Pub Date : 2021-07-20DOI: 10.47638/admmirasi.v6i1.186
Kelvin Evaline Riupassa
In the era of Covid-19 pandemic, health services have been forced to keep the services level the same as before pandemic. Hospitals as a public service regularly make surveys about patient satisfaction. Regulation released by the Minister of Administrative Reform of Bureaucratic Reform No. 14 of 2017 ordered all public services to analyze 9 elements that influence customer satisfaction. This study aims to make comparison of patient’s satisfaction before and during Covid-19 strike pandemic at RSUD Mampang Prapatan Jakarta in outpatient and inpatient services areas. The research method used is a questionnaire method with a quantitative approach using Google Form questionnaire for patient satisfaction at RSUD Mampang Prapatan Jakarta before Covid-19 and during Covid-19. This type of research is classified as a descriptive study with quantitative approaches. There was a significant difference in patient satisfaction level between before and during Covid-19 in RSUD Mampang Prapatan. (p value <0.001). Hopefully, Covid-19 Pandemic will not become a burden to hospitals for giving excellence services. Another research needs to be done involving more samples from hospitals in higher level/class.
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Pub Date : 2021-07-20DOI: 10.47638/admmirasi.v6i1.185
Choirunnisa’ Choirunnisa’
E-Claim merupakan metode simplikasi dokumen klaim BPJS Kesehatan melalui file elektronik. Rumah Sakit ABC sudah menerapkan E-Claim sejak 1 Agustus 2019. Penelitian ini menggunakan objek penelitian terhadap hasil pengembangan sistem informasi manajemen rumah sakit dalam menunjang E-Claim BPJS Kesehatan di RS ABC. Dikarenakan pentingnya proses klaim BPJS Kesehatan di RS ABC, maka pengembangan sistem informasi tersebut perlu di evaluasi kesuksesannya yang diukur dengan kepuasan pengguna (user satisfaction) dan manfaat bagi individu serta organisasi. Penelitian dilakukan dengan menggunakan kerangka teori model kesuksesan sistem informasi DeLone & McLean (2003) tanpa menilai variabel minat menggunaan atau penggunaan. Tujuan penelitian adalah memperoleh bukti empiris pengaruh kualitas sistem, kualitas informasi dan kualitas layanan terhadap kepuasan pengguna serta menganalisis faktor yang menjadi penghambat dan pendukung penerapan E-Claim. Metode penelitian ini adalah mixed method sequential explanatory. Data dikumpulkan dengan menggunakan metode survey kepada 70 orang responden dan diolah menggunakan SPSS versi 26 dilanjutkan dengan wawancara mendalam kepada beberapa informan. Responden merupakan pengguna E-Claim di unit pendaftaran, rawat jalan, penunjang dan administrasi. Hasil penelitian menunjukkan kualitas sistem, kualitas informasi, kualitas layanan berpengaruh secara positif signifikan terhadap kepuasan pengguna E-Claim baik secara parsial maupun simultan. Variabel yang paling dominan mempengaruhi kepuasan pengguna adalah kualitas layanan. Peningkatan kualitas layanan akan semakin meningkatkan kepuasan pengguna E-Claim di RS ABC.
