Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935941
D. Antoni, Andri, Ahmad Dief Aritzah, Edi Supratman, Suyanto, Muhammad Nasir
the rapid development of e-government entire the world has opened how the discussion on how a government can enhance effectively and efficiently public services. As the result, the Indonesian Government has issued Presidential Regulation No. 95 of 2018 regarding Electronic-Based Government Systems in providing guidance to government agencies and businesses to implement online governance tools used for public services. This study aims to develop concept of e-government agility for Ogan Ilir Regency, South Sumatra, Indonesia. It focuses on three factors: technology, behavior, and government organizations. This study utilizes qualitative research methods with identified informants including executive, legislative, and government agencies. The research findings indicate that the Ogan Ilir community is affected by three technological factors: accessibility, legal papers, and the presence of an independent service infrastructure. Leadership, rules and processes, and the moderation of information systems will directly shape the behavior of e-government users, therefore it is hoped that the Ogan Ilir government will be able to execute the concept of e-government agility. In term of organization factors, there are three organizational characteristics, including clear procedural structure and strong governance. In terms of academic contribution, this study provides a better understanding of the critical factors for the adoption of e-government agility from the perspective of local government, Government Agencies, and legislatures. With regards to practical implications, this study provides the local government and public organisations with relevant suggestions on how can lead to the formulation of better strategies and policies for the continuous development of e-government agility in local government.
{"title":"E-Government Agility Concept for Small Town","authors":"D. Antoni, Andri, Ahmad Dief Aritzah, Edi Supratman, Suyanto, Muhammad Nasir","doi":"10.1109/CITSM56380.2022.9935941","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935941","url":null,"abstract":"the rapid development of e-government entire the world has opened how the discussion on how a government can enhance effectively and efficiently public services. As the result, the Indonesian Government has issued Presidential Regulation No. 95 of 2018 regarding Electronic-Based Government Systems in providing guidance to government agencies and businesses to implement online governance tools used for public services. This study aims to develop concept of e-government agility for Ogan Ilir Regency, South Sumatra, Indonesia. It focuses on three factors: technology, behavior, and government organizations. This study utilizes qualitative research methods with identified informants including executive, legislative, and government agencies. The research findings indicate that the Ogan Ilir community is affected by three technological factors: accessibility, legal papers, and the presence of an independent service infrastructure. Leadership, rules and processes, and the moderation of information systems will directly shape the behavior of e-government users, therefore it is hoped that the Ogan Ilir government will be able to execute the concept of e-government agility. In term of organization factors, there are three organizational characteristics, including clear procedural structure and strong governance. In terms of academic contribution, this study provides a better understanding of the critical factors for the adoption of e-government agility from the perspective of local government, Government Agencies, and legislatures. With regards to practical implications, this study provides the local government and public organisations with relevant suggestions on how can lead to the formulation of better strategies and policies for the continuous development of e-government agility in local government.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131301440","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9936017
N. Hidayah, Tira Mutiara
The Indonesian Waqf Board, together with other waqf institutions, is intensively carrying out a digital cash waqf collection strategy. This strategy is carried out to optimize the collection of cash waqf. This study aimed to determine the factors that influence the behavioral intention and use of behavior in a digital-based cash waqf system by adopting constructs in the Unified Theory of Acceptance and Use of Technology (UTAUT) theory as research variables. This is done so that the waqf institution can improve the system and design strategies to increase the collection of cash waqf. The sample in this study was 135 wakif who lived in the Jabodetabek Jabodetabek (Jakarta, Bogor, Depok, Tangerang, and Bekasi) area and had used a digital-based cash waqf system. The analytical technique used in this research is SEM-PLS using SmartPLS version 3.3.0. The study results show that the variables of effort expectancy and social influence have a positive and significant impact on the behavioral intention to use a digital-based cash waqf system for wakif in the Jabodetabek area, while performance expectancy has a positive but not significant effect. Facilitating conditions and behavioral intention positively and considerably influence the use of behavior a digital-based cash waqf system for wakif in the Jabodetabek area.
