Pub Date : 2023-07-28DOI: 10.1080/15367967.2023.2238894
Rose Melonis, Ian Ross Hughes
{"title":"Shift work and employee health: The time we work matters","authors":"Rose Melonis, Ian Ross Hughes","doi":"10.1080/15367967.2023.2238894","DOIUrl":"https://doi.org/10.1080/15367967.2023.2238894","url":null,"abstract":"","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49611470","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-03DOI: 10.1080/15367967.2023.2209732
Kara Van Abel
{"title":"Book Review for Academic Librarian Burnout: Causes and Responses","authors":"Kara Van Abel","doi":"10.1080/15367967.2023.2209732","DOIUrl":"https://doi.org/10.1080/15367967.2023.2209732","url":null,"abstract":"","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"20 1","pages":"15 - 15"},"PeriodicalIF":0.0,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48066567","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-03DOI: 10.1080/15367967.2023.2219004
M. Hupe, B. Sussman
Abstract The Covid-19 pandemic affected the services at Dahlgren Memorial Library (DML), especially the Information Services Desk, where our student assistants perform circulation desk duties in person. Once the pandemic began in March 2020, the Information Services Desk was closed until the summer of 2021. The majority of the library staff were allowed to work remotely full-time until starting a hybrid schedule in the Fall of 2021. However, the student assistants were allowed to return to work at the Information Services Desk during the summer of 2021. This article explores how the Information Services Desk student assistants were managed by their supervisor remotely and the challenges that were faced.
{"title":"Adapting during the Covid-19 pandemic: How the Information Services Desk was (and still is!) managed remotely","authors":"M. Hupe, B. Sussman","doi":"10.1080/15367967.2023.2219004","DOIUrl":"https://doi.org/10.1080/15367967.2023.2219004","url":null,"abstract":"Abstract The Covid-19 pandemic affected the services at Dahlgren Memorial Library (DML), especially the Information Services Desk, where our student assistants perform circulation desk duties in person. Once the pandemic began in March 2020, the Information Services Desk was closed until the summer of 2021. The majority of the library staff were allowed to work remotely full-time until starting a hybrid schedule in the Fall of 2021. However, the student assistants were allowed to return to work at the Information Services Desk during the summer of 2021. This article explores how the Information Services Desk student assistants were managed by their supervisor remotely and the challenges that were faced.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"20 1","pages":"16 - 24"},"PeriodicalIF":0.0,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44686165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-04-03DOI: 10.1080/15367967.2023.2191852
K. DeVet, Ryan Litsey, R. Devet
Abstract Libraries are places where patrons find resources that can help them accomplish their information needs. One of the key elements of this need is being able to find what they are looking for. While much has been written about information seeking behavior and library wayfinding, however, there is a more fundamental argument. That is merely finding the item when the Library Management System says it should be on the shelf. In these little moments, the library has an opportunity to build a sense of trust with the patron. The patron can trust that an item that the library says is there, is there. It is also an opportunity for a library to have a small victory in a positive patron library experience. However, if the item is not there that small victory is squandered. The challenge though is large scale shelf checks for shelving integrity is cost and time prohibitive. What is needed is a quick way to determine library and catalog health. This paper will demonstrate how this can be accomplished by looking at the ILL statistics. While this may seem like a simple answer demonstrating it with statistical relationships confirms what many libraries may view as a forgone assumption.
{"title":"To be or not to be… on shelf: Demonstrating catalog and shelf integrity using interlibrary loan statistics","authors":"K. DeVet, Ryan Litsey, R. Devet","doi":"10.1080/15367967.2023.2191852","DOIUrl":"https://doi.org/10.1080/15367967.2023.2191852","url":null,"abstract":"Abstract Libraries are places where patrons find resources that can help them accomplish their information needs. One of the key elements of this need is being able to find what they are looking for. While much has been written about information seeking behavior and library wayfinding, however, there is a more fundamental argument. That is merely finding the item when the Library Management System says it should be on the shelf. In these little moments, the library has an opportunity to build a sense of trust with the patron. The patron can trust that an item that the library says is there, is there. It is also an opportunity for a library to have a small victory in a positive patron library experience. However, if the item is not there that small victory is squandered. The challenge though is large scale shelf checks for shelving integrity is cost and time prohibitive. What is needed is a quick way to determine library and catalog health. This paper will demonstrate how this can be accomplished by looking at the ILL statistics. While this may seem like a simple answer demonstrating it with statistical relationships confirms what many libraries may view as a forgone assumption.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"20 1","pages":"25 - 33"},"PeriodicalIF":0.0,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42357499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-15DOI: 10.1080/15367967.2023.2186791
Kathryn E. Morley
Abstract Research shows that grief affects the body and brain in many ways, from changes in memory, behavior, body function, and immune system. Grief also takes different forms. Grief is an individualistic journey, yet we tend to judge others based on our personal experiences, rather than taking a wholistic, therapeutic approach. This paper explains how our brain, behaviors, and emotions are all engaged during bereavement, and how to best help grieving colleagues and subordinates. This paper demystifies the concept of grief and provides practical advice for working with a grieving employee or colleague, specific to the library setting.