{"title":"Determinan Kepuasan Pengguna E-Claim di Rumah Sakit “ABC”","authors":"Choirunnisa’ Choirunnisa’","doi":"10.47638/admmirasi.v6i1.185","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.185","url":null,"abstract":"E-Claim merupakan metode simplikasi dokumen klaim BPJS Kesehatan melalui file elektronik. Rumah Sakit ABC sudah menerapkan E-Claim sejak 1 Agustus 2019. Penelitian ini menggunakan objek penelitian terhadap hasil pengembangan sistem informasi manajemen rumah sakit dalam menunjang E-Claim BPJS Kesehatan di RS ABC. Dikarenakan pentingnya proses klaim BPJS Kesehatan di RS ABC, maka pengembangan sistem informasi tersebut perlu di evaluasi kesuksesannya yang diukur dengan kepuasan pengguna (user satisfaction) dan manfaat bagi individu serta organisasi. Penelitian dilakukan dengan menggunakan kerangka teori model kesuksesan sistem informasi DeLone & McLean (2003) tanpa menilai variabel minat menggunaan atau penggunaan. Tujuan penelitian adalah memperoleh bukti empiris pengaruh kualitas sistem, kualitas informasi dan kualitas layanan terhadap kepuasan pengguna serta menganalisis faktor yang menjadi penghambat dan pendukung penerapan E-Claim. Metode penelitian ini adalah mixed method sequential explanatory. Data dikumpulkan dengan menggunakan metode survey kepada 70 orang responden dan diolah menggunakan SPSS versi 26 dilanjutkan dengan wawancara mendalam kepada beberapa informan. Responden merupakan pengguna E-Claim di unit pendaftaran, rawat jalan, penunjang dan administrasi. Hasil penelitian menunjukkan kualitas sistem, kualitas informasi, kualitas layanan berpengaruh secara positif signifikan terhadap kepuasan pengguna E-Claim baik secara parsial maupun simultan. Variabel yang paling dominan mempengaruhi kepuasan pengguna adalah kualitas layanan. Peningkatan kualitas layanan akan semakin meningkatkan kepuasan pengguna E-Claim di RS ABC.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126548659","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Hipertensi dalam kehamilan sangat membahayakan, dapat menyebabkan kematian ibu dan bayi. Menurut data Riskesdas 2018, Hipertensi selama kehamilan pada perempuan umur 15-49 tahun ada 2.658 orang (3,3%) dari 80.544 orang. Penelitian ini bertujuan mengurangi angka kematian ibu dan bayi dengan meningkatkan kunjungan antenatal care. Metode penelitian: observasional analitik dengan uji cross sectional. Pengambilan data dari Rekam Medik bulan Januari sampai Desember 2019 di RSUD Sultan Imanuddin. Populasi dalam penelitian ini adalah seluruh ibu hamil dengan hipertensi trimester III yang dirawat sebanyak 109 orang. Teknik pengambilan sampel adalah total sampling, kriteria eksklusi ibu hamil dengan tekanan darah normal. Data dianalisis menggunakan uji chi square pada program SPSS Versi 23 . Hasil uji statistik didapatkan faktor paling beresiko terjadinya kunjungan antenatal care yang kurang pada ibu hamil dengan hipertensi adalah Paritas ibu hamil, mempunyai OR 0,004 p= 0,283 paritas yang beresiko memiliki kecenderungan kunjungan antenatal care yang kurang. Umur ibu hamil (OR=1,929) dengan taraf signifikansi (p=0,145) artinya umur ibu hamil yang beresiko, memiliki kecenderungan terjadi kunjungan antenatal care yang kurang, sebesar 1,929 atau 1 kali lebih besar dibanding dengan umur yang tidak beresiko. Selanjutnya diperoleh selang kepercayaan, tidak mengandung nilai Odds Ratio1 artinya ada hubungan antara paritas dan umur ibu hamil dengan kunjungan antenatal care yang kurang baik pada ibu hamil dengan uji pada taraf signifikansi 5%. Kesimpulan: perlu adanya manajemen pengelolaan ibu hamil dengan hipertensi dimana ibu hamil memeriksakan kehamilan sedikitnya 4 kali selama kehamilan , bila ada komplikasi dan beresiko tinggi, maka harapannya ada kebijakan dari BPJS tentang ANC setiap 2 minggu sekali pada trimester III sebagai salah satu pencegahan dan pengendalian angka kematian ibu hamil dan bayi lahir.
