A. D. Silva, F. Secomandi, André Ribeiro de Oliveira
O setor de serviços vem apresentando impactos econômicos significativos nos últimos anos. O contexto é favorável para o crescimento da área de design de serviços, a fim de melhorar a tomada de decisões do provedor de um serviço pelo ponto de vista de seus clientes. Esta pesquisa apresenta um estudo aplicado em uma academia de musculação sobre fluxogramas de processos e inovação em serviços orientado à melhoria das suas atividades. Explorando uma lacuna sobre recursos no diagrama Process Chain Network (PCN), esta pesquisa conclui que a combinação do diagrama PCN de Sampson (2015) com o quadro conceitual de características de serviços de Gallouj Weinstein (1997) simplifica a complexidade cognitiva do processo pela visualização de toda cadeia de serviço e alinha as expectativas dos provedores e usuários, pela análise dos recursos tangíveis, intangíveis e conhecimentos tácitos necessários para estrutura e representação visual de um serviço.
{"title":"Design de serviços: um estudo sobre inovação em características e competências de processos para cocriação de valor","authors":"A. D. Silva, F. Secomandi, André Ribeiro de Oliveira","doi":"10.35522/eed.v28i3.1015","DOIUrl":"https://doi.org/10.35522/eed.v28i3.1015","url":null,"abstract":"O setor de serviços vem apresentando impactos econômicos significativos nos últimos anos. O contexto é favorável para o crescimento da área de design de serviços, a fim de melhorar a tomada de decisões do provedor de um serviço pelo ponto de vista de seus clientes. Esta pesquisa apresenta um estudo aplicado em uma academia de musculação sobre fluxogramas de processos e inovação em serviços orientado à melhoria das suas atividades. Explorando uma lacuna sobre recursos no diagrama Process Chain Network (PCN), esta pesquisa conclui que a combinação do diagrama PCN de Sampson (2015) com o quadro conceitual de características de serviços de Gallouj Weinstein (1997) simplifica a complexidade cognitiva do processo pela visualização de toda cadeia de serviço e alinha as expectativas dos provedores e usuários, pela análise dos recursos tangíveis, intangíveis e conhecimentos tácitos necessários para estrutura e representação visual de um serviço.","PeriodicalId":34511,"journal":{"name":"Estudos em Design","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48495560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Este artigo apresenta os resultados de uma pesquisa que estudou as potencialidades de aproveitamento da madeira proveniente da poda e supressão de árvores urbanas. Nela procurou-se entender como o campo do design pode contribuir com o desenvolvimento da gestão sustentável em ambientes urbanos, apontando oportunidades promissoras observadas a partir do estudo de caso de indivíduos arbóreos da espécie invasora Leucaena leucocephala existentes no Campus Universitário Armando Sales de Oliveira. A pesquisa abrangeu: análise do sistema de poda e descarte de resíduos de árvores no local, necessidades e infraestrutura existentes junto aos cursos de design e arquitetura; estudo sobre sistemas de aproveitamento de madeira urbana e sobre as características da espécie objeto da investigação; testes, ensaios físicos e mecânicos; e experimentos aplicando as principais operações da marcenaria tradicional nos galhos coletados. Verificou-se que o material poderia ser utilizado em atividades acadêmicas, reduzindo seu descarte e suprindo parte da demanda local existente.