{"title":"Behavioral Intention and Use of Behavior in a Digital-Based Cash Waqf System","authors":"N. Hidayah, Tira Mutiara","doi":"10.1109/CITSM56380.2022.9936017","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9936017","url":null,"abstract":"The Indonesian Waqf Board, together with other waqf institutions, is intensively carrying out a digital cash waqf collection strategy. This strategy is carried out to optimize the collection of cash waqf. This study aimed to determine the factors that influence the behavioral intention and use of behavior in a digital-based cash waqf system by adopting constructs in the Unified Theory of Acceptance and Use of Technology (UTAUT) theory as research variables. This is done so that the waqf institution can improve the system and design strategies to increase the collection of cash waqf. The sample in this study was 135 wakif who lived in the Jabodetabek Jabodetabek (Jakarta, Bogor, Depok, Tangerang, and Bekasi) area and had used a digital-based cash waqf system. The analytical technique used in this research is SEM-PLS using SmartPLS version 3.3.0. The study results show that the variables of effort expectancy and social influence have a positive and significant impact on the behavioral intention to use a digital-based cash waqf system for wakif in the Jabodetabek area, while performance expectancy has a positive but not significant effect. Facilitating conditions and behavioral intention positively and considerably influence the use of behavior a digital-based cash waqf system for wakif in the Jabodetabek area.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"1953 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129497848","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9936010
M. Azuddin, S. A. Malik, M. Mahmud
Mobile devices are important to support older people in many ways, especially to promote independent ageing. However, rapid development of mobile devices which focus on younger people has incurred issues among older people to learn using it. Thus, this study aims to understand mobile device learning experiences among older people. Qualitative method was used in the study - interviews and focus groups, to collect data among 21 older people, aged 55 and above. It is found that older people initially experienced three stages of learning process: beginner, intermediate and advance. There are several learning techniques or resources required by older people to learn to use mobile devices. These resources are very critical for older people to maintain their positive emotions and attitudes. This study enhanced knowledge in user experience domain which can assist mobile designer to develop useful and usable mobile devices or technologies for older people and others.
{"title":"Mobile Devices: Older People's Learning Experiences","authors":"M. Azuddin, S. A. Malik, M. Mahmud","doi":"10.1109/CITSM56380.2022.9936010","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9936010","url":null,"abstract":"Mobile devices are important to support older people in many ways, especially to promote independent ageing. However, rapid development of mobile devices which focus on younger people has incurred issues among older people to learn using it. Thus, this study aims to understand mobile device learning experiences among older people. Qualitative method was used in the study - interviews and focus groups, to collect data among 21 older people, aged 55 and above. It is found that older people initially experienced three stages of learning process: beginner, intermediate and advance. There are several learning techniques or resources required by older people to learn to use mobile devices. These resources are very critical for older people to maintain their positive emotions and attitudes. This study enhanced knowledge in user experience domain which can assist mobile designer to develop useful and usable mobile devices or technologies for older people and others.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127219512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935960
Suhendra, S. Aisyah, Komda Saharja, Fitri Evita, A. Sani, Faudunasokhi Telaumbanua
In general, the development of Small and Medium Enterprises (SMEs) in Indonesia, especially in Medan, has increased very well. However, this development is not matched by the considerable interest of SMEs in using information technology in the operational and marketing fields. SMEs that are already using information technology also still do not know how successfully they use it. This research is a preliminary study in finding answers to the obstacles to SMEs using information technology (e-business) in terms of success in using the system. Delone and McLean's Success Model and the E-business Adoption Model are this study's choices, which will obtain supporting variables and indicators. The total variables and indicators generated from the model formed are nine variables and 45 indicators, with explanations that have been described in detail for each of the existing variables and indicators. The study results provide an overview of the variables and indicators that will be used as questions or statements on the questionnaire for further research.
