费者可以自由选择自己喜欢的消费产品,包括进口产品,同时保持清真保证。我们提出的系统使用OCR来扫描包装产品上列出的成分,并使用训练好的NER模型进行处理;对模型的评价得到F-Score值为0.967,在系统测试中,通过对24种包装产品的测试,得到的OCR准确率值为90%,NER模型的准确率为90%。食物的读数为84%。
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引用次数: 0
Analysis of E-Government Service Quality using E-GovQual and Importance Performance Analysis (IPA) 基于e - govquality和重要性绩效分析(IPA)的电子政务服务质量分析
Pub Date : 2022-09-20 DOI: 10.1109/CITSM56380.2022.9936002
Hanif Aulia Fikri, Yusuf Durachman, Eri Rustamaji
Government instructions in implementing E-government in Indonesia have been regulated in presidential instructions No. 3 of 2013. The West Sumatra Province is the province that has implemented the instruction by providing various kinds of online-based public services. This can be seen on the West Sumatra Provincial Government website with the domain www.sumbarprov.go.id. However, the site visitors tend to decrease about 58.7% as shown in the period of December 2021 to February 2022, in the meantime the system has never been evaluated and assessed in terms of quality of its services based on user perceptions, so it is not yet known what factors affect service quality and what improvements need to be made to improve the website quality. This study uses the E-GovQual method combined with Importance Performance Analysis (IPA). This study uses 5 E-GovQual variables, namely efficiency, trust, reliability, citizen support and user satisfaction variables to measure user satisfaction with E-GovQual. Respondents used in this study amounted to 230 people. The data obtained from the distribution of previous questionnaires have been tested for validity and reliability. The results of this study indicate that the overall level of conformity is 71.7% while the gap value is −1.28%. The results of this study indicate that the overall service quality of the E-Government website in West Sumatra Province has not met user expectations. The recommendations for improvement are carrying out periodic maintenance, updating the website domain, changing the appearance of the website to a minimalist, disseminating information about the security of user data, and increasing service interaction with users.
在印度尼西亚实施电子政务的政府指示已在2013年第3号总统指示中进行了规定。西苏门答腊省是通过提供各种基于网络的公共服务来实施该指令的省份。这可以在西苏门答腊省政府网站上看到,域名为www.sumbarprov.go.id。然而,在2021年12月至2022年2月期间,网站访问量趋于下降,下降幅度约为58.7%,同时,该系统从未根据用户的感知对其服务质量进行评估和评估,因此,影响服务质量的因素是什么,需要做哪些改进来提高网站质量,目前尚不清楚。本研究采用e - govqualal方法结合重要性绩效分析(IPA)。本研究使用效率、信任、可靠性、公民支持和用户满意度5个E-GovQual变量来衡量用户对E-GovQual的满意度。本次研究的调查对象共计230人。从以前的问卷分发中获得的数据已经进行了效度和信度测试。研究结果表明,大学生整体从规性水平为71.7%,差距值为- 1.28%。本研究结果表明,西苏门答腊省电子政务网站的整体服务质量没有达到用户的期望。改进建议包括进行定期维护、更新网站域名、将网站外观改为最简洁、传播有关用户数据安全的信息以及增加与用户的服务交互。
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引用次数: 0
Gamification Reward in Indonesia's e-wallet Market 印度尼西亚电子钱包市场的游戏化奖励
Pub Date : 2022-09-20 DOI: 10.1109/CITSM56380.2022.9935942
L. Sanny, Irene Iskandar, Beni Widarman bin Yus Kelana
There is a growing trend of implementing a reward program in e-wallet market in Indonesia with a gamification concept. Understanding innovation adoption towards program can help to see the program performance from users' perspective. The objective of this research to investigate users' innovation and adoption towards the reward program with perceived attributes of innovation from Diffusion of Innovation (DOI) theory by using Exploratory Factor Analysis and Binary Logistic Regression and using the demographic variables to see the association between those variables towards the innovation adoption. This study is done by conducting a cross-sectional survey of 697 users in Indonesia to represent Indonesia's market. Among all variables, Relative Advantage, Compatibility and Trialability significantly influence the innovation adoption. This research results can help e-wallet company to determine the next move by considering the program's innovation adoption.