怀孕高血压是危险的，会导致母亲和婴儿死亡。2018 Riskesdas数据显示,高血压对人体免疫缺损病毒岁妇女在怀孕期间从80544 2.658人(3,3%)人。这项研究的目的是通过增加产前护理的访问来降低产妇和婴儿的死亡率。研究方法:交叉分析观察。2019年1月至12月，苏丹伊曼努丁的医疗记录进行了数据挖掘。这项研究的总体人口是所有妊娠期第三期高血压的孕妇，共有109人接受治疗。抽样技术完全是抽样和血压正常,孕妇不标准。数据是通过SPSS版本23的chi square测试分析的。访问统计测试得到的最危险因素缺乏产前护理的孕妇高血压的孕妇是平等的,有风险的平等或0.004 p = 0.283缺乏产前护理的访问的倾向。产妇的年龄(或= 1.929)具有重要意义(p= 0.145)，意味着产前产妇的风险寿命较低，因此产前护理护理的发病率较低，是产前护理水平的1.929或1倍。此外，获得的信任管没有Ratio1的数值，这意味着未成年人与产前产妇寿命之间存在关系，产前产前护理护理对产前产前护理的损害程度为5%。结论:孕妇的高血压管理管理需要的孕妇在怀孕期间至少4次产前检查,如果有并发症和高风险,就希望有社会服务的政策对非国大每隔两周怀孕三世作为一个预防和控制孕妇和新生儿的死亡率。
{"title":"Analisis Faktor-Faktor Yang Mempengaruhi Tidak Optimalnya Kunjungan Antenatal Care Pada Ibu Hamil dengan Hipertensi Trimester III di RSUD Sultan Imanuddin Pangkalan Bun Kalimantan Tengah","authors":"Suharmi Suharmi, Dumilah Ayuningtyas, Cicilya Candi","doi":"10.47638/admmirasi.v6i1.106","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.106","url":null,"abstract":"Hipertensi dalam kehamilan sangat membahayakan, dapat menyebabkan kematian ibu dan bayi. Menurut data Riskesdas 2018, Hipertensi selama kehamilan pada perempuan umur 15-49 tahun ada 2.658 orang (3,3%) dari 80.544 orang. Penelitian ini bertujuan mengurangi angka kematian ibu dan bayi dengan meningkatkan kunjungan antenatal care. Metode penelitian: observasional analitik dengan uji cross sectional. Pengambilan data dari Rekam Medik bulan Januari sampai Desember 2019 di RSUD Sultan Imanuddin. Populasi dalam penelitian ini adalah seluruh ibu hamil dengan hipertensi trimester III yang dirawat sebanyak 109 orang. Teknik pengambilan sampel adalah total sampling, kriteria eksklusi ibu hamil dengan tekanan darah normal. Data dianalisis menggunakan uji chi square pada program SPSS Versi 23 . Hasil uji statistik didapatkan faktor paling beresiko terjadinya kunjungan antenatal care yang kurang pada ibu hamil dengan hipertensi adalah Paritas ibu hamil, mempunyai OR 0,004 p= 0,283 paritas yang beresiko memiliki kecenderungan kunjungan antenatal care yang kurang. Umur ibu hamil (OR=1,929) dengan taraf signifikansi (p=0,145) artinya umur ibu hamil yang beresiko, memiliki kecenderungan terjadi kunjungan antenatal care yang kurang, sebesar 1,929 atau 1 kali lebih besar dibanding dengan umur yang tidak beresiko. Selanjutnya diperoleh selang kepercayaan, tidak mengandung nilai Odds Ratio1 artinya ada hubungan antara paritas dan umur ibu hamil dengan kunjungan antenatal care yang kurang baik pada ibu hamil dengan uji pada taraf signifikansi 5%. Kesimpulan: perlu adanya manajemen pengelolaan ibu hamil dengan hipertensi dimana ibu hamil memeriksakan kehamilan sedikitnya 4 kali selama kehamilan , bila ada komplikasi dan beresiko tinggi, maka harapannya ada kebijakan dari BPJS tentang ANC setiap 2 minggu sekali pada trimester III sebagai salah satu pencegahan dan pengendalian angka kematian ibu hamil dan bayi lahir. \u0000 ","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115887107","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-20DOI: 10.47638/admmirasi.v6i1.114
N. Sari
Presently, health services should be patient oriented and patient satisfaction is an important information for the hospital in maintaining them as clients. It is expected that quality services and reasonable tariff provided by a hospital will increase patient satisfaction. This study was conducted at Sultan Imanuddin Pangkalan Bun Hospital, Central Kalimantan, applying a cross-sectional study design with total sample of 380 patients. The primary data of the study obtained by giving each of respondent prepared questionnaire. The data were collected from May 2018 to July 2018. The study showed that level of outpatient satisfaction with services as follows. Out of 380 respondents who said they were dissatisfied were 28 respondents (7,37%), less satisfied were 182 respondents (47, 89%), satisfied were 151 respondents (39,74%) and very satisfied as many as 19 respondents (5,00%). The study also showed that service quality has a correlation with outpatient satisfaction, while service tariff do not have a significant correlation with outpatient satisfaction. It is necessary to improve the quality of service continuously in order to provide quality services and patient satisfaction. Keywords: Service quality, service tariff, outpatient satisfaction
{"title":"Correlation Between Perception Toward Service Quality and Tarif With Outpatient Satisfaction At Sultan Imanuddin Pangkalan Bun Hospital","authors":"N. Sari","doi":"10.47638/admmirasi.v6i1.114","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.114","url":null,"abstract":"Presently, health services should be patient oriented and patient satisfaction is an important information for the hospital in maintaining them as clients. It is expected that quality services and reasonable tariff provided by a hospital will increase patient satisfaction. This study was conducted at Sultan Imanuddin Pangkalan Bun Hospital, Central Kalimantan, applying a cross-sectional study design with total sample of 380 patients. The primary data of the study obtained by giving each of respondent prepared questionnaire. The data were collected from May 2018 to July 2018. The study showed that level of outpatient satisfaction with services as follows. Out of 380 respondents who said they were dissatisfied were 28 respondents (7,37%), less satisfied were 182 respondents (47, 89%), satisfied were 151 respondents (39,74%) and very satisfied as many as 19 respondents (5,00%). The study also showed that service quality has a correlation with outpatient satisfaction, while service tariff do not have a significant correlation with outpatient satisfaction. It is necessary to improve the quality of service continuously in order to provide quality services and patient satisfaction. \u0000 Keywords: Service quality, service tariff, outpatient satisfaction","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129056549","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-20DOI: 10.47638/admmirasi.v6i1.81