{"title":"Combining the Delone Success Model with the E-Business Model in TOE Framework among SMEs","authors":"Suhendra, S. Aisyah, Komda Saharja, Fitri Evita, A. Sani, Faudunasokhi Telaumbanua","doi":"10.1109/CITSM56380.2022.9935960","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935960","url":null,"abstract":"In general, the development of Small and Medium Enterprises (SMEs) in Indonesia, especially in Medan, has increased very well. However, this development is not matched by the considerable interest of SMEs in using information technology in the operational and marketing fields. SMEs that are already using information technology also still do not know how successfully they use it. This research is a preliminary study in finding answers to the obstacles to SMEs using information technology (e-business) in terms of success in using the system. Delone and McLean's Success Model and the E-business Adoption Model are this study's choices, which will obtain supporting variables and indicators. The total variables and indicators generated from the model formed are nine variables and 45 indicators, with explanations that have been described in detail for each of the existing variables and indicators. The study results provide an overview of the variables and indicators that will be used as questions or statements on the questionnaire for further research.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127742261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935942
L. Sanny, Irene Iskandar, Beni Widarman bin Yus Kelana
There is a growing trend of implementing a reward program in e-wallet market in Indonesia with a gamification concept. Understanding innovation adoption towards program can help to see the program performance from users' perspective. The objective of this research to investigate users' innovation and adoption towards the reward program with perceived attributes of innovation from Diffusion of Innovation (DOI) theory by using Exploratory Factor Analysis and Binary Logistic Regression and using the demographic variables to see the association between those variables towards the innovation adoption. This study is done by conducting a cross-sectional survey of 697 users in Indonesia to represent Indonesia's market. Among all variables, Relative Advantage, Compatibility and Trialability significantly influence the innovation adoption. This research results can help e-wallet company to determine the next move by considering the program's innovation adoption.
{"title":"Gamification Reward in Indonesia's e-wallet Market","authors":"L. Sanny, Irene Iskandar, Beni Widarman bin Yus Kelana","doi":"10.1109/CITSM56380.2022.9935942","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935942","url":null,"abstract":"There is a growing trend of implementing a reward program in e-wallet market in Indonesia with a gamification concept. Understanding innovation adoption towards program can help to see the program performance from users' perspective. The objective of this research to investigate users' innovation and adoption towards the reward program with perceived attributes of innovation from Diffusion of Innovation (DOI) theory by using Exploratory Factor Analysis and Binary Logistic Regression and using the demographic variables to see the association between those variables towards the innovation adoption. This study is done by conducting a cross-sectional survey of 697 users in Indonesia to represent Indonesia's market. Among all variables, Relative Advantage, Compatibility and Trialability significantly influence the innovation adoption. This research results can help e-wallet company to determine the next move by considering the program's innovation adoption.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"34 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124912767","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935890
A. Sani, Samuel, Nur Nawaningtyas P, Bayu Waseso, Goldie Gunadi, Tri Haryanto
The purpose of this study was to determine consumer buying patterns at CV. XYZ by utilizing one of the data mining methods, namely the association method. This apriori algorithm belongs to the type of data mining rules. In other words, store owners can manage product placement and design marketing campaigns to determine the association rules between item combinations and determine the results of the association rules from consumer purchase analysis. The apriori algorithm is tasked with finding the frequent itemset or the itemset with the most frequent occurrence of all sales transactions so that association rules can be formed with the help of the RapidMiner application. Thus, all the sales transaction data in the company can be reprocessed to obtain critical information. Sales transaction data will be processed using Knowledge Discovery in Database (KDD). The test results with the RapidMiner application get four association rules. The best association rule is that if consumers buy Pants with code 1076, they are also likely to purchase Pants with code 0814 (confidence = 83.3% & lift = 18.5).
