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Kepatuhan Wajib Pajak UMKM di Masa Pandemi COVID-19 COVID-19大流行期间UMKM的纳税人合规
Pub Date : 2021-03-01 DOI: 10.30659/JAI.10.1.41-59
Listiyowati Listiyowati, Iin Indarti, F. Setiawan, Fitri Wijayanti
Abstrak : UMKM merupakan bentuk usaha kerakyatan untuk menopang perekonomian negara dimana di dalam masa pandemi Covid-19, UMKM merupakan usaha yang paling terdampak.  Masalah klasik yang sering muncul adalah rendahnya tingkat pembayaran pajak oleh UMKM. Sehingga dengan PP No. 23 tahun 2018 yang berlaku 1 Juli 2018 dimana pemerintah menurunkan tarif pajak final bagi UMKM  yang awalnya 1% menjadi 0.5% diharapkan mampu meningkatkan kesadaran WP untuk patuh membayar pajak pada masa pandemi covid-19.  Sektor pajak merupakan pendapatan tertinggi di negara Indonesia, salah satu cara meningkatkannya adalah dengan metode intensifikasi yaitu meningkatkan tingkat kepatuhan wajib pajak dalam meningkatkan tingkat penerimaan pajak dengan melihat faktor-faktor yang mempengaruhinya. Dalam penelitian ini faktor-faktor yang diambil adalah Sosialisasi Perpajakan, Pelayanan Fiskus, dan Pelaksanaan Self Assessment System. Penelitian ini dilakukan pada Wajib Pajak UMKM di kota Semarang dikarenakan menurut Dinas Koperasi dan Usaha Kecil Mikro Menengah, pertumbuhan UMKM di Kota Semarang mencapai 2000 usaha tiap tahun. Tujuan dari penelitian ini adalah untuk mengetahui seberapa besar tingkat pengaruh Sosialisasi Perpajakan, Pelayanan Fiskus, dan Pelaksanaan Self Assessment System terhadap kepatuhan wajib pajak pada saat pandemi Covid-19. Populasinya adalah Wajib Pajak UMKM di Kota Semarang berjumlah 2.129 WP. Teknik pengambilan sampling menggunakan simple random sampling dengan rumus slovin didapatkan sampel berjumlah 95 WP. Alat analisis menggunakan regresi linier berganda dan uji asumsi klasik digunakan untuk menilai tingkat penyimpangan data. Hasil penelitian menunjukkan  bahwa Sosialisasi Perpajakan dan Pelayanan Pajak tidak berpengaruh terhadap kepatuhan WP, sedangkan Pelaksanaan Self Assessment System berpengaruh positif signifikan terhadap kepatuhan wajib pajak pada saat pandemi Covid-19. Uji Koefisien Determinasi menyebutkan bahwa ketiga variabel mampu memberikan pengaruh terhadap kepatuhan wajib pajak sebesar 21.9%, sedangkan sisanya sebesar 79.1% dipengaruhi variabel lain diluar penelitian. Kata Kunci : UMKM, Covid-19, Kepatuhan Wajib Pajak, Sosialisasi Perpajakan, Pelayanan Pajak, Pelaksanaan Self Assessment System, Covid-19 Abstract : MSMEs are a form of community effort to support the country's economy, where during the Covid-19’s  pandemic, MSMEs were the most affected businesses. The classic problem that often arises is the low level of tax payments by MSMEs. So that with PP. 23 of 2018 which took effect on 1 July 2018, where the government reduced the final tax rate for MSMEs from 1% to 0.5%, which is expected to increase the awareness of taxpayers to comply with paying taxes inthe pandemic of covid-19. The tax sector is the highest income in Indonesia, one way to increase it is by the intensification method, that are  increasing the level of taxpayer compliance in increasing the level of tax revenue by looking at the factors that influence it. In this s
