Pub Date : 2021-04-03DOI: 10.1080/15367967.2021.1911660
Alyssa Migdalski, Emrys Moreau
Abstract The objective of this article is to describe an operating hours study conducted via survey at the Schusterman Library, a small academic library located at a branch campus of the University of Oklahoma. Survey responses indicated that although a small majority of library users were satisfied with the hours, there was also a strong desire for increased library access on weekends. As a result of this survey, Schusterman Library administration decided to reallocate five hours from weekday evenings to Saturday mornings. This change in operating hours was evaluated with a follow up survey and an analysis of gate count data.
{"title":"A matter of timing: Analyzing and adjusting library hours to suit students","authors":"Alyssa Migdalski, Emrys Moreau","doi":"10.1080/15367967.2021.1911660","DOIUrl":"https://doi.org/10.1080/15367967.2021.1911660","url":null,"abstract":"Abstract The objective of this article is to describe an operating hours study conducted via survey at the Schusterman Library, a small academic library located at a branch campus of the University of Oklahoma. Survey responses indicated that although a small majority of library users were satisfied with the hours, there was also a strong desire for increased library access on weekends. As a result of this survey, Schusterman Library administration decided to reallocate five hours from weekday evenings to Saturday mornings. This change in operating hours was evaluated with a follow up survey and an analysis of gate count data.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"91 - 100"},"PeriodicalIF":0.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2021.1911660","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46965577","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-03DOI: 10.1080/15367967.2021.1919121
C. Jayasundara
Abstract A discussion of long-term thefts in the library suggested creating a highly punitive policy that captures the dynamics of the context through a holistic approach. The study inquired about how the penalty regime affects the attitudes of students and library staff toward fines. Data was collected through in-depth interviews to reveal three groups' attitudes: offenders, principled users, and staff. Twenty staff were interviewed, and forty of the students interviewed were registered users, 20 of whom had previously been fined for attempting to steal books, while the rest had no record of policy violations. The findings show that 30% of students were aware of the existence of the written policy only after being punished, which indicates that they were not given proper library orientation at the outset. The paper discusses how heavy fines and banishment from the library impacted attitudes toward the services offered in the building. Feedback from participants can be part of an early warning system used to maintain a high-level of service quality minimizing security issues.
{"title":"How a “fine regime” of an unacceptable user behaviour policy affects library use: nudging or shoving?","authors":"C. Jayasundara","doi":"10.1080/15367967.2021.1919121","DOIUrl":"https://doi.org/10.1080/15367967.2021.1919121","url":null,"abstract":"Abstract A discussion of long-term thefts in the library suggested creating a highly punitive policy that captures the dynamics of the context through a holistic approach. The study inquired about how the penalty regime affects the attitudes of students and library staff toward fines. Data was collected through in-depth interviews to reveal three groups' attitudes: offenders, principled users, and staff. Twenty staff were interviewed, and forty of the students interviewed were registered users, 20 of whom had previously been fined for attempting to steal books, while the rest had no record of policy violations. The findings show that 30% of students were aware of the existence of the written policy only after being punished, which indicates that they were not given proper library orientation at the outset. The paper discusses how heavy fines and banishment from the library impacted attitudes toward the services offered in the building. Feedback from participants can be part of an early warning system used to maintain a high-level of service quality minimizing security issues.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"111 - 146"},"PeriodicalIF":0.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2021.1919121","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41409239","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-03DOI: 10.1080/15367967.2021.1914633
Kara Van Abel
{"title":"Review for A Trauma-Informed Approach to Library Services","authors":"Kara Van Abel","doi":"10.1080/15367967.2021.1914633","DOIUrl":"https://doi.org/10.1080/15367967.2021.1914633","url":null,"abstract":"","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"64 - 64"},"PeriodicalIF":0.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2021.1914633","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48554583","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-04-03DOI: 10.1080/15367967.2021.1913064
Solomon Blaylock, Rebecca Arriola
Abstract In fall 2019 the Access Services and User Engagement librarians at the Woodbury University Library undertook to identify campus library marginal and nonusers among faculty and students. We administered an online survey and conducted follow-up, one-on-one interviews in an effort to understand: (1) Why some Woodbury community members visit the library and/or use its physical and/or digital resources infrequently or not at all; (2) Whether and how these marginal and nonusers secure the resources necessary to teach or learn successfully at Woodbury; (3) Whether and how these marginal and nonusers acquire the research competencies necessary to teach or learn successfully. We additionally utilized data from past responses to the library’s annual user survey in order to define and contrast marginal and nonuse with regular library use. Investigations into the behaviors of library marginal and nonusers are rare and have generally focused on how libraries might better market their collections, services, and spaces. We expanded our focus to include identification of services and resources available to University community members outside of the library with a view toward understanding what other entities might be better suited to provide and, thus, how we in the library might re-formulate our unique value proposition.