{"title":"Data Mining on Sales Transaction Data Using the Association Method with Apriori Algorithm","authors":"A. Sani, Samuel, Nur Nawaningtyas P, Bayu Waseso, Goldie Gunadi, Tri Haryanto","doi":"10.1109/CITSM56380.2022.9935890","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935890","url":null,"abstract":"The purpose of this study was to determine consumer buying patterns at CV. XYZ by utilizing one of the data mining methods, namely the association method. This apriori algorithm belongs to the type of data mining rules. In other words, store owners can manage product placement and design marketing campaigns to determine the association rules between item combinations and determine the results of the association rules from consumer purchase analysis. The apriori algorithm is tasked with finding the frequent itemset or the itemset with the most frequent occurrence of all sales transactions so that association rules can be formed with the help of the RapidMiner application. Thus, all the sales transaction data in the company can be reprocessed to obtain critical information. Sales transaction data will be processed using Knowledge Discovery in Database (KDD). The test results with the RapidMiner application get four association rules. The best association rule is that if consumers buy Pants with code 1076, they are also likely to purchase Pants with code 0814 (confidence = 83.3% & lift = 18.5).","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131077462","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935935
Taruly Karlina Saragih, Eric Tanuwijaya, Gunawan Wang
Digitalization has occurred in almost all industries, one of them is health industry. Patients” medical records are now easier to be accessed and managed as all related data are stored in data storages or repositories. However, this system is still under development as number of patients still increasing. Lack of standardization might lead to patients losing their right to control their own data. Therefore, implementing private blockchain system with Self-Sovereign Identity (SSI) concept for identity management in health industry is a viable notion. With SSI, the patients will be benefited from having control over their own medical records and stored with higher security protocol. While healthcare providers will benefit in Know You Customer (KYC) process, if they handle new patients, who move from other healthcare providers. It will eliminate and shorten the process of updating patients' medical records from previous healthcare providers. Therefore, we suggest several flows in implementing blockchain for digital identity in healthcare industry to help overcome lack of patient's data control and KYC in current system. Nevertheless, implementing blockchain on health industry requires full attention from surrounding system and stakeholders to be realized.
{"title":"The Use of Blockchain for Digital Identity Management in Healthcare","authors":"Taruly Karlina Saragih, Eric Tanuwijaya, Gunawan Wang","doi":"10.1109/CITSM56380.2022.9935935","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935935","url":null,"abstract":"Digitalization has occurred in almost all industries, one of them is health industry. Patients” medical records are now easier to be accessed and managed as all related data are stored in data storages or repositories. However, this system is still under development as number of patients still increasing. Lack of standardization might lead to patients losing their right to control their own data. Therefore, implementing private blockchain system with Self-Sovereign Identity (SSI) concept for identity management in health industry is a viable notion. With SSI, the patients will be benefited from having control over their own medical records and stored with higher security protocol. While healthcare providers will benefit in Know You Customer (KYC) process, if they handle new patients, who move from other healthcare providers. It will eliminate and shorten the process of updating patients' medical records from previous healthcare providers. Therefore, we suggest several flows in implementing blockchain for digital identity in healthcare industry to help overcome lack of patient's data control and KYC in current system. Nevertheless, implementing blockchain on health industry requires full attention from surrounding system and stakeholders to be realized.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126722865","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9936002
Hanif Aulia Fikri, Yusuf Durachman, Eri Rustamaji
Government instructions in implementing E-government in Indonesia have been regulated in presidential instructions No. 3 of 2013. The West Sumatra Province is the province that has implemented the instruction by providing various kinds of online-based public services. This can be seen on the West Sumatra Provincial Government website with the domain www.sumbarprov.go.id. However, the site visitors tend to decrease about 58.7% as shown in the period of December 2021 to February 2022, in the meantime the system has never been evaluated and assessed in terms of quality of its services based on user perceptions, so it is not yet known what factors affect service quality and what improvements need to be made to improve the website quality. This study uses the E-GovQual method combined with Importance Performance Analysis (IPA). This study uses 5 E-GovQual variables, namely efficiency, trust, reliability, citizen support and user satisfaction variables to measure user satisfaction with E-GovQual. Respondents used in this study amounted to 230 people. The data obtained from the distribution of previous questionnaires have been tested for validity and reliability. The results of this study indicate that the overall level of conformity is 71.7% while the gap value is −1.28%. The results of this study indicate that the overall service quality of the E-Government website in West Sumatra Province has not met user expectations. The recommendations for improvement are carrying out periodic maintenance, updating the website domain, changing the appearance of the website to a minimalist, disseminating information about the security of user data, and increasing service interaction with users.