{"title":"Everybody dies, so why don’t we talk about it: Helping a grieving library colleague","authors":"Kathryn E. Morley","doi":"10.1080/15367967.2023.2186791","DOIUrl":"https://doi.org/10.1080/15367967.2023.2186791","url":null,"abstract":"Abstract Research shows that grief affects the body and brain in many ways, from changes in memory, behavior, body function, and immune system. Grief also takes different forms. Grief is an individualistic journey, yet we tend to judge others based on our personal experiences, rather than taking a wholistic, therapeutic approach. This paper explains how our brain, behaviors, and emotions are all engaged during bereavement, and how to best help grieving colleagues and subordinates. This paper demystifies the concept of grief and provides practical advice for working with a grieving employee or colleague, specific to the library setting.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"20 1","pages":"1 - 14"},"PeriodicalIF":0.0,"publicationDate":"2023-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48793092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-03-07DOI: 10.1080/15367967.2023.2186236
Ken Johnson, Russell Paige, David Travis
Abstract Safety and security operations at Appalachian State’s Belk Library & Information Commons have evolved and improved over the past 15 years with a focused access services oriented team. Improvements have focused on the challenges posed in four primary areas: understanding the customer base and the challenges posed therein; improving the skills and expanding the pool of library personnel capable of handling security incidents; allowing effective outside security operations and personnel to improve over time; and acting on multiple access issues. The authors of this case study provide insight and recommendations on the challenges faced and actions taken.
{"title":"A journey toward a more safe and secure university library","authors":"Ken Johnson, Russell Paige, David Travis","doi":"10.1080/15367967.2023.2186236","DOIUrl":"https://doi.org/10.1080/15367967.2023.2186236","url":null,"abstract":"Abstract Safety and security operations at Appalachian State’s Belk Library & Information Commons have evolved and improved over the past 15 years with a focused access services oriented team. Improvements have focused on the challenges posed in four primary areas: understanding the customer base and the challenges posed therein; improving the skills and expanding the pool of library personnel capable of handling security incidents; allowing effective outside security operations and personnel to improve over time; and acting on multiple access issues. The authors of this case study provide insight and recommendations on the challenges faced and actions taken.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"20 1","pages":"34 - 50"},"PeriodicalIF":0.0,"publicationDate":"2023-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42833424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-02DOI: 10.1080/15367967.2022.2131435
Brynne Norton
Abstract This is a case study of integrating streaming media reserves services into a suite of course reserve services provided by the User Services and Resource Sharing department at the University. This integration presented several challenges including: employees having no prior streaming media experience, staffing, technology, copyright, and user expectations. Benefits to the integration were improved user experience, customer service, and workflows. This case study demonstrates how to survive the process of running streaming media reserves from a hard copy and electronic course reserves perspective. Unique characteristics of streaming media are addressed with advice offered in each area.
{"title":"Streaming media reserves: A survival guide","authors":"Brynne Norton","doi":"10.1080/15367967.2022.2131435","DOIUrl":"https://doi.org/10.1080/15367967.2022.2131435","url":null,"abstract":"Abstract This is a case study of integrating streaming media reserves services into a suite of course reserve services provided by the User Services and Resource Sharing department at the University. This integration presented several challenges including: employees having no prior streaming media experience, staffing, technology, copyright, and user expectations. Benefits to the integration were improved user experience, customer service, and workflows. This case study demonstrates how to survive the process of running streaming media reserves from a hard copy and electronic course reserves perspective. Unique characteristics of streaming media are addressed with advice offered in each area.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"19 1","pages":"111 - 126"},"PeriodicalIF":0.0,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47171537","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-10-02DOI: 10.1080/15367967.2023.2172416
Joshua E. Lambert
Abstract The Missouri State University Libraries Access Services implemented an evidence-based process to move many books and shelves. That process included measuring the collection, performing quality control checks, creating a plan, and defining regular waypoints to keep the shift from deviating from the plan. This article describes the move, the ideas behind it, and the spreadsheet that provided evidence to make informed decisions.
{"title":"Evidence-based library book shifting","authors":"Joshua E. Lambert","doi":"10.1080/15367967.2023.2172416","DOIUrl":"https://doi.org/10.1080/15367967.2023.2172416","url":null,"abstract":"Abstract The Missouri State University Libraries Access Services implemented an evidence-based process to move many books and shelves. That process included measuring the collection, performing quality control checks, creating a plan, and defining regular waypoints to keep the shift from deviating from the plan. This article describes the move, the ideas behind it, and the spreadsheet that provided evidence to make informed decisions.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"19 1","pages":"167 - 178"},"PeriodicalIF":0.0,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48755499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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