抽象:UMKM是一种努力的形式,以支持在Covid-19大流行期间影响最大的国家经济。一个典型的问题是UMKM的税收水平较低。因此,随着2018年7月1日的PP 23号适用,政府将最初的1.1%的UMKM最终税率降低到0.5%,预计将提高WP在covid-19大流行期间服从纳税的意识。税收部门是印尼收入最高的国家之一,其改进方法之一是多样化,通过考虑影响税收的因素来提高纳税人合规的程度。在这项研究中,涉及税收社会化、财政服务和自我评估系统实施等因素。这项研究是在三宝垄的UMKM纳税人上进行的,因为根据合作服务和中小型小企业的数据,三宝垄的UMKM增长每年达到2000家。这项研究的目的是确定税收社会化、财政服务和在Covid-19大流行期间自助评估制度对纳税人合规的影响有多大。三宝垄的UMKM纳税人总数为2129 WP。采用简单的随机抽样技术与slovin公式为例获得的样本为95 WP。分析工具使用多元线性回归和典型假设测试来评估数据偏差水平。研究结果表明,税收社会化和税收服务对WP的服从没有影响,而在Covid-19大流行期间,自我评估制度对纳税人的服从有积极的影响。确定性系数测试指出,这三个变量能够对纳税人合规产生21.9%的影响,而剩下的37.1%受到研究之外其他变量的影响。关键词:UMKM, Covid-19,纳税人的服从,税收优惠,税收服务,自我评估制度,Covid-19 Abstract: MSMEs是一种社区努力支持国家经济的形式,在Covid-19的经济困境中,MSMEs是最受影响的行业。常见的问题是MSMEs下的tax支付水平较低。因此,在2018年7月1日起,政府将最终的税率从1%降低到0.5%,这是预期的增加税率与支付税率在covid-19中增加税率的意识。tax区是印尼最热门的收入来源,一种方法增加了它的强度,一种方法增加了taxpayer的含量,它增加了tax回报的水平在这项研究中,因素是评估、财政服务的社会作用和自我评估系统的实现。这项研究是针对三宝垄MSME的taxpayers的,因为它涉及三宝垄合作、小企业和媒介企业的发展,即三宝垄市中日益增长的MSMEs每年都在进行着2000项业务。这项研究的目的是确定在Covid-19 pandemic期间,taxal评估系统的影响有多大。三宝垄mmsm的2.129 taxpayers。采用了一种简单的随机样本,配上一种95 WP的活体配方。uol的分析工具多线性回归和经典assumption测试是用来评估数据偏差的退化。结果表明,在Covid-19 pandemic中,自我评估系统的实施没有固定的正面影响。令人鼓舞的是,三种变量有可能对21.9%的计数产生影响,同时少年有79.1%被外部研究的其他变量影响。Keywords: msm, Covid-19, Taxpayer符合,Tax社交,国防服务,自我评估系统的实施
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引用次数: 15
Analisis Efektivitas dan Efisiensi Anggaran Belanja Pada Badan Kesatuan Bangsa dan Politik Kabupaten Sleman 分析斯雷曼摄政国家和政治实体的预算效率和效率
Pub Date : 2020-06-09 DOI: 10.30659/jai.9.1.1-10
Afuan Fajrian Putra, Novia Dhiniharitsa
T his research is the result of an internship report which is described to show the facts and explain the nature of the object under study. This research aims to analyze the effectiveness and efficiency of the budget .  The object of this research is the National Unity and Politics Agency of Sleman Regency .  The results of this research indicate that the level of effectiveness of the expenditure budget into the category is quite effective.While the level of efficiency of the budget shows a very efficient category
这项研究是一份实习报告的结果,该报告旨在展示事实并解释研究对象的性质。本研究旨在分析预算的有效性和效率。本研究的对象是Sleman摄政王国家团结与政治局。本文的研究结果表明,将有效水平的支出纳入预算范畴是相当有效的。而效率水平的预算则显示出非常高效的一类
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引用次数: 0
Pengaruh Karakteristik Eksekutif terhadap Tax Avoidance dengan Intensitas Modal sebagai Variabel Intervening 执行特性对Tax Avoidance的影响,其资本作为变量的影响
Pub Date : 2020-06-09 DOI: 10.30659/jai.9.1.11-18
Edy Suprianto, Ummul Aqida
This study aims to examine and analyze the influence of the executive characteristics on tax avoidance with capital intensity as an intervening variable in that LQ45 companies listed in Indonesia Stock Exchange Year 2016-2018. This study uses a quantitative approach. The study includes 28 companies LQ45 listed in Indonesia Stock Exchange within the period 2016-2018. The results showed that the executive characteristics does not affect of tax avoidance, the capital intensity of the positive effect on tax avoidance, executive characteristics positive effect on capital intensity and executives characteristics positive effect on tax avoidance through the capital intensity as an intervening variable. Keywords: Tax Avoidance, Executive characteristics, Capital intensity .