{"title":"Analysis of E-Government Service Quality using E-GovQual and Importance Performance Analysis (IPA)","authors":"Hanif Aulia Fikri, Yusuf Durachman, Eri Rustamaji","doi":"10.1109/CITSM56380.2022.9936002","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9936002","url":null,"abstract":"Government instructions in implementing E-government in Indonesia have been regulated in presidential instructions No. 3 of 2013. The West Sumatra Province is the province that has implemented the instruction by providing various kinds of online-based public services. This can be seen on the West Sumatra Provincial Government website with the domain www.sumbarprov.go.id. However, the site visitors tend to decrease about 58.7% as shown in the period of December 2021 to February 2022, in the meantime the system has never been evaluated and assessed in terms of quality of its services based on user perceptions, so it is not yet known what factors affect service quality and what improvements need to be made to improve the website quality. This study uses the E-GovQual method combined with Importance Performance Analysis (IPA). This study uses 5 E-GovQual variables, namely efficiency, trust, reliability, citizen support and user satisfaction variables to measure user satisfaction with E-GovQual. Respondents used in this study amounted to 230 people. The data obtained from the distribution of previous questionnaires have been tested for validity and reliability. The results of this study indicate that the overall level of conformity is 71.7% while the gap value is −1.28%. The results of this study indicate that the overall service quality of the E-Government website in West Sumatra Province has not met user expectations. The recommendations for improvement are carrying out periodic maintenance, updating the website domain, changing the appearance of the website to a minimalist, disseminating information about the security of user data, and increasing service interaction with users.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114295830","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935955
Ichlasul Amal, Andrew Fiade, H. Nanang, Arini
Data on internet users continue to increase. For this reason, a reliable network is needed, one of which uses a redundancy gateway protocol. This research will do the measurement of the three redundancy gateway protocols, namely Virtual Router Redundancy Protocol (VRRP), Hot Standby Routing Protocol (HSRP) and Gateway Load Balancing Protocol (GLBP). In addition to reliability, performance is also one of the factors that affect the quality of the internet network. Technology is needed to support performance on the internet network such as Etherchannel technology. There are two etherchannel protocols, namely Link Aggregation Control Protocol (LACP) and Port Aggregation Protocol (PAgP). To find out the performance of the combination of these protocols on a network, a study is needed. The research was conducted by measuring several scenarios using the FTP protocol on a VLAN network which resulted in the Quality-of-Service parameter values, namely Throughput, Delay and Packet Loss. The combination of GLBP and PAGP protocols is better in Throughput and delay values in normal and failover conditions, but has a packet loss value that is slightly not better than other combinations in several scenarios.
互联网用户数据持续增加。因此，需要一个可靠的网络，其中一个使用冗余网关协议。本研究将测量三种冗余网关协议，即虚拟路由器冗余协议(VRRP)，热备路由协议(HSRP)和网关负载平衡协议(GLBP)。除了可靠性之外，性能也是影响互联网络质量的因素之一。需要技术来支持互联网上的性能，如以太网通道技术。以太网通道协议主要有LACP (Link Aggregation Control Protocol)和PAgP (Port Aggregation Protocol)两种。为了找出这些协议组合在网络上的性能，需要进行研究。本研究通过在VLAN网络上使用FTP协议测量几种场景，从而得出服务质量参数值，即吞吐量、延迟和丢包。在正常和故障转移条件下，GLBP和PAGP协议的组合在吞吐量和延迟值方面更胜一筹，但在某些情况下，其丢包值略逊于其他组合。
{"title":"Performance Measurement of First Hop Redundancy Protocol with Etherchannel for File Transfer Services","authors":"Ichlasul Amal, Andrew Fiade, H. Nanang, Arini","doi":"10.1109/CITSM56380.2022.9935955","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935955","url":null,"abstract":"Data on internet users continue to increase. For this reason, a reliable network is needed, one of which uses a redundancy gateway protocol. This research will do the measurement of the three redundancy gateway protocols, namely Virtual Router Redundancy Protocol (VRRP), Hot Standby Routing Protocol (HSRP) and Gateway Load Balancing Protocol (GLBP). In addition to reliability, performance is also one of the factors that affect the quality of the internet network. Technology is needed to support performance on the internet network such as Etherchannel technology. There are two etherchannel protocols, namely Link Aggregation Control Protocol (LACP) and Port Aggregation Protocol (PAgP). To find out the performance of the combination of these protocols on a network, a study is needed. The research was conducted by measuring several scenarios using the FTP protocol on a VLAN network which resulted in the Quality-of-Service parameter values, namely Throughput, Delay and Packet Loss. The combination of GLBP and PAGP protocols is better in Throughput and delay values in normal and failover conditions, but has a packet loss value that is slightly not better than other combinations in several scenarios.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131006176","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-09-20DOI: 10.1109/CITSM56380.2022.9935928
