Pub Date : 2022-01-02DOI: 10.1080/15367967.2022.2065210
K. Wenger
{"title":"Book review: Library signage and wayfinding design: Communicating effectively with your users","authors":"K. Wenger","doi":"10.1080/15367967.2022.2065210","DOIUrl":"https://doi.org/10.1080/15367967.2022.2065210","url":null,"abstract":"","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"19 1","pages":"16 - 17"},"PeriodicalIF":0.0,"publicationDate":"2022-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45945200","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-02DOI: 10.1080/15367967.2021.1992284
Ryan F. Buller, Lindsay Gypin
Abstract Library long-term and strategic plans tend to employ top down approaches that can leave departmental staff feeling disconnected an unrepresented in the plan. In 2019, the Access Services Department at the University of Denver engaged in a long-term planning process. This process puts Access Services staff members at the center of the process. This article examines the planning process for the long-term plan including how the themes of the plan were developed, how goals were determined and set, and the path toward administrative approval. This article will focus on helping readers understand how they can undergo a similar process to develop their own plan, as opposed to the specific results at the University of Denver.
图书馆的长期和战略计划往往采用自上而下的方法，这可能会让部门员工感到脱节，在计划中没有代表。2019年，丹佛大学(University of Denver)的无障碍服务部(Access Services Department)进行了一项长期规划。此流程将Access Services工作人员置于流程的中心。本文考察了长期计划的规划过程，包括如何制定计划的主题，如何确定和设定目标，以及获得行政批准的途径。本文将重点帮助读者了解他们如何经历类似的过程来制定自己的计划，而不是丹佛大学的具体结果。
{"title":"Building blocks for a shared vision: Creating a departmental long-term plan in an academic library","authors":"Ryan F. Buller, Lindsay Gypin","doi":"10.1080/15367967.2021.1992284","DOIUrl":"https://doi.org/10.1080/15367967.2021.1992284","url":null,"abstract":"Abstract Library long-term and strategic plans tend to employ top down approaches that can leave departmental staff feeling disconnected an unrepresented in the plan. In 2019, the Access Services Department at the University of Denver engaged in a long-term planning process. This process puts Access Services staff members at the center of the process. This article examines the planning process for the long-term plan including how the themes of the plan were developed, how goals were determined and set, and the path toward administrative approval. This article will focus on helping readers understand how they can undergo a similar process to develop their own plan, as opposed to the specific results at the University of Denver.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"253 - 263"},"PeriodicalIF":0.0,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46010705","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-02DOI: 10.1080/15367967.2021.1997606
F. Houghton, April Gunderson, D. Gautam
Abstract This reflection is based on the authors’ concerns around the often-uncritical reception given to the increasing proliferation of Little Free Libraries (LFLs). The almost viral growth of these iconic micro book repositories has been met with widespread media coverage and support. However, many questions remain surrounding their role and impact. This piece seeks to explore the issue of access to LFLs. A growing number of high-tech geo-spatial examinations of access to LFLs have been conducted in recent years. However, this reflective exploration is based upon a pragmatic review of experiences and observations of LFLs in Spokane, WA. This practical approach challenges widespread narratives around the 24/7 nature of access to LFLs through a commonsense examination of obstacles such as weather, lighting, topography, pavements, and pollution, as well as an exploration of the issue of diversity.