本文介绍了一项研究的结果，该研究研究了从修剪和抑制城市树木中提取木材的潜力。它试图了解设计领域如何有助于城市环境可持续管理的发展，指出从Armando Sales de Oliveira大学校园现有入侵物种Leucaena leucocephala个体的案例研究中观察到的有前景的机会。研究内容包括:现场树木修剪和废弃物处理系统分析、设计和建筑课程的需求和现有基础设施;城市木材利用系统和研究对象物种特征的研究;测试、物理和机械测试;并在收集的树枝上应用传统木工的主要操作进行实验。研究发现，该材料可用于学术活动，减少其处理，满足部分当地现有需求。
{"title":"De árvore invasora à matéria-prima – pesquisa sobre o potencial de uso da leucena para o design de produtos","authors":"C. Bartholomeu, C. M. Sousa, S. Brazolin","doi":"10.35522/eed.v28i2.992","DOIUrl":"https://doi.org/10.35522/eed.v28i2.992","url":null,"abstract":"Este artigo apresenta os resultados de uma pesquisa que estudou as potencialidades de aproveitamento da madeira proveniente da poda e supressão de árvores urbanas. Nela procurou-se entender como o campo do design pode contribuir com o desenvolvimento da gestão sustentável em ambientes urbanos, apontando oportunidades promissoras observadas a partir do estudo de caso de indivíduos arbóreos da espécie invasora Leucaena leucocephala existentes no Campus Universitário Armando Sales de Oliveira. A pesquisa abrangeu: análise do sistema de poda e descarte de resíduos de árvores no local, necessidades e infraestrutura existentes junto aos cursos de design e arquitetura; estudo sobre sistemas de aproveitamento de madeira urbana e sobre as características da espécie objeto da investigação; testes, ensaios físicos e mecânicos; e experimentos aplicando as principais operações da marcenaria tradicional nos galhos coletados. Verificou-se que o material poderia ser utilizado em atividades acadêmicas, reduzindo seu descarte e suprindo parte da demanda local existente.","PeriodicalId":34511,"journal":{"name":"Estudos em Design","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-08-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42473661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Este estudo investiga a contribuição do espaço urbano e da iluminação pública na construção da percepção de segurança das mulheres em pontos de ônibus de uma cidade brasileira. Apresentam-se três etapas de investigação e seus respectivos resultados: (1) aplicação de questionários online para verificar as percepções dos indivíduos sobre os pontos de ônibus de cidades brasileiras; (2) seleção e análise de quatro pontos da região central de Belo Horizonte, Minas Gerais; (3) realização de formulários in loco nos pontos investigados, entrevistando mulheres usuárias do transporte público. Os resultados da investigação buscam discutir formas de viabilizar um planejamento urbano que contribua para o acesso igualitário às cidades.
{"title":"Iluminação e segurança pública: uma investigação sobre a relação entre design e criminalidade urbana pela perspectiva feminina","authors":"V. Cardoso, Sílvia de Alencar Rennó","doi":"10.35522/eed.v27i3.777","DOIUrl":"https://doi.org/10.35522/eed.v27i3.777","url":null,"abstract":"Este estudo investiga a contribuição do espaço urbano e da iluminação pública na construção da percepção de segurança das mulheres em pontos de ônibus de uma cidade brasileira. Apresentam-se três etapas de investigação e seus respectivos resultados: (1) aplicação de questionários online para verificar as percepções dos indivíduos sobre os pontos de ônibus de cidades brasileiras; (2) seleção e análise de quatro pontos da região central de Belo Horizonte, Minas Gerais; (3) realização de formulários in loco nos pontos investigados, entrevistando mulheres usuárias do transporte público. Os resultados da investigação buscam discutir formas de viabilizar um planejamento urbano que contribua para o acesso igualitário às cidades. ","PeriodicalId":34511,"journal":{"name":"Estudos em Design","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49359394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper starts by considering the theories of Henri Lefebvre and Rosalind Krauss to outline an understanding of monumentality, drawing on the theories of the well-respected geographer and theorist Doreen Massey, which support the importance of understanding the relationality of site. Following on from this, the role of the monument, and the monument’s connection to imagination and daydreaming, in art practice is explored. Strategies including Modernist reductionism and unmonumental/anti-monumental art practice are exemplified by artists’ works explicitly concerned with the ‘monument’ and the ‘monumental’, and the questions these works raise are discussed with respect to my own documentarist art practice as represented by artworks included in the Intentions exhibition in 2017: the zine what is public space? , 2017, the moving image artwork, vault , 2017, and collaborative sound artwork Script , 2017. Key-words : daydreaming, imagination, art practice, monument, relational space
{"title":"Inside here: daydreaming space and the digital monument","authors":"Karen Bosy","doi":"10.35522/EED.V27I2.726","DOIUrl":"https://doi.org/10.35522/EED.V27I2.726","url":null,"abstract":"This paper starts by considering the theories of Henri Lefebvre and Rosalind Krauss to outline an understanding of monumentality, drawing on the theories of the well-respected geographer and theorist Doreen Massey, which support the importance of understanding the relationality of site. Following on from this, the role of the monument, and the monument’s connection to imagination and daydreaming, in art practice is explored. Strategies including Modernist reductionism and unmonumental/anti-monumental art practice are exemplified by artists’ works explicitly concerned with the ‘monument’ and the ‘monumental’, and the questions these works raise are discussed with respect to my own documentarist art