Marten Bhara Suryo Aji, N. -
This study themed expectations of service quality, patients’ satisfaction, and patients’ loyalty. This theme is considered in accordance with the mission of the hospital and in the national context that is in line with JKN (National Health Insurance) spirit that targets Universal Health Coverage (UHC) in 2019. This study used quantitative research, the design was cross-sectional, without giving any treatment to the subjects. The research method used was a survey research method. Average patients in X Hospital stated that they were dissatisfied with the dimensions of Reliability, Assurance, Empathy, Accessibility, and Affordability. However, the dimensions of tangibles and responsiveness were suitable for what patients got in the service. There is a gap between the expectation of service quality affecting the satisfaction of outpatients in X Hospital. Expectation variable has a significant effect on satisfaction, and satisfaction variable does not have a significant effect on loyalty, so it can be concluded that satisfaction variable does not mediate the effect of expectation on loyalty.
{"title":"The Efforts of Maintaining the Outpatients' Loyalty of X Hospital","authors":"Marten Bhara Suryo Aji, N. -","doi":"10.47638/admmirasi.v6i1.81","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.81","url":null,"abstract":"This study themed expectations of service quality, patients’ satisfaction, and patients’ loyalty. This theme is considered in accordance with the mission of the hospital and in the national context that is in line with JKN (National Health Insurance) spirit that targets Universal Health Coverage (UHC) in 2019. This study used quantitative research, the design was cross-sectional, without giving any treatment to the subjects. The research method used was a survey research method. Average patients in X Hospital stated that they were dissatisfied with the dimensions of Reliability, Assurance, Empathy, Accessibility, and Affordability. However, the dimensions of tangibles and responsiveness were suitable for what patients got in the service. There is a gap between the expectation of service quality affecting the satisfaction of outpatients in X Hospital. Expectation variable has a significant effect on satisfaction, and satisfaction variable does not have a significant effect on loyalty, so it can be concluded that satisfaction variable does not mediate the effect of expectation on loyalty.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133359732","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-20DOI: 10.47638/admmirasi.v6i1.110
Meri Herliza Herman, Yulia Hendri Yeni
Latar Belakang: Pemasaran internal di rumah sakit berperan penting dalam menjelaskan persepsi karyawan terhadap kinerja organisasi dan kualitas layanan.Tujuan penelitian ini adalah untuk menganalisis pengaruh pemasaran internal dan kepuasan karyawan terhadap kinerja Rumah Sakit Islam Ibnu Sina. Metode: Penelitian ini merupakan penelitian deskriptif kuantitatif dengan teknik pengumpulan data berupa penyebaran kuesioner kepada subjek penelitian. Setelah dilakukan pengumpulan data kemudian data diolah dengan menggunakan Sem smartPls3.0, dan menginterpretasikan hasil analisis tersebut, sehingga dapat diambil kesimpulan yang diperlukan dalam menjawab rumusan masalah. Hasil: Pemasaran internal dan kepuasan kerja berpengaruh signifikan terhadap kinerja organisasi. Kesimpulan: Pemasaran internal telah diterapkan dengan cukup baik di RSI Ibnu dan terdapat pengaruh pemasaran internal terhadap kinerja organisasi melalui kepuasan kerja karyawan sebagai variable intervening. Kata Kunci : Pemasaran Internal, Karyawan, Kepuasan, Kinerja
{"title":"Pengaruh Pemasaran Internal dan Kepuasan Kerja Terhadap Kinerja RSI Ibnu Sina Yarsi Sumbar Menurut Persepsi Karyawan Tahun 2020","authors":"Meri Herliza Herman, Yulia Hendri Yeni","doi":"10.47638/admmirasi.v6i1.110","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.110","url":null,"abstract":"Latar Belakang: Pemasaran internal di rumah sakit berperan penting dalam menjelaskan persepsi karyawan terhadap kinerja organisasi dan kualitas layanan.Tujuan penelitian ini adalah untuk menganalisis pengaruh pemasaran internal dan kepuasan karyawan terhadap kinerja Rumah Sakit Islam Ibnu Sina. \u0000Metode: Penelitian ini merupakan penelitian deskriptif kuantitatif dengan teknik pengumpulan data berupa penyebaran kuesioner kepada subjek penelitian. Setelah dilakukan pengumpulan data kemudian data diolah dengan menggunakan Sem smartPls3.0, dan menginterpretasikan hasil analisis tersebut, sehingga dapat diambil kesimpulan yang diperlukan dalam menjawab rumusan masalah. \u0000Hasil: Pemasaran internal dan kepuasan kerja berpengaruh signifikan terhadap kinerja organisasi. \u0000Kesimpulan: Pemasaran internal telah diterapkan dengan cukup baik di RSI Ibnu dan terdapat pengaruh pemasaran internal terhadap kinerja organisasi melalui kepuasan kerja karyawan sebagai variable intervening. \u0000 \u0000Kata Kunci : Pemasaran Internal, Karyawan, Kepuasan, Kinerja","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123506144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-20DOI: 10.47638/admmirasi.v6i1.90