本研究旨在以2016-2018年在印尼证券交易所上市的LQ45公司为研究对象,以资本密集度为中介变量,考察分析高管特征对避税的影响。本研究采用定量方法。该研究包括2016-2018年期间在印度尼西亚证券交易所上市的28家公司LQ45。结果表明,高管特征不影响避税,资本强度对避税有正向影响,高管特征对资本强度有正向影响,高管特征通过资本强度作为中介变量对避税有正向影响。关键词:避税,高管特征,资本密集度。
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引用次数: 2
Dampak Islamic Corporate Governance, Islamic Social Reporting Pada Kinerja Keuangan Bank Syariah di Indonesia
Pub Date : 2019-08-30 DOI: 10.30659/JAI.8.2.155-165
Sutapa Sutapa, Rustam Hanafi
Penelitian ini menekankan pada pengaruh Ukuran Dewan Pengawas Syariah dan keahlian Dewan Pengawas�Syariah terhadap pengungkapan Islamic Social Reporting serta implikasinya terhadap kinerja keuangan. Penelitian�ini bertujuan untuk memperoleh bukti empiris tentang pengaruh Ukuran Dewan Pengawas Syariah dan keahlian�Dewan Pengawas Syariah terhadap pengungkapan Islamic Social Reporting (ISR) serta pengaruhnya terhadap�kinerja keuangan pada perbankan syariah di Indonesia. Populasi dalam penelitian ini adalah seluruh bank umum�syariah di Indonesia yang terdaftar pada Bank Indonesia. Periode pengamatan dalam penelitian ini adalah tahun�2013-2017. Metode penentuan sampel dalam penelitian ini adalah purposive sampling. Ada tujuh bank dan�diperoleh 35 observasi. Uji asumsi klasik dilakukan untuk analisis data dan analisis regresi untuk menguji hipotesis.�Hasil penelitian ini menunjukkan bahwa ukuran dewan pengawas syariah berpengaruh positif dan signifikan terhadap tingkat pengungkapan Islamic Social Reporting, namun keahlian dewan pengawas syariah tidak memiliki pengaruh signifikan, sedangkan Islamic Social Reporting berpengaruh terhadap kinerja keuangan perbankan syariah.Kata Kunci : ukuran dewan pengawas syariah, keahlian dewan pengawas syariah, Islamic Social Reporting, Kinerja Keuangan
这项研究强调伊斯兰影响大小监事会监事会和技能�对披露的伊斯兰教法以及社会报告和财务绩效的含义。�旨在获得实证研究影响力大小监事会监事会和技能�伊斯兰教法以及对伊斯兰社会报告披露(ISR)和�印尼伊斯兰银行的财务绩效的影响。一般人口的对照研究中,这是整个银行�印尼伊斯兰教法的在印尼银行注册。今年是研究中观察时期�2013-2017。本研究中的样本识别方法是采样方法。有七个获得银行和�35观察。为数据分析和用于测试假设的回归分析而进行的经典假设测试。监事会�这项研究结果显示大小对披露水平产生积极而显著的影响伊斯兰教法以及监事会社交技能报告,但没有显著的影响,而伊斯兰教法以及社交伊斯兰银行财务报告对性能产生影响。关键词:伊斯兰监督委员会的规模,伊斯兰监督委员会的专长,伊斯兰社会报告,财政表现
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引用次数: 10
Faktor-Faktor yang Mempengaruhi Kecenderungan Fraud Akuntansi di Pemerintah Desa 影响农村政府会计欺诈倾向的因素
Pub Date : 2019-08-30 DOI: 10.30659/jai.8.2.141-153
Nisa' Uzlifat Nashruah, Provita Wijayanti
This study aims to identify and analyze the effectiveness of internal control, ethical culture of the organization and individual morality on the occurrence of the accounting fraud tendency in the Government of Village / Sub District of Sayung.The population in this study is the village government in the District or Village of Sayung. The samples in this study used the Convenience Sampling Technique. The samples used in this study involved 40 respondents from 20 Sub District of Sayung. Data were collected through questionnaires and processed by means of multiple linear regression analysis test. The tests is by using SPSS for Windows version 16.0.The results of this study indicate that: (1) the variable of effectiveness of internal control has significant negative effect on the tendency of the accounting fraud in the Government of Village / Sub District of Sayung, (2) the variable of ethical culture of the organization has no significant effect on the tendency of the accounting fraud in Government of Village / Sub District of Sayung, (3) the variable of individual morality has significant negative effect on the tendency of the accounting fraud in the Government of Village / Sub District of Sayung.Keywords:�����Internal Control, Ethical Culture of the organization, Individual Morality, Accounting Fraud Trends.