{"title":"Marginal and nonusers of a small academic library","authors":"Solomon Blaylock, Rebecca Arriola","doi":"10.1080/15367967.2021.1913064","DOIUrl":"https://doi.org/10.1080/15367967.2021.1913064","url":null,"abstract":"Abstract In fall 2019 the Access Services and User Engagement librarians at the Woodbury University Library undertook to identify campus library marginal and nonusers among faculty and students. We administered an online survey and conducted follow-up, one-on-one interviews in an effort to understand: (1) Why some Woodbury community members visit the library and/or use its physical and/or digital resources infrequently or not at all; (2) Whether and how these marginal and nonusers secure the resources necessary to teach or learn successfully at Woodbury; (3) Whether and how these marginal and nonusers acquire the research competencies necessary to teach or learn successfully. We additionally utilized data from past responses to the library’s annual user survey in order to define and contrast marginal and nonuse with regular library use. Investigations into the behaviors of library marginal and nonusers are rare and have generally focused on how libraries might better market their collections, services, and spaces. We expanded our focus to include identification of services and resources available to University community members outside of the library with a view toward understanding what other entities might be better suited to provide and, thus, how we in the library might re-formulate our unique value proposition.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"101 - 110"},"PeriodicalIF":0.0,"publicationDate":"2021-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2021.1913064","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46254215","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-15DOI: 10.1080/15367967.2021.1900740
E. Decker
Abstract The COVID-19 pandemic, which hit academic libraries in the United States during the spring semester of 2020, forced librarians and staff to redouble their efforts to reach out to users in light of newly enforced safety measures such as building closures, quarantine periods, enforced social distancing, etc. This article describes three services—one adapted, one newly developed, and one a collaboration across several units on campus—to allow users to continue receiving the assistance and the materials they needed despite the obstacles inherent to the pandemic. Unexpectedly, these changes also helped streamline processes in a post-pandemic academic library environment.
{"title":"Reaching academic library users during the COVID-19 pandemic: New and adapted approaches in access services","authors":"E. Decker","doi":"10.1080/15367967.2021.1900740","DOIUrl":"https://doi.org/10.1080/15367967.2021.1900740","url":null,"abstract":"Abstract The COVID-19 pandemic, which hit academic libraries in the United States during the spring semester of 2020, forced librarians and staff to redouble their efforts to reach out to users in light of newly enforced safety measures such as building closures, quarantine periods, enforced social distancing, etc. This article describes three services—one adapted, one newly developed, and one a collaboration across several units on campus—to allow users to continue receiving the assistance and the materials they needed despite the obstacles inherent to the pandemic. Unexpectedly, these changes also helped streamline processes in a post-pandemic academic library environment.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"77 - 90"},"PeriodicalIF":0.0,"publicationDate":"2021-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2021.1900740","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43518009","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-03-01DOI: 10.1080/15367967.2021.1871619
Bradley P. Tolppanen
Abstract This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March–May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the pandemic, including staffing, return of library materials, fines, due dates, quarantine periods, interlibrary loan, reserves, and retrieval of materials.
{"title":"A survey of response of access services in academic libraries to COVID-19","authors":"Bradley P. Tolppanen","doi":"10.1080/15367967.2021.1871619","DOIUrl":"https://doi.org/10.1080/15367967.2021.1871619","url":null,"abstract":"Abstract This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March–May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the pandemic, including staffing, return of library materials, fines, due dates, quarantine periods, interlibrary loan, reserves, and retrieval of materials.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"65 - 76"},"PeriodicalIF":0.0,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2021.1871619","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46010194","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-02DOI: 10.1080/15367967.2020.1863811
C. Sharpe
Abstract The latest generation of integrated library systems, Alma, was released back in 2012 along with a data analysis tool called Alma Analytics. Although there are conference presentations on using Alma Analytics, there is a lack of articles reviewing its effectiveness and user experiences. This article reviews Alma Analytics and describes how it is used by an Access Services unit at a large university. The author concludes that Alma Analytics is an effective tool to discover errors, identify trends, and demonstrate the activities of the unit, but the learning curve can be time intensive.