Mussa Suliman Mohamed
Abstract: Background: Information technology applications play a major role in improving the services provided to patients in healthcare settings. Hospital Information System HIS is expected to facilitate information management and decision making, thus enhancing patient services. Purpose of this study is to explore the obstacles that healthcare practitioners in PKU Muhammadiyah Bantul Hospital faces during using HIS for decision making. Method: This research is a qualitative study. Depth-interviews were carried out with six respondents (Two Clinicians, Three Managers, and One Director), interviews were recorded and transcribed for analysis, a list of codes has produced representing themes identified in the textual data. Results: Data in the HIS were not optimal due to the insufficiency of the system in generating the necessary information for decision-making. Raw data, not real time data, unstable connection, and incomplete data between units were the most obstacles that decision makers faced. Conclusion: One of the crucial keys of a good performance of healthcare providers is hospital information system that ensures the production, analysis, and providing a reliable and timely information, making it easy for managers and doctors to make managerial and clinical decisions more effectively. Upgrading HIS to enable data analysis is suggested. Keywords: Hospital Information System, Obstacles, Decision Making.
{"title":"Hospital Information System for Decision Making: A Qualitative Study","authors":"Mussa Suliman Mohamed","doi":"10.47638/admmirasi.v6i1.90","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.90","url":null,"abstract":"Abstract: Background: Information technology applications play a major role in improving the services provided to patients in healthcare settings. Hospital Information System HIS is expected to facilitate information management and decision making, thus enhancing patient services. Purpose of this study is to explore the obstacles that healthcare practitioners in PKU Muhammadiyah Bantul Hospital faces during using HIS for decision making. Method: This research is a qualitative study. Depth-interviews were carried out with six respondents (Two Clinicians, Three Managers, and One Director), interviews were recorded and transcribed for analysis, a list of codes has produced representing themes identified in the textual data. Results: Data in the HIS were not optimal due to the insufficiency of the system in generating the necessary information for decision-making. Raw data, not real time data, unstable connection, and incomplete data between units were the most obstacles that decision makers faced. Conclusion: One of the crucial keys of a good performance of healthcare providers is hospital information system that ensures the production, analysis, and providing a reliable and timely information, making it easy for managers and doctors to make managerial and clinical decisions more effectively. Upgrading HIS to enable data analysis is suggested. \u0000 \u0000Keywords: Hospital Information System, Obstacles, Decision Making.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131601257","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-20DOI: 10.47638/admmirasi.v6i1.104
B. Paramita, W. Sulistiadi
In order to carry out marketing programs effectively, perceptions of the various elements of the marketing mix need to be heard from the hospital management and the patient. This study aims to analyze the marketing mix of sports medicine services at the National Sports Hospital (RSON) which is viewed from two sides, perception of the hospital management, and athlete’s perception represented by special sports school (SKO) Ragunan. This research is a descriptive study with a qualitative method approach using in-depth interview techniques, observing hospital marketing activities, reviewing hospital documents and conducting a questionnaire survey about perceptions of SKO Ragunan athletes which was conducted in October 2020. 40 of 133 questionnaire met the criteria for analysis. Most of the respondents had a positive perception (agreed) on the components and items of the marketing mix assessment at RSON with the highest assessment on the people skills / attitudes and the lowest on the aspect of promotion. The management confirmed the suitability of the survey results with the current hospital conditions. Coordination between hospital owners and leaders is required, as well as the evaluation of promotional media used so that marketing strategies, especially those related to promotional activities, can run optimally and on target.