本研究旨在找出并分析内部控制的有效性、组织伦理文化和个人道德对沙扬村/街道政府会计舞弊倾向发生的影响。本研究的人口是Sayung区或村的村政府。本研究的样本采用便利抽样技术。本研究使用的样本涉及来自赛扬市20个街道的40名受访者。数据采用问卷调查方式收集,采用多元线性回归分析检验。使用SPSS for Windows version 16.0进行测试。本研究结果表明:(1)内部控制有效性变量对沙阳市村/街道政府会计舞弊倾向有显著的负向影响,(2)组织伦理文化变量对沙阳市村/街道政府会计舞弊倾向无显著影响。(3)个体道德变量对赛扬村/街道政府会计舞弊倾向有显著的负向影响。关键词:内部控制,组织伦理文化,个人道德,会计舞弊趋势
{"title":"Faktor-Faktor yang Mempengaruhi Kecenderungan Fraud Akuntansi di Pemerintah Desa","authors":"Nisa' Uzlifat Nashruah, Provita Wijayanti","doi":"10.30659/jai.8.2.141-153","DOIUrl":"https://doi.org/10.30659/jai.8.2.141-153","url":null,"abstract":"This study aims to identify and analyze the effectiveness of internal control, ethical culture of the organization and individual morality on the occurrence of the accounting fraud tendency in the Government of Village / Sub District of Sayung.The population in this study is the village government in the District or Village of Sayung. The samples in this study used the Convenience Sampling Technique. The samples used in this study involved 40 respondents from 20 Sub District of Sayung. Data were collected through questionnaires and processed by means of multiple linear regression analysis test. The tests is by using SPSS for Windows version 16.0.The results of this study indicate that: (1) the variable of effectiveness of internal control has significant negative effect on the tendency of the accounting fraud in the Government of Village / Sub District of Sayung, (2) the variable of ethical culture of the organization has no significant effect on the tendency of the accounting fraud in Government of Village / Sub District of Sayung, (3) the variable of individual morality has significant negative effect on the tendency of the accounting fraud in the Government of Village / Sub District of Sayung.Keywords:�����Internal Control, Ethical Culture of the organization, Individual Morality, Accounting Fraud Trends.","PeriodicalId":34323,"journal":{"name":"Jurnal Akuntansi Indonesia","volume":"17 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-08-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"84423291","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
PERANAN GOOD UNIVERSITY GOVERNANCE TERHADAP KINERJA PERGURUAN TINGGI
Pub Date : 2019-07-12 DOI: 10.30659/jai.8.2.167-183
Zaky Machmuddah, Entot Suhartono
Finding emperical evidence dealt with good university governance to higher education performance is the main purpose of the current research. Survey is method used in the research. Sample used in the research is higher education lecturers in Semarang. Sampling technique used is accidental sampling. Multiple linier regression with SPSS program is used to analyse data. Findings of the research are analised and described so that they can give information related to research variable. Research findings proved that transparancy, responsibility and fairness signifcantly affected to higher education performance. Therefore,� for accountability and independency variables, the relation was not significant. The research findings gave empirical evidence that good university governance had effect on higher education performance. Therefore, higher education institutions should apply good university governance to improve their performance.