practice as represented by artworks included in the Intentions exhibition in 2017: the zine what is public space? , 2017, the moving image artwork, vault , 2017, and collaborative sound artwork Script , 2017. Key-words : daydreaming, imagination, art practice, monument, relational space","PeriodicalId":34511,"journal":{"name":"Estudos em Design","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43541911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Editorial: A conversation","authors":"T. Triggs, C. Portugal","doi":"10.35522/EED.V27I2.724","DOIUrl":"https://doi.org/10.35522/EED.V27I2.724","url":null,"abstract":"","PeriodicalId":34511,"journal":{"name":"Estudos em Design","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43557438","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The author of this paper is an Mphil student studying at the Royal College of Art, School of Communication. His research topic concerns low literacy and literacy design and has two aims: firstly, to determine whether design language as a cognitively functional system can cross cultural and linguistic barriers to facilitate illiterate cognition. Secondly, to ask whether data achieved and any co-designed research findings can usefully reflect on and contribute to design literacy? The paper describes three experiments conducted at the School of Communication Research Work in Process Show, in December 2017. These experiments are intended as catalysts: to see what the challenges of the researcher’s research project on levels of literacy and design might be, to explore participant strategies across barriers of culture and literacy, to format appropriate materials and methods which could contribute to his research journey. Keywords: Participatory methodology, Chinese Typeface design
{"title":"A participatory design research method using Chinese character experiments: using a range of participants to test the potential readability of new characters","authors":"Wenbo Ai","doi":"10.35522/EED.V27I2.728","DOIUrl":"https://doi.org/10.35522/EED.V27I2.728","url":null,"abstract":"The author of this paper is an Mphil student studying at the Royal College of Art, School of Communication. His research topic concerns low literacy and literacy design and has two aims: firstly, to determine whether design language as a cognitively functional system can cross cultural and linguistic barriers to facilitate illiterate cognition. Secondly, to ask whether data achieved and any co-designed research findings can usefully reflect on and contribute to design literacy? The paper describes three experiments conducted at the School of Communication Research Work in Process Show, in December 2017. These experiments are intended as catalysts: to see what the challenges of the researcher’s research project on levels of literacy and design might be, to explore participant strategies across barriers of culture and literacy, to format appropriate materials and methods which could contribute to his research journey. Keywords: Participatory methodology, Chinese Typeface design","PeriodicalId":34511,"journal":{"name":"Estudos em Design","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44690189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Monga Show is the tropical version of the girl-to-gorilla trick, a sideshow act in which a beautiful lady mutates into an agitated gorilla, through an illusion technique called Pepper’s Ghost. This paper is a personal account of the process of building a mini Pepper’s Ghost illusion device, a prototype that emulates the Monga Show. Building this device led me to speculate on the possibility of it functioning as a model that prefigures Amerindian Perspectivism (Viveiros de Castro, 2004). The paper includes diagrams showing how the device works, and a brief discussion of the differences between the Pepper’s Ghost scene and the Monga Show act. Keywords: Prototypes; Practice-led research; Pepper’s Ghost; Amerindian Perspectivism.
“蒙加秀”是热带版本的“女孩变大猩猩”把戏，这是一种附带表演，其中一位美丽的女士通过一种名为“胡椒之鬼”的幻觉技术变异成一只激动的大猩猩。这篇论文是一个个人的过程，建立一个迷你的胡椒鬼幻觉装置，一个原型，模仿蒙加秀。建立这个装置让我推测它作为一个模型的可能性，预示着美洲印第安人的视角主义(Viveiros de Castro, 2004)。这篇论文包括展示设备如何工作的图表，以及对《Pepper’s Ghost》场景和《Monga Show》行为之间差异的简要讨论。关键词:原型;使研究;胡椒的鬼魂;美洲印第安人视角主义。
{"title":"The Monga Show: prototyping Amerindian Perspectivism through the girl-to-gorilla trick","authors":"Tai Cossich","doi":"10.35522/EED.V27I2.737","DOIUrl":"https://doi.org/10.35522/EED.V27I2.737","url":null,"abstract":"The Monga Show is the tropical version of the girl-to-gorilla trick, a sideshow act in which a beautiful lady mutates into an agitated gorilla, through an illusion technique called Pepper’s Ghost. This paper is a personal account of the process of building a mini Pepper’s Ghost illusion device, a prototype that emulates the Monga Show. Building this device led me to speculate on the possibility of it functioning as a model that prefigures Amerindian Perspectivism (Viveiros de Castro, 2004). The paper includes diagrams showing how the device works, and a brief discussion of the differences between the Pepper’s Ghost scene and the Monga Show act. Keywords: Prototypes; Practice-led research; Pepper’s Ghost; Amerindian Perspectivism.","PeriodicalId":34511,"journal":{"name":"Estudos em Design","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46459428","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The theoretical writing by textile designer and artist, Anni Albers, in her self-authored books On Designing (1961) and On Weaving (1965) provide artists and designers with insights and methods for stimulating resourceful and creative ingenuity. This article examines Albers’ modernist theories as they are enacted upon through material and process in a quest to apply Anni Albers’ theories as a methodology for practice-led research. While teaching at Black Mountain College from 1933–1949, Albers encouraged her students to begin their creative process by “starting at zero” (Fesci, 1968) therefore this research begins in the same way. Anxieties that arise from making without knowing what something is or what that something may become must be put aside. Trust in the process becomes paramount as creative explorations start from a place of intuitive making which leads the practitioner to more structured and purposeful research leading to new ideas and foresight into future projects. Keywords: Anni Albers, practice-led research, materials, process, methodology