{"title":"Marketing Mix Analysis of Sport Medicine Services in National Sports Hospital Based on Hospital Management Parties and Athletes Specific Sports School (SKO) Ragunan’s Perception","authors":"B. Paramita, W. Sulistiadi","doi":"10.47638/admmirasi.v6i1.104","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.104","url":null,"abstract":"In order to carry out marketing programs effectively, perceptions of the various elements of the marketing mix need to be heard from the hospital management and the patient. This study aims to analyze the marketing mix of sports medicine services at the National Sports Hospital (RSON) which is viewed from two sides, perception of the hospital management, and athlete’s perception represented by special sports school (SKO) Ragunan. This research is a descriptive study with a qualitative method approach using in-depth interview techniques, observing hospital marketing activities, reviewing hospital documents and conducting a questionnaire survey about perceptions of SKO Ragunan athletes which was conducted in October 2020. 40 of 133 questionnaire met the criteria for analysis. Most of the respondents had a positive perception (agreed) on the components and items of the marketing mix assessment at RSON with the highest assessment on the people skills / attitudes and the lowest on the aspect of promotion. The management confirmed the suitability of the survey results with the current hospital conditions. Coordination between hospital owners and leaders is required, as well as the evaluation of promotional media used so that marketing strategies, especially those related to promotional activities, can run optimally and on target.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"117 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122442370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-29DOI: 10.47638/admmirasi.v6i1.198
Sintha Kesuma Dewi
Determination of tariffs based on INA-CBGs causes polemics for the Hospital, because in some cases, the rates applied have experienced a difference when compared to the previous tariff. This fare difference, can be a benefit for the hospital but can also increase the burden on the hospital. One of the rates that makes a difference in hospitals is the treatment of impacted teeth. The problem with odontectomy measures is whether the INA-CBGs tariff can cover all costs in the odontectomy treatment service and whether the tariff is effective and efficient in odontectomy measures. This research is triangulation using secondary hospital data in 2019, is a case study that aims to analyze the unit cost or unit cost of Odontectomy based on Clinical Pathway with Activity Based Costing method which aims to compare it with the rates set by the Dental & Mouth Hospital of Hasanuddin University and INA-CBG rates. The cost calculation method uses the ABC (Activity Based Costing) method, allocating direct costs by calculating the costs of activities that occur using a cost driver based on the time of activity. There is a difference between the INA-CBGs odontectomy rates and the normal rates based on their qualifications. Efficiencies between INA-CBGs and normal rates for inspection activities (52.7%), lifting seams (76.3%) and controls (72.9%) for mild, moderate and severe odontectomy. There was an inefficient difference between INA-CBGs and normal rates for registration (100%), panoramic radiology (5.8%) and mild odontectomy (424.2%), moderate odontectomy (597.3%) and severe odontectomy (169.01%) ). The compilation of the unit cost tariff design against the Clinical Practice Guidelines based on the ABC method obtained a mild odontectomy rate of Rp. 1,602,293, -; moderate odontectomy of Rp. 1,773,293 and severe odontectomy of Rp. 1,944,293.