{"title":"Reflections on a “media darling”: Debunking naive claims of universal 24/7 access to Little Free Libraries (LFLs)","authors":"F. Houghton, April Gunderson, D. Gautam","doi":"10.1080/15367967.2021.1997606","DOIUrl":"https://doi.org/10.1080/15367967.2021.1997606","url":null,"abstract":"Abstract This reflection is based on the authors’ concerns around the often-uncritical reception given to the increasing proliferation of Little Free Libraries (LFLs). The almost viral growth of these iconic micro book repositories has been met with widespread media coverage and support. However, many questions remain surrounding their role and impact. This piece seeks to explore the issue of access to LFLs. A growing number of high-tech geo-spatial examinations of access to LFLs have been conducted in recent years. However, this reflective exploration is based upon a pragmatic review of experiences and observations of LFLs in Spokane, WA. This practical approach challenges widespread narratives around the 24/7 nature of access to LFLs through a commonsense examination of obstacles such as weather, lighting, topography, pavements, and pollution, as well as an exploration of the issue of diversity.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"264 - 277"},"PeriodicalIF":0.0,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48825730","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-10-02DOI: 10.1080/15367967.2021.2013240
Neli Kaunda, Sabelo Chizwina
Abstract A library should be accessible and provide inclusive services. This is a challenge for many developing countries. However, with limited funding and infrastructure, there have been concerted attempts to mitigate this challenge. This paper focuses on mini-libs as a possible solution for library users with print disabilities. A case study approach is used to focus on a South African partnership between the North-West University and the North-West Provincial Department of Arts and Culture. Funding was sought to establish and support mini-libs in the North West Province community libraries through a leading South African petroleum company. Using a qualitative approach, the study investigated the implications of establishing mini-libraries (mini-libs) as a possible solution. The main results identified challenges in resource provision, negative attitudes in library staff, and accessibility to the min-libs. Training for both library patrons and library staff is recommended to resolve some of the challenges reported. The paper also recommends that resources be allocated for the mini-libs to be relevant to the library patrons.
{"title":"Can the mini-libraries (mini-libs) be a solution for library users with print disabilities? A case of the North West Province, South Africa","authors":"Neli Kaunda, Sabelo Chizwina","doi":"10.1080/15367967.2021.2013240","DOIUrl":"https://doi.org/10.1080/15367967.2021.2013240","url":null,"abstract":"Abstract A library should be accessible and provide inclusive services. This is a challenge for many developing countries. However, with limited funding and infrastructure, there have been concerted attempts to mitigate this challenge. This paper focuses on mini-libs as a possible solution for library users with print disabilities. A case study approach is used to focus on a South African partnership between the North-West University and the North-West Provincial Department of Arts and Culture. Funding was sought to establish and support mini-libs in the North West Province community libraries through a leading South African petroleum company. Using a qualitative approach, the study investigated the implications of establishing mini-libraries (mini-libs) as a possible solution. The main results identified challenges in resource provision, negative attitudes in library staff, and accessibility to the min-libs. Training for both library patrons and library staff is recommended to resolve some of the challenges reported. The paper also recommends that resources be allocated for the mini-libs to be relevant to the library patrons.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"278 - 295"},"PeriodicalIF":0.0,"publicationDate":"2021-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46933689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-09-30DOI: 10.1080/15367967.2021.1967162
Kate Haines, E. Rodgers
Abstract The University of Michigan, Ann Arbor had embraced service design and design thinking, but the pandemic-induced campus transition enabled staff to innovate differently. Many services transitioned to virtual options but some onsite library services reopened for Fall 2020. Library employees created a new service model to accommodate request fulfillment of non-digitized collections: contactless pickup. Continuous feedback loops, interaction safety, and quick, collaborative support were key elements to the service’s success in design and implementation. This paper outlines its development, implementation, and adaptation, along with lessons learned and an exploration of interactions continuing to inform future design discussions and service creation.