{"title":"On Making and Reflecting: Anni Albers Theory and Practice-led Research","authors":"Larissa Nowicki","doi":"10.35522/EED.V27I2.727","DOIUrl":"https://doi.org/10.35522/EED.V27I2.727","url":null,"abstract":"The theoretical writing by textile designer and artist, Anni Albers, in her self-authored books On Designing (1961) and On Weaving (1965) provide artists and designers with insights and methods for stimulating resourceful and creative ingenuity. This article examines Albers’ modernist theories as they are enacted upon through material and process in a quest to apply Anni Albers’ theories as a methodology for practice-led research. While teaching at Black Mountain College from 1933–1949, Albers encouraged her students to begin their creative process by “starting at zero” (Fesci, 1968) therefore this research begins in the same way. Anxieties that arise from making without knowing what something is or what that something may become must be put aside. Trust in the process becomes paramount as creative explorations start from a place of intuitive making which leads the practitioner to more structured and purposeful research leading to new ideas and foresight into future projects. Keywords: Anni Albers, practice-led research, materials, process, methodology","PeriodicalId":34511,"journal":{"name":"Estudos em Design","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42572271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper presents a reflection and discusses about the role of design in the complex context of media. Such environment encompasses information and communication technologies and the cultural communities where they have origin and develop. It also encompasses protocols, practices, products and institutions and power involved in creating and disseminating this media. Such reflections and discussions are important and necessary in order to understand the social responsibility of designers as producers and creators of systems, information and communication, as well as of aesthetic standards that will, certainly, have influence in the culture and structure of the society. Design, as producer of contemporaneous languages – among them the hypermedia and the transmedia – has an active and determinant role in the society where it acts, as one of the main builders of culture. To make flourish, unequivocally, the perception and awareness about this role of design is one of the main objectives of this research project. A Workshop will be presented, aimed at investigating the interrelationship between Design, Communication and Technology. It was performed during the event entitled Intentions: Conversations, Experiences and Knowledge held in the School of Communication – RCA Participants had opportunities of understanding how much transformations of the visual represent an instigating and challenging social interaction. Keywords: Design, communication, technology, interdisciplinary, workshop
{"title":"Design in the complex context of media","authors":"C. Portugal","doi":"10.35522/EED.V27I2.731","DOIUrl":"https://doi.org/10.35522/EED.V27I2.731","url":null,"abstract":"This paper presents a reflection and discusses about the role of design in the complex context of media. Such environment encompasses information and communication technologies and the cultural communities where they have origin and develop. It also encompasses protocols, practices, products and institutions and power involved in creating and disseminating this media. Such reflections and discussions are important and necessary in order to understand the social responsibility of designers as producers and creators of systems, information and communication, as well as of aesthetic standards that will, certainly, have influence in the culture and structure of the society. Design, as producer of contemporaneous languages – among them the hypermedia and the transmedia – has an active and determinant role in the society where it acts, as one of the main builders of culture. To make flourish, unequivocally, the perception and awareness about this role of design is one of the main objectives of this research project. A Workshop will be presented, aimed at investigating the interrelationship between Design, Communication and Technology. It was performed during the event entitled Intentions: Conversations, Experiences and Knowledge held in the School of Communication – RCA Participants had opportunities of understanding how much transformations of the visual represent an instigating and challenging social interaction. Keywords: Design, communication, technology, interdisciplinary, workshop","PeriodicalId":34511,"journal":{"name":"Estudos em Design","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43527630","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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