Pub Date : 2022-05-30DOI: 10.52352/lacultour.v1i1.737
Indah Kusumarini
Services in the hotel industry are generally formal. The asymmetric relationship between the service buyer and the service provider has implications for the hotel's procedures in providing services to guests, such as maintaining of courtecy and polite speech. Based on the results of data analysis of conversations between Japanese guests and hotel staff in Bali, several verbal politeness markers in hospitality services have been found, they are; modality (1) “ please”, (2) “would you please”, (3) "if you please", (4) “what”, (5) “is there”,(6) “do you please?”, (7) prefix o or go + guest object, like oheya (your room), (8) the greeting word "Okyaku sama" which means "Mr/Madam/Miss", (9) expressions in hotel services, such as (a) greeting, (b) offering help, (c) inviting, (d) apologizing, (e) thanking, (f) requesting, (g) giving advice, (h ) give attention. (i) excuse me, (j) wish good things to guests. All of them are performented in keigo (honorific language) so that based on the concept of politeness, these expressions are relatively safe, do not threaten the faces of guests or hotel staff.
{"title":"Pemarkah Kesantunan Linguistik Tuturan Bahasa Jepang Staf Hotel di Bali","authors":"Indah Kusumarini","doi":"10.52352/lacultour.v1i1.737","DOIUrl":"https://doi.org/10.52352/lacultour.v1i1.737","url":null,"abstract":"Services in the hotel industry are generally formal. The asymmetric relationship between the service buyer and the service provider has implications for the hotel's procedures in providing services to guests, such as maintaining of courtecy and polite speech. Based on the results of data analysis of conversations between Japanese guests and hotel staff in Bali, several verbal politeness markers in hospitality services have been found, they are;\u0000modality (1) “ please”, (2) “would you please”, (3) \"if you please\", (4) “what”, (5) “is there”,(6) “do you please?”, (7) prefix o or go + guest object, like oheya (your room), (8) the greeting word \"Okyaku sama\" which means \"Mr/Madam/Miss\", (9) expressions in hotel services, such as (a) greeting, (b) offering help, (c) inviting, (d) apologizing, (e) thanking, (f) requesting, (g) giving advice, (h ) give attention. (i) excuse me, (j) wish good things to guests. All of them are performented in keigo (honorific language) so that based on the concept of politeness, these expressions are relatively safe, do not threaten the faces of guests or hotel staff.","PeriodicalId":355763,"journal":{"name":"LACULTOUR: Journal of Language and Cultural Tourism","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128545423","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2022-05-30DOI: 10.52352/lacultour.v1i1.738
I. K. Murdana
The research entitled “The Use of Speech acts types on the English Speech of the Front Office Staff at Some Small Scaled Hotel in Ubud Tourist Resort Gianyar Regency Bali” discusses one research problem which is the use of speech acts types on English speech of the Front Office staff in communicating with the hotel guests. The theory applied to analyse data is Pragmatic Theory that is speech acts types theory proposed by Searle (1969) and Wijana (2015). The research findings on the use of speech acts types on English speech of the Front Office staff at some small scaled hotel in Ubud Tourist Resort Gianyar Bali is that all those 10 speech acts proposed by Searle (1969) and Wijana (2015) which are: (1) locutionary acts, (2) ilocutionary acts, (3) perlocutionary acts, (4) assertives acts, (5) reformatives acts, (6) verdivtives acts, (7) expressives acts, (8) directives acts, (9) commisives acts, (10) fatice acts have all already been used in English speech of the informants of the Front Office staff eventhough the use are not yet as on the whole of every speech event occurred.
{"title":"Tindak Tutur Berbahasa Inggris Petugas Kantor Depan pada Hotel Melati di Kawasan Wisata Ubud, Bali","authors":"I. K. Murdana","doi":"10.52352/lacultour.v1i1.738","DOIUrl":"https://doi.org/10.52352/lacultour.v1i1.738","url":null,"abstract":"The research entitled “The Use of Speech acts types on the English Speech of the Front Office Staff at Some Small Scaled Hotel in Ubud Tourist Resort Gianyar Regency Bali” discusses one research problem which is the use of speech acts types on English speech of the Front Office staff in communicating with the hotel guests. The theory applied to analyse data is Pragmatic Theory that is speech acts types theory proposed by Searle (1969) and Wijana (2015). The research findings on the use of speech acts types on English speech of the Front Office staff at some small scaled hotel in Ubud Tourist Resort Gianyar Bali is that all those 10 speech acts proposed by Searle (1969) and Wijana (2015) which are: (1) locutionary acts, (2) ilocutionary acts, (3) perlocutionary acts, (4) assertives acts, (5) reformatives acts, (6) verdivtives acts, (7) expressives acts, (8) directives acts, (9) commisives acts, (10) fatice acts have all already been used in English speech of the informants of the Front Office staff eventhough the use are not yet as on the whole of every speech event occurred.","PeriodicalId":355763,"journal":{"name":"LACULTOUR: Journal of Language and Cultural Tourism","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121362467","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：