D. Wiryawan, Joni Suhartono, Siti Elda Hiererra, A. Gui
Digital banking is one of the banking services provided to customers, where all services are not carried out by visiting the bank in question, but all through applications or digital technology devices directly. This research was conducted based on previous research, where the number of customers saves their funds and money in the bank for future needs, then the business and their belongings are guaranteed on the security side, as well as the number of customer desires in accelerating the services provided by the bank to the higher the use of internet technology in banking services lately. By knowing the importance of digital banking services in the current digital era 4.0, the purpose and objective of this paper are to find out and provide an overview of the factors that influence customer satisfaction in using the digital banking services in question The method used is the D&M Model (Delone and Mclean Model), where this method is one of the models used to measure the success or failure of an information system used. The variables in the model include Transaction Quality, Responsiveness, Usefulness, and Ease of Use as part of Service Quality, History, Assurance, and Data Privacy as part of Information Quality, and Trust and Access Control as part of System Quality. This research collects data in a questionnaire distributed to digital banking users through a non-probability sampling method using a data collection technique, namely, snowball sampling. For information, the number of respondents obtained is 410 respondents, of which 56% are male and 44% are female. Further analysis concluded that the various variables significantly affect user satisfaction in using digital banks. For example, the access control variable has a value of 3.453 (on t-statistics), which shows that the access control variable has a significant value among other variables.
{"title":"Factors Affecting Digital Banking Customer Satisfaction in Indonesia using D&M Model","authors":"D. Wiryawan, Joni Suhartono, Siti Elda Hiererra, A. Gui","doi":"10.1109/CITSM56380.2022.9935928","DOIUrl":"https://doi.org/10.1109/CITSM56380.2022.9935928","url":null,"abstract":"Digital banking is one of the banking services provided to customers, where all services are not carried out by visiting the bank in question, but all through applications or digital technology devices directly. This research was conducted based on previous research, where the number of customers saves their funds and money in the bank for future needs, then the business and their belongings are guaranteed on the security side, as well as the number of customer desires in accelerating the services provided by the bank to the higher the use of internet technology in banking services lately. By knowing the importance of digital banking services in the current digital era 4.0, the purpose and objective of this paper are to find out and provide an overview of the factors that influence customer satisfaction in using the digital banking services in question The method used is the D&M Model (Delone and Mclean Model), where this method is one of the models used to measure the success or failure of an information system used. The variables in the model include Transaction Quality, Responsiveness, Usefulness, and Ease of Use as part of Service Quality, History, Assurance, and Data Privacy as part of Information Quality, and Trust and Access Control as part of System Quality. This research collects data in a questionnaire distributed to digital banking users through a non-probability sampling method using a data collection technique, namely, snowball sampling. For information, the number of respondents obtained is 410 respondents, of which 56% are male and 44% are female. Further analysis concluded that the various variables significantly affect user satisfaction in using digital banks. For example, the access control variable has a value of 3.453 (on t-statistics), which shows that the access control variable has a significant value among other variables.","PeriodicalId":342813,"journal":{"name":"2022 10th International Conference on Cyber and IT Service Management (CITSM)","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130480044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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