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Journal of Access Services最新文献

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Book review: Library signage and wayfinding design: Communicating effectively with your users 书评:图书馆标识与导视设计:与用户有效沟通
Q3 Social Sciences Pub Date : 2022-01-02 DOI: 10.1080/15367967.2022.2065210
K. Wenger
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引用次数: 0
Building blocks for a shared vision: Creating a departmental long-term plan in an academic library 共同愿景的基石:在学术图书馆制定部门长期计划
Q3 Social Sciences Pub Date : 2021-10-02 DOI: 10.1080/15367967.2021.1992284
Ryan F. Buller, Lindsay Gypin
Abstract Library long-term and strategic plans tend to employ top down approaches that can leave departmental staff feeling disconnected an unrepresented in the plan. In 2019, the Access Services Department at the University of Denver engaged in a long-term planning process. This process puts Access Services staff members at the center of the process. This article examines the planning process for the long-term plan including how the themes of the plan were developed, how goals were determined and set, and the path toward administrative approval. This article will focus on helping readers understand how they can undergo a similar process to develop their own plan, as opposed to the specific results at the University of Denver.
图书馆的长期和战略计划往往采用自上而下的方法,这可能会让部门员工感到脱节,在计划中没有代表。2019年,丹佛大学(University of Denver)的无障碍服务部(Access Services Department)进行了一项长期规划。此流程将Access Services工作人员置于流程的中心。本文考察了长期计划的规划过程,包括如何制定计划的主题,如何确定和设定目标,以及获得行政批准的途径。本文将重点帮助读者了解他们如何经历类似的过程来制定自己的计划,而不是丹佛大学的具体结果。
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引用次数: 0
Reflections on a “media darling”: Debunking naive claims of universal 24/7 access to Little Free Libraries (LFLs) 对“媒体宠儿”的反思:揭穿对小型免费图书馆(lfl)的全天候访问的天真说法
Q3 Social Sciences Pub Date : 2021-10-02 DOI: 10.1080/15367967.2021.1997606
F. Houghton, April Gunderson, D. Gautam
Abstract This reflection is based on the authors’ concerns around the often-uncritical reception given to the increasing proliferation of Little Free Libraries (LFLs). The almost viral growth of these iconic micro book repositories has been met with widespread media coverage and support. However, many questions remain surrounding their role and impact. This piece seeks to explore the issue of access to LFLs. A growing number of high-tech geo-spatial examinations of access to LFLs have been conducted in recent years. However, this reflective exploration is based upon a pragmatic review of experiences and observations of LFLs in Spokane, WA. This practical approach challenges widespread narratives around the 24/7 nature of access to LFLs through a commonsense examination of obstacles such as weather, lighting, topography, pavements, and pollution, as well as an exploration of the issue of diversity.
摘要这一反思是基于作者对小免费图书馆(LFL)日益增多的不加批判的接受的担忧。这些标志性的微型图书库几乎像病毒一样增长,得到了媒体的广泛报道和支持。然而,围绕它们的作用和影响仍然存在许多问题。这篇文章试图探讨LFL的获取问题。近年来,对LFL的使用进行了越来越多的高科技地理空间检查。然而,这种反思性探索是基于对华盛顿州斯波坎LFL的经验和观察的务实回顾。这种实用的方法通过对天气、照明、地形、人行道和污染等障碍物的常识性检查,以及对多样性问题的探索,挑战了围绕LFL全天候使用的广泛叙述。
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引用次数: 0
Can the mini-libraries (mini-libs) be a solution for library users with print disabilities? A case of the North West Province, South Africa 迷你图书馆(mini-libs)能为有打印障碍的图书馆用户提供解决方案吗?南非西北省的一个案例
Q3 Social Sciences Pub Date : 2021-10-02 DOI: 10.1080/15367967.2021.2013240
Neli Kaunda, Sabelo Chizwina
Abstract A library should be accessible and provide inclusive services. This is a challenge for many developing countries. However, with limited funding and infrastructure, there have been concerted attempts to mitigate this challenge. This paper focuses on mini-libs as a possible solution for library users with print disabilities. A case study approach is used to focus on a South African partnership between the North-West University and the North-West Provincial Department of Arts and Culture. Funding was sought to establish and support mini-libs in the North West Province community libraries through a leading South African petroleum company. Using a qualitative approach, the study investigated the implications of establishing mini-libraries (mini-libs) as a possible solution. The main results identified challenges in resource provision, negative attitudes in library staff, and accessibility to the min-libs. Training for both library patrons and library staff is recommended to resolve some of the challenges reported. The paper also recommends that resources be allocated for the mini-libs to be relevant to the library patrons.
摘要图书馆应该是无障碍的,并提供包容性的服务。这对许多发展中国家来说是一个挑战。然而,在资金和基础设施有限的情况下,各方一致努力缓解这一挑战。本文重点介绍了迷你库作为图书馆打印障碍用户的一种可能的解决方案。采用案例研究方法,重点关注西北大学与西北省艺术和文化厅之间的南非伙伴关系。通过一家南非领先的石油公司,寻求资金在西北省社区图书馆建立和支持小型图书馆。该研究采用定性方法,调查了建立小型图书馆(mini-libs)作为可能解决方案的意义。主要结果确定了资源提供方面的挑战、图书馆工作人员的消极态度以及图书馆的可访问性。建议对图书馆读者和图书馆工作人员进行培训,以解决报告中的一些挑战。该文件还建议为小型图书馆分配与图书馆读者相关的资源。
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引用次数: 0
Creating a contactless pickup service at the University of Michigan library: Iterative service design and interaction safety during the pandemic 在密歇根大学图书馆创建非接触式取货服务:大流行期间的迭代服务设计和交互安全
Q3 Social Sciences Pub Date : 2021-09-30 DOI: 10.1080/15367967.2021.1967162
Kate Haines, E. Rodgers
Abstract The University of Michigan, Ann Arbor had embraced service design and design thinking, but the pandemic-induced campus transition enabled staff to innovate differently. Many services transitioned to virtual options but some onsite library services reopened for Fall 2020. Library employees created a new service model to accommodate request fulfillment of non-digitized collections: contactless pickup. Continuous feedback loops, interaction safety, and quick, collaborative support were key elements to the service’s success in design and implementation. This paper outlines its development, implementation, and adaptation, along with lessons learned and an exploration of interactions continuing to inform future design discussions and service creation.
摘要密歇根大学安娜堡分校接受了服务设计和设计思维,但疫情引发的校园转型使员工能够进行不同的创新。许多服务过渡到虚拟选项,但一些现场图书馆服务在2020年秋季重新开放。图书馆员工创建了一种新的服务模式,以满足非数字化藏品的请求:非接触式取件。持续的反馈循环、交互安全和快速的协作支持是该服务在设计和实施方面取得成功的关键因素。本文概述了它的开发、实施和适应,以及吸取的经验教训和对互动的探索,这些互动将继续为未来的设计讨论和服务创建提供信息。
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引用次数: 0
The effects of relocating the reference desk on the circulation desk 参考服务台搬迁对借阅服务台的影响
Q3 Social Sciences Pub Date : 2021-07-03 DOI: 10.1080/15367967.2021.1980728
Scott G Pfitzinger
Abstract In most libraries, the Circulation Desk and the Reference Desk have a complicated relationship. Their physical proximity to each other can affect where patrons go to get assistance and what kinds of questions they ask. Murphy Library at the University of Wisconsin—La Crosse has had the Reference Desk in three different locations in the last five years. In this article an analysis is provided that examines how the different locations have affected the nature and number of questions asked at the Circulation Desk.
摘要在大多数图书馆中,流通台和参考咨询台有着复杂的关系。他们的身体距离会影响顾客去哪里寻求帮助以及他们问了什么样的问题。威斯康星大学拉克罗斯分校的墨菲图书馆在过去五年中在三个不同的地方设有参考咨询台。在这篇文章中,我们进行了分析,考察了不同的地点如何影响流通台提出的问题的性质和数量。
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引用次数: 1
COVID-19 working from home (WFH): Library services and librarian experiences COVID-19在家工作(WFH):图书馆服务和图书馆员经验
Q3 Social Sciences Pub Date : 2021-07-03 DOI: 10.1080/15367967.2021.1976193
M. Ali, Slaman Bin Naeem, R. Bhatti
Abstract COVID-19 has changed the library services serving style. The main purpose of this paper is to present the librarians who are working from home, share which type of library service librarians provide to library users and how they are connected with library users. Working from home (WFH) which type of problem and difficulty are faced during the providing of this pandemic crisis. An online administrative survey has been designed and disseminated to 60 librarians. N = 38 (63.38%) responses were received from all over Pakistan. Results are shown that librarians are actively providing library services during the lockdown. The librarians provide document delivery, reference and information literacy sessions besides the other services. Librarian connects via e-mail, WhatsApp and social media. Librarian also faces problem during WFH, i.e., internet speed and power failure are the major problems. Librarian also disseminates public health awareness to library users.
摘要新冠肺炎改变了图书馆服务方式。本文的主要目的是介绍在家工作的图书馆员,分享图书馆员为图书馆用户提供哪种类型的图书馆服务,以及他们如何与图书馆用户建立联系。在家工作(WFH)在提供这场疫情危机期间面临的问题和困难类型。设计了一项在线行政调查,并向60名图书馆员分发。N = 收到来自巴基斯坦各地的38份答复(63.38%)。结果显示,在封锁期间,图书馆员积极提供图书馆服务。除了其他服务外,图书馆员还提供文件递送、参考资料和信息扫盲课程。图书管理员通过电子邮件、WhatsApp和社交媒体进行联系。图书馆员在WFH期间也面临问题,即网速和停电是主要问题。图书馆员还向图书馆用户宣传公共卫生意识。
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引用次数: 1
Pausing in the middle of the storm: Assessing functionality of the library Reserve collection for the post-pandemic future 在风暴中暂停:评估图书馆储备馆藏在大流行后未来的功能
Q3 Social Sciences Pub Date : 2021-07-03 DOI: 10.1080/15367967.2021.1950541
M. Kiriakova
Abstract Historically, the library Reserve collections provide access to required readings so students could read these materials in one place for a limited time. This system guarantees the availability of required readings whenever the library is open and contributes to the concept of accessibility, affordability, and equality of higher education. But what happens if the library space becomes inaccessible? What alternatives can be offered when even e-versions of required readings are non-existent? One of the major concerns for the imminent remote operability of the Lloyd G.Sealy library during COVID-19 lockdown was Reserves. When the John Jay College campus was shut down, the virtual 24/7 library operation became a reality. The reference services continued to function via email and chat and the questions about access to the physical Reserve collection and demand for those resources to be available in e-format began to form an avalanche. The author surveyed the teaching faculty about the use of the library’s Reserve collections during the remote teaching mode and analyzed data to assess the functionality of the Reserves in order to help the library make preparations for the Fall 2021 semester as well as envision the post-pandemic future for the Reserve collections.
从历史上看,图书馆馆藏提供了必要的阅读材料,这样学生就可以在一个地方阅读这些材料。该系统保证了图书馆开放时所需读物的可用性,并有助于实现高等教育的可及性、可负担性和平等概念。但是如果图书馆空间变得无法进入会发生什么呢?当连必读材料的电子版都不存在时,我们还能提供什么替代方案呢?在COVID-19封锁期间,劳埃德·g·西利图书馆即将实现远程操作的主要问题之一是储备。当约翰·杰伊学院校园关闭时,虚拟的24/7图书馆运营成为了现实。参考咨询服务继续以电子邮件和聊天的方式运作,有关获取实物馆藏和以电子格式提供这些资源的需求的问题开始形成雪崩。笔者对教学人员进行了远程教学模式下的馆藏使用情况调查,并对数据进行分析,评估馆藏的功能,以帮助图书馆做好2021年秋季学期的准备工作,并展望疫情后馆藏的未来。
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引用次数: 3
Comics and critical librarianship: Reframing the narrative in academic libraries 漫画与批判性图书馆学:重塑高校图书馆的叙事
Q3 Social Sciences Pub Date : 2021-06-18 DOI: 10.1080/15367967.2021.1940189
J. Pionke
With attention span at a premium now more than ever, especially because of stress and anxiety, comics can be a relaxing, fun, and educational way to understand our world. Spanning six sections and ...
现在注意力持续时间比以往任何时候都更重要,尤其是因为压力和焦虑,漫画可以成为了解我们世界的一种放松、有趣和教育的方式。横跨六个部分和。。。
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引用次数: 1
A peer-to-peer service approach in academic libraries 高校图书馆的对等服务模式
Q3 Social Sciences Pub Date : 2021-05-14 DOI: 10.1080/15367967.2021.1924065
M. Venner, Jennifer Washburn
Abstract The role of the student worker is expanding in academic libraries. Their unique perspectives add valuable insights to the design and delivery of library services, project development, outreach activities, and operational planning. Student-workers gain internal and external benefits from working in peer-to-peer learning environments which also inform library managers of ways to improve library operations. The peer-to-peer service model is a framework that library managers can use to facilitate peer-to-peer learning. Lessons learned in expanding the role of the student worker through a peer-to-peer service model are shared and should be considered when creating experiential and operational support for library services.
摘要学生工作者在高校图书馆中的作用正在扩大。他们独特的视角为图书馆服务的设计和提供、项目开发、外联活动和运营规划增添了宝贵的见解。学生工作者从对等学习环境中获得内部和外部利益,这也为图书馆管理者提供了改善图书馆运营的方法。对等服务模型是图书馆管理人员可以用来促进对等学习的一个框架。通过对等服务模式扩大学生工作者角色的经验教训是共享的,在为图书馆服务提供体验和运营支持时应予以考虑。
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引用次数: 8
期刊
Journal of Access Services
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