寻找实证证据处理良好的大学治理对高等教育绩效的影响是当前研究的主要目的。调查是研究中使用的方法。在研究中使用的样本是三宝垄高等教育讲师。采用的抽样技术是随机抽样。使用SPSS程序进行多元线性回归分析数据。对研究结果进行分析和描述,以便提供与研究变量相关的信息。研究结果表明,透明度、责任和公平对高等教育绩效有显著影响。因此,对于问责制和独立性变量,关系不显著。研究结果为良好的大学治理对高等教育绩效的影响提供了实证证据。因此,高等教育机构应该运用良好的大学治理来提高其绩效。
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引用次数: 2
Pengaruh Diversitas Gender Terhadap Pengungkapan Sustainability Development Goals
Pub Date : 2019-07-12 DOI: 10.30659/jai.8.2.89-107
Dessy Noor Farida
Public awareness of the environment will be increasingly damaged due to industrial activities of large companies, making the community need information about the extent to which the company is responsible for the damage. This ecological crisis is driving concern from various countries in the world by formulating a Sustainability Development Goals that are expected to improve the quality of human life. Representation of women in the leadership of a company can be one of the drivers of companies to be more concerned with voluntary disclosures. This research is a quantitative research that uses multiple linear regression with a sample of companies listed on the ISSI for 4 consecutive years. The results showed that the presence of women on the board of directors did not affect the disclosure of SDGs. Whereas the presence of women in the board of commissioners has a significant effect on the disclosure of SDGs. The influential control variables are only the size of the company, while the variables of profitability and leverage have no effect.Keywords: Sustainability Development Goals (SDGs), Board of Directors, Board of Commissioners, Gender Diversity
由于大公司的工业活动,公众的环境意识将越来越受到破坏,这使得社会需要了解公司对破坏的责任程度。这一生态危机引起了世界各国的关注,各国纷纷制定了旨在提高人类生活质量的可持续发展目标。在公司领导层中有女性代表可能是推动公司更加关注自愿披露的因素之一。本研究采用多元线性回归的定量研究方法,以连续4年的上市公司为样本。结果显示,董事会中女性的存在并不影响可持续发展目标的披露。鉴于委员会中女性的存在对可持续发展目标的披露有重大影响。有影响的控制变量只有公司规模,而盈利能力和杠杆等变量没有影响。关键词:可持续发展目标(SDGs),董事会,委员会,性别多样性
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引用次数: 16
Pengaruh Jumlah Anggota, Size, Likuiditas, dan Rentabilitas Koperasi terhadap Permintaan Jasa Audit Eksternal 成员人数、大小、流动性和企业对外部审计服务需求的影响
Pub Date : 2019-07-12 DOI: 10.30659/JAI.8.2.125-140
Fikri Rizki Utama
The purpose of this research is to empirically examine the influence of the number of members of the cooperative, size, liquidity, and rentability of cooperatives to demand external audit services. This study uses a sample of Cooperative Employees (Kopkar) in the city of Bandar Lampung during 2009-2011 using purposive sampling method. The analysis in this study uses logistic regression equation. The result of this study found that the size variable has a significant influence on the demand for external audit services. While the variable of a number of cooperative members, liquidity, and rentability do not significantly influence the demand for external audit services.Keywords: Request for External Audit Services, Cooperative of Employees,�Number of cooperative members, Size, Liquidity, and Rentability.
本研究的目的是实证检验合作社成员数量、规模、流动性和可租赁性对外部审计服务需求的影响。本研究以2009-2011年班达楠榜市的合作社员工(Kopkar)为样本,采用目的抽样方法。本研究采用logistic回归方程进行分析。研究结果发现,规模变量对外部审计服务需求有显著影响。而合作社成员数量、流动性和可租赁性等变量对外部审计服务的需求没有显著影响。关键词:外部审计服务请求,员工合作社,合作社成员数量,规模,流动性,可租赁性
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引用次数: 0
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPATUHAN WAJIB PAJAK FINAL PP NOMOR 46 TAHUN 2013 PADA UMKM DI KABUPATEN REMBANG 影响2013年伦邦区UMKM所得税最后PP PP 46号的因素
Pub Date : 2019-01-20 DOI: 10.30659/JAI.8.1.27-38
Hetty Muniroh, Zakky Wahyuddin Azizi