{"title":"COMPARISON OF RATES ODONTECTOMY BASED ON CLINICAL PATHWAY WITH UNIT COST, ACTIVITY BASED COSTING METHOD DENTAL HOSPITAL OF HASANUDDIN UNIVERSITY","authors":"Sintha Kesuma Dewi","doi":"10.47638/admmirasi.v6i1.198","DOIUrl":"https://doi.org/10.47638/admmirasi.v6i1.198","url":null,"abstract":"Determination of tariffs based on INA-CBGs causes polemics for the Hospital, because in some cases, the rates applied have experienced a difference when compared to the previous tariff. This fare difference, can be a benefit for the hospital but can also increase the burden on the hospital. One of the rates that makes a difference in hospitals is the treatment of impacted teeth. The problem with odontectomy measures is whether the INA-CBGs tariff can cover all costs in the odontectomy treatment service and whether the tariff is effective and efficient in odontectomy measures. This research is triangulation using secondary hospital data in 2019, is a case study that aims to analyze the unit cost or unit cost of Odontectomy based on Clinical Pathway with Activity Based Costing method which aims to compare it with the rates set by the Dental & Mouth Hospital of Hasanuddin University and INA-CBG rates. The cost calculation method uses the ABC (Activity Based Costing) method, allocating direct costs by calculating the costs of activities that occur using a cost driver based on the time of activity. There is a difference between the INA-CBGs odontectomy rates and the normal rates based on their qualifications. Efficiencies between INA-CBGs and normal rates for inspection activities (52.7%), lifting seams (76.3%) and controls (72.9%) for mild, moderate and severe odontectomy. There was an inefficient difference between INA-CBGs and normal rates for registration (100%), panoramic radiology (5.8%) and mild odontectomy (424.2%), moderate odontectomy (597.3%) and severe odontectomy (169.01%) ). The compilation of the unit cost tariff design against the Clinical Practice Guidelines based on the ABC method obtained a mild odontectomy rate of Rp. 1,602,293, -; moderate odontectomy of Rp. 1,773,293 and severe odontectomy of Rp. 1,944,293.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"49 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133960901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2020-06-22DOI: 10.47638/admmirasi.v5i1.68
Riyan Prasetyo, E. Rosa
Nursing services make an important contribution in the quality of services in hospitals, so that every effort to improve the quality of services in hospitals must improve by improving the quality of nursing services, one of which is by improving the performance of nurses. Problems that arise based on a preliminary study conducted at the beginning of October 2016 at Hospital X, is still a problem of nurses who treat patients who experience an increase in nurses. Research Objectives: Knowing the influence of leadership in nursing environment on nurses 'motivation at Hospital X. Knowing the motivation of compensation in nursing environment on nurses' motivation at Hospital X. Knowing the effect of leadership in nursing on nurses at Hospital X. with cross sectional research design. Subjects in this study were nurses at Hospital X with a total sample of 70 people who were contacted by questionnaire instruments, while the research object was leadership, compensation, motivation, and performance of nurses at Hospital X. Processing data about this study using a computer program with SPSS 15.0 and using the F Test and t Test. Conclusion: After conducting an assessment of testing can prove the performance of nurses RS X need significant support by leadership, compensation through motivation.
{"title":"Nurse Performance in Relation to Leadership with Compensation through Motivation at Hospital X","authors":"Riyan Prasetyo, E. Rosa","doi":"10.47638/admmirasi.v5i1.68","DOIUrl":"https://doi.org/10.47638/admmirasi.v5i1.68","url":null,"abstract":"Nursing services make an important contribution in the quality of services in hospitals, so that every effort to improve the quality of services in hospitals must improve by improving the quality of nursing services, one of which is by improving the performance of nurses. Problems that arise based on a preliminary study conducted at the beginning of October 2016 at Hospital X, is still a problem of nurses who treat patients who experience an increase in nurses. Research Objectives: Knowing the influence of leadership in nursing environment on nurses 'motivation at Hospital X. Knowing the motivation of compensation in nursing environment on nurses' motivation at Hospital X. Knowing the effect of leadership in nursing on nurses at Hospital X. with cross sectional research design. Subjects in this study were nurses at Hospital X with a total sample of 70 people who were contacted by questionnaire instruments, while the research object was leadership, compensation, motivation, and performance of nurses at Hospital X. Processing data about this study using a computer program with SPSS 15.0 and using the F Test and t Test. Conclusion: After conducting an assessment of testing can prove the performance of nurses RS X need significant support by leadership, compensation through motivation.","PeriodicalId":345793,"journal":{"name":"Jurnal Admmirasi","volume":"2022 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121654736","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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