在印度尼西亚的电子钱包市场上,越来越多的人采用游戏化概念来实施奖励计划。理解对程序的创新采用可以帮助我们从用户的角度来看待程序的性能。本研究的目的是利用探索性因子分析和二元Logistic回归,从创新扩散(DOI)理论出发,考察用户对具有感知创新属性的奖励方案的创新和采用情况,并利用人口统计学变量考察这些变量对创新采用的关系。本研究通过对印度尼西亚697名用户进行横断面调查来完成,以代表印度尼西亚的市场。在各变量中,相对优势、兼容性和可试性显著影响创新采用。这一研究结果可以帮助电子钱包公司通过考虑程序的创新采用来确定下一步的行动。
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引用次数: 0
Mobile Devices: Older People's Learning Experiences 移动设备:老年人的学习经验
Pub Date : 2022-09-20 DOI: 10.1109/CITSM56380.2022.9936010
M. Azuddin, S. A. Malik, M. Mahmud
Mobile devices are important to support older people in many ways, especially to promote independent ageing. However, rapid development of mobile devices which focus on younger people has incurred issues among older people to learn using it. Thus, this study aims to understand mobile device learning experiences among older people. Qualitative method was used in the study - interviews and focus groups, to collect data among 21 older people, aged 55 and above. It is found that older people initially experienced three stages of learning process: beginner, intermediate and advance. There are several learning techniques or resources required by older people to learn to use mobile devices. These resources are very critical for older people to maintain their positive emotions and attitudes. This study enhanced knowledge in user experience domain which can assist mobile designer to develop useful and usable mobile devices or technologies for older people and others.
移动设备在许多方面对老年人的支持都很重要,尤其是在促进老年人独立养老方面。然而,以年轻人为中心的移动设备的快速发展已经引起了老年人学习使用它的问题。因此,本研究旨在了解老年人的移动设备学习体验。在研究中采用了定性方法-访谈和焦点小组,收集了21名55岁及以上的老年人的数据。研究发现,老年人最初经历了初级、中级和高级三个阶段的学习过程。老年人学习使用移动设备需要一些学习技巧或资源。这些资源对老年人保持积极的情绪和态度至关重要。该研究增强了用户体验领域的知识,可以帮助移动设计师为老年人和其他人开发有用和可用的移动设备或技术。
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引用次数: 0
Combining the Delone Success Model with the E-Business Model in TOE Framework among SMEs 德龙成功模式与中小企业TOE框架下的电子商务模式的结合
Pub Date : 2022-09-20 DOI: 10.1109/CITSM56380.2022.9935960
Suhendra, S. Aisyah, Komda Saharja, Fitri Evita, A. Sani, Faudunasokhi Telaumbanua
In general, the development of Small and Medium Enterprises (SMEs) in Indonesia, especially in Medan, has increased very well. However, this development is not matched by the considerable interest of SMEs in using information technology in the operational and marketing fields. SMEs that are already using information technology also still do not know how successfully they use it. This research is a preliminary study in finding answers to the obstacles to SMEs using information technology (e-business) in terms of success in using the system. Delone and McLean's Success Model and the E-business Adoption Model are this study's choices, which will obtain supporting variables and indicators. The total variables and indicators generated from the model formed are nine variables and 45 indicators, with explanations that have been described in detail for each of the existing variables and indicators. The study results provide an overview of the variables and indicators that will be used as questions or statements on the questionnaire for further research.