{"title":"Alma analytics: a useful tool for access services?","authors":"C. Sharpe","doi":"10.1080/15367967.2020.1863811","DOIUrl":"https://doi.org/10.1080/15367967.2020.1863811","url":null,"abstract":"Abstract The latest generation of integrated library systems, Alma, was released back in 2012 along with a data analysis tool called Alma Analytics. Although there are conference presentations on using Alma Analytics, there is a lack of articles reviewing its effectiveness and user experiences. This article reviews Alma Analytics and describes how it is used by an Access Services unit at a large university. The author concludes that Alma Analytics is an effective tool to discover errors, identify trends, and demonstrate the activities of the unit, but the learning curve can be time intensive.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"17 - 29"},"PeriodicalIF":0.0,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2020.1863811","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43621582","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-02DOI: 10.1080/15367967.2020.1870475
Judith Pollard
Abstract This paper reports the results of the examination of the homepages of Illinois public library websites for language, design, layout, and efficacy based on the recommendations of the Americans with Disabilities Act, Section 508 and the Web Content Accessibility Guidelines developed by the World Wide Web Consortium. The homepage of each public library website in Illinois was analyzed using the AInspector Sidebar online tool which inspected webpage landmarks, headings, content, images and links to determine which elements passed, violated or issued a warning or required a manual check to meet specific recommendations. A discussion of these results includes consideration of American Library Association website design standards as well as the standards of the Illinois Public Library Association. Since the library website provides virtual access to information, government forms, employment applications and resources for assistance, it is vital to consider the needs of those with disabilities when designing library websites.
{"title":"Analyzing the accessibility of Illinois public library homepages: Are we accessible to all?","authors":"Judith Pollard","doi":"10.1080/15367967.2020.1870475","DOIUrl":"https://doi.org/10.1080/15367967.2020.1870475","url":null,"abstract":"Abstract This paper reports the results of the examination of the homepages of Illinois public library websites for language, design, layout, and efficacy based on the recommendations of the Americans with Disabilities Act, Section 508 and the Web Content Accessibility Guidelines developed by the World Wide Web Consortium. The homepage of each public library website in Illinois was analyzed using the AInspector Sidebar online tool which inspected webpage landmarks, headings, content, images and links to determine which elements passed, violated or issued a warning or required a manual check to meet specific recommendations. A discussion of these results includes consideration of American Library Association website design standards as well as the standards of the Illinois Public Library Association. Since the library website provides virtual access to information, government forms, employment applications and resources for assistance, it is vital to consider the needs of those with disabilities when designing library websites.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"50 - 62"},"PeriodicalIF":0.0,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2020.1870475","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46842289","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2021-01-02DOI: 10.1080/15367967.2020.1870120
Mohammad Nazim, Areeba Beg, Mayukh Sarkar
Abstract The purpose of this study was to assess the convenience and accessibility of library services to users with disabilities at Aligarh Muslim University in India. The study utilized both quantitative and qualitative methods through questionnaires, interview and remarks applying the IFLA checklist to investigate the scenario. The study established that AMU has a purpose-built library to accommodate users with disabilities; however, additional funds were not allocated for developing library facilities, assistive technologies and collections in the accessible formats that lead to the delivery of inadequate services to users with disabilities. Despite the availability of some specialized services, the study found that users with disabilities face numerous obstacles when using library services due to unavailability of library materials in convenient formats, lack of assistance from the trained library staff and lack of adequate training to users. The paper concludes with the recommendations to implementing guidelines of IFLA and UNESCO regarding access to library services for users with disabilities.
{"title":"Access to library facilities and services for users with disabilities: a study of Aligarh Muslim University in India","authors":"Mohammad Nazim, Areeba Beg, Mayukh Sarkar","doi":"10.1080/15367967.2020.1870120","DOIUrl":"https://doi.org/10.1080/15367967.2020.1870120","url":null,"abstract":"Abstract The purpose of this study was to assess the convenience and accessibility of library services to users with disabilities at Aligarh Muslim University in India. The study utilized both quantitative and qualitative methods through questionnaires, interview and remarks applying the IFLA checklist to investigate the scenario. The study established that AMU has a purpose-built library to accommodate users with disabilities; however, additional funds were not allocated for developing library facilities, assistive technologies and collections in the accessible formats that lead to the delivery of inadequate services to users with disabilities. Despite the availability of some specialized services, the study found that users with disabilities face numerous obstacles when using library services due to unavailability of library materials in convenient formats, lack of assistance from the trained library staff and lack of adequate training to users. The paper concludes with the recommendations to implementing guidelines of IFLA and UNESCO regarding access to library services for users with disabilities.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"18 1","pages":"30 - 49"},"PeriodicalIF":0.0,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/15367967.2020.1870120","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46724131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：