{"title":"Creating a contactless pickup service at the University of Michigan library: Iterative service design and interaction safety during the pandemic","authors":"Kate Haines, E. Rodgers","doi":"10.1080/15367967.2021.1967162","DOIUrl":"https://doi.org/10.1080/15367967.2021.1967162","url":null,"abstract":"Abstract The University of Michigan, Ann Arbor had embraced service design and design thinking, but the pandemic-induced campus transition enabled staff to innovate differently. Many services transitioned to virtual options but some onsite library services reopened for Fall 2020. Library employees created a new service model to accommodate request fulfillment of non-digitized collections: contactless pickup. Continuous feedback loops, interaction safety, and quick, collaborative support were key elements to the service’s success in design and implementation. This paper outlines its development, implementation, and adaptation, along with lessons learned and an exploration of interactions continuing to inform future design discussions and service creation.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"225 - 252"},"PeriodicalIF":0.0,"publicationDate":"2021-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48851237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-03DOI: 10.1080/15367967.2021.1980728
Scott G Pfitzinger
Abstract In most libraries, the Circulation Desk and the Reference Desk have a complicated relationship. Their physical proximity to each other can affect where patrons go to get assistance and what kinds of questions they ask. Murphy Library at the University of Wisconsin—La Crosse has had the Reference Desk in three different locations in the last five years. In this article an analysis is provided that examines how the different locations have affected the nature and number of questions asked at the Circulation Desk.
{"title":"The effects of relocating the reference desk on the circulation desk","authors":"Scott G Pfitzinger","doi":"10.1080/15367967.2021.1980728","DOIUrl":"https://doi.org/10.1080/15367967.2021.1980728","url":null,"abstract":"Abstract In most libraries, the Circulation Desk and the Reference Desk have a complicated relationship. Their physical proximity to each other can affect where patrons go to get assistance and what kinds of questions they ask. Murphy Library at the University of Wisconsin—La Crosse has had the Reference Desk in three different locations in the last five years. In this article an analysis is provided that examines how the different locations have affected the nature and number of questions asked at the Circulation Desk.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"173 - 183"},"PeriodicalIF":0.0,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49186921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-03DOI: 10.1080/15367967.2021.1976193
M. Ali, Slaman Bin Naeem, R. Bhatti
Abstract COVID-19 has changed the library services serving style. The main purpose of this paper is to present the librarians who are working from home, share which type of library service librarians provide to library users and how they are connected with library users. Working from home (WFH) which type of problem and difficulty are faced during the providing of this pandemic crisis. An online administrative survey has been designed and disseminated to 60 librarians. N = 38 (63.38%) responses were received from all over Pakistan. Results are shown that librarians are actively providing library services during the lockdown. The librarians provide document delivery, reference and information literacy sessions besides the other services. Librarian connects via e-mail, WhatsApp and social media. Librarian also faces problem during WFH, i.e., internet speed and power failure are the major problems. Librarian also disseminates public health awareness to library users.
{"title":"COVID-19 working from home (WFH): Library services and librarian experiences","authors":"M. Ali, Slaman Bin Naeem, R. Bhatti","doi":"10.1080/15367967.2021.1976193","DOIUrl":"https://doi.org/10.1080/15367967.2021.1976193","url":null,"abstract":"Abstract COVID-19 has changed the library services serving style. The main purpose of this paper is to present the librarians who are working from home, share which type of library service librarians provide to library users and how they are connected with library users. Working from home (WFH) which type of problem and difficulty are faced during the providing of this pandemic crisis. An online administrative survey has been designed and disseminated to 60 librarians. N = 38 (63.38%) responses were received from all over Pakistan. Results are shown that librarians are actively providing library services during the lockdown. The librarians provide document delivery, reference and information literacy sessions besides the other services. Librarian connects via e-mail, WhatsApp and social media. Librarian also faces problem during WFH, i.e., internet speed and power failure are the major problems. Librarian also disseminates public health awareness to library users.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"212 - 223"},"PeriodicalIF":0.0,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42001496","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-07-03DOI: 10.1080/15367967.2021.1950541
M. Kiriakova
Abstract Historically, the library Reserve collections provide access to required readings so students could read these materials in one place for a limited time. This system guarantees the availability of required readings whenever the library is open and contributes to the concept of accessibility, affordability, and equality of higher education. But what happens if the library space becomes inaccessible? What alternatives can be offered when even e-versions of required readings are non-existent? One of the major concerns for the imminent remote operability of the Lloyd G.Sealy library during COVID-19 lockdown was Reserves. When the John Jay College campus was shut down, the virtual 24/7 library operation became a reality. The reference services continued to function via email and chat and the questions about access to the physical Reserve collection and demand for those resources to be available in e-format began to form an avalanche. The author surveyed the teaching faculty about the use of the library’s Reserve collections during the remote teaching mode and analyzed data to assess the functionality of the Reserves in order to help the library make preparations for the Fall 2021 semester as well as envision the post-pandemic future for the Reserve collections.