总的来说,印度尼西亚的中小企业(SMEs)的发展,特别是在棉兰,增长得非常好。然而,这一发展与中小企业在业务和营销领域使用信息技术的巨大兴趣不相匹配。已经使用信息技术的中小企业也不知道他们使用信息技术的成功程度。本研究是一项初步的研究,旨在找出中小企业在成功使用资讯科技(电子商务)系统时所遇到的障碍的答案。Delone和McLean的成功模型和电子商务采用模型是本研究的选择,将获得支持变量和指标。所形成的模型产生的变量和指标共为9个变量和45个指标,对现有的每个变量和指标都进行了详细的解释。研究结果提供了变量和指标的概述,这些变量和指标将用作问卷上的问题或陈述,以供进一步研究。
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引用次数: 0
The Use of Blockchain for Digital Identity Management in Healthcare 在医疗保健中使用区块链进行数字身份管理
Pub Date : 2022-09-20 DOI: 10.1109/CITSM56380.2022.9935935
Taruly Karlina Saragih, Eric Tanuwijaya, Gunawan Wang
Digitalization has occurred in almost all industries, one of them is health industry. Patients” medical records are now easier to be accessed and managed as all related data are stored in data storages or repositories. However, this system is still under development as number of patients still increasing. Lack of standardization might lead to patients losing their right to control their own data. Therefore, implementing private blockchain system with Self-Sovereign Identity (SSI) concept for identity management in health industry is a viable notion. With SSI, the patients will be benefited from having control over their own medical records and stored with higher security protocol. While healthcare providers will benefit in Know You Customer (KYC) process, if they handle new patients, who move from other healthcare providers. It will eliminate and shorten the process of updating patients' medical records from previous healthcare providers. Therefore, we suggest several flows in implementing blockchain for digital identity in healthcare industry to help overcome lack of patient's data control and KYC in current system. Nevertheless, implementing blockchain on health industry requires full attention from surrounding system and stakeholders to be realized.
几乎所有行业都出现了数字化,健康行业就是其中之一。由于所有相关数据都存储在数据存储或存储库中,因此现在更容易访问和管理患者的医疗记录。然而,由于患者数量仍在增加,该系统仍处于开发阶段。缺乏标准化可能会导致患者失去控制自己数据的权利。因此,在健康行业实施具有自我主权身份(Self-Sovereign Identity, SSI)概念的私有区块链系统进行身份管理是一个可行的想法。有了SSI,患者将受益于控制自己的医疗记录,并以更高的安全协议存储。虽然医疗保健提供者将受益于了解您的客户(KYC)流程,但如果他们处理从其他医疗保健提供者转移过来的新患者。它将消除并缩短从以前的医疗保健提供者那里更新患者医疗记录的过程。因此,我们建议在医疗保健行业实施区块链数字身份的几个流程,以帮助克服当前系统中缺乏患者数据控制和KYC。然而,在健康产业上实施区块链需要得到周边系统和利益相关者的充分关注。
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引用次数: 0
Behavioral Intention and Use of Behavior in a Digital-Based Cash Waqf System 基于数字的现金兑付系统中的行为意图与行为使用
Pub Date : 2022-09-20 DOI: 10.1109/CITSM56380.2022.9936017
N. Hidayah, Tira Mutiara
The Indonesian Waqf Board, together with other waqf institutions, is intensively carrying out a digital cash waqf collection strategy. This strategy is carried out to optimize the collection of cash waqf. This study aimed to determine the factors that influence the behavioral intention and use of behavior in a digital-based cash waqf system by adopting constructs in the Unified Theory of Acceptance and Use of Technology (UTAUT) theory as research variables. This is done so that the waqf institution can improve the system and design strategies to increase the collection of cash waqf. The sample in this study was 135 wakif who lived in the Jabodetabek Jabodetabek (Jakarta, Bogor, Depok, Tangerang, and Bekasi) area and had used a digital-based cash waqf system. The analytical technique used in this research is SEM-PLS using SmartPLS version 3.3.0. The study results show that the variables of effort expectancy and social influence have a positive and significant impact on the behavioral intention to use a digital-based cash waqf system for wakif in the Jabodetabek area, while performance expectancy has a positive but not significant effect. Facilitating conditions and behavioral intention positively and considerably influence the use of behavior a digital-based cash waqf system for wakif in the Jabodetabek area.