Pajak berperan aktif dalam rangka meningkatkan pembangunan nasional melalui pemungutan yang dilakukan terhadap wajib pajak orang pribadi atau wajib pajak badan. UMKM merupakan salah satu wajib�pajak yang memberikan kontribusi signifikan terhadap penerimaan negara jika dari semuanya patuh terhadap pembayaran pajak, karena jumlah UMKM di Indonesia sangat besar. PP Nomor 46 tahun 2013 mengatur tentang punggutan pajak UMKM yang peredaran bruto atau omset dalam satu tahun belum mencapai 4,8 Milyar rupiah. Namun ada beberapa faktor yang mempengaruhi tingkat kepatuhan pajak diantaranya adalah�kurangnya pengetahuan tentang perpajakan, persepsi keadilan pajak serta kebutuhan permodalan dan�kredit memicu wajib pajak taat akan pembayaran pajak sebagai salah satu persyaratan administratif Lembaga Perbankan.Penelitian ini bertujuan untuk menguji pengaruh pengetahuan perpajakan, persepsi keadilan pajak, serta kebutuhan permodalan dan kredit terhadap kepatuhan pajak final PP Nomor 46 Tahun 2013 pada UMKM di Kabupaten Rembang. Berdasarkan uji hipotesis yang dilakukan variabel pengetahuan pajak berpengaruh�signifikan terhadap kepatuhan wajib pajak final PP Nomor 46 Tahun 2013. Sedangkan variabel persepsi keadilan�pajak dan kebutuhan permodalan dan kredit tidak perpengaruh terhadap kepatuhan wajib pajak UMKM dalam membayar pajak.�
通过对个人或公司税的投票来促进国家发展,税收起到了积极作用。强制性之一UMKM�对接受国家的税收贡献显著,如果一切都顺服的纳税,因为数量占印尼非常大。2013年的PP 46年设定了UMKM税收优惠,而在一年内的总营业额还没有达到4.8亿卢比。但也有一些税务合规程度的因素是其中�缺乏,感知公平税税收知识以及私人股本需求和�顺从引发纳税人将纳税信用作为行政要求银行业机构之一。本研究旨在测试税收知识、税收正义观念以及2013年在伦邦地区UMKM地区对税收合规的最终PP合规的影响。根据测试的假设做税务知识�显著影响变量对纳税人服从PP 46号2013年决赛。而正义�税收和感知需求变量UMKM,纳税人不合规perpengaruh对信贷资金的纳税�。
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引用次数: 0
PENGUKURAN KUALITAS PERBANKAN SYARIAH SEBAGAI UPAYA DALAM PENINGKATAN KESETIAAN NASABAH 衡量伊斯兰银行的质量,以增加客户的忠诚度
Pub Date : 2019-01-14 DOI: 10.30659/jai.8.1.75-88
Hayu Wikan Kinasih, Wikan Isthika, Melati Oktafiyani
The banking industri in Indonesia is growing rapidly nowadays. To support their operating system, the banking industriapplies dual-banking system. It is a system where banking serves two kinds of service to the society, that is conventional and sharia.The dual-banking system aim to give them an alternative choice of banking service so that it will increase the growth of financing in the national economic sector. The more customer of theIslamic bank, the more financing activity can be done. As a new comer in the banking industri, Islamic bank should compete with the incumbent of this industri, that is conventional bank. The important aspect to compete with the competitor is service quality. Furthermore, with the high satisfaction and trust of customers on the service of the Islamic bank, the more they will recommend to the society for having a transaction in Islamic bank so that it will help the growth of Islamic banks. This study learns about the customer’s assessment of the service quality of Islamic banks in Indonesia. Data were obtained randomly using a questionnaire instrument that adopted from the research of Siddiqi and Amin. The result of this research that analyzed using an ordinary least square model (OLS) shows that the variable of service quality and customer satisfaction significantly effect on customer loyalty of Islamic banks.
如今,印尼的银行业发展迅速。为了支持他们的操作系统,银行业实行双银行制度。在这个体系中,银行为社会提供两种服务,即传统服务和伊斯兰教服务。双重银行制度的目的是给他们提供另一种银行服务选择,以便增加国民经济部门融资的增长。伊斯兰银行的客户越多,可以进行的融资活动就越多。伊斯兰银行作为银行业的后来者,必须与传统银行这一行业的霸主展开竞争。与竞争对手竞争的重要方面是服务质量。此外,随着客户对伊斯兰银行服务的高度满意和信任,他们会更多地向社会推荐在伊斯兰银行进行交易,从而有助于伊斯兰银行的发展。本研究了解客户对印尼伊斯兰银行服务质量的评价。数据采用随机问卷调查法,采用Siddiqi和Amin的研究方法。本研究使用普通最小二乘模型(OLS)分析的结果显示,服务质量和客户满意度这两个变量对伊斯兰银行的客户忠诚度有显著影响。
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引用次数: 1
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