{"title":"Pausing in the middle of the storm: Assessing functionality of the library Reserve collection for the post-pandemic future","authors":"M. Kiriakova","doi":"10.1080/15367967.2021.1950541","DOIUrl":"https://doi.org/10.1080/15367967.2021.1950541","url":null,"abstract":"Abstract Historically, the library Reserve collections provide access to required readings so students could read these materials in one place for a limited time. This system guarantees the availability of required readings whenever the library is open and contributes to the concept of accessibility, affordability, and equality of higher education. But what happens if the library space becomes inaccessible? What alternatives can be offered when even e-versions of required readings are non-existent? One of the major concerns for the imminent remote operability of the Lloyd G.Sealy library during COVID-19 lockdown was Reserves. When the John Jay College campus was shut down, the virtual 24/7 library operation became a reality. The reference services continued to function via email and chat and the questions about access to the physical Reserve collection and demand for those resources to be available in e-format began to form an avalanche. The author surveyed the teaching faculty about the use of the library’s Reserve collections during the remote teaching mode and analyzed data to assess the functionality of the Reserves in order to help the library make preparations for the Fall 2021 semester as well as envision the post-pandemic future for the Reserve collections.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"184 - 211"},"PeriodicalIF":0.0,"publicationDate":"2021-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43146861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-06-18DOI: 10.1080/15367967.2021.1940189
J. Pionke
With attention span at a premium now more than ever, especially because of stress and anxiety, comics can be a relaxing, fun, and educational way to understand our world. Spanning six sections and ...
{"title":"Comics and critical librarianship: Reframing the narrative in academic libraries","authors":"J. Pionke","doi":"10.1080/15367967.2021.1940189","DOIUrl":"https://doi.org/10.1080/15367967.2021.1940189","url":null,"abstract":"With attention span at a premium now more than ever, especially because of stress and anxiety, comics can be a relaxing, fun, and educational way to understand our world. Spanning six sections and ...","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"147 - 148"},"PeriodicalIF":0.0,"publicationDate":"2021-06-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2021.1940189","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43447661","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-05-14DOI: 10.1080/15367967.2021.1924065
M. Venner, Jennifer Washburn
Abstract The role of the student worker is expanding in academic libraries. Their unique perspectives add valuable insights to the design and delivery of library services, project development, outreach activities, and operational planning. Student-workers gain internal and external benefits from working in peer-to-peer learning environments which also inform library managers of ways to improve library operations. The peer-to-peer service model is a framework that library managers can use to facilitate peer-to-peer learning. Lessons learned in expanding the role of the student worker through a peer-to-peer service model are shared and should be considered when creating experiential and operational support for library services.
{"title":"A peer-to-peer service approach in academic libraries","authors":"M. Venner, Jennifer Washburn","doi":"10.1080/15367967.2021.1924065","DOIUrl":"https://doi.org/10.1080/15367967.2021.1924065","url":null,"abstract":"Abstract The role of the student worker is expanding in academic libraries. Their unique perspectives add valuable insights to the design and delivery of library services, project development, outreach activities, and operational planning. Student-workers gain internal and external benefits from working in peer-to-peer learning environments which also inform library managers of ways to improve library operations. The peer-to-peer service model is a framework that library managers can use to facilitate peer-to-peer learning. Lessons learned in expanding the role of the student worker through a peer-to-peer service model are shared and should be considered when creating experiential and operational support for library services.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"149 - 172"},"PeriodicalIF":0.0,"publicationDate":"2021-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2021.1924065","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46180665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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