印度尼西亚Waqf董事会与其他Waqf机构一起,正在集中实施一项数字现金Waqf收集战略。该策略的实施是为了优化现金流的回收。本研究旨在通过采用技术接受与使用统一理论(UTAUT)理论中的概念作为研究变量,确定影响数字现金流通系统中行为意向和行为使用的因素。这样做是为了waqf机构可以改进系统和设计策略来增加现金waqf的收集。本研究的样本是居住在Jabodetabek Jabodetabek(雅加达、茂物、德波、丹格朗和勿加西)地区的135名wakif,他们使用了基于数字的现金waqf系统。本研究使用的分析技术是使用SmartPLS 3.3.0版本的SEM-PLS。研究结果表明,努力期望和社会影响变量对Jabodetabek地区使用数字现金waqf系统的行为意愿有正向显著影响,而绩效期望变量对使用数字现金waqf系统的行为意愿有正向但不显著影响。便利条件和行为意向对Jabodetabek地区基于数字的现金waqf系统的使用行为产生了积极而显著的影响。
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引用次数: 0
Data Mining on Sales Transaction Data Using the Association Method with Apriori Algorithm 基于Apriori算法的关联方法的销售交易数据挖掘
Pub Date : 2022-09-20 DOI: 10.1109/CITSM56380.2022.9935890
A. Sani, Samuel, Nur Nawaningtyas P, Bayu Waseso, Goldie Gunadi, Tri Haryanto
The purpose of this study was to determine consumer buying patterns at CV. XYZ by utilizing one of the data mining methods, namely the association method. This apriori algorithm belongs to the type of data mining rules. In other words, store owners can manage product placement and design marketing campaigns to determine the association rules between item combinations and determine the results of the association rules from consumer purchase analysis. The apriori algorithm is tasked with finding the frequent itemset or the itemset with the most frequent occurrence of all sales transactions so that association rules can be formed with the help of the RapidMiner application. Thus, all the sales transaction data in the company can be reprocessed to obtain critical information. Sales transaction data will be processed using Knowledge Discovery in Database (KDD). The test results with the RapidMiner application get four association rules. The best association rule is that if consumers buy Pants with code 1076, they are also likely to purchase Pants with code 0814 (confidence = 83.3% & lift = 18.5).
本研究的目的是确定消费者在CV上的购买模式。通过利用其中一种数据挖掘方法,即关联方法。该先验算法属于数据挖掘规则类型。换句话说,店主可以管理产品放置和设计营销活动,以确定商品组合之间的关联规则,并从消费者购买分析中确定关联规则的结果。apriori算法的任务是查找所有销售交易中频繁出现的项目集或最频繁出现的项目集,以便在RapidMiner应用程序的帮助下形成关联规则。这样,公司所有的销售交易数据都可以被重新处理以获得关键信息。销售交易数据将使用数据库中的知识发现(KDD)进行处理。使用RapidMiner应用程序的测试结果得到四个关联规则。最好的关联规则是,如果消费者购买代码1076的Pants,他们也可能购买代码0814的Pants(置信度= 83.3% &提升率= 18.5)。
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引用次数: 1
Cybersecurity for FinTech on Renewable Energy from ACD Countries 亚太经合组织成员国可再生能源金融科技网络安全
Pub Date : 2022-09-20 DOI: 10.1109/CITSM56380.2022.9935855
U. Rahardja, Viola Tashya Devana, N. Santoso, Fitra Putri Oganda, Marviola Hardini
The function of financial technology (or “FinTech” or “FT”) in influencing the intake of Renewable Energy (REY) across the Asian Cooperation Dialogue (ACD) locations is underlined in this study. Reducing carbon dioxide emissions, increasing power safety concerns, and the volatility of oil filling are all driving forces behind REY growth. FT influences cybersecurity regarding consumer decisions, savings, and funding. Therefore in the digital 4.0 era, the renewable energy program carries cyber security is needed to protect systems and networks. Cryptocurrencies like NRGcoin, blockchain-based REY certifications like Origin from the Energy Web Foundation, and crowdsourcing for REY assignments are just a few examples. The purpose of this study was to measure the effect of FT on the use of REY. He did so by reading a balanced panel of 7 ACD countries from 2007 to 2020. The fixed yield estimator using the Driscoll-Kraay fashionable error was used to estimate the empirical model. Records show that increased use of FT and REY has a very favorable relationship. These findings provide a platform for governments and policymakers to nurture and inspire you to use FT to improve your green energy sector.
本研究强调了金融技术(或“FinTech”或“FT”)在影响亚洲合作对话(ACD)地区可再生能源(REY)摄入量方面的作用。减少二氧化碳排放,增加对电力安全的担忧,以及石油填充的波动性都是REY增长背后的驱动力。《金融时报》在消费者决策、储蓄和资金方面影响着网络安全。因此,在数字4.0时代,需要承载网络安全的可再生能源项目来保护系统和网络。像NRGcoin这样的加密货币,基于区块链的REY认证,如能源网络基金会的Origin,以及REY任务的众包只是几个例子。本研究的目的是测量FT对REY使用的影响。他通过阅读2007年至2020年7个亚洲合作与发展组织国家的平衡小组来做到这一点。采用Driscoll-Kraay时髦误差的固定产量估计器对经验模型进行估计。记录表明,增加使用FT和REY有非常有利的关系。这些发现为政府和政策制定者提供了一个平台,以培育和激励你利用英国《金融时报》改善你的绿色能源行业。
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引用次数: 4
User Interface and User Experience Design Using Lean UX Method on Zakat Ummat Website 用精益UX方法设计Zakat Ummat网站的用户界面和用户体验
Pub Date : 2022-09-20 DOI: 10.1109/CITSM56380.2022.9935899
Saepul Aripiyanto, Fenty Eka Muzayyana Agustin, Abdan Syakuro, S. Masruroh, D. Khairani, H. Sukmana
Zakat Ummat is a zakat management unit that utilizes the zakatummat.com website to distribute zakat funds, infaq, and alms from muzakki to amil. It is known that Zakat Ummah currently has problems with complicated transaction process layouts and is also known to be developing its website by adding some improvements. Based on the evaluation results using the Heuristic Evaluation method by 3 experts, the website usability value was obtained with a value of 66.07, with the conclusion that the website does not have a search feature and the UI and UX display are not optimal. This study aims to design a user interface recommendation in the form of a prototype design using the Lean UX development method and assess the results of the design using the Heuristic Evaluation (HE), Single Ease Question (SEQ), and System Usability Scale (SUS) methods. The evaluator carried out the prototype design test using the HE method with the usability value increasing from 66.07 to 81.52. While testing by users, the usability value of each function with the SEQ method obtained a value above 6 out of 7 rating scales, and the overall usability value obtained with the SUS method with a value of 73.91, where the value is in the Acceptable range or can be accepted by the user. In addition, the prototype design based on the Lean UX method was declared successful with valid values for each hypothesis made
天课Ummat是一个天课管理单位,它利用zakatummat.com网站将天课资金、赠品和施舍从天课者分发给家人。据悉,Zakat Ummah目前在复杂的交易流程布局方面存在问题,并且还在开发其网站,以增加一些改进。根据3位专家采用启发式评价法的评价结果,得出该网站的可用性值为66.07,结论是该网站不具备搜索功能,UI和UX显示不理想。本研究旨在采用精益UX开发方法,以原型设计的形式设计用户界面推荐,并使用启发式评估(HE)、单一简单问题(SEQ)和系统可用性量表(SUS)方法评估设计结果。评估者采用HE方法进行了原型设计测试,可用性值从66.07增加到81.52。在用户测试中,SEQ法得到的每个功能的可用性值在7个等级中的6个以上,SUS法得到的总体可用性值为73.91,处于可接受的范围或用户可以接受的范围内。此外,基于精益UX方法的原型设计被宣布为成功,每个假设都有有效值
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引用次数: 2
期刊
2022 10th International Conference on Cyber and IT Service Management